Landmark Home Warranty: Read 4,614 User Reviews From Real Homeowners

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Verified Customer

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Jim

Excellent customer service, took care of our needs in a timely manner. A highly professional was dispatched to fix our air conditioner.

6 years ago

Reply from Landmark Home Warranty

Dear Jim,

We are glad to see that our agents and contractors have been able to provide you with 5-star service. We appreciate your feedback and hope to continue to provide remarkable service for you! Please feel free to reach out to us for any of your home warranty needs.

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Aug. 21st, 2018

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Verified Customer

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Pat Thornton

Excellent service ,quick,courteous. Great contractors they are associated with. I have been a customer for 5 years and will continue.

6 years ago

Reply from Landmark Home Warranty

Dear Pat,

We are pleased to hear that we have been able to provide you with timely service for you. We appreciate your feedback and hope to continue to provide remarkable service for you! Please feel free to reach out to us for any of your home warranty needs.

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Aug. 14th, 2018

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Verified Customer

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Andrea Hastings

Good experience so far. Fixed issues. Vendors that came out were great. Customer service wasn't very helpful one time when I called.

6 years ago

Reply from Landmark Home Warranty

Dear Andrea,

We are glad to see that our contractors have been able to provide you with 5-star service. We appreciate your feedback and hope to continue to provide remarkable service for you! Please do not hesitate to reach out to us for anything you may need in the future!

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Aug. 15th, 2018

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Verified Customer

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Chris Halbert

I have never had a problem with Landmark. Agents are friendly, service appointments are scheduled quickly and service is always great!

6 years ago

Reply from Landmark Home Warranty

Dear Chris,

We are glad to see that our agents and contractors have been able to provide you with 5-star service. We appreciate your feedback and hope to continue to provide remarkable service for you! Please do not hesitate to reach out to us for anything you may need in the future!

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Aug. 15th, 2018

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Verified Customer

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Erika Lloyd

Very difficult to get claim started. Multiple times I was on hold for long periods of times. A lot of exclusions . A plumber came and have to rip open the dry wall for repair but landmark would not pay to fix the drywall. They sent me a check for 40$. Try getting anyone to repair anything for 40. Another example ... months of back and forth for them to final say they would not repair the pool.

6 years ago

Reply from Landmark Home Warranty

Dear Erika,

Your feedback is taken very seriously as it plays a vital role in our quality assurance and it provides great insights on how we can improve to better serve our homeowners, and we appreciate the time you have taken to share it. I am sorry to hear about your experiences with us. I would like the opportunity to discuss your concerns in more detail to better address them. Please reach out to me directly at .

I look forward to hearing from you.

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Aug. 16th, 2018

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Verified Customer

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JoelC

They are quick to respond and also they follow through to make sure the problem reported has been taken care off in a timely manner.

6 years ago

Reply from Landmark Home Warranty

Dear Joel,

We are glad to see that our agents and contractors have been able to provide you with 5-star service. We appreciate your feedback and hope to continue to provide remarkable service for you! Please do not hesitate to reach out to us for anything you may need in the future!

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Aug. 15th, 2018

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Verified Customer

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John Reiner

Good company, but doesn't always use reliable contractors. Some companies won't give out warranty info. Also, hold times are sometimes WAY TOO LONG!

6 years ago

Reply from Landmark Home Warranty

Dear John,

With the summer months, our representatives are doing all they can to answer each of our homeowner's calls in a timely manner. We would be happy to hear your feedback on what we can do to provide you with 5-star services as it provides great insights on how we can improve to better serve our homeowners. Please feel free to reach out to me directly at .

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Aug. 15th, 2018

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Verified Customer

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Laurie

They don't really pay very well. We purchased the best warranty and there were many things not covered. They tend to do a temporary fix instead of replacing faulty items. Maybe this is how all companies operate.

6 years ago

Reply from Landmark Home Warranty

Dear Laurie,

Thank you for taking the time to rate and review us. We have an overall approval rate of 97% in covered claims. The warranty reserves the right to repair or replace a covered system. We have a 30-day guarantee on our contractor’s work and new service requests can be opened whenever there is a failure. We are here to provide you with a peace of mind and would be happy to answer any questions you may have on coverage. Please do not hesitate to reach out for any of your warranty needs!

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Aug. 16th, 2018

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Verified Customer

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N. Canady

Landmark didn't cover any air conditioner repairs. I don't understand why. A leaking coil caused water damage to my hallway, hall closet, master bedroom closet, plus hall carpet. I had to pay 5200.00 out of pocket. My Homeowners policy didn't pay because it is considered an appliance. I am not happy.

6 years ago

Reply from Landmark Home Warranty

Dear N. Canady,

Thank you for taking the time to rate us! We are glad to see that our agents and contractors have been able to provide you with 5-star service. We appreciate your feedback and hope to continue to provide remarkable service for you! Please do not hesitate to reach out to us for anything you may need in the future!

Sincerely,

Tiffany Nguyen
Customer Relations Manager

May. 15th, 2018

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Verified Customer

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Mike O.

They have never let me down. They respond quickly and keep you updated. They always follow up to make sure I have no problems their contractors.

6 years ago

Reply from Landmark Home Warranty

Dear Mike,

We are glad to see that our agents and contractors have been able to provide you with 5-star service. We appreciate your feedback and hope to continue to provide remarkable service for you! Please do not hesitate to reach out to us for anything you may need in the future!

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Aug. 15th, 2018

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Verified Customer

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william cousins

landmark emloyee's ar ready, willing, and able to do whatever they can to get whatever i have that is broken fixed asap.

6 years ago

Reply from Landmark Home Warranty

Dear William,

We are glad to see that our agents and contractors have been able to provide you with 5-star service. We appreciate your feedback and hope to continue to provide remarkable service for you! Please do not hesitate to reach out to us for anything you may need in the future!

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Aug. 15th, 2018

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Verified Customer

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Mary carpenter

Great response and amazing customer service. We had several problems with our new house and they took care of them quickly with great professional.

6 years ago

Reply from Landmark Home Warranty

Dear Mary,

Thank you for taking the time to rate and review us! I am pleased to hear that we have been able to service you in a timely manner! We appreciate your feedback and hope to continue to provide remarkable service for you! Please do not hesitate to reach out to us for anything you may need in the future!

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Jun. 4th, 2018

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Verified Customer

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5 Kingsbury, TX

For several years now, Landmark has always been able to provide timely and excellent service people for home warranty needs.

6 years ago

Reply from Landmark Home Warranty

Joe,

Thank you for taking the time to rate and review us! I am pleased to hear that we have been able to service you in a timely manner! We appreciate your feedback and hope to continue to provide remarkable service for you!

Please do not hesitate to reach out to us for anything you may need in the future!

Thank you,

Tiffany Nguyen
Customer Relations Manager

Feb. 13th, 2018

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Verified Customer

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Deborah Siefert

They have always given us great service, they have fixed many items, and covered a lot more than our last warranty company

6 years ago

Reply from Landmark Home Warranty

Dear Deborah,

Thank you for taking the time to rate us! We are glad to see that our agents and contractors have been able to provide you with 5-star service. We appreciate your feedback and hope to continue to provide remarkable service for you! Please do not hesitate to reach out to us for anything you may need in the future!

Sincerely,

Tiffany Nguyen
Customer Relations Manager

May. 21st, 2018

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Verified Customer

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Christine S

Rocky start with them about a year ago- but they listened to our concerns and changed. Couldn't be happier with them now!

6 years ago

Reply from Landmark Home Warranty

Dear Christine,

Thank you for taking the time to rate us! We are glad to see that our agents and contractors have been able to provide you with 5-star service. We appreciate your feedback and hope to continue to provide remarkable service for you! Please do not hesitate to reach out to us for anything you may need in the future!

Sincerely,

Tiffany Nguyen
Customer Relations Manager

May. 21st, 2018

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Verified Customer

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Cindy Whitney

Great service and coverage . Warranty everything they claim to and always great to get services covered in a reasonable time.

6 years ago

Reply from Landmark Home Warranty

Dear Cindy,

Thank you for taking the time to rate us! We are glad to see that our agents and contractors have been able to provide you with timely 5-star service. We appreciate your feedback and hope to continue to provide remarkable service for you! Please do not hesitate to reach out to us for anything you may need in the future!

Sincerely,

Tiffany Nguyen
Customer Relations Manager

May. 21st, 2018

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Verified Customer

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Sharon Moore

Inconsistent customer service. They close tickets before they know the work is done. They make me pay $60 for everything even if they are all the same issue, i.e. plumbing, etc.

6 years ago

Reply from Landmark Home Warranty

Dear Sharon,

Thank you for taking the time to rate and review us. I am sorry to hear that you feel this way. Tickets should not be closed unless the work has been completed. I would be happy to look into your ticket if work still needs to be done.

There is a required service call fee for ever dispatch ticket you open. If there are any uncovered items that would need repairs along with a covered item, it will become an out of pocket expense to you.

I would be happy to answer any coverage questions you may have. Please do not hesitate to reach out to me directly at .

Sincerely,

Tiffany Nguyen
Customer Relations Manager

May. 22nd, 2018

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Verified Customer

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DEE Campbell

From the beginning, customer service, I was told your company would not help me with my ac and I should not bother having my dangerous Freon leak looked at. I have had 3 other ac companies come to look at me ac and non of them need a leak detected to find the source of the leak. Your ac guy was also the highest quote out of any other I received. I only have your company because I purchased a home. The money would be better spent if the home own r had just give me the funds.

6 years ago

Reply from Landmark Home Warranty

Dear Dee,

Thank you for taking the time to rate and review us. I am sorry to hear of your experience with your A/C unit. I would happy to look into the details for your dispatch ticket to better address your concerns. Please reach out to me directly at .

Sincerely,

Tiffany Nguyen
Customer Relations Manager

May. 15th, 2018

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Verified Customer

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Anonymous

I get good service. Have used then 3 times in the 2 years I've lived here for broken things. Always got fixed without having to buy new appliances

6 years ago

Reply from Landmark Home Warranty

Dear Anonymous,

Thank you for taking the time to rate us! We are pleased to hear we have another opportunity to provide you remarkable service for! Thank you for your continuous support. Please do not hesitate to reach out to us for anything you may need in the future!

Sincerely,

Tiffany Nguyen
Customer Relations Manager

May. 15th, 2018

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Verified Customer

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Just Florence would be fine.

This company has provided the best assistance on the claims I have submitted. The customer service representative are kind and courteous.

6 years ago

Reply from Landmark Home Warranty

Dear Homeowner,

Thank you for taking the time to rate us! We are glad to see that our agents and contractors have been able to provide you with 5-star service. We appreciate your feedback and hope to continue to provide remarkable service for you! Please do not hesitate to reach out to us for anything you may need in the future!

Sincerely,

Tiffany Nguyen
Customer Relations Manager

May. 15th, 2018

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Verified Customer

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R. Gold Chandler, AZ

Landmark seems very concerned about their customers. Whoever I speak to on the phone is very pleasant, courteous, and anxious to help.

6 years ago

Reply from Landmark Home Warranty

Dear R,

Thank you for taking the time to rate us! We are glad to see that our agents and contractors have been able to provide you with 5-star service. We look forward to the opportunity to help you in the future! Please feel free to reach out to us for any of your home warranty needs.

Respectfully,

Tiffany Nguyen
Customer Relations Manager

Apr. 17th, 2018

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Verified Customer

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RachelPike

Quick response at first, but since my first claim, I've had to be on hold for over 20 min at different times of day and over the weekend. It's been very frustrating trying to get someone live. My issue is still unresolved.

6 years ago

Reply from Landmark Home Warranty

Hello Rachel,

I am sorry to hear of your experience with your dispatch ticket and wait times. It is not the service we intend to provide for our homeowners. Your feedback is taken very seriously and we thank you for the time you have taken to provide us with it.

I would like to be sure your ticket is moving forward as expected. Please reach out to me directly at . I will be able to discuss details and address your concerns appropriately.

I look forward to hearing from you.

Respectfully,

Tiffany Nguyen
Customer Relations Manager

Mar. 19th, 2018

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Verified Customer

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Scott and ColleenFry

I have used the warranty several times and had success in getting certain things fixed. I am very satisfied with the company.

6 years ago

Reply from Landmark Home Warranty

Hello Scott and Colleen,

Thank you for taking the time to rate us! We are glad to see that our agents and contractors have been able to provide you with 5-star service and bring you a peace of mind when it comes to your home. We look forward to the opportunity to help you in the future! Please feel free to reach out to us for any of your home warranty needs.

Thank you,

Tiffany Nguyen
Customer Relations Manager

Mar. 15th, 2018

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Verified Customer

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Ryan and MelisaRodabaugh

Very early on :-) so far so great! Very friendly and professional phone service and the one service we've had performed was very adequate

6 years ago

Reply from Landmark Home Warranty

Hello Ryan and Melisa,

Thank you for taking the time to rate and review us! We appreciate your feed back and are pleased to hear we were able to assist you on your re-key service.

We look forward to the opportunity to help you in the future! Please feel free to reach out to us for any of your home warranty needs.

Thank you,

Tiffany Nguyen
Customer Relations Manager

Mar. 9th, 2018

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Verified Customer

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JAMESMAHAN

Great communication and coordinating. So far everything has happened exactly the way said it will and we appreciate that!!!!

6 years ago

Reply from Landmark Home Warranty

Hello James,

Thank you for taking the time to rate us! We are glad to see that our agents and contractors have been able to provide you with 5- star service. We are pleased to hear of our responsiveness and processes have brought you a peace of mind to your home. We look forward to the opportunity to help you in the future! Please feel free to reach out to us for any of your home warranty needs.

Thank you,

Tiffany Nguyen
Customer Relations Manager

Mar. 8th, 2018

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Verified Customer

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GARYJOHNSEN

I called with a problem covered by the warranty the tech came quickly ordered the needed part and worked with our schedule to install it when we were available.

6 years ago

Reply from Landmark Home Warranty

Hello Gary,

Thank you for taking the time to rate us! We are glad to see that our agents and contractors have been able to provide you with 4-star service on your refrigerator. We would be happy to hear your feedback on what we can do to provide you with 5-star services. Please feel free to reach out to me directly at .

We look forward to the opportunity to help you in the future!

Thank you,

Tiffany Nguyen
Customer Relations Manager

Mar. 8th, 2018

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Verified Customer

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Michealene and TroyMunro

The appliance got fixed but the deductible was far too high. We had a dishwasher checked out 2-3 times, and expected by the last time that we finally would get a replacement. No luck.

6 years ago

Reply from Landmark Home Warranty

Hello Michealene and Troy,

Thank you for taking the time to rate us. We appreciate your feedback. I am sorry to hear of your experience with your dishwasher. The warranty will typically attempt repairs if they can be done. Replacement is an option when it is determined your unit cannot be repaired.

There are options to select your service call fee amount. This is needed to have a contractor out to your home to diagnose your unit.

Please do not hesitate to reach out to me directly at for any further questions, comments, or concerns.

Respectfully,
Tiffany Nguyen
Customer Relations Manager

Mar. 8th, 2018

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Verified Customer

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VeronicaMathews

I called in regarding a broken dryer. A contractor was sent out within 2 days. The dryer was fixed as soon as the needed part came in. The process was hassle free.

6 years ago

Reply from Landmark Home Warranty

Hello Veronica,

Thank you for taking the time to rate us! We are glad to see that our agents and contractors have been able to provide you with 4-star service on your dryer. We would be happy to hear your feedback on what we can do to provide you with 5-star services. Please feel free to reach out to me directly at .

We look forward to the opportunity to help you in the future!

Thank you,

Tiffany Nguyen
Customer Relations Manager

Mar. 8th, 2018

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Verified Customer

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Dawn Poor Brigham City, UT

Easy to work with. Fast response time. The things we needed fixed in our house was fixed quickly and I liked the repairmen.

6 years ago

Reply from Landmark Home Warranty

Dawn,

Thank you for taking the time to rate and review us! I am pleased to hear that we have been able to service you in a timely manner! We appreciate your feedback and hope to continue to provide remarkable service for you!

Please do not hesitate to reach out to us for anything you may need in the future!

Thank you,

Tiffany Nguyen
Customer Relations Manager

Feb. 21st, 2018

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Verified Customer

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Merna. Saint George, UT

The employees at Landmark Warranty company are very helpful and caring the way they deal with customers. They go beyond to resolve issues

6 years ago

Reply from Landmark Home Warranty

Merna,

Thank you for your feedback! We are glad to hear that our agents and contractors have been able to provide you with 5- star service. We look forward to the opportunity to help you in the future! Please feel free to reach out to us for any of your home warranty needs.

Thank you,

Tiffany Nguyen
Customer Relations Manager

Feb. 21st, 2018

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Verified Customer

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Jon Decker Mapleton, UT

The list of exception is huge. When you purchase a warranty, you'd like to have what's broken fixed or replaced. Not part of it with a lot of additional expenses. Flooded area example- we'll fix the flooded portion and provide you with a person that will quote repairs of damage. Not really comforting.

6 years ago

Reply from Landmark Home Warranty

Jon,

Thank you for taking the time to leave us your feedback. It is greatly appreciated. Unfortunately, the warranty does not cover for secondary damages, nor does it cover for structural items in your home. We want to do all that we can to assist you. Therefore, we have built relationships with restoration companies so that we can help send you in the right direction.

I'd be happy to go over the details of your warranty and address them more appropriately. Please reach out to me directly at .

Respectfully,

Tiffany Nguyen
Customer Relations Manager

Feb. 22nd, 2018

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Verified Customer

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5 Arlington, TX

Quick to respond to call and called me back to be sure everything was well as well as encouraged me to call them back if needed.

6 years ago

Reply from Landmark Home Warranty

Hello,

Thank you for taking the time to rate and review us! I am pleased to hear that we have been able to service you in a timely manner and provide you with a peace of mind! We appreciate your feedback and hope to continue to provide remarkable service for you!

Please feel free to reach out to us for any of your home warranty needs.

Thank you,

Tiffany Nguyen
Customer Relations Manager

Feb. 13th, 2018

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Verified Customer

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Karene Frisco, TX

They are quick to respond and have never denied a claim. The warranty work is completed professionally and I'm pleased with Landmark's service.

6 years ago

Reply from Landmark Home Warranty

Karene,
Thank you for the review! We are so pleased to hear that we have been able to provide you with services that are quick and professional. Thank you for being a loyal member of the Landmark family. We look forward to servicing you in all your future warranty needs.
Thank you

Cheyenne Rapier
Customer Relations Manager

Feb. 13th, 2018

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Verified Customer

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Kristen Carrollton, TX

Their warranties have many loop holes in terms of what is covered and what is not covered. You have to pay their $70 'call fee' just to get someone out to take a look To see if it is covered. More often than not, it is something that is either not covered or only partially covered and the $70 is wasted.

6 years ago

Reply from Landmark Home Warranty

Kristen,
Thank you for the feedback! We are sorry to hear that your services with Landmark have been frustrating for you. We do have a service call fee for each of our services. This service call is a diagnosis fee for the contractor. This fee is just like having a copay for the doctor. If you are still having questions or concerns, we would like to go over those in detail with you. Please feel free to reach out to us directly so that we can go over those details with you.
Thank you

Cheyenne Rapier
Customer Relations Manager

Feb. 13th, 2018

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Verified Customer

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Pacific NW Dallas, OR

Everything worked out, but I had received conflicting e-mails several times regarding the home visit to assess the issue and about repairs when it needed to be replaced.

6 years ago

Reply from Landmark Home Warranty

Pacific,
Thank you for the great feedback! We are glad to hear that we were able to work everything out for you. I will be getting with the parties involved on the conflicting emails that you received. If there is any additional feedback you would like to provide, please reach out to me directly.

Thank you,
Cheyenne Rapier
Customer Relations Manager

Feb. 13th, 2018

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Verified Customer

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Randy Furniss Meridian, ID

Landmark always, always provided the best value, customer service, and talented contractors to keep me, and my clients extremely satisfied.

6 years ago

Reply from Landmark Home Warranty

Randy,
Thank you for the rating! We are so pleased to hear that we have been able to provide you with the remarkable service we strive to provide. We are glad to have you as part of the Landmark family. We look forward to servicing you in the future. please reach out to us for any of your warranty needs.

Thank you,

Cheyenne Rapier
Customer Relations Manager

Feb. 12th, 2018

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Verified Customer

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Decent Argyle, TX

The wording in the contract is misleading in terms of covering the "pool sweep motor". No one explained that the pool sweep motor itself is not covered under warranty (even though the warranty specifically says pool sweep motor), but rather the pump itself. If that is the case, why not state "pool sweep pump" in the contract. The main reason I purchased the pool add-on was to cover the pool sweep.

6 years ago

Reply from Landmark Home Warranty

Homeowner,

Thank you for the rating! We are sorry to hear that you have had some frustrations in the coverage that is offered. I would like to go over the coverage with you in detail. If you would like further assistance on the coverage options and services you have received, please reach out to me directly.
Thank you,

Cheyenne Rapier | Customer Relations Manager |

Jan. 22nd, 2018

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Verified Customer

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CRAIG MARSHALL Layton, UT

They do a great job. They do what they say they are going to do. They follow up after the work is done. Professional all the way

6 years ago

Reply from Landmark Home Warranty

Craig,

Thank you for the 5- Star rating! We love hearing that we have been able to provide remarkable service to our homeowners. We look forward to helping you in your warranty needs moving forward. Please do not hesitate to reach out to us.
Thank you,

Cheyenne Rapier | Customer Relations Manager |

Jan. 22nd, 2018

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Verified Customer

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Justin Salt Lake City, UT

Constant communication from landmarks customer service folks, there seemed to be a genuine concern that the repairs were made.

6 years ago

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Verified Customer

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Carol Green Valley, AZ'

Pay $40.00 a month for coverage, $80.00 in June for check up on air conditioner, $80.00 for new thermmostat because service man said it was easier to use than programmable, not broke,one. Turned on for heat in November, &100.00 service call because no heat. Serviceman in June installed thermostat for wrong type of heater. Do not trust Landmark with help. I called to cancel, they asked me if I would stay on with them if they returned my $100.00. My answer was NO!!! I felt cheated.

6 years ago

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Verified Customer

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K Cibolo, TX'

Very responsive when we called to have an issue addressed. Kind representative helped us find a repairman that could come out and fix it!

6 years ago

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Verified Customer

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Fair San Antonio, TX'

You pay the service cost, repairs not completed, Landmark tells find a repair company, you pay the service cost and Landmark doesn't repay you that cost. , the repair tech try to seal additional service, not repairing the equipment as needed.

6 years ago

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Verified Customer

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HorseMeat Lehi, UT'

They have been very responsive to my inquiries and making sure contractors are getting a hold of me for making an appointment on a timely basis.

6 years ago

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Verified Customer

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Travis Hall Idaho Falls, ID'

Cause the tech didn't fix the problem. It took two trips for him and he still never fixed the problem. Scheduling the tech was hard to. To get him to get here.

6 years ago

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Verified Customer

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Kat Stevens Carrollton, TX

My husband chose it, and we've only had to make a claim once. It was for a pool repair, and they handled it very efficiently and were very thorough.

6 years ago

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Verified Customer

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Gary Schmadeke Casa Grande, AZ

They always respond to my requests on a timely manner and take care of my needs. They've helped me take care of a leak in my kitchen faucet before.

6 years ago

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Verified Customer

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William Burks Boise, ID

I got it since it was recommended by my realtor. A couple of months after I moved something went wrong with the furnace. So, I contacted Landmark about that and I got a technician out here to fix it.

6 years ago

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Verified Customer

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Leslie Lewis Dunbar Star, ID

The last experience I had with them was a good one, but the time before that wasn't. I had sledding underneath my house, and Landmark was not help whatsoever with that. I was not happy with that at all.

6 years ago

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Verified Customer

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Linda And Gary Ohara Buckeye, AZ'

I didn't choose them myself. I have had some problems with the things they promise in their website and our warranty. It said that our things were covered after we made all the payments, but some things were excluded. It took me awhile to get it all straightened out. So far they haven't covered most of the things we have needed to repair.

6 years ago

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Verified Customer

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Ronald/Penny Rice DeKalb, IL

They answer my questions and they've replaced my hot water heater when it was leaking. They took care of the problem that I had.

6 years ago

Landmark Home Warranty Reviews