Protecting more than 70,000 homeowners each year, Landmark Home Warranty provides affordable and comprehensive home warranties for residential properties in Arizona, Idaho, Nevada, Oregon, Texas, and Utah. The home warranty company has local representatives and independent licensed contractors in every region it services.

Landmark Home Warranty is a member of the National Home Service Contract Association and the Texas Real Estate Commission. Founded in 2004, Landmark Home Warranty's headquarters reside in South Jordan, Utah.

Read Landmark Home Warranty reviews below to see what real consumers have to say about the warranty service provider. Current warranty reviews note quality and timely service, friendly and responsive service professionals, and comprehensive coverage. 

The Good

  • Customization (With a Service Fee)
  • Coverage Options for Real Estate Professionals
  • Pest Control Services
  • Homeowner Support
  • Helpful Website
  • Industry Recognition
  • Landmark Home Warranty Reviews

Customization (With a Service Fee)

Landmark Home Warranty company offers two main home warranty plans for homeowners. The coverage plans include a Home Systems Plan which covers systems such as a water heater, air conditioner, and pipe leaks. The other warranty plan, the Total Protection Plan, includes warranty services that cover appliances such as a washer and dryer, a built-in microwave, and a garage door opener. Specific coverage for what each warranty covers is as follows:

Home Systems Plan: $34–35 per Month (Depending on State)

  • Air conditioning/heating preseason
  • Unlimited air conditioning units
  • Subterranean termite treatment ($195 service call fee)
  • Failures due to sediment, rust, or corrosion
  • No-fault upgrades for code violations, improper repair, and haul away
  • Freon recapture/recovery/recharge
  • Water heaters (up to 70 gallons, unlimited units)
  • HVAC modifications
  • Tankless water heaters
  • Hydro jetting
  • Concrete-encased pipe leaks
  • Drain line stoppages
  • Pest control treatment
  • Shower and diverter valves
  • Pressure regulators
  • Interior hose bibs
  • Ceiling and exhaust fans
  • Unlimited heating units
  • Whirlpool motor and pump assembly
  • Unlimited air conditioning units
  • Toilet removal/reattachment
  • Plumbing pipe leaks
  • Plumbing pipe leaks
  • Faucets, showerheads, and arms
  • Toilets
  • Electrical system

Total Protection Plan: $55–56 per Month (Depending on State)

  • Everything included in the Home Systems Plan
  • Garage door opener unit and remote transmitter
  • Oven/range/cooktop
  • Built-in microwave
  • Central vacuum
  • Kitchen exhaust fan
  • Dishwasher
  • Kitchen refrigerator
  • Garbage disposal
  • Washer and dryer

Available Add-Ons (Depending on State)

Landmark Home Warranty also allows homeowners to customize their plans by adding extra services and major appliances for an additional monthly fee. Having customizable plans can provide peace of mind to homeowners because they don't have to purchase entirely new warranty policies to include the appliances they want coverage for, making quality assurance a priority. Customers can select individual systems and appliances to add on to their current home warranty plan.

  • Booster pump
  • Freestanding icemaker
  • Salt water equipment
  • Grinder pumps
  • Septic system and pumping
  • Water softener
  • Exterior pipe leak repair
  • Well pump
  • Garage door opener
  • Roof leak repair
  • Swimming pool/hot tub/portable spa equipment
  • Wet bar refrigerator

Coverage Options for Real Estate Professionals

In addition to offering packages for homeowners, Landmark Home Warranty services also include home warranty coverage options for real estate professionals. Four different real estate plans ranging in price from $375 to $525 per year are available, giving real estate agents the ability to select the home warranty coverage level they prefer.

Pest Control Services

Landmark Home Warranty includes pest control services in of each of its plans, and you don't have to pay extra for it. This is relatively unique within the industry and can help homeowners to save money by avoiding the cost of a separate pest control contract. 

Homeowner Support

Landmark Home Warranty strives to make it as easy as possible for its customers to protect their homes. The company provides an accessible homeowner dashboard where customers can check their coverage, open a claim, and renew their home warranty coverage and plans online.

Landmark Home Warranty also provides phone support, and the company has customer service account managers that are available to answer questions and help homeowners open a claim or coordinate a repair or appliance replacement.

Helpful Website 

Landmark Home Warranty's website is quite robust and provides several helpful resources. There is a blog section of the company's website that includes information about buying or selling a house, HVAC, plumbing, appliance warranties, home repairs and maintenance, electrical systems, real estate, pest control, property management, lifestyle and decor, and home warranties. Each of these topics has its own section and includes numerous articles within each that provide information and advice on subjects within the topic. 

Industry Recognition 

Landmark Home Warranty has received a number of industry accolades and accreditation, including ranking #929 on the Inc. 5000's list of fastest-growing companies of 2016 and #22 on the Utah Business Fast 50 list in 2016. Additionally, Landmark has received a large portion of positive home warranty reviews, and they protect and offer coverage to over 70,000 homeowners each year. 

Landmark Home Warranty Reviews

Especially with home warranty companies, you want to make sure you're going with a company that will give you reliable and exceptional service. Landmark Home Warranty reviews reflect just that with high star ratings from consumers. Even with thousands of reviews, the company's overall star rating is quite high.

The company also responds personally to its customer reviews, so you know the business sees customer feedback and takes it seriously, which is comforting for the consumer. 

Positive review highlights include a quick claim and repair time and remarkable service and maintenance workers. Browse Landmark Home Warranty reviews below to see what else customers are saying about the warranty service. 

Visit Site

The Bad

  • Limited Availability

Limited Availability

Currently, warranty service provider only offers its services in six states: Arizona, Idaho, Nevada, Oregon, Texas, and Utah. Although the company has announced that it plans to expand nationwide, clients who live elsewhere at this time will not have the ability to purchase home warranty coverage from Landmark Home Warranty.

The Bottom Line

Landmark Home Warranty is a well-respected home warranty company that offers a number of attractive features, including customer service from licensed contractors in every area they are located in, customizable plans for homeowners, packages specifically geared towards real estate professionals, pest control services, customer support, and an informative website.

Landmark Home Warranty is definitely worth looking into for those living within its service area of Arizona, Idaho, Nevada, Oregon, Texas, and Utah. Check out Landmark Home Warranty reviews below if you want to see what consumers have to say about the service provider.

Customer reviews currently highlight effective quality assurance for timely service and repair, quality customer service, affordable prices, and much more.

We'll Introduce You!

Call our recommended rep over at Landmark Home Warranty below.

1-(844) 836-5114

Why Can I Trust Bestcompany.com arrow_drop_down

User Reviews

Star Rating

4.2
starstarstarstarstar_half

3,016 Reviews

Review Breakdown

5 star
57%
4 star
23%
3 star
8%
2 star
4%
1 star
8%

Sentiment Criteria

Value for your money
starstarstarstar_halfstar_border
Quality of product or service
starstarstarstarstar_half
Customer service
starstarstarstarstar_half
Company trustworthiness
starstarstarstarstar_half
search cancel
starstarstarstarstar
Nikki Campbell
September 18th, 2019 Meridian, ID

Quality service. Fast turn around and friendly technicians dispatched. Very satisfied

Landmark Home Warranty Logo

Reply from Landmark Home Warranty

Sep 18, 2019

Dear Nikki, Thank you for taking the time to share your feedback. We appreciate it and are happy to hear that you feel this way! We are here to provide you with a peace of mind for your home. Please do not hesitate to reach out to us for any of your home warranty needs! Sincerely, Tiffany Nguyen Customer Relations Manager [email protected]

starstarstarstarstar
Bill M
September 17th, 2019 League City, TX DETAILS
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

I have had Landmark Home Warranty for over 3 years. In that time I have had a/c issues, fridge issues, dryer, dishwasher and microwave issues, and a slow draining sink that was surprisingly covered. EVERY service was quick, courteous, easy to initiate and get completed. The quality of the contractors for service was much better than a neighbor's other home warranty company's contractors. A big plus is their price has only gone up a minor amount unlike other warranty services that have significant increases each year.

Landmark Home Warranty Logo

Reply from Landmark Home Warranty

Sep 18, 2019

Dear Bill, Thank you for taking the time to share your feedback. We appreciate it and are happy to hear that you feel this way! We are here to provide you with a peace of mind for your home. Please do not hesitate to reach out to us for any of your home warranty needs! Sincerely, Tiffany Nguyen Customer Relations Manager [email protected]

Verified Customer

starstarstarstarstar
Dienie
September 16th, 2019 DETAILS
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

I have always received great service. The associates I deal with on the phone are friendly and very efficiant.

Landmark Home Warranty Logo

Reply from Landmark Home Warranty

Sep 17, 2019

Dear Dienie, Thank you for taking the time to share your feedback. We appreciate it and are happy to hear that you feel this way! We are here to provide you with a peace of mind for your home. Please do not hesitate to reach out to us for any of your home warranty needs! Sincerely, Tiffany Nguyen Customer Relations Manager [email protected]

Verified Customer

starstarstarstar_borderstar_border
William Kohn
September 16th, 2019 DETAILS
Value for your money
starstarstarstar_borderstar_border
Quality of product or service
starstarstarstar_borderstar_border
Customer service
starstarstarstar_borderstar_border
Company trustworthiness
starstarstarstarstar_border

stay in contact regularly but don't seem to understand the local situation

Landmark Home Warranty Logo

Reply from Landmark Home Warranty

Sep 17, 2019

Dear William, Your feedback is taken very seriously as it plays a vital role in our quality assurance and it provides great insights on how we can improve to better serve our homeowners, and we appreciate the time you have taken to share it. I am sorry to hear that you feel this way. I would like the opportunity to review your concerns in more detail to better address them. Please reach out to me directly at [email protected] Sincerely, Tiffany Nguyen Customer Relations Manager [email protected]

Verified Customer

starstarstarstarstar
James McConnell
September 16th, 2019 DETAILS
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

Excellent customer service, great value and often replace items or repair that other companies won't, such as a brand new clothes washer.

Landmark Home Warranty Logo

Reply from Landmark Home Warranty

Sep 17, 2019

Dear James, Thank you for taking the time to share your feedback. We appreciate it and are happy to hear that you feel this way! We are here to provide you with a peace of mind for your home. Please do not hesitate to reach out to us for any of your home warranty needs! Sincerely, Tiffany Nguyen Customer Relations Manager [email protected]

Verified Customer

starstarstarstarstar
Knight Roxanne
September 16th, 2019 DETAILS
Value for your money
starstarstarstarstar_border
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

This time the dryer guy new what he was doing

Landmark Home Warranty Logo

Reply from Landmark Home Warranty

Sep 17, 2019

Dear Knight, Thank you for taking the time to share your feedback. We appreciate it and are happy to hear that you feel this way! We are here to provide you with a peace of mind for your home. Please do not hesitate to reach out to us for any of your home warranty needs! Sincerely, Tiffany Nguyen Customer Relations Manager [email protected]

Verified Customer

starstar_borderstar_borderstar_borderstar_border
Nick
September 16th, 2019 DETAILS
Value for your money
starstar_borderstar_borderstar_borderstar_border
Quality of product or service
starstar_borderstar_borderstar_borderstar_border
Customer service
starstar_borderstar_borderstar_borderstar_border
Company trustworthiness
starstar_borderstar_borderstar_borderstar_border

We had a horrible experience repairing our AC. It took them 5 service calls to get the problem fixed and over 2 months foi

Landmark Home Warranty Logo

Reply from Landmark Home Warranty

Sep 17, 2019

Dear Nick, Your feedback is taken very seriously as it plays a vital role in our quality assurance and it provides great insights on how we can improve to better serve our homeowners, and we appreciate the time you have taken to share it. I am sorry to hear that you feel this way. I would like the opportunity to review your concerns in more detail to better address them. Please reach out to me directly at [email protected] Sincerely, Tiffany Nguyen Customer Relations Manager [email protected]w.com

Verified Customer

starstarstarstarstar
Andy
September 16th, 2019 DETAILS
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

Customer service they cash me out for my broken refrigerator

Landmark Home Warranty Logo

Reply from Landmark Home Warranty

Sep 17, 2019

Dear Andy, Thank you for taking the time to share your feedback. We appreciate it and are happy to hear that you feel this way! We are here to provide you with a peace of mind for your home. Please do not hesitate to reach out to us for any of your home warranty needs! Sincerely, Tiffany Nguyen Customer Relations Manager [email protected]

Verified Customer

starstarstarstar_borderstar_border
Lindsay
September 16th, 2019 DETAILS
Value for your money
starstarstar_borderstar_borderstar_border
Quality of product or service
starstarstarstar_borderstar_border
Customer service
starstarstarstar_borderstar_border
Company trustworthiness
starstarstar_borderstar_borderstar_border

I can never be sure they will cover something that breaks.

Landmark Home Warranty Logo

Reply from Landmark Home Warranty

Sep 17, 2019

Dear Lindsay, I would be happy to answer any questions you may have regarding your warranty. You can reach me directly at [email protected] Sincerely, Tiffany Nguyen Customer Relations Manager

Verified Customer

starstarstarstarstar
Melissa
September 16th, 2019 DETAILS
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

We haven't had any problems when we have had to submit a claim.

Landmark Home Warranty Logo

Reply from Landmark Home Warranty

Sep 17, 2019

Dear Melissa, Thank you for taking the time to share your feedback. We appreciate it and are happy to hear that you feel this way! We are here to provide you with a peace of mind for your home. Please do not hesitate to reach out to us for any of your home warranty needs! Sincerely, Tiffany Nguyen Customer Relations Manager [email protected]

Verified Customer

starstarstar_borderstar_borderstar_border
Ben Grenaway
September 16th, 2019 DETAILS
Value for your money
starstarstar_borderstar_borderstar_border
Quality of product or service
starstarstar_borderstar_borderstar_border
Customer service
starstar_borderstar_borderstar_borderstar_border
Company trustworthiness
starstarstar_borderstar_borderstar_border

A contractor they used was unethical, tried getting me to charge out of pocket. Their response times are slow and coverage is obnoxiously limited

Landmark Home Warranty Logo

Reply from Landmark Home Warranty

Sep 17, 2019

Dear Ben, Your feedback is taken very seriously as it plays a vital role in our quality assurance and it provides great insights on how we can improve to better serve our homeowners, and we appreciate the time you have taken to share it. I am sorry to hear that you feel this way. I would like the opportunity to review your concerns in more detail to better address them. Please reach out to me directly at [email protected] Sincerely, Tiffany Nguyen Customer Relations Manager [email protected]

Verified Customer

starstarstarstarstar
Reid Cram
September 16th, 2019 DETAILS
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

Online and telephone service are easy and convenient to use.

Landmark Home Warranty Logo

Reply from Landmark Home Warranty

Sep 17, 2019

Dear Reid, Thank you for taking the time to share your feedback. We appreciate it and are happy to hear that you feel this way! We are here to provide you with a peace of mind for your home. Please do not hesitate to reach out to us for any of your home warranty needs! Sincerely, Tiffany Nguyen Customer Relations Manager [email protected]

Verified Customer

starstarstarstarstar
Art and Nelda Christean
September 16th, 2019 DETAILS
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

So far they have been very responsive to problems and/or requests for assistance.

Landmark Home Warranty Logo

Reply from Landmark Home Warranty

Sep 17, 2019

Dear Art and Nelda, Thank you for taking the time to share your feedback. We appreciate it and are happy to hear that you feel this way! We are here to provide you with a peace of mind for your home. Please do not hesitate to reach out to us for any of your home warranty needs! Sincerely, Tiffany Nguyen Customer Relations Manager [email protected]

Verified Customer

starstarstarstarstar
Danny Toney
September 16th, 2019 DETAILS
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

They have taken care of what we needed. Easy to work with. Good value so far.

Landmark Home Warranty Logo

Reply from Landmark Home Warranty

Sep 17, 2019

Dear Danny, Thank you for taking the time to share your feedback. We appreciate it and are happy to hear that you feel this way! We are here to provide you with a peace of mind for your home. Please do not hesitate to reach out to us for any of your home warranty needs! Sincerely, Tiffany Nguyen Customer Relations Manager [email protected]w.com

Verified Customer

starstarstarstarstar
Kristie
September 16th, 2019 DETAILS
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

So far happy with their service and pricing.

Landmark Home Warranty Logo

Reply from Landmark Home Warranty

Sep 17, 2019

Dear Kristie, Thank you for taking the time to share your feedback. We appreciate it and are happy to hear that you feel this way! We are here to provide you with a peace of mind for your home. Please do not hesitate to reach out to us for any of your home warranty needs! Sincerely, Tiffany Nguyen Customer Relations Manager [email protected]

Verified Customer

starstarstarstarstar_border
Reni B
September 16th, 2019 DETAILS
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar_border
Company trustworthiness
starstarstarstarstar

Rep didn't thoroughly explain how the warranty worked so there was a bit of a learning curve hiccup.

Landmark Home Warranty Logo

Reply from Landmark Home Warranty

Sep 17, 2019

Dear Reni, I am sorry to hear that you feel this way. If you have any further questions regarding your warranty, please do not hesitate to reach out to me directly at [email protected] Sincerely, Tiffany Nguyen Customer Relations Manager

Verified Customer

starstarstarstarstar
Joel
September 16th, 2019 DETAILS
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

Fast service. Friendly and easy to work with.

Landmark Home Warranty Logo

Reply from Landmark Home Warranty

Sep 17, 2019

Dear Joel, Thank you for taking the time to share your feedback. We appreciate it and are happy to hear that you feel this way! We are here to provide you with a peace of mind for your home. Please do not hesitate to reach out to us for any of your home warranty needs! Sincerely, Tiffany Nguyen Customer Relations Manager [email protected]

Verified Customer

starstarstarstar_borderstar_border
Michael Tullis
September 16th, 2019 DETAILS
Value for your money
starstarstar_borderstar_borderstar_border
Quality of product or service
starstarstar_borderstar_borderstar_border
Customer service
starstarstarstarstar_border
Company trustworthiness
starstarstarstarstar_border

Did not cover repair for freezer due to technical issue. Very disappointed.

Landmark Home Warranty Logo

Reply from Landmark Home Warranty

Sep 17, 2019

Dear Michael, The warranty covers for parts that affect the mechanical function of the unit. I would be happy to look into this further for you. Please reach out to me directly at [email protected] Sincerely, Tiffany Nguyen Customer Relations Manager

Verified Customer

starstarstarstarstar
Rosa criado Gregory
September 16th, 2019 DETAILS
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

Im a new customer with Landmark, and my experiences have been excellent with the prompt services and knowledgeable and courteous representatives.

Landmark Home Warranty Logo

Reply from Landmark Home Warranty

Sep 17, 2019

Dear Rosa, Thank you for taking the time to share your feedback. We appreciate it and are happy to hear that you feel this way! We are here to provide you with a peace of mind for your home. Please do not hesitate to reach out to us for any of your home warranty needs! Sincerely, Tiffany Nguyen Customer Relations Manager [email protected]

Verified Customer

starstarstarstarstar
Lisa Fitzgerald
September 16th, 2019 DETAILS
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

Have given me good service on the telephone. The computer doesn't work very well.

Landmark Home Warranty Logo

Reply from Landmark Home Warranty

Sep 17, 2019

Dear Lisa, Thank you for taking the time to share your feedback. We appreciate it and are happy to hear that you feel this way! We are here to provide you with a peace of mind for your home. Please do not hesitate to reach out to us for any of your home warranty needs! Sincerely, Tiffany Nguyen Customer Relations Manager [email protected]

Verified Customer

starstarstarstarstar
Mathis
September 16th, 2019 DETAILS
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

They have done what they said they were going to do. They check to see if the contractors are setting up appointments. They follow through.

Landmark Home Warranty Logo

Reply from Landmark Home Warranty

Sep 17, 2019

Dear Mathis, Thank you for taking the time to share your feedback. We appreciate it and are happy to hear that you feel this way! We are here to provide you with a peace of mind for your home. Please do not hesitate to reach out to us for any of your home warranty needs! Sincerely, Tiffany Nguyen Customer Relations Manager [email protected]

Verified Customer

starstarstarstar_borderstar_border
Jake
September 16th, 2019 DETAILS
Value for your money
starstarstarstar_borderstar_border
Quality of product or service
starstarstarstar_borderstar_border
Customer service
starstarstarstar_borderstar_border
Company trustworthiness
starstarstar_borderstar_borderstar_border

Difficult to get service people on short notice. Shows that they have a shallow network.

Landmark Home Warranty Logo

Reply from Landmark Home Warranty

Sep 17, 2019

Dear Jake, We do have contractor relations representatives out in the field every day to help expand our in-network list of contractors. We are working diligently to improve our services for our homeowners. If you have any questions, please do not hesitate to reach out to me at [email protected] Sincerely, Tiffany Nguyen Customer Relations Manager

Verified Customer

starstarstarstarstar
Chantel Cobbs
September 16th, 2019 DETAILS
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

Very nice I was happy with the call and the reps that came out

Landmark Home Warranty Logo

Reply from Landmark Home Warranty

Sep 17, 2019

Dear Chantel, Thank you for taking the time to share your feedback. We appreciate it and are happy to hear that you feel this way! We are here to provide you with a peace of mind for your home. Please do not hesitate to reach out to us for any of your home warranty needs! Sincerely, Tiffany Nguyen Customer Relations Manager [email protected]

Verified Customer

starstarstar_borderstar_borderstar_border
Wendy Machala
September 16th, 2019 DETAILS
Value for your money
starstarstar_borderstar_borderstar_border
Quality of product or service
starstarstarstarstar_border
Customer service
starstarstar_borderstar_borderstar_border
Company trustworthiness
starstarstar_borderstar_borderstar_border

Unable to send repair for AC reported on Friday until Monday. Never received service for insect issuel

Landmark Home Warranty Logo

Reply from Landmark Home Warranty

Sep 17, 2019

Dear Wendy, Your feedback is taken very seriously as it plays a vital role in our quality assurance and it provides great insights on how we can improve to better serve our homeowners, and we appreciate the time you have taken to share it. I am sorry to hear that you feel this way. I would like the opportunity to review your concerns in more detail to better address them. Please reach out to me directly at [email protected] Sincerely, Tiffany Nguyen Customer Relations Manager [email protected]

Verified Customer

starstarstarstarstar
Steve K Pilkington
September 16th, 2019 DETAILS
Value for your money
starstarstarstarstar_border
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar_border

Speedy response after call when my Ac was out. They answered even though it was early in the morning. Had someone there that morning

Landmark Home Warranty Logo

Reply from Landmark Home Warranty

Sep 17, 2019

Dear Steve, Thank you for taking the time to share your feedback. We appreciate it and are happy to hear that you feel this way! We are here to provide you with a peace of mind for your home. Please do not hesitate to reach out to us for any of your home warranty needs! Sincerely, Tiffany Nguyen Customer Relations Manager [email protected]

Verified Customer

starstarstarstarstar
Ravi
September 16th, 2019 DETAILS
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

Follow ups by the customer service reps was excellent.

Landmark Home Warranty Logo

Reply from Landmark Home Warranty

Sep 17, 2019

Dear Ravi, Thank you for taking the time to share your feedback. We appreciate it and are happy to hear that you feel this way! We are here to provide you with a peace of mind for your home. Please do not hesitate to reach out to us for any of your home warranty needs! Sincerely, Tiffany Nguyen Customer Relations Manager [email protected]

Verified Customer

starstarstarstarstar_border
Dustin Cooley
September 16th, 2019 DETAILS
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar_border
Customer service
starstarstarstar_borderstar_border
Company trustworthiness
starstarstarstarstar_border

Once I put my request through their website they were speedy and on top of getting my issue taken care of even for a weekend. Ieas definitely happy with the service. The only issue I have was that I couldn't get a hold of anyone by phone which didn't matter in the end anyway.

Landmark Home Warranty Logo

Reply from Landmark Home Warranty

Sep 17, 2019

Dear Dustin, We are glad to see that our agents and contractors have been able to provide you with 4-star service! We would be happy to hear your feedback on what we can do to provide you with 5-star services as it provides great insights on how we can improve to better serve our homeowners. Please feel free to reach out to me directly at [email protected] Sincerely, Tiffany Nguyen Customer Relations Manager [email protected]

Verified Customer

starstarstarstar_borderstar_border
Heather Long
September 16th, 2019 DETAILS
Value for your money
starstarstarstarstar_border
Quality of product or service
starstarstarstarstar_border
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

Efficient scheduling yet not many choices of companies to do the work.

Landmark Home Warranty Logo

Reply from Landmark Home Warranty

Sep 17, 2019

Dear Heather, We are glad to see that our agents and contractors have been able to provide you with 3-star service! We would be happy to hear your feedback on what we can do to provide you with 5-star services as it provides great insights on how we can improve to better serve our homeowners. Please feel free to reach out to me directly at [email protected] Sincerely, Tiffany Nguyen Customer Relations Manager [email protected]

Verified Customer

starstarstarstarstar
Brian
September 16th, 2019 DETAILS
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

Fast service and knowledgeable support personnel

Landmark Home Warranty Logo

Reply from Landmark Home Warranty

Sep 17, 2019

Dear Brian, Thank you for taking the time to share your feedback. We appreciate it and are happy to hear that you feel this way! We are here to provide you with a peace of mind for your home. Please do not hesitate to reach out to us for any of your home warranty needs! Sincerely, Tiffany Nguyen Customer Relations Manager [email protected]

Verified Customer

starstarstarstarstar
Jeff McDougal
September 16th, 2019 DETAILS
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

So far they have come through for me when I needed them.

Landmark Home Warranty Logo

Reply from Landmark Home Warranty

Sep 17, 2019

Dear Jeff, Thank you for taking the time to share your feedback. We appreciate it and are happy to hear that you feel this way! We are here to provide you with a peace of mind for your home. Please do not hesitate to reach out to us for any of your home warranty needs! Sincerely, Tiffany Nguyen Customer Relations Manager [email protected]

Verified Customer

starstarstarstarstar
MELANIE CLOUD
September 16th, 2019 DETAILS
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

THE SERVICE HAS BEEN AMAZING IT WAS EASY TO SCHEDULE A CONTRACTOR TO COME OUT AND THEY SHOWED UP ON TIME AND WERE FRIENDLY

Landmark Home Warranty Logo

Reply from Landmark Home Warranty

Sep 17, 2019

Dear Melanie, Thank you for taking the time to share your feedback. We appreciate it and are happy to hear that you feel this way! We are here to provide you with a peace of mind for your home. Please do not hesitate to reach out to us for any of your home warranty needs! Sincerely, Tiffany Nguyen Customer Relations Manager [email protected]

Verified Customer

starstarstarstarstar_border
Anu
September 16th, 2019 DETAILS
Value for your money
starstarstarstarstar_border
Quality of product or service
starstarstarstar_borderstar_border
Customer service
starstarstarstarstar_border
Company trustworthiness
starstarstarstarstar_border

Prompt and always quick to follow up and have had no issues so far with them

Landmark Home Warranty Logo

Reply from Landmark Home Warranty

Sep 17, 2019

Dear Anu, We are glad to see that our agents and contractors have been able to provide you with 4-star service! We would be happy to hear your feedback on what we can do to provide you with 5-star services as it provides great insights on how we can improve to better serve our homeowners. Please feel free to reach out to me directly at [email protected] Sincerely, Tiffany Nguyen Customer Relations Manager [email protected]

Verified Customer

starstarstarstarstar
Kacy Ickler
September 16th, 2019 DETAILS
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar_border

Took care of every problem that we had very quickly.

Landmark Home Warranty Logo

Reply from Landmark Home Warranty

Sep 17, 2019

Dear Kacy, Thank you for taking the time to share your feedback. We appreciate it and are happy to hear that you feel this way! We are here to provide you with a peace of mind for your home. Please do not hesitate to reach out to us for any of your home warranty needs! Sincerely, Tiffany Nguyen Customer Relations Manager [email protected]

Verified Customer

starstarstarstarstar
LR Hall
September 16th, 2019 DETAILS
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

Excellebt Service for my needed repairs on our Air Conditioner and fast service aas we kive in a rural area,

Landmark Home Warranty Logo

Reply from Landmark Home Warranty

Sep 17, 2019

Dear LR Hall, Thank you for taking the time to share your feedback. We appreciate it and are happy to hear that you feel this way! We are here to provide you with a peace of mind for your home. Please do not hesitate to reach out to us for any of your home warranty needs! Sincerely, Tiffany Nguyen Customer Relations Manager [email protected]

Verified Customer

starstarstarstarstar
Nancee T.
September 16th, 2019 DETAILS
Value for your money
starstarstarstarstar_border
Quality of product or service
starstarstarstarstar_border
Customer service
starstarstarstarstar_border
Company trustworthiness
starstarstarstarstar_border

Good fast service and referred repair companies have been good

Landmark Home Warranty Logo

Reply from Landmark Home Warranty

Sep 17, 2019

Dear Nancee, Thank you for taking the time to share your feedback. We appreciate it and are happy to hear that you feel this way! We are here to provide you with a peace of mind for your home. Please do not hesitate to reach out to us for any of your home warranty needs! Sincerely, Tiffany Nguyen Customer Relations Manager [email protected]

Verified Customer

starstarstarstarstar
A.R
September 16th, 2019 DETAILS
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

Prompt. Plumber who came was very good.Did a great job

Landmark Home Warranty Logo

Reply from Landmark Home Warranty

Sep 17, 2019

Dear A.R., Thank you for taking the time to share your feedback. We appreciate it and are happy to hear that you feel this way! We are here to provide you with a peace of mind for your home. Please do not hesitate to reach out to us for any of your home warranty needs! Sincerely, Tiffany Nguyen Customer Relations Manager [email protected]

Verified Customer

starstarstarstarstar
Rich Goepfrich
September 16th, 2019 DETAILS
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

Good customer service and timely response.

Landmark Home Warranty Logo

Reply from Landmark Home Warranty

Sep 17, 2019

Dear Rich, Thank you for taking the time to share your feedback. We appreciate it and are happy to hear that you feel this way! We are here to provide you with a peace of mind for your home. Please do not hesitate to reach out to us for any of your home warranty needs! Sincerely, Tiffany Nguyen Customer Relations Manager [email protected]

Verified Customer

starstarstarstarstar_border
Suzanne Cervantes Sheard
September 16th, 2019 DETAILS
Value for your money
starstarstarstar_borderstar_border
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

I would have done 5 stars but I was disappointed not to be offered the $35 coupon until now. I paid in full last July! Disappointed it's not offered for my renewal

Landmark Home Warranty Logo

Reply from Landmark Home Warranty

Sep 17, 2019

Dear Suzanne, There are new promotional offers each month. At the time of your renewal, there may not have been any promotions. I would be happy to look into this further for you. Please reach out to me directly at [email protected] Sincerely, Tiffany Nguyen Customer Relations Manager

Verified Customer

starstarstarstarstar_border
Toni T
September 16th, 2019 DETAILS
Value for your money
starstarstarstarstar_border
Quality of product or service
starstarstarstarstar_border
Customer service
starstarstarstarstar_border
Company trustworthiness
starstarstarstarstar_border

I've no other home warranty company to compare them to, so far they're great.

Landmark Home Warranty Logo

Reply from Landmark Home Warranty

Sep 17, 2019

Dear Toni, We are glad to see that our agents and contractors have been able to provide you with 4-star service! We would be happy to hear your feedback on what we can do to provide you with 5-star services as it provides great insights on how we can improve to better serve our homeowners. Please feel free to reach out to me directly at [email protected] Sincerely, Tiffany Nguyen Customer Relations Manager [email protected]

starstarstarstarstar
Vicki
September 10th, 2019 Denison, TX DETAILS
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

I’ve had other home warranties and hated them. But Landmark is different. Instead of saying no, they say how can I make your day great? They’ve been an enormous help. I highly recommend Landmark Home Warranty.

Landmark Home Warranty Logo

Reply from Landmark Home Warranty

Sep 11, 2019

Dear Vicki, Thank you for taking the time to share your feedback. We appreciate it and are happy to hear that you feel this way! We are here to provide you with a peace of mind for your home. Please do not hesitate to reach out to us for any of your home warranty needs! Sincerely, Tiffany Nguyen Customer Relations Manager [email protected]

starstarstarstarstar_border
Beth
September 9th, 2019 Tucson, AZ DETAILS
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar_border
Company trustworthiness
starstarstarstarstar

Very good service...spoke to many different agents

Landmark Home Warranty Logo

Reply from Landmark Home Warranty

Sep 10, 2019

Dear Beth, We are glad to see that our agents and contractors have been able to provide you with 4-star service! We would be happy to hear your feedback on what we can do to provide you with 5-star services as it provides great insights on how we can improve to better serve our homeowners. Please feel free to reach out to me directly at [email protected] Sincerely, Tiffany Nguyen Customer Relations Manager [email protected]

Verified Customer

starstarstarstarstar
Andrew Rybacki
September 9th, 2019 DETAILS
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

Always helpful and responsive.Pleasent on the phone

Landmark Home Warranty Logo

Reply from Landmark Home Warranty

Sep 10, 2019

Dear Andrew, Thank you for taking the time to share your feedback. We appreciate it and are happy to hear that you feel this way! We are here to provide you with a peace of mind for your home. Please do not hesitate to reach out to us for any of your home warranty needs! Sincerely, Tiffany Nguyen Customer Relations Manager [email protected]

starstar_borderstar_borderstar_borderstar_border
Taylor
September 6th, 2019 Cleveland, TX DETAILS
Value for your money
starstar_borderstar_borderstar_borderstar_border
Quality of product or service
starstar_borderstar_borderstar_borderstar_border
Customer service
starstar_borderstar_borderstar_borderstar_border
Company trustworthiness
starstar_borderstar_borderstar_borderstar_border

I had a terrible experience!! I called because I just moved into a home and we had the Landmark Home Warranty and the ac wasn’t working after a couple of days. They wouldn’t send me someone because they said my contract with them was pending because I had just moved there. So I paid out of pocket for someone to give me Freon and they said that there would need to be a leak test. I contacted my agent who got me in contact with a representative and they reimbursed me $45 out of the $140 I spent. Then I called landmark a few times to get the leak test and they take at least 15 minutes to answer the phone then keep putting you on hold and they still hadn’t set me up with a service. Finally someone set me up with the service but they were beyond rude and treated me like I was an inconvenience. I had to pay the service fee of $70 and the company they sent me told me that the leak test isn’t covered by landmark. Landmark did not tell me that before ordering the service I paid for. So for them to fix whatever the problem was I needed to use that company plus I had already paid the $70. Then after a leak test costing me in total $355 they told me the part was not covered by them because it was still under manufacture warranty. They could’ve known that my unit was under manufacture warranty before and I could’ve had my own service done. So the company I hired to do the work after finding out about all of this would’ve only cost me $95 to do the leak test. I overpaid $260 thanks to landmark being so incompetent and the company they sent me overcharging. I am arguing with a rep currently trying to get reimbursed but he isn’t answering me about it yet.

Landmark Home Warranty Logo

Reply from Landmark Home Warranty

Sep 09, 2019

Dear Taylor, I am sorry to hear about your recent experience with your HVAC service request. I would like to review your request in detail to better address your concerns. Please reach out to me directly at [email protected] with your property address. I look forward to hearing from you. Sincerely, Tiffany Nguyen Customer Relations Manager [email protected]

starstarstarstarstar
NjfgV
September 6th, 2019 Reno, NV

Great response time and follow-up. The contractor was speedy and honest with the timeline.

Landmark Home Warranty Logo

Reply from Landmark Home Warranty

Sep 09, 2019

Dear NjfgV, Thank you for taking the time to share your feedback. We appreciate it and are happy to hear that you feel this way! We are here to provide you with a peace of mind for your home. Please do not hesitate to reach out to us for any of your home warranty needs! Sincerely, Tiffany Nguyen Customer Relations Manager [email protected]

starstar_borderstar_borderstar_borderstar_border
Adam M.
September 4th, 2019 San Antonio, TX DETAILS
Value for your money
starstar_borderstar_borderstar_borderstar_border
Quality of product or service
starstar_borderstar_borderstar_borderstar_border
Customer service
starstarstar_borderstar_borderstar_border
Company trustworthiness
starstar_borderstar_borderstar_borderstar_border

When I have no water in my house over a long weekend, and the person on the phone deems it a nonemergency, we never receive a call back even after asking for one from the person we spoke to or from the manager or from the plumber they said that they had called. I am a disabled vet and have 4 lives in my house that require water. I could understand if it was only hot water since we are in Texas and its summer.

Landmark Home Warranty Logo

Reply from Landmark Home Warranty

Sep 05, 2019

Dear Adam, I am sorry to hear about your experience with your plumbing. I would like to review your service request and assist you with your concerns. Please reach out to me directly at [email protected] Sincerely, Tiffany Nguyen Customer Relations Manager [email protected]

starstar_borderstar_borderstar_borderstar_border
Natalia Tarakanova
August 30th, 2019 Taylorsville, UT DETAILS
Value for your money
starstar_borderstar_borderstar_borderstar_border
Quality of product or service
starstar_borderstar_borderstar_borderstar_border
Customer service
starstar_borderstar_borderstar_borderstar_border
Company trustworthiness
starstar_borderstar_borderstar_borderstar_border

The worst home warranty company ever!! Don’t trust this company! I had a leaking fridge. The contractor said that the fridge is very old, he couldn’t fix it and it needs to be replaced. He cleaned it and said that if I will have the same problem I need to call to the home warranty company and they should replace the fridge. In 2 months I called to the company with the same problem. They sent another contractor and he found another problem and this problem is not covered by home warranty!!! How do you like it!!! I asked why the conclusion of the second contractor is more important than the first one and I asked to sent another contractor. They refused to do it and answered in a rude form that my file is closed and if I have any issues about it I could do whatever I want. They couldn’t help me! They refused to replace the fridge, they even refused to find the parts for replacing. I had to pay for the second contractor appointment, but I think that he was a fake one. He didn’t do anything and spent in my house just 5 minutes but he had enough time to make a conclusion what is good for the company. Please, please, please Don’t waste time, money and nerves on this company!!!!!

Landmark Home Warranty Logo

Reply from Landmark Home Warranty

Sep 03, 2019

Dear Natalia, Your feedback is taken very seriously as it plays a vital role in our quality assurance and it provides great insights on how we can improve to better serve our homeowners, and we appreciate the time you have taken to share it. I am sorry to hear that you feel this way. I would like the opportunity to review your concerns in more detail to better address them. I am unable to pull up your warranty with the given information. Please reach out to me directly at [email protected] Sincerely, Tiffany Nguyen Customer Relations Manager [email protected]

starstarstarstarstar
Sterling Davis
August 28th, 2019 Webster, TX DETAILS
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

I've so far had nothing but good experiences with them. Every time I've had an issue with my home and have submitted a service request, they've responded and scheduled a service company very quickly. Highly recommended.

Landmark Home Warranty Logo

Reply from Landmark Home Warranty

Aug 29, 2019

Dear Sterling, Thank you for taking the time to share your feedback. We appreciate it and are happy to hear that you feel this way! We are here to provide you with a peace of mind for your home. Please do not hesitate to reach out to us for any of your home warranty needs! Sincerely, Tiffany Nguyen Customer Relations Manager [email protected]

starstarstarstarstar
brenda rice
August 23rd, 2019 Saint George, UT

You got somebody to fix the air conditioner in a timely matter the company was very friendly and professional

Landmark Home Warranty Logo

Reply from Landmark Home Warranty

Aug 26, 2019

Dear Brenda, We are pleased to hear that we have been able to service you in a timely manner! We appreciate your feedback and hope to continue to provide remarkable service for you! Please do not hesitate to reach out to us for anything you may need in the future! Sincerely, Tiffany Nguyen Customer Relations Manager [email protected]

starstarstarstarstar
Gina Creger
August 19th, 2019 Boise, ID DETAILS
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

Thank you so much for the quick response to our clothes washer being broken and replacing it with a new one so quickly

Landmark Home Warranty Logo

Reply from Landmark Home Warranty

Aug 20, 2019

Dear Gina, We are pleased to hear that we have been able to service you in a timely manner! We appreciate your feedback and hope to continue to provide remarkable service for you! Please do not hesitate to reach out to us for anything you may need in the future! Sincerely, Tiffany Nguyen Customer Relations Manager [email protected]

starstar_borderstar_borderstar_borderstar_border
John A
August 19th, 2019 Pleasant Grove, UT DETAILS
Value for your money
starstar_borderstar_borderstar_borderstar_border
Quality of product or service
starstar_borderstar_borderstar_borderstar_border
Customer service
starstar_borderstar_borderstar_borderstar_border
Company trustworthiness
starstar_borderstar_borderstar_borderstar_border

Purchased a home warranty in March to cover home, including AC units and swimming pool. In May opened pool. Everything worked for a week, then pump controller stopped working. Filed service ticket with Landmark. They replied they couldn't find a pool service company and I'd have to find my own. Took a while to find one myself and had them come out. They said needed a new control board. Called Landmark. Landmark said the part should be covered, but they couldn't confirm if it was working before it broke. The service company told them it was working previously and said Landmark would twist their words to not cover it. Landmark denied the claim. I called and disputed, and they wouldn't budge. So, I asked for a full refund, since they wouldn't cover what they said they would. They said they'd only give a prorated refund, minus a cancellation fee. In other words, they took hundreds of dollars from me and did absolutely nothing.

Landmark Home Warranty Logo

Reply from Landmark Home Warranty

Aug 20, 2019

Dear John, I am sorry to hear about your experience with your pool service request. I would be happy to review it to better address your concerns. Please reach out to me directly at [email protected] Sincerely, Tiffany Nguyen Customer Relations Manager [email protected]