Name: Home Warranty of America
Rating: 3.6

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Verified Customer

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Peter

I think they're great. I've had it for over 10 years. I've used them dozens of times and never a problem. Not a single problem. We needed a plumber and he came. He was extremely knowledgeable about what to do. He he was a terrific professional, nice person. There's some things that they could have chosen not to cover, but they went the extra mile for me. Whenever something's broken, they are able to find a service repairman quickly. And then they come and they fix it.

1 year ago

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Nathaniel

The lady that I talked to at Home Warranty of America was very understanding, understood my problem and my concerns, and handled it very nicely, very professionally I was very pleased with that aspect of it. They they were trying their best. I had an issue and it took them until this spring to finally get a technician out here. They made several appointments for technicians to show, but the technicians were no shows until finally about a month ago. We finally had a technician come out and fixed the problem very rapidly. It wasn't really Home Warranty of America's fault as much as it was the companies that they had contacted being no shows.

1 year ago

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Verified Customer

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Patricia

One of the times that I needed the service I had to call in a second time and the second representative gave additional information that was helpful. She answered my questions and it resolved the issue. The first rep didn't even seem like she took the time to look into it because she right away said no. I called HWA and they came provided the service and it was very costly but but it was done.

1 year ago

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Verified Customer

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Margo

I did have one professional who kept having to reschedule and it was a bit frustrating on my end, but when I called Home Warranty to follow up on it, they immediately followed up with the service provider. They confirmed what was going on and made sure that I had an appointment. So even when there was a problem, they dealt with it efficiently. Their customer service is is wonderful. The online service for booking appointments is wonderful and easy to use and when I've had to call in, the the people I've spoken to on the phone have been very knowledgeable, very helpful, very courteous, just all around, very easy and good to work with.

1 year ago

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Verified Customer

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Cristie

I renewed it a couple times since then because I like them. I had an issue with one of the servicers and as soon as I got in touch with the customer service department at Home Warranty, they got in touch with the company and it magically got dealt with. I had such a good experience with Home Warranty that I had my sister switch her company over to Home Warranty of America.

1 year ago

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Verified Customer

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Evelyn

Whenever I call them the customer service is good. They always send somebody out within a reasonable time to deal with my issues and the service is excellent. If they can't fix it they they replace it. The service is good. Very recently I had to have a washing machine fixed and it was a minor problem. The person was in and out and they fixed it and I haven't had trouble with it since.

1 year ago

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Verified Customer

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Michael

They sent out service rep just 2 days after reporting the A/C was broken. The technician repaired the outside unit and has us back to cool air within 45 minutes after arrival. We are very satisfied with the quick repair time, the professionalism of the technician, and that we only had to pay the deductible for repairs that would have been hundreds more.

1 year ago

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Verified Customer

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Cathy Monrovia, CA

I called, I explained the problem, I got an email from a plumbing company within an hour scheduling an appointment. The plumber showed up, was very courteous, attempted to clear the problem and could not. He made a call and told me when the next person with the needed equipment would be here. The next plumber arrived as scheduled, fixed the problem and said thank you to me. This all was Dad’s Plumbing.

1 year ago

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Verified Customer

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Vanessa Hackathorn Tulsa, OK

I've had HWA since I purchased my first home 8 years ago because my realtor insisted the seller pay for the first year. I've renewed every year since. Months ago I unexpectedly lost my job and had no money coming in and I called to cancel and a wonderful associate of yours gave me a few months grace while I figured out what was going to happen to me. You are the only company that seemed to care about me and my situation at that time. Everything is settled now and I still have this wonderful coverage!! I can't say enough good things about you!!

1 year ago

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Verified Customer

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David Boise, ID

Home Warranty of America gives us peace of mind. We know if we have a high-dollar problem in our home, they will work with us to solve the problem. For example, we began having dishwasher trouble recently. A repairman came out and installed a part that subsequently did not solve the problem. HWA is sending us a check for a new dishwasher. They give great service and we are very glad we got on board with them.

1 year ago

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Verified Customer

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Lisa Knoxville, TN

I have been very pleased. I had to use it very recently for a refrigerator repair. If I need a repair person locally, sometime it's very, very hard. But to have them as a backup to find somebody and get them here in a timely manner, get them to your home, it's just this is very beneficial. It saves me a lot of money. They've been very helpful with every issue I've had and I've had several, so I'm very thankful.

1 year ago

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Verified Customer

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John Las Cruces, NM

They're very prompt. They answer within 24 hours. The times that we've called them for service they they've been providing service within 24 hours. When we first bought our home, within about 90 days the compressor on our refrigerator went out and I called them. They came out the next day and repairman fixed the compressor and the refrigerator and we didn't have to do a total replacement and I was very pleased with their work and how fast it was.

1 year ago

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Verified Customer

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Steve Chillicothe, IL

Each time I've had to use them over the last couple of years, they just took one phone call and they took care of everything. I just had to pay my $100 deposit or not deposit. My dryer quit working after we moved here and it was about three months and they replaced it for us. I also had a garage door spring break and they sent someone out and took care of it right away and my ice maker in my refrigerator quit working and they sent somebody out and took care of that. Each time it only took one phone call. It's been well worth having the warranty service for the price that we paid for it.

1 year ago

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Verified Customer

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Richard Phoenix, AZ

The men who came out to work on my appliances were very, very nice and very competent. Two weeks ago my refrigerator that stopped working. People came out, they fixed one part of it, then another part of it went and they had to come out two more times to fix it and now it is fixed. It was sometimes very difficult to communicate with the people on the phone.

1 year ago

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Edward Green Valley, AZ

Most of the time when I've talked to them, the person on the phone that I talked to knew exactly what they were doing and was able to handle my problem. One time the air conditioner went out. I called them two days later they were here, fixed it, and went about their business. Another time the dishwasher didn't work they got that fixed in one day. Another time the toilet upstairs kept running they came and fixed that. Everything's been fixed within 48 hours.

1 year ago

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Verified Customer

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David W Canyon Lake, TX

It's always been very professional and fast. The first time I had to use the warranty had to do with our air conditioning system. And it worked out well for us because we were actually out of town and had the service guy come out and checked it all out. We just had to have a friend come and open the door for him. It all worked out real well. They've always been good.

1 year ago

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Verified Customer

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Anonymous Orange, CA

I needed to call to get my washer repaired and I got an immediate appointment. The tech came right away. Unfortunately, we did need to wait for a part to be ordered, but as soon as that part came in, I was able to get my service done literally within a week. As far as home warranty itself they are very responsive, very on top of things, but whoever they partner with, sometimes there's a little bit of a break, whether it be in communication or scheduling.

1 year ago

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Eneida Goodyear, AZ

I've had several issues and had to submit claims and never had one issue with them. Every single claim was processed and and dealt with promptly. I had a very faulty A/C so for the last three years I had to submit claims every every year, about twice in the summer. I live in Arizona and they dealt with it very swiftly. The companies that they work with are very professional and good at what they do, so they didn't have a problem at all.

1 year ago

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Verified Customer

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Scott Royal

No help at all . My hot water heater was free from home depot and yall want to charge me 550. I went and got it myself and put it in with a 6 year warranty. So not happy with HWA will not renew my subscription

1 month ago

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Marco Minlletes

The company needs to realize when it’s an emergency and treat the claim as such. Also why not covering an issue with plumbing issue cause the issue needs to be fixed from pipeline on the roof.

1 month ago

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Malloy

The lack of ease in filing a claim, the lack of getting back to us in a timely manner. And the tech refilled the leaking Freon, but not sure if the problem of why it was leaking was fixed.

2 months ago

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Tracy Price

Customer service has been rude and do not answer my questions adequately for my individual needs. There's a constant language barrier. Cannot get service on broken AC. Have been trying for over a month.

2 months ago

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Deanna

I had an issue with my cooler tech was awesome. It did take a day and a half to get a technician but the one they sent was great very professional

3 months ago

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Richard

Quick response to recent problem with our garbage disposal. Professional, polite service technician who solved our problem.

5 months ago

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Sandra

We started out on Monday, and by Friday they had it repaired. They had to replace a part and suddenly they had it all done. I was pleased with it.

5 months ago

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Anonymous

It's been over 6 days, and we still do not have a technician out at our house. They are not able to locate a vendor or a technician that can come to our home. So we have offered the name of a company that's out of network with the name, the phone number, and the name of the technician and Home Warranty has declined. So we still do not have a technician at our house after 6 days. They say that the current policy only allows you to use one out-of-network vendor every 12 months. We've already done that once, but yet they still cannot provide us with a vendor after 6 days.

5 months ago

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Claire

We didn't have any hot water, and it was our water heater with an electric water heater but they were really easy to work with.

5 months ago

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Christine

I used it to repair my refrigerator, and the guy was very good, but I don't like having no phone number to call. I have to do everything online.

5 months ago

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TS

Any time that I complain about the people not showing up when they're supposed to, they fix the problem. I used it for plumbing. They came out, they took my money $75. They never called me back to fix the problem. Two weeks later, I waited to give them to be patient, I called Home Warranty, and they said "We are so sorry, we're gonna send somebody out and you're not going to have to pay the $75." And so they sent somebody out and they fixed it immediately. That's excellent.

6 months ago

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Diane Carew Dearborn, MI

I’ve paid HWA for years before using Them for a claim. This past warranty was for my washer and dryer. The washer has a broken wash tub. HWA won’t cover it. They covered the dryer so far but the appliance company has to come back yet. I hope it doesn’t have another part that HWA won’t pay for. The only other repair that i put a claim in for was for my 50+ year old electric stove that had multiple issues. The repairman said that he asked HWA to replace the stove. HWA refused. I still have a back burner that had collapsed. HWA refused to repair so I still cannot use that. I wish I could recommend HWA. At least their repair people are decent

6 months ago

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Kathryn

I made a phone call and a couple of days later they sent the person out. They're pretty much doing what they promised to do. I've been very pleased with them so far.

6 months ago

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Paul

Due to inflexibility in meeting client needs. I had my water heater in my home go out during a cold snap, and I was unable to get a technician until 6 days after the initial claim was filed. Once the technician did come out, the technician provided all the Information about the water heater. Home Warranty of America and the technician were unable to come to terms meeting with each other, and Home Warranty of America required the process to restart and was gonna take another 48 hours after that which was now 9 days into me filing the claim to get another technician out there. I would have had to pay another service charge and then continue dealing with them in order to get the water heater replaced. It would have likely been more than 2 weeks before the appliance was replaced. While I had no hot water in 5 degree temperatures.

6 months ago

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Joan

It was our dishwasher, and the water wasn't running out. I called them, and they were very prompt, and they really fixed or resolved our problem very quickly.

6 months ago

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Adele

It can be challenging to sometimes get to the right department and to get an actual live person on the line. This last time was very quick and straightforward for the most part. It was definitely a step in the right direction.

6 months ago

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James Mesa, AZ

I don’t think any of the warranty companies are worth the money. Every time I’ve had to use them it’s been a disappointment because they don’t really cover that much. If you do get e replacement it’s always a cheap brand and the company showing up has poor reviews. Remember you get what you pay for. Better off putting that money into a savings account to use when needed.

6 months ago

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Anonymous

We have a toilet broken in our house right now it's been broken for about a month. We've been trying to get the company to come out to fix it. There is some discrepancy between what the home warranty wants to pay and what the company thinks they should pay. The company was supposed to come today. They didn't show up, so we still have a broken toilet. Last year we had a broken HVAC system. We had it temporarily recharged with Freon, so they wouldn't fix it until it broke again in exactly the same way this year. It was leaking Freon, so we got to pay twice.

7 months ago

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Jeffrey

I just used it, he was just out today. The only negative was that the call was supposed to be for yesterday. He never came, but he came today, but he had to go through Home Warranty get approval and then order a part.

7 months ago

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Jonathan

I been with home warranty of America for the past 5 years and this past week in Illinois the temperature when on the negative degrees my furnace started smelling like gas My exhaust exchange pipes cracked had to replace it this happen on Tuesday and they didn’t give a appointment til the following Tuesday so I replaced it with my own licensed technician and now home warranty denied my reimbursement they don’t understand we can be with out heat in Illinois if it was the ac I could of waited but when it comes to furnace and leaking gas had to fix it right away specially having little kids at home really unsatisfying experience working with this company and I asked to speak to the resolution manager to escalate my claim and they ignore me or they would hang up on me

7 months ago

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Anonymous

They were very timely and took care of the issue on one call. They came out diagnosed the problem, had to get the parts, and came back and took care of it.

7 months ago

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Patricia

The people you send out here are uncooperative and don't want to come. And when you do a payout, you do it in a very, very small amount. I'm a realtor and I cannot in good conscience recommend Home Warranty of America to my clients.

7 months ago

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Melinda Abu-Khader Murrieta, CA

I had a claim about plumbing work, it was misdocumented by Home Warranty of America. The plumbing company that selected the job came and collected the $75 and took off. No report was submitted to the home warranty. The claim was stuck, not moving forward at all. I called to follow up the customer service said 5 different things. Once they said they would reimburse me my deductible amount. Another time they said they will close the claim if no report was completed within 3 days. I called after 3 days to alert the home warranty to either escalate the problem or close the claim. So I can find another company if possible and pay out of pocket and get reimbursed. The home warranty refused this method because they're an assigned technician. Although they didn't do anything. It's claim no. 4 now, same minor plumbing work order that is being postponed and played over and over.

7 months ago

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Carrie Sutton Lawrenceville, GA

HWA was kind enough to promptly assign a contractor to repair my garage door. He was on time and diagnoized the problem . He had the parts that needed to be replaced on his truck and did so in s tomely manner.

8 months ago

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Nancy Chicago, IL

I like having the peace of mind of knowing that my appliances are protected under HWA. But sometimes there is a wait of 1-2 weeks for repair dependant on availability of local contracted repair companies.

8 months ago

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Elizabeth Stewart Calabash, NC

First claim. Took three weeks to get resolved. I had to call several, and the only way I was able to talk to someone I could actually understand or who could answer my questions was to tell the foreign customer service representative that I wanted to report him and/or cancel my policy. Then, only the repair was done. The damage the unresolved problem caused is on me. Thanks for all the headaches. Hopefully, you will do better next time.

8 months ago

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Edna Albany, GA

I gave two stars because it took the 3rd repair person to come to my home and tell me that he had to order the parts. When the two before him came out and said they had to call HWA to order the parts and send them to them 🤔. But anyway the 3rd repair person said that he would order the parts as soon as they approve 🤗. But i got a text message that said that they were replacing the refrigerator, and it would take 30 days 🤔, I mind you this was back in October 4th when I reported it to HWA and I'm still having to wait 30 more days and I am still waiting for the e-card for Lowe's to purchase the replacement of my refrigerator and it's Thanksgiving next week 🤔

9 months ago

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Wallace Buffington Lompoc, CA

Over all they are good. I've had a few snags with with the service but nothing that couldn't be worked out. They have helped in my replacement of a broken hot water heater. Repairs of my gas dryer. Work on my refrigerator. Fixing my dishwasher And replacement of my range.

9 months ago

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Deborah Montgomery, TX

I had called Home Warranty that my water heater was not working after returning home from a 2 week vacation. The plumber sent out by Home Warranty stated that he could not fix it as it was an electric problem. I then paid the company the $100 co-pay. I called Home Warranty again about my water heater and this time an electrician was sent out. He fixed the problem. But I had to pay a second $100 co-pay even though it was the same problem - my water heater.

9 months ago

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Dawn Wofford Wenatchee, WA

I was very pleased with the service I received. The technician was prompt, friendly, and very knowledgeable. He took the time to answer all of my questions, which I really appreciated.

9 months ago

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David Bruchman IL

First, I’d like to say, I’ve had home warranties for 25 years now and HWA was the best one and ChoiceHome Warranty was by far the worst. What I didn’t know is that Choice has bought HWA. Over the years I’ve needed several repairs and a couple of replacements. The only time I’ve ever been denied is when I had Choice. I’ve never had any problems with the other companies including a furnace replacement in a previous home. So, this time when my furnace needed to be replaced it took 5 weeks to the day from when I filed the initial claim til the day the new furnace was installed. This time frame is completely unacceptable. I live on the Illinois/Wisconsin border and it was October, so it was just “uncomfortable “, but what if it were December? We wouldn’t have been able to stay in the home and probably would have had many other problems, like frozen pipes etc. Even with the approval to replace it, it still cost me $1334 out of pocket for “non covetable costs”. I still think a home warranty is a good idea, but now that I know Choice owns HWA, I will be moving on to a different company. Choice is all about their bottom line not customer service. Denied claims and delays like the one we had as well as the things the require of the contractors before the will cover a claim are ridiculous.

10 months ago

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Warder St Clinton, MD

They responded on a timely basis. They keep you up to date on the status of your claim. Customer service is friendly. They are the extra hands needed to keep your home running smoothly as possible.

10 months ago