Name: Home Warranty of America
Rating: 3.6

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ALICE ANDERSON Carrollton, TX

My water heater went out at the end of April. The plumber they sent started talking about how his son was in jail for drugs. When we requested someone else, there was another service fee and worse, no one available for a few days. So we decided on the "cash out" option and replaced it with our local plumber (who did a great job the same day!). Then all the problems started. Their plumber stated $650 to replace the water heater and $830 for add-ons. I tried to negotiate the cash-out, but they insisted that $650 was what they would offer. Then on next call, they said, no, just $500, as they said they had to pay the plumber $150 to come out and look. Then on subsequent calls to HWA, they also said we owed the $75 service call! That brings down the total "cash out" to $425, after they held me ransom for $75! Absurd for a 50-gallon gas water heater. Now it's July, nearly SEVEN WEEKS, and I still haven't seen their $500 check. I have called repeatedly, and each time I get promised a call back. Still no call, NO check! I can't even get through to a supervisor, always "busy"!! No wonder why! Things started out great a few years ago, but have steadily gone downhill. Do NOT deal with these people! Run away, don't walk. They lie, they have crooked contractors working for them and they delay making things right.

6 years ago

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Tena Romano

The issue was resolved but it wasn't a simple process.

4 months ago

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David

What they offer me is good, but it's nothing if they don't follow through. Not very professional.

5 months ago

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Tim Harrington

Easy to work with …friendly associates..

5 months ago

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David

It's quite a convoluted process. You can't get the repair that you want and that kind of thing.

6 months ago

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Cindy Anderson Whitehouse, TX

I am in the process of a pool claim and its been a week with no resolution on finding a contractor.

6 months ago

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Kevin Las Vegas, NV

I do not like how long it took for a service tech to show up to resolve my problem.

7 months ago

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Doha Chicago, IL

Arranging and scheduling specialized service contractors.

8 months ago

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M Garcia Columbia, SC

OK experience. I have been with them for a couple of years and have needed to use them twice. Both times, they sent pretty subpar contractors who took forever to do the job. They did end up covering the cost, but I had to pay a $100 deductible each time. And in both cases, the jobs were not done well, so the contractors had to come back. I would say that they need to work with better contractors.

1 year ago

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Scott Case Flower Mound, TX

All very good ty good service and good response

9 months ago Edited January 10, 2024

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Alicia Poole Wichita, KS

Easy and no worries. Very professional and timely.

9 months ago

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David Columbus, OH

Takes away the worry of bad things happening at bad times.

10 months ago

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Barry Idell Pittsburgh, PA

Needed a replacement asap as no hit water with my wife being treated for breast cancer and HWA took way too long to respond!!

10 months ago

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Carolyn Tolleson, AZ

New Gen A/C Co. completed the repairs Great service!

10 months ago

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Vivian St Louis, MO

Customer service is good. They start look

10 months ago

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Michele Cumming, GA

Fast response on getting the repair completed.

10 months ago

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Jerry

They've always helped me, answered my questions.

10 months ago

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Tony

They never resolved any of my issues. They were completely confused all the time. They messed up the claim numbers. They were nasty on the phone too.

10 months ago

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Anonymous

I have a lot of trouble understanding the customer service representatives on the phone.

10 months ago

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Ronald Aurora, CO

Backs up what they say including reasonable length of time

10 months ago

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Nekia

When I did have to call in, they were there even on the holiday, so it did pretty good. On Memorial Day they came for my A/C unit. It wasn't getting cold.

10 months ago Edited January 10, 2024

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Kevin

The service technician were very thorough.

11 months ago

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Ryan Kennedy Metairie, LA

Some thing are not covered that I was hoping would be in regards to my A/C unit.

11 months ago

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Eric Pearson Atlanta, GA

My technician worked very fast and was always respectful

11 months ago

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RLT Hutto, TX

Quick action on claims and the reminders help

11 months ago

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James Wasilla, AK

It was fast repair, only took a couple days.

11 months ago

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Brian Jimenez

Very prompted and friendly. Nice experience

11 months ago

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F G Plainfield, IL

Like. Repairs made on washer, dislike. Time it took to get completed

11 months ago

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menahem beniflah San Antonio, TX

Good company veery good service and peace of mind

11 months ago

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Thomas Porter Greensboro, NC

Quick responses...professional tradesmen

11 months ago Edited December 6, 2023

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Claudia Posen, IL

Home Warranty has come through each time.

11 months ago

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Marsha Markham, IL

They're always there when I call, so I always get assisted.

11 months ago

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Michael Hercules, CA

They're consistently good. They're reliable.

11 months ago

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Deirdra Upper Marlboro, MD

I would not recommend. I had to pay two claims for the same problem and it's still not completed. I am very dissatisfied.

11 months ago

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Willie Westchester, IL

I submitted the claim online and they sent a technician out.

11 months ago

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Brian Lape

Once they arrived they were professional knowledgeable and did the job as expected

3 months ago

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Kenneth

I wasn’t expecting to have to pay almost $2,000 to get my a/c unit replaced. This was under warranty and I still have to pay to get it replaced. I’m very reluctant to refer you to anybody that I know

6 months ago

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Dale NE

THEY Did not do anything to get my garage door repaired. I ended up buying new and installing it myself . Nothing that $200, & 4 hours of my time couldn't fix. So they owe me $500.

8 months ago

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Elsa New Braunfels, TX

They addressed the problem and someone was out on a Sunday to check it and add coolant.

8 months ago

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Martin

The customer service is fabulous, they deliver on their word and they pay out when promised

8 months ago Edited January 10, 2024

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L “T.T. LOLO” Nashville, TN

Never been disappointed yet. Customer service is timely and professional. Always very nice.

8 months ago

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Demetrius Davis

I liked the service the tech. man gave, he had a cancellation and squeeze me right in the same day.

8 months ago

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Netra Shaw Greenville, TX

Quick online reporting of a claim. Notifications on finding a service provider and scheduling a service call.

8 months ago Edited August 24, 2023

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Adrienne Carr

I have to speak to multiple people in order to get a job done. My hot water was not working so I called, I reported the issue. It took about 48 hours for a company to pick up the service. The company did not come out, I called the company. I left a text message for the company. They did not respond so I called Home Warranty of America back and they reassigned the issue to another company. That new company did come out about a day and a half to two days later. Meanwhile, I'm without hot water for more than 7 days, more than 14 days actually. So right now I'm waiting for that company to come and make the repair. I'm in the process right now, waiting. I still don't have hot water.

8 months ago Edited January 10, 2024

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Kumaresan Schaumburg, IL

I generally receive the support whenever I raise the concern. I don't have any issue.

1 year ago

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Leonard Phoenix, AZ

Our refrigerator broke and they had people from Sears come out and fix it.

1 year ago

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Donna And Earl Show Low, AZ

Their customer service has been very positive when you call in and follow up.

1 year ago

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Michael Aubrey, TX

They were responsive. Our dryer went out and we called them to fix it. It was overall positive.

1 year ago

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Marisa du-Long Austin, TX

I’ve been happy with the vendors that have been sent to my house! It’s very helpful to have as a new homeowner.

9 months ago

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judy kennedy Glendale, AZ

HWA has always come through for us we have no complaints and we have had plenty of things that had to be fixed.

9 months ago Edited January 10, 2024