Landmark Home Warranty: Read 4,614 User Reviews From Real Homeowners

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Erika Polley Clearfield, U

Quick to respond to customer concerns

7 years ago

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Erin Earley Houston, TZ

Slow responses to orders. Vendors are sometimes undependable.

7 years ago

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Ralph Degraff Chandler, AZ'

Prompt response, I used internet forms for service.

7 years ago

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Raymond&Rachel Lopez Seguin, TX

They don't return phone calls or give a you and expectation of how long the job will take to

7 years ago

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Andrew/Jessica Rice Dallas, TX

Customer support has been good; very prompt.

7 years ago

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Anonymous Lehi, UT

I would refer them; their representatives were very good.

7 years ago

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Tracy Davis

Niquan W has been extremely helpful and responsive on our claim. We appreciate her help.

1 year ago

Reply from Landmark Home Warranty

Dear Ms. Davis, Thank you so much for the 5 stars regarding your customer service experiences with Landmark Home Warranty! Your satisfaction and maintaining responsiveness when you experience a breakdown is our constant priority, and we appreciate your wonderful remarks. Please know Niquan loved the positive feedback, and she enjoyed providing you with her personal assistance. On behalf of the entire team, thank you again for choosing Landmark! We truly value your business and look forward to serving you in the future. Landmark Home Warranty

Oct. 24th, 2023

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Natalia Zayed Katy, TX

Your customer service is amazing! Melinda G Is so helpful and thorough on all my questions

1 year ago

Reply from Landmark Home Warranty

Dear Ms. Zayed, Thank you so much for the 5 star review regarding your customer service experiences with Landmark Home Warranty and Melinda! It is always our distinct pleasure to provide the most comprehensive coverage in the industry and best-in-class service, and we love the amazing feedback. We agree! Melinda is excellent, and your kind words really made her day. On behalf of the entire team, thank you again for choosing Landmark! We truly value your business and look forward to serving you in the future. Landmark Home Warranty

Apr. 7th, 2023

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John Las Vegas, NV

The contractor they used contacted me quickly. When he came to do the work, it was thorough and efficient.

1 year ago

Reply from Landmark Home Warranty

Dear John, Thank you so much for the 4 star review regarding your customer service experiences with Landmark Home Warranty! Providing prompt and accurate resolution with friendly and knowledgeable service professionals is our utmost priority, and we are happy to hear how pleased you are with the level of service and support you receive. On behalf of the entire team, thank you again for choosing Landmark! We truly value your business, and we look forward to serving you in the future. Landmark Home Warranty

Feb. 13th, 2023

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Donald Tucson, AZ

We got good service and the serviceman was very professional and fixed the fridge quickly.

1 year ago

Reply from Landmark Home Warranty

Dear Donald, Thank you so much for the 5 stars and providing such positive testimony regarding your customer service experiences with Landmark Home Warranty! It is our utmost priority is to provide a level of service that exceeds your expectations, and it is always our distinct pleasure to assist you with all your home warranty and home services needs. On behalf of the entire Landmark team, thank you again! We truly value your business and look forward to serving you in the future. Landmark Home Warranty

Feb. 6th, 2023

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Wesley Herbol Denton, TX

Christopher S Was a great representative for Landmark who answered all my questions.

2 years ago

Reply from Landmark Home Warranty

Dear Mr. Herbol, Thank you so much for the 5 star review regarding your customer service experiences with Landmark Home Warranty and Chris! Your satisfaction is our number one priority, and it is always our most distinct pleasure to assist you and provide peace of mind. Christopher loved the positive feedback, and he enjoyed providing you with his personal assistance. Thank you again for the opportunity! We truly value your loyal business and look forward to serving you in the future. Landmark Home Warranty

Aug. 29th, 2022

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Mike DeSilva Las Vegas, NV

Whenever I have had an issue- I call Landmark and they took care of it promptly and professionally.

2 years ago

Reply from Landmark Home Warranty

Dear Mr. DeSilva, Thank you so much for the 5 star review and providing such positive remarks regarding your customer service experiences with Landmark Home Warranty! Your satisfaction is our number one priority, from the first call for service to the completed repair, and it is always our most distinct pleasure to assist you with all your home warranty and home service needs. Thank you again for the opportunity! We truly value your loyal business and look forward to serving you in the future. Landmark Home Warranty

Jun. 15th, 2022

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Charlotte Wertz Boise, ID

Landmark was every quick at setting a appointment up for repair and I have a every quick response

2 years ago

Reply from Landmark Home Warranty

Dear Ms. Wertz, Thank you so much for the 5 star review and sharing such thoughtful testimony regarding your customer service experiences with Landmark Home Warranty! Your satisfaction is our number one priority, and it makes us extremely happy to hear about your experience. On behalf of the entire team, thank you again for entrusting Landmark with all your home warranty and home services needs! We truly value your continued business and look forward to serving you again. Landmark Home Warranty

Jun. 8th, 2022

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Dave McBride Eugene, OR

Cynthia F was great and answered all my questions and referred me on to the scheduler. Thanks

2 years ago

Reply from Landmark Home Warranty

Dear Mr. McBride, Thank you so much for providing Landmark Home Warranty with a 5 star review regarding your recent customer service experience with Cynthia! Your satisfaction is our number one priority, and it is always our most distinct pleasure to assist you and provide peace of mind. We agree! Cynthia is very knowledgeable, and your positive feedback and kind words really made her day. On behalf of the entire Landmark team, thank you again! We truly value your continued business and look forward to serving you in the future. Landmark Home Warranty

Jun. 1st, 2022

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Anna E Round Rock, TX

Paul C has been very helpful on my inquiry. Pleasing to hear and respectful. He was able to address my concern on time.

2 years ago

Reply from Landmark Home Warranty

Dear Anna E., On behalf of the entire team, thank you so much for the 4 star review and providing such thoughtful remarks regarding your customer service experience with Landmark Home Warranty! Your satisfaction is our utmost priority and we love hearing about your experience, and always appreciate the opportunity to help. Paul loved your positive feedback, and he enjoyed providing you with his personal assistance. Thank you again for choosing Landmark! We truly value your business and look forward to serving you in the future. Landmark Home Warranty

May. 12th, 2022

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M Shafiei Sugar Land, TX

Melinda G did a fantastic job. In my opinion Landmark should pride of having such an employee.

2 years ago

Reply from Landmark Home Warranty

Dear Mr. Shafiei, Thank you so much for the 5 star review regarding your amazing customer service experience with Landmark Home Warranty and Melinda! Your satisfaction is our number one priority, and it makes us extremely happy to hear about your experience. We agree! Melinda provides fantastic customer service, and your kind words really made her day. On behalf of the entire team, thank you again for choosing Landmark! We truly value your business and look forward to serving you in the future. Landmark Home Warranty

Apr. 13th, 2022

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Bob Rose San Jose, CA

Excellent service and the customer service rep Cynthia Freeman is excellent solving all issues!!

2 years ago

Reply from Landmark Home Warranty

Dear Mr. Rose, Thank you so much for the 5 stars and providing such positive feedback regarding your excellent customer service experiences with Landmark Home Warranty and Cynthia! Your satisfaction is our utmost priority, and we always appreciate the opportunity to assist you with all your home warranty and home services need. We agree! Cynthia is exceptional and your kind review really made her day. Thank you again for choosing Landmark! We truly value your business and look forward to serving you in the future. Landmark Home Warranty

Jan. 10th, 2022

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Kristin Whitman Meridian, ID

Sarah M was extremely helpful and went above and beyond to get me the information I needed.

2 years ago

Reply from Landmark Home Warranty

Dear Ms. Whitman, Thank you so much for the 5 stars and providing such positive feedback regarding your customer service experiences with Landmark Home Warranty and Sarah! Your satisfaction is our utmost priority and it is always a distinct pleasure to assist you with all your home warranty and home services needs. We agree! Sarah is extremely helpful, and truly embodies the caliber of service Landmark strives to provide. On behalf of the entire team, thank you again for choosing Landmark! We truly value your loyal business of 5 years and look forward to serving you in the future. Landmark Home Warranty

Jan. 19th, 2022

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Alan Hamlin St. George, UT

Super fast response. Answered all questions professionally. Very friendly demeanor. No pressure.

2 years ago

Reply from Landmark Home Warranty

Dear Mr. Hamlin, Thank you so much for the 5 star review regarding you customer service experiences with Landmark Home Warranty! Answering your questions and ensuring seamless interactions with friendly professionals is our constant pursuit, and we love to hear about your experience. On behalf of the entire Landmark team, thank you again! We truly value your business and look forward to serving you in the future. Landmark Home Warranty

Dec. 10th, 2021

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Richard Payan Twin Falls, ID

Good customer service, Sarah M was very helpful and professional definitely would recommend.

3 years ago

Reply from Landmark Home Warranty

Dear Mr. Payan, Thank you so much for the 5 star review and providing such thoughtful testimony regarding your customer service experiences with Landmark Home Warranty and Sarah! Customer satisfaction is our number one priority, and we sincerely appreciate your interest in all the wonderful services Landmark has to offer. We agree! Sarah is very professional, and your positive feedback and kind words really made her day. We truly value your business and recommendations and look forward to serving you again. Landmark Home Warranty

Sep. 14th, 2021

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ralph nixon Vacaville, CA

A. J. Was a model of efficiency, he took care of me quickly, whjch I appreciate.

3 years ago

Reply from Landmark Home Warranty

Dear Mr. Nixon, Thank you so much for the 5 star review and providing such positive feedback regarding your customer service experiences with Landmark Home Warranty and AJ! Your satisfaction is our utmost priority and it is always our distinct pleasure to assist you with all your home warranty and home service needs. We agree! AJ is the model of efficiency and he enjoyed speaking with you and offering his personal assistance. On behalf the entire Landmark team, thank you again! We truly value your continued business and look forward to serving you again. Landmark Home Warranty

Sep. 6th, 2021

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Nhan Nguyen Houston, TX

Nice, understanding and professional customer care service especially Ms Lamia H.

3 years ago Edited September 14, 2021

Reply from Landmark Home Warranty

Dear Mr. Nguyen, Thank you so much for the 5 star review and providing such thoughtful remarks regarding your customer service experiences with Landmark Home Warranty and Lamia! Your satisfaction is our number one priority, and it is always our most distinct pleasure to assist and provide the peace of mind you deserve. Please know Lamia loved the positive feedback, and she enjoyed providing you with her personal assistance. On behalf the entire Landmark team, thank you again! We truly value your business and look forward to serving you in the future. Landmark Home Warranty

Aug. 23rd, 2021

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Steve Day Emmett, ID

Alexander was very helpful, while taking in to account our specific home warranty needs.

3 years ago

Reply from Landmark Home Warranty

Dear Mr. Day, Thank you so much for the 5 star review regarding your fantastic customer service experiences with Landmark Home Warranty and Alexander! Our top priority is to provide a level of service that exceeds your expectations, and it is always our most distinct pleasure to assist you with all your home warranty and home service needs. We agree! Alexander is very helpful, and your positive feedback and kind words really made his day. Thank you again for the opportunity! We truly value your business and look forward to serving you in the future. Landmark Home Warranty

Aug. 19th, 2021

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Lance S Rich San Diego, CA

a/c replacement went well. had followup question for provider but they never called back.

3 years ago

Reply from Landmark Home Warranty

Dear Mr. Rich, Thank you so much for the 5 star review regarding your customer service experiences with Landmark Home Warranty! We constantly strive to provide best-in-class service and peace of mind to our valued homeowners and we sincerely appreciate the constructive feedback and opportunity to assist with all your home warranty and home services needs. Thank you again for the opportunity! We truly value your loyal business and look forward to serving you in the future. Landmark Home Warranty

Aug. 12th, 2021

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Alexandra Berger Tucson, AZ

Thank yu Sarah for helping me with the billing issue today. Great job, super friendly.

3 years ago

Reply from Landmark Home Warranty

Dear Ms. Berger, On behalf of the entire team, thank you so much for 5 star review regarding your excellent customer service experiences with Landmark Home Warranty and Sarah! Your satisfaction is our number one priority, and it is always our most distinct pleasure to assist and provide the peace of mind you deserve. Please know your review made Sarah's day, and she appreciated the opportunity to help and the positive recognition. Thank you again for the opportunity! We truly value your business and look forward to serving you in the future. Landmark Home Warranty

Jun. 1st, 2021

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ERM Evansville, IN

Renewed my policy with Fred F. He was very patient and helpful throughout the process.

3 years ago

Reply from Landmark Home Warranty

Dear ERM, Thank you so much for providing Landmark Home Warranty with a 5 star review and such thoughtful testimony regarding your customer service experiences with Landmark Home Warranty and Fred! Our top priority is your satisfaction and to ensure the process is hassle free, and it makes us extremely happy to know how well this has worked for you. We agree! Fred is very helpful, and your positive feedback and kind words really made his day. On behalf of the entire team, thank you again for choosing Landmark! We truly value your business and look forward to serving you in the future. Landmark Home Warranty

Apr. 27th, 2021

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Het Bhatt Houston, TX

Great conversation. Clarity of thoughts seen , and very well assisted with my questions. Thank you.

3 years ago

Reply from Landmark Home Warranty

Dear Mr. Bhatt, Thank you so much for the 5 star review and providing such amazing remarks regarding your customer service experiences with Landmark Home Warranty! We are so happy that you found ease creating your warranty plan and we appreciate the opportunity to assist with all your home warranty and home services needs. On behalf of the entire Landmark team, thank you again! We truly value your business and look forward to serving you in the future. Landmark Home Warranty

Mar. 18th, 2021

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Luis Rivera Oak Brook, IL

Great start. As soon as I call them somebody was there to help me setup my new contract.

3 years ago

Reply from Landmark Home Warranty

Dear Mr. Rivera, Thank you so much for the 5 star review and providing such positive testimony regarding your sales experience with Landmark Home Warranty! Our top priority is your complete satisfaction and to make the process hassle free, and it makes us extremely happy to know how well this has worked for you! On behalf of the entire Landmark team, thank you again! We truly value your business and look forward to serving you in the future. Landmark Home Warranty

Mar. 1st, 2021

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Natalee Graham Henderson, NV

Alexander J was super helpful, quick to process everything, and provided excellent service. Thank you!

3 years ago Edited September 14, 2021

Reply from Landmark Home Warranty

Dear Natalee Graham, On behalf of the entire team, thank you so much for providing Landmark Home Warranty with a 4 star review and such positive testimony regarding your customer service experiences with Landmark Home Warranty and Alex! We strive to provide the most comprehensive coverage in the industry and best-in-class service and we are ecstatic that you have chosen Landmark as your home warranty provider. We agree! Alex is incredibly helpful and professional, and truly embodies the caliber of service Landmark strives to provide. Thank you again for choosing Landmark! We appreciate your business and look forward to serving you again. Landmark Home Warranty

Jan. 27th, 2021

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SDL Lake Havasu City, AZ

The customer service is very good. They’ve been very helpful with past claims.

3 years ago

Reply from Landmark Home Warranty

Dear SDL, Thank you so much for the 5 star review and positive comments regarding your customer service experiences with Landmark Home Warranty! Our number one priority is your satisfaction with all your home warranty and home services needs, and we love the positive feedback and always appreciate the opportunity to help our valued homeowners. On behalf of the entire team, thank you again! We truly value your continued business and look forward to serving you in the future. Landmark Home Warranty

Jan. 21st, 2021

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Nicole W Phoenix, AZ

Keanna C was very polite and professional and I’m glad to be part of the landmark family again.

3 years ago

Reply from Landmark Home Warranty

Dear Nicole W, Thank you so much for the 5 star review and providing such thoughtful testimony regarding your customer service experience with Landmark Home Warranty and Keanna! Our number one priority is your satisfaction, and it is always our most distinct pleasure to assist you with all your home warranty and home services needs. Please know Keanna enjoyed speaking with you and she loved the positive recognition! On behalf of the entire team, thank you again! We truly value your loyal business and look forward to serving you in the future. Landmark Home Warranty

Jan. 15th, 2021

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Lana Taylor New Braunfels, TX

Mr. Alexander J was thorough and concise. He was detailed and easy to undersand.

3 years ago

Reply from Landmark Home Warranty

Dear Ms. Taylor, On behalf of the entire team, thank you so much for the 5 star review and providing such thoughtful feedback regarding your customer service experiences with Landmark Home Warranty and Alexander! Our number one priority is your satisfaction with all your home warranty and home services needs, and we love the positive feedback and always appreciate the opportunity to help. Please know you also brightened Alexander's day with your rave review and kind remarks. Thank you again for choosing Landmark! We truly value your continued business and look forward to serving you again. Landmark Home Warranty

Dec. 27th, 2020

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JS JS Boise, ID

Fred gave excellent customer service went above and beyond in patience and answering questions.

3 years ago

Reply from Landmark Home Warranty

Dear JS JS, Thank you so much for the 5 star review and positive feedback regarding your recent interaction with Landmark Home Warranty and Fred! Customer satisfaction and providing a level of service that exceeds your expectations is our number one priority and we are thrilled to hear that this has been your experience. We agree! Fred goes out of his way to provide excellent customer service, and your kind words truly made his day. On behalf of the entire Landmark team, thank you again! We truly value your business and look forward to serving you again. Landmark Home Warranty

Dec. 16th, 2020

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Lynne Nilson Salt Lake City, UT

Fred was great. He helped me with my request quickly and professionally! I just signed up!

4 years ago

Reply from Landmark Home Warranty

Dear Ms. Nilson, On behalf of the entire team, thank you so much for the 5 star review and providing such amazing testimony regarding your customer service experience with Landmark Home Warranty and Fred! Our top priority is your satisfaction with all your home warranty and home services needs, and we always appreciate the opportunity to help. Please know Fred loved the positive feedback and enjoyed providing you with his personal assistance. Thank you again for choosing Landmark! We truly value your continued business and look forward to serving you in the future. Landmark Home Warranty

Nov. 14th, 2020

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joe abmont Eagle, ID

The company seems to do a good job ad their plans cost less than the competition

4 years ago

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Gary Bertagnolli Flower Mound, TX

They always pick the cheapest and most incompetent company to come to your house.. Hold times to talk to them about a work order can take hours (On hold). They just don't care.

4 years ago

Reply from Landmark Home Warranty

Dear Mr. Bertagnolli, Thank you for bringing this information to our attention and allowing Landmark the opportunity to review your situation firsthand. Our top priority is customer satisfaction and to service you as quickly as possible, and we sincerely regret your frustration regarding hold times and scheduling for the air conditioning system. Please know we truly value your continued business and hope to restore your trust in the great service Landmark offers. Thank you again for your consideration and patience as we continue to monitor the service request through resolution. Landmark Home Warranty

Jun. 10th, 2020

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Carolie Watkins Payson, AZ

Having multiple issues with new house we bought Landmark handled all claims quickly

4 years ago

Reply from Landmark Home Warranty

Dear Carolie,

Thank you for taking the time to share your feedback. We appreciate it and are happy to hear that you feel this way! We are here to provide you with a peace of mind for your home. Please do not hesitate to reach out to us for any of your home warranty needs!

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Oct. 11th, 2019

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Leslie Gibson Mesquite, NV

they were quick & through. They even took the time to fix the cover so it fit better

4 years ago

Reply from Landmark Home Warranty

Dear Leslie,

Thank you for taking the time to share your feedback. We appreciate it and are happy to hear that you feel this way! We are here to provide you with a peace of mind for your home. Please do not hesitate to reach out to us for any of your home warranty needs!

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Jan. 8th, 2020

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Tracy Allen Stafford, TX

It was easy to open a work order. Problem was resolved and no hidden costs popped up.

4 years ago

Reply from Landmark Home Warranty

Dear Tracy,

Thank you for taking the time to share your feedback. We appreciate it and are happy to hear that you feel this way! We are here to provide you with a peace of mind for your home. Please do not hesitate to reach out to us for any of your home warranty needs!

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Dec. 5th, 2019

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Stoffrld Meridian, ID

No complaints. Each time service is needed, it's taken care of in a reasonable time.

5 years ago

Reply from Landmark Home Warranty

Dear Stoffrld,

Thank you for taking the time to rate and review us! I am pleased to hear that we have been able to service you in a timely manner! We look forward to the opportunity to help you in the future! Please feel free to reach out to us for any of your home warranty needs.

Sincerely,

Tiffany Nguyen
Customer Relations Manager

May. 7th, 2018

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Nikki Campbell Meridian, ID

Quality service. Fast turn around and friendly technicians dispatched. Very satisfied

5 years ago

Reply from Landmark Home Warranty

Dear Nikki,

Thank you for taking the time to share your feedback. We appreciate it and are happy to hear that you feel this way! We are here to provide you with a peace of mind for your home. Please do not hesitate to reach out to us for any of your home warranty needs!

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Sep. 18th, 2019

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NjfgV Reno, NV

Great response time and follow-up. The contractor was speedy and honest with the timeline.

5 years ago

Reply from Landmark Home Warranty

Dear NjfgV,

Thank you for taking the time to share your feedback. We appreciate it and are happy to hear that you feel this way! We are here to provide you with a peace of mind for your home. Please do not hesitate to reach out to us for any of your home warranty needs!

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Sep. 9th, 2019

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Chet Galveston, TX

Problem seemed to be fixed but now it isn’t. You sent Cowboy Cooling but they need to come out again. I will call them.

5 years ago

Reply from Landmark Home Warranty

Dear Chet,

I am sorry to hear that your system is still not functioning as intended. The warranty does guarantee our contractor's work for 30 days. We can send a recall ticket to them to return to your home to check their work. Please call the office at 866-306-2999 or reach out to me directly at to ensure you are being properly assisted.

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Jul. 30th, 2019

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Narin Seera

Excellent customer service. They don't look for loopholes for not to honor the warranty.

5 years ago

Reply from Landmark Home Warranty

Dear Narin,

Thank you for taking the time to share your feedback. We appreciate it and are happy to hear that you feel this way! We are here to provide you with a peace of mind for your home. Please do not hesitate to reach out to us for any of your home warranty needs!

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Jul. 22nd, 2019

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Peter

They are always quick to get me service and their customer service is excellent.

5 years ago Edited January 10, 2024

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Dave C Schertz, TX

Excellent service. Fast response to my call. Sent an excellent company to fix my problem.

5 years ago

Reply from Landmark Home Warranty

Dear Dave

We are pleased to hear that we have been able to service you in a timely manner! We appreciate your feedback and hope to continue to provide remarkable service for you! Please do not hesitate to reach out to us for anything you may need in the future!

Sincerely,

Cheyenne Rapier
Customer Relations Manager

Mar. 22nd, 2019

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Amanda A Chandler, AZ

Everyone I have been in contact with has been helpful & kind. So glad we went with Landmark!

5 years ago

Reply from Landmark Home Warranty

Dear Amanda,

Thank you for taking the time to share your feedback. We appreciate it and are happy to hear that you feel this way! We are here to provide you with a peace of mind for your home. Please do not hesitate to reach out to us for any of your home warranty needs!

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Jan. 16th, 2019

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Elia Pacheco

Quick response time, great customer service, quick scheduling for services requested.

5 years ago

Reply from Landmark Home Warranty

Dear Elia,

We are pleased to hear that we have been able to service you in a timely manner! We appreciate your feedback and hope to continue to provide remarkable service for you! Please do not hesitate to reach out to us for anything you may need in the future!

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Dec. 27th, 2018

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Elaine Jensen

I get help right away and they handled past repeat visits till repair was resolved.

5 years ago

Reply from Landmark Home Warranty

Dear Elaine,

We are pleased to hear that we have been able to service you in a timely manner! We appreciate your feedback and hope to continue to provide remarkable service for you! Please do not hesitate to reach out to us for anything you may need in the future!

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Dec. 27th, 2018

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Vincent Tracey

Fast, friendly service. Good price. Venders they use are top notch. Follow up is great.

5 years ago

Reply from Landmark Home Warranty

Dear Vincent,

We are pleased to hear that we have been able to service you in a timely manner! We appreciate your feedback and hope to continue to provide remarkable service for you! Please do not hesitate to reach out to us for anything you may need in the future!

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Dec. 27th, 2018

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