Landmark Home Warranty: Read 4,615 User Reviews From Real Homeowners

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Lynne Johnson Prescott, AZ

Often reps can only reply with scripted responses

3 years ago

Reply from Landmark Home Warranty

Dear Ms. Johnson, Thank you so much for the review regarding your customer service experiences with Landmark Home Warranty! Our top priority is customer satisfaction and it always our most distinct pleasure to assist you with all your home warranty and home services needs. Thank you again for choosing Landmark! We truly value your continued business and look forward to serving you in the future. Landmark Home Warranty.

Mar. 25th, 2021

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CAD Friendswood, TX

The customer service response is often far less than desirable.

3 years ago

Reply from Landmark Home Warranty

Dear CAD, We would love to offer our personal assistance in the matter. However, we cannot find a Landmark service plan under the name provided. May we please ask you to forward the contract number or property address to customerrelations@landmarkhw.com? Thank you for your consideration. Landmark Home Warranty

Mar. 10th, 2021

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Jim Spanish Fork, UT

Customer service is awful. Call up and see how long you are on hold.

3 years ago

Reply from Landmark Home Warranty

Dear Jim, Thank you for bringing this information to our attention and allowing Landmark the opportunity to review your situation firsthand. Your feedback is extremely important, and we sincerely regret the frustration. Please know it is our constant endeavor to ensure your calls to Landmark are answered as quickly as possible, and we appreciate your patience in holding during times of larger than normal call volume. Thank you again for your continued patience and consideration and allowing Landmark the opportunity to serve you. Landmark Home Warranty

Feb. 5th, 2021

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Tom

Slow response. Charged a $60 service fee. Still no satisfaction in 3 months.

4 years ago

Reply from Landmark Home Warranty

Dear Tom, Landmark is actively searching for your information to review the situation firsthand. However, we cannot locate a Landmark service plan under the name provided. May we please ask you to forward the contract information to customerrelations@landmarkhw.com? Thank you for your consideration. Landmark Home Warranty

Nov. 18th, 2020

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C. Kuntz

it's been over a week and no one has started repairing my house.

4 years ago

Reply from Landmark Home Warranty

Dear Ms. Kuntz, Thank you so much for bringing your situation to our attention, and please accept our sincerest apologies for the frustration you experienced due to our missed opportunities to communicate important updates regarding the service request for the kitchen refrigerator. Please know we have confirmed with the service contractor that the water valve requires replacement. In addition, replacement of the filter housing is necessary to restore the refrigerator to proper working order; however, this part is excluded from coverage under the warranty agreement. We appreciate your swift response approving out of pocket costs to replace the filter housing and we have processed a purchase order request for the valve. Please be assured we are monitoring your request closely to ensure timely repairs are made and positive resolution is achieved on your behalf. Thank you again for your understanding with respect to coverage and consideration throughout this process. Landmark Home Warranty

Nov. 19th, 2020

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Doug Drolett

Horrible selection of contractors. I have had 2 that still have not fixed my issue.

4 years ago

Reply from Landmark Home Warranty

Dear Mr. Drolett, Thank you for bringing this information to our attention and allowing Landmark the opportunity to review your situation firsthand. Our top priority is customer satisfaction and we sincerely apologize for your frustration regarding the service request for the freestanding icemaker. Please know we are working closely with the service contractor to verify the malfunction and next steps and we appreciate your patience and consideration throughout this process. Thank you again for allowing Landmark the opportunity to serve you. Landmark Home Warranty

Nov. 6th, 2020

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Sylvie

Seems like they look for reasons not to help.

4 years ago

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Tracy Phillips Parma, ID

Horrible service response over an hour every time you call do not receive a call back

4 years ago

Reply from Landmark Home Warranty

Dear Ms. Philips, Thank you for bringing this information to our attention and allowing Landmark the opportunity to review your situation firsthand. Your feedback is extremely important, and we sincerely regret the delay in communication and frustration you experienced regarding your service request for the faucet and dryer. It is our constant endeavor to ensure your calls to Landmark are answered as quickly as possible, and we appreciate your patience in holding during times of larger than normal call volume. Please know the service contractor has advised that the control board for the dryer requires replacement and the part is expected to arrive on September 21. In addition, Landmark has requested pricing toward replacement of the tub spout. We actively working both requests and will ensure that positive resolution is achieved on your behalf. Thank you again for your consideration. Landmark Home Warranty

Sep. 18th, 2020

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Josh Roseburg, OR

Great customer service. Great on time service and call backs for bad work seem good.

4 years ago

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Dean S. Aldous

I had a problem with my oven and it took about a week and it was fixed.

4 years ago

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EB

It takes a long time for repairs and the contractors that they send out are awful.

4 years ago

Reply from Landmark Home Warranty

Dear EB,

I am sorry to hear that you feel this way. I would like the opportunity to review your service request in more detail to better address your concerns. Your feedback is taken very seriously. It provides great insights on how we can improve as a company to better serve our homeowners. Please reach out to me directly at .

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Feb. 11th, 2020

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Cathy White Safford, AZ

Lack of contractors and have subpar contractors on contract

5 years ago

Reply from Landmark Home Warranty

Dear Cathy,

I am sorry to hear that you feel this way. Our contractor relations representatives are out in the field every day to build relationships with contractors. We are working to build our in-network list of contractors so that we can better serve our homeowners.

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Dec. 31st, 2019

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OC Eke Yuma, AZ

Not very helpful and they seem more concerned about saving money plus their contractors are sub-par

5 years ago

Reply from Landmark Home Warranty

Dear OC Eke,

Your feedback is taken very seriously as it plays a vital role in our quality assurance and it provides great insights on how we can improve to better serve our homeowners, and we appreciate the time you have taken to share it. I am sorry to hear about your experience with your plumbing system. I would like the opportunity to review your concerns in more detail to better address them. Please reach out to me directly at .

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Dec. 31st, 2019

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John B.

Takes forever to talk to real person. (45min) Vendors are unreliable for the most part.

5 years ago

Reply from Landmark Home Warranty

Dear John,

Your feedback is taken very seriously as it plays a vital role in our quality assurance and it provides great insights on how we can improve to better serve our homeowners, and we appreciate the time you have taken to share it. I am sorry to hear that you feel this way. I would like the opportunity to review your concerns in more detail to better address them. Please reach out to me directly at .

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Oct. 22nd, 2019

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Ladykincade

To many clauses on things they say they will fix but don't fix due to the exclusion

5 years ago

Reply from Landmark Home Warranty

Dear Ladykincade,

Your feedback is taken very seriously as it plays a vital role in our quality assurance and it provides great insights on how we can improve to better serve our homeowners, and we appreciate the time you have taken to share it. I am sorry to hear that you feel this way. I would like the opportunity to review your concerns in more detail to better address them. Please reach out to me directly at .

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Oct. 8th, 2019

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Lindsay

I can never be sure they will cover something that breaks.

5 years ago

Reply from Landmark Home Warranty

Dear Lindsay,

I would be happy to answer any questions you may have regarding your warranty. You can reach me directly at .

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Sep. 17th, 2019

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jan Eagle, ID

some things that should be covered are not

5 years ago

Reply from Landmark Home Warranty

Dear Jan,

Your feedback is taken very seriously as it plays a vital role in our quality assurance and it provides great insights on how we can improve to better serve our homeowners, and we appreciate the time you have taken to share it. I am sorry to hear that you feel this way. I would like the opportunity to review your concerns in more detail to better address them. Please reach out to me directly at .

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Jul. 19th, 2019

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Lonestargirl

Does not listen to client concerns about issues regarding home warranty

5 years ago

Reply from Landmark Home Warranty

Dear Homeowner,

Your feedback is taken very seriously as it plays a vital role in our quality assurance and it provides great insights on how we can improve to better serve our homeowners, and we appreciate the time you have taken to share it. I am sorry to hear that you feel this way. I would like the opportunity to review your concerns in more detail to better address them. Please reach out to me directly at .

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Jun. 27th, 2019

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Jessica

The contractors I''ve gotten are always late

5 years ago

Reply from Landmark Home Warranty

Dear Jessica,

I am sorry to hear about the services you have been provided. Your feedback is taken very seriously as it plays a vital role in our quality assurance and it provides great insights on how we can improve to better serve our homeowners, and we appreciate the time you have taken to share it. I have forwarded your feedback to the appropriate departments to implement the necessary training to better our services. If you have any further questions, please do not hesitate to reach out.

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Jun. 27th, 2019

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jessica San Antonio, TX

poor service contractors, bad service experience

5 years ago

Reply from Landmark Home Warranty

Dear Jessica,

Your feedback is taken very seriously as it plays a vital role in our quality assurance and it provides great insights on how we can improve to better serve our homeowners, and we appreciate the time you have taken to share it. I am sorry to hear that you feel this way. I would like the opportunity to review your concerns in more detail to better address them. Please reach out to me directly at .

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Jun. 20th, 2019

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Heather

Makes no sense they dont cover all our garages

5 years ago

Reply from Landmark Home Warranty

Dear Heather,

Your feedback is taken very seriously as it plays a vital role in our quality assurance and it provides great insights on how we can improve to better serve our homeowners, and we appreciate the time you have taken to share it. I am sorry to hear that you feel this way. I would like the opportunity to review your concerns in more detail to better address them. Please reach out to me directly at .

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Jun. 13th, 2019

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C. Madson

We are presently having a very sub-par experience with Landmark's service

5 years ago

Reply from Landmark Home Warranty

Dear C. Madson,

I am sorry to hear that you feel this way. I would like to look into your service request and address your concerns more appropriately. Please reach out to me directly at with your property address.

I look forward to hearing from you.

Sincerely,

Tiffany Nguyen
Customer Relations Manager

May. 30th, 2019

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El dobliu

They deny claims and never accept to pay for recommended services

5 years ago

Reply from Landmark Home Warranty

Dear El Dobliu,

Your feedback is taken very seriously as it plays a vital role in our quality assurance and it provides great insights on how we can improve to better serve our homeowners, and we appreciate the time you have taken to share it. I am sorry to hear about your experience. I would like the opportunity to review your concerns in more detail to better address them. Please reach out to me directly at .

Sincerely,

Tiffany Nguyen
Customer Relations Manager

May. 30th, 2019

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Stephen Richardson Idaho Falls, ID

Customer service has no problem lying to customer. Products they provide are damaged.

5 years ago

Reply from Landmark Home Warranty

Dear Stephen,

Your feedback is taken very seriously as it plays a vital role in our quality assurance and it provides great insights on how we can improve to better serve our homeowners, and we appreciate the time you have taken to share it. I am sorry to hear that you feel this way. I would like the opportunity to review your concerns in more detail to better address them. Please reach out to me directly at .

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Apr. 30th, 2019

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Robert Grindstaff

The waiting period for repair/replacement was very long.

5 years ago

Reply from Landmark Home Warranty

Dear Robert,

Your feedback is taken very seriously as it plays a vital role in our quality assurance and it provides great insights on how we can improve to better serve our homeowners, and we appreciate the time you have taken to share it. I am sorry to hear about your experience. I would like the opportunity to review your concerns in more detail to better address them. Please reach out to me directly at .

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Apr. 23rd, 2019

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Ben

Their goal is deny claims. They start from No and make you figure out how to make it a yes.

5 years ago

Reply from Landmark Home Warranty

Dear Ben,

Your feedback is taken very seriously as it plays a vital role in our quality assurance and it provides great insights on how we can improve to better serve our homeowners, and we appreciate the time you have taken to share it. I am sorry to hear that you feel this way. I would like the opportunity to review your concerns in more detail to better address them. Please reach out to me directly at .

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Apr. 23rd, 2019

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Anonymous

Poor quality of contractors, too few of them so that they take very long to get work done.

5 years ago

Reply from Landmark Home Warranty

Dear Homeowner,

Your feedback is taken very seriously as it plays a vital role in our quality assurance and it provides great insights on how we can improve to better serve our homeowners, and we appreciate the time you have taken to share it. I am sorry to hear that you feel this way. I would like the opportunity to review your concerns in more detail to better address them. Please reach out to me directly at .

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Apr. 10th, 2019

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Jecan

Will not advocate for the client to the contractor they choose to use.

5 years ago

Reply from Landmark Home Warranty

Dear Jecan,

Thank you for taking the time to share your feedback. The warranty would like the opportunity to provide you with an in-network contractor to diagnose your covered system. Unfortunately, the warranty will not reimburse for any work that has been done outside of the warranty without prior approval.

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Apr. 10th, 2019

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Jethro Bodine

seems like they use second-level service providers

5 years ago

Reply from Landmark Home Warranty

Dear Jethro,

Thank you for taking the time to share your feedback. We would be happy to hear more details on your feedback on what we can do to provide you with 5-star services as it provides great insights on how we can improve to better serve our homeowners. Please feel free to reach out to me directly at .

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Mar. 20th, 2019

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Ernest Gonzales

Haven't heard back from landmark on my issue

6 years ago

Reply from Landmark Home Warranty

Dear Ernest,

I am sorry to hear that you have not been followed up with on your service request. Your feedback is taken very seriously as it plays a vital role in our quality assurance and it provides great insights on how we can improve to better serve our homeowners, and we appreciate the time you have taken to share it. I would like the opportunity to discuss your concerns in more detail to better address them. Please reach out to me directly at with your property address.

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Dec. 31st, 2018

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Lupi Hall Mesa, AZ

The vendors they choose are not professional

6 years ago

Reply from Landmark Home Warranty

Dear Lupi,

Your feedback is taken very seriously as it plays a vital role in our quality assurance and it provides great insights on how we can improve to better serve our homeowners, and we appreciate the time you have taken to share it. I am sorry to hear that you feel this way. I would like the opportunity to review your concerns in more detail to better address them. Please reach out to me directly at .

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Oct. 4th, 2018

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Bill Owen

almost nothing is covered.. always exceptions. They still keep the $70 call fee

6 years ago

Reply from Landmark Home Warranty

Dear Bill,

Thank you for taking the time to share your feedback. We have an overall approval rate of 97% in covered claims. The service call fee is a fee paid to the contractor to visit your home and diagnose your unit. We are here to provide you with a peace of mind and would be happy to answer any questions you may have on coverage. Please do not hesitate to reach out!

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Aug. 16th, 2018

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Derrick Smith

Awful operators, poor follow up.terrible communication. The worst service I've ever experienced.

6 years ago

Reply from Landmark Home Warranty

Dear Derrick,

Your feedback is taken very seriously as it plays a vital role in our quality assurance and it provides great insights on how we can improve to better serve our homeowners, and we appreciate the time you have taken to share it. I am sorry to hear that you feel this way. I would like the opportunity to discuss your concerns in more detail to better address them. Please reach out to me directly at .

I look forward to hearing from you.

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Aug. 16th, 2018

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Jacobs

Slow getting repair people in for our problem

6 years ago

Reply from Landmark Home Warranty

Dear Jacobs,

Your feedback is taken very seriously as it plays a vital role in our quality assurance and it provides great insights on how we can improve to better serve our homeowners, and we appreciate the time you have taken to share it. I am sorry to hear that you feel this way. I would like the opportunity to review your concerns in more detail to better address your concerns. Please reach out to me directly at .

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Aug. 16th, 2018

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Joe

Worst company I have ever dealt with. Horrible customer service. Horrible contractors.

6 years ago

Reply from Landmark Home Warranty

Dear Joe,

Your feedback is taken very seriously as it plays a vital role in our quality assurance and it provides great insights on how we can improve to better serve our homeowners, and we appreciate the time you have taken to share it. I am sorry to hear that you feel this way. I would like the opportunity to discuss your concerns in more detail to better address them. Please reach out to me directly at .

I look forward to hearing from you.

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Aug. 16th, 2018

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Prefer not to disclose

They will try to find any possible loophole to avoid paying claims.

6 years ago

Reply from Landmark Home Warranty

Dear Homeowner,

Thank you for taking the time to rate and review us. We have an overall approval rate of 97% in covered claims. We are here to provide you with a peace of mind and would be happy to answer any questions you may have on coverage. Please do not hesitate to reach out to me directly at .

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Aug. 16th, 2018

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Verified Customer

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Richard Moss

They are not the easiest company I have worked with.

6 years ago

Reply from Landmark Home Warranty

Dear Richard,

Your feedback is taken very seriously as it plays a vital role in our quality assurance and it provides great insights on how we can improve to better serve our homeowners, and we appreciate the time you have taken to share it. I am sorry to hear that you feel this way. I would like the opportunity to review your service request in more detail to better address your concerns. Please reach out to me directly at .

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Aug. 16th, 2018

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Verified Customer

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William McNamara

Poor custom service representatives and less than adequate contractors

6 years ago

Reply from Landmark Home Warranty

Dear William,

Your feedback is taken very seriously as it plays a vital role in our quality assurance and it provides great insights on how we can improve to better serve our homeowners, and we appreciate the time you have taken to share it. I am sorry to hear that you feel this way. I would like the opportunity to discuss your concerns in more detail to better address them. Please reach out to me directly at .

I look forward to hearing from you.

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Aug. 16th, 2018

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Scott

Took 1.5 weeks for a basic air conditioner Freon charge.

6 years ago

Reply from Landmark Home Warranty

Dear Scott,

I am sorry to hear the length of time it took for you to receive repairs. It is coming the summer months and our HVAC contractors are doing all that they can to service our homeowners in a timely manner. If there ever is a concern with scheduling, you can reach out to Landmark to see what we can do to assist you.

Please do not hesitate to reach out to me directly at for any further questions you may have.

Sincerely,

Tiffany Nguyen
Customer Relations Manager

May. 22nd, 2018

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Verified Customer

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Lashada Spencer

They don't inform you about the things that you should know so that your claim isn't denied.

6 years ago

Reply from Landmark Home Warranty

Dear Lashada,

Thank you for taking the time to rate and review us. I am sorry to hear you have not been properly educated on the warranty. I would happy to answer any coverage details you have questions on. Please feel free to reach out to me directly at .

Sincerely,

Tiffany Nguyen
Customer Relations Manager

May. 15th, 2018

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Verified Customer

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Jacob Kiesel

Not very well organized, internal communication is poor.

6 years ago

Reply from Landmark Home Warranty

Dear Jacob,

Thank you for taking the time to rate and review us. I am sorry to hear you feel this way. We value your feedback and would like to hear more of your thoughts on how we can improve our services. You can reach me directly at .

Sincerely,

Tiffany Nguyen
Customer Relations Manager

May. 15th, 2018

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Verified Customer

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Jacob and MarisolCurtis

Haven’t heard back from rep since I put in my service request more than a week ago

6 years ago

Reply from Landmark Home Warranty

Hello Jacob and Marisol,

I am sorry to hear you have not been followed up with by us. I was able to pull up your service request and can see that we are currently reviewing the diagnosis to determine the next steps. As soon as we know how to move forward, a representative will reach out to you to inform you of the solution.

In the meantime, I would be more than happy to assist you in any of your comments, concerns, and questions. You can reach me directly at .

Respectfully,

Tiffany Nguyen
Customer Relations Manager

Mar. 8th, 2018

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Verified Customer

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ROBERTLEVY

Service ok but too many steps. Coverage limited

6 years ago

Reply from Landmark Home Warranty

Hello Robert,

Thank you for taking the time to rate and review us. Your feedback is greatly appreciated. I would like to ask if you could explain the steps you are referring to. Landmark strives to better our processes for our homeowners and your feedback would be valuable. I'd also like to know if you are looking for any particular part/item to be covered. I would be happy to go over any coverage details with you.

You can reach me at .

I look forward to hearing from you.

Respectfully,

Tiffany Nguyen
Customer Relations Manager

Mar. 8th, 2018

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Mario Gilbert, AZ

Because they don't listen to the concerns I had about the contractor they sent out.

6 years ago

Reply from Landmark Home Warranty

Mario,

Thank you for the time you have taken to leave us your feedback. I am sorry to hear that you feel this way. We are always more than happy to assist you with your concerns. You can reach out to me directly at . I will be happy to listen and address your concerns appropriately.

Respectfully,

Tiffany Nguyen
Customer Relations Manager

Feb. 22nd, 2018

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Verified Customer

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Linda Hill Bellville, TX

Slow getting technician to house; slower still for approval to fix the problem

6 years ago

Reply from Landmark Home Warranty

Linda,

Thank you for providing your feedback. We appreciate the time you have taken to leave it. I am sorry to hear of the delays in your service request. I would be happy to look into the details to better explain the process.

Landmark does what we can to provide a contractor for you in a timely-manner, however, we do not control their schedules. If there ever is an issue with scheduling, you can reach out to us to determine the best route to continue with.

Please reach out to me directly at .

Respectfully,

Tiffany Nguyen
Customer Relations Manager

Feb. 22nd, 2018

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Verified Customer

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Pamela Merrill Saint George, UT

Very unhappy with contractors you send out.

6 years ago

Reply from Landmark Home Warranty

Pamela,
Thank you for the feedback! I am sorry to hear that you have not been pleased with the service provided to you by the recent contractor that was out at your home. I would like to review your feedback and see if there is anything I can assist you with. For me to do this I would need so account information. Please feel free to reach out to me at , I will then be able to go over the resent events in detail with you.
Thank you,

Cheyenne Rapier
Customer Relations Manager

Feb. 13th, 2018

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Verified Customer

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Tim Taylorsville, UT

I have only used them once for a very easy task.

6 years ago

Reply from Landmark Home Warranty

Tim,
Thank you for your honest feedback. We are sorry to see that our services have not received a 5 star rating. We do strive to provide remarkable service to all of our homeowners. If there is something we can do to receive a 5-Star rating, please reach out to me directly.

Thank you
Cheyenne Rapier
Customer Relations Manager

Feb. 12th, 2018

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Scott M Beaverton, OR

They did not take care of a 200 dollar issue after 3 repairs and 2 years of being a customer.

6 years ago

Reply from Landmark Home Warranty

Scott,

I'm sorry to hear of the outcome of your service request. I would like to look into the details of the request to address your concerns.

Please reach out to me directly at . I will be able to appropriately address your issues from there.

Thank you,

Tiffany Nguyen
Customer Relations Manager

Feb. 5th, 2018

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Verified Customer

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Anonymous Green Valley, AZ

Took over 4 months to get refrigerator repaired and 8 phone calls

6 years ago

Reply from Landmark Home Warranty

Anonymous, I'm sorry to hear of your experience. That is not the expected length of time for a service request. I would like to look into your service request in more detail if you are still needing assistance. You can reach me directly at . Thank you for your review! Tiffany Nguyen | Customer Relations Manager

Jan. 25th, 2018

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Verified Customer

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Anonymous Bastrop, TX

Difficulty getting appointments scheduled

6 years ago

Reply from Landmark Home Warranty

Anonymous, you can always reach out to Landmark if you ever have any concerns or difficulty reaching out to a contractor. We will do all that we can to be sure your service request is moving forward as expected. If there are any further concerns you may have, please reach out to me at . Thank you for your review! Tiffany Nguyen | Customer Relations Manager

Jan. 25th, 2018

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