Name: Home Warranty of America
Rating: 3.6

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Verified Customer

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Brian Spitzer Yorkville, IL

When we've needed covered repairs, they've been scheduled quickly and handled professionally.

1 year ago

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Stephen Buffo Oakland, CA

Been waiting for 3 weeks for someone to look at the heater, which is malfunctioning in the coldest year ever. I keep calling they keep waffling, won't let me speak with a supervisor or tell me when I can expect help.

1 year ago

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RK Heating and Air, LLC Homer, IL

Worst company ever, sucks the contractors in to work for them, “suppose” to pay within 30 days ends up being 60 or 90, then they end up not paying at all,…. Don’t use them or get their warranty !!!

1 year ago

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Joseph Ruiz Raleigh, NC

The worst home warranty experience I have ever had. Many real estate agencies use this company when purchasing a home, I recommend you confirm the name of the warranty company first because it has been a horrible experience.

2 years ago Edited August 25, 2022

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Ashley Allison Fritch, TX

Turning in to bbb paid 75 for deductible said they were sending me e-card for lows they have no I called 5 times they will not get me to a supervisor an hang up on me no one speaks english!

2 years ago

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Ashutosh srivastava Davis, CA

I want to put 0 stars but cannot. It takes simply too much time for them to resolve anything. I have filed two claims with them and took more than a month to address it. If you are down essential appliance, then good luck.

2 years ago

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Naomi Soda Summerville, SC

I would give negitive stars if I could. It has been 3 months and still no resolve on my dishwasher. They keep giving me the run around. No one seems to be able to help. This company sucks. DON'T use them!

3 years ago

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Debbie Osterhoudt Sebastian, FL

Wish I could rate 0 stars. Still waiting for our check. Don't waste your money. They will give you every excuse why you have no money yet. Ripped off my senior mom...shame on them.

4 years ago

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Midred Pierce Raleigh, NC

If you want to wait for 3 + weeks for your AC to be fixed, then Home Warranty of America is the place to go! And, if you like dealing with rude, unprofessional service providers, thay can arrange that, too!

5 years ago

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Matt Sapulpa, OK

There terrible waited a month to hear from them payed there plumbers deposit then they denied the claim I’m never ever gonna recommend them or use them again TERRIBLE company an Everyone you talk to is overseas

5 years ago

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Tony/Dee Mira Loma, CA

They are prompt and reliable. We didn’t have any issues and complaints so far.

5 years ago

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Maria T Hampton, VA

I made a two service calls one was for AC problems and one was for a plumber and both were for companies far away from me. One guy was nice called and checked up on me the other plumber tried to scam me.

5 years ago

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Sylvia Doggett Windermere, FL

I agree with Chris Butcher! A class action law suit might get their attention. My situation is far to extensive and frustrating to go into which HWA doesn’t seem the least concerned.

6 years ago

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J C

Horrible customer svc, experience with a emergency claim and found that a on call person spoke with svc person Mike and he told the on call person not to allow us to speak with anyone...

6 years ago

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Barbara Fritz

This company will not help you. They feel you to pay for your service the first $60.00 they contact them They will get someone to come out but can take up to two weeks. Awful company.

6 years ago

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Jill Castle Indian Trail, NC

Horrible. Vendor requested cash before finishing the job. No calls back from Customer Service after weeks of No A/C in the heat of Texas. Save your money. Do NOT use HWA.

6 years ago

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Nelson

contacted on 10/1/2017 no heat in my house and this company wants me to wait 4 days without heat! This an example of HWA's customer service, and the customer service reps. just give you excuses why they can't do their job.

6 years ago

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E. R. Austin, TX

This entity is a total rip off!!!! They consistently use obscure, holistic reasoning that could pertain to any situation and would allow them to obfuscate when repairs are needed

7 years ago

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Lily Jameson Columbia, SC

Their customer service is terrible, and they increase rates without even telling you. They also annoy you with sales calls, always trying to get you to buy other coverage that you don't need.

2 years ago

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L Turner Avon, IN

Affordable rates on deductible. Had no issues getting my defective appliances repaired and replaced.

2 years ago

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Nicole O'Dell Kodak, TN

I have an open claim and no one has contacted me. I’m very frustrated.

9 months ago

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Teresa Selah, WA

Hard to get a service man out cuz they all know that AHW doesn't pay them

9 months ago

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christine Boice Charlotte, NC

Frustrated dealing with customer service

10 months ago

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Ron

Sometimes it's difficult to communicate it because English is obviously not their first language and something is lost in the translation a lot of times just like I have a claim from two months ago that hasn't been addressed yet. You have to call them to open a claim and then it might be two or three days until somebody shows up to fix your air conditioner. The gentleman that was assigned to come take it care of it could not reach an agreement with them to be a provider. And he called me and said I'm not going to come out. So that's the only drawback is the time gap and getting a repair done.

11 months ago

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Verified Customer

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Baku Plano, TX

Your scheduling team/staff/process way DOWN, extremely frustrating

11 months ago

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Ric

HWA gets a zero rating. I have two open work orders that the company refuses to resolve.

1 year ago

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Spencer Saint Charles, IL

You used to be able to get service with in 48 hours now it’s 2 to 3 weeks service time

1 year ago

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Nabil Echchari Chicago, IL

Delay on the schedule appointment for the technician visit

1 year ago Edited June 21, 2023

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Roberta Joliet, IL

Sometimes it takes 2 weeks to get somebody out here.

1 year ago

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Michelle Round Rock, TX

I had an A/C claim and the home warranty used every loophole possible to get out of paying it.

1 year ago

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Terri Weaver Charleston, SC

Just purchased so far great! Price is very reasonable

9 months ago

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Hassan

Quick response and good service every time

9 months ago

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Danielle Coulanges

Expedited service. I was kept apprised of progress and resolution.

1 year ago Edited September 5, 2023

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Von Brown Duluth, GA

I like the level of professionalism of the tech that service my home.

1 year ago

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S Jaxxxon

My double oven was not working properly and the guy came in and fixed it. I'm very satisfied with the first experience.

1 year ago Edited January 10, 2024

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Shelley Windermere, FL

I don’t see home warranty following up with me unless I go into the app seems completely self service

1 year ago Edited January 10, 2024

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Will Lancaster, TX

I never used the company ya'll sent i pad ather company ya'll did not sent i needed it fix asap could ya'll refund me are credited the money to my account i payed $175

1 year ago

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Verified Customer

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Jason Chicago, IL

My furnace had a cracked heat exchanger. Home warranty replaced the furnace

1 year ago

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Seann O'Brien Sr TX

The monthly premiums are too high, it’s a hassle filing a claim, and coverages have decreased.

1 year ago

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Kathy Pascagoula, MS

Authorization to vendors seems cumbersome and delays the service in my most recent services.

1 year ago

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John Boise, ID

I had no heat and the temperature was below freezing ... I should not have needed to wait until the next day for service

1 year ago

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Stephen Berger Shreveport, LA

Left me hanging in a covered emergency, then when I asked to speak to a supervisor they dialed in a rival company. Pissed Coldwell steered me into this company.

1 year ago

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Verified Customer

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Angelina O'Grady Charlotte, NC

This warranty has been very efficient. Great customer service

1 year ago

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John Ng North Brunswick, NJ

I like that they outsourced the issue to local highly rated technicians

1 year ago

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Charles Gerrish

Takes forever to schedule work, didn't cover one of my biggest expenses, considering cancellling unless monthly bill is lowered as its becoming too much and a waste of money.

1 year ago

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barry oliver Royse City, TX

Opened claim for LG Washer on February 10th. It is now April 12 th and Washer is still not fixed. 60 + days since claim was submitted and have no status

1 year ago

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Joyce Koestner Minneapolis, MN

Always there for me. Love the fact that I have them on my side.

1 year ago

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Inge Grayslake, IL

I’ve never had an issue getting anything fixed or repaired.

1 year ago

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G. Dwayne Johnson Birmingham, AL

I could have gotten someone to fix the dishwasher for less than $100 and in a timely manner. Home Warranty made little effort to provide the promised service.

1 year ago

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Verified Customer

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Lisa Chesterfield, MO

If I could rate them a zero , I would! They never have technicians to send you and getting reimbursed from HWA is close to impossible- stay away from HWA

1 year ago Edited January 10, 2024