Name: Home Warranty of America
Rating: 3.6

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Verified Customer

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Najet

So far I'm very happy with them. They are very prompt. It doesn't take a long time to get them on the phone. The two occasions that I've had to call them and have them send somebody over have been wonderful. One of them was to do a rekey of the locks and the other one was the plumber coming to speed up the bathroom drain.

10 months ago

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Neil

They've been good. It's a little slow sometimes, but it's adequate. The last time we had to use it was for the A/C. A couple of weeks ago I put in the claim online. They sent me a message back that they couldn't find a vendor. So I went to try to find my own vendor and I guess by the time I found my own vendor they had found a vendor. It just took a little longer than I would have liked.

10 months ago

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Melanie

They were here on time. Take care of the problem. We had a problem with the air conditioning, so I called and they came. They made an appointment. I waited for like five days, but it's worth it when the guy came. It's excellent.

10 months ago

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Jack Knoespel Kannapolis, NC

The technician came to our home, discerned the problem with our dishwasher and said a key part needed to be ordered. While it took weeks for the part to arrive and the technician to come and install the part, the HWA system worked. The problem with our dishwasher was solved.

10 months ago Edited January 1, 2024

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Keri Guerrero Houston, TX

Even if the claim is approved, you spend hours and hours and hours on the phone between the service technicians and the warranty company and the customer service people just trying to fight to get what you need to have done. It takes way too long months I’ve gone without AC multiple times just to get something fixed and here lately, every single claim I have submitted in the last year has been denied even when it’s clearly in the documents that it’s something that should’ve been covered but it’s because the service provider wrote it up in a way that they denied it and the appeals process is a joke completely- they just listen and then say sorry not changing the outcome

10 months ago

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George Getz Buda, TX

I cannot honestly say. I have only had a couple of claims through the years. Fortunately, they were not for anything major and my only concern is that you never know how long it is going to take to resolve any issues you may be having. The contractors you must deal with are not top line contractors and you are sort of at their mercy as to when your repair is going to take place.

10 months ago

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Brenda Bowman Katy, TX

Overall, it is a good service for people who are on a tight budget and don't have a lot of time and resource to chase down their own contacts for home maintenance and repair. It can be challenging if you have an unusual requirement (my AC is on the 2nd story roof); it takes patience and some "extra" communication. But so far, all my problems have been solved.

11 months ago

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Shelia Bell Houston, TX

I was able to reschedule my appointment due to time conflicts with my original appointment, Jessica made the entire request manageable with ease of notifying a new request and customer service rep was very professional in the process.

11 months ago

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Nikki Lou

Saved money in service calls - thousands of dollars. They arrange for quick service with respected contractors. Rarely have I had to pay more than the service fee. Great, fast service. They cover things the techs are surprised they cover. I will continue to do business with them.

11 months ago Edited May 24, 2023

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Christopher Saint Louis, MO

First off, for some reason, I think the call center is overseas. It's very hard to understand the people that you're trying to explain these issues to with your home. Secondly, from what I've gathered with the few claims I've put in, is that they just call any random person and then whoever gets back to them and decides to take the job, takes it. I feel like if you're going to have people come, they should be reputable companies that you already work with, not just anybody who responds. I had one guy come, I paid him the $75 fee, and he said he'd be back to reinstall something. I never got a hold of him ever again, he wouldn't answer my calls, and this and that, so I had to make another appointment. Obviously, Home Warranty made it right and paid for it, but it just seems like they just call everybody in the phone book, and whoever answers it comes.

11 months ago

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Ronald Saint Johns, FL

I have given great feedback before on my garbage disposal replacement. Still working great.... By the way, you keep soliciting me to purchase Home Warranty of America almost every day. I am an active paying customer and need no advertising to purchase another contract. Thank you. You do good work.

11 months ago

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Damon Florissant, MO

They're quick to respond with everything. I'm under cancer care right now and the downstairs toilet broke loose from the ring. I called in on Friday and there was someone out here by Monday or Tuesday to fix it because it was the weekend. So I was fine with that. It's definitely worth the money.

11 months ago

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John Cypress, TX

They were very calm and very prompt to appease us when we needed them. Water was draining through the garbage disposal and the plumber came by and he said that we needed a new one, so they replaced it. Everything's been great. They were very business like everything was just calm, they took care of everything immediately.

11 months ago

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Berta Bakersfield, CA

It is a good company they have good customer service. I used it for my garage door. It was not functioning and they came out and replaced it the motor. Their response is great and everybody comes out immediately, so it's great response time.

11 months ago

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Christine San Antonio, TX

Everything's been really good. No issues. Every time I've called they have answered every question I've had and they have been prompt to sending some technician to repair my stuff. So far every technician they have sent to my house have been on point. They've been very courteous and friendly and definitely know what they're doing.

11 months ago

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Casey San Antonio, TX

Quality service. I haven't been able to access the customer service. It's probably the hardest part, waiting for someone to get back to me versus being able to speak with someone directly. The quality of service is amazing and I'll continue using them. It's been awesome. They've saved me hundreds of dollars.

11 months ago

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Anonymous

Their phone representatives definitely appear to go above and beyond trying to solve the problem. The only negative that I've experienced really is that you don't seem to have enough service providers in my area to solve every situation that occurs. But I do like the fact that when they don't have someone you are allowed to choose your own provider. They're always very responsive.

11 months ago

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Anonymous Galveston, TX

When they came, they did a good job. Everything went smoothly. When they couldn't find somebody, it took me a lot of calls and a lot of time. I didn't get reimbursed the full price of the repair and I will never do that again with them. I will never find my own person. They will have to find a person for me. So that part was disappointing. It was disappointing I had to make so many calls to get my reimbursement. After three months, it was approved in December, I finally got it in March.

11 months ago

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Richard Boynton Beach, FL

They are very responsive and got the job done in favorable timing.

1 month ago

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Anonymous Orange, CA

I needed to call to get my washer repaired and I got an immediate appointment. The tech came right away. Unfortunately, we did need to wait for a part to be ordered, but as soon as that part came in, I was able to get my service done literally within a week. As far as home warranty itself they are very responsive, very on top of things, but whoever they partner with, sometimes there's a little bit of a break, whether it be in communication or scheduling.

11 months ago

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Eneida Goodyear, AZ

I've had several issues and had to submit claims and never had one issue with them. Every single claim was processed and and dealt with promptly. I had a very faulty A/C so for the last three years I had to submit claims every every year, about twice in the summer. I live in Arizona and they dealt with it very swiftly. The companies that they work with are very professional and good at what they do, so they didn't have a problem at all.

11 months ago

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Michael Monteleone

Customer service doesn't know what they're doing misinformation from two different employees two different stories. The fact that you have to make an email appeal just to speak to your manager is just unprofessional

2 months ago

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Patrick Conroe, TX

I am still waiting for a repair person to fix my refrigerator. It has been over a week since I called in my problem. If "you are so slow in responding, you should delay sending out "last" chance survey requests.

2 months ago

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Andy

I used it a couple of weeks ago, I kept calling and calling, but they never followed up. They don't listen, and they don't read their notes.

2 months ago

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David

They're very prompt. I called they came out and fixed the situation. No problem.

2 months ago

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Terry

Hot water heater went out. I called them, they sent a repairman out, and then they replaced it.

2 months ago

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Richard Suffolk, VA

My experience was one of the worst of my life! Trying to get some one on the phone to talk about the problem and getting any problem solved was nearly impossible! Very frustrating and no one really seemed to care.

2 months ago

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Anonymous

I've always been able to work with your personnel and usually when I called in a claim, it was resolved in a reasonable length of time.

3 months ago

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Jennifer

Helpful. We had a hot water heater fail and they contacted the plumber and had a replacement unit in a timely fashion.

3 months ago

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Jeffrey

They are very understanding, got the repair work lined up quickly, and it was done in a reasonable time!

3 months ago

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Gerald

Wonderful customer service, always responded to my concerns and alleviates any problems immediately.

3 months ago

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Chris Straughn Cibolo, TX

I would LOVE to be able to give them 0 stars. I've been paying for "well pump coverage" for over 2 years now. I had a well issue and put a claim in on 2/17/24. They emailed me on 2/19 that I'd have to find my own plumber because they couldn't find one. I got on Yelp and had a plumber booked in under 3 minutes. Plumber found that the pump check valve had failed, and that the pump itself had failed as well. They gave me a quote for replacement, and this home warranty company rejected the entire claim. Not just a replacement, but the diagnosis and it is repair fee as well. I appealed the denial and the case manager sent me a calendar invite for three days later. Never mind my homes of that water. I then called her this morning and immediately getting on the phone. She basically told me that there's nothing I can say or do that would get them to change their mind. She told me that I was supposed to have done maintenance on my check valve (which is hard plumbed into the pump and cannot be accessed or removed) and that that caused the pump failure. I asked her if I'm paying for well pump service, and that doesn't include the replacement of well pump, what is covered by the service. She had no good answer. And then asked to whom I should speak about getting a refund for this. She told me that no refund is possible because I already used the service. She further informed me that there was nobody else, not a boss, supervisor, or anyone else, whom I can speak to about this issue.

2 months ago

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Craig Davishoff Highland Park, IL

Good information was given. I have not had to file a claim for the warranty company to pay yet, but I have been satisfied with all my communications with them.

4 months ago

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William

They were quick to process a recent claim. Recently, I did have a warranty call. I called and they scheduled the provider and they came out and all was good.

4 months ago

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Patty South Holland, IL

The service was very good the monthly fees are a little high but I did appreciate that the service was good and done in a timely matter.

5 months ago

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John M Blanchard Kenner, LA

Home warranties are worth every penny. Offsetting potentially burdensome repair costs. HWA's contractors are good quality service people.

5 months ago

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Nancy Scott San Rafael, CA

It took 3 weeks for HWA to send a technician to look at my broken dryer. Unacceptable response time! The technician was very good and fixed the problem, after he finally arrived. HWA needs to provide faster customer service for its customers!

5 months ago

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Connor Dimick Peoria, IL

They unfortunately take a really long time to find a technician to make it out to your home. They make good on their word to only charge you for the $100 service fee, but you just have to be prepared to wait 7-10 days after your appliance or whatever breaks until it gets fixed if you go through them.

5 months ago

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Richard League City, TX

Service quality and timeliness continue to decline. I stopped one of my HWA policies because they just were too slow and unresponsive to use for a rental property. Also their water heater replacement procedures are somewhere between unethical and stealing.

5 months ago

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Theodore Wynne

My wife and I was not satisfied with the electricians sent to repair our light. They were unable to Fully able and troubleshoot the problem with the light switch. We ultimately contacted another electrician who was on time and repaired the light switch in 30 minutes. The electricians from “Doctors “ we fill is not competent nor reliable.. That is how we feel about the job being done, ok. It was not Amazing.

5 months ago

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Lisa

It was a very straightforward process. When I had trouble with my HVAC system, I called and got service set up right away.

5 months ago

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Deb Hartmann Slidell, LA

I reach a person everytime I call. They are quick to get an appointment set up for my issue. The service people they use have been great.

5 months ago

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Michael Reed

I had one experience that was good and one that was not. I had a stove/microwave combo and the microwave just quit and they couldn't get it fixed. So they paid me to get a new stove. They paid me the money to go get it myself, which I thought was great. Although, they made it in gift cards, which was kind of tough, but we made it work. But then when I had an air conditioner go out, they offered to pay for just a super tiny piece of it. And I'm actually in the air conditioning business and I wasn't able to really invoke the warranty the same way to try to utilize my own people or anybody. And I realized the price that they were giving me for that was not what I could get it for.

5 months ago Edited November 3, 2023

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Shelly Montgomery, TX

This home warranty policy is supposed to cover appliances in the home that break or fail. We've had two appliance repair companies make several trips to our home to figure out why the dishwasher leaks all over the floor during cycles, and no one has been able to figure it out. HWA refused to replace the machine. I'm now out $300 for service calls and the dishwasher still leaks. This is sub-standard service, far below what I expected. I will not be renewing the policy with this company, they don't stand behind their contract.

5 months ago

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John

They were trustworthy. It was easy to get through and talk to someone to set up an appointment to have somebody come in.

5 months ago

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Cerline

I will be renewing it again. They were consistent with checking back to make sure that the appointments were scheduled or to give me a way to cancel.

5 months ago

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Viswanath

5 months ago

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Rosalee Cabrera Sacramento, CA

I was disappointed with the the length of time it took to have intervention from a plumber. Our appointments set up by the warranty company were changed twice. Our plumbing issues got worse. We had no functioning bathroom for about 5-6 days. The plumber that came out could not do the work needed, so we were desperate and hired someone on our own. We had to also get restoration services since there was damage to dry wall, carpets and flooring. Nit happy at all!!

3 months ago

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Michelle

This year my HVAC unit went out and I filed the claim and have not been been able to have anybody come out and fix or replace my HVAC unit. And it's going on 90 days that I was without a HVAC unit. Their customer service went down. You're not able to talk to departments that you were able to previously. They continue to drag their feet on that HVAC claim. I've had multiple HVAC companies come out and write their diagnostics, which I've uploaded to their system and I have yet to hear anything from management on what they're going to do. So I am planning on leaving Home Warranty of America. At the time that I chose it back in 2017, they were a good company.

6 months ago

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Wilner

I've had it for like 5 years. I just got through using it on an air conditioner and then the tech came out and said I needed a new outside unit. Then it was like 3 1/2 weeks getting on. They never would give me a straight answer.

6 months ago