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Home Warranty of America

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6.7

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Ronald Saint Johns, FL

I have given great feedback before on my garbage disposal replacement. Still working great.... By the way, you keep soliciting me to purchase Home Warranty of America almost every day. I am an active paying customer and need no advertising to purchase another contract. Thank you. You do good work.

10 months ago

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Damon Florissant, MO

They're quick to respond with everything. I'm under cancer care right now and the downstairs toilet broke loose from the ring. I called in on Friday and there was someone out here by Monday or Tuesday to fix it because it was the weekend. So I was fine with that. It's definitely worth the money.

10 months ago

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John Cypress, TX

They were very calm and very prompt to appease us when we needed them. Water was draining through the garbage disposal and the plumber came by and he said that we needed a new one, so they replaced it. Everything's been great. They were very business like everything was just calm, they took care of everything immediately.

10 months ago

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Berta Bakersfield, CA

It is a good company they have good customer service. I used it for my garage door. It was not functioning and they came out and replaced it the motor. Their response is great and everybody comes out immediately, so it's great response time.

10 months ago

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Christine San Antonio, TX

Everything's been really good. No issues. Every time I've called they have answered every question I've had and they have been prompt to sending some technician to repair my stuff. So far every technician they have sent to my house have been on point. They've been very courteous and friendly and definitely know what they're doing.

10 months ago

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Casey San Antonio, TX

Quality service. I haven't been able to access the customer service. It's probably the hardest part, waiting for someone to get back to me versus being able to speak with someone directly. The quality of service is amazing and I'll continue using them. It's been awesome. They've saved me hundreds of dollars.

10 months ago

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Anonymous

Their phone representatives definitely appear to go above and beyond trying to solve the problem. The only negative that I've experienced really is that you don't seem to have enough service providers in my area to solve every situation that occurs. But I do like the fact that when they don't have someone you are allowed to choose your own provider. They're always very responsive.

10 months ago

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Anonymous Galveston, TX

When they came, they did a good job. Everything went smoothly. When they couldn't find somebody, it took me a lot of calls and a lot of time. I didn't get reimbursed the full price of the repair and I will never do that again with them. I will never find my own person. They will have to find a person for me. So that part was disappointing. It was disappointing I had to make so many calls to get my reimbursement. After three months, it was approved in December, I finally got it in March.

10 months ago

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Caroline Centreville, VA

Home Warranty of America is very responsive and detailed. I receive information about the vendor that will be coming out to my house very quickly and the follow up is also very quick as well. It's an easy process, easy to use, and customer service is always good.

11 months ago

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Anonymous Joliet, IL

Recently we had our garage door break and I had to use my warranty to have the garage door repaired. I called HWA and it was pretty quick and easy. I just really enjoyed the service. I've never had a problem and I would definitely purchase again if I ever bought a different house.

11 months ago

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Earlene Sunnyvale, CA

I had a dishwasher that was having water come in the bottom of it and they sent a technician out. It's like 20 years old, so they suggested that we replace it and they sent me a check to replace it. Recently, within the last 6 months or so, the water heater leaked and they replaced that as well.

11 months ago

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Kenneth Porterville, CA

Every time we submitted a claim It takes them too long to find the technician for someone to actually come out and do the work at the house, they schedule you an appointment in a few days instead of a day or two. One time we submitted a claim for the garage. There was a problem with the switch turning the lights on and off they assigned a technician and the man couldn't come out for a week. Every technician that's ever come here that has ever serviced anything here in our house has been excellent

11 months ago

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Anonymous Shawnee Mission, KS

Positive experience with them. They've done a good job and I appreciate that. Our garbage disposal quit working. I was unable to repair it because of health issues and they got it replaced within two days. When I turned in my request, it was answered within a day and somebody was out here two days later to fix the problem.

11 months ago

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Dennis

They gave terrible service every time we called. I made four claims. One of the claims was approved and it was for the least expensive of any of the jobs. Do not use this company. They are awful and will find every excuse in the book to not cover your expenses. We paid so much money for premiums and got I think $52 worth of parts in all of our claims.

11 months ago Edited January 10, 2024

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Barry Austin, TX

My most recent experience was good. But I had a bad experience before when they were dealing with my roof. I'm very pleased with it the last time that I used home warranty. They were very prompt and I am satisfied with the service. I had a flooding. My water tank went out and flooded my study, my bedroom. I had to replace drywall and carpet.

11 months ago

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Norman San Antonio, TX

My dishwasher went out, I put the warranty in and they sent a technician out the next day and found out he had to order some parts. The parts came on time and I just waited for that next day. I've had no problem with them when the time I called in or submitted a claim, they got the work done on time and efficiently.

11 months ago

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Michelle And David Abilene, TX

Every time I had a question, they answered it. They knew what was going on and then when the guy came out of the house, he knew the answers for the rest. A couple of months ago my pipe busted in the wall and they sent a plumber out to come and fix it. It was drowning out my kitchen.

11 months ago

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Anonymous

I paid for years and years on this Home Warranty and I got nothing out of it. They were offering to give me $300 for about a $2,000 stove.

1 month ago

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Anonymous

My $8,000 wolf oven broke down and they gave me a $500 gift certificate for Lowe's, which doesn't pay for anything. Maybe the electrical cord to my oven. Horrible.

1 month ago

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Gonzalo

Your company gave me a new A/C unit. Also, your company helped me with my washing machine.

2 months ago

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Kristin

They were very prompt. Our ice maker was having issues, and they came right out and fixed it.

2 months ago

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Maria

It was pretty easy. I called, they told me what was gonna happen, and it happened.

2 months ago

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Kristine Prescott, AZ

The response is within reasonable time. The technicians were friendly and professional.

2 months ago

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Annette Montgomery, REALTOR, GRI, Wolf Real Estate College Station, TX

I'm frustrated because I'm trying to get a second service call for the same problem and there is no human to call. also, Trying to get an appointment in February, and the calendar doesn't go out that far.

2 months ago

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Lori Weir Upland, CA

Home warranty of America was quick to respond, but the company that was sent out was not very good, so that's why it's 3 stars

2 months ago

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Audrey Wichita, KS

They have always been quick and always approved my claims, so I appreciate that.

2 months ago

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Clarence Jackson Chicago, IL

We put in a couple of claims for 2023 and everything worked out well to our satisfaction.

2 months ago

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Robert Faison

So far so good , I haven’t had any issues getting the repairs I need in a timely manner

2 months ago

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pam law Indianapolis, IN

I put in a claim for my furnace. I have no heat and it's cold in Indiana. I pay the 100 service fee to be told that the outdoor unit was installed incorrectly. How am I supposed to know that when I just bought the home. My claim was denied. Due to it not be a covered service. Customer service is ruid. The supervisor Shantel M called back. She was ruid, cut me off, then proceeded to raise her voice at me. This company paints a picture that they will cover things and will not. DO NOT DO BUSINESS WITH THEM.

1 month ago

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Littley

I got feedback very quickly and service pretty quickly. It was just fast and friendly and everything went well.

3 months ago

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Skstewart Lakeland, FL

I love how no matter what i need I have an appointment within 24 hours. No problems with any services

3 months ago

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Fran Xu Cypress, CA

I had extreme bad experiences with HWA. Their customer services are trained same way only about their internal process, but their process is not customer service oriented, and not help to solve anything. It's my first year using HWA and I had two issues. 1. I couldn't file a claim for electrical system although it has been covered in my contract. The reason given to me is that "HWA internal work order system has some glitch, and there is no way to work around to set the claim. " They also mentioned this issue is not only to me but for many other customers as well. The only thing I can do is wait. Resolution manager usually told me please wait till end of today, and even they say they were going to call me, there was no call, certainly no fixing or progress. When I called next day, I got the same answer - our internal system has glitch, please wait until it to be fixed. In terms when / who to fix it, there is no answer. Resolution department has no alternative way to set the order and keep the process start, even though they say they understand the situation how messy a home would be without electricity. Each time the phone call been picked up by different people, so you have to re-tell the same information and also been asked to hold and then told the same message (basically, please wait). It wastes a lot of time repeating my request with different customer representatives, but not a single representative or resolution manager can really help anything. I couldn't understand why there is no alternative to make the claim, and they always put their process as an excuse and believe it has the higher priority than serving customer. 2. My fridge stopped working. In their standard procedure it took 48 hours to assign a technician company, and technician company booked an onsite inspection one week later. After that, it took another 48 hours for technician to upload the diagnose report. Surprisingly, the report saying they refuse to repair (probably missing part? I cannot see the diagnose report through online portal, only HWA people can see). Customer service said a new technician will be assigned, but with no timeline, no different level vs the first one, so not sure what will be the diagnose report coming up. Then the re-assign normally takes another 48 hours, booking may take longer days, and nobody would tell you whether the issue can be fixed or not. Overall, I feel HWA doesn't care whether your equipment can be fixed or not. There is no way to accelerate, there is no assurance to fix anything. They do have people to answer your call, but they cannot help you. I was asking an alternative solution to have a technician to fix the issue first and then reimbursed from HWA since your internal work order system caused the issue, the answer is No. My experience with HWA is that they say their insurance cover most of home items, but they just won't fix them, or it will take very long process until you give up and spend your own money to fix. The timing and energy you put on dealing with HWA is costly. Two issues still exist, and I have no idea when they can be fixed.

2 months ago

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Patty South Holland, IL

The service was very good the monthly fees are a little high but I did appreciate that the service was good and done in a timely matter.

4 months ago

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John M Blanchard Kenner, LA

Home warranties are worth every penny. Offsetting potentially burdensome repair costs. HWA's contractors are good quality service people.

4 months ago

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Nancy Scott San Rafael, CA

It took 3 weeks for HWA to send a technician to look at my broken dryer. Unacceptable response time! The technician was very good and fixed the problem, after he finally arrived. HWA needs to provide faster customer service for its customers!

4 months ago

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Connor Dimick Peoria, IL

They unfortunately take a really long time to find a technician to make it out to your home. They make good on their word to only charge you for the $100 service fee, but you just have to be prepared to wait 7-10 days after your appliance or whatever breaks until it gets fixed if you go through them.

4 months ago

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Richard League City, TX

Service quality and timeliness continue to decline. I stopped one of my HWA policies because they just were too slow and unresponsive to use for a rental property. Also their water heater replacement procedures are somewhere between unethical and stealing.

4 months ago

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Theodore Wynne

My wife and I was not satisfied with the electricians sent to repair our light. They were unable to Fully able and troubleshoot the problem with the light switch. We ultimately contacted another electrician who was on time and repaired the light switch in 30 minutes. The electricians from “Doctors “ we fill is not competent nor reliable.. That is how we feel about the job being done, ok. It was not Amazing.

4 months ago

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Lisa

It was a very straightforward process. When I had trouble with my HVAC system, I called and got service set up right away.

4 months ago

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Deb Hartmann Slidell, LA

I reach a person everytime I call. They are quick to get an appointment set up for my issue. The service people they use have been great.

4 months ago

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Michael Reed

I had one experience that was good and one that was not. I had a stove/microwave combo and the microwave just quit and they couldn't get it fixed. So they paid me to get a new stove. They paid me the money to go get it myself, which I thought was great. Although, they made it in gift cards, which was kind of tough, but we made it work. But then when I had an air conditioner go out, they offered to pay for just a super tiny piece of it. And I'm actually in the air conditioning business and I wasn't able to really invoke the warranty the same way to try to utilize my own people or anybody. And I realized the price that they were giving me for that was not what I could get it for.

4 months ago Edited November 3, 2023

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Shelly Montgomery, TX

This home warranty policy is supposed to cover appliances in the home that break or fail. We've had two appliance repair companies make several trips to our home to figure out why the dishwasher leaks all over the floor during cycles, and no one has been able to figure it out. HWA refused to replace the machine. I'm now out $300 for service calls and the dishwasher still leaks. This is sub-standard service, far below what I expected. I will not be renewing the policy with this company, they don't stand behind their contract.

4 months ago

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John

They were trustworthy. It was easy to get through and talk to someone to set up an appointment to have somebody come in.

4 months ago

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Cerline

I will be renewing it again. They were consistent with checking back to make sure that the appointments were scheduled or to give me a way to cancel.

4 months ago

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Viswanath

Customer Review Video

4 months ago

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R

They're very quick to answer back. Just recently I needed someone to come and check out my air conditioning units and it was done within 24 hours.

5 months ago

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Baoke

I got a water leak and then they were able to help me get it stopped right away. Great customer service. They always answer my question right away.

5 months ago

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DB Royse City, TX

We have been a loyal customer of yours for more than 14 years and I have referred dozens of my real estate clients to ONLY HWA. Now, when I needed your services, I had to wait 3 weeks to get someone to service my hot water heater. Also, you increased your charges this month to make them double what they were a couple of years ago. I am going with another Home Warranty who is reliable and is fair in their pricing.

5 months ago

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John Benton

We just recently used our warranty for some electrical issues and they came out and fixed it within a week. I wish they had more providers.

5 months ago Edited October 12, 2023

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Tony Genova Houston, TX

I have filed 5 claims for the same issue. Three times the contractor did not show up. One time the contractor only worked on septic tanks and my current claim is being disputed. I need my plumbing lines unclogged. They need to be water jetted and have them inspected via camera that can all be done through the house clean out. You are trying to say that you don't cover anything if they have to use the roof vents to do this work. I have had this done before and it was done through the main clean out on the house.

5 months ago