Landmark Home Warranty

verified
Landmark Home Warranty Logo

9.1

Overall Score

Landmark Home Warranty

verified
Offers customizable plans for an additional fee
1-(844) 836-5114

Protecting more than 70,000 homeowners each year, Landmark Home Warranty provides affordable and comprehensive home warranties for residential properties in Arizona, Idaho, Nevada, Oregon, Texas, and Utah. The home warranty company has local representatives and independent licensed contractors in every region it services. Landmark Home Warranty is a member of the National Home Service Contract Association and the Texas Real Estate Commission. Founded in 2004, Landmark Home Warranty's headquarters reside in South Jordan, Utah.

The Good

  • Customization (With a Service Fee)
  • Coverage Options for Real Estate Professionals
  • Pest Control Services
  • Homeowner Support
  • Helpful Website
  • Industry Recognition

Customization (With a Service Fee)

Landmark Home Warranty company offers two main home warranty plans for homeowners. The coverage plans include a Home Systems Plan which covers systems such as a water heater, air conditioning, and pipe leaks. The other warranty plan, the Total Protection Plan, includes warranty services that cover appliances such as washers and dryers, central vacuums, and dishwashers. Specific coverage for what each warranty covers is as follows:

Home Systems Plan: $34-35/Month (Depending on State)

  • Air conditioning and heating preseason
  • Subterranean termite treatment ($195 service call fee)
  • Pest control treatment
  • Failures due to sediment, rust, or corrosion
  • Unlimited air conditioning units
  • Unlimited heating units
  • HVAC modifications
  • Freon recapture/recovery/recharge
  • Electrical system
  • Ceiling and exhaust fans
  • Water heaters (up to 70 gallons, unlimited units)
  • Toilet removal/reattachment
  • Tankless water heaters
  • Hydrojetting
  • Plumbing pipe leaks
  • Concrete-encased pipe leaks
  • Drain line stoppages
  • Toilets
  • Whirlpool motor and pump assembly
  • Shower and diverter valves
  • Faucets, shower heads, and arms
  • Pressure regulators
  • Interior hose bibs
  • No fault coverage upgrades for code violations, improper repair, and haul away

Total Protection Plan: $55-56/Month (Depending on State)

  • Everything included in Home Systems Plan
  • Central vacuum
  • Garage door opener unit and remote transmitter
  • Dishwasher
  • Garbage disposal
  • Oven/range/cooktop
  • Built-in microwave
  • Kitchen exhaust fan
  • Kitchen refrigerator
  • Washer and dryer

Landmark Home Warranty company also allows homeowners to customize their plans by adding extra services and major appliances for an additional monthly fee. Prices vary by state, but available add-ons include the following:

  • Booster pump
  • Salt water equipment
  • Septic system and pumping
  • Exterior pipe leak repair
  • Garage door opener
  • Swimming pool/hot tub/portable spa equipment
  • Free standing icemaker
  • Grinder pumps
  • Water softener
  • Well pump
  • Roof leak repair
  • Wet bar refrigerator

Coverage Options for Real Estate Professionals

In addition to offering packages for homeowners, Landmark Home Warranty services also include home warranty coverage options for real estate professionals. Four different real estate plans ranging in price from $375 to $525 per year are available, giving real estate agents the ability to select the home warranty coverage level they prefer.

Pest Control Services

Landmark Home Warranty includes pest control services in of each of its plans, which is relatively unique within the industry and can help homeowners to save money by avoiding the cost of a separate pest control contract.

Homeowner Support

Landmark Home Warranty strives to make it as easy as possible for its customers to protect their homes. The company provides an accessible homeowner dashboard where customers can check their coverage, open a claim, and renew their home warranty coverage and plans online. Landmark Home Warranty also provides phone support, and they have customer service account managers that are available to answer questions and help homeowners open a claim or coordinate a repair.

Helpful Website 

Landmark Home Warranty's website is quite robust and provides several helpful resources. There is a blog section of the company's website that includes information about buying or selling a house, HVAC, plumbing, appliance warranties, home repairs and maintenance, electrical systems, real estate, pest control, property management, lifestyle and decor, and home warranties. All of these topics have their own blog section and include numerous articles within each that provide information and advice on subjects within the topic. 

Industry Recognition 

Landmark Home Warranty has received a number of industry accolades and accreditation, including ranking #929 on the Inc. 5000's list of fastest-growing companies of 2016 and #22 on the Utah Business Fast 50 list in 2016. Additionally, Landmark has received a large portion of positive home warranty reviews, and they protect over 70,000 homeowners each year. 

The Bad

  • Limited Availability
  • Relatively Short Time in Business

Limited Availability

Currently, Landmark Home Warranty only offers its services in six states: Arizona, Idaho, Nevada, Oregon, Texas, and Utah. Although the company has announced that it plans to expand nationwide, customers who live elsewhere at this time will not have the ability to purchase home warranty coverage from Landmark Home Warranty.

Relatively Short Time in Business

Landmark Home Warranty was founded in 2004, which means that the company has just over a decade of experience. Although the company has a proven track record during this time, many other companies in the industry have been in business for much longer and earned several more years of experience. With fewer years in business, customers may be hesitant to go with Landmark Home Warranty.

The Bottom Line

Landmark Home Warranty is a well-respected home warranty company that offers a number of attractive features, including customer service from licensed contractors in every area they are located in, customizable plans for homeowners, packages specifically geared towards real estate professionals, pest control services, customer support, and an informative website. Make sure you look over its many home warranty reviews and recommendations from customers. Landmark Home Warranty is definitely worth looking into for those living within its service area of Arizona, Idaho, Nevada, Oregon, Texas, and Utah.

We'll Introduce You!

Call our recommended rep over at Landmark Home Warranty below.

1-(844) 836-5114

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User Reviews

4.2

2110 Reviews

Your trust is our top priority, so we check all reviews for accuracy and relevance. Additionally, we do not allow companies to alter or remove reviews. Learn more

Sort by:
Megan
September 20th, 2018 Conroe, TX

Customer service representative was extremely helpful and made the process of a warranty claim simple and easy! Would definitely recommend as the best warranty to anyone buying a house.

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Reply from Landmark Home Warranty

Landmark Customer RelationsSep 20, 2018

Dear Megan, Thank you for the 5-star rating! We are glad to hear that our agents and contractors have been helpful in your time of need. We appreciate your feedback and hope to continue to provide remarkable service for you! Sincerely, Cheyenne Rapier Customer Relations Manager [email protected]

Helpful?
Adam
September 19th, 2018 Cibolo, TX DETAILS
Value for your money
Quality of product or service
Customer service
Company trustworthiness

The ease of claims and their follow up game on their associated repair companies is amazing.

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Reply from Landmark Home Warranty

Landmark Customer RelationsSep 20, 2018

Dear Adam, Thank you for the rating! We are pleased to hear that we have been able to provide you with remarkable service. Please do not hesitate to reach out to us for anything you may need in the future! Sincerely, Cheyenne Rapier Customer Relations Manager [email protected]

Helpful?
Brian Kozerski
September 19th, 2018 DETAILS
Value for your money
Quality of product or service
Customer service
Company trustworthiness

Timely response to my claim top rate service vendor

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Reply from Landmark Home Warranty

Landmark Customer RelationsSep 20, 2018

Dear Brian, We are pleased to hear that we have been able to service you in a timely manner! Please feel free to reach out to us for any of your home warranty needs. Sincerely, Cheyenne Rapier Customer Relations Manager [email protected]

Helpful?
Hein Ellis
September 19th, 2018 Spring, TX DETAILS
Value for your money
Quality of product or service
Customer service
Company trustworthiness

Quick accurate service arrangements. No fuss

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Reply from Landmark Home Warranty

Landmark Customer RelationsSep 20, 2018

Hein Ellis We appreciate your feedback and hope to continue to provide remarkable service for you! Please do not hesitate to reach out to us for anything you may need in the future! Sincerely, Cheyenne Rapier Customer Relations Manager [email protected]

Helpful?
Nagesh Kumar
September 18th, 2018 Rio Rico, AZ DETAILS
Value for your money
Quality of product or service
Customer service
Company trustworthiness

Customer care rep was supportive, provided me with directions that lead to timely sorting out of the request for change of water heater.

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Reply from Landmark Home Warranty

Landmark Customer RelationsSep 19, 2018

Dear Nagesh, We are glad to see that we have been able to provide you with timely service! We appreciate your feedback and hope to continue to provide remarkable service for you! Please do not hesitate to reach out to us for anything you may need in the future! Sincerely, Tiffany Nguyen Customer Relations Manager [email protected]

Helpful?
Oria Cloutier
September 18th, 2018 Boerne, TX DETAILS
Value for your money
Quality of product or service
Customer service
Company trustworthiness

We are new to Landmark. So far , so good . I like that I was able to actually speak with a representative rather than automated service.

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Reply from Landmark Home Warranty

Landmark Customer RelationsSep 19, 2018

Dear Oria, We are glad to see that our agents and contractors have been able to provide you with 4-star service! We would be happy to hear your feedback on what we can do to provide you with 5-star services as it provides great insights on how we can improve to better serve our homeowners. Please feel free to reach out to me directly at [email protected] Sincerely, Tiffany Nguyen Customer Relations Manager [email protected]

Helpful?
Nellie Morgan
September 18th, 2018 Salt Lake City, UT

We were busy interviewing the new renters when Landmark people arrived. We showed them the locks they needed to reset and they went ahead and did it all very quickly. When they were through they brought us our new keys.

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Reply from Landmark Home Warranty

Landmark Customer RelationsSep 19, 2018

Dear Nellie, We are glad to see that we have been able to provide you with timely service! We appreciate your feedback and hope to continue to provide remarkable service for you! Please do not hesitate to reach out to us for anything you may need in the future! Sincerely, Tiffany Nguyen Customer Relations Manager [email protected]

Helpful?

Verified Customer

Alexandra trigili
September 17th, 2018 DETAILS
Value for your money
Quality of product or service
Customer service
Company trustworthiness

They took care of my problem promptly and it was fixed completely.

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Reply from Landmark Home Warranty

Landmark Customer RelationsSep 18, 2018

Dear Alexandra, We are glad to see that we have been able to provide you with timely service! We appreciate your feedback and hope to continue to provide remarkable service for you! Please do not hesitate to reach out to us for anything you may need in the future! Sincerely, Tiffany Nguyen Customer Relations Manager [email protected]

Helpful?

Verified Customer

Elisa Cartlidge
September 17th, 2018 DETAILS
Value for your money
Quality of product or service
Customer service
Company trustworthiness

Some confusion on service appointment date and time.

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Reply from Landmark Home Warranty

Landmark Customer RelationsSep 18, 2018

Dear Elisa, Thank you for taking the time to share your feedback. I am sorry to hear of the confusion with scheduling, however, I am glad to see your repairs have been done. Please do not hesitate to reach out to us for any of your home warranty needs. Sincerely, Tiffany Nguyen Customer Relations Manager [email protected]

Helpful?

Verified Customer

Christy Hart
September 17th, 2018 DETAILS
Value for your money
Quality of product or service
Customer service
Company trustworthiness

REadily available to start a claim. Always knowledgeable or finds answers.

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Reply from Landmark Home Warranty

Landmark Customer RelationsSep 18, 2018

Dear Christy, We are glad to have the opportunity to provide you with a peace of mind for your home! We appreciate your feedback and hope to continue to provide remarkable service for you! Please do not hesitate to reach out to us for anything you may need in the future! Sincerely, Tiffany Nguyen Customer Relations Manager [email protected]

Helpful?

Verified Customer

Chris gordon
September 17th, 2018 DETAILS
Value for your money
Quality of product or service
Customer service
Company trustworthiness

The contractors they you lies apparently don't get paid prevailing wages for their job so they could care less about the customer schedule 3 to 5 days out on emergency situations they could care less

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Reply from Landmark Home Warranty

Landmark Customer RelationsSep 18, 2018

Dear Chris, Your feedback is taken very seriously as it plays a vital role in our quality assurance and it provides great insights on how we can improve to better serve our homeowners, and we appreciate the time you have taken to share it. I am sorry to hear about your experience with your leak. We have sent a recall ticket to Lion’s Den to go back out to your home to check their work at no additional cost to you if the issue is related to the original leak. I see that you have a scheduled appointment for 09/18/18. If you have any further questions or concerns, please reach out to me directly at [email protected] Sincerely, Tiffany Nguyen Customer Relations Manager [email protected]

Helpful?
A G Cranney
September 19th, 2018 Orem, UT DETAILS
Value for your money
Quality of product or service
Customer service
Company trustworthiness

They always answer, and get people out quickly if they can.

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Reply from Landmark Home Warranty

Landmark Customer RelationsSep 20, 2018

Dear A G Cranney, We are pleased to hear that we have been able to service you in a timely manner! We appreciate your feedback and hope to continue to provide remarkable service for you! Sincerely, Cheyenne Rapier Customer Relations Manager [email protected]

Helpful?
Donna Lipps
September 17th, 2018 Tucson, AZ DETAILS
Value for your money
Quality of product or service
Customer service
Company trustworthiness

Speedy approval, sheet metal fabrication took to long, 2 weeks which was not Pleasant for 100+ temperatures in Arizona. Disagreement between contractor and landmark over money was not acceptable. I am satisfied with installation from contractor. Out of pocket expenses were higher than expected but acceptable.

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Reply from Landmark Home Warranty

Landmark Customer RelationsSep 18, 2018

Dear Donna, We are glad to see that our contractors have been able to provide you with 4-star service! We would be happy to hear the details of your feedback on what we can do to provide you with 5-star services as it provides great insights on how we can improve to better serve our homeowners. Please feel free to reach out to me directly at [email protected] Sincerely, Tiffany Nguyen Customer Relations Manager [email protected]

Helpful?
Pam Parks
September 17th, 2018 Aubrey, TX DETAILS
Value for your money
Quality of product or service
Customer service
Company trustworthiness

Had a leaky toilet in the master bathroom & needed it fixed ASAP! You provided a local plumbing company who bent over backwards to fix the problem! Thank you!

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Reply from Landmark Home Warranty

Landmark Customer RelationsSep 18, 2018

Dear Pam, We are glad to see that we have been able to provide you with timely service for your toilet leak! We appreciate your feedback and hope to continue to provide remarkable service for you! Please do not hesitate to reach out to us for anything you may need in the future! Sincerely, Tiffany Nguyen Customer Relations Manager [email protected]

Helpful?
Dan Luthi
September 14th, 2018 Layton, UT DETAILS
Value for your money
Quality of product or service
Customer service
Company trustworthiness

We have had a Landmark Home Warranty every year for the past four years on our home. We have loved having the security of the warranty their for us in the event we need it. Each time we have contacted LHW we have received great support and service.

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Reply from Landmark Home Warranty

Landmark Customer RelationsSep 17, 2018

Dear Dan, We are glad to have the opportunity to provide you with a peace of mind for your home! We appreciate your feedback and hope to continue to provide remarkable service for you! Please do not hesitate to reach out to us for anything you may need in the future! Sincerely, Tiffany Nguyen Customer Relations Manager [email protected]

Helpful?
Elsa
September 14th, 2018 Kerrville, TX DETAILS
Value for your money
Quality of product or service
Customer service
Company trustworthiness

I need to get pest control service to get rid of a recent invasion of spiders and pill bugs. I called Landmark and they responded quickly. My house was treated today less than a week after my request. I’m am very happy with the service I received.

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Reply from Landmark Home Warranty

Landmark Customer RelationsSep 17, 2018

Dear Elsa, We are glad to see that we have been able to provide you with timely service! We appreciate your feedback and hope to continue to provide remarkable service for you! Please do not hesitate to reach out to us for anything you may need in the future! Sincerely, Tiffany Nguyen Customer Relations Manager [email protected]

Helpful?
Sergei
September 13th, 2018 Tucson, AZ DETAILS
Value for your money
Quality of product or service
Customer service
Company trustworthiness

Landmark’s contractor - Hamilton Home Appliances- and their handyman Freddie was absolutely knowledgeable, professional and techie. He revitalize my freezer within minutes... THANK YOU ALL INVOLVED!!!

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Reply from Landmark Home Warranty

Landmark Customer RelationsSep 13, 2018

Dear Sergei, We are glad to see that our agents and contractors have been able to provide you with 5-star service. We appreciate your feedback and hope to continue to provide remarkable service for you! Please do not hesitate to reach out to us for anything you may need in the future! Sincerely, Tiffany Nguyen Customer Relations Manager [email protected]

Helpful?
Ray Fletcher
September 12th, 2018 Oregon City, OR DETAILS
Value for your money
Quality of product or service
Customer service
Company trustworthiness

Being a realtor, after the sale is so important. I've used several warranty companies in the past 17 yrs. Landmark has been the best one to date. They stand by there product and respond when I need them.

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Reply from Landmark Home Warranty

Landmark Customer RelationsSep 12, 2018

Dear Ray, We are glad to see that our agents and contractors have been able to provide you with 5-star service. We appreciate your feedback and hope to continue to provide remarkable service for you! Please do not hesitate to reach out to us for anything you may need in the future! Sincerely, Tiffany Nguyen Customer Relations Manager [email protected]

Helpful?
Eric Ashbrook
September 11th, 2018 Little Elm, TX DETAILS
Value for your money
Quality of product or service
Customer service
Company trustworthiness

Had an issue with AC, they sent out a company next day and the issue was resolved. Very seamless and happy ending so far!

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Reply from Landmark Home Warranty

Landmark Customer RelationsSep 11, 2018

Dear Eric, We are glad to see that our agents and contractors have been able to provide you with 5-star service. We appreciate your feedback and hope to continue to provide remarkable service for you! Please do not hesitate to reach out to us for anything you may need in the future! Sincerely, Tiffany Nguyen Customer Relations Manager [email protected]

Helpful?

Verified Customer

T
September 10th, 2018 DETAILS
Value for your money
Quality of product or service
Customer service
Company trustworthiness

IF WE COULD HAVE ONE NUMBER TO REACH SOMEONE WOULD BE NICE INSTEAD OF CALLING DIFFERENT NUMBERS ALL THE TIME.

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Reply from Landmark Home Warranty

Landmark Customer RelationsSep 12, 2018

Dear T, Thank you for sharing your feedback. Our main number is 866-306-2999. This will provide a directory for each of our departments. Is there a certain department you are looking for? I would be happy to assist you. You can reach me directly at [email protected] Sincerely, Tiffany Nguyen Customer Relations Manager [email protected]

Helpful?

Verified Customer

William Kramer
September 10th, 2018 DETAILS
Value for your money
Quality of product or service
Customer service
Company trustworthiness

Landmark has not honored their repair. The AC unit needed a compressor replacement and Landmark charged a deductible then covered only one part despite other associated parts, materials needed and had me pay $825. It then broke again less than 30 days and they now expect me to pay $860. Outrageous!

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Reply from Landmark Home Warranty

Landmark Customer RelationsSep 12, 2018

Dear William, Your feedback is taken very seriously as it plays a vital role in our quality assurance and it provides great insights on how we can improve to better serve our homeowners, and we appreciate the time you have taken to share it. I am sorry to hear of your experience with your A/C service request. I would like the opportunity to review your service request in more detail to better address your concerns. Please reach out to me directly at [email protected] Sincerely, Tiffany Nguyen Customer Relations Manager [email protected]

Helpful?

Verified Customer

Michael G. Garcia
September 10th, 2018 DETAILS
Value for your money
Quality of product or service
Customer service
Company trustworthiness

Poor quality of contractors. Poor follow up.

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Reply from Landmark Home Warranty

Landmark Customer RelationsSep 12, 2018

Dear Michael, Your feedback is taken very seriously as it plays a vital role in our quality assurance and it provides great insights on how we can improve to better serve our homeowners, and we appreciate the time you have taken to share it. I am sorry to hear that you feel this way. I would like the opportunity to discuss your concerns in more detail to better address them. Please reach out to me directly at [email protected] Sincerely, Tiffany Nguyen Customer Relations Manager [email protected]

Helpful?

Verified Customer

Clarence Falk
September 10th, 2018 DETAILS
Value for your money
Quality of product or service
Customer service
Company trustworthiness

My air conditioner leak required 5 different contractor visits within a year before repair and replacement was provided

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Reply from Landmark Home Warranty

Landmark Customer RelationsAug 21, 2018

Dear Clarence, I am sorry to hear about your continuous leak in your A/C unit. I see that you have a scheduled appointment for today, 08/21/18. Once the diagnosis can be reviewed, a representative will be able to go over the details on how we will be able to move forward. In the meantime, if you have any questions, you can reach out to me directly at [email protected] Sincerely, Tiffany Nguyen Customer Relations Manager [email protected]

Helpful?

Verified Customer

George Carter
September 10th, 2018 DETAILS
Value for your money
Quality of product or service
Customer service
Company trustworthiness

Didn't communicate that I would owe for freon.

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Reply from Landmark Home Warranty

Landmark Customer RelationsApr 17, 2018

Dear George, I am sorry to hear of your experience. It appears that you may need a contractor of a different trade. The original claim was opened for an appliance contractor as the failure is electrical and will need an electrician. A new ticket would need to be opened for the new trade. I would be happy to assist you on opening this. Please do not hesitate to reach out to me directly at [email protected] Respectfully, Tiffany Nguyen Customer Relations Manager [email protected]

Helpful?

Verified Customer

Troy Tarnowski
September 10th, 2018 DETAILS
Value for your money
Quality of product or service
Customer service
Company trustworthiness

Great customer service and effective quality. They are quick to respond and deliver great product.

Helpful?

Verified Customer

Gasmasher
September 10th, 2018 DETAILS
Value for your money
Quality of product or service
Customer service
Company trustworthiness

Fast response to requests (usually), but contractors are sometimes changed and then there is a delay until the 2nd contractor responds and works out their schedule.

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Reply from Landmark Home Warranty

Landmark Customer RelationsSep 12, 2018

Dear Gasmasher, We are glad to see that our agents and contractors have been able to provide you with 4-star service! We would be happy to hear your feedback on what we can do to provide you with 5-star services as it provides great insights on how we can improve to better serve our homeowners. Please feel free to reach out to me directly at [email protected] Sincerely, Tiffany Nguyen Customer Relations Manager [email protected]

Helpful?

Verified Customer

Trista Pallarez
September 10th, 2018 DETAILS
Value for your money
Quality of product or service
Customer service
Company trustworthiness

my last ticket submitted took almost 3 months to complete, it's still incomplete. waiting to receive either a check covering the wall they had to cut into, to fix the piping.

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Reply from Landmark Home Warranty

Landmark Customer RelationsSep 12, 2018

Dear Trista, Your feedback is taken very seriously as it plays a vital role in our quality assurance and it provides great insights on how we can improve to better serve our homeowners, and we appreciate the time you have taken to share it. I am sorry to hear of your experience with your plumbing service request. The cash out to assist you with bringing your drywall back up to a rough finish was processed on 09/11/18. It will take 10-14 business days to get to you. If you have any further questions, please feel free to reach out to me directly at [email protected] Sincerely, Tiffany Nguyen Customer Relations Manager [email protected]

Helpful?

Verified Customer

David Bruno
September 10th, 2018 DETAILS
Value for your money
Quality of product or service
Customer service
Company trustworthiness

Great service. Great making sure everything is to customer satisfaction before closing a ticket.

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Reply from Landmark Home Warranty

Landmark Customer RelationsSep 11, 2018

Dear David, We are glad to see that our agents and contractors have been able to provide you with 5-star service. We appreciate your feedback and hope to continue to provide remarkable service for you! Please do not hesitate to reach out to us for anything you may need in the future! Sincerely, Tiffany Nguyen Customer Relations Manager [email protected]

Helpful?

Verified Customer

Troy F
September 10th, 2018 DETAILS
Value for your money
Quality of product or service
Customer service
Company trustworthiness

Response quickly, took care of the problem in a timely manner.

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Reply from Landmark Home Warranty

Landmark Customer RelationsSep 11, 2018

Dear Troy, We are glad to see that our agents and contractors have been able to provide you with 5-star service. We appreciate your feedback and hope to continue to provide remarkable service for you! Please do not hesitate to reach out to us for anything you may need in the future! Sincerely, Tiffany Nguyen Customer Relations Manager [email protected]

Helpful?

Verified Customer

John Noble
September 10th, 2018 DETAILS
Value for your money
Quality of product or service
Customer service
Company trustworthiness

Fast friendly customer service; prompt contact and service from the vendor

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Reply from Landmark Home Warranty

Landmark Customer RelationsSep 11, 2018

Dear John, We are glad to see that our agents and contractors have been able to provide you with 5-star service. We appreciate your feedback and hope to continue to provide remarkable service for you! Please do not hesitate to reach out to us for anything you may need in the future! Sincerely, Tiffany Nguyen Customer Relations Manager [email protected]

Helpful?

Verified Customer

Therese Quintanilla
September 10th, 2018 DETAILS
Value for your money
Quality of product or service
Customer service
Company trustworthiness

Prompt to get back with scheduling service

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Reply from Landmark Home Warranty

Landmark Customer RelationsSep 11, 2018

Dear Therese, We are glad to see that our agents and contractors have been able to provide you with 5-star service. We appreciate your feedback and hope to continue to provide remarkable service for you! Please do not hesitate to reach out to us for anything you may need in the future! Sincerely, Tiffany Nguyen Customer Relations Manager [email protected]

Helpful?

Verified Customer

Mike
September 10th, 2018 DETAILS
Value for your money
Quality of product or service
Customer service
Company trustworthiness

Responsive! They do an INCREDIBLE job when compared to AHS.

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Reply from Landmark Home Warranty

Landmark Customer RelationsSep 11, 2018

Dear Mike, We are glad to see that our agents and contractors have been able to provide you with 5-star service. We appreciate your feedback and hope to continue to provide remarkable service for you! Please do not hesitate to reach out to us for anything you may need in the future! Sincerely, Tiffany Nguyen Customer Relations Manager [email protected]

Helpful?

Verified Customer

Blake
September 10th, 2018 DETAILS
Value for your money
Quality of product or service
Customer service
Company trustworthiness

Landmark is very quick to reply and set up a servicing agent, however, I have experienced some trouble being contacted by or scheduling service with that agent

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Reply from Landmark Home Warranty

Landmark Customer RelationsSep 12, 2018

Dear Blake, We are glad to see that our agents and contractors have been able to provide you with 4-star service! We would be happy to hear more on your feedback on what we can do to provide you with 5-star services as it provides great insights on how we can improve to better serve our homeowners. Please feel free to reach out to me directly at [email protected] Sincerely, Tiffany Nguyen Customer Relations Manager [email protected]

Helpful?

Verified Customer

Freddy
September 10th, 2018 DETAILS
Value for your money
Quality of product or service
Customer service
Company trustworthiness

Service from landmark and all but one vendor

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Reply from Landmark Home Warranty

Landmark Customer RelationsSep 12, 2018

Dear Freddy, We are glad to see that our agents and contractors have been able to provide you with 4-star service! We would be happy to hear your feedback on what we can do to provide you with 5-star services as it provides great insights on how we can improve to better serve our homeowners. Please feel free to reach out to me directly at [email protected] Sincerely, Tiffany Nguyen Customer Relations Manager [email protected]

Helpful?

Verified Customer

SDB
September 10th, 2018 DETAILS
Value for your money
Quality of product or service
Customer service
Company trustworthiness

Do good work show up on time scheduled. Take time figure out problem of the issues you are having. Polite and professional.

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Reply from Landmark Home Warranty

Landmark Customer RelationsSep 11, 2018

Dear SDB, We are glad to see that our agents and contractors have been able to provide you with 5-star service. We appreciate your feedback and hope to continue to provide remarkable service for you! Please do not hesitate to reach out to us for anything you may need in the future! Sincerely, Tiffany Nguyen Customer Relations Manager [email protected]

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Verified Customer

Ashley Nicoson
September 10th, 2018 DETAILS
Value for your money
Quality of product or service
Customer service
Company trustworthiness

Great in helping when needed the most, thank you!

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Reply from Landmark Home Warranty

Landmark Customer RelationsSep 11, 2018

Dear Ashley, We are glad to see that our agents and contractors have been able to provide you with 5-star service. We appreciate your feedback and hope to continue to provide remarkable service for you! Please do not hesitate to reach out to us for anything you may need in the future! Sincerely, Tiffany Nguyen Customer Relations Manager [email protected]

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Verified Customer

Ron English
September 10th, 2018 DETAILS
Value for your money
Quality of product or service
Customer service
Company trustworthiness

Excellent customer service. Except when they deny they said something.

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Reply from Landmark Home Warranty

Landmark Customer RelationsSep 11, 2018

Dear Ron, We are glad to see that our agents and contractors have been able to provide you with 5-star service. We appreciate your feedback and hope to continue to provide remarkable service for you! Please do not hesitate to reach out to us for anything you may need in the future! Sincerely, Tiffany Nguyen Customer Relations Manager [email protected]

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Verified Customer

Kenneth M
September 10th, 2018 DETAILS
Value for your money
Quality of product or service
Customer service
Company trustworthiness

I've never had a problem with them other than getting prompt service due to having only a couple of local service contracts.

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Reply from Landmark Home Warranty

Landmark Customer RelationsSep 12, 2018

Dear Kenneth, We are glad to see that our agents and contractors have been able to provide you with 4-star service! We would be happy to hear more on your feedback on what we can do to provide you with 5-star services as it provides great insights on how we can improve to better serve our homeowners. Please feel free to reach out to me directly at [email protected] Sincerely, Tiffany Nguyen Customer Relations Manager [email protected]

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Verified Customer

Gayla Massey Potts
September 10th, 2018 DETAILS
Value for your money
Quality of product or service
Customer service
Company trustworthiness

Their excellent service and response time.

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Reply from Landmark Home Warranty

Landmark Customer RelationsSep 11, 2018

Dear Gayla, We are glad to see that our agents and contractors have been able to provide you with 5-star service. We appreciate your feedback and hope to continue to provide remarkable service for you! Please do not hesitate to reach out to us for anything you may need in the future! Sincerely, Tiffany Nguyen Customer Relations Manager [email protected]

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Verified Customer

Betty White
September 10th, 2018 DETAILS
Value for your money
Quality of product or service
Customer service
Company trustworthiness

The local business needs to make the appointments, NOT , NOT Landmark Home Warranty

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Reply from Landmark Home Warranty

Landmark Customer RelationsSep 12, 2018

Dear Betty, Your feedback is taken very seriously as it plays a vital role in our quality assurance and it provides great insights on how we can improve to better serve our homeowners, and we appreciate the time you have taken to share it. I would like to discuss your feedback in more detail to better address your concern. Please reach out to me directly at [email protected] Sincerely, Tiffany Nguyen Customer Relations Manager [email protected]

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