error This company may not service all states.

Protecting more than 70,000 homeowners each year, Landmark Home Warranty provides affordable and comprehensive home warranties for residential properties in Arizona, Idaho, Nevada, Oregon, Texas, and Utah. The home warranty company has local representatives and independent licensed contractors in every region it services.

Landmark Home Warranty is a member of the National Home Service Contract Association and the Texas Real Estate Commission. Founded in 2004, Landmark Home Warranty's headquarters reside in South Jordan, Utah.

Read Landmark Home Warranty reviews below to see what real consumers have to say about the warranty service provider. Current warranty reviews note quality and timely service, friendly and responsive service professionals, and comprehensive coverage. 

The Good

  • Customization (With a Service Fee)
  • Coverage Options for Real Estate Professionals
  • Pest Control Services
  • Homeowner Support
  • Helpful Website
  • Industry Recognition
  • Landmark Home Warranty Reviews

Customization (With a Service Fee)

Landmark Home Warranty company offers two main home warranty plans for homeowners. The coverage plans include a Home Systems Plan which covers systems such as a water heater, air conditioner, and pipe leaks. The other warranty plan, the Total Protection Plan, includes warranty services that cover appliances such as a washer and dryer, a built-in microwave, and a garage door opener. Specific coverage for what each warranty covers is as follows:

Home Systems Plan: $34–35 per Month (Depending on State)

  • Air conditioning/heating preseason
  • Unlimited air conditioning units
  • Subterranean termite treatment ($195 service call fee)
  • Failures due to sediment, rust, or corrosion
  • No-fault upgrades for code violations, improper repair, and haul away
  • Freon recapture/recovery/recharge
  • Water heaters (up to 70 gallons, unlimited units)
  • HVAC modifications
  • Tankless water heaters
  • Hydro jetting
  • Concrete-encased pipe leaks
  • Drain line stoppages
  • Pest control treatment
  • Shower and diverter valves
  • Pressure regulators
  • Interior hose bibs
  • Ceiling and exhaust fans
  • Unlimited heating units
  • Whirlpool motor and pump assembly
  • Unlimited air conditioning units
  • Toilet removal/reattachment
  • Plumbing pipe leaks
  • Plumbing pipe leaks
  • Faucets, showerheads, and arms
  • Toilets
  • Electrical system

Total Protection Plan: $55–56 per Month (Depending on State)

  • Everything included in the Home Systems Plan
  • Garage door opener unit and remote transmitter
  • Oven/range/cooktop
  • Built-in microwave
  • Central vacuum
  • Kitchen exhaust fan
  • Dishwasher
  • Kitchen refrigerator
  • Garbage disposal
  • Washer and dryer

Available Add-Ons (Depending on State)

Landmark Home Warranty also allows homeowners to customize their plans by adding extra services and major appliances for an additional monthly fee. Having customizable plans can provide peace of mind to homeowners because they don't have to purchase entirely new warranty policies to include the appliances they want coverage for, making quality assurance a priority. Customers can select individual systems and appliances to add on to their current home warranty plan.

  • Booster pump
  • Freestanding icemaker
  • Salt water equipment
  • Grinder pumps
  • Septic system and pumping
  • Water softener
  • Exterior pipe leak repair
  • Well pump
  • Garage door opener
  • Roof leak repair
  • Swimming pool/hot tub/portable spa equipment
  • Wet bar refrigerator

Coverage Options for Real Estate Professionals

In addition to offering packages for homeowners, Landmark Home Warranty services also include home warranty coverage options for real estate professionals. Four different real estate plans ranging in price from $375 to $525 per year are available, giving real estate agents the ability to select the home warranty coverage level they prefer.

Pest Control Services

Landmark Home Warranty includes pest control services in of each of its plans, and you don't have to pay extra for it. This is relatively unique within the industry and can help homeowners to save money by avoiding the cost of a separate pest control contract. 

Homeowner Support

Landmark Home Warranty strives to make it as easy as possible for its customers to protect their homes. The company provides an accessible homeowner dashboard where customers can check their coverage, open a claim, and renew their home warranty coverage and plans online.

Landmark Home Warranty also provides phone support, and the company has customer service account managers that are available to answer questions and help homeowners open a claim or coordinate a repair or appliance replacement.

Helpful Website 

Landmark Home Warranty's website is quite robust and provides several helpful resources. There is a blog section of the company's website that includes information about buying or selling a house, HVAC, plumbing, appliance warranties, home repairs and maintenance, electrical systems, real estate, pest control, property management, lifestyle and decor, and home warranties. Each of these topics has its own section and includes numerous articles within each that provide information and advice on subjects within the topic. 

Industry Recognition 

Landmark Home Warranty has received a number of industry accolades and accreditation, including ranking #929 on the Inc. 5000's list of fastest-growing companies of 2016 and #22 on the Utah Business Fast 50 list in 2016. Additionally, Landmark has received a large portion of positive home warranty reviews, and they protect and offer coverage to over 70,000 homeowners each year. 

Landmark Home Warranty Reviews

Especially with home warranty companies, you want to make sure you're going with a company that will give you reliable and exceptional service. Landmark Home Warranty reviews reflect just that with high star ratings from consumers. Even with thousands of reviews, the company's overall star rating is quite high.

The company also responds personally to its customer reviews, so you know the business sees customer feedback and takes it seriously, which is comforting for the consumer. 

Positive review highlights include a quick claim and repair time and remarkable service and maintenance workers. Browse Landmark Home Warranty reviews below to see what else customers are saying about the warranty service. 

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The Bad

  • Limited Availability

Limited Availability

Currently, warranty service provider only offers its services in six states: Arizona, Idaho, Nevada, Oregon, Texas, and Utah. Although the company has announced that it plans to expand nationwide, clients who live elsewhere at this time will not have the ability to purchase home warranty coverage from Landmark Home Warranty.

The Bottom Line

Landmark Home Warranty is a well-respected home warranty company that offers a number of attractive features, including customer service from licensed contractors in every area they are located in, customizable plans for homeowners, packages specifically geared towards real estate professionals, pest control services, customer support, and an informative website.

Landmark Home Warranty is definitely worth looking into for those living within its service area of Arizona, Idaho, Nevada, Oregon, Texas, and Utah. Check out Landmark Home Warranty reviews below if you want to see what consumers have to say about the service provider.

Customer reviews currently highlight effective quality assurance for timely service and repair, quality customer service, affordable prices, and much more.

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User Reviews

Star Rating

4.2
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3,570 Reviews

Review Breakdown

5 star
59%
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Daphne Munro

January 15th, 2021 Phoenix, AZ

It was fun. I had a plumbing issue at one of my rental properties. One guard sent out some plumbers from Collins plumbing who misdiagnosed my issue. It wasn’t a clog it was a broken pipe. Then the battle started it took One guard a week to send another competent company out to diagnose the issue and finally the repairs where being done and my renter could Finally Move Back in

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Jaime carrillo

January 15th, 2021 Scottsdale, AZ

He was helpful and knowledgeable. Easy to talk to.

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JR

January 15th, 2021 Deer Park, TX DETAILS arrow_drop_down
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I like that you call reach them on weekends. I dislike that some of the services don’t work on weekends.

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Pradeep

January 13th, 2021 Grafton, MA

I have Landmark for my investment property. They attend to the repairs quickly. Quality of work is good. Great customer service. Both my tenants and myself are happy.

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Jerrell Evans

January 13th, 2021 Euless, TX DETAILS arrow_drop_down
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Well I haven't had to use this warranty which is a good thing. I do want to say that Fred F was most helpful in getting this contract renewed as I was traveling for for a few days and missed the renewal letter. Fred F was most gracious in helping renew the contract. Thank you.

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Martha Herrera

January 13th, 2021 Pasadena, TX DETAILS arrow_drop_down
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my rep Alex J was very helpful and helped me save money and i got a 2 years warranty! I highly recommend Landmark Home Warranty to my friends and family!

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SDL

January 12th, 2021 Lake Havasu City, AZ DETAILS arrow_drop_down
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The customer service is very good. They’ve been very helpful with past claims.

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Randi Mcclodden

January 12th, 2021 Plano, TX DETAILS arrow_drop_down
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Landmark is easy to contact, send representatives out quickly and communicate any claim resolutions.

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Nicole W

January 12th, 2021 Phoenix, AZ DETAILS arrow_drop_down
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Keanna C was very polite and professional and I’m glad to be part of the landmark family again.

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Reply from Landmark Home Warranty

Jan 15, 2021

Dear Nicole W, Thank you so much for the 5 star review and providing such thoughtful testimony regarding your customer service experience with Landmark Home Warranty and Keanna! Our number one priority is your satisfaction, and it is always our most distinct pleasure to assist you with all your home warranty and home services needs. Please know Keanna enjoyed speaking with you and she loved the positive recognition! On behalf of the entire team, thank you again! We truly value your loyal business and look forward to serving you in the future. Landmark Home Warranty

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Robin Jacobs

January 11th, 2021 Scottsdale, AZ

I recently contracted with Landmark Home warranty, and would like to give kudos to Ethan F, his professional and courteous handling in my signing up with Landmark.

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Reply from Landmark Home Warranty

Jan 15, 2021

Dear Robin Jacobs, On behalf of the entire team, thank you so much for the 5 star review and providing such amazing testimony regarding your customer service experience with Landmark Home Warranty and Ethan! Our top priority is your satisfaction with all your home warranty and home services needs, and we always appreciate the opportunity to help. Please know Ethan loved the positive feedback, and he enjoyed providing you with his personal assistance. Thank you again for choosing Landmark! We truly value your business and look forward to serving you in the future. Landmark Home Warranty

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Janice Ussery

January 8th, 2021 Houston, TX DETAILS arrow_drop_down
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Chris S was exceptional! He was professional & knowledgeable and his confident voice calmed me down quickly as I had JUST been given incorrect info about my warranty. I was going to DROP my coverage but because of him I will remain a satisfied customer!! He IS A VALUABLE EMPLOYEE!!👍🏼😊

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Reply from Landmark Home Warranty

Jan 11, 2021

Dear Ms. Ussery, Thank you so much for the 5 star review and providing such amazing testimony regarding your customer service experience with Landmark Home Warranty and Chris! Your satisfaction is our number one priority, and it is always our most distinct pleasure to assist you with all your home warranty and home services needs. We agree! Chris is exceptional and your situation was extremely important to him, and he appreciated the opportunity to help. On behalf of the entire team and Chris, thank you again for choosing Landmark! We truly value your continued business and look forward to serving you in the future. Landmark Home Warranty

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Rachel Knox

January 7th, 2021 Carlisle, WA DETAILS arrow_drop_down
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Great customer service. Thanks for your quick and helpful support today Fred F!

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Reply from Landmark Home Warranty

Jan 09, 2021

Dear Ms. Knox, On behalf of the entire team, thank you so much for providing Landmark Home Warranty with a 5 star review regarding your great customer service experience with Fred! Our number one priority is your satisfaction with all your home warranty and home services needs, and we love the positive feedback and always appreciate the opportunity to help. Please know Fred is also very thankful for the positive review. Thank you again for choosing Landmark! We truly value your loyal business and look forward to serving you again in the future. Landmark Home Warranty

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Michelle Villarreal

January 6th, 2021 San Antonio, TX DETAILS arrow_drop_down
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Fred F was very pleasant and easy to work with. He was able to set up my new account in a matter of minutes. So far I am very happy with their service.

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Reply from Landmark Home Warranty

Jan 09, 2021

Dear Ms. Villarreal, Thank you so much for the 5 star review and providing such thoughtful; testimony regarding your customer service experience with Landmark Home Warranty and Fred! Our top priority is your satisfaction, from the first call for service to the completed repair, and it is always our most distinct pleasure to assist you with all your home warranty and home services needs. Please know we have shared your rave review with Fred and he appreciated the opportunity to provide you with his personal assistance, and he loved the positive feedback. On behalf of the entire Landmark team, thank you again! We truly value your business and look forward to serving you in the future. Landmark Home Warranty

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KD

January 5th, 2021 Spring Branch, TX DETAILS arrow_drop_down
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I wasn't sure about a home warranty, but after our AC had a part go out in the hottest week of summer, I was glad I could call someone for help. I just renewed and Fred F was extremely helpful and professional, put my mind at rest for taking care of my family.

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Reply from Landmark Home Warranty

Jan 09, 2021

Dear KD, Thank you so much for the 5 star review and providing such incredible testimony regarding your customer service experiences with Landmark Home Warranty and Fred! Our top priority is your satisfaction, and the peace of mind you have found for your family is everything we strive for at Landmark. On behalf of the entire team and Fred, thank you again! We truly value your continued business and look forward to serving you in the future. Landmark Home Warranty

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Ivy Shay

January 5th, 2021 Meridian, ID DETAILS arrow_drop_down
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We had experienced some customer service issues in the past with this company but when it came time to renew our policy and inquire about various parts of the warranty Fred F was thorough, helpful and answered our questions clearly.

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Reply from Landmark Home Warranty

Jan 08, 2021

Dear Ms. Shay, Thank you so much for the 5 star review and providing such thoughtful testimony regarding your customer service experiences with Landmark Home Warranty and Fred! Your satisfaction is our number one priority, and it is always our most distinct pleasure to assist you with all your home warranty and home services needs. Please know customer service representatives are available to assist you 24 hours a day if you ever need additional help with any of your service requests, and we are happy to offer our personal assistance. On behalf of the entire team and Fred, thank you again for choosing Landmark! We truly value your continued business and look forward to serving you in the future. Landmark Home Warranty

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brian smith

December 31st, 2020 Prescott, AZ DETAILS arrow_drop_down
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alexander j was very helpful. answered all my questions, and the whole process took less than five mins.

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Reply from Landmark Home Warranty

Jan 07, 2021

Dear Mr. Smith, Thank you so much for 5 star review and providing such positive testimony regarding your customer service experiences with Landmark Home Warranty and Alexander! Our top priority is your satisfaction and to provide the most comprehensive coverage in the industry, and we love the positive feedback. Please know Alexander enjoyed speaking with you and offering his personal assistance. Thank you again for choosing Landmark for all your home warranty and home services needs! We truly value your continued business and look forward to serving you again. Landmark Home Warranty

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Lizz Schulz

December 31st, 2020 Beaverton, OR DETAILS arrow_drop_down
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Fred F saved the day! He made sure that we had the correct start date (our closing date) so we didn't miss out on one months worth of coverage! Thanks Fred!

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Reply from Landmark Home Warranty

Jan 08, 2021

Dear Ms. Schulz, Thank you so much for the 5 star review and providing such thoughtful testimony regarding your customer service experiences with Landmark Home Warranty and Fred! Your satisfaction is our number one priority, and it is always our most distinct pleasure to assist you with all your home warranty and home services needs. Please know your situation was extremely important to Fred and your kind review really made his day. On behalf of the entire team, thank you again for choosing Landmark! We truly value your business and look forward to serving you in the future. Landmark Home Warranty

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Candace Leighton

December 30th, 2020 Houston, TX

I called to inquire about a package and spoke Fred F. He was displayed the best customer service. One of the main reasons why we chose to continue with Landmark.

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Reply from Landmark Home Warranty

Jan 07, 2021

Dear Ms. Leighton, On behalf of the entire team, thank you so much for the 5 star review regarding your positive customer service experiences with Landmark Home Warranty and Fred! Your satisfaction and providing a level of service that exceeds your expectations, is our number one priority and your testimony and the value you find in Landmark is everything we strive for as your home warranty provider. Please know Fred loved the positive feedback, and he truly appreciated the opportunity to provide you with his personal assistance. Thank you again for entrusting Landmark! We truly value your loyal business and look forward to serving you soon. Landmark Home Warranty

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tonclair

December 29th, 2020 Oregon City, OR

RENEWED our Contract with Landmark Home Warranty. We’ve owned our home for a year, and Landmark has always come through for us -quickly and professionally. Thank you Alexander J for your help today in the renewal process.

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Reply from Landmark Home Warranty

Jan 06, 2021

Dear tonclair, On behalf of the entire team, thank you so much for the 5 star review and providing such thoughtful feedback regarding your customer service experiences with Landmark Home Warranty and Alexander! Our number one priority is your satisfaction with all your home warranty and home services needs, and we love the positive feedback and always appreciate the opportunity to help. Please know you also brightened Alexander's day with your rave review and kind remarks. Thank you again for choosing Landmark! We truly value your continued business and look forward to serving you again. Landmark Home Warranty

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Devin Krasowski

December 28th, 2020 Caldwell, ID DETAILS arrow_drop_down
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We were previously covered with both Home Warranty of America and Choice Home Warranty. Alexander J with Landmark Home Warranty was able to answer my questions about what Landmark has to offer that the others didn't and get me switched over efficiently and with friendly service.

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Reply from Landmark Home Warranty

Jan 06, 2021

Dear Mr. Krasowski, Thank you so much for the 5 star review and providing such thoughtful testimony regarding your friendly and efficient customer service experiences with Landmark Home Warranty and Alexander! Answering your questions and ensuring seamless interactions with friendly professionals is our constant pursuit, and we love to hear about your experience. Please know Alexander loved the positive feedback, and he enjoyed providing you with his personal assistance. Thank you again for entrusting Landmark! We truly value your loyal business and look forward to serving you soon. Landmark Home Warranty

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Skip Straus

December 23rd, 2020 Livingston, TX

Fred F did a great job and helped us get signed up with Landmark.

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Reply from Landmark Home Warranty

Dec 27, 2020

Dear Mr. Straus, Thank you so much for the 5 star review and providing such thoughtful feedback regarding your great customer service experience with Landmark Home Warranty and Fred! Your satisfaction is our number one priority, and it is always our most distinct pleasure to assist you with all your home warranty and home services needs. Please know Fred enjoyed speaking with you and providing his personalized assistance, and your kind review made his day. On behalf of the entire team, thank you again for choosing Landmark! We truly value your business and look forward to serving you in the future. Landmark Home Warranty

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Lana Taylor

December 21st, 2020 New Braunfels, TX DETAILS arrow_drop_down
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Mr. Alexander J was thorough and concise. He was detailed and easy to undersand.

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Reply from Landmark Home Warranty

Dec 27, 2020

Dear Ms. Taylor, On behalf of the entire team, thank you so much for the 5 star review and providing such thoughtful feedback regarding your customer service experiences with Landmark Home Warranty and Alexander! Our number one priority is your satisfaction with all your home warranty and home services needs, and we love the positive feedback and always appreciate the opportunity to help. Please know you also brightened Alexander's day with your rave review and kind remarks. Thank you again for choosing Landmark! We truly value your continued business and look forward to serving you again. Landmark Home Warranty

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S Massey

December 21st, 2020 Los Angeles, CA DETAILS arrow_drop_down
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They did Not follow up on two of our claims. Paid for 5 months of them providing no service. I'll never use them again.

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Reply from Landmark Home Warranty

Jan 07, 2021

Dear S Massey, Thank you for providing the policy information. We understand your frustration. Please know we have processed a check to reimburse you for the repairs you had completed for the air conditioning system. We truly apologize for the oversight on our end and sincerely hope to have the opportunity to gain your trust in Landmark and the great service we offer. Thank you again for bringing this information to our attention. Landmark Home Warranty

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Steve Tanksley

December 21st, 2020 Las Vegas, NV DETAILS arrow_drop_down
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Very helpful. Fred did a great job giving me the best value. He answered the phone right away. Great company.

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Reply from Landmark Home Warranty

Dec 27, 2020

Dear Mr. Tanksley, On behalf of the entire team, thank you so much for the 5 star review and providing such thoughtful testimony regarding your customer service experiences with Landmark Home Warranty and Fred! Our top priority is your satisfaction, and it is always our most distinct pleasure to assist you with all your home warranty and home services needs. Please know we have also shared your review with Fred, and he enjoyed providing you with his personalized assistance, and he appreciated the positive recognition. Thank you again for choosing Landmark! We truly value your continued business and look forward to serving you again. Landmark Home Warranty

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Lily Grube

December 19th, 2020 Lewisville, TX DETAILS arrow_drop_down
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We have landmark as our home warranty and so far our experience with them has been horrible. We have a problem with our stove hood, the fan and vent is not working and have been trying desperately to get in touch with the home warranty to have it fixed in vain. They did initially send a tech out to look at it six months ago and paid the $75 but since then it's been us trying to do follow up on the issue and the company going silent. 6 months of desperate attempts to have an issue fixed and practically being ignored! We have deep regrets choosing this company and from our experience so far we would discourage anyone from choosing it.

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Reply from Landmark Home Warranty

Dec 22, 2020

Dear Ms. Grube, Thank you for bringing this information to our attention and allowing Landmark the opportunity to review your situation firsthand. Customer satisfaction remains at the forefront of our priorities and we sincerely apologize for the timeframe involved to complete the request for the kitchen exhaust fan. Please know we have left a voice message and email for you offering our personal assistance to positively resolve the matter, and we appreciate your receptiveness. Thank you again for your consideration and allowing Landmark the opportunity to serve you. Landmark Home Warranty

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Maria zinsmann

December 16th, 2020 DETAILS arrow_drop_down
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Helped me in my time of something broken and needed help.

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Reply from Landmark Home Warranty

Dec 21, 2020

Dear Ms. Zinsmann, Thank you so much for the 5 star review and providing such positive feedback regarding your customer service experiences with Landmark Home Warranty! Customer satisfaction and providing a level of service that exceeds your expectations is our number one priority and we love to hear about your experience. On behalf of the entire team, thank you again for choosing Landmark! We truly value your business and look forward to serving you again. Landmark Home Warranty

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Uber driver

December 16th, 2020 DETAILS arrow_drop_down
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Quick response. Very reliable and professional

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Reply from Landmark Home Warranty

Dec 21, 2020

Dear Uber Driver, On behalf of the entire team, thank you so much for providing Landmark Home Warranty with a 5 star review regarding your quick, reliable, and professional customer service experiences! Our number one priority is your satisfaction with all your home warranty and home services needs, and we love the positive feedback and always appreciate the opportunity to help. Thank you again for choosing Landmark! We truly value your business and look forward to serving you again. Landmark Home Warranty

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Stephanie

December 16th, 2020 DETAILS arrow_drop_down
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easy to work with, prompt service, friendly

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Reply from Landmark Home Warranty

Dec 21, 2020

Dear Stephanie, Thank you so much for the 5 star review and providing such thoughtful testimony regarding your customer service experiences with Landmark Home Warranty. Customer satisfaction is our number one priority, and it is always our most distinct pleasure to assist you with all your home warranty and home services needs. On behalf of the entire team, thank you again for choosing Landmark! We truly value your business and look forward to serving you again. Landmark Home Warranty

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Tom

December 16th, 2020 DETAILS arrow_drop_down
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Easy to use and got the work done quickly

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Reply from Landmark Home Warranty

Dec 21, 2020

Dear Tom, On behalf of the entire team, thank you so much for providing Landmark Home Warranty with a 5 star review regarding your quick and easy customer service experiences! Our number one priority is your satisfaction with all your home warranty and home services needs, and we love the positive feedback and always appreciate the opportunity to help. Thank you again for choosing Landmark! We truly value your business and look forward to serving you again. Landmark Home Warranty

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J

December 16th, 2020 DETAILS arrow_drop_down
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Not able to fix my problem and won't use a new tool..

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Reply from Landmark Home Warranty

Dec 22, 2020

Dear J, Thank you for bringing this information to our attention and allowing Landmark the opportunity to review your situation firsthand. Please know our top priority is customer satisfaction and to service you as quickly as possible, and we sincerely regret the frustration. Please be assured we have reviewed the service history for the tankless water heater and are happy to report it was submitted for replacement and a check was processed on your behalf to aid in replacing the tankless water heater. Thank you again for your patience and understanding, and for allowing Landmark to the opportunity to serve you. Landmark Home Warranty

Verified Customer

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Amanda Rozzana

December 16th, 2020 DETAILS arrow_drop_down
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They have been very quick to help resolve my 2 issues I have had.

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Reply from Landmark Home Warranty

Dec 21, 2020

Dear Ms. Rozzana, On behalf of the entire team, thank you so much for the 5 star review and providing such positive feedback regarding your customer service experiences with Landmark Home Warranty! We constantly strive to provide you with fast, friendly service that exceeds your expectations, and we are absolutely thrilled that this has been your experience. Thank you again for choosing Landmark! We truly value your business and look forward to serving you for many years to come. Landmark Home Warranty

Verified Customer

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Reese Orraca Gustafson

December 16th, 2020 DETAILS arrow_drop_down
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Super easy to work with at every step, from submitting a request for service through replacement of a covered home component. Having Landmark to call relieved what could have been very stressful home maintenance issues. Very work the investment!

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Reply from Landmark Home Warranty

Dec 21, 2020

Dear Reese Orraca Gustafson, On behalf of the entire team, thank you so much for the 5 star review and providing such thoughtful testimony regarding your positive customer service experiences with Landmark Home Warranty! Your satisfaction is our number one priority, and it is always our most distinct pleasure to assist you with all your home warranty and home services needs, and we take great pride in providing you the peace of mind you deserve. Thank you again for the opportunity! We truly value your loyal business and look forward to serving you again soon. Landmark Home Warranty

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shriramk

December 15th, 2020 Sunnyvale, CA DETAILS arrow_drop_down
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Very nice experience with Fred He gave me the best deal on my warranty contract - which is locked in for 2 years. He also got me on a monthly plan - without any extra fees. In general I have been very happy with Landmark. They have been prompt in reimbursing repairs and other charges. Good prices too.

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Reply from Landmark Home Warranty

Dec 16, 2020

Dear shriramk, On behalf of the entire team, thank you so much for the 5 star review regarding your positive customer service experiences with OneGuard Home Warranties and Fred! Your satisfaction, and providing a level of service that exceeds your expectations, is our number one priority and your testimony and the value you find in Landmark is everything we strive for as your home warranty provider. Please know Fred loved the positive feedback, and he truly appreciated the opportunity to provide you with his personal assistance. Thank you again for entrusting Landmark! We truly value your loyal business and look forward to serving you soon. Landmark Home Warranty

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Sharon Bailey

December 15th, 2020 Hayward, CA DETAILS arrow_drop_down
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Awesome service. They never deny a claim like many other home warranties. They answer the phone fast. Employees are friendly.

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Reply from Landmark Home Warranty

Dec 18, 2020

Dear Ms. Bailey, Thank you so much for the 5 star review and providing such amazing testimony regarding your customer service experiences with Landmark Home Warranty! Providing best-in-class service performed by friendly associates and extending the most comprehensive coverage in the industry is exactly what we strive to do, and we are extremely happy to hear this has been your experience. On behalf of the entire Landmark team, thank you again! We truly value your continued business and look forward to serving you again. Landmark Home Warranty

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J P

December 14th, 2020 Arlington, TX DETAILS arrow_drop_down
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I wish I could give 0 stars. Review: Landmark is the worst home warranty you can find. We have been without heat or AC since the end of October. It is mid December. Our poor animals and humans in our home are FREEZING. Landmark is waiting on a part from their distributor and we were promised it AROUND December 10th. We have been given the runaround with Landmark. Friday 12/11 we called dozens of times and left call back numbers and had someone even say they’d call us back. That never happened. We were supposed to *hopefully* have the part by Friday, December 10th so all we wanted was an update. Well come to find out the part might not be in until JANUARY 11th. We have had no heat or AC since the end of October. Our dogs, ourselves and our CHILD have had no heat in our home. It is mid-December. It is freezing. I’m surprised our pipes haven’t burst. About 2-3 weeks ago they offered us a “pay out” and would send us a check with what they would cover and we would cover the rest. We considered it but we would have to pay almost DOUBLE to what we agreed upon. The funny part is the AC/Heat company they have contracted to do the job HAS THE PART and could do the job TOMORROW. But noooo Landmark wants to take the cheap route and wait for their distributor almost 3 months out since we lost heat/AC. This is neglectful. Also, you might suggest “try to call Landmark”. LOL. We have waiting on hold for up to 2 hours and then finally it will tell you to leave a call back number and they never call. There are no working emails (or representatives choose not to reply) and no way to directly contact anyone via phone. My advice: do not even waste your time considering Landmark.

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Reply from Landmark Home Warranty

Dec 22, 2020

Dear JP, Thank you for bringing this information to our attention and allowing Landmark the opportunity to review the situation firsthand, and also being receptive to our calls. Our top priority is customer satisfaction and providing timely service, and we apologize for the frustration regarding the longer than usual hold times and delay in sourcing the replacement equipment for the heating system. We are happy to confirm the system has been replaced and heating restored to the home. Please be assured Landmark has processed a check on your behalf to apply towards the replacement. Thank you again for your patience and consideration, and allowing Landmark the opportunity to serve you. Landmark Home Warranty

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Marci Stamey

December 13th, 2020 Fairfield, TX DETAILS arrow_drop_down
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I placed an emergency call on a Saturday because my furnace stopped working and it was freezing outside. Thank goodness I owned a space heater because they did not send a technician out until the following Wednesday and then after his "inspection" I was told there were parts missing from the unit and that my home inspection shows the unit was never working. I have a receipt from an HVAC company showing that the unit was in working order prior to closing PLUS I lived here for 3 weeks while it was working just fine. I followed up and had my own technician come look at the unit and he said there are no parts missing but that inducer fan motor was out. Landmark has denied my claim and I am now without heat for over a week now.

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Reply from Landmark Home Warranty

Jan 09, 2021

Dear Ms. Stamey, Thank you for bringing this information to our attention and allowing Landmark the opportunity to review the service history firsthand. Our top priority is customer satisfaction and we deeply regret your frustration regarding the outcome of the service request for the heating system that was not covered. Please note in accordance with the terms of the service agreement, Landmark covers for breakdowns of covered systems and appliances that become inoperative from normal usage, after the effective date of the service contract. You provided a copy of the home inspection report as Landmark requested, and upon review, the inspector noted the report deficient for the furnace which was inoperable at the time of inspection. In your situation, the contractor reported to Landmark that the furnace control board has burnt up as a result of secondary damages caused by a missing pressure switch. Per the warranty plan, Landmark does not cover for missing parts, components, equipment, consequential or secondary damages. Thank you again for your understanding with respect to coverage and allowing Landmark the opportunity to offer this additional explanation. Landmark Home Warranty

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JS JS

December 10th, 2020 Boise, ID DETAILS arrow_drop_down
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Fred gave excellent customer service went above and beyond in patience and answering questions.

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Reply from Landmark Home Warranty

Dec 16, 2020

Dear JS JS, Thank you so much for the 5 star review and positive feedback regarding your recent interaction with Landmark Home Warranty and Fred! Customer satisfaction and providing a level of service that exceeds your expectations is our number one priority and we are thrilled to hear that this has been your experience. We agree! Fred goes out of his way to provide excellent customer service, and your kind words truly made his day. On behalf of the entire Landmark team, thank you again! We truly value your business and look forward to serving you again. Landmark Home Warranty

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Kevin Jack

December 9th, 2020 Tucson, AZ DETAILS arrow_drop_down
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This is the best Home Warranty Company. The first year we had paid for itself 10 time over!!! Our Rep. who helped us on line was Fred F!! He was wonderful!!!

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Reply from Landmark Home Warranty

Dec 18, 2020

Dear Mr. Jack, Thank you so much for the 5 star review and providing such great testimony regarding your customer service experiences with Landmark Home Warranty and Fred! Landmark strives to provide the most comprehensive coverage in the industry and we are ecstatic to serve as your home warranty provider. We agree! Fred is wonderful and he appreciates the positive recognition, and also enjoyed providing you with his personalized assistance. On behalf of Fred and the entire Landmark team, thank you again! We truly value your continued business and look forward to serving you in the future. Landmark Home Warranty

Verified Customer

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Pamela LaCombe

December 9th, 2020 DETAILS arrow_drop_down
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Prompt, professional service, and very friendly

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Reply from Landmark Home Warranty

Dec 14, 2020

Dear Ms. LaCombe, Thank you so much for the 5 star review and awesome testimony regarding your customer service experiences with Landmark Home Warranty! Providing best-in-class service performed by friendly professionals is exactly what we strive to do, and we are extremely happy to hear this has been your experience. On behalf of the entire Landmark team, thank you again! We truly value your business and look forward to serving you again. Landmark Home Warranty

Verified Customer

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Ambrosia Low

December 9th, 2020 DETAILS arrow_drop_down
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Quick service with reliable, honest vendors

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Reply from Landmark Home Warranty

Dec 14, 2020

Dear Ms. Low, Thank you so much for the 5 star review and providing such thoughtful testimony regarding your customer service experiences with Landmark Home Warranty and our fantastic service contractors! Your satisfaction is our number one priority, from the first call for service to the completed repair, and it is always our most distinct pleasure to assist you with all your home warranty and home services needs. On behalf of the entire team, thank you again for choosing Landmark! We truly value your business and look forward to serving you in the future. Landmark Home Warranty

Verified Customer

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Les

December 9th, 2020 DETAILS arrow_drop_down
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Have followed their promise of covrage on all claims

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Reply from Landmark Home Warranty

Dec 15, 2020

Dear Les, On behalf of the entire team, thank you so much for the 5 star review and providing such positive feedback regarding your customer service experiences with Landmark Home Warranty! It is always our most esteemed pleasure to assist you with all your home warranty and home services needs and provide the peace of mind you deserve, and we always appreciate the opportunity to help. Thank you again for choosing Landmark! We truly value your business and look forward to serving you in the future. Landmark Home Warranty

Verified Customer

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Brian

December 9th, 2020 DETAILS arrow_drop_down
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Scheduling service and the service itself was quick and easy.

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Reply from Landmark Home Warranty

Dec 14, 2020

Dear Brian, Thank you so much for the 5 star review and outstanding remarks regarding your customer experiences with Landmark Home Warranty! Your satisfaction is our number one priority, from the first call for service to the completed repair, and it is always our most distinct pleasure to assist you with all your home warranty and home services needs. On behalf of the entire team, thank you again for choosing Landmark! We truly value your business and look forward to serving you in the future. Landmark Home Warranty

Verified Customer

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Jasmine Mathis

December 9th, 2020 DETAILS arrow_drop_down
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I don't feel like a priority, ticket #2071385 has been open for over a month and no repairs have been made

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Reply from Landmark Home Warranty

Dec 17, 2020

Dear Ms. Mathis, Thank you for bringing this information to our attention and allowing Landmark the opportunity to review your situation firsthand. Our top priority is customer satisfaction and to service you as quickly as possible, and we truly apologize for your recent service experience and the timeframe involved to repair the plumbing system. We believe we have rectified this situation on your behalf and appreciate your understanding. Thank you again for your consideration and allowing Landmark the opportunity to serve you. Landmark Home Warranty

Verified Customer

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Marla Olsen

December 9th, 2020 DETAILS arrow_drop_down
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Very professional and friendly and thorough in their questions and understanding my needs. They always check to see if a previously used company us still available to help me again.

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Reply from Landmark Home Warranty

Dec 14, 2020

Dear Ms. Olsen, Thank you so much for the 5 star review and such wonderful testimony regarding your customer service experiences with Landmark Home Warranty! Answering your questions and ensuring seamless interactions with friendly professionals is as our constant pursuit and we are thrilled that this has been your experience and love the positive feedback. On behalf of the entire team, thank you again for trusting Landmark with all your home warranty and home services needs! We appreciate your business and look forward to serving you again soon. Landmark Home Warranty

Verified Customer

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Ken K

December 9th, 2020 DETAILS arrow_drop_down
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Good service and quick response. Very professional customer service staff.

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Reply from Landmark Home Warranty

Dec 14, 2020

Dear Ken K., Thank you so much for the 5 star review and testimony regarding your outstanding customer service experiences with Landmark Home Warranty! Providing service that exceeds your expectations, with friendly representatives that are courteous and professional, is our number one priority, and we are overjoyed that you found convenience and ease in the services we offer. On behalf of the entire Landmark team, thank you again for the opportunity! We truly value your business and look forward to serving you again soon. Landmark Home Warranty

Verified Customer

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Andrew Fairbanks

December 9th, 2020 DETAILS arrow_drop_down
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The worst experience on one claim. Terrible communication.

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Reply from Landmark Home Warranty

Dec 14, 2020

Dear Mr. Fairbanks, Thank you for bringing this information to our attention and allowing Landmark Home Warranty the opportunity to review your situation firsthand. Your feedback is extremely important, and we apologize for the frustration regarding miscommunication from the service contractor. Please know we have confirmed the service request for the electrical system was reassigned to different contractor and we appreciate your patience throughout this process. Thank you again for your consideration. We truly value your loyal business and sincerely hope to restore your trust in Landmark and the great service we offer. Landmark Home Warranty

Verified Customer

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Santos Alvarado

December 9th, 2020 DETAILS arrow_drop_down
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Up to now I have had a good service, the answer was in a reasonable time

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Reply from Landmark Home Warranty

Dec 14, 2020

Dear Mr. Alvarado, On behalf of the entire Landmark team, thank you for your 4 star review and taking the time to provide feedback on your recent service experiences with Landmark Home Warranty! Your satisfaction is always our number one priority and it is always our most distinct pleasure to assist you with your home warranty and home services needs. Thank you again for entrusting Landmark! We sincerely value your business and look forward to serving you again in the future. Landmark Home Warranty

Verified Customer

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Patrick Parker

December 9th, 2020 DETAILS arrow_drop_down
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They are expedient and they work with customer

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Reply from Landmark Home Warranty

Dec 14, 2020

Dear Mr. Parker, Thank you so much for the 5 star review and providing such thoughtful testimony regarding your customer service experience with Landmark Home Warranty! Our number one priority is your satisfaction with all your home warranty and home services needs, and we love the positive feedback and always appreciate the opportunity to help. Thank you again! We truly value your business and look forward to serving you in the future. Landmark Home Warranty

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Steve

December 9th, 2020 DETAILS arrow_drop_down
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They have taken care of all our claims. The repair people that have been sent have been reliable and knowledgable.

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Reply from Landmark Home Warranty

Dec 14, 2020

Dear Steve, Thank you so much for the 5 star review and positive comments regarding your service experiences with Landmark Home Warranty and our wonderful contractors! Providing timely repairs completed by reliable and knowledgeable service professionals is exactly what we strive to do, and we are extremely happy to hear how pleased you are with the level of service and support you received. On behalf of the entire Landmark team, thank you again! We truly appreciate your business and look forward to serving you again. Landmark Home Warranty

Verified Customer

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Ldmszm

December 9th, 2020 DETAILS arrow_drop_down
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Easy process with no hidden costs so far!

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Reply from Landmark Home Warranty

Dec 14, 2020

Dear Ldmszm, Thank you so much for your 5 star review and such amazing testimony regarding your customer service experiences with Landmark Home Warranty! We constantly strive for customer satisfaction and delivering quality service at a competitive price, and we love the positive feedback. On behalf of the entire team, thank you again for entrusting Landmark with all your home warranty and home services needs! We truly value your business and look forward to serving you in the future. Landmark Home Warranty