Landmark Home Warranty: Read 4,613 User Reviews From Real Homeowners

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Whydidibothertobuythis

Claims and service requests can take up to a month to get approval for repairs.

5 years ago

Reply from Landmark Home Warranty

Dear Homeowner,

I am sorry to hear that you feel this way. Your feedback is taken very seriously as it plays a vital role in our quality assurance and it provides great insights on how we can improve to better serve our homeowners, and we appreciate the time you have taken to share it. I would like the opportunity to discuss your concerns in more detail to better address them. Please reach out to me directly at with your property address.

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Dec. 28th, 2018

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Lisa

They remove items from warranty after you sign the contract

5 years ago

Reply from Landmark Home Warranty

Dear Lisa,

I am sorry to hear that you feel this way. The warranty is outlined and does not change during your warranty year. If there are any changes to the coverage, Landmark will be sure to notify you. Your feedback is taken very seriously as it plays a vital role in our quality assurance and it provides great insights on how we can improve to better serve our homeowners, and we appreciate the time you have taken to share it.

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Dec. 28th, 2018

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Mark Fairbanks Saint George, UT

Would rather pay you a small sum on money to make problem go away rather than fix the problem.

6 years ago

Reply from Landmark Home Warranty

Dear Mark,

Thank you for sharing your feedback. I would like to go over your concerns in more detail. Please reach out to me directly at . I would be happy to review your ticket for you.

I look forward to hearing from you.

Sincerely,

Tiffany Nguyen
Customer Relations Manager

May. 19th, 2018

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Munoz Casa Grande, AZ

The company M R plumbing sent inexperienced worker

6 years ago

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Daniel Haehl Lincoln City, OR

Wouldn't pay until problem was solved. Allowed company to screw us over

6 years ago

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Rick

Never received the check for hole in wall repair.

5 years ago

Reply from Landmark Home Warranty

Dear Rick,

I am sorry to hear that you have not received your check. Please call into the office at 866-306-2999 to speak with a representative to ensure your check is reissued. You can also reach out to me directly at .

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Dec. 28th, 2018

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Anonymous Eastover, SC

I had sent 3 emails called 8 times left message did not get call back

6 years ago

Reply from Landmark Home Warranty

Dear Homeowner,

Thank you for taking the time to share your feedback. I am sorry you have not recieved a response. I would be happy to assist you. Please reach out to me directly at .

I look forward to hearing from you.

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Jun. 13th, 2018

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KC McKinney, TX

No AC for a week and poor to no communication.

5 years ago

Reply from Landmark Home Warranty

Dear KC,

Your feedback is taken very seriously as it plays a vital role in our quality assurance and it provides great insights on how we can improve to better serve our homeowners, and we appreciate the time you have taken to share it. I am sorry to hear about your experience with your air conditioner service request. I would like the opportunity to review your concerns in more detail to better address them. Please reach out to me directly at .

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Apr. 22nd, 2019

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Kayla Helotes, TX

Caused damage and then did not cover it.

5 years ago

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Larry Tucson, AZ

zero customer interaction, no calls, only believes in email

6 years ago

Reply from Landmark Home Warranty

Dear Larry,

I am sorry to hear you have not been able to speak with a representative on the phone. You can call into the office at 866-306-2999 and speak with any available representative. I would also be happy to assist you in anything you may need. You can reach me directly at .

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Jun. 13th, 2018

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John Turner Dallas, TX

Left us without AC for 2 weeks in August in Texas

7 years ago

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Tom

I would give 5 stars for most of the service you have provided. I dropped a star because my experience with your service, staff and communication was terrible when I had a repair need and you did not have a vendor in my area. After at lease 2 months or more of trying to deal with you I became so frustrated that I made the repair myself.

3 years ago Edited January 10, 2024

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grams

The area that our property is located at Landmark does not have enough contacts for repair. When they did send someone up to tune up the AC unit the company didn't do a thing and we ended up paying for a Tech to come and get it running and Landmark did not refund us for what they said they would.

4 years ago Edited January 10, 2024

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