Name: Home Warranty of America
Rating: 3.6

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Andrea Brown Houston, TX

I just purchased my home and the heat wasn't working properly. So I had to contact Home warranty of America. The customer service was excellent and the technician that arrived at my home was very professional he located the issue with my furnace and my heat is working. I would definitely recommend this company.

3 months ago

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Marge Adkins-Cline Peoria, AZ

We have had Home Warranty since we bought our home in Aug. 2003. It has saved us money because we don't have the money to put out to get things fixed or replaced. It's worth it to us, Almost everyone they have sent us has been great.

3 months ago

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Margarette Secreto Spring Hill, FL

It was good except for the fact that the installer was waiting for authorization and was about to leave without installing a new garage door opener because he hadn’t heard back from the company. I called the company and was told it was approved. I found out later via email that it was approved before I contacted them. The installer assumed that you would get back to him.

3 months ago

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Tonya Miller Waldorf, MD

Great customer service quick on setup claims to make there customer feel at ease just the whole process communication is great all around HWA is like a blanket on a cold day. Keep the customers warm and cozy while the do all the work for you.

3 months ago

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Emad Haddad Fontana, CA

As a first-time homeowner I wasn't sure how much maintenance actually cost. HWA allows for peace of mind that if I get a leak under my sink or the AC goes out I'm not scrambling to find a professional or out thousands of dollars trying to get it fix. I just put in my request to HWA and they will send someone out to take care of it. Most recommend HWA for the first year of homeownership but I'm definitely keeping and renewing this membership.

5 months ago

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Mari Batavia, IL

I have maintained my HWA warranty since I moved in 2015. I have had a few instances where it has been very helpful in finding a qualified person for a repair while being responsible for my deductible of $100 only. I have an important comment /suggestion: When submitting your claim request, be VERY detailed in what the problem is, what your concerns are. I say this because the company Service person that accepted the HWA claim request, that comes to your home can ONLY correct the exact problem stated on the Claim # you were assigned. If the service person feels there may be a bigger issue to deal with, it would be at the homeowners expense if the service person goes over & above. The service person cannot really suggest additional repair. I experienced this with a plumbing issue, Pipes needed rodding as opposed to just having a kitchen sink backing up, but a kitchen sink backing up, was what I reported to HWA. Had I been more detailed & the claim was written up with my detail, it would have eliminated the need for the 2nd visit after 8 days. The plumbing company needed to come back out 8 days later & treat the 2nd service as a new claim causing me to pay an add’l $100 to the plumbing company to rod out pipes which was part of the initial sink back-up problem. Both plumbers did what was needed both times, they worked hard, one left at 9pm on a Saturday as an emergency call after the other rooms had sewer back ups. Just a word of advice, so far the problem seems to be solved, I have to assume there are no broken pipes underground, the last plumber explained what he did should have corrected the problem. Lengthy review, but sharing this for others using the home warrant service. They are very good, just be detailed!!

5 months ago

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George Roberts

Generally overall decent experience with home warranty of America. However had some experiences in which the warranty did not cover certain expenditures as a recent plumbing and dishwasher claims in which I incurred the total cost of repair. Also my garage door a few years back it replaced only the springs and I paid over 600 dollars for a new motor and recently paid over a 1000.00 for another new motor. That being said they covered a part for my heater/furnace and have helped me in other instances. I had to replace hot water rank 12 months ago but decided to go through the manufacturer without contacting HWA. I think as a homeowners insurance company they attempt to do their best generally. Have had some negative experiences when calling. However some good ones as well

5 months ago

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Wendy

They have reasonable rates and wonderful service. And also a nice plan for protection for my home appliances and things like that. My hot water was nonexistent and I needed a new hot water heater, they found me the proper plumbing company that would install the hot water heater and did it efficiently and quickly. My air conditioner has also leaked and stopped working, and in Florida, that's not very habitable to be able to live comfortably. They've been able to send the A/C technicians quickly and resolve the problem. So I'm very happy with the home warranty.

5 months ago

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Theresa Rufrano Paradise Valley, AZ

I’ve placed 3 claims with HWA in the two years I’ve had the contract. The first two claims were handled to my satisfaction. I am having some difficulty with my current (3rd) claim. It is difficult to get in contact with the repair service. They don’t answer their phone. The message says the mailbox is full and you can’t leave a message and there is no option to send a text. All it lets me do is send my phone number with no message. Very frustrating. Finally The technician came on the day scheduled. All he did was record the serial number and tell me they would call to schedule the repairs. I paid the 75$ service call bout shouldn’t have since he made no repairs and I don’t know when the work will be completed. I called HWA. The representative was very helpful and explained the claim had been approved and the technician is waiting for parts. It would have saved time and frustration if the repair company had made contact with me and provided that information.

5 months ago Edited January 1, 2024

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Oscar

Customer service is good. People with good skills. They can walk you in and give you some ideas about what is the best to do. I've already had a good experience with the guy that went to my house. I had a guy that went and and fixed the my washer and that was probably the software got stuck or something. He went to my house, fixed it, but he told me that I'm gonna need another person to go with the software to update the software. But the washer is working now with no problem, so hopefully it's going to be there forever. Excellent, excellent person, very friendly, he knows everything about the refrigerators.

6 months ago

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Michael

I've been through many companies, and long story short, you are highly recommended by someone we know and trust and she's a realtor in our area. And after looking at the rates and everything else and what was covered and her recommendation, we went ahead and contacted the company and I was very well pleased with the way they handled themselves business wise. People very, very knowledgeable, very helpful. We had a situation come up with our tankless water heater and I was a little bit disappointed the first tech they sent out. He stated this unit that we have has a gas leak problem. It's kind of a situation where you know, is it dangerous? I don't know. He never came back to do anything with it and my claim was denied because I didn't have proper documentation or inspection. I'm living in an almost 10 year old house. It's a fairly new house and I mean what documentation would I have or an inspection report what I have stating that the unit was in good order for none and they denied my request. We didn't have proper documentation because we like that looked into.

6 months ago

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Mike

We live in lower Alabama. We were having hundred-degree-plus days for a week and one of the air conditioners just wasn't doing the deal. So I turned in a request for service early on a Monday morning, and got the request confirmed by late morning and late afternoon. A service Rep called to confirm he'd be here the following day. I don't know how it gets better than that. It wasn't what we had to play phone tag or anything like that. It was an immediate response. Came up with someone within hours who called back and confirmed that they would be in the next day. Excellent, I mean very quick response. I think it's a little pricey for the number of calls that I've had over the last five to six years, but every time that I've had a service Rep come from Home Warranty of America, the people have always been prescreened so when they show up, you know they're professionals and they know what they're doing.

6 months ago

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Kathie

My clothes dryer wasn't working. I could put the clothes in and I pushed the power button. It would just make a click and nothing would happen. So I called and I think it was like the next day later in the day the gentleman showed up and he took the board out and said there was something wrong with the board. There was one part that was burned or something but he put it back in and he said I should be back within 24 to 48 hours with the new board. Then he called me to tell me that they were going to someone would drop the board off because he didn't have it at his facility, so the very next morning the board was dropped off and later that same day, which was the next day, he came and he put the new board in and everything was fine. I can do everything online. Few years back I would have to call and speak to someone to, you know, put in a claim about something and now all I have to do is go online, put my customer number in and put, there's questions there that you answer and I get an email with my claim number and then usually within 24 hours, well 24 to 72 hours, I'll get another email telling me who will be out and then I get a call from the person and it's it's just really simple. You don't have to stay on stay on the phone while listening to music because you know you're on hold, you just go on the computer and you place your claim and you do it that way and it's so much faster.

7 months ago

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Jennifer

They've always been extremely responsive to any issues I've had. They've kept me informed of the status of the progress, of whether they're finding a technician or you know any other issues that come about and the techs, the technicians that they've sent have all been very good at what they do. The technicians that they've sent out have all been diligent about finding out what the issue is and correcting it. An example was when I had an electric issue where the switch wasn't turning on what needed to be turned on and the technician was able to follow the wires and find out what was going on and correct the issue. They've been very responsive with you know any issues I've had.

7 months ago

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Michael

I've had it for a lot of years. I had it down in Florida and then when I bought a house up here I came with another warranty and then once that one ran out I switched back. It's just hard to get ahold of somebody sometimes. I'm waiting for my fridge, they still haven't found the door for it. It's a it's a flex fridge, so there are four French doors. And I guess they're waiting for a manufacturer to make one or something. They scheduled to come back, he fixed the ice machine the first time and then he ordered the door. Well, he had trouble ordering the door because it's a newer fridge, so he's having a hard time finding it. I guess you have to go straight to Samsung, and Samsung isn't making them, so I still haven't heard anything for a while. That was about six weeks since the first time he was here. And then it was going to be a few weeks, three to four weeks to the appointment and hopefully the door was going to be in by then. Well, the day before the appointment I got a message that they're still looking for the door and I could go on the website to, to see any updates and they'll contact me whenever.

7 months ago

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Rickie

Sometimes it's difficult to get a supervisor when you need one. If you can get a supervisor, they're very good at their job. I have my pool pump went out, so I called them and they assigned a technician. It took him a month and a half to get here, not their fault, the technician's fault. Then the technician installed a faulty pump was mad because Home Warranty of America did not want to pay him for installing a faulty pump. So I've been without a pool pump since May 2nd. I called him again today, home warranty service and they assigned a new technician but as yet, they haven't got a hold of me.

7 months ago

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Julian

They're pretty informative and they try to help you out as much, they tell you about all the deals that they they'll give you and you know, it's it's always like a quick call too. It's not like it's complicated or anything like that, it's pretty easy to get claims done in all of them. We needed to use it for our plumbing because we were having a backup backup plumbing issues and then when we called they spent over a plumber help us, help us fixed the clog in our drain. And they came, it was only, you know, they only charged us the service fee, so it wasn't expensive. They fixed our our drain and then they, the plumber even recommended some other things for us to do in the future for to prevent it from having and all that. It was pretty overall easy experience. Easy, cheap, quick. I haven't had any problems yet and they're always they're always ready to help us out.

7 months ago

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Anonymous

I've found that the people who come, every single one who comes very professional, clean and explain everything to us. You know, like when the guy came to fix the air conditioner or the plumber came to fix the garbage disposal, the hot water heater, they explained everything to us each step, and it was very quick and they dealt with you guys about replacement and everything and it was very easy for us. And we didn't have to worry about it. We used it just last month when our air conditioner failed when it was 9000 degrees out and I said to them, you know, I really need somebody to come right away. My husband has medical issues and the person came the next day. One time we had a little issue with communication and and kind of went back and forth, but other than that it's been wonderful.

7 months ago

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Sandra

We started out on Monday, and by Friday they had it repaired. They had to replace a part and suddenly they had it all done. I was pleased with it.

1 month ago

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Anonymous

It's been over 6 days, and we still do not have a technician out at our house. They are not able to locate a vendor or a technician that can come to our home. So we have offered the name of a company that's out of network with the name, the phone number, and the name of the technician and Home Warranty has declined. So we still do not have a technician at our house after 6 days. They say that the current policy only allows you to use one out-of-network vendor every 12 months. We've already done that once, but yet they still cannot provide us with a vendor after 6 days.

1 month ago

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Claire

We didn't have any hot water, and it was our water heater with an electric water heater but they were really easy to work with.

1 month ago

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Christine

I used it to repair my refrigerator, and the guy was very good, but I don't like having no phone number to call. I have to do everything online.

1 month ago

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TS

Any time that I complain about the people not showing up when they're supposed to, they fix the problem. I used it for plumbing. They came out, they took my money $75. They never called me back to fix the problem. Two weeks later, I waited to give them to be patient, I called Home Warranty, and they said "We are so sorry, we're gonna send somebody out and you're not going to have to pay the $75." And so they sent somebody out and they fixed it immediately. That's excellent.

2 months ago

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Diane Carew Dearborn, MI

I’ve paid HWA for years before using Them for a claim. This past warranty was for my washer and dryer. The washer has a broken wash tub. HWA won’t cover it. They covered the dryer so far but the appliance company has to come back yet. I hope it doesn’t have another part that HWA won’t pay for. The only other repair that i put a claim in for was for my 50+ year old electric stove that had multiple issues. The repairman said that he asked HWA to replace the stove. HWA refused. I still have a back burner that had collapsed. HWA refused to repair so I still cannot use that. I wish I could recommend HWA. At least their repair people are decent

2 months ago

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Kathryn

I made a phone call and a couple of days later they sent the person out. They're pretty much doing what they promised to do. I've been very pleased with them so far.

2 months ago

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Paul

Due to inflexibility in meeting client needs. I had my water heater in my home go out during a cold snap, and I was unable to get a technician until 6 days after the initial claim was filed. Once the technician did come out, the technician provided all the Information about the water heater. Home Warranty of America and the technician were unable to come to terms meeting with each other, and Home Warranty of America required the process to restart and was gonna take another 48 hours after that which was now 9 days into me filing the claim to get another technician out there. I would have had to pay another service charge and then continue dealing with them in order to get the water heater replaced. It would have likely been more than 2 weeks before the appliance was replaced. While I had no hot water in 5 degree temperatures.

2 months ago

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Joan

It was our dishwasher, and the water wasn't running out. I called them, and they were very prompt, and they really fixed or resolved our problem very quickly.

2 months ago

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Adele

It can be challenging to sometimes get to the right department and to get an actual live person on the line. This last time was very quick and straightforward for the most part. It was definitely a step in the right direction.

2 months ago

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James Mesa, AZ

I don’t think any of the warranty companies are worth the money. Every time I’ve had to use them it’s been a disappointment because they don’t really cover that much. If you do get e replacement it’s always a cheap brand and the company showing up has poor reviews. Remember you get what you pay for. Better off putting that money into a savings account to use when needed.

2 months ago

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Anonymous

We have a toilet broken in our house right now it's been broken for about a month. We've been trying to get the company to come out to fix it. There is some discrepancy between what the home warranty wants to pay and what the company thinks they should pay. The company was supposed to come today. They didn't show up, so we still have a broken toilet. Last year we had a broken HVAC system. We had it temporarily recharged with Freon, so they wouldn't fix it until it broke again in exactly the same way this year. It was leaking Freon, so we got to pay twice.

2 months ago

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Jeffrey

I just used it, he was just out today. The only negative was that the call was supposed to be for yesterday. He never came, but he came today, but he had to go through Home Warranty get approval and then order a part.

2 months ago

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Wallace

Washer broke late Dec. submitted and was able to get contractor on 22Dec. Made assessment to order control panel motherboard with follow up to install 9Jan. Contractor was a no show, no call, text, email unable to contact no response. Called HWA. They said try email as they they just spoke to him. 36 hrs later they responded with new date 17 Jan and advised parts had not arrived for 9Jan appt. No show for Wed 17 Jan appt, unable to call, text, email, no response. GHOSTED 2X by HWA preferred contractor. Called HWA demanded new contractor. Reassigned to Sears Service team. Arrived 20 Jan Sat, re assessed same problem, ordered part will install 6 Feb ….hopefully. About 50 days without washer so far.

3 months ago

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Genevieve

Last time when we tried to get a hold of people in customer service and figure out why nobody was responding to our claim, we were given the runaround. We had water flooding and backing up in our basement and so it caused a lot more damage than it needed to. And we're still dealing with all of that and that happened around Thanksgiving. It didn't have to get that bad if somebody would have responded and let us know why nobody was showing up.

3 months ago

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James

Great follow-up time. It is an easy process to submit the warranty claim. Once approved, everything was set up properly with a vendor or a service department. And everything was taken care of and paid for by home warranty.

3 months ago

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Bernie

They showed up when they were supposed to and fixed everything they were supposed to fix. So I thought they did a great job. I've recommended the home warranty to other colleagues that I work with because I'm in the real estate business.

3 months ago

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Diana Kapolei, HI

Liked the quick response in communication as well as quickly sending a technician out to address the issue. Technician was professional and addressed the noise issued. Thank you all!

3 months ago

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Michele Ashby

Quick turnaround. The vendor they chose was top notch.

3 months ago Edited January 3, 2024

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CR Ray Oklahoma City, OK

So far, I have had good response from Home Warranty Of America. Anytime that I have had to contact them on an issue, they have been quick to respond and send very competent service people.

3 months ago

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Michael Sherman South Jordan, UT

Home warranty of America has been so easy to work with, and we are happy to have been introduced to their company. We have recommended them to our friends who also are happy with them.

3 months ago

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Roy moore

Anytime I've called, they've had answers right away. I was getting ready to sell my house and the home inspection found a couple of things wrong. Use my home warranty to call in a service provider for that and they came in and fixed the issues.

4 months ago

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Bernadette

They were prompt in resolving my issue. Just used the warranty to have my hot water heater replaced and they allowed me to find my own technician. The warranty company pays part of the bill for the technician and part of the cost for the hot water heater.

4 months ago

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Thomas Maybin

They were pretty transparent and they made sure that I was kept up to date with everything. Dude was very knowledgeable, fixed it within a couple of hours. Very professional and very respectful of my property. Explained everything to me in terms I could understand. He was a real nice guy.

4 months ago Edited December 11, 2023

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Helen Atthowe Hamilton, MT

One plumbing claim went well. The technician they sent was very good and fixed the problem. However, he wanted to fix the plumbing problem permanently, but was unable to get a customer service person on the phone for approval. My second claim went so badly, I just gave up and paid for a technician myself because I wanted to use my own electrician. I called customer service 5 times to get approval for my own electrician and could not get anyone that understood me, my electrical problem, or could help me. Customer service has been very frustrating! But, for simple repair issues, the HWA system works relatively well.

5 months ago

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Cindy

One of my showers was clogged up, and they came within a couple of days. He wasn't sure if he was going to be able to unclog it, but he tried anyway and it unclogged the shower. They gave me a great deal when I added my septic tank.

5 months ago

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John-Robert Canaan Tempe, AZ

Good company overall. They usually come through in the end but the replacement offers typically only cover only 30% to 40% of even the cheapest replacement option. We have learned some things the hard way though like needing to follow up on a claim within 30 days or they will charge you the service fee twice. This was never explained up front so we lost $75.

5 months ago

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Gilda

They're always very courteous and they explain a lot of things thoroughly: how the appointment will go and how the process works. They send me an e-mail confirming who they're sending and they are very accommodating. I have recommended it to friends with family, even other people here in the condo.

5 months ago

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Dorothy

If I had to pay out of pocket it would be more than what I pay yearly. When it really gets down to it, you're using it for peace of mind, and it's worth it. They give a speedy response to claims and the vendors that they send out are professional and they get the job done.

5 months ago

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Johnathan

I put in my claim on one day, the very next day they had a technician out here to resolve the issue. The young lady I spoke with on the phone when I called in took the time to find a company to resolve the issue before I had to sit around and wait a couple of hours for somebody that could take the ticket. She actually spoke with some of her companies outside the area and got somebody out here immediately.

6 months ago

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Zach Buche Minneapolis, MN

So far 6 months into my warranty I’ve had nothing but good experiences from HWA. Every problem has been solved within a couple days and the $100 copay is reasonable. I will preface that by saying I have the platinum package that came with my home purchase so results may vary between plans and locations. Overall though, HWA in the Minneapolis region has been great.

6 months ago

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Soraya

They're pretty attentive, they're pretty responsive, only have one vendor that I really didn't didn't care about. But overall, that's internally, it's great customer service, great support. I've had to call more than one and they were just always willing to to help get resolved to whatever issue I had. The latest one was for a leak in the air conditioning. They sent someone out, they called me when they had had the problem locating of a contractor. They gave me a solution in case I couldn't wait for them to find the contractor. I ultimately just waited. And when they took the contractor out, it was great service, great contractor. And the response to the claim was quick.

6 months ago