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Landmark Home Warranty

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4,096 User Reviews

7.9

Overall Score

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LAST UPDATED: October 18th, 2021

Protecting more than 70,000 homeowners each year, Landmark Home Warranty provides affordable and comprehensive home warranties for residential properties in Arizona, Idaho, Nevada, Oregon, Texas, and Utah. The home warranty company has local representatives and independent licensed contractors in every region it services.

Landmark Home Warranty is a member of the National Home Service Contract Association and the Texas Real Estate Commission. Founded in 2004, Landmark Home Warranty's headquarters reside in South Jordan, Utah.

Read Landmark Home Warranty reviews below to see what real consumers have to say about the warranty service provider. Current warranty reviews note quality and timely service, friendly and responsive service professionals, and comprehensive coverage. 

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The Good

  • Customization (With a Service Fee)
  • Coverage Options for Real Estate Professionals
  • Pest Control Services
  • Homeowner Support
  • Helpful Website
  • Industry Recognition
  • Landmark Home Warranty Reviews

Customization (With a Service Fee)

Landmark Home Warranty company offers two main home warranty plans for homeowners. The coverage plans include a Home Systems Plan which covers systems such as a water heater, air conditioner, and pipe leaks. The other warranty plan, the Total Protection Plan, includes warranty services that cover appliances such as a washer and dryer, a built-in microwave, and a garage door opener. Specific coverage for what each warranty covers is as follows:

Home Systems Plan: $34–35 per Month (Depending on State)

  • Air conditioning/heating preseason
  • Unlimited air conditioning units
  • Subterranean termite treatment ($195 service call fee)
  • Failures due to sediment, rust, or corrosion
  • No-fault upgrades for code violations, improper repair, and haul away
  • Freon recapture/recovery/recharge
  • Water heaters (up to 70 gallons, unlimited units)
  • HVAC modifications
  • Tankless water heaters
  • Hydro jetting
  • Concrete-encased pipe leaks
  • Drain line stoppages
  • Pest control treatment
  • Shower and diverter valves
  • Pressure regulators
  • Interior hose bibs
  • Ceiling and exhaust fans
  • Unlimited heating units
  • Whirlpool motor and pump assembly
  • Unlimited air conditioning units
  • Toilet removal/reattachment
  • Plumbing pipe leaks
  • Plumbing pipe leaks
  • Faucets, showerheads, and arms
  • Toilets
  • Electrical system

Total Protection Plan: $55–56 per Month (Depending on State)

  • Everything included in the Home Systems Plan
  • Garage door opener unit and remote transmitter
  • Oven/range/cooktop
  • Built-in microwave
  • Central vacuum
  • Kitchen exhaust fan
  • Dishwasher
  • Kitchen refrigerator
  • Garbage disposal
  • Washer and dryer

Available Add-Ons (Depending on State)

Landmark Home Warranty also allows homeowners to customize their plans by adding extra services and major appliances for an additional monthly fee. Having customizable plans can provide peace of mind to homeowners because they don't have to purchase entirely new warranty policies to include the appliances they want coverage for, making quality assurance a priority. Customers can select individual systems and appliances to add on to their current home warranty plan.

  • Booster pump
  • Freestanding icemaker
  • Salt water equipment
  • Grinder pumps
  • Septic system and pumping
  • Water softener
  • Exterior pipe leak repair
  • Well pump
  • Garage door opener
  • Roof leak repair
  • Swimming pool/hot tub/portable spa equipment
  • Wet bar refrigerator

Coverage Options for Real Estate Professionals

In addition to offering packages for homeowners, Landmark Home Warranty services also include home warranty coverage options for real estate professionals. Four different real estate plans ranging in price from $375 to $525 per year are available, giving real estate agents the ability to select the home warranty coverage level they prefer.

Pest Control Services

Landmark Home Warranty includes pest control services in of each of its plans, and you don't have to pay extra for it. This is relatively unique within the industry and can help homeowners to save money by avoiding the cost of a separate pest control contract. 

Homeowner Support

Landmark Home Warranty strives to make it as easy as possible for its customers to protect their homes. The company provides an accessible homeowner dashboard where customers can check their coverage, open a claim, and renew their home warranty coverage and plans online.

Landmark Home Warranty also provides phone support, and the company has customer service account managers that are available to answer questions and help homeowners open a claim or coordinate a repair or appliance replacement.

Helpful Website 

Landmark Home Warranty's website is quite robust and provides several helpful resources. There is a blog section of the company's website that includes information about buying or selling a house, HVAC, plumbing, appliance warranties, home repairs and maintenance, electrical systems, real estate, pest control, property management, lifestyle and decor, and home warranties. Each of these topics has its own section and includes numerous articles within each that provide information and advice on subjects within the topic. 

Industry Recognition 

Landmark Home Warranty has received a number of industry accolades and accreditation, including ranking #929 on the Inc. 5000's list of fastest-growing companies of 2016 and #22 on the Utah Business Fast 50 list in 2016. Additionally, Landmark has received a large portion of positive home warranty reviews, and they protect and offer coverage to over 70,000 homeowners each year. 

Landmark Home Warranty Reviews

Especially with home warranty companies, you want to make sure you're going with a company that will give you reliable and exceptional service. Landmark Home Warranty reviews reflect just that with high star ratings from consumers. Even with thousands of reviews, the company's overall star rating is quite high.

The company also responds personally to its customer reviews, so you know the business sees customer feedback and takes it seriously, which is comforting for the consumer. 

Positive review highlights include a quick claim and repair time and remarkable service and maintenance workers. Browse Landmark Home Warranty reviews below to see what else customers are saying about the warranty service. 

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The Bad

  • Limited Availability

Limited Availability

Currently, warranty service provider only offers its services in six states: Arizona, Idaho, Nevada, Oregon, Texas, and Utah. Although the company has announced that it plans to expand nationwide, clients who live elsewhere at this time will not have the ability to purchase home warranty coverage from Landmark Home Warranty.

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The Bottom Line

Landmark Home Warranty is a well-respected home warranty company that offers a number of attractive features, including customer service from licensed contractors in every area they are located in, customizable plans for homeowners, packages specifically geared towards real estate professionals, pest control services, customer support, and an informative website.

Landmark Home Warranty is definitely worth looking into for those living within its service area of Arizona, Idaho, Nevada, Oregon, Texas, and Utah. Check out Landmark Home Warranty reviews below if you want to see what consumers have to say about the service provider.

Customer reviews currently highlight effective quality assurance for timely service and repair, quality customer service, affordable prices, and much more.

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Star Rating

4.2

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4,096 Reviews

Review Breakdown

5 grade

60%

4 grade

20%

3 grade

8%

2 grade

4%

1 grade

8%

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Jean Smith Saint George, UT

I have had to call Landmark twice, after years of not having any problems. They had a service rep here within two days when other people want for a week or more. My dishwasher needed circuit boards and they were able to get them within a week and fixed my dishwasher. Circuit boards are hard to get because of Covid. I give them all the stars in the sky.

6 days ago

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Reply from Landmark Home Warranty

Dear Ms. Smith, Thank you so much for the 5 star review and providing such amazing feedback regarding your customer service experiences with Landmark Home Warranty! Providing timely repairs completed by knowledgeable and friendly service professionals is exactly what we strive to do, and we are happy to hear how pleased you are with the level of service and support you received. Thank you again for the opportunity! We truly value your loyal business of 5 years and look forward to serving you in the future. Landmark Home Warranty

Oct. 14th, 2021

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Ken Loury Chandler, AZ

I've had more than my share of things breaking during my fine using Landmark. They have answered the call in each and every issue. I have nothing but good things to say about Landmark.

6 days ago

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Reply from Landmark Home Warranty

Dear Mr. Loury, Thank you so much for the 5 star review and providing such thoughtful comments regarding your customer service experiences with Landmark Home Warranty! Our top priority is your satisfaction and to provide best in class service, from the first call to the completed repair, and we love the positive feedback and always appreciate the opportunity to help. On behalf of the entire team, thank you again for entrusting Landmark with all your home warranty and home services needs! We truly value your continued business and look forward to serving you again. Landmark Home Warranty

Oct. 15th, 2021

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Janet Rumford Green Valley, AZ

When I called regarding our kitchen sink they sent someone right out. Problem with our stove top .. they send someone right out.. when I wanted to talk about our replacement and the timeline for that , I couldn't get in touch with them. Things take time and we love our new cooktop!

3 weeks ago

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Reply from Landmark Home Warranty

Dear Mrs. Rumford, Thank you so much for the 5 star review regarding your customer service experiences with Landmark Home Warranty and our contractors! Customer satisfaction is our number one priority, and we sincerely appreciate your interest in all the wonderful services Landmark has to offer. On behalf of the entire Landmark team, thank you again! We truly value your business and look forward to serving you in the future. Landmark Home Warranty

Sep. 30th, 2021

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Melanie Hill Clearfield, UT

Excellent and friendly customer service. I did have a problem when the electrical guy came out and I asked multiple times if I need to turn off the breakers and he said no. With that the three of the breakers blew and in turn my master bedroom 68 inch tv was fried. To top it off with him he was more interested in checking me out than listening to my problems. I have never get so uncomfortable in my own home then when he was here. He wasn’t preto fix the problems the first visit. I will never have he or his company in my home again.

4 weeks ago

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Reply from Landmark Home Warranty

Dear Ms. Hill, Thank you for bringing this information to our attention and allowing Landmark the opportunity to review your situation firsthand. We constantly strive to provide best-in-class service and peace of mind to our valued homeowners and we sincerely appreciate the constructive feedback and opportunity to assist with all your home warranty and home services needs. We sincerely hope to restore your faith in the wonderful services Landmark has to offer and thank you again for your consideration. Landmark Home Warranty

Sep. 24th, 2021

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Bonnie C Ash Meridian, ID

They have responded to all of my requests...a little common sense does go a long way!!! If an appliance is over ten years old, please ask for replacement? Parts are hard to find, in general..over ten years...next to impossible! Don't waste time looking? Help the customer out by just asking for replacement! Just good customer service!!!

4 weeks ago

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Reply from Landmark Home Warranty

Dear Ms. Ash, Thank you so much for the 5 star review and providing thoughtful testimony regarding your customer service experiences with Landmark Home Warranty! Our utmost priority is your complete satisfaction and to make the process easy and hassle free, and it makes us extremely happy to know how well the warranty process has worked for you with our replacement option. Thank you again for choosing Landmark! We truly value your business and look forward to serving you again. Landmark Home Warranty

Sep. 24th, 2021

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Cheryl Henry Galveston, TX

We've been waiting for several weeks to have our dishwasher repaired. Landmark told me the repair company would contact me; they did not. I called them. The repairman came and had to order a part. After a couple of weeks, I called the repair company and was told Landmark was in charge of ordering a part. We have had no update from Landmark and are still waiting for our dishwasher to be repaired.

6 days ago

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Reply from Landmark Home Warranty

Dear Ms. Henry, Thank you for bringing this information to our attention and allowing Landmark the opportunity to review the situation firsthand. Our top priority is customer satisfaction and to service you as quickly as possible, and we sincerely regret the frustration. Please be assured the purchase order for the dishwasher repairs was processed in accordance with the terms of the service plan. Once available, the contractor will arrange an appointment to complete the installation. Thank you for your consideration and allowing Landmark the opportunity to provide you with this additional explanation. Landmark Home Warranty

Oct. 15th, 2021

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Sarah Lett Star, ID

Christopher S. is hands down the BEST customer service agent I've ever spoken to on the phone! So professional & personable! Thank you, Chris, for doing such a great job! So refreshing to speak with a kind human these days! That man deserves a raise!

4 days ago

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Fey Banks Sugar Land, TX

Better than any other warranty company i used but one needs to be persistent as long hold calls, need to find your own contractor and the need for your contractor to send s diagnosis, need for you to pay the contractor then submit for a refund is definitely designed to make you quit and pay out of pocket.

3 weeks ago

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Reply from Landmark Home Warranty

Dear Ms. Banks, Thank you so much for the 4 star review regarding your customer service experiences with Landmark Home Warranty. Our top priority is customer satisfaction while offering comprehensive coverage, quality repairs, and dependable contractors, and we sincerely appreciate the constructive feedback and opportunity to assist with all your home warranty and home services needs. Thank you again for the opportunity! We truly value your business and look forward to serving you in the future. Landmark Home Warranty

Sep. 30th, 2021

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Leo R Bray Sun City West, AZ

I've used Landmark Home Warranty a handful of times. The response time could be better, the contractors could be better accessible, but pretty happy with all work done. AC repair, AC tune-up, plumbing service. Just renewed the home warranty for a 5th year? .

4 weeks ago

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Reply from Landmark Home Warranty

Dear Mr. Bray, Thank you so much for the 4 star review regarding your customer service experiences with Landmark Home Warranty. Customer satisfaction and servicing our valued homeowners as quickly as possible is our top priority, and we sincerely appreciate the constructive feedback and opportunity to assist with all your home warranty and home services needs. Thank you again for the opportunity! We truly value your loyal business of 5 years and look forward to serving you in the future. Landmark Home Warranty

Sep. 24th, 2021

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David Hyder Goodyear, AZ

Landmark has been great in the services I needed. Specifically, those services so far have involved pool motor replacement, air conditioner work, and water heater replacement

4 weeks ago

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Reply from Landmark Home Warranty

Dear Mr. Hyder, Thank you so much for the 5 star review regarding your excellent customer service experiences with Landmark Home Warranty! Customer satisfaction is at the forefront of our priorities, and it is always our most distinct pleasure to assist you with all your home warranty and home services needs. We absolutely love the positive feedback and always appreciate the opportunity to help. On behalf of the entire team, thank you again for the opportunity! We truly value your loyal business of 5 years and look forward to serving you in the future. Landmark Home Warranty

Sep. 24th, 2021

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Theresa Nance Goodyear, AZ

I had been with American Home Shield in CA and Florida and then back to CA over the past 15 years...what sold me on Landmark is that they are only in 6 states so far making it easier to get customer service via the phone and also easier for contractors to get to me in a timely manner...

1 month ago

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Reply from Landmark Home Warranty

Dear Ms. Nance, Thank you so much for the 5 star review and wonderful feedback regarding your customer service experiences with Landmark Home Warranty! Customer satisfaction is our number one priority, and we sincerely appreciate your interest in all the wonderful services Landmark has to offer. On behalf of the entire team, thank you for choosing Landmark! We sincerely appreciate your business and look forward to serving you again. Landmark Home Warranty

Sep. 16th, 2021

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Barbara Farmington, UT

Fast service and they have quickly taken care of the issues that needed to be addressed in my home.

20 hours ago

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James Perry Sherman, TX

Prompt friendly and reliable. Every time I have called I have gotten the same professional treatment.

6 days ago

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Reply from Landmark Home Warranty

Dear Mr. Perry, Thank you so much for the 5 star review regarding your customer service experiences with Landmark Home Warranty! Providing timely repairs completed by knowledgeable and friendly service professionals is exactly what we strive to do, and we are happy to hear how pleased you are with the level of service and support you received. On behalf of the entire team, thank you again for the opportunity! We truly value your business and look forward to serving you in the future. Landmark Home Warranty

Oct. 14th, 2021

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Brian Watson Round Rock, TX

Contacting them to schedule a repair was easy and they kept in contact with me every step of the way until repair was completed.

1 week ago

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Reply from Landmark Home Warranty

Dear Mr. Watson, Thank you so much for the 5 star review regarding your customer service experiences with Landmark Home Warranty! Your satisfaction and maintaining responsiveness when you experience a breakdown is our constant priority, and we appreciate your wonderful remarks. On behalf of the entire Landmark team, thank you again! We truly value your business and look forward to serving you in the future. Landmark Home Warranty

Oct. 8th, 2021

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Patty Eugene, OR

The outcome of my claim was perfect. The phone call to turn in a claim is lengthy and I answered the same questions more than once. I know they are thorough and that's good however.

3 weeks ago

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Reply from Landmark Home Warranty

Dear Patty, Thank you so much for the 4 star review regarding your customer service experiences with Landmark Home Warranty. Customer satisfaction and servicing our valued homeowners as quickly as possible is our top priority, and we sincerely appreciate the constructive feedback and opportunity to assist with all your home warranty and home services needs. Thank you again for the opportunity! We truly value your business and look forward to serving you in the future. Landmark Home Warranty

Sep. 30th, 2021

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Maggie Ireland Mesquite, NV

Our high-end refrigerator needed parts and service worth more than the unit. Landmark offered, and we accepted. We were able to get a new fridge with that check.

4 weeks ago

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Reply from Landmark Home Warranty

Dear Ms. Ireland, Thank you so much for the 5 star review and providing such thoughtful testimony regarding your customer service experiences with Landmark Home Warranty! Our top priority is to provide a level of service that exceeds your expectations, and it is always our most distinct pleasure to assist you with all your home warranty and home service needs. Thank you again for choosing Landmark! We truly value your business and look forward to serving you in the future. Landmark Home Warranty

Sep. 24th, 2021

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Mark Boyd Sierra Vista, AZ

Given my past experience dealing with them, I now know the best way. When I am being given the run around on a repair, I go to the Area Representative. He will get things done.

4 weeks ago

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Reply from Landmark Home Warranty

Dear Mr. Boyd, Thank you so much for the 4 star review regarding your customer service experiences with Landmark Home Warranty! Our top priority is your satisfaction, and it is always our most distinct pleasure to assist you with all your home warranty and home services needs. Thank you again for choosing Landmark! We truly value your business and look forward to serving you in the future. Landmark Home Warranty

Sep. 24th, 2021

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Patrick Colvin Kirksville, MO

I spoke with Christopher S about renewing my home warranty. Christopher was very polite and energetic. He answered sl off my questions and concluded our interaction quickly and professionally. I look forward to speaking to him again in ther future.

1 week ago

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Reply from Landmark Home Warranty

Dear Mr. Colvin, Thank you so much for the 5 star review and providing such positive remarks regarding your excellent customer service experiences with Landmark Home Warranty and Christopher! We constantly strive to provide you with fast, friendly service that exceeds your expectations, and we are absolutely thrilled that this has been your experience. Answering your questions and ensuring a seamless contract renewal was extremely important to Christopher, and he appreciated the opportunity to offer his personal assistance to you. On behalf of the entire Landmark team, thank you again for the opportunity! We truly value your continued business and look forward to serving you in the future. Landmark Home Warranty

Oct. 11th, 2021

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June I Wells Henderson, NV

Plumber came to repair a toilet that wasn't flushing. He replaced the internal parts in the toilet tank, and ran a 'snake' and checked for blockage. The toilet does not flush solid waste, so I have to use a plunger. The plumber said it was probably the 20+ year old toilet. I let Landmark know that the toilet was not functional, and have not heard back from them.

1 month ago

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Reply from Landmark Home Warranty

Dear Ms. Wells, Thank you for taking the time to write a review regarding your customer service experience with Landmark Home Warranty. Your satisfaction with all your home warranty and home services needs is our top priority, and we sincerely regret the frustration. We have left you a voice message to address your concerns and offer our personal assistance and look forward to hearing from you soon. We are also available 24/7, 365 days a year to help our valued homeowners in the moment. Thank you again for your consideration and allowing Landmark the opportunity to serve you. Landmark Home Warranty

Sep. 16th, 2021

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Suzanne Severini Kamas, UT

I dealt with a wonderful customer service agent, Robin B who was extremely knowledgeable, professional and courteous. He not only provided me with updated informaion about my policy, but he noticed an issue with an option that was checked off that I did not need. His honestly and his concern go above and beyond - especially in today's world where most personal customer service is non existent. Robin is a huge asset for Landmark!

2 weeks ago

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Reply from Landmark Home Warranty

Dear Ms. Severini, On behalf of the entire team, thank you so much for the 5 stars and providing such thoughtful feedback regarding your customer service experiences with Landmark Home Warranty and Robin! Your satisfaction is our utmost priority and it is always our distinct pleasure to assist you with all your home warranty and home services needs. We agree! Robin is a true professional and he appreciated the opportunity to provide you with his personal assistance. Thank you again! We truly value your continued business and look forward to serving you in the future. Landmark Home Warranty

Oct. 5th, 2021

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Linda Norsworthy San Antonio, TX

Four stars because most of the time, once I get to talk with the agent, all is professional, courteous and efficient. The last star is because of getting through on their phone lines can take hours,. Getting a response from an email isn’t much better. In never got a call back when I left my number at 1:00!pm one day.,I had to call back the next day and wait in hold again. Most frustrating!

2 months ago

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Reply from Landmark Home Warranty

Dear Ms. Norsworthy, On behalf of the entire team, thank you so much for the 4 stars and providing such thoughtful testimony regarding your customer service experiences with Landmark Home Warranty! Your satisfaction is our utmost priority and we always appreciate the opportunity to help, and also your patience while holding. Thank you again! We truly value your continued business and look forward to servicing you in the future. Landmark Home Warranty

Aug. 4th, 2021

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carla Kellam Austin, TX

I couldn't be more thankful to have pick Landmark Warranty for our forever home. It is not our first time buying a home, but it's the first time using Landmark Home Warranty. And let me tell you it has been the BEST decision we ever made. I will totally recommend Landmark to all my clients here in Texas, and I and forever grateful. PS: Landmark Home Warranty approved the change of our three AC condenser units that are very old and malfunction. Besides our house being a little hot, I understood that was not an emergency, and we are living challenging moments right now with this pandemic, and I was expecting to take months, before we got our units to be fix. But only took a little less than two weeks.

1 month ago

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Reply from Landmark Home Warranty

Dear Ms. Kellam, On behalf of the entire team, thank you so much for the 5 stars and providing such amazing testimony regarding your customer service experiences with Landmark Home Warranty! Your satisfaction is our utmost priority and it is always our distinct pleasure to assist you with all your home warranty needs, and we love the positive feedback. Thank you again! We truly value your business and recommendations, and look forward to serving you in the future. Landmark Home Warranty

Sep. 8th, 2021

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Gautham Gavini Anna, TX

I got really good customer service. I would recommend landmark to friends and family.

6 days ago

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Reply from Landmark Home Warranty

Dear Mr. Gavini, Thank you so much for the 5 star review regarding your customer service experiences with Landmark Home Warranty! Our top priority is to provide a level of service that exceeds your expectations, and it is always our most distinct pleasure to assist you with all your home warranty and home services needs. On behalf of the entire Landmark team, thank you again! We truly value your business and recommendations and look forward to serving you again. Landmark Home Warranty

Oct. 14th, 2021

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Louis Mendoza Spring, TX

They send out reputable concerning HVAC technician that explains answers to your questions. I made a call to Landmark the next day because I made a mistake for the call. Because of my ignorance of not allowing time for me to access my problem before the call. It was about my set points to my thermostat. I thought the technician answered my question wrong when he said, it didn’t matter how’s it set. The set points were so set that it was kicking the fan on and blowing cold air when the system was turned off. That’s why I called. I reset the set points in the thermostat everything is A Okay now. I should have not made that emergency call to Landmark the next day. I went into a Panic because I thought the technician advised me wrong. I’m truly sorry for the call. I’m totally satisfied with Landmarks Warranty policy and procedure. I’m a happy camper Thanks I hope my explanation clears up the phone called made to Landmark Warranty.

5 months ago

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Reply from Landmark Home Warranty

Dear Mr. Menzoda, Thank you so much for the 5 star review regarding your customer service experiences with Landmark Home Warranty and our dependable contractors! Our top priority is your satisfaction and to provide best in class service, from the first call to the completed repair, and we love the positive feedback and always appreciate the opportunity to help. On behalf of the entire team, thank you again! We truly value your business and look forward to serving you again. Landmark Home Warranty

Apr. 26th, 2021

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Kraig Willison Layton, UT

Because they didn't hear what I said. They provided the name of a plumber who did not contact me in a timely manner causing me to be without water for two days. I fixed the problem myself.

3 weeks ago

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Reply from Landmark Home Warranty

Dear Mr. Willison, Thank you for taking the time to write a review and providing important feedback regarding your customer service experiences with Landmark Home Warranty. Customer satisfaction and servicing our valued homeowners as quickly as possible is our top priority, and we sincerely regret the frustration. Your feedback plays a vital role in our quality assurance and provides great insight on how we can improve to better serve our valued homeowners. Thank you again. We truly value your business and look forward to serving you in the future. Landmark Home Warranty

Sep. 30th, 2021

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Talferd Jude Boise, ID

I have had absolutely no issue with Landmark handling my claims. They have always been prompt and kept with me throughout the claims process.

3 weeks ago

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Reply from Landmark Home Warranty

Dear Mr. Jude, Thank you so much for the 5 star review regarding your customer service experiences with Landmark Home Warranty! Our top priority is your complete satisfaction and to make the process easy and hassle free, and we are happy to know how well the warranty process has worked for you. On behalf of the entire team, thank you again for the opportunity! We truly value your loyal business and look forward to serving you in the future. Landmark Home Warranty

Sep. 30th, 2021

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Pam Bergeland Aledo, TX

They answer the phone right away, look at what my policy covers, then have someone call right away to take care of the problem.

4 weeks ago

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Reply from Landmark Home Warranty

Dear Ms. Bergeland, On behalf of the entire team, thank you so much for the 5 star review and providing such positive remarks regarding your customer service experiences with Landmark Home Warranty! We strive to provide the most comprehensive coverage in the industry and best-in-class service, and we are ecstatic that you have chosen Landmark as your home warranty provider.  Thank you again for choosing Landmark! We truly value your business and look forward to serving you in the future. Landmark Home Warranty

Sep. 24th, 2021

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Erik Franks Mc Kinney, TX

Called them out for an A/C service 03/03/2021. System cleaned and supposedly working well. Fast forward to 08/28/2021, A/C not blowing cold, technician says it’s dirty condenser coils and the motor needs to be replaced. Landmark is denying the claim saying that “cleaning condenser coils is not covered and considered routine” even though, page 2, section A. 1 states specifically “clean condenser coils”. To top it all off I haven’t received any communication FROM landmark about this. I’ve had to call them to query the status each time.

4 weeks ago

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Reply from Landmark Home Warranty

Dear Mr. Franks, Thank you for bringing this information to our attention and allowing Landmark the opportunity to review your situation firsthand and being so receptive to our phone call. Our top priority is customer satisfaction, and we sincerely regret the frustration. Please know we have confirmed repairs were successfully completed and cooling was restored to the home. Thank you again for your consideration and allowing Landmark the opportunity to serve you. Landmark Home Warranty

Sep. 24th, 2021

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star star star star star

RAMALINGAM RAMALINGAM Sandy, UT

Fast and excellent customer service. AC replacement was very quick and very happy with the service as AC was not working for couple of days.

4 weeks ago

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Reply from Landmark Home Warranty

Dear Mr. Ramalingam, On behalf of the entire team, thank you so much for the 5 star review regarding your customer service experiences with Landmark Home Warranty! Providing timely repairs completed by knowledgeable and friendly service professionals is exactly what we strive to do, and we are happy to hear how pleased you are with the level of service and support you receive. Thank you again for the opportunity! We truly value your business and look forward to serving you in the future. Landmark Home Warranty

Sep. 24th, 2021

star star star star star

T Richardson Star, ID

Had a few questions so I called in before renewal. Sarah M was very helpful and talked to both my husband and I and answered our questions. She was great!!!! Thanks Sarah!!

1 week ago

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Reply from Landmark Home Warranty

Dear T Richardson, Thank you so much for the 5 star review and providing such wonderful remarks regarding your customer service experiences with Landmark Home Warranty and Sarah! Our top priority is your complete satisfaction and to make the process easy and hassle free, and we are happy to know how well the warranty process has worked for you. Please know Sarah loved the positive feedback, and enjoyed providing you with her personal assistance. Thank you again for choosing Landmark! We truly value your business and look forward to serving you in the future. Landmark Home Warranty

Oct. 14th, 2021

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star star star star star

Eric Olenslager Eagle Mountain, UT

Landmark Home Warranty has treated me well as a customer and have my recommendation. Christopher S and Marc D in particular have been very helpful and provide great customer service.

1 week ago

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Reply from Landmark Home Warranty

Dear Mr. Olenslager, Thank you so much for taking the time to write a review regarding your excellent customer service experiences with Landmark Home Warranty, Christopher, and Marc! We strive to provide the most comprehensive coverage in the industry and best-in-class service, and we are ecstatic that you have chosen Landmark as your home warranty provider over the last 2 years. We have also shared your rave review with Christopher and Marc, and they are extremely grateful for the positive recognition, and loved having the opportunity to personally assist you. Thank you again for the opportunity! We truly value your business and recommendation look forward to serving you in the future. Landmark Home Warranty

Oct. 13th, 2021

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Dorothy Nampa, ID

Over the years I would’ve given five stars but recently I had a bad experience and had to threaten to leave Landmark because they sent out an appliance guy that made a false claim and I had to insist on getting a second opinion. The second appliance guy came out said it was just a simple fix and was able to fix it on the spot and Landmark never responded or apologized

1 month ago

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Reply from Landmark Home Warranty

Dear Dorothy, Thank you for bringing this information to our attention and allowing Landmark the opportunity to review your situation firsthand. Customer satisfaction is always at the forefront of our priorities, and we sincerely apologize for the frustration. We are happy to confirm that covered repairs were completed and appreciate the opportunity to provide a second look at your situation and extend positive resolution. Thank you again for your consideration. We sincerely hope to restore your faith in the wonderful services Landmark has to offer. Landmark Home Warranty

Sep. 16th, 2021

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Spencer Grant Ivins, UT

Landmark was always very quick and easy to send a technician out and take a look at an appliance problem. But when Landmark owes you money… it sometimes takes months to get ahold of someone. At first I figured this was just because of corona virus but now that my subscription is expiring I’ll get multiple calls/email a week.

1 month ago

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Reply from Landmark Home Warranty

Dear Mr. Grant, Thank you for taking the time to write a review and provide feedback regarding your customer service experiences with Landmark Home Warranty. Customer satisfaction is our constant priority, and we truly regret the frustration. We are happy to confirm that a check was issued to you for the washing machine replacement. Thank you again for your consideration and allowing Landmark the opportunity to have served you. Landmark Home Warranty

Sep. 16th, 2021

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JoAnne De La Roche Plano, TX

Doesn’t cover some important things. One person tells you yes, it’s covered it the. Someone else says it’s not covered because there isn’t an asterisk by the item. 🤦🏻‍♀️The warranty coverage is sketchy…. They will puck up on any little thing’s to keep from paying for the covered item.

1 month ago

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Reply from Landmark Home Warranty

Dear Ms. De La Roche, Thank you for taking a moment to write a review and providing testimony regarding your customer service experiences with Landmark Home Warranty. Our top priority is your satisfaction and providing the most comprehensive coverage in the industry, and we regret the frustration. We have confirmed that repairs for the pool filter were approved and completed. We have also created a service request to assess the dryer and appreciate your receptiveness to our explanations of coverage for malfunctions that occur due to normal usage. Thank you again for your consideration and allowing Landmark the opportunity to serve you. Landmark Home Warranty

Sep. 16th, 2021

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star star star star star

Ron Pastor Plano, TX

Reasonably priced, professional staff, uses only the best contractors. So far I have used them 3 times, different contractor each time. All were punctual, efficient and professiona.

2 months ago

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Reply from Landmark Home Warranty

Dear Mr. Pastor, Thank you so much for the 5 star review regarding your excellent customer service experiences with Landmark Home Warranty! Your satisfaction and providing a level of service that exceeds your expectations, is our number one priority and your testimony and the value you find in Landmark is everything we strive for as your home warranty provider. Thank you again for choosing Landmark! We truly value your business and look forward to serving you in the future. Landmark Home Warranty

Aug. 6th, 2021

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Glenn Roper Queen Creek, AZ

No company is perfect. You can call in a claim within minutes and be assigned a company for repairs. My only criticism is during the hot summer months and your central air goes out it takes days for a repair because there isn't multiple contractors for repairs.

2 months ago

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Reply from Landmark Home Warranty

Dear Mr. Roper, Thank you so much for the 4 star review regarding your customer service experiences with Landmark Home Warranty! We constantly strive to provide best-in-class service and peace of mind to our valued homeowners and we sincerely appreciate the constructive feedback and opportunity to assist with all your home warranty and home services needs. On behalf of the entire team, thank you for choosing Landmark! We truly value your business and look forward to serving you in the future. Landmark Home Warranty

Aug. 6th, 2021

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star star star star star

Cy TX

Just starting business with this company. Website let me create an account but glitched on adding card payment info. Called in and spoke with Samone S, she was professional, courteous, and competent! Samone was able to get my account sorted properly, in record time. Hopefully all my future transactions with this company will be handled as smoothly, she has set the bar for my expectations!

1 month ago

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Reply from Landmark Home Warranty

Dear Cy, Thank you so much for the 5 star review regarding your customer service experiences with Landmark Home Warranty and Samone! It is our sincerest intent to provide swift yet precise service that exceeds your expectations, and we are overjoyed to hear that this has been your experience. Please know Samone loved the positive feedback, and she enjoyed providing you with her personal assistance. Thank you again for choosing Landmark! We truly value your business and look forward to serving you in the future. Landmark Home Warranty

Sep. 22nd, 2021

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star star star star star

Jonathan Rader Keller, TX

Just signed up for Landmark's service warranty and am impressed with the additional coverage they provide that other home warranty company's don't provide. I received an immediate phone call from Melinda G at Landmark who explained the coverage for the policy and the additional coverages they provide. Will definitely take advantage of these features.

1 month ago

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Reply from Landmark Home Warranty

Dear Mr. Rader, Thank you so much for the 5 star review and providing such thoughtful testimony regarding your customer service experiences with Landmark Home Warranty and Melinda! Our number one priority is customer satisfaction, and your testimony and the value you find in the services we offer is exactly what we strive for. Please know Melinda loved the positive feedback, and she enjoyed providing you with her personal assistance. Thank you again for choosing Landmark! We truly value your business and look forward to serving you again. Landmark Home Warranty

Sep. 21st, 2021

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joeandann Frisco, TX

We were able to renew our contract with Landmark in a matter of seconds. The young man that helped us, Alexander J, was very clear, very helpful, and able to answer all of our questions plus he had a nice attitude as he helped us. It has been a pleasure to work with Landmark. We have had to have at least 3 different services done and each was done quickly and efficiently. They definitely know who to go to to get first rate service for us. . I believe this is the best Home Warranty service we could ask for. could have gotten. They are quick, pleasant, knowledgeable and AMAZING.

1 month ago

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Reply from Landmark Home Warranty

Dear Joeandann, Thank you so much for the 5 star review regarding your excellent customer service experiences with Landmark Home Warranty and Alexander! Your satisfaction and providing a level of service that exceeds your expectations, is our number one priority and your testimony and the value you find in Landmark is everything we strive for as your home warranty provider. Please know Alexander, loved the positive feedback, and he enjoyed providing you with his personal assistance. Thank you again for choosing Landmark! We truly value your continued business and look forward to serving you in the future. Landmark Home Warranty

Aug. 30th, 2021

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Andrea Thomas Bellevue, WA

I have really enjoyed working with a landmark home warranty. They made signing up extremely easy during a chaotic time of buying a house for the first time, and at our first renewal they also sent out reminders that helped us make sure we didn’t lose coverage. We have use their services to help with our garage door, reeking, and more. Their customer service representatives are always kind and generous. I would highly recommend using landmark home warranty.

1 month ago

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Reply from Landmark Home Warranty

Dear Ms. Thomas, Thank you so much for the 5 star review regarding your excellent customer service experiences with Landmark Home Warranty! Our top priority is your complete satisfaction and to make the process easy and hassle free, and we are happy to know how well the warranty process has worked for you. Thank you again for choosing Landmark! We truly value your continued business and recommendations and look forward to serving you in the future. Landmark Home Warranty

Aug. 30th, 2021

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Robert Gunderson Houston, TX

Very Responsive & corrected the issue we are very satisfied

20 hours ago

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Nicolette Trainor Portland, OR

Fantastic customer service. However did not have technician come back to install new appliance.

20 hours ago

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star star star star star

ann f thomas Sierra Vista, AZ

They were quick to respond. I received action on my request the very next day.

6 days ago

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Reply from Landmark Home Warranty

Dear Ms. Thomas, Thank you so much for the 5 star review regarding your customer service experiences with Landmark Home Warranty! Our number one priority is customer satisfaction, and your feedback and the value you find in the services we offer is exactly what we strive for. Thank you again for choosing Landmark! We truly value your continued business and look forward to serving you in the future. Landmark Home Warranty

Oct. 15th, 2021

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star star star star star

Charles Carr Saint George, UT

Professional. Fulfill needs quickly. Handle needs expeditiously.

6 days ago

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Reply from Landmark Home Warranty

Dear Mr. Carr, Thank you so much for the 5 star review and providing such positive comments regarding your customer service experiences with Landmark Home Warranty! Our number one priority is customer satisfaction, and your testimony and the value you find in the services we offer is exactly what we strive for. On behalf of the entire team, thank you again for entrusting Landmark with all your home warranty and home services needs! We truly value your business and look forward to serving you again. Landmark Home Warranty

Oct. 15th, 2021

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Shar Simkins Saint George, UT

They are very easy to work with and have great customer service!

6 days ago

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Reply from Landmark Home Warranty

Dear Ms. Simkins, On behalf of the entire team, thank you so much for 5 star review and providing such positive remarks regarding your excellent customer service experiences with Landmark Home Warranty! Your satisfaction and providing a level of service that exceeds your expectations, is our number one priority and your testimony and the value you find in Landmark is everything we strive for as your home warranty provider. Thank you again for choosing Landmark! We truly value your continued business and look forward to serving you in the future. Landmark Home Warranty

Oct. 14th, 2021

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Cory Spencer New Harmony, UT

Fast and efficient took care of the problem with a competent ac company

6 days ago

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Reply from Landmark Home Warranty

Dear Mr. Spencer, Thank you so much for the 5 star review regarding your customer service experiences with Landmark Home Warranty and our service contractor! Providing timely repairs completed by knowledgeable and friendly service professionals is exactly what we strive to do, and we are happy to hear how pleased you are with the level of service and support you received. On behalf of the entire team, thank you again for entrusting Landmark with all your home warranty and home services needs! We truly value your business and look forward to serving you in the future. Landmark Home Warranty

Oct. 15th, 2021

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Danielle Portland, OR

It's hard to get a hold of my representative. I mentioned that I am more easily available via email, but they insist on calling. Also, I wish windows and doors were covered.

4 weeks ago

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Reply from Landmark Home Warranty

Dear Danielle, Thank you for taking the time to write a review regarding your customer service experiences with Landmark Home Warranty. We constantly strive to provide best-in-class service and peace of mind to our valued homeowners, and we sincerely regret any frustration. If you would like to provide your contact information, we can be reached at [email protected] and we are happy to follow up on your behalf with your representative. Thank you again for your consideration and allowing Landmark the opportunity to serve you. Landmark Home Warranty

Sep. 24th, 2021

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Pamela Austin, TX

Landmark needs to work on increasing the number of contractors that take calls on the weekend, especially HVAC technicians during extreme weather.

4 weeks ago

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star star star star star

Ivorine Sue Neu Meridian, ID

All we did was call Landmark and they set up the appointment with the right company. Very easy. No hassle.

4 weeks ago

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Reply from Landmark Home Warranty

Dear Ms. Neu, On behalf of the entire team, thank you so much for the 5 star review and providing such positive testimony regarding your customer service experiences with Landmark Home Warranty! Providing timely repairs completed by knowledgeable and friendly service professionals is everything we strive for, and we are happy to hear how pleased you are with the level of service and support you receive. Thank you again for the opportunity! We truly value your business and look forward to serving you in the future. Landmark Home Warranty

Sep. 24th, 2021

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star star star star star

Debra Culp Grants Pass, OR

Christopher S was very polite and informative about my home warranty. I did not know that I could auto pay monthly with no extra charge. Great News!

1 week ago

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Reply from Landmark Home Warranty

Dear Ms. Culp, Thank you so much for the 5 star review regarding your outstanding customer service experiences with Landmark Home Warranty and Christopher! Our top priority is your satisfaction and to ensure the process is hassle free, and it makes us extremely happy to know how well this has worked for you. Please know Christopher loved the positive feedback, and enjoyed providing you with his personal assistance. On behalf of the entire team, thank you again for entrusting Landmark with all your home warranty and home service needs! We truly value your loyal business and look forward to serving you again. Landmark Home Warranty

Oct. 13th, 2021

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