Name: Home Warranty of America
Rating: 3.6

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Granville Anderson Baton Rouge, LA

They will do everything they can to delay or not pay out certain warranty claims. The quality of their customer service is horrible. No matter how many times you try to explain a situation to them they simply repeat the same thing over and over. I would not recommend this company to anyone.

9 months ago

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Jason McKeown Austin, TX

It’s July 7th still no AC put the claim in on June 24th. Just excuse after excuse thinking no contractors want to work for this company. Good luck I will be canceling after this claim is done third claim in a row on two homes rather just pay and find my own contractor.

10 months ago

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Geri McCarthy Leander, TX

The company has become worse with each passing year. 6 weeks to get a dryer repaired. Replace a built in appliance but do not cover the cost of sales tax, delivery and installation and only provide replacement by gift card at one store. Previous year had A/C out for over 2 weeks in middle of summer before it was repaired properly. So few technicians in my area will work with them that the initial service call on an appliance is taking 7 to 10 days from when the claim is submitted.

11 months ago

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Charles Adney Marion, IA

Takes forever for them to make a decision on anything. Have been waiting now three weeks for a decision on what to do with my refrigerator that was condemned by the service technician. Support just keeps telling me they are waiting on additional documents for the tech. I call the tech directly and they state they've given HWA everything they asked for. Joke of a warranty company, will not be renewing.

11 months ago Edited January 10, 2024

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Leslie Irvine, CA

Home warranty Of America is company you can trust so accurate fast and they give you contractors that are also trustworthy. I recommend them highly.

1 year ago

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Pi chuan Lai Taipei, TPE

Every time we file a claim it feels like pulling teeth to get something approved, and that’s after pushing back at them. They give me the feeling they try to get out of paying for even simple fixes.

1 year ago

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Carlton Houston, TX

only good for minor repairs for appliances; ex replace filter or motherboard. anything you'd want a warranty to help cover they make up excuse for why they don't cover it and then let you talk to 'case manager' who does nothing but repeat a script.

1 year ago

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Abbas Westminster, CA

It is worth it, feel secure, peace of mind responds efficiently, If any problems they work hard to solve the problem. dislike some of the vendors

1 year ago

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Verified Customer

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Gus Valeriano

Thank you so much for fixing my appliances!, I’m so happy to have you because you keep your promise to customers like me

1 year ago

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Verified Customer

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ODELL JONES JR Fredericksburg, VA

Every time I have called. I got an immediate response and the people sent to my house were knowledgeable and did good work,

1 year ago

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Verified Customer

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Keith Perry

I did not appreciate the run around I got over whether or not the warranty was going to pay for my pipes to be replaced. Why send a 2nd contractor out for another opinion and then request a copy of the estimate just to tell me it's not being covered? Such a waste of time. This project got delayed 3 weeks because of this. Absolutely poor customer service. I believe I'm entitled to my $100 service fee back. Especially since the contractor performed no work and the company received no bill.

1 year ago

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Verified Customer

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Betty El Paso, TX

Customer Service is wonderful, expedient and professional. I appreciate your support and assistance. Keep up the excellent work!

1 year ago

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Verified Customer

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Zina Tomball, TX

We have had 4 different technicians come out to our house and 2 have replaced the 3 components of our stove. It still doesn’t heat properly, takes forever to get to any temperature. You charged us 2 deductibles and now HW SAYS THEY HABE TO ORDER THE SAME PARTS AGAIN! That was over a month ago and still no parts or response from HW. HW is a joke when it comes to customer service and reliability!

1 year ago

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Ray C Ocala, FL

Overall it has been a pretty good experience. Only things that could be better; replacement costs for non repairable items, and lock in an annual price without increases.

1 year ago

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Verified Customer

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Stuart Brown Johns Island, SC

I am so impressed with the service. It takes a couple days but once it is diagnosed it’s fixed asap! I highly recommend!

1 year ago

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Ricardo

Fast, efficient service. The price is tough to beat, especially if you have a pool that you are also trying to cover under the warranty.

1 year ago

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Gary Hayes Boise, ID

Absolutely horrible home warranty company! They like to claim they’re great but they do not want pay to what they are contractually required to pay. Time and time again they send out the absolute worst contractors and will delay paying them and delay fixing, repairing, or replacing the homeowners problems. Whatever you do as a home owner DO NOT choose Home warranty of America!!

1 year ago

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Irving Park Forest, IL

Home Warranty of America is a top notch company. They arrive on time, complete the service and cleans up after they are finished.

1 year ago

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Cheryl Coupe Portland, OR

Terrible customer service, close to unethical practices, defaults to refusing any claim, giving reasons that are exactly counter to what the technician actually put on the form. The company is completely non-transparent. Even when it was bought or merged with another company and I received claim calls from that other company name, HWA employees told me that wasn't part of their company.

1 year ago

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Bret Earwood Keller, TX

HWA left us high and dry with a plumbing issue. HWA paid to fix one plumbing issue but refused to accept/fix THE EXACT SAME ISSUE the plumbing contractor found on the adjacent vanity sink. Even when pointing out the verbiage in contract that supported the claim. HWA used to pretty good in response to issues/claims and up until now we felt good renewing our contract each year. No longer. This will very likely be our last contract with HWA.

1 year ago

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Michelle Matteson, IL

Please do not do business with Home Warrant of America. I did not know how bad they were until I submitted a claim for my refrigerator. They could not find a vendor to service my refrigerator. They gave me authorization to hire my own vendor with the promise of reimbursing for expenses incurred. I spent nearly $400 and was told they were only going to reimburse me $87. I have spent a considerable amount of time trying to resolve the issue with their customer service to no avail.

1 year ago

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Mikel Puyallup, WA

We bought our home less than a year ago and got the home warranty as soon as we purchased the house. So far we've had to call them out for multiple problems that should have been covered per the contract and they have only approved two things. The most recent one they closed out saying it was fixed before the repair technician even put in a work order. We don't recommend people waste their money one this Home Warranty company or anyone affiliated with them, and we have also informed our friends who are shopping for homes and our Real Estate agency, who no longer recommend them as well

1 year ago

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Lisa Cape Coral, FL

If I could give zero stars, I would. There is and was a leak in my home which was advised by contractor you sent out that was INSIDE home but they had to do leak detection. My claim was denied stating they don't cover outside piping. Leak is INSIDE causing damage! Leak detection was needed to find exact area inside wall to repair. Still waiting to hear back from vendor asking with warranty company. Very disgusted and dissatisfied!

1 year ago

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Crystal Batavia, IL

The companies they send out are sketchy. Most don't even have a website when you search their name online. And they usually have TERRIBLE reviews online. It's like they only get business through HWA. No one in their right mind would hire them outside using HWA. If you're going to pay $100 for the call anyways I'd rather hire a reputable company with good reviews.

1 year ago Edited January 10, 2024

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Brandon Visalia, CA

**Basically if HWA can't fix or replace a simple microwave that should say alot for this company...*** This company sucks. Microwave latching system broke, called HWA to file a claim. They sent out a service tech, tech said it need the Microwave needed to be replaced cause parts are no longer available. HWA denied claim due to it being cosmetic damage. But the broken part is on the inside the door. If they can't fix or repair they cut you a check for a new one. I pay about $900.00 a yr for nothing... I will be dropping HWA. NOT AMAZING

1 year ago

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M B

Absolutely horrible ! Our realtor in Utah recommended this company. I’m guessing she got a kick back. They deny claims with out seeing anything in person. The 1800 number is worse than 90s Microsoft support. We have a few claims on average start to finish is 3-5 weeks that is a complete joke. Other companies we had 36 hours from call to work completion. I don’t know how these clowns stay in business but homeowner beware. This is not a home warranty company it’s a joke deny you company and charge you extra for service related work

1 year ago

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Logan McDougall Portland, OR

Company misfiled our information and sent me down a rabbit hole of wasted time while their internal systems were broken. I called 6 times over a month and they still weren't able to correct our information so I could never file a claim. I asked the useless outsourced help techs in multiple departments for an escalation, and NEVER received a manager callback, despite their assurance that a manager would call within 24 hours. They just took our money and never did anything. Pure scam and lies. I filed a BBB claim.

1 year ago

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Lillian Adams Phelan, CA

This is the worst company I have ever dealt with. I have filled 2 separate claims, and neither job was ever completed. Both vendors said they would no longer deal with them, they got no response and no payment. I was told repeatedly from HWA that they had authorized the repair, then told they closed the claim because of inactivity. I will be contacting the Better Business Bureau

1 year ago

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walter sticker Beaumont, TX

I chose 1 star because there wasn't an option for negative stars. These people treat consumers as if they are less than. Rude and condescending attitude on the phone. Expected me to allow them to send someone out even though they won't cover repair under warranty. I went straight to a mirror to make sure I didn't have Dumba#% scrawled across my forehead. Save your money! Amazing? amazingly bad.

1 year ago

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nadia mahrouq McKinney, TX

They were amazing but since it was sold to Choice appliances warranty company it became the worst company to deal with..Fridge been out for almost 5 months and I can’t get anyone to talk to. Manager on the case never calls back. I call and leave messages and email and no one calls back. Everything changed since it was sold to choice appliances warranty company . The worst company ever to deal with. Can’t wait to get rid of this company

1 year ago

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Architect Los Angeles, CA

In short they are con artist. Do not do business with them. My split unit heat pump system with ceiling fan coil broke. They will not cover. Because they say it doesn't have ducts. However, if you look at the agreement under heating, they cover all components of a heat pump system that heat and cools the house. That is exactly what I have. However they dont care, because they side there is no ducts. This no ducts exception is from another section and not in this component section. The only way is to sue

1 year ago

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Scott Starr Smithville, TX

Its a shame i cant give them less stars. Similar to all of the other comments here this company is a joke and they will do anything to get out of paying for a legitimate claim. Even if you have a 100% legitimate claim they will give you the run around for days or WEEKS while your AC is out or your water line is broken. Both of which happened to me, both of which I had to pay out of pocket in the end. RUN do not walk away from anything pertaining to this useless service.

1 year ago

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Collin Torres San Diego, CA

This company is an absolute scam. They are extremely rude, refuse to return calls, and will do everything they can to keep from covering problems which clearly should be covered under their policy. And then, when it comes time to renew your agreement, they will auto renew you! Even after you have opted to cancel multiple times. Stay far away from this company

1 year ago

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Klem12 Suwanee, GA

Total scam, take your money and never delivers. Never able to get a technician assigned, you have to end up calling your own technician and hope you don't get the run around. My air went out, I called of course they didn't have anybody to fix it. I hired my own technician and ended up just paying out of pocket because I had been through this song and dance with them before. Not worth the headache. They need to be shut down.

1 year ago

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Evan Reibsome Shreveport, LA

This is a horrible company to work with. They were included in a package when we purchases our house. The coverage has expired, and we have received relentless phone calls and text messages begging us to act now and renew the service. I have asked numerous people at the company to remove me from all contact lists. Then I get more calls. You will spend hours on hold, navigating automated menu options to no avail. Do yourself a favor. Avoid this company like the plague.

1 year ago

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Richard Fraser Phoenix, AZ

They are very slow to reply to your clam a/c went out on Thursday night and won't have a technician to the house tell Tuesday called the technician and he said that he wasn't a in market guy so seen I called them three rime the just assigned it to a company so it would shut me up but this is the worst home warranty of America company. I would never recommend this company to anyone.

1 year ago

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Chris Gill Boerne, TX

I bought a 1-year warranty with HWA and have been ghosted by both HWA and the technicians that they contract with. They are quick to reply to you when you ask why your technician did not show up during the appointment window, but they will not update you when the technician reschedules. My technician has rescheduled without notifying me a few times already and HWA tells me that they have the "best availability." I am glad my home has had no other issues because HWA does not care for urgency.

1 year ago

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Jennifer Horst Kalispell, MT

Worst company ever. If you call in for assistance they cut you off and they did it again regarding my refrigerator. I called the first time on the 19th of May and no one came or showed up. Called again still nothing. I bought a new refrigerator on the 18th of June. I called again on what they were going to do and got hung up on this again. They left a message and wanted me to call back and the call number doesn’t work. As I said worst company to use.\

1 year ago

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Larry Sorrels Lindale, TX

I have been trying to get a part ordered to fix my washing machine. They have been reviewing the claim for weeks and have yet to authorize the claim. I have called numerous times, waited on hold, had customer service tell me its under review. Then I get transferred to the Resolutions dept. They tell me they need to check on claim. I'm put on hold and after several minutes they either hang up or send me back to the customer service queue to start over again. This has now occurred 5 times over the course of 10 days. I only give 1 star because there is no zero option.

1 year ago

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Morgan McGowan Fayetteville, AR

Absolutely atrocious customer service. They hang up on you themselves, or put you on hold and after 20 minutes of being on hold their system hangs up on you. Service companies hate working with them, so HWA often makes you front the money to the service people and file for reimbursement from HWA which is a hassle and takes weeks to be reimbursed. Horrible company, would not recommend to ANYONE.

1 year ago

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Travis Wilson Memphis, TN

I have been with HWA for 7 years and every service claim takes forever to get completed. There seems to be a lack of contract workers to get the job done. My hot water has been out in my home for almost week due to an issue with the shower head and they are not able to find any available contractors to take care of the work. I feel as if this is why I pay you every month on time to have contractors to take care of an issue with they happen. I should not have to continue to wait for a repair when something happens. This is bad business to me. I will be switching companies very soon.

1 year ago

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Sylvia Jonathan Ione, CA

This company is anything BUT the right choice. I chose HWA based on my Realtor’s recommendation and I could not be more wrong. Made a claim on April 18 and as of May 3 no repair technician has shown up. Following up on the claim simply got me to a call center person who only had WAIT to say (in a snippy way). Dispatch Center (to whom the customer cannot talk( is making calls to find a plumber. Really? April 18 to May 3 and I am not entitle to ask WHEN?

2 years ago

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Michael Lee Greenville, TX

What is there to say that has not been stated in other 1 star reviews, - once I stop pulling my hair out. I have never seen such an inefficient company, lack of customer service, phone hang-ups, and transfers that get disconnected. A better grasp of the English language would help. Even knowing my contract was up for renewal, it didn't change getting 2 questions answered. I could write in detail my specific situation, yet it is very redundant of most reviews written here.

2 years ago

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Divelle Stacy Lake Havasu City, AZ

This company is a SCAM, they should be investigated and shut down. They use any reason to decline your claim. Trying to get through to their customer service is a Joke. Be prepared to be disconnected and hung up on several times. I have been working on getting an issue resolved over a month. Maybe one day someone in the government will investigate these scam artists and shut them down.

2 years ago

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Jess Ulo Seattle, WA

Terrible service. It takes 30 minutes to talk with someone at times and then they have to transfer you to another department. No department has a direct line or the ability to email you the stipulations of a contract they want you to accept verbally. It’s been over a month and I have not had anyone come to repair my refrigerator. Their whole operation is shady.

2 years ago

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S Searcy Brenham, TX

I had another warranty company many years and never had the terrible experience of this company. They made me pay $75 up front. Then they sent NO ONE. I started calling them and they told me no one wanted to come. They claimed they would keep trying but they didn't. I finally called and told them I wanted my money back. They said it would take 10 DAYS. However, the ridiculous rep did not request the refund from accounting. Nearly a month later I still have a plumbing problem. This company has got to be the worst!!!

2 years ago

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Troy Underwood San Diego, CA

I would give zero stars but that's not an option. I have been trying to cancel the auto renew, no luck. I've called many times, been transferred and transferred and transferred again and again, still no luck. I've tried the chat window, no luck. I have had Home Warranty of America on a prior home and every item I tried to get covered under warranty was not covered.

2 years ago

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Tim Arnold Chicago, IL

They will try their best to scam you out of paying in full for any claim you make. Our a/c went out and they said it was going to be WEEKS until one of their service techs could make it. They recommended we hire a local one out of their network and that they would reimburse for the cost. Weeks later, after asking for a bunch of information over and over again, they said they WOULD ONLY PAY HALF THE BILL because we didn't use their tech (which was upon their direction). Screw this company!

2 years ago

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Krista Wallace Fairfax, VA

Our centra air was not working properly so we called HWA. They sent a contractor who told us it needed to be maintenanced and then he would come back to service if necessary. Two hours later the entire system stopped working. It took 5 days for HWA to send a second contractor. Now we have been waiting on approval for a week. The company refuses to allow you to speak to a supervisor. They continually tell us the claim is high priority. First the timeframe was 24 hours, then 3 business days, but still nothing. Do not purchase this warranty.

2 years ago

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Patricia Galvan Henrico, VA

I have been waiting 6 weeks as of today for my refrigerator to be fixed and they keep giving me the run around. I called 05/08 to put the clam in. then 2 weeks ago I called the contractor and he said he submitted the claim , I called HWA and they called him at the time I was on the phone with them and he called me and said they just approved the claim . I am still waiting I'm on week 6 without a refrigerator. I called again today and they said the part may come in June 28th!!

2 years ago