Landmark Home Warranty Reviews

Landmark has been terrific! This company is all about customer service and the businesses they contract with have been top-notch. There have been two instances where I needed to utilize Landmark; the re-keying of our newly-purchased home and a problem with the AC unit, also in the new home. Both were taken care of perfectly, professionally and quickly.

Landmark saves you money for any repairs that is needed for your home. I had to replace my garbage disposal and it only cost me the trip call $70 to replace a $150 appliance. My water softener went out and even though they couldn't repair it . I was given a check that I was able to buy a new unit, wasn't the same brand but is working as well as the original softener.

I filed a claim late at night and Landmark called me back the next morning and did the arrangement with the contractor who called me with a time and date for my repair. A professional contractor came on time and new exactly what the problem with my AC was. He replaced the broken part (motor) in a very short time and my AC works now beautifully. The best part is only had to pay $75.00 for the service charge and nothing else. I highly recommend Landmark.

We just closed on our home. The ink wasn't even dry yet. Much to our dismay we had to contact Landmark Home Warranty. I hadn't even had time to look at my contract. I was treated with respect. Once they knew the reason I was calling the transferred me to the correct department. My claim was filed and completed in a very timely manner. The contractor was professional.

Landmark Home Warranty is always friendly and they take care of my needs quickly. They have great contractors and I've always been satisfied with their work. The warranty isn't very expensive and well worth it when compared to what the costs could be for service/repairs/replacements. They have the lowest service call fee from all the different companies I looked at. This is a company I have consistently had good experiences with and would recommend to anyone looking for a home warranty!

Overall, my experience with Landmark has been great. Very responsive when submitting a claim online and usually receive a call the same day. Landmark works quickly to find an approve contractor to make repairs. If one is not in your area, they will allow you to find your own and reimburse you for the expense based on your contract. Be sure to read exactly what is covered and know that you can always add to your contract.

We moved into our new home in Boise and on the first day the water heater developed a catastrophic leak. I called the team and they responded immediately and had a team out within a few hours. At first Landmark declined the claim based on incomplete information but when given complete info on the issue they immediately approved it and within 6 hours the new tank was installed. We highly recommend their home warranty service.

I've been with Landmark for almost 4 years. I've had very good experiences. There have been times when it has taken longer to get a contractor to my house than I'd like but those have been the times that it would have been hard to call anyone and get immediate service. Landmark has saved me thousands of dollars and they have given me peace of mind. I highly recommend their service.

After asking my friends for referrals for warranty companies and hearing many horror stories, I had a friend who uses Landmark and had nothing but great things. We decided to give them a try and we are so pleased we did. Their customer service is top notch. They are very prompt in responding to service calls and they make the process so easy. One of the best companies I have worked with so far.

While I have only had 1 no heat call I was very impressed with Intrastate A/C(the contractor that Landmark sent out). The techs were profresional, wasted no time in finding the problem, had the parts needed on their truck. I have only had 1 other experience with a warranty company and let me tell you. It was at the very beginning of the contract and a -10 stars would be to high of a rating! I cancelled the contract just as soon as I had shown the technician to the door! Landmark you set the bar high for a guy that thought all warranty companies were like my first experience!

WOW!! A customer service business that actually does have customer service as job one!! I have called many times over the last four years that I have had their warranty policy and always been treated as their only customer at the time, listened to, and the representative has done everything possible to provide a service provider as quickly as possible.

Landmark Home Warranty has exceeded any expectations! Being a single female homeowner, they have given me such piece of mind! Being able to call them in an event of a problem is really awesome. They techs they have sent out have come fast and on time. Have had the best experience, so much that I have purchased a 2nd year. Recommend Landmark Home Warranty!

We have used Landmark Home Warranty on two separate occasions when purchasing a new home. Both times, we had someone call us to go over what the warranty covers and offer to come out to re-key or to refer us to a security system company for a discounted rate. Although we have never had to submit a warranty claim, our interaction with them has always been positive.

Overall we had a positive experience with Landmark. We purchased our 40+ year old home from the people that built it and there were several appliances that were original. We replaced the hot water heater, had the locks re-keyed, service call on our heat pump, eventual replacement of the failed heat pump, dishwasher repair, and refrigerator repair. My only complaint is that, as a consumer, you have to keep on top of Landmark (and possibly any other warranty company) in order for your claim to be processed in a timely fashion. Our heat pump claim went on almost three months before it was finalized with the second contractor. I found out fast it was important to have the direct extension of the claims manager so I didn't have to keep repeating myself. There were glitches here and there, but I'm glad we signed up with them

We have consistently had a wonderful experience with Landmark. They are friendly and their response time has been really good. We understand that with using service contractors that sometimes getting scheduled can be difficult, but they have always gone above and beyond to make sure we are taken care of. Their contractors are always professional and pleasant. We would recommend them.

Landmark Warrenty has went over and beyond to make sure all our needs were met . We had only been in our home one month when the air went out and it was on Memorial weekend . They made sure it was fixed . They do not leave you hanging . Landmark continues to follow up insuring the contractors have completed the service . If for some reason it is not covered they wait to get your approval prior to ordering the parts . I will renew my service once it is up .

I have enjoyed working with Landmark. Whenever I have had a problem with my house they have solved it as fast as possible. My current issue was a drain that clogged up and a bad water softener. They were not able to get anyone out the first day but gave me excellent follow up and tried many different partners of theirs. I could not be more impressed with the level of service

They are always timely in responding to concerns and always follow up with a claim within minutes of the job being completed. If a service is not covered they offer suggestions that will save me money or that keep me as close to warranty coverage as possible, for example, recommending their contracted plumber in case they deem it something that can be covered.

I had an issue with rusty water draining out of my AC secondary pipe. I called Landmark and was referred to a service provider immediately. I had an appointment set up with Clean Air within minutes. Jayson from Clean Air came out and took care of my issue in record time. He was not only courteous and considerate, but very professional and proficient. I give both companies a "10!"

When I bought my condo in AZ, the seller supplied me with a one year Landmark Home Warranty policy. I had some electrical problems and called Landmark. They contacted an electrical company for me and I had the problem fixed in no time. I was really impressed because they called the day after my repair to make sure everything was working OK. Great company. I just had to call them again for another issue and this company has THE BEST customer service I've seen in years.

I recently submitted a service call for someone to come look at our pool equipment. After we was finally able to get someone, they told us what the problem was and Landmark would be calling us back. After no one called us we called back and they said that the bearings had to be replace. The bearings was covered under our policy but it look like since it was due to misuse, they wouldn't cover it. I ask the representative what is misuse and abuse, can she explain a little better. She said no that is what the pool repairmen said. I ask for a second opinion and they sent another company and this time the repairmen said the the motor need replacing which is causing the bearing to screech. I called the warranty people back and they stated again, that since the bearings need replacing for misuse and abuse they was declining to fix it. ONCE again I said what is considered abuse and misuse because I always thought that both of those word required physical touching or mismanaging. I spoke with my pool guy who come every week to clean and he said that is not the case and they just trying to find a way to decline paying for it, which sound right to me. I am not trying to get out of paying for equipment but here is where the frustration and stress come in to play. I decide not to continue my business with them because of previous problem and their customer service. When my contract ended. They called me everyday asking me to comeback. I even had MANAGERS call and email me. They claim they merge with another company and they approve their customer service. Even offered me a discount to come back. I fell for it and as soon as I needed them I have to deal with the following. As I stated before I ask for an explanation of what they consider misuse and abuse. The only answer I receive was refer back to the contract. I had them email the contract and we went over it together and NONE OF THE THREE representatives I talk to could find an explanation. One even told me it is up to the discretion of the manager. EACH time I ask to speak to a manager, I was on hold from 5 to 10 minutes and then told the manager said there is nothing they can do about the pool equipment but they would call me back in 24 to 48 hours. No call back. I then ask WHY can't they explain that to me and was even told they refuse to talk to a paying customer. EACH time I called I had to repeat What was going on for them to read the notes and tell me there is nothing they can do because no one can explain to me why it was denied. Finally I called back again and after the customer service agent came back and said that the manager said that the misuse could have been from the salt in the water, I was done. I HAVE A FRESH WATER POOL. I can't believe that a home warranty company that take my money each month, charges $75 for a visit and not only can't explain what's in my contract but also WON'T even call or talk to me. The poor agent actually had me on hold for about 5 minutes talking to a manager and came back to explain and then put me on hold for 5 more minute to ask the manager a question. I ask is the manager refusing to talk to me and she said yes. I regret using them and can't believe that this is a real company. NOWHERE in the contract does it state that they don't repair the part. I don't know should I go the legal route or just let them screw over me. And also if I cancel, they charging me a cancellation fee. Unbelievable.