Landmark Home Warranty: Read 4,615 User Reviews From Real Homeowners

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Verified Customer

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Phillip Tannehill

Very dis organized , hard to speak to anyone

4 years ago

Reply from Landmark Home Warranty

Dear Mr. Tannehill, Thank you for bringing this information to our attention and allowing Landmark the opportunity to review your situation firsthand. Please know our number one priority is customer satisfaction and to service you as quickly as possible, and we sincerely regret the frustration. Please be assured we have promptly processed a check on your behalf for replacement of the Kitchen Refrigerator. Thank you again for your understanding and allowing Landmark the opportunity to serve you. Landmark Home Warranty

Nov. 19th, 2020

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Verified Customer

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Regina Daniels

Still having issues no one is calling me back.

4 years ago

Reply from Landmark Home Warranty

Dear Ms. Daniels, Thank you for bringing this information to our attention and allowing Landmark Home Warranty the opportunity to review your situation firsthand. Our top priority is to service you as quickly as possible, while providing a level of service that exceeds your expectations, and we sincerely regret the frustration. Please know we have received confirmation from you, accepting cash in lieu of replacement for the kitchen refrigerator, and a check has been processed on your behalf. Thank you again for your consideration and patience, and allowing Landmark to provide you with this information. Landmark Home Warranty

Oct. 8th, 2020

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Verified Customer

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Larry E Dixon

Poor follow through. Takes forever. No contact person.

4 years ago

Reply from Landmark Home Warranty

Dear Mr. Dixon, Thank you for bringing your situation to our attention and allowing Landmark the opportunity to review your situation firsthand. It is our constant endeavor to ensure your calls to Landmark are answered as quickly as possible, and we appreciate your patience in holding during these extraordinary times. Please know we have left you a voice message today seeking to address your concerns and offer our personal assistance. Thank you again for consideration and allowing Landmark the opportunity to serve you. Landmark Home Warranty

Sep. 26th, 2020

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Verified Customer

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Sarajane Eisen

very poor customer service and follow through

4 years ago

Reply from Landmark Home Warranty

Dear Sarajane,

I am sorry to hear that you feel this way. I would like the opportunity to review your service request in more detail to better address your concerns. Your feedback is taken very seriously. It provides great insights on how we can improve as a company to better serve our homeowners. Please reach out to me directly at customerrelations@landmarkhw. com.

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Feb. 26th, 2020

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Verified Customer

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Bonnie Martinez Spring, TX

Poor service regarding my air conditioner

5 years ago

Reply from Landmark Home Warranty

Dear Bonnie,

Your feedback is taken very seriously as it plays a vital role in our quality assurance and it provides great insights on how we can improve to better serve our homeowners, and we appreciate the time you have taken to share it. I am sorry to hear about your experience with your air conditioner. I would like the opportunity to review your concerns in more detail to better address them. Please reach out to me directly at .

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Jul. 2nd, 2019

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Verified Customer

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Anonymous

charged my card without prior authorization or work order

5 years ago

Reply from Landmark Home Warranty

Dear Homeowner,

Your feedback is taken very seriously as it plays a vital role in our quality assurance and it provides great insights on how we can improve to better serve our homeowners, and we appreciate the time you have taken to share it. I am sorry to hear about your experience. I would like the opportunity to review your concerns in more detail to better address them. Please reach out to me directly at .

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Jun. 27th, 2019

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Verified Customer

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chris craft

charge you to tell you they wont cover something, thieves

5 years ago

Reply from Landmark Home Warranty

Dear Chris,

Thank you for taking the time to share your feedback. I am sorry to hear that you feel this way.

The warranty requires a service call fee that is paid to the contractor to diagnose your unit. This fee is due whether your service request is approved or denied.

Your dishwasher service request was denied as your unit’s failure was a pre-existing condition. The warranty expects that all covered systems are in good working condition at the start of your effective dates.

I would be happy to go over your coverage details if you have any questions. You can reach out to me directly at .

Sincerely,

Tiffany Nguyen
Customer Relations Manager

May. 15th, 2019

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Verified Customer

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Doug

They are so cheap. It didn't cover the replacement cost.

5 years ago

Reply from Landmark Home Warranty

Dear Doug,

Your feedback is taken very seriously as it plays a vital role in our quality assurance and it provides great insights on how we can improve to better serve our homeowners, and we appreciate the time you have taken to share it. I am sorry to hear that you feel this way. I would like the opportunity to review your concerns in more detail to better address them. Please reach out to me directly at .

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Apr. 23rd, 2019

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Verified Customer

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Karen Heiden

Disappointed in what they will take responsibility for.

5 years ago

Reply from Landmark Home Warranty

Dear Karen,

Your feedback is taken very seriously as it plays a vital role in our quality assurance and it provides great insights on how we can improve to better serve our homeowners, and we appreciate the time you have taken to share it. I am sorry to hear that you feel this way. I would like the opportunity to review your concerns in more detail to better address them. Please reach out to me directly at .

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Jan. 18th, 2019

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Verified Customer

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Anonymous San Antonio, TX

Coverage-always looking to get out of claims

5 years ago

Reply from Landmark Home Warranty

Dear Homeowner,

Your feedback is taken very seriously as it plays a vital role in our quality assurance and it provides great insights on how we can improve to better serve our homeowners, and we appreciate the time you have taken to share it. I am sorry to hear that you feel this way. I would like the opportunity to review your concerns in more detail to better address them. Please reach out to me directly at .

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Jan. 10th, 2019

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Verified Customer

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Joyce Arntson-Morris

I was misled. Feels like bait and switch.

5 years ago

Reply from Landmark Home Warranty

Dear Joyce,

I am sorry to hear that you feel this way. Your feedback is taken very seriously as it plays a vital role in our quality assurance and it provides great insights on how we can improve to better serve our homeowners, and we appreciate the time you have taken to share it. I would like the opportunity to discuss your concerns in more detail to better address them. Please reach out to me directly at with your property address.

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Dec. 31st, 2018

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Verified Customer

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Michael G. Garcia

Poor quality of contractors. Poor follow up.

6 years ago

Reply from Landmark Home Warranty

Dear Michael,

Your feedback is taken very seriously as it plays a vital role in our quality assurance and it provides great insights on how we can improve to better serve our homeowners, and we appreciate the time you have taken to share it. I am sorry to hear that you feel this way. I would like the opportunity to discuss your concerns in more detail to better address them. Please reach out to me directly at .

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Sep. 12th, 2018

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Verified Customer

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Derek

I opened a case over a month ago and it's still not fixed

6 years ago

Reply from Landmark Home Warranty

Dear Derek,

Your feedback is taken very seriously as it plays a vital role in our quality assurance and it provides great insights on how we can improve to better serve our homeowners, and we appreciate the time you have taken to share it. I am sorry to hear your unit has not been repaired. I would like the opportunity to review your service request in more detail to better address your concerns. Please reach out to me directly at .

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Sep. 12th, 2018

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Verified Customer

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Richard Bell

Two months and they couldn't get an air conditioner fixed

6 years ago

Reply from Landmark Home Warranty

Dear Richard,

Your feedback is taken very seriously as it plays a vital role in our quality assurance and it provides great insights on how we can improve to better serve our homeowners, and we appreciate the time you have taken to share it. I am sorry to hear of your experience with your air conditioner. I would like the opportunity to review your service request in more detail to better address your concerns. Please reach out to me directly at .

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Aug. 28th, 2018

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Verified Customer

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Gh

Difficult to work with if you have a claim

6 years ago

Reply from Landmark Home Warranty

Dear GH,

Your feedback is taken very seriously as it plays a vital role in our quality assurance and it provides great insights on how we can improve to better serve our homeowners, and we appreciate the time you have taken to share it. I am sorry to hear of your experience with opening a claim. I would be happy to go over the details of our procedures and coverage with you. Please reach out to me directly at .

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Aug. 21st, 2018

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Verified Customer

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DANNY

efficiency of service and follow through

6 years ago

Reply from Landmark Home Warranty

Dear Danny,

Thank you for taking the time to rate and review us. We would be happy to hear more of your feedback on what we can do to provide you with 5-star services. Please feel free to reach out to me directly at .

Sincerely,

Tiffany Nguyen
Customer Relations Manager

May. 15th, 2018

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Verified Customer

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Doug Mesquite, NV

Professional, good follow up, friendly people ...

6 years ago

Reply from Landmark Home Warranty

Doug,

Thank you for taking the time to rate us! We are glad to see that our agents and contractors have been able to provide you with good service. We would be happy to hear your feedback on what we can do to provide you with 5-star services. Please feel free to reach out to me directly at .

We look forward to the opportunity to help you in the future!

Thank you,

Tiffany Nguyen
Customer Relations Manager

Feb. 22nd, 2018

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Verified Customer

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Adam San Antonio, TX

They do not cover half of what I need done

6 years ago

Reply from Landmark Home Warranty

Adam,

Thank you for taking the time to rate and review us. I am sorry to hear you feel this way. I would like to go over the coverage with you in more detail. Please reach out to me directly at .

Thank you,

Tiffany Nguyen
Customer Relations Manager

Feb. 21st, 2018

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Verified Customer

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RJ Riverton, UT'

I waited for days, and weeks to get any service done

7 years ago

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Verified Customer

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Ray park Salt Lake City, UT'

They really screw you with their small print.

7 years ago

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Verified Customer

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Anonymous Plano, TX

Poor decision making and problem solving

7 years ago

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Verified Customer

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Shocked by the fine print Georgetown, TX

Very responsive. Great people. Lousy warranty.

7 years ago

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Verified Customer

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Won't be renewing San Antonio, TX

Loop holes that allow them NOT to cover your equipment

7 years ago

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Verified Customer

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Service Carrollton, TX

Bad service, I canceled my insurance!!!!!!!!!!

7 years ago

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Verified Customer

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unhappyinsoutah

This company did poor contractor follow up

7 years ago

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Verified Customer

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SWAT Plumbing Shake Down Artists Corsicana, TX

Landmark hires contractors more than 50 miles away

7 years ago

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Verified Customer

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bg5 Salt Lake City, UT

It is so hard to get them to pay for things

7 years ago

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Verified Customer

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Amy Staufer Boise, ID

Slow and unresponsive! Extremely disappointing.

7 years ago

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Verified Customer

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Ronnie Preston Yuma, AZ

No customer input on service providers

7 years ago

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Verified Customer

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Jay Palmer

Customer Service was extremely poor.

7 years ago

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George Mesquite, NV

Coverage and customer service. Timely appointments

1 year ago

Reply from Landmark Home Warranty

Dear George, Thank you so much for the 4 star review regarding your customer service experiences with Landmark Home Warranty! Your satisfaction is our number one priority, and it is always our most distinct pleasure to assist and provide the peace of mind you deserve when faced with an unexpected breakdown. On behalf of the entire Landmark team, thank you again! We truly value your business and look forward to serving you in the future. Landmark Home Warranty

Feb. 13th, 2023

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Subhesh Pradhan Katy, TX

Anthony J provided quick response for the request

3 years ago

Reply from Landmark Home Warranty

Dear Ms. Pradhan, Thank you so much for the 4 star review regarding your customer service experiences with Landmark Home Warranty and Anthony! We strive to provide the most comprehensive coverage in the industry and best-in-class service, and we are ecstatic that you have chosen Landmark as your home warranty provider over the last 7 years. Please know Anthony loved the positive feedback, and he enjoyed providing you with his personal assistance. On behalf of the entire Landmark team, thank you again! We truly value your loyal business and look forward to serving you in the future. Landmark Home Warranty

Jun. 29th, 2021

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S Massey Los Angeles, CA

They did Not follow up on two of our claims. Paid for 5 months of them providing no service. I'll never use them again.

4 years ago

Reply from Landmark Home Warranty

Dear S Massey, Thank you for providing the policy information. We understand your frustration. Please know we have processed a check to reimburse you for the repairs you had completed for the air conditioning system. We truly apologize for the oversight on our end and sincerely hope to have the opportunity to gain your trust in Landmark and the great service we offer. Thank you again for bringing this information to our attention. Landmark Home Warranty

Jan. 7th, 2021

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Norbert S Bulverde, TX

Claims are handled quickly and resolved in a timely manner.

5 years ago

Reply from Landmark Home Warranty

Dear Norbert,

We are glad to see that our agents and contractors have been able to provide you with 4-star service! We would be happy to hear your feedback on what we can do to provide you with 5-star services as it provides great insights on how we can improve to better serve our homeowners. Please feel free to reach out to me directly at .

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Dec. 11th, 2019

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Beth Tucson, AZ

Very good service...spoke to many different agents

5 years ago

Reply from Landmark Home Warranty

Dear Beth,

We are glad to see that our agents and contractors have been able to provide you with 4-star service! We would be happy to hear your feedback on what we can do to provide you with 5-star services as it provides great insights on how we can improve to better serve our homeowners. Please feel free to reach out to me directly at .

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Sep. 10th, 2019

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Antonio Santos Provo, UT

The worse customer service and I have to work to communicate my concerns with people who don’t listen. Frustrated

5 years ago

Reply from Landmark Home Warranty

Dear Antonio,

Your feedback is taken very seriously as it plays a vital role in our quality assurance and it provides great insights on how we can improve to better serve our homeowners, and we appreciate the time you have taken to share it. I am sorry to hear that you feel this way. I would like the opportunity to review your concerns in more detail to better address them. Please reach out to me directly at .

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Jul. 25th, 2019

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Phillip Smith Eugene, OR

Easy to work with and schedule needs/repairs.

5 years ago

Reply from Landmark Home Warranty

Dear Phillip,

We are glad to see that we have been able to provide you with 4-star service! We would be happy to hear more on your feedback on what we can do to provide you with 5-star services as it provides great insights on how we can improve to better serve our homeowners. Please feel free to reach out to me directly at .

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Jan. 18th, 2019

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Jim

They only cover what they want to. Always come up with excuses why not to cover anything else

5 years ago

Reply from Landmark Home Warranty

Dear Jim,

We are glad to see that our agents and contractors have been able to provide you with 4-star service! We would be happy to hear your feedback on what we can do to provide you with 5-star services as it provides great insights on how we can improve to better serve our homeowners. Please feel free to reach out to me directly at .

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Aug. 28th, 2018

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No Name

Landmark was quick to resolve the issues we were having.

5 years ago

Reply from Landmark Home Warranty

Dear Homeowner,

We are glad to see that our agents and contractors have been able to provide you with 4-star service. We would be happy to hear your feedback on what we can do to provide you with 5-star services as it provides great insights on how we can improve to better serve our homeowners. Please feel free to reach out to me directly at .

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Dec. 27th, 2018

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Delores Sutherlin, OR

Landmark Home Warranty has been very fast and efficient in taking care of our repairs on appliances.

6 years ago

Reply from Landmark Home Warranty

Dear Delores,

We are glad to see that our agents and contractors have been able to provide you with fast and efficient service! We would be happy to hear your feedback on what we can do to provide you with 5-star services as it provides great insights on how we can improve to better serve our homeowners. Please feel free to reach out to me directly at .

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Oct. 26th, 2018

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A G Cranney Orem, UT

They always answer, and get people out quickly if they can.

6 years ago

Reply from Landmark Home Warranty

Dear A G Cranney,

We are pleased to hear that we have been able to service you in a timely manner! We appreciate your feedback and hope to continue to provide remarkable service for you!

Sincerely,
Cheyenne Rapier
Customer Relations Manager

Sep. 20th, 2018

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Jonathan Campbell

Wouldn’t use Landmark again and I don’t recommend them to anyone. One of those companies that nickel and dime you.

6 years ago

Reply from Landmark Home Warranty

Dear Jonathan,

I am sorry to hear that you feel this way. I would be happy to answer and coverage details you may have as well as address your concerns more appropriately. You can reach me directly at .

I look forward to hearing from you.

Sincerely,

Tiffany Nguyen
Customer Relations Manager

May. 11th, 2018

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Dan Talbot Hillsboro, OR

Good experience overall, good options and customer service.

7 years ago

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JIANHUA WANG Katy, TX

responses quickly, solve probem on time.

7 years ago

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RAY Burleson, TX

ALWAYS TRYING TO HELP JUST MY OPINION THANK YOU

7 years ago

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TSR Fulshear, TX

They stay on top of things. Good follow up.

7 years ago

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Brittnee Lozano Salt Lake City, UT

All thw reps have been great, informative and very kind.

7 years ago

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Kaye Mc Salem, OR

Thanks for your excellent service, Christopher S.

2 years ago

Reply from Landmark Home Warranty

Dear Ms. Mc, Thank you so much for the 5 stars and providing such amazing testimony regarding your customer service experiences with Landmark Home Warranty and Christopher! It is always our distinct pleasure to provide the most comprehensive coverage in the industry and best-in-class service, and we love the positive feedback and opportunity to assist you with all your home warranty and home services needs. We agree! Christopher is excellent, and your kind words really made his day. On behalf the entire Landmark team, thank you again! We truly value your continued business and look forward to serving you in the future. Landmark Home Warranty

Jun. 7th, 2022

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Rick Froid Park Ridge, IL

Very good company and quick results ! Completely satisfied !

3 years ago

Reply from Landmark Home Warranty

Dear Mr. Froid, Thank you so much for the 4 star review regarding your customer service experiences with Landmark Home Warranty! Providing timely repairs completed by knowledgeable and friendly service professionals is exactly what we strive to do, and we are happy to hear how pleased you are with the level of service and support you received. On behalf of the entire team, thank you again for entrusting Landmark with all your home warranty and home services needs! We truly value your business and look forward to serving you again. Landmark Home Warranty

Dec. 20th, 2021

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Jo Ann Long

The technician came and fixed the appliance.

4 years ago

Reply from Landmark Home Warranty

Dear Jo Ann,

We are glad to see that our agents and contractors have been able to provide you with 3-star service! We would be happy to hear your feedback on what we can do to provide you with 5-star services as it provides great insights on how we can improve to better serve our homeowners. Please feel free to reach out to me directly at .

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Jan. 2nd, 2020

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