Landmark Home Warranty
6.7
Overall Score
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Mary Antonette Dela Cruz Las Vegas, NV
4 stars since I just purchased our Home Warranty and the start date will be tomorrow, 7/9. Even though there are so many negative reviews about them, I still gave it a try. Hopefully it will be smooth sailing with them. 4 stars because of Melinda G., the agent who helped me with the process and explained everything to me so well.
2 years ago
Reply from Landmark Home Warranty
Dear Ms. Dela Cruz, Welcome to Landmark and thank you so much for the 4 star review and remarks regarding your customer service experience with Melinda! Your satisfaction is always our top priority and we are happy you have chosen Landmark for all your home warranty and home services needs. Please know we have also shared your review with Melinda and she was humbled by your kind words and appreciated the opportunity to offer her personal assistance to you. On behalf of the entire team, thank you again! We truly value your business and look forward to serving you in the future. Landmark Home Warranty
Jul. 14th, 2021
Rachel Handke Ellicott City, MD
Thank you to Alexander Jacobs for all of your help with answering our questions about the home warranty and getting us signed up quickly and efficiently! Great customer service!
2 years ago
Reply from Landmark Home Warranty
Dear Ms. Handke, Thank you so much for the 5 star review regarding your customer service experience with Landmark Home Warranty! We are so happy that you found ease creating your warranty plan and we are overjoyed with the opportunity to assist with all your home warranty and home services needs. Please know Alexander loved the positive feedback, and he enjoyed providing you with his personal assistance. On behalf of the entire Landmark team, thank you for choosing Landmark! We truly value your business and look forward to serving you in the future. Landmark Home Warranty
Jul. 13th, 2021
James Orem, UT
Renewing my Landmark Home Warranty policy over the phone couldn't have been easier. Mr. Alexander Jacobs was very helpful and professional. He explained my options and the entire phone call took less than 4 minutes.
2 years ago
Reply from Landmark Home Warranty
Dear James, Thank you so much for the 5 star review and sharing such thoughtful testimony regarding your customer service experiences with Landmark Home Warranty and Alexander! We are so happy that you found ease renewing your warranty plan and we are pleased with the opportunity to assist with all your home warranty and home services needs. Please know your review made Alexander's day, and he appreciated the opportunity to help and the positive recognition. On behalf of the entire Landmark team, thank you again! We truly value your continued business and look forward to serving you in the future. Landmark Home Warranty
Jul. 12th, 2021
Sophie S Santa Monica, CA
They do what they say they will do, pricing is transparent and their customer service team is helpful and responsive. Alexander J is particularly helpful, he is great to work with and I really appreciate his help!
2 years ago
Reply from Landmark Home Warranty
Dear Sophie S., Thank you so much for the 5 star review regarding your customer service experiences with Landmark Home Warranty and Alexander! Our top priority is your satisfaction and to ensure the process is hassle free, and it makes us extremely happy to know how well this has worked for you. We agree! Alexander is very helpful, and your positive feedback and kind words really made his day. Thank you again for choosing Landmark! We truly value your business and look forward to serving you in the future. Landmark Home Warranty
Jul. 1st, 2021
lafe lee Nampa, ID
After our central air went out they were very quick in sending someone to help us. Having difficulty getting the new one put in due to trouble finding the right size. After several attempts to get help thru emails and phone calls Joanna B was able to get things moving faster. Wonderful customer service on her part.
2 years ago
Reply from Landmark Home Warranty
Dear Mr. Lee, Thank you so much for the 4 star review regarding your customer service experience with Landmark Home Warranty! Our top priority is your satisfaction, and we appreciate the opportunity to serve as your home warranty provider. Please know your situation was very important to Joanna and she really appreciated the opportunity to advocate on your behalf to ensure positive resolution, and your kind words made her day. On behalf of the entire team, thank you for entrusting Landmark! We truly value your business and look forward to serving you in the future. Landmark Home Warranty
Jun. 25th, 2021
Scott Simpson Nevada, TX
Landmark was unable to find a contractor who services our area, so we had to find a company to complete the repairs and had to pay out of pocket which was a bit stressful. Nikkie W went above and beyond to get us reimbursed!! Keep up the good work Nikkie!!!
2 years ago
Reply from Landmark Home Warranty
Dear Mr. Simpson, Thank you so much for the 4 star rating regarding your customer service experience with Landmark Home Warranty and Nikki. Your satisfaction is our number one priority, and it is always our most distinct pleasure to assist. Please know your review made Nikki's day, and she appreciated the opportunity to advocate on your behalf to ensure a seamless reimbursement experience. On behalf of the entire team, thank you again! We truly value your business and look forward to serving you in the future. Landmark Home Warranty
Jun. 3rd, 2021
Matthew Gutzmer Henderson, NV
Alexander J was very nice and professional. I already had a good experience with the company when my water heater failed, and I didn’t hesitate at renewing service for piece of mind.
2 years ago
Reply from Landmark Home Warranty
Dear Mr. Gutzmer, Thank you so much for the 5 star review and providing such thoughtful testimony regarding your customer service experiences with Landmark Home Warranty and Alexander! We are so happy that you found ease renewing your warranty plan and we are pleased with the opportunity to assist with all your home warranty and home services needs. We agree! Alexander is very professional, and your positive feedback and kind words really made his day. Thank you again for choosing Landmark! We truly value your continued business and look forward to serving you again. Landmark Home Warranty
Jun. 1st, 2021
Mike Boise, ID
Alexander J. knew exactly what my current coverage was and what the upgrade options would do for me. I appreciate his knowledge and quick responses. It made for a very concise call.
3 years ago
Reply from Landmark Home Warranty
Dear Mike, Thank you so much for the 5 star review and sharing such thoughtful testimony regarding your customer service experiences with Landmark Home Warranty and Alexander! We are so happy that you found ease creating your warranty plan and we are overjoyed with the opportunity to assist with all your home warranty and home services needs. We agree! Alexander is very knowledgeable, and your positive feedback and kind words really made his day. Thank you again for choosing Landmark! We truly value your business and look forward to serving you in the future. Landmark Home Warranty
Apr. 5th, 2021
Marie Houston, TX
Happy to renew my annual contract with LHW! LHW brings me security that my needs are covered in the event of an appliance or system repair/replacement, and Fred F. was super helpful with my renewal!
3 years ago
Reply from Landmark Home Warranty
Dear Marie, Thank you so much for the 5 star review and positive testimony regarding your outstanding customer service experience with Landmark Home Warranty and Fred! Your peace of mind regarding the contract renewal was extremely important to Fred, and he appreciated the opportunity to offer his personal assistance and is humbled by your kind words. On behalf of the entire team, thank you for entrusting Landmark with all your home warranty and home services needs! We value your business and look forward to serving you in the future. Landmark Home Warranty
Apr. 1st, 2021
Patricia Haranczak Phoenix, AZ
We were gifted with a Landmark Home Warranty last year when we bought our house. I had some questions before renewing our home warranty for the next year. Spoke to Alexander J. in Customer Service who patiently and clearly answered all of my coverage questions. We decided to renew at the end of the conversation.
3 years ago
Reply from Landmark Home Warranty
Dear Ms. Haranczak, On behalf of the entire team, thank you so much for the 4 star review and providing such positive remarks regarding your customer service experiences with Landmark Home Warranty and Alexander! Your satisfaction is our number one priority, and it is always our most distinct pleasure to assist and provide the peace of mind you deserve. Please know your review made Alexander's day, and he appreciated the opportunity to help and the positive recognition. Thank you again for the opportunity! We truly value your continued business and look forward to serving you in the future. Landmark Home Warranty
Apr. 1st, 2021
tana hayes Houston, TX
Fred did an awesome job helping me pick a warranty that fit our home!! He was even able to give me a discount!! He explain things in easy language so I can understand and also was very nice!!
3 years ago
Reply from Landmark Home Warranty
Dear Ms. Hayes, Thank you so much for providing Landmark Home Warranty with a 5 star review and such positive remarks regarding your customer service experiences with Fred! Our top priority is your satisfaction with all your home warranty and home services needs, and we love the positive feedback and always appreciate the opportunity to help. We agree! Fred goes above and beyond, and truly embodies the caliber of service Landmark strives to provide. On behalf of the entire team, thank you again! We truly value your continued business and look forward to serving you in the future. Landmark Home Warranty
Mar. 25th, 2021
Sandra Persico San Tan Valley, AZ
Called this morning to renew my home warranty, I had the pleasure of working with Alexander J. , very kind , very polite, and handled everything very quickly, and professionally
3 years ago
Reply from Landmark Home Warranty
Dear Ms. Persico, Thank you so much for providing Landmark Home Warranty with a 5 star review and such positive remarks regarding your customer service experiences with Landmark and Alexander! Our number one priority is customer satisfaction, and your testimony and the value you find in the services we offer is exactly what we strive for. Please know Alexander really enjoyed speaking with you and offering his personal assistance. On behalf of the entire team, thank you again for entrusting Landmark with all your home warranty and home services needs! We truly value your continued business and look forward to serving you again. Landmark Home Warranty
Mar. 15th, 2021
Julio Dieppa Phoenix, AZ
Just joined Landmark as a new customer. MELINDA G was amazing at explaining all the details of the warrranty. She was really good!!!!
BTW... Hopefully some day you'll cover Mini-splits!
3 years ago
Reply from Landmark Home Warranty
Dear Mr. Dieppa, On behalf of the entire team, thank you so much for 5 star review and providing such positive remarks regarding your amazing customer service experiences with Landmark Home Warranty and Melinda! We are so happy that you found ease creating your warranty plan and we are overjoyed with the opportunity to assist with all your home warranty and home services needs. Please know Melinda loved the positive feedback, and she enjoyed providing you with her personal assistance. Thank you again for the opportunity! We truly value your business and look forward to serving you in the future. Landmark Home Warranty
Mar. 10th, 2021
JUDY BREEDEN-WILSON Colorado Springs, CO
Scott P was very helpful, and professional. He made sure that I all the documents I needed for 2022 Tax information. He went above and beyond.
I short Scott P was amazing.
3 years ago Edited January 26, 2023
Pamela. Dugan Meridian, ID
Long time customer of Landmark Warranty. They are quick and efficient and scheduling needed appointments for service happens quickly. Fred F. made the renewal process fast and easy! Thank you Fred!
3 years ago
Reply from Landmark Home Warranty
Dear Ms. Dugan, Thank you so much for 5 star review and providing such thoughtful testimony regarding your customer service experiences with Landmark Home Warranty and Fred! Our top priority is your satisfaction and to provide the most comprehensive coverage in the industry, and we love the positive feedback. Please know Fred enjoyed speaking with you and offering his personal assistance. Thank you again for choosing Landmark for all your home warranty and home service needs! We truly value your continued loyalty and look forward to serving you in the future. Landmark Home Warranty
Feb. 24th, 2021
Bdickson Roseburg, OR
It’s always been easy to get ahold of someone, however the customer service reps haven’t always spoken the best English which can be frustrating. Our problems have been taken care of and the contractors who come out have been great!
3 years ago
Reply from Landmark Home Warranty
Dear Bdickson, Thank you so much for the 4 star review and positive remarks regarding your customer service experiences with Landmark Home Warranty and our spectacular service contractors! Your satisfaction is always our number one priority and it is always our most distinct pleasure to assist you with all your home warranty and home service needs. On behalf of the entire Landmark team, thank you again! We truly value your business and look forward to serving you in the future. Landmark Home Warranty
Feb. 16th, 2021
Daphne Munro Phoenix, AZ
It was fun. I had a plumbing issue at one of my rental properties. One guard sent out some plumbers from Collins plumbing who misdiagnosed my issue. It wasn’t a clog it was a broken pipe. Then the battle started it took One guard a week to send another competent company out to diagnose the issue and finally the repairs where being done and my renter could Finally Move Back in
3 years ago
Reply from Landmark Home Warranty
Dear Ms. Munro, Thank you for taking the time to write a review and provide important feedback regarding your recent service experience with Landmark Home Warranty. Our top priority is customer satisfaction and to service our homeowners as quickly as possible, and we apologize for the frustration. Your testimony plays a vital role in our quality assurance and provides great insight on how we can improve to better serve our valued homeowners. Thank you again for allowing Landmark the opportunity to serve you. We truly value your business and hope to restore your trust in Landmark and the great service we offer. Landmark Home Warranty
Jan. 20th, 2021
Review Source
Sharon Bailey San Francisco, CA
Cynthia F was GREAT helping me renew 2 contracts and add a third contract. She found several discounts that made me happy. She was very pleasant and extremely nice. Thank you.
3 years ago Edited December 30, 2021
Reply from Landmark Home Warranty
Dear Ms. Bailey, Thank you so much for the 5 star review and providing such amazing testimony regarding your customer service experiences with Landmark Home Warranty! Providing best-in-class service performed by friendly associates and extending the most comprehensive coverage in the industry is exactly what we strive to do, and we are extremely happy to hear this has been your experience. On behalf of the entire Landmark team, thank you again! We truly value your continued business and look forward to serving you again. Landmark Home Warranty
Dec. 18th, 2020
JoAn Garden City, ID
I spoke with Alexander J today and as always the service was great. Alex was very professional and knowledgeable and very pleasant to work with.
Thank you for the superior service, Alex.
3 years ago
Reply from Landmark Home Warranty
Dear JoAn, Thank you so much for the 5 star review and providing such positive testimony regarding your customer service experience with Landmark Home Warranty and Alexander! Your satisfaction is our number one priority, and it is always our most distinct pleasure to assist you with all your home warranty and home services needs. Please know your review really made Alexander’s day, and he appreciated the opportunity to speak with you and offer his personal assistance and contract knowledge. On behalf of the entire team, thank you for choosing Landmark! We truly value your business and look forward to serving you soon. Landmark Home Warranty
Dec. 10th, 2020
Kanuto Tucson, AZ
Landmark has been very responsive whenever we have had problems. They work with very reputable service providers and we have found them to be courteous and professional.
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3 years ago
Reply from Landmark Home Warranty
Dear Kanuto, Thank you so much for the 5 star review and positive testimony regarding your exceptional service experiences with Landmark Home Warranty! Your satisfaction is always our number one intent and we are excited for the opportunity to connect you with fast and friendly professionals that are dependable and timely. On behalf of the entire team, thank you for entrusting Landmark with all your home warranty and home services needs! We truly value your business and look forward to serving you again. Landmark Home Warranty
Dec. 10th, 2020
Cherry T Waddell, AZ
Alexander J was patient and courteous. I dint feel rush and his explanation of the services offered was clear and made it easy to choose a plan that best suit my needs.
Thank you Alex!
3 years ago
Reply from Landmark Home Warranty
Dear Cherry T, Thank you so much for the 5 star review and wonderful remarks regarding your recent service experience with Landmark Home Warranty and Alexander! We continuously strive to provide top of the line service performed by friendly professionals and we are absolutely thrilled that this has been your experience. Please know we have also shared your review with Alexander and he was humbled by your commendation and appreciated the opportunity to offer his personal assistance to you. On behalf of the entire team, welcome to Landmark! We truly value your business and look forward to serving you for years to come. Landmark Home Warranty
Nov. 25th, 2020
Wil Basnight Prosper, TX
Paul was very helpful! I was ready to cancel my warranty and find another company because of issues with prior work completed that was past the 30 days.
YOU should be thanking Paul for retaining me as a customer!
3 years ago
Reply from Landmark Home Warranty
Dear Mr. Basnight, On behalf of the entire team, thank you so much for the 5 star review and honest testimony regarding your recent service experience with Landmark Home Warranty and Paul! Our top priority is your satisfaction, and we are thrilled by the opportunity to restore your confidence in the wonderful services Landmark has to offer. Please know Paul was honored by the opportunity to personally assist you with your renewal and was humbled by your commendation. Thank you again for entrusting Landmark! We truly value your continued business and look forward to serving you again. Landmark Home Warranty
Nov. 12th, 2020
Rachel Welin Gilbert, AZ
Thank you Alexander J for answering all of my questions about home warranties! I will be renewing my plan with Landmark and very happy with the customer service I have received!
3 years ago
Reply from Landmark Home Warranty
Dear Ms. Welin, Thank you so much for the 5 star review and such positive testimony regarding your outstanding service experiences with Landmark Home Warranty and Alexander! Answering your questions and ensuring a seamless contract renewal was extremely important to Alexander, and he appreciated the opportunity to offer his personal assistance to you. Landmark always strives to provide the most comprehensive coverage in the industry and best-in class service, and we truly value your continued business. On behalf of Alexander and the entire team, thank you again! We humbly look forward to serving you again soon. Landmark Home Warranty
Nov. 6th, 2020
Shane Baxter ,
Warranty service was a phone call away when the disposal went out. Renewal process was fast and easu andthe service advisor was essy to work with. Fred F did a commendable job. Thanks for the help.
3 years ago
Reply from Landmark Home Warranty
Dear Mr. Baxter, On behalf of the entire team, thank you so much for the 5 star review and providing such amazing testimony regarding your customer service experience with Landmark Home Warranty and Fred! Our top priority is your satisfaction with all your home warranty and home service needs, and we always appreciate the opportunity to help. Please know Fred enjoyed speaking with you and he appreciates your kind words. Thank you again for choosing Landmark! We truly value your continued business and look forward to serving you in the future. Landmark Home Warranty
Nov. 19th, 2020
D&P Tyler, TX
We had used Landmark at a previous home, and wanted to use them again at our new home. Their coverage and pricing are great! Fred F was very helpful and answered all of my questions.
3 years ago
katy kleinkopf Sioux City, IA
Wrote a previous review raving about Fred, didn't mention his last name as asked.
Fred Frontino was great to work with! Answered all of my questions I had for my clients, then sold me on a policy for myself!
3 years ago Edited September 14, 2021
Marie Sanfilippo Glendale, AZ
I called today to review my renewal policy with Landmark and I had the opportunity to talk with Alexander J. He answered all my questions, upgraded my policy to meet my needs. He was very polite and professional.
3 years ago
Red Dory Boise, ID
I'm a real estate Broker. I have a Landmark home warranty on my personal residence and recommend them to all of my clients. I'm very happy with their quick response time, and friendly customer service!
3 years ago
Terry Kostoff Scranton, PA
My experience today was EXCELLENT due to the assistance I received from Alicia A. She was not only knowledgeable, but gave me various options and advice in the matter of transferring my coverage to the soon to be Buyer of my residence.
Haven't always had this experience with Landmark. Alicia was Above and Beyond.
3 years ago
Tracey Zemer Phoenix, AZ
I just purchased a Home Warranty Plan. Fred F was extremely helpful in answering my questions and very professional. I sell real estate and recommend Landmark for my clients when they are purchasing a home.
Tracey Zemer
3 years ago
Michael Essa Saint George, UT
I liked Fred F , he was courteous and knowedeble. He gave me some options that made sense to make some changes to my existing policy..very very helpful,
thank you
Michael Essa
3 years ago
Patty Snodgrass Tucson, AZ
Fred F was very helpful in helping me get started and answering all my many questions. He also took the time to add my husband to contract to ensure there are no problems if he should be the one to request service.
3 years ago
Steve San Antonio, TX
Deyvi F really took time to help me when I needed it. I was very worried about the cost of repairs and Mr. F told me he would personally look into the matter and call me back. Within an hour I received a call back and he was able to help me take care of what I needed. I am thankful for having landmark in a situation like this!
Thank you!
3 years ago
Reply from Landmark Home Warranty
Dear Steve, on behalf of the entire Landmark team, thank you so much for the 5 star review regarding your positive experience renewing your service contract with Deyvi F! We agree; Deyvi is always consistent in his follow-up and always strives to exceed customer expectations. It is our utmost pleasure to assist you with all of your home warranty needs, while providing you with the highest quality customer service. Thank you again! We truly value your business and look forward to serving you in the future. Landmark Home Warranty
Jul. 27th, 2020
Jay Mohler Garland, TX
What
Major failure in customer satisfaction. Landmark Home Warranty obviously does not research their service providers. All review sites averaged 2 1/2 stars for the electrical provider they dispatched. Mediocrity might be the service bar for Landmark but at the price I paid customers deserve better. They assigned me All American Electrical Services who came out and tightened the wires on my dishwasher outlet and collected $75 and left. My problem was a short in the outlet and the same outlet started developing the same issue 35 days later. When I called back Landmark told me they only have a 30 day callback window and wanted to open up a new ticket and $75. For the same problem that didn’t get fixed the first time. Unfortunately electrical shorts don’t follow a 30 day window when the electrical charge decides to fault again. Same outlet, same problem. Come on Landmark we pay you for better service than this.
3 years ago
Reply from Landmark Home Warranty
Dear Jay of Garland, Thank you for bringing this information to our attention and allowing Landmark Home Warranty the opportunity to review your situation firsthand. Please know our number one priority to always provide the most comprehensive coverage in the industry and best-in-class service, and we sincerely regret the frustration. Please note in accordance with the Landmark plan, service work is guaranteed for 30 days. In your situation, the service request for the electrical system was completed on May 13, and Landmark received a recall request for service on July 6, which is outside of the aforementioned time-frame. Thank you again for your understanding with respect to coverage, and allowing Landmark to offer this additional explanation. Landmark Home Warranty
Jul. 8th, 2020
Rick Majeski Chino, CA
At this time, we have used Landmark Home Warranty 3 times and have been treated very professorially. The contractors that Landmark have sent to us have done excellent work in a timely manor. I would recommend Lankmark
4 years ago
Reply from Landmark Home Warranty
Dear Rick,
We are happy to hear that you feel this way! We appreciate your feedback and hope to continue to provide remarkable service for you! Please do not hesitate to reach out to us for anything you may need in the future!
Sincerely,
Tiffany Nguyen
Customer Relations Manager
We are happy to hear that you feel this way! We appreciate your feedback and hope to continue to provide remarkable service for you! Please do not hesitate to reach out to us for anything you may need in the future!
Sincerely,
Tiffany Nguyen
Customer Relations Manager
Jan. 17th, 2020
Lynda Pesquera Santaquin, UT
They have done a great job without hassle. In my situation over 3 years they have done electrical as well as replaced water heater, refrigerator, washing machine and repaired a dryer 2x. Thank you!
4 years ago
Reply from Landmark Home Warranty
Hello Lynda,
Thank you for taking the time to rate us! We are glad to see that our agents and contractors have been able to provide you with 5-star service and provide you with a peace of mind for your home. We look forward to the opportunity to help you in the future! Please feel free to reach out to us for any of your home warranty needs.
Respectfully,
Tiffany Nguyen
Customer Relations Manager
Thank you for taking the time to rate us! We are glad to see that our agents and contractors have been able to provide you with 5-star service and provide you with a peace of mind for your home. We look forward to the opportunity to help you in the future! Please feel free to reach out to us for any of your home warranty needs.
Respectfully,
Tiffany Nguyen
Customer Relations Manager
Apr. 16th, 2018
Darrel D Nampa, ID
We used LHW last year when we moved into our new home in Nampa ID last year and decided to renew our membership for 2020. They were prompt in handling our request and followed up on the scheduled service.
4 years ago
Reply from Landmark Home Warranty
Dear Darrel,
We appreciate your feedback and thank you for the time you have taken to share it. We hope to continue to provide remarkable service for you and look forward to the opportunity to help you in the future! Please feel free to reach out to us for any of your home warranty needs.
Sincerely,
Tiffany Nguyen
Customer Relations Manager
We appreciate your feedback and thank you for the time you have taken to share it. We hope to continue to provide remarkable service for you and look forward to the opportunity to help you in the future! Please feel free to reach out to us for any of your home warranty needs.
Sincerely,
Tiffany Nguyen
Customer Relations Manager
Dec. 11th, 2019
Vicki Denison, TX
I’ve had other home warranties and hated them. But Landmark is different. Instead of saying no, they say how can I make your day great? They’ve been an enormous help. I highly recommend Landmark Home Warranty.
4 years ago
Reply from Landmark Home Warranty
Dear Vicki,
Thank you for taking the time to share your feedback. We appreciate it and are happy to hear that you feel this way! We are here to provide you with a peace of mind for your home. Please do not hesitate to reach out to us for any of your home warranty needs!
Sincerely,
Tiffany Nguyen
Customer Relations Manager
Thank you for taking the time to share your feedback. We appreciate it and are happy to hear that you feel this way! We are here to provide you with a peace of mind for your home. Please do not hesitate to reach out to us for any of your home warranty needs!
Sincerely,
Tiffany Nguyen
Customer Relations Manager
Sep. 11th, 2019
Sterling Davis Webster, TX
I've so far had nothing but good experiences with them. Every time I've had an issue with my home and have submitted a service request, they've responded and scheduled a service company very quickly. Highly recommended.
4 years ago
Reply from Landmark Home Warranty
Dear Sterling,
Thank you for taking the time to share your feedback. We appreciate it and are happy to hear that you feel this way! We are here to provide you with a peace of mind for your home. Please do not hesitate to reach out to us for any of your home warranty needs!
Sincerely,
Tiffany Nguyen
Customer Relations Manager
Thank you for taking the time to share your feedback. We appreciate it and are happy to hear that you feel this way! We are here to provide you with a peace of mind for your home. Please do not hesitate to reach out to us for any of your home warranty needs!
Sincerely,
Tiffany Nguyen
Customer Relations Manager
Aug. 29th, 2019
Terry Sun City, AZ
Had to have electrical work done , call Landmark and had and appointment for the work to be done in thirty minutes . two days later work complete by a compant that was very professional .
4 years ago
Reply from Landmark Home Warranty
Dear Terry,
Thank you for taking the time to share your feedback. We appreciate it and are happy to hear that you feel this way! We are here to provide you with a peace of mind for your home. Please do not hesitate to reach out to us for any of your home warranty needs!
Sincerely,
Tiffany Nguyen
Customer Relations Manager
Thank you for taking the time to share your feedback. We appreciate it and are happy to hear that you feel this way! We are here to provide you with a peace of mind for your home. Please do not hesitate to reach out to us for any of your home warranty needs!
Sincerely,
Tiffany Nguyen
Customer Relations Manager
Aug. 5th, 2019
Veronica G Humble, TX
Each time I’ve spoken with a customer service representative from Landmark Warranty they have been of great help and courteous. They have been able to assist me with any issues I called on.
4 years ago
Reply from Landmark Home Warranty
Dear Veronica,
Thank you for taking the time to share your feedback. We appreciate it and are happy to hear that you feel this way! We are here to provide you with a peace of mind for your home. Please do not hesitate to reach out to us for any of your home warranty needs!
Sincerely,
Tiffany Nguyen
Customer Relations Manager
Thank you for taking the time to share your feedback. We appreciate it and are happy to hear that you feel this way! We are here to provide you with a peace of mind for your home. Please do not hesitate to reach out to us for any of your home warranty needs!
Sincerely,
Tiffany Nguyen
Customer Relations Manager
Jul. 2nd, 2019
Toni Carey
Landmark does not provide exceptional service. They do not care about their clients; use the cheapest contractors; no warranties on work performed and everything is an exclusion. Read your contract before you buy. There are better home warranty companies out there. You call customer service to get assistance and have to be put on hold because the representatives have to check everything out with their "supervisor" before they can provide you service. This home warranty service was purchased through our realtor when we purchased this house and we had no say so in choosing a home warranty company but I do know that once my one-year contract is done I will NOT be renewing with Landmark. I have had other warranty companies and never experienced such horrible service
4 years ago
Reply from Landmark Home Warranty
Dear Toni,
We are glad to see that our agents and contractors have been able to provide you with 4-star service! We would be happy to hear your feedback on what we can do to provide you with 5-star services as it provides great insights on how we can improve to better serve our homeowners. Please feel free to reach out to me directly at .
Sincerely,
Tiffany Nguyen
Customer Relations Manager
We are glad to see that our agents and contractors have been able to provide you with 4-star service! We would be happy to hear your feedback on what we can do to provide you with 5-star services as it provides great insights on how we can improve to better serve our homeowners. Please feel free to reach out to me directly at .
Sincerely,
Tiffany Nguyen
Customer Relations Manager
Jun. 13th, 2019
Sue Abbiss Cedar City, UT
Landmark customer service is wonderful. They are always willing to help with any issue. They stay involved until the problem is solved. We have never had a problem getting in touch with them.
5 years ago
Reply from Landmark Home Warranty
Sue, Thank you for taking the time to rate and review us! We are happy to be able to assist you in a timely manner. We are also pleased to know we have been able to bring you a peace of mind when it comes to your home. Please do not hesistate to reach out to us if you ever need! Thank you, Tiffany Nguyen Customer Relations Manager
Feb. 1st, 2018
Ning Plano, TX
I submitted a work order on 8/23/2018 about my AC unit. The AC unit that controls the downstairs temperature does not turn on whenever I set it to cool or heat. The contractor company (Serve way heating and air conditioning) sent an technician to my house to diagnose and told me there is nothing wrong with my unit and I need to turn on the upstairs AC in order for downstairs to cool (which doesn't make sense at all). I called the Landmark few days later requesting for a recall because the problem was not resolved and AC still not working. The technician from Serve way heating and air conditioning came again and told me there's nothing they can do and ask me to contact the Home Warranty company ask for another contractor to be assigned to my case. I then called Landmark but the dispatcher refused to assign me another company to work on my case. I had to open a new case in order to have Landmark dispatch another contractor to my house to repair the A/C. Sent in an email to Landmark's customer service but never got an response. Not recommended.
5 years ago
Dr. John
I would actually give them 4.5 They have always been responsive and helpful, and the service agencies (plumber etc.) have been very good. I have been with them since we bought the property 6 years ago (the warranty came with the purchase, and all is well, This year I expanded the coverage..
5 years ago
Reply from Landmark Home Warranty
Dear Dr. John,
We are glad to see that our agents and contractors have been able to provide you with 4.5-star service. We would be happy to hear your feedback on what we can do to provide you with 5-star services as it provides great insights on how we can improve to better serve our homeowners. Please feel free to reach out to me directly at .
Sincerely,
Tiffany Nguyen
Customer Relations Manager
We are glad to see that our agents and contractors have been able to provide you with 4.5-star service. We would be happy to hear your feedback on what we can do to provide you with 5-star services as it provides great insights on how we can improve to better serve our homeowners. Please feel free to reach out to me directly at .
Sincerely,
Tiffany Nguyen
Customer Relations Manager
Dec. 27th, 2018
Halis Kablan
Maybe all home warranty companies are like this, but whenever we have a claim, it takes too long to get results. Landmark takes the steps right away, but the companies they work with take too long. At least 3-5 days to come to your home and sometimes a week or two to get things fixed. I understand that they may be booked, but it feels like they don't prioritize Landmark's customers since we are guaranteed. I think that Landmark should require them to complete work faster, or work with better companies.
5 years ago
Reply from Landmark Home Warranty
Dear Halis,
Thank you for taking the time to share your feedback on the contractors. Landmark works with independent contractors to ensure we receive unbiased opinions. Although timeliness is stressed, unfortunately, we do not control their schedules. If you have any concerns with your assigned contractor, please do not hesitate to reach out to Landmark to speak with a representative to address the situation appropriately.
If you have any further questions or concerns, please reach out to me directly at .
Sincerely,
Tiffany Nguyen
Customer Relations Manager
Thank you for taking the time to share your feedback on the contractors. Landmark works with independent contractors to ensure we receive unbiased opinions. Although timeliness is stressed, unfortunately, we do not control their schedules. If you have any concerns with your assigned contractor, please do not hesitate to reach out to Landmark to speak with a representative to address the situation appropriately.
If you have any further questions or concerns, please reach out to me directly at .
Sincerely,
Tiffany Nguyen
Customer Relations Manager
Dec. 28th, 2018
Cheryl
Customer service provided a Quick response and a quality contractor contacted me within a couple hours and the service provider was thorough and explained the problem and repair procedure
5 years ago
Reply from Landmark Home Warranty
Dear Cheryl,
We are pleased to hear that we have been able to service you in a timely manner! We appreciate your feedback and hope to continue to provide remarkable service for you! Please do not hesitate to reach out to us for anything you may need in the future!
Sincerely,
Tiffany Nguyen
Customer Relations Manager
We are pleased to hear that we have been able to service you in a timely manner! We appreciate your feedback and hope to continue to provide remarkable service for you! Please do not hesitate to reach out to us for anything you may need in the future!
Sincerely,
Tiffany Nguyen
Customer Relations Manager
Dec. 27th, 2018
BRoberts
I was initially disappointed that landmark did not answer their phone on a weekend day. Apparently, I'm told a claim can be filed on the weekend by landmark's customers. I left a message over the weekend and did receive a follow up call on Monday.
5 years ago
Reply from Landmark Home Warranty
Dear BRoberts,
I am sorry to hear that you were unable to reach a representative on the phone on the weekend. We are available 24/7 to answer our homeowner's calls. I will be forwarding your feedback to the appropriate department to review any necessary training to improve our services. We would be happy to hear your feedback on what we can do to provide you with 5-star services as it provides great insights on how we can improve to better serve our homeowners. Please feel free to reach out to me directly at .
Sincerely,
Tiffany Nguyen
Customer Relations Manager
I am sorry to hear that you were unable to reach a representative on the phone on the weekend. We are available 24/7 to answer our homeowner's calls. I will be forwarding your feedback to the appropriate department to review any necessary training to improve our services. We would be happy to hear your feedback on what we can do to provide you with 5-star services as it provides great insights on how we can improve to better serve our homeowners. Please feel free to reach out to me directly at .
Sincerely,
Tiffany Nguyen
Customer Relations Manager
Jan. 2nd, 2019
Isabel Mesa, AZ
Landmark is available 24 hours- their representatives make sure your needs are met and operate in a timely manner. Landmark sets their customers up with contractors that are friendly and helpful!
5 years ago
Reply from Landmark Home Warranty
Dear Isabel,
We appreciate your feedback and thank you for the time you have taken to share it. We hope to continue to provide remarkable service for you and look forward to the opportunity to help you in the future! Please feel free to reach out to us for any of your home warranty needs.
Sincerely,
Cheyenne Rapier
Customer Relations Manager
We appreciate your feedback and thank you for the time you have taken to share it. We hope to continue to provide remarkable service for you and look forward to the opportunity to help you in the future! Please feel free to reach out to us for any of your home warranty needs.
Sincerely,
Cheyenne Rapier
Customer Relations Manager
Dec. 26th, 2018
Gina Stainbrook Herriman, UT
We have used our Home Warranty twice in the last 6 months. Landmark's service and the contractors they work with are stellar. They stay in touch with you to make sure your needs and expectations are met.
5 years ago
Reply from Landmark Home Warranty
Dear Gina,
Thank you for taking the time to share your feedback! We appreciate it and are happy to hear that you feel this way. We are here to provide you with a peace of mind for your home. Please do not hesitate to reach out to us for any of your home warranty needs!
Sincerely,
Tiffany Nguyen
Customer Relations Manager
Thank you for taking the time to share your feedback! We appreciate it and are happy to hear that you feel this way. We are here to provide you with a peace of mind for your home. Please do not hesitate to reach out to us for any of your home warranty needs!
Sincerely,
Tiffany Nguyen
Customer Relations Manager
Nov. 6th, 2018
