Landmark Home Warranty: Read 4,617 User Reviews From Real Homeowners

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Anonymous Green Valley, AZ

Took over 4 months to get refrigerator repaired and 8 phone calls

7 years ago

Reply from Landmark Home Warranty

Anonymous, I'm sorry to hear of your experience. That is not the expected length of time for a service request. I would like to look into your service request in more detail if you are still needing assistance. You can reach me directly at . Thank you for your review! Tiffany Nguyen | Customer Relations Manager

Jan. 25th, 2018

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Verified Customer

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Anonymous Bastrop, TX

Difficulty getting appointments scheduled

7 years ago

Reply from Landmark Home Warranty

Anonymous, you can always reach out to Landmark if you ever have any concerns or difficulty reaching out to a contractor. We will do all that we can to be sure your service request is moving forward as expected. If there are any further concerns you may have, please reach out to me at . Thank you for your review! Tiffany Nguyen | Customer Relations Manager

Jan. 25th, 2018

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Verified Customer

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Diana Goodyear, AZ

There are to many exceptions of what is or is not covered.

7 years ago

Reply from Landmark Home Warranty

Diana,

Thank you for the review! We are sorry to hear that you have not been pleased with the services provided. I would like to go over the coverage with you in detail. If you would like further assistance on the coverage please reach out to me directly.
Thank you,

Cheyenne Rapier | Customer Relations Manager |

Jan. 22nd, 2018

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Verified Customer

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Erik B San Antonio, TX

The warranty did cover somethings but not all.

7 years ago

Reply from Landmark Home Warranty

Erik,

Thank you for the great feedback. We are sorry to hear that the service provided resulted in a 3- star rating. I would like to go over your coverage in detail with you. please feel free to reach out to me directly so that we can go over the coverage options you have.
Thank you,

Cheyenne Rapier | Customer Relations Manager |

Jan. 22nd, 2018

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Verified Customer

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Feng Chen Di Yao Grand Prairie, TX

Sometimes it's good, sometimes it's not, but it really depends on the case. At some times I have very good experiences where they are very responsive and get back to me real quick. On some other cases the contractor has to come back several times and they can't really fix things. Getting customer support is actually very simple and quick, you can get them on the line and speak to someone to open a case. I am very happy with that. Most of the problems happen after the case is opened, since sometimes it's not straightforward. Sometimes Landmark needs to approve some things and that takes longer.

8 years ago

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Lida Dallas, TX

My 26 years old AC was broken in summer 2017. I waited 3 weeks to be fixed. Too long time.

8 years ago

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Amanda Nelson San Antonio, TX

The more I need them, the less it seems they cover.

8 years ago

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John Dallas, TX

Service providers and contractors LHM sends and recommends are horrible.

8 years ago

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Heather Hitchcock Houston, TX

Dishonest service representation, terrible customer service, problematic warranty claims

8 years ago

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Mark Giannou

They wouldn't bring out a guy to adjust the settings on my water heater which should be covered

8 years ago

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Dale Tyler, TX

Failure to locate/use local repair people.

8 years ago

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Dean Saratoga Springs, UT

Horrible customer service and policy guidelines that need updating to meet customer needs.

8 years ago

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DERRIK&CASSIE Spring Branch, TX

Not very responsive at times. Does not really cover items the way I expected.

8 years ago

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Robin San Antonio, TX

Things were not handled in a timely manner.

8 years ago

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Steven Boyce

Responce time was great as was the service.

8 years ago

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Ken Carlile

Once received payoff instead of repair.

8 years ago

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somya vikas San Jose, CA

Toni K was very customer focussed , very friendly and prompt.

2 years ago

Reply from Landmark Home Warranty

Dear Ms. Vikas, Thank you so much for the 5 star review regarding your customer service experiences with Landmark Home Warranty and Toni! Providing prompt and accurate resolution with friendly service professionals is our utmost priority, and we are happy to hear how pleased you are with the level of service and support you receive. We agree! Toni goes above and beyond, and truly embodies the caliber of service Landmark strives to provide. On behalf of the entire team, thank you again for choosing Landmark! We truly value your business and we look forward to serving you in the future. Landmark Home Warranty

May. 26th, 2023

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Alfredo Reyna Layton, UT

Fantastic customer service and support! Professional technicians

2 years ago

Reply from Landmark Home Warranty

Dear Mr. Reyna, Thank you so much for the 5 stars and amazing testimony regarding your customer service experiences with Landmark Home Warranty over the last 6 years! Your satisfaction is our number one priority, from the first call for service to the completed repair, and it is always our most distinct pleasure to assist you with all your home warranty and home services needs. On behalf of the entire team, thank you again for choosing Landmark! We truly value your loyal business and look forward to serving you in the future. Landmark Home Warranty

Mar. 17th, 2023

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Kyost29499 Ogden, UT

Customer service was quick and professional to get this issued resolved

2 years ago

Reply from Landmark Home Warranty

Dear Kyost29499, Thank you so much for the 5 star review regarding your customer service experiences with Landmark Home Warranty! It is our sincerest intent to provide swift yet precise service that exceeds your expectations, and we are overjoyed to hear that this has been your experience. Thank you again! We truly value your business and look forward to serving you in the future. Landmark Home Warranty

Feb. 15th, 2023

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Ashley Winkelmann Waco, TX

I have issues with Landmark as a whole but Angela J helped resolve the issue and now I am pleased thanks to her

3 years ago

Reply from Landmark Home Warranty

Dear Ms. Winkelmann, Thank you for taking the time to write a review regarding your customer service experiences with Landmark Home Warranty and being so receptive to our conversations. Our top priority is customer satisfaction and providing best-in-class service to our valued members, and we sincerely appreciate the opportunity to assist with all your home warranty and home services needs. We agree! Angela is very helpful, and your kind words really made her day. On behalf of the entire Landmark team, thank you again! We truly value your loyal business of 7 years, and we look forward to serving you in the future. Landmark Home Warranty

Aug. 31st, 2022

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Lubna Vasif North Richland Hills, TX

It’s been very nice. All the services have been satisfactory.

3 years ago

Reply from Landmark Home Warranty

Dear Ms. Vasif, Thank you so much for the 5 star review and providing such positive remarks regarding your excellent customer service experiences with Landmark Home Warranty! Customer satisfaction is our number one priority, and we sincerely appreciate your interest in all the wonderful services Landmark has to offer. Thank you again for the opportunity! We truly value your business and look forward to serving you in the future. Landmark Home Warranty

Aug. 3rd, 2022

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Dee Mukes Richmond, TX

Great to have a home warranty, but hire qualifying companies to service customers.

3 years ago

Reply from Landmark Home Warranty

Dear Ms. Mukes, Thank you for taking the time to write a review regarding your customer service experiences with Landmark Home Warranty and being so receptive to our conversations. Our top priority is customer satisfaction while offering comprehensive coverage, quality repairs, and dependable contractors, and we sincerely appreciate the opportunity to provide additional assistance to ensure a positive resolution. We truly value your business and thank you again for allowing Landmark the opportunity to serve you. Landmark Home Warranty

Jul. 6th, 2022

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Bob Cunningham Cleveland, TX

CSRs tend to be helpful like Cynthia F however follow up by contractors is a completely different experience.

3 years ago

Reply from Landmark Home Warranty

Dear Mr. Cunningham, Thank you for taking the time to write a review and provide important feedback regarding your customer service experiences with Landmark Home Warranty. Customer satisfaction is our top priority and we sincerely apologize for the frustration. Please be assured we are closely monitoring your active service request to ensure completion. We agree! Cynthia is very helpful, and she enjoyed speaking with you and loved the positive recognition. Thank you again for your consideration and allowing Landmark the opportunity to assist you. Landmark Home Warranty

Jun. 3rd, 2022

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Robert and Wendy Mabey Los Angeles, CA

Cynthia F was helpful to renew my contract. Had issues with the website.

3 years ago

Reply from Landmark Home Warranty

Dear Mr. and Ms. Mabey, Thank you so much for the 5 stars and providing such positive testimony regarding your customer service experiences with Landmark Home Warranty and Cynthia! Our utmost priority is to provide a level of service that exceeds your expectations, and it is always our distinct pleasure to assist you with all your home warranty and home services needs. We agree! Cynthia is very helpful, and she enjoyed speaking with you and loved the positive recognition. On behalf the entire Landmark team, thank you again! We truly value your business and look forward to serving you in the future. Landmark Home Warranty

May. 31st, 2022

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Justin Carbone New Braunfels, TX

Had the privilege of re-signing up with Scott P. Extremely helpful

3 years ago

Reply from Landmark Home Warranty

Dear Mr. Carbone, Thank you so much for providing Landmark Home Warranty with a 5 star review regarding your customer service experience with Scott! We are so happy that you found ease renewing your warranty plan and we always appreciate the opportunity to assist you with all your home warranty and home services needs. We agree, Scott is extremely helpful and your kind words really made his day! On behalf of the entire Landmark team, thank you again! We truly value your continued business and look forward to serving you in the future. Landmark Home Warranty

May. 25th, 2022

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VS Dickinson, TX

I joined today talking to Keanna C. She was thorough, friendly and helpful.

3 years ago

Reply from Landmark Home Warranty

Dear VS, On behalf of the entire team, thank you so much for the 5 stars and providing such positive remarks regarding your excellent customer service experiences with Landmark Home Warranty and Keanna! We are so happy that you found ease creating your warranty plan and we are pleased with the opportunity to assist you with all your home warranty and home services needs. We agree! Keanna is very helpful and your kind words really made her day. Thank you again for choosing Landmark! We truly value your business and look forward to serving you in the future. Landmark Home Warranty

Apr. 28th, 2022

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Tisha K West Portland, OR

Cynthia was amazingly helpful, and very quick to address all of my needs.

3 years ago

Reply from Landmark Home Warranty

Dear Ms. West, Thank you so much for the 5 stars and providing such amazing feedback regarding your customer service experiences with Landmark Home Warranty and Cynthia! Your satisfaction is our number one priority, and it is always our most distinct pleasure to assist you with all your home warranty and home services needs. We agree! Cynthia is very helpful, and she enjoyed speaking with you and loved the positive recognition. On behalf of the entire Landmark team, thank you again! We truly value your loyal business and look forward to serving you in the future. Landmark Home Warranty

Mar. 2nd, 2022

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Nicole Nelson St. George, UT

Love working with this company. Cynthia F helped me today she’s was awesome

3 years ago

Reply from Landmark Home Warranty

Dear Ms. Nelson, Thank you so much for the 5 star review and providing such positive remarks regarding your customer service experiences with Landmark Home Warranty and Cynthia! We are so happy that you found ease in renewing your warranty plan and we are overjoyed with the opportunity to assist with all your home warranty and home services needs. Please know Cynthia loved the positive feedback, and she enjoyed providing you with her personal assistance. Thank you again for the opportunity! We truly value your continued business and look forward to serving you in the future. Landmark Home Warranty

Jan. 13th, 2022

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Ramon Nazarian Carrollton, TX

Everyone is great to work with and able to solve the problem very well

3 years ago

Reply from Landmark Home Warranty

Dear Mr. Nazarian, Thank you so much for the 5 stars regarding your customer service experiences with Landmark Home Warranty! Our top priority is your satisfaction, from the first call for service to the completed repair, and we always appreciate the opportunity to help. On behalf the entire Landmark team, thank you again! We truly value your business and look forward to serving you in the future. Landmark Home Warranty

Jan. 4th, 2022

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BarbaraAnn Stevens Honolulu, HI

Tricia D D is truly remarkable. She provide top notch Customer Service.

3 years ago

Reply from Landmark Home Warranty

Dear Ms. Stevens, Thank you so much for the 5 star review and providing such positive remarks regarding your customer service experiences with Landmark Home Warranty and Tricia! Customer satisfaction is at the forefront of our priorities, and it is always our most distinct pleasure to assist you with all your home warranty and home services needs. We absolutely love the positive feedback and always appreciate the opportunity to help. We agree! Tricia is exceptional in performing her duties, and your rave review really made her day. Thank you again for choosing Landmark! We truly value your loyal business of 7 years and look forward to serving you in the future. Landmark Home Warranty

Dec. 21st, 2021

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Tyler Whiteley Boise, ID

Paul is awesome and always knows the answers to my questions!

3 years ago

Reply from Landmark Home Warranty

Dear Mr. Whiteley, Thank you so much for the 5 star review and providing such positive remarks regarding your customer service experiences with Landmark Home Warranty and Paul! Answering your questions and ensuring seamless interactions with friendly professionals is our constant pursuit, and we love to hear about your experience. We agree! Please know Paul loved the positive feedback, and he enjoyed providing you with his personal assistance.
Thank you again for choosing Landmark! We truly value your business and look forward to serving you in the future. Landmark Home Warranty

Dec. 10th, 2021

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Juan Corpus Christi, TX

Lori Ei did a great job explaining and meeting our needs for our home warranty.

4 years ago

Reply from Landmark Home Warranty

Dear Juan, Thank you so much for the 5 star review regarding your customer service experiences with Landmark Home Warranty and Lori! Customer satisfaction is at the forefront of our priorities, and it is always our most distinct pleasure to assist you with all your home warranty and home service needs. We absolutely love the positive feedback and always appreciate the opportunity to help. Please know Lori loved the positive feedback, and she enjoyed providing you with her personal assistance. Thank you again! We truly value your business and look forward to serving you in the future. Landmark Home Warranty

Oct. 11th, 2021

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Ailyn Regala West Jordan, UT

Thank you so much Chris for always helping us! We appreciate it.

4 years ago Edited September 13, 2022

Reply from Landmark Home Warranty

Dear Ms. Regala, Thank you so much for the 5 star review and providing such amazing remarks regarding your customer service experiences with Landmark Home Warranty and Christopher! Customer satisfaction is our top priority, and we are pleased to assist you with all your home warranty and home services needs. We agree! Christopher is very helpful, and your positive feedback and kind words really made his day. Thank you for again for choosing Landmark! We truly value your loyal business and look forward to serving you in the future. Landmark Home Warranty

Oct. 7th, 2021

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Brandy Boise, ID

Easiest phone call ever to renew and got an extra $65 off my renewal!

4 years ago

Reply from Landmark Home Warranty

Dear Brandy, Thank you so much for the 5 star review and providing such positive remarks regarding your excellent customer service experiences with Landmark Home Warranty! Customer satisfaction is at the forefront of our priorities, and it is always our most distinct pleasure to assist you with all your home warranty and home services needs. We absolutely love the positive feedback and always appreciate the opportunity to help. On behalf of the entire Landmark team, thank you again! We truly value your business and look forward to serving you in the future. Landmark Home Warranty

Jul. 8th, 2021

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Grady M Rodney Albuquerque, NM

Alexander J. handled my business quickly and professionally.

4 years ago

Reply from Landmark Home Warranty

Dear Mr. Rodney, Thank you so much for the 5 star review regarding your customer service experiences with Landmark Home Warranty and Alexander! Our top priority is your satisfaction and to ensure the process is hassle free, and it makes us extremely happy to know how well this has worked for you. Please know Alexander loved the positive feedback, and he enjoyed providing you with his personal assistance. On behalf of the entire team, thank you again for choosing Landmark! We truly value your continued business and look forward to serving you in the future. Landmark Home Warranty

May. 27th, 2021

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Starr White Kingman, AZ

Fred made thing simple and was a great help! Thank you Fred!

4 years ago

Reply from Landmark Home Warranty

Dear Ms. White, Thank you so much for the 5 star review and providing such positive comments regarding your customer service experiences with Landmark Home Warranty and Fred! Your satisfaction is our number one priority, and we love the positive feedback and always appreciate the opportunity to help. We agree! Fred goes above and beyond, and truly embodies the caliber of service Landmark strives to provide. On behalf of the entire team, thank you again for entrusting Landmark with all your home warranty and home services needs! We truly value your business and look forward to serving you in the future. Landmark Home Warranty

Apr. 15th, 2021

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Byron Mejia Los Angeles, CA

Fred F. was very helpful! He answered all of my questions with no hesitation.

4 years ago

Reply from Landmark Home Warranty

Dear Mr. Mejia, Thank you so much for the 5 star review regarding your customer service experiences with Landmark Home Warranty and Fred! Customer satisfaction is our number one priority, and we sincerely appreciate your interest in all the wonderful services Landmark has to offer. We agree! Fred is very helpful, and your positive feedback and kind words really made his day. On behalf of the entire team, thank you for choosing Landmark! We truly value your continued business and look forward to serving you in the future. Landmark Home Warranty

Mar. 18th, 2021

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Bryce Beck Houston, TX

Fred F. was great with helping set up my renewal account, thanks Fred.

4 years ago

Reply from Landmark Home Warranty

Dear Mr. Beck , Thank you so much for 5 star review and providing such positive remarks regarding your customer service experiences with Landmark Home Warranty and Fred! Our top priority is your satisfaction and to provide the most comprehensive coverage in the industry, and we love the positive feedback. Please know Fred enjoyed speaking with you and offering his personal assistance. Thank you again for choosing Landmark for all your home warranty and home service needs! We truly value your continued loyalty and look forward to serving you in the future. Landmark Home Warranty

Mar. 8th, 2021

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Floyd Barron ,

Easy & Efficient first year renewal. Fred F. was an excellent renewal agent

4 years ago

Reply from Landmark Home Warranty

Dear Mr. Barron, Thank you so much for providing Landmark Home Warranty with a 5 star review and such positive remarks regarding your customer service experiences with Fred! Our number one priority is your satisfaction with all your home warranty and home services needs, and we love the positive feedback and always appreciate the opportunity to help. Please know we have also shared your review with Fred, and he really appreciated the recognition and opportunity to help. On behalf of the entire team, thank you again for choosing Landmark! We truly value your continued business and look forward to serving you in the future. Landmark Home Warranty

Mar. 8th, 2021

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jamila harris Garland, TX

Paul C. was very helpful with getting my transaction completed. He was friendly and professional.

4 years ago

Reply from Landmark Home Warranty

Dear Ms. Harris, On behalf of the entire team, thank you so much for providing Landmark Home Warranty with a 4 star review and such positive testimony regarding your customer service experiences with Paul! We strive to provide the most comprehensive coverage in the industry and best-in-class service and we are ecstatic that you have chosen Landmark as your home warranty provider. We agree! Paul is incredibly friendly and professional, and truly embodies the caliber of service Landmark strives to provide. Thank you again for entrusting Landmark! We appreciate your business and look forward to serving you again. Landmark Home Warranty

Mar. 4th, 2021

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Mike Grande South Jordan, UT

Alex did an great job helping us renew our Home Warranty It was quick and fast

4 years ago

Reply from Landmark Home Warranty

Dear Mr. Grande, Thank you for the 5 star review regarding your customer service experience with Landmark Home Warranty and Alex! It is always our most distinct pleasure to provide you with service that exceeds your expectations, and we are ecstatic that this has been your experience. Please know we have shared your comments with Alex, and he truly appreciated the opportunity to offer his personal assistance and was humbled by your wonderful feedback. Thank you again for choosing Landmark! We truly valve your business and look forward to serving you in the future. Landmark Home Warranty

Feb. 18th, 2021

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Rachel Knox Carlisle, WA

Great customer service. Thanks for your quick and helpful support today Fred F!

4 years ago

Reply from Landmark Home Warranty

Dear Ms. Knox, On behalf of the entire team, thank you so much for providing Landmark Home Warranty with a 5 star review regarding your great customer service experience with Fred! Our number one priority is your satisfaction with all your home warranty and home services needs, and we love the positive feedback and always appreciate the opportunity to help. Please know Fred is also very thankful for the positive review. Thank you again for choosing Landmark! We truly value your loyal business and look forward to serving you again in the future. Landmark Home Warranty

Jan. 9th, 2021

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Skip Straus Livingston, TX

Fred F did a great job and helped us get signed up with Landmark.

4 years ago

Reply from Landmark Home Warranty

Dear Mr. Straus, Thank you so much for the 5 star review and providing such thoughtful feedback regarding your great customer service experience with Landmark Home Warranty and Fred! Your satisfaction is our number one priority, and it is always our most distinct pleasure to assist you with all your home warranty and home services needs. Please know Fred enjoyed speaking with you and providing his personalized assistance, and your kind review made his day. On behalf of the entire team, thank you again for choosing Landmark! We truly value your business and look forward to serving you in the future. Landmark Home Warranty

Dec. 27th, 2020

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T$ Austin, TX

Ethan F is a whiz! Thank you for your very quick and expert help!

5 years ago

Reply from Landmark Home Warranty

Dear T$, Thank you so much for the 5 star review and remarks regarding your service experience with Landmark Home Warranty and Ethan! We continuously strive to provide top of the line service performed by friendly professionals and we are excited to hear this was your experience and grateful for the wonderful feedback. Please know we have also shared your review with Ethan and he was humbled by your commendation and appreciated the opportunity to offer his personal assistance to you. On behalf of the entire team, thank you again! We truly value your business and look forward to serving you again. Landmark Home Warranty

Dec. 9th, 2020

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Tom & Bonnie Crook Blythe, CA

Fred was very helpful and kind and knowledgeable about my questions

5 years ago

Reply from Landmark Home Warranty

Dear Mr. and Ms. Crook, Thank you so much for the 5 star review and providing such thoughtful feedback regarding your customer service experience with Landmark Home Warranty and Fred! Our top priority is to provide a level of service that exceeds your expectations and we love hearing about your experience. Please know we have also shared your review with Fred, and he enjoyed speaking with you and providing his personal assistance. On behalf of the entire Landmark team, thank you again! We truly value your continued business and look forward to serving you again. Landmark Home Warranty

Dec. 18th, 2020

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A Payette, ID

Erin was very polite and helped me tremendously. Very please with the quick response

5 years ago

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Jon Tucson, AZ

Landmark is wonderful. However, should select better (more professional) companies to work with.

5 years ago

Reply from Landmark Home Warranty

Dear Jon,

Thank you for the time you have taken to share your feedback. We have contractor relations representatives out in the field every day to build relationships with our contractors to ensure we can provide remarkable service for our homeowners together.

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Dec. 23rd, 2019

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Ron Smith McKinney, TX

Excellent representatives who are caring, diligent and responsive

6 years ago

Reply from Landmark Home Warranty

Dear Ron,

Thank you for taking the time to share your feedback. We appreciate it and are happy to hear that you feel this way! We are here to provide you with a peace of mind for your home. Please do not hesitate to reach out to us for any of your home warranty needs!

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Jul. 25th, 2019

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Tim Colleyville, TX

Terrible company. I paid for a year of service. 3 different issues and all 3 have been denied. They are a terrible company, do not waste your money. Horrible company.

6 years ago

Reply from Landmark Home Warranty

Dear Tim,

Your feedback is taken very seriously as it plays a vital role in our quality assurance and it provides great insights on how we can improve to better serve our homeowners, and we appreciate the time you have taken to share it. I am sorry to hear that you feel this way. I would like the opportunity to review your concerns in more detail to better address them. Please reach out to me directly at .

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Jun. 13th, 2019

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Juliana Jewell Sierra Vista, AZ

Professional, knowledgeable, literate. Seems to be a good company.

6 years ago

Reply from Landmark Home Warranty

Dear Juliana,

Thank you for taking the time to share your feedback. We appreciate it and are happy to hear that you feel this way! We are here to provide you with a peace of mind for your home. Please do not hesitate to reach out to us for any of your home warranty needs!

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Apr. 11th, 2019

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