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8.0

Overall Score

1,189 User Reviews

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Founded in 2005 and headquartered in South Jordan, Utah, Landmark Home Warranty provides affordable and comprehensive home warranties for residential properties in Arizona, Idaho, Nevada, Oregon, Texas, and Utah, and the company has local representatives and independent licensed contractors in every region it services. In addition, Landmark Home Warranty is a member of the National Home Service Contract Association and the Texas Real Estate Commission.

The Good

  • Customization (With a Fee)
  • Coverage Options for Real Estate Professionals
  • Pest Control Services
  • Homeowner Support
  • Helpful Website
  • Industry Recognition

Customization (With a Fee)

Landmark Home Warranty offers two main plans for homeowners: the Home Systems Plan and the Total Protection Plan. Coverage for each plan is as follows:

Home Systems Plan: $34-35/Month (Depending on State)

  • A/C and heating preseason
  • Subterannean termite treatment ($195 service call fee)
  • Pest control treatment
  • Failures due to sediment, rust, or corrosion
  • Unlimited A/C units
  • Unlimited heating units
  • HVAC modifications
  • Freon recapture/recovery/recharge
  • Electrical system
  • Ceiling and exhaust fans
  • Water heaters (up to 70 gallons, unlimited units)
  • Toilet removal/reattachment
  • Tankless water heaters
  • Hydrojetting
  • Plumbing pipe leaks
  • Concrete-encased pipe leaks
  • Drain line stoppages
  • Toilets
  • Whirlpool motor and pump assembly
  • Shower and diverter valves
  • Faucets, shower heads, and arms
  • Pressure regulators
  • Interior hose bibs
  • No fault coverage upgrades for code violations, improper repair, and haul away

Total Protection Plan: $55-56/Month (Depending on State)

  • Everything included in Home Systems Plan
  • Central vacuum
  • Garage door opener unit and remote transmitter
  • Dishwasher
  • Garbage disposal
  • Oven/range/cooktop
  • Built-in microwave
  • Kitchen exhaust fan
  • Kitchen refrigerator
  • Washer and dryer

Landmark Home Warranty also allows homeowners to customize their plans by adding on extra services for an additional monthly fee. Prices vary by state, but available add-ons include the following:

  • Booster pump
  • Salt water equipment
  • Septic system and pumping
  • Exterior pipe leak repair
  • Garage door opener
  • Swimming pool/hot tub/portable spa equipment
  • Free standing icemaker
  • Grinder pumps
  • Water softener
  • Well pump
  • Roof leak repair
  • Wet bar refrigerator

Coverage Options for Real Estate Professionals

In addition to offering packages for homeowners, Landmark Home Warranty also offers coverage options for real estate professionals. Four different real estate plans ranging in price from $375 to $525 per year are available, giving real estate agents the ability to select the coverage level that they prefer.

Pest Control Services

Landmark Home Warranty includes pest control services in of each of its plans, which is relatively unique within the industry and can help homeowners to save money by avoiding the cost of a separate pest control contract.

Homeowner Support

Landmark Home Warranty strives to make it as easy as possible for its customers to protect their homes. The company provides an accessible homeowner dashboard where customers can check their coverage, open a claim, and renew their home warranty online. Landmark Home Warranty also provides phone support and customer service account managers that are available to answer questions and help homeowners open a claim or coordinate a repair.

Helpful Website

Landmark Home Warranty's website is quite robust and provides several helpful resources. The blog section of the company's website includes information about buying or selling a house, HVAC, plumbing, appliance warranties, home repairs and maintenance, electrical systems, real estate, pest control, property management, lifestyle and decor, and home warranties.

Industry Recognition

Landmark Home Warranty has received a number of industry accolades and accrediations, including ranking #929 on the Inc. 5000's list of fastest-growing companies of 2016 and #22 on the Utah Business Fast 50 list in 2016.

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The Bad

  • Limited Availability
  • Relatively Short Time in Business

Limited Availability

Currently, Landmark Home Warranty only offers its services in six states: Arizona, Idaho, Nevada, Oregon, Texas, and Utah. Although the company has announced that it plans to expand nationwide, customers who live elsewhere at this time will not have the ability to purchase a home warranty from Landmark Home Warranty.

Relatively Short Time in Business

Landmark Home Warranty was founded in 2005, which means that the company has just over a decade of experience. Although the company has a proven track record during this time, many other companies in the industry have been in business for much longer and earned several more years of experience.

The Bottom Line

Landmark Home Warranty is a well-respected home warranty company that offers a number of attractive features, including customizable plans for homeowners, packages specifically geared towards real estate professionals, pest control services, customer support, and an informative website. Landmark Home Warranty is definitely worth looking into for those living within its service area of Arizona, Idaho, Nevada, Oregon, Texas, and Utah.

We'll Introduce You!

Call our recommended rep over at Landmark Home Warranty below.

1-(855) 502-7311

User Reviews

4.2

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  • 10

    Kathleen Rohn

    December 14th, 2017 Salt Lake City, UT DETAILS

    Value for your money
    Quality of product or service
    Customer Service
    Company trustworthiness

    Fast. Easy to file a claim. People are professional.

    Helpful?
  • 6

    KristinWheaton

    December 14th, 2017 DETAILS

    Value for your money
    Quality of product or service
    Customer Service
    Company trustworthiness

    Calling was easy, scheduling appointments was easy. However when the work was done by the contractor, I had to continue to call them and make a case to have the same complaint addressed without having to pay the $75 fee over again.

    Helpful?
  • 10

    Charles Vincent

    December 13th, 2017 Provo, UT DETAILS

    Value for your money
    Quality of product or service
    Customer Service
    Company trustworthiness

    The folks at Landmark were eager to help. They recommended a reputable contractor whom i have used before and the contractor did an excellent Job. Landmark does not dicker around with petty stuff. They are very straight forward.

    Helpful?
  • 8

    Suzanna Wootton

    December 13th, 2017 Springville, UT DETAILS

    Value for your money
    Quality of product or service
    Customer Service
    Company trustworthiness

    They came to my house when i purchased it and they came and changed the locks, which i was super grateful for! When my oven broke, they would’ve charged me more for them to come fix it, than the oven was even worth! So I didn’t really appreciate that and i had to buy an entire new oven.

    Helpful?
  • 10

    Jeffery and RebeccaSimmons

    December 12th, 2017 DETAILS

    Value for your money
    Quality of product or service
    Customer Service
    Company trustworthiness

    Responsive and extremely helpful to our multiple requests and repair needs.

    Helpful?
  • 8

    RijeanaBowden

    December 12th, 2017 DETAILS

    Value for your money
    Quality of product or service
    Customer Service
    Company trustworthiness

    They are usually ok, and I am glad to have them to help take care of major repairs. However, if the same issue happened before, they could really put it inder one service request. Instead, they are making me pay another service call fee, and I am not happy about that.

    Helpful?
  • 8

    Zak

    December 10th, 2017 Logan, UT DETAILS

    Value for your money
    Quality of product or service
    Customer Service
    Company trustworthiness

    Pretty good company to work with. They’re great at following up frequently as you’re getting things repaired and there customer service group is easy to contact and willing to answer any questions you have.

    Helpful?
  • 2

    Heather Bowles

    December 9th, 2017 Taylorsville, UT DETAILS

    Value for your money
    Quality of product or service
    Customer Service
    Company trustworthiness

    Horrible. Was told furnace was leaking CO and contacted Landmark. First company came and said they couldn't do warranty repairs, second company came and said the whole thing needed to be replaced and they would order me a new one using our manufacturer warranty. The day comes to install it and they never show up or call. I found out 2 weeks later they never did order the furnace in. Third company comes, shows up and says they weren't told there was a carbon monoxide issue and they don't have a monitor to check the levels. The guy goes down and looks at our furnace and says it's scorched but he can't see any cracks- but he'll come back later with a CO monitor to check it. He never comes back. Five days later I get an email from Landmark saying the contractor "couldn't find any evidence of carbon monoxide leaking" from the furnace and they've closed out my call. So, now I don't actually know if my furnace is safe or not- 3 companies said no, then 1 said yes... and it's been 8 weeks now during the snow and holidays without using said furnace. Also, when you call and talk to your "service rep" they never seem to be the same person, and they never know what's going on with your claim, so you have to explain the whole thing over again. And then that information doesn't get sent to the contractors- so you have to explain everything to them again (only to discover they don't have the equipment that was needed, or aren't licensed to do the work...) Just don't even bother wasting your money.

    Helpful?
  • 10

    Barbara LoisGuarisco

    December 9th, 2017 DETAILS

    Value for your money
    Quality of product or service
    Customer Service
    Company trustworthiness

    Everyone I deal with, was very nice and helpful

    Helpful?
  • 8

    JamesR. Just

    December 8th, 2017 DETAILS

    Value for your money
    Quality of product or service
    Customer Service
    Company trustworthiness

    We've only had to call them a couple of times, once for an air conditioner tune-up and once when our carbon monoxide detector went off. They were easy to get hold of and quick about assigning service companies.

    Helpful?
  • 8

    RAY

    December 8th, 2017 Burleson, TX DETAILS

    Value for your money
    Quality of product or service
    Customer Service
    Company trustworthiness

    ALWAYS TRYING TO HELP JUST MY OPINION THANK YOU

    Helpful?
  • 10

    Summerson

    December 8th, 2017 Kingman, AZ DETAILS

    Value for your money
    Quality of product or service
    Customer Service
    Company trustworthiness

    The online claim process was very easy. The contractor was dispatched timely.

    Helpful?
  • 10

    Scott

    December 8th, 2017 American Fork, UT DETAILS

    Value for your money
    Quality of product or service
    Customer Service
    Company trustworthiness

    Great to work with and easy to file claims.

    Helpful?
  • 10

    Eagle Egg

    December 8th, 2017 Lewisville, TX DETAILS

    Value for your money
    Quality of product or service
    Customer Service
    Company trustworthiness

    They are efficient and responsive to my needs.

    Helpful?
  • 10

    Gene

    December 8th, 2017 San Marcos, TX DETAILS

    Value for your money
    Quality of product or service
    Customer Service
    Company trustworthiness

    Great help in rekey after move, have not had any other experance

    Helpful?
  • 10

    Cristi

    December 8th, 2017 Kingwood, TX DETAILS

    Value for your money
    Quality of product or service
    Customer Service
    Company trustworthiness

    Huge customer service improvement through out the entire process. Very happy

    Helpful?
  • 4

    Angela Wadman

    December 8th, 2017 Ogden, UT DETAILS

    Value for your money
    Quality of product or service
    Customer Service
    Company trustworthiness

    I had an emergency and yet Landmark was going to let me wait over 72 hours to get it resolved. The contract plumbers landmark uses will not work on Weekends and so I was told I would have to be without water for 3 days. I had to keep calling and keep calling to raise this issue. I don't understand why when they could not find a plumber that could respond in 24 hours that I had to keep asking to go up to the chain of command to get help. It was a joke. Had a flood in my basement and water coming out of the main line.

    Helpful?
  • 10

    James Richards

    December 8th, 2017 Nampa, ID DETAILS

    Value for your money
    Quality of product or service
    Customer Service
    Company trustworthiness

    Extremely helpful, courteous and efficient.

    Helpful?
  • 8

    Larry

    December 8th, 2017 Phoenix, AZ DETAILS

    Value for your money
    Quality of product or service
    Customer Service
    Company trustworthiness

    Overall quick repsonse and follow up. The representatives are friendly and knowledgable!

    Helpful?
  • 6

    Caroline King

    December 8th, 2017 Salt Lake City, UT DETAILS

    Value for your money
    Quality of product or service
    Customer Service
    Company trustworthiness

    Some of the aspects of the fees are not very clear. I have a credit on my account but there's no place online that I can find that credit. I've been trying to renew using that credit, but my husband and I have had to leave messages for them, rather than having enough agents to be available to talk to.

    Helpful?
  • 10

    Jason

    December 8th, 2017 Junction City, OR DETAILS

    Value for your money
    Quality of product or service
    Customer Service
    Company trustworthiness

    They are very responsive and helpful with repairs in my home.

    Helpful?
  • 10

    d. trieber

    December 8th, 2017 Maricopa, AZ DETAILS

    Value for your money
    Quality of product or service
    Customer Service
    Company trustworthiness

    They respond immediately. Never wait long for services.

    Helpful?
  • 10

    Az homeowner

    December 8th, 2017 Phoenix, AZ DETAILS

    Value for your money
    Quality of product or service
    Customer Service
    Company trustworthiness

    They are prompt and on the ball when handling problems

    Helpful?
  • 8

    Cathey Arechiga

    December 8th, 2017 Buckeye, AZ DETAILS

    Value for your money
    Quality of product or service
    Customer Service
    Company trustworthiness

    I was under the impression my warranty covered all major appliances but it does not.

    Helpful?
  • 10

    Paula

    December 8th, 2017 St George, UT DETAILS

    Value for your money
    Quality of product or service
    Customer Service
    Company trustworthiness

    Timeliness and good response as well as being very courteous and helpful

    Helpful?
  • 10

    Leo

    December 8th, 2017 Boise, ID DETAILS

    Value for your money
    Quality of product or service
    Customer Service
    Company trustworthiness

    They were prompt in taking care of me when needed.

    Helpful?
  • 10

    Roger Sheley

    December 8th, 2017 Portland, OR DETAILS

    Value for your money
    Quality of product or service
    Customer Service
    Company trustworthiness

    They are fast, honest, and pay their fair share.

    Helpful?
  • 10

    David B

    December 8th, 2017 Garden City, ID DETAILS

    Value for your money
    Quality of product or service
    Customer Service
    Company trustworthiness

    Had a problem,landmark took care of it.There was no hassle,very organized and smooth.

    Helpful?
  • 6

    Munoz

    December 8th, 2017 Casa Grande, AZ DETAILS

    Value for your money
    Quality of product or service
    Customer Service
    Company trustworthiness

    The company M R plumbing sent inexperienced worker

    Helpful?
  • 8

    Tony S

    December 8th, 2017 Ogden, UT DETAILS

    Value for your money
    Quality of product or service
    Customer Service
    Company trustworthiness

    It was very simple to file a service request. Not only that, they have support 24/7. This makes it nice in situations where something in your home might break down. It can happen any time of the day and to know you can call them immediately to get the process going is helpful. Really easy and smooth process.

    Helpful?
  • 8

    Sarah

    December 8th, 2017 Myrtle Creek, OR DETAILS

    Value for your money
    Quality of product or service
    Customer Service
    Company trustworthiness

    They were knowledgeable and nice. They also called to see how everything went.

    Helpful?
  • 10

    Red

    December 8th, 2017 Idaho Falls, ID DETAILS

    Value for your money
    Quality of product or service
    Customer Service
    Company trustworthiness

    Professional team work from start to finish on claim. Thank you for being there for me when needed. . . You are the best!

    Helpful?
  • 4

    Dave J

    December 8th, 2017 Killeen, TX DETAILS

    Value for your money
    Quality of product or service
    Customer Service
    Company trustworthiness

    Made a claim on my leaking kitchen faucet.Their contracted plumber determined the faucet unrepairable. Faucet still functioned while leaking from base. We expected the faucet to be replaced with a like faucet. The plumber left some ugly scratches on faucet too. Landmark said they were only responsible to replace with a ''builders model'' chrome fixture or a settlement which left $78.00 after they deducted the contractors bill. That's after I paid the $70.00 service call fee. So, I pay $1000/yr for coverage, Landmark recoups cost of their plumber by deducting those dollars from my faucet replacement. My faucet will cost $400 plus installation to replace. They have minimized their coverage in the fine print to minimize obligation. Beware, you pay for a high level plan but get bundled into basic plan exclusions.

    Helpful?
  • 8

    TSR

    December 8th, 2017 Fulshear, TX DETAILS

    Value for your money
    Quality of product or service
    Customer Service
    Company trustworthiness

    They stay on top of things. Good follow up.

    Helpful?
  • 10

    Britteni

    December 8th, 2017 Chandler, AZ DETAILS

    Value for your money
    Quality of product or service
    Customer Service
    Company trustworthiness

    Great service and prompt attention to service calls.

    Helpful?
  • 8

    Downum

    December 8th, 2017 Plano, TX DETAILS

    Value for your money
    Quality of product or service
    Customer Service
    Company trustworthiness

    Easy to work with. Very responsive and customer service representatives are excellent

    Helpful?
  • 10

    Zoe

    December 8th, 2017 Wichita Falls, TX DETAILS

    Value for your money
    Quality of product or service
    Customer Service
    Company trustworthiness

    Fast great service'' my house was flooding the day before thanksgiving and I had a whole house full of people coming. Landmark made sure I was satisfactorily aided that day

    Helpful?
  • 10

    Cindi Musick

    December 8th, 2017 Keller, TX DETAILS

    Value for your money
    Quality of product or service
    Customer Service
    Company trustworthiness

    Have dealt with the most twice for warranty issues and both handled timely and effectively.

    Helpful?
  • 10

    Mabel

    December 8th, 2017 Gilbert, AZ DETAILS

    Value for your money
    Quality of product or service
    Customer Service
    Company trustworthiness

    Excellent Service. Great Customer Services

    Helpful?
  • 8

    Anonymous

    December 8th, 2017 Henderson, NV DETAILS

    Value for your money
    Quality of product or service
    Customer Service
    Company trustworthiness

    So far, so good. Haven't used the service very much. No serious problems with my covered items.

    Helpful?