Name: Home Warranty of America
Rating: 3.6

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Barbara Fritz

This company will not help you. They feel you to pay for your service the first $60.00 they contact them They will get someone to come out but can take up to two weeks. Awful company.

6 years ago

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Jill Castle Indian Trail, NC

Horrible. Vendor requested cash before finishing the job. No calls back from Customer Service after weeks of No A/C in the heat of Texas. Save your money. Do NOT use HWA.

6 years ago

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Nelson

contacted on 10/1/2017 no heat in my house and this company wants me to wait 4 days without heat! This an example of HWA's customer service, and the customer service reps. just give you excuses why they can't do their job.

6 years ago

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E. R. Austin, TX

This entity is a total rip off!!!! They consistently use obscure, holistic reasoning that could pertain to any situation and would allow them to obfuscate when repairs are needed

6 years ago

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Verified Customer

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Michelle Curry Atlanta, GA

I've been treated horribly! 2.5 months without a HVAC

6 months ago

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Archana Anant Lake Zurich, IL

Very disappointed! Customer service is poor

7 months ago

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Lily Jameson Columbia, SC

Their customer service is terrible, and they increase rates without even telling you. They also annoy you with sales calls, always trying to get you to buy other coverage that you don't need.

1 year ago

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L Turner Avon, IN

Affordable rates on deductible. Had no issues getting my defective appliances repaired and replaced.

2 years ago

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Jeffery

It took someone 3 days to get here and we had no heat !

5 months ago

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Sherlyn

They failed to adhere to their contract.

10 months ago

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Cynthia

I am still waiting for ac to be repaired and it has been 10 days.

11 months ago

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Mike Slugocki Tampa, FL

The cost has gone up and the service has gone down.

11 months ago

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Roberta Joliet, IL

Sometimes it takes 2 weeks to get somebody out here.

11 months ago

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Michelle Round Rock, TX

I had an A/C claim and the home warranty used every loophole possible to get out of paying it.

11 months ago

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Trish Jenkins Peoria, IL

Friendly and helpful staff, when getting my claims taken care of.

9 months ago

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Homer Porter Oklahoma City, OK

Easy to file a claim on line. Respond by email was quick.

9 months ago

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Ahmed Awad Alexandria, ALX

Great company and excellent support.. strongly recommended

9 months ago

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Beca M Sacramento, CA

Horrible company. Horrible customer service. Not helpful. Stay away from this home warranty company. It’s will be a waste of your money!!

9 months ago

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Gopala

Prompt in assigning technicians for claims

9 months ago

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Dan Levy San Diego, CA

Total trash, I would have been better not calling them & buying a new fridge than wasting $75 for them to not fix my fridge

9 months ago

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William Laurain Hobbs, NM

Terrible company, horribly incompetent contractors, terrible customer service. Save yourself the money and go elsewhere.

10 months ago

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Ricardo Bolivar Brownsville, TX

Great value for the money and excellent customer service.

11 months ago

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Sangho Lee Concord, CA

Our 3 electrical outlets were fixed in a timely manner.

11 months ago Edited January 10, 2024

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Verified Customer

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Portia New Orleans, LA

Customer service was the main reason that I gave the above rating

11 months ago

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Jason Chicago, IL

My furnace had a cracked heat exchanger. Home warranty replaced the furnace

1 year ago

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Seann O'Brien Sr TX

The monthly premiums are too high, it’s a hassle filing a claim, and coverages have decreased.

1 year ago

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Kathy Pascagoula, MS

Authorization to vendors seems cumbersome and delays the service in my most recent services.

1 year ago

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John Boise, ID

I had no heat and the temperature was below freezing ... I should not have needed to wait until the next day for service

1 year ago

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Stephen Berger Shreveport, LA

Left me hanging in a covered emergency, then when I asked to speak to a supervisor they dialed in a rival company. Pissed Coldwell steered me into this company.

1 year ago

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Angelina O'Grady Charlotte, NC

This warranty has been very efficient. Great customer service

1 year ago

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John Ng North Brunswick, NJ

I like that they outsourced the issue to local highly rated technicians

1 year ago

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Charles Gerrish

Takes forever to schedule work, didn't cover one of my biggest expenses, considering cancellling unless monthly bill is lowered as its becoming too much and a waste of money.

1 year ago

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Verified Customer

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barry oliver Royse City, TX

Opened claim for LG Washer on February 10th. It is now April 12 th and Washer is still not fixed. 60 + days since claim was submitted and have no status

1 year ago

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Verified Customer

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Joyce Koestner Minneapolis, MN

Always there for me. Love the fact that I have them on my side.

1 year ago

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Inge Grayslake, IL

I’ve never had an issue getting anything fixed or repaired.

1 year ago

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G. Dwayne Johnson Birmingham, AL

I could have gotten someone to fix the dishwasher for less than $100 and in a timely manner. Home Warranty made little effort to provide the promised service.

1 year ago

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Verified Customer

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Lisa Chesterfield, MO

If I could rate them a zero , I would! They never have technicians to send you and getting reimbursed from HWA is close to impossible- stay away from HWA

1 year ago Edited January 10, 2024

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Verified Customer

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Nhat Lake Mary, FL

fast scheduling, no long wait and the technician came and repaired very well

1 year ago

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Mike B Alpharetta, GA

I had a water leak that was denied. The reason they gave was vague and unrelated to my problem. Total scam would not recommend them to my worst enemy.

1 year ago

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Verified Customer

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Jo Cotten Redlands, CA

It is pricey however it is cheaper than having to pay full price.

1 year ago

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John Ducimo Charlotte, NC

They were very helpful and able to give me assistance I needed.

1 year ago

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Gary Quick Spring, TX

Ease of use of the service. The customer service people are really good.

1 year ago

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danny rothschild Reynoldsburg, OH

they dont really replace your exact item. they will reimburse you a percent of what needs to be replaced

1 year ago

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Tiffany Odessa, TX

Filed a claim on Fridge. It took 20 days for repair company to be assigned. We called had a company fix before and going to file repair amount. Would not pay.

1 year ago

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James Doyle Centreville, VA

25 minute wait time to reach a call center employee who cannot answer questions, except to read what is in the file. UNACCEPTABLE!

4 years ago

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Lisa Toms River, NJ

Worse company EVER! Customer service TERRIBLE! Can't understand a word they are saying! Can't speak to a supervisor! Still waiting for my sink to be fixed it has been 6 days!

4 years ago

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Anthony martinez Canton, MS

Had the service for 3 months. Made a service call on July 29th 2019, as of today sept 25th 2019 the above stove microwave has not been installed by them.

4 years ago

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Matthew Polk Flanders, NJ

Worst company and customer service I have ever dealt with. They do not have any local service people and when you get your own, they don't pay a dime. Run from this company.

5 years ago

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Diego Dominguez Riverside, CA

They denied my claim because I did not do a Home Inspection. But "yes" they took my money and hide the HI requirement in the little hard to read notes of the contract.

6 years ago

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J Nesbit Newport News, VA

Disappointed with customer service/vendor

8 months ago