Landmark Home Warranty

verified
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8.0

Overall Score

Landmark Home Warranty

verified
Offers customizable plans for an additional fee

Founded in 2005 and headquartered in South Jordan, Utah, Landmark Home Warranty provides affordable and comprehensive home warranties for residential properties in Arizona, Idaho, Nevada, Oregon, Texas, and Utah, and the company has local representatives and independent licensed contractors in every region it services. In addition, Landmark Home Warranty is a member of the National Home Service Contract Association and the Texas Real Estate Commission. Landmark Home Warranty protects over 70,000 homeowners each year.

The Good

  • Customization (With a Service Fee)
  • Coverage Options for Real Estate Professionals
  • Pest Control Services
  • Homeowner Support
  • Helpful Website
  • Industry Recognition

Customization (With a Service Fee)

Landmark Home Warranty company offers two main home warranty plans for homeowners. The coverage plans include a Home Systems Plan which covers systems such as a water heater, air conditioning, and pipe leaks. The other main plan, the Total Protection Plan, includes warranty services that cover appliances such as washers and dryers, central vacuums, and dishwashers. Specific coverage for each plan is as follows:

Home Systems Plan: $34-35/Month (Depending on State)

  • Air conditioning and heating preseason
  • Subterranean termite treatment ($195 service call fee)
  • Pest control treatment
  • Failures due to sediment, rust, or corrosion
  • Unlimited air conditioning units
  • Unlimited heating units
  • HVAC modifications
  • Freon recapture/recovery/recharge
  • Electrical system
  • Ceiling and exhaust fans
  • Water heaters (up to 70 gallons, unlimited units)
  • Toilet removal/reattachment
  • Tankless water heaters
  • Hydrojetting
  • Plumbing pipe leaks
  • Concrete-encased pipe leaks
  • Drain line stoppages
  • Toilets
  • Whirlpool motor and pump assembly
  • Shower and diverter valves
  • Faucets, shower heads, and arms
  • Pressure regulators
  • Interior hose bibs
  • No fault coverage upgrades for code violations, improper repair, and haul away

Total Protection Plan: $55-56/Month (Depending on State)

  • Everything included in Home Systems Plan
  • Central vacuum
  • Garage door opener unit and remote transmitter
  • Dishwasher
  • Garbage disposal
  • Oven/range/cooktop
  • Built-in microwave
  • Kitchen exhaust fan
  • Kitchen refrigerator
  • Washer and dryer

Landmark Home Warranty company also allows homeowners to customize their plans by adding on extra services for an additional monthly fee. Prices vary by state, but available add-ons include the following:

  • Booster pump
  • Salt water equipment
  • Septic system and pumping
  • Exterior pipe leak repair
  • Garage door opener
  • Swimming pool/hot tub/portable spa equipment
  • Free standing icemaker
  • Grinder pumps
  • Water softener
  • Well pump
  • Roof leak repair
  • Wet bar refrigerator

Coverage Options for Real Estate Professionals

In addition to offering packages for homeowners, Landmark Home Warranty services also include home warranty coverage options for real estate professionals. Four different real estate plans ranging in price from $375 to $525 per year are available, giving real estate agents the ability to select the home warranty coverage level they prefer.

Pest Control Services

Landmark Home Warranty includes pest control services in of each of its plans, which is relatively unique within the industry and can help homeowners to save money by avoiding the cost of a separate pest control contract.

Homeowner Support

Landmark Home Warranty strives to make it as easy as possible for its customers to protect their homes. The company provides an accessible homeowner dashboard where customers can check their coverage, open a claim, and renew their home warranty coverage and plans online. Landmark Home Warranty also provides phone support, and they have customer service account managers that are available to answer questions and help homeowners open a claim or coordinate a repair.

Helpful Website 

Landmark Home Warranty's website is quite robust and provides several helpful resources. There is a blog section of the company's website that includes information about buying or selling a house, HVAC, plumbing, appliance warranties, home repairs and maintenance, electrical systems, real estate, pest control, property management, lifestyle and decor, and home warranties. All of these topics have their own blog section and include numerous articles within each that provide information and advice on subjects within the topic. 

Industry Recognition 

Landmark Home Warranty has received a number of industry accolades and accreditation, including ranking #929 on the Inc. 5000's list of fastest-growing companies of 2016 and #22 on the Utah Business Fast 50 list in 2016. Additionally, Landmark has received a large portion of positive home warranty reviews, and they protect over 70,000 homeowners each year. 

The Bad

  • Limited Availability
  • Relatively Short Time in Business

Limited Availability

Currently, Landmark Home Warranty only offers its services in six states: Arizona, Idaho, Nevada, Oregon, Texas, and Utah. Although the company has announced that it plans to expand nationwide, customers who live elsewhere at this time will not have the ability to purchase home warranty coverage from Landmark Home Warranty.

Relatively Short Time in Business

Landmark Home Warranty was founded in 2005, which means that the company has just over a decade of experience. Although the company has a proven track record during this time, many other companies in the industry have been in business for much longer and earned several more years of experience. With fewer years in business, customers may be hesitant to go with Landmark Home Warranty.

The Bottom Line

Landmark Home Warranty is a well-respected home warranty company that offers a number of attractive features, including customer service from licensed contractors in every area they are located in, customizable plans for homeowners, packages specifically geared towards real estate professionals, pest control services, customer support, and an informative website. Make sure you look over its many home warranty reviews and recommendations from customers. Landmark Home Warranty is definitely worth looking into for those living within its service area of Arizona, Idaho, Nevada, Oregon, Texas, and Utah.

Disclaimer

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User Reviews

4.2

1702 Reviews

Your trust is our top priority, so we check all reviews for accuracy and relevance. Additionally, we do not allow companies to alter or remove reviews. Learn more

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yemira
June 21st, 2018 La Porte, TX DETAILS
Value for your money
Quality of product or service
Customer service
Company trustworthiness

Landmark found someone to service my refrigerator within 24 hours. Process was smooth and easy .

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Reply from Landmark Home Warranty

Landmark Customer RelationsJun 21, 2018

Yemira, Thank you for the great review! We are glad to hear that the assigned contractor was able to service you in a timely manner. We look forward to servicing you in the future with all your home warranty needs. Sincerely, Cheyenne Rapier Customer Relations Manager [email protected]

Helpful?
Bill Reid
June 20th, 2018 Phoenix, AZ DETAILS
Value for your money
Quality of product or service
Customer service
Company trustworthiness

We have been with this company for the past five years. Anytime we have had a home warranty problem they have been very professional and very quick to respond to our inquiries. The follow up is excellent we have had absolutely no problems and will continue to use landmark in the future

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Reply from Landmark Home Warranty

Landmark Customer RelationsJun 20, 2018

Dear Bill, We are glad to see that our agents and contractors have been able to provide you with 5-star service. We look forward to the opportunity to help you in the future! Please feel free to reach out to us for any of your home warranty needs. We are pleased to hear we have another opportunity to provide you remarkable service! Thank you for your continuous support. Sincerely, Tiffany Nguyen Customer Relations Manager [email protected]

Helpful?
Connie Sandoval
June 20th, 2018 San Antonio, TX DETAILS
Value for your money
Quality of product or service
Customer service
Company trustworthiness

LHW entire staff always professional & have exceptional contractors. I will recommend to friends, family & co workers.

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Reply from Landmark Home Warranty

Landmark Customer RelationsJun 20, 2018

Dear Connie, We are glad to see that our agents and contractors have been able to provide you with 4-star service! We would be happy to hear your feedback on what we can do to provide you with 5-star services as it provides great insights on how we can improve to better service our homeowners. Please feel free to reach out to me directly at [email protected] Sincerely, Tiffany Nguyen Customer Relations Manager [email protected]

Helpful?
Calger
June 19th, 2018 DETAILS
Value for your money
Quality of product or service
Customer service
Company trustworthiness

Very responsive and committed to helping resolve the issue. The staff is supportive and explains the steps to get your home back to being a your [place of peace!

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Reply from Landmark Home Warranty

Landmark Customer RelationsFeb 21, 2018

Calger, Thank you for taking the time to rate and review us! I am pleased to hear that we have been able to service you and provide you with a peace of mind for your home! We appreciate your feedback and hope to continue to provide remarkable service for you! Please do not hesitate to reach out to us for anything you may need in the future! Thank you, Tiffany Nguyen Customer Relations Manager [email protected]

Helpful?
Amanda
June 19th, 2018 DETAILS
Value for your money
Quality of product or service
Customer service
Company trustworthiness

Have used the a few times for cooling and heating issues and all times have been very easy

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Reply from Landmark Home Warranty

Landmark Customer RelationsJun 19, 2018

Dear Amanda, We are glad to see that our agents and contractors have been able to provide you with 5-star service. We look forward to the opportunity to help you in the future! Please feel free to reach out to us for any of your home warranty needs. Sincerely, Tiffany Nguyen Customer Relations Manager [email protected]

Helpful?
Paul Ochtrup
June 19th, 2018 Surprise, AZ DETAILS
Value for your money
Quality of product or service
Customer service
Company trustworthiness

Landmark has been terrific! This company is all about customer service and the businesses they contract with have been top-notch. There have been two instances where I needed to utilize Landmark; the re-keying of our newly-purchased home and a problem with the AC unit, also in the new home. Both were taken care of perfectly, professionally and quickly.

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Reply from Landmark Home Warranty

Landmark Customer RelationsJun 19, 2018

Dear Paul, We are glad to see that our agents and contractors have been able to provide you with timely 5-star service. We look forward to the opportunity to help you in the future! Please feel free to reach out to us for any of your home warranty needs. Sincerely, Tiffany Nguyen Customer Relations Manager [email protected]

Helpful?
Daniel Labrado
June 19th, 2018 Austin, TX

I had to call and Landmark was prompt and very helpful and the contractor was very friendly and gave me pointers on how to keep my air conditioning working great!

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Reply from Landmark Home Warranty

Landmark Customer RelationsJun 19, 2018

Dear Daniel, We are glad to see that our agents and contractors have been able to provide you with helpful service. We look forward to the opportunity to help you in the future! Please feel free to reach out to us for any of your home warranty needs. Sincerely, Tiffany Nguyen Customer Relations Manager [email protected]

Helpful?
Letisha
June 19th, 2018 Dripping Springs, TX DETAILS
Value for your money
Quality of product or service
Customer service
Company trustworthiness

Timely, honest, and friendly... what more could you ask for in a Home Warranty Company!

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Reply from Landmark Home Warranty

Landmark Customer RelationsJun 19, 2018

Dear Letisha, We are glad to see that our agents and contractors have been able to provide you with timely 5-star service. We look forward to the opportunity to help you in the future! Please feel free to reach out to us for any of your home warranty needs. Sincerely, Tiffany Nguyen Customer Relations Manager [email protected]

Helpful?
Jay Gaines
June 19th, 2018 San Antonio, TX DETAILS
Value for your money
Quality of product or service
Customer service
Company trustworthiness

Landmark is very prompt with the intake and processing of a claim. Contracted vendors are professional and very informative. Great service.

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Reply from Landmark Home Warranty

Landmark Customer RelationsJun 19, 2018

Dear Jay, We are glad to see that our agents and contractors have been able to provide you with timely 5-star service. We look forward to the opportunity to help you in the future! Please feel free to reach out to us for any of your home warranty needs. Sincerely, Tiffany Nguyen Customer Relations Manager [email protected]

Helpful?
Randy Call
June 19th, 2018 Riverton, UT DETAILS
Value for your money
Quality of product or service
Customer service
Company trustworthiness

we have a home warrantee that we have had for 2 years since we purchased our home. they have been easy to work with and have been prompt in responding to our needs.

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Reply from Landmark Home Warranty

Landmark Customer RelationsJun 19, 2018

Dear Randy, We are glad to see that our agents and contractors have been able to provide you with timely 5-star service. We look forward to the opportunity to help you in the future! Please feel free to reach out to us for any of your home warranty needs. Sincerely, Tiffany Nguyen Customer Relations Manager [email protected]

Helpful?

Verified Customer

Rachel Glaittli
June 18th, 2018 DETAILS
Value for your money
Quality of product or service
Customer service
Company trustworthiness

I've been very happy with the ease of getting work done.

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Reply from Landmark Home Warranty

Landmark Customer RelationsJun 18, 2018

Dear Rachel, Thank you for taking the time to rate us! We are glad to see that our agents and contractors have been able to provide you with 5-star service. We look forward to the opportunity to help you in the future! Please feel free to reach out to us for any of your home warranty needs. Sincerely, Tiffany Nguyen Customer Relations Manager [email protected]

Helpful?
Joe Orbeck
June 15th, 2018 Garden City, ID DETAILS
Value for your money
Quality of product or service
Customer service
Company trustworthiness

Good response on service calls. Emails that are reminders that are helpful for proper home maintenance.

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Reply from Landmark Home Warranty

Landmark Customer RelationsJun 15, 2018

Dear Joe, We are glad to see that our agents and contractors have been able to provide you with responsive 4-star service! We would be happy to hear your feedback on what we can do to provide you with 5-star services as it provides great insights on how we can improve to better service our homeowners. Please feel free to reach out to me directly at [email protected] Sincerely, Tiffany Nguyen Customer Relations Manager [email protected]

Helpful?
Larry
June 13th, 2018 Tucson, AZ DETAILS
Customer service
Company trustworthiness

zero customer interaction, no calls, only believes in email

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Reply from Landmark Home Warranty

Landmark Customer RelationsJun 13, 2018

Dear Larry, I am sorry to hear you have not been able to speak with a representative on the phone. You can call into the office at 866-306-2999 and speak with any available representative. I would also be happy to assist you in anything you may need. You can reach me directly at [email protected] Sincerely, Tiffany Nguyen Customer Relations Manager

Helpful?
Anonymous
June 13th, 2018 Eastover, SC DETAILS
Value for your money
Quality of product or service
Company trustworthiness

I had sent 3 emails called 8 times left message did not get call back

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Reply from Landmark Home Warranty

Landmark Customer RelationsJun 13, 2018

Dear Homeowner, Thank you for taking the time to share your feedback. I am sorry you have not recieved a response. I would be happy to assist you. Please reach out to me directly at [email protected] I look forward to hearing from you. Sincerely, Tiffany Nguyen Customer Relations Manager

Helpful?
Jim Myers
June 13th, 2018 Conroe, TX DETAILS
Value for your money
Quality of product or service
Customer service
Company trustworthiness

Was impressed afte talking to them and information about their company.

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Reply from Landmark Home Warranty

Landmark Customer RelationsJun 13, 2018

Dear Jim, Thank you for taking the time to rate us! We are glad to see that our agents and contractors have been able to provide you with 5-star service. We look forward to the opportunity to help you in the future! Please feel free to reach out to us for any of your home warranty needs. Sincerely, Tiffany Nguyen Customer Relations Manager [email protected]

Helpful?
Jeff Roth
June 12th, 2018 Scottsdale, AZ DETAILS
Value for your money
Quality of product or service
Customer service
Company trustworthiness

Landmark Home Warranty reps were fast, efficient, and got it completed on a Sunday (for an extra fee), but at least it happened on a Sunday. We were on a time crunch and this made all the difference.

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Reply from Landmark Home Warranty

Landmark Customer RelationsJun 12, 2018

Dear Jeff, We are am pleased to hear that we have been able to service you in a timely manner! We appreciate your feedback and hope to continue to provide remarkable service for you! Please do not hesitate to reach out to us for anything you may need in the future! Sincerely, Tiffany Nguyen Customer Relations Manager [email protected]

Helpful?
Sheray Nichole Reese
June 12th, 2018 Houston, TX DETAILS
Value for your money
Quality of product or service
Customer service
Company trustworthiness

Gave me the run around at first about fixing my air conditioner. Finally fixed everything after I gave up the first time, waited a couple of months, then called back. The contractor was nice when he showed up and was quick with his work.

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Reply from Landmark Home Warranty

Landmark Customer RelationsJun 12, 2018

Dear Sheray, We are glad to see that our agents and contractors have been able to provide you with 4-star service for your A/C. We would be happy to hear your feedback on what we can do to provide you with 5-star services. Please feel free to reach out to me directly at [email protected] Sincerely, Tiffany Nguyen Customer Relations Manager [email protected]

Helpful?
Teresa Rady
June 12th, 2018 Ogden, UT DETAILS
Value for your money
Quality of product or service
Customer service
Company trustworthiness

We scheduled to have a tune-up on our air conditioner. The online scheduler was easy. It turned out our system was leaking. Landmark gave us a couple of options. Both options were fair and helped us to get a new system.

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Reply from Landmark Home Warranty

Landmark Customer RelationsJun 12, 2018

Dear Teresa, We are glad to see that our agents and contractors have been able to provide you with 5-star service. We appreciate your feedback and hope to continue to provide remarkable service for you! Please do not hesitate to reach out to us for anything you may need in the future! Thank you, Tiffany Nguyen Customer Relations Manager [email protected]

Helpful?
Michelle Starr
June 8th, 2018 Queen Creek, AZ DETAILS
Value for your money
Quality of product or service
Customer service
Company trustworthiness

Every experience I've had has been a positive one. I had to call to get my A/C services and I had an appt with the AC co within just a couple hours for the next day. If ur AC actually breaks, its even quicker! Great customer service, great coverage, great price!!

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Reply from Landmark Home Warranty

Landmark Customer RelationsJun 08, 2018

Dear Michelle, Thank you for taking the time to rate us! We are glad to see that our agents and contractors have been able to provide you with 5-star service and provide you with a peace of mind for your home. We look forward to the opportunity to help you in the future! Please feel free to reach out to us for any of your home warranty needs. Sincerely, Tiffany Nguyen Customer Relations Manager [email protected]

Helpful?
Bill Gardner
June 8th, 2018 Sandy, UT DETAILS
Value for your money
Quality of product or service
Customer service
Company trustworthiness

It's amazing and helpful to the max.. I used the service for a replacement of dishwasher and sessional tune up of my air conditioner.

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Reply from Landmark Home Warranty

Landmark Customer RelationsJun 08, 2018

Dear Bill, Thank you for taking the time to rate us! We are glad to see that our agents and contractors have been able to provide you with helpful 5-star service for your dishwasher and HVAC units. We look forward to the opportunity to help you in the future! Please feel free to reach out to us for any of your home warranty needs. Sincerely, Tiffany Nguyen Customer Relations Manager [email protected]

Helpful?
Colin Stark
June 7th, 2018 DETAILS
Value for your money
Quality of product or service
Customer service
Company trustworthiness

I had an issue with my booster pump for my pool cleaner so I contacted Landmark and within 24 hours it was fixed! Minimal fuss, maximum speed! I recommend them.

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Reply from Landmark Home Warranty

Landmark Customer RelationsJun 08, 2018

Dear Colin, We are pleased to hear that we have been able to service you in a timely manner! We appreciate your feedback and hope to continue to provide remarkable service for you! Please do not hesitate to reach out to us for anything you may need in the future! Sincerely, Tiffany Nguyen Customer Relations Manager [email protected]

Helpful?
Angela Olvera
June 7th, 2018 Boise, ID

I had an issue with my air conditioner and they were so wonderful about getting the help I need.

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Reply from Landmark Home Warranty

Landmark Customer RelationsJun 08, 2018

Dear Angela, Thank you for taking the time to rate us! We are glad to see that our agents and contractors have been able to provide you with 5-star service. We look forward to the opportunity to help you in the future! Please feel free to reach out to us for any of your home warranty needs. Sincerely, Tiffany Nguyen Customer Relations Manager [email protected]

Helpful?
Charles Nathanson
June 7th, 2018 Leander, TX DETAILS
Value for your money
Quality of product or service
Customer service
Company trustworthiness

Landmark saves you money for any repairs that is needed for your home. I had to replace my garbage disposal and it only cost me the trip call $70 to replace a $150 appliance. My water softener went out and even though they couldn't repair it . I was given a check that I was able to buy a new unit, wasn't the same brand but is working as well as the original softener.

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Reply from Landmark Home Warranty

Landmark Customer RelationsJun 08, 2018

Dear Charles, Thank you for taking the time to rate us! We are glad to see that our agents and contractors have been able to provide you service for your garbage disposal and water softener, and a peace of mind for your home. We look forward to the opportunity to help you in the future! Please feel free to reach out to us for any of your home warranty needs. Sincerely, Tiffany Nguyen Customer Relations Manager [email protected]

Helpful?
Fatina
June 5th, 2018 Royse City, TX DETAILS
Value for your money
Quality of product or service
Customer service
Company trustworthiness

I filed a claim late at night and Landmark called me back the next morning and did the arrangement with the contractor who called me with a time and date for my repair. A professional contractor came on time and new exactly what the problem with my AC was. He replaced the broken part (motor) in a very short time and my AC works now beautifully. The best part is only had to pay $75.00 for the service charge and nothing else. I highly recommend Landmark.

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Reply from Landmark Home Warranty

Landmark Customer RelationsJun 05, 2018

Dear Fatina, Thank you for taking the time to rate us! We are glad to see that our agents and contractors have been able to provide you with 5-star service for your A/C. We look forward to the opportunity to help you in the future! Please feel free to reach out to us for any of your home warranty needs. Sincerely, Tiffany Nguyen Customer Relations Manager [email protected]

Helpful?

Verified Customer

Michael W
June 4th, 2018 DETAILS
Value for your money
Quality of product or service
Customer service
Company trustworthiness

They seem more of a middleman like Angie's list than a warranty company. I am not really very impressed & will not renew them.

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Reply from Landmark Home Warranty

Landmark Customer RelationsJun 04, 2018

Dear Michael, I am sorry to hear that you feel this way. I would be happy to go into detail with any questions you may have. Please reach out to me directly at [email protected] I look forward to hearing from you. Sincerely, Tiffany Nguyen Customer Relations Manager

Helpful?

Verified Customer

Mary carpenter
June 4th, 2018 DETAILS
Value for your money
Quality of product or service
Customer service
Company trustworthiness

Great response and amazing customer service. We had several problems with our new house and they took care of them quickly with great professional.

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Reply from Landmark Home Warranty

Landmark Customer RelationsJun 04, 2018

Dear Mary, Thank you for taking the time to rate and review us! I am pleased to hear that we have been able to service you in a timely manner! We appreciate your feedback and hope to continue to provide remarkable service for you! Please do not hesitate to reach out to us for anything you may need in the future! Sincerely, Tiffany Nguyen Customer Relations Manager [email protected]

Helpful?
S.W.
June 5th, 2018 Spring, TX DETAILS
Value for your money
Quality of product or service
Customer service
Company trustworthiness

Excellent network of contractors that landmark uses!

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Reply from Landmark Home Warranty

Landmark Customer RelationsJun 05, 2018

Dear S.W., Thank you for taking the time to rate us! We are glad to see that our contractors have been able to provide you with 5-star service. We look forward to the opportunity to help you in the future! Please feel free to reach out to us for any of your home warranty needs. Sincerely, Tiffany Nguyen Customer Relations Manager [email protected]

Helpful?
Hollie Baumeister
June 5th, 2018 Humble, TX DETAILS
Value for your money
Quality of product or service
Customer service
Company trustworthiness

Fast and friendly service every time. We have used them multiple times over a year and a half .

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Reply from Landmark Home Warranty

Landmark Customer RelationsJun 05, 2018

Dear Hollie, Thank you for taking the time to rate us! We are glad to see that our agents and contractors have been able to provide you with timely 5-star service. We look forward to the opportunity to help you in the future! Please feel free to reach out to us for any of your home warranty needs. Sincerely, Tiffany Nguyen Customer Relations Manager [email protected]

Helpful?
Donna L Felkins-Dohm
June 5th, 2018 Prescott Valley, AZ

The coverage seems a little thin. We get only One pest control service in one year. We moved in and the fireplace stopped working- uh, no coverage. We’ve only been here a month. That worries me.

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Reply from Landmark Home Warranty

Landmark Customer RelationsJun 05, 2018

Dear Donna, I'm sorry to hear of your experience. The warranty does not cover the fireplaces. The pest control, it is a service that we offer for our homeowners. Typically, if more than one service is needed, it would then be considered maintenance. I would be happy to go over your coverage in more detail and answer any questions you may have. You can reach me directly at [email protected] Sincerely, Tiffany Nguyen Customer Relations Manager

Helpful?
Beverly McKinney
June 1st, 2018 Whitney, TX DETAILS
Value for your money
Quality of product or service
Customer service
Company trustworthiness

Response time was excellent, they did attempt to send someone for my repair of my ice maker who said they did not travel that far. However, the contractor who came out for my repair was much farther than the first contractor.

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Reply from Landmark Home Warranty

Landmark Customer RelationsJun 01, 2018

Dear Beverly, We are glad to see that our agents and contractors have been able to provide you with 4-star service. We would be happy to hear your feedback on what we can do to provide you with 5-star services. Please feel free to reach out to me directly at [email protected] Sincerely, Tiffany Nguyen Customer Relations Manager [email protected]

Helpful?
Bertha Butler
May 31st, 2018 West Jordan, UT DETAILS
Value for your money
Quality of product or service
Customer service
Company trustworthiness

We just closed on our home. The ink wasn't even dry yet. Much to our dismay we had to contact Landmark Home Warranty. I hadn't even had time to look at my contract. I was treated with respect. Once they knew the reason I was calling the transferred me to the correct department. My claim was filed and completed in a very timely manner. The contractor was professional.

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Reply from Landmark Home Warranty

Landmark Customer RelationsMay 31, 2018

Dear Bertha, Thank you for taking the time to rate us! We are glad to see that our agents and contractors have been able to provide you with timely 5-star service. We look forward to the opportunity to help you in the future! Please feel free to reach out to us for any of your home warranty needs. Sincerely, Tiffany Nguyen Customer Relations Manager [email protected]

Helpful?
W
May 29th, 2018 Riverton, UT

Everytime I call, I know I'm going to have to fight with them on everything. We've had issues with our home and it's like pulling teeth literally everytime we call.

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Reply from Landmark Home Warranty

Landmark Customer RelationsMay 29, 2018

Dear W, I am sorry to hear that you feel this way. I would like to discuss the details of your concerns and go over any questions you may have on coverage. To appropriately address them, please reach out to me directly at [email protected] Thank you for taking the time to share your feedback. I look forward to hearing from you. Sincerely, Tiffany Nguyen Customer Relations Manager [email protected]

Helpful?
Shondra Turner
May 29th, 2018 Glendale, AZ DETAILS
Value for your money
Quality of product or service
Customer service
Company trustworthiness

The case managers are very helpful and provide great tips including how best to get repairs needed. The contractors they send are polite, professional and explain everything they are doing. It is nice to have a company where I do not have to worry about fixing minor and major items in my home.

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Reply from Landmark Home Warranty

Landmark Customer RelationsMay 29, 2018

Dear Shondra, Thank you for taking the time to rate us! We are glad to see that our agents and contractors have been able to provide you with 5-star service and provide you with a peace of mind for your home. We appreciate your feedback and hope to continue to provide remarkable service for you! Please do not hesitate to reach out to us for anything you may need in the future! Sincerely, Tiffany Nguyen Customer Relations Manager [email protected]

Helpful?
Kathleen Chartrand
June 5th, 2018 Spring, TX DETAILS
Value for your money
Quality of product or service
Customer service
Company trustworthiness

Quick and friendly service! They have covered almost all of our repairs. When our dishwasher broke, they got it fixed the same day I called it in!

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Reply from Landmark Home Warranty

Landmark Customer RelationsJun 05, 2018

Dear Kathleen, Thank you for taking the time to rate us! We are glad to see that our agents and contractors have been able to provide you with timely 5-star service for your dishwasher. We look forward to the opportunity to help you in the future! Please feel free to reach out to us for any of your home warranty needs. Sincerely, Tiffany Nguyen Customer Relations Manager [email protected]

Helpful?
Di Anne L.
June 5th, 2018 Leander, TX DETAILS
Value for your money
Quality of product or service
Customer service
Company trustworthiness

Calling in a service request is always easy and pleasant. Plus the repair guys that show up at my house are always extremely professional which is refreshing!

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Reply from Landmark Home Warranty

Landmark Customer RelationsJun 05, 2018

Dear Di Anne, Thank you for taking the time to rate us! We are glad to see that our agents and contractors have been able to provide you with 5-star service. We look forward to the opportunity to help you in the future! Please feel free to reach out to us for any of your home warranty needs. Sincerely, Tiffany Nguyen Customer Relations Manager [email protected]

Helpful?

Verified Customer

Valerie
May 25th, 2018 Ivins, UT DETAILS
Value for your money
Quality of product or service
Customer service
Company trustworthiness

Fast response time and great customer service.

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Reply from Landmark Home Warranty

Landmark Customer RelationsMay 25, 2018

Dear Valerie, Thank you for taking the time to rate and review us! I am pleased to hear that we have been able to service you in a timely manner! We appreciate your feedback and hope to continue to provide remarkable service for you! Please do not hesitate to reach out to us for anything you may need in the future! Sincerely, Tiffany Nguyen Customer Relations Manager [email protected]

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Verified Customer

KW
May 25th, 2018 Lewisville, TX DETAILS
Value for your money
Quality of product or service
Customer service
Company trustworthiness

Alway's been pleased with service until the most recent. Didn't really seem to get my value from the service with the options that were laid out.

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Reply from Landmark Home Warranty

Landmark Customer RelationsMay 25, 2018

Dear KW, Thank you for taking the time to share your feedback. I am sorry to hear your most recent service was not as expected. We would be happy to hear your feedback on what we can do to provide you with valuable 5-star services. Please feel free to reach out to me directly at [email protected] Sincerely, Tiffany Nguyen Customer Relations Manager [email protected]

Helpful?

Verified Customer

Andy Greenwell
May 25th, 2018 Garland, TX DETAILS
Value for your money
Quality of product or service
Customer service
Company trustworthiness

Always helpful trying to solve the problem

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Reply from Landmark Home Warranty

Landmark Customer RelationsMay 25, 2018

Dear Andy, Thank you for taking the time to rate us! We are glad to see that our agents and contractors have been able to provide you with helpful 5-star service. We look forward to the opportunity to help you in the future! Please feel free to reach out to us for any of your home warranty needs. Sincerely, Tiffany Nguyen Customer Relations Manager [email protected]

Helpful?

Verified Customer

Daniel
May 25th, 2018 Austin, TX DETAILS
Value for your money
Quality of product or service
Customer service
Company trustworthiness

The AC guy who came out was very knowledgeable and did a very good job

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Reply from Landmark Home Warranty

Landmark Customer RelationsMay 25, 2018

Dear Daniel, We are glad to see that our contractor was able to provide you with 4-star service. We would be happy to hear your feedback on what we can do to provide you with 5-star services. Please feel free to reach out to me directly at [email protected] We look forward to the opportunity to help you in the future! Please feel free to reach out to us for any of your home warranty needs. Sincerely, Tiffany Nguyen Customer Relations Manager [email protected]

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Verified Customer

Joe Matlock
May 25th, 2018 Kingsbury, TX DETAILS
Value for your money
Quality of product or service
Customer service
Company trustworthiness

For several years now, Landmark has always been able to provide timely and excellent service people for home warranty needs.

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Reply from Landmark Home Warranty

Landmark Customer RelationsFeb 13, 2018

Joe, Thank you for taking the time to rate and review us! I am pleased to hear that we have been able to service you in a timely manner! We appreciate your feedback and hope to continue to provide remarkable service for you! Please do not hesitate to reach out to us for anything you may need in the future! Thank you, Tiffany Nguyen Customer Relations Manager [email protected]

Helpful?