Name: Home Warranty of America
Rating: 3.6

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larry taylor Austin, TX

Freezer not working. Service company to asses problem in 4 days. No go. Next company was actually an IT company???? Next company only had 2 employees and was no sure when they could come. At last, a good service company that could come right away. Did not call and did not show up? HWA APPEARS TO BE A SCAM TO ME????????? BUYER Beware.

4 years ago

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Linda Bergenstein

These guys and their air and heat contractor ,"Forest" are scamming people. He comes and tells you the problem is one thing, then tells the warranty another that won't be covered, then Jack's up the repair cost to thousands. Takes the unit so you can't prove they were lying.

4 years ago

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Alma Kansas City, MO

HWA is the worst company ever!! Don’t waste your money!! Had an issue with my water heater not working. After many calls they would not replace. Too many details!! Makes me mad ReMax that sold me my house would select this company knowing they have bad reputation!!! Save your money!!

5 years ago

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JChiles Springfield, IL

Worst customer service I have encountered in a long time. I've been getting lied to and run around for 4 days just to get a compressor replaced on my A/C meanwhile I'm trying to sleep in an 85 degree house. For what I've paid them over the past 2 years I could have had it done in a day.

5 years ago

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Jenette Williams Roseville, CA

Too bad I found out about them after I had an emergency that they took about a week to get a service person to look into. The word "emergency" did not register with them. I ended up getting someone else to handle my problem. I agree there should be a class action against them.

5 years ago

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Tina Lin Kissimmee, FL

Like everyone else, horrible customer service, they will do anything to make sure your issue is not covered under warranty, you cannot understand the person on the other line and the ones you do they are very rude and unprofessional.

6 years ago

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Tammy Holt, MO

Worst company to do business with. Took our many for over six months but once our ac unit broke they said they couldn’t prove it was working when we signed our contract. We ended up canceling with them. Never again and I would never recommend them to anyone

6 years ago

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Paul Wunderlick Frisco, TX

They want $100 service call every time you have a problem. If the problem is not fixed properly, they want another $100. I cancelled after 15 years over $100 because they wanted another $100 for a third visit to repair a dryer for the same problem.. They didn't even seem to care after 15 years. I moved on to a better company.

6 years ago

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Teresa Selah, WA

Hard to get a service man out cuz they all know that AHW doesn't pay them

6 months ago

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christine Boice Charlotte, NC

Frustrated dealing with customer service

6 months ago

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Ron

Sometimes it's difficult to communicate it because English is obviously not their first language and something is lost in the translation a lot of times just like I have a claim from two months ago that hasn't been addressed yet. You have to call them to open a claim and then it might be two or three days until somebody shows up to fix your air conditioner. The gentleman that was assigned to come take it care of it could not reach an agreement with them to be a provider. And he called me and said I'm not going to come out. So that's the only drawback is the time gap and getting a repair done.

7 months ago

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Baku Plano, TX

Your scheduling team/staff/process way DOWN, extremely frustrating

7 months ago

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Kevin Nestor St Louis, MO

Don't like the replacement policy or time it takes

8 months ago

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Noureddine Lalami San Jose, CA

They offer you a great deal on home warranty with a seemingly great protection, but when comes time to make a claim, they always find a way to not pay or at least not pay for expensive repairs. I wasn't impressed.

1 year ago

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A 1 Mesquite, TX

This warranty company was selected by my realtor without my knowledge prior to closing on my home purchase. The ability of their customer service department to comprehend customer issues is horrible. I spoke to so many people who were illiterate and issued erroneous work orders. Getting ahold of a supervisor or manager was like pulling teeth. I had to cancel this warranty within a couple of months of actually having coverage. I wouldn't recommend this company at all.

2 years ago

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Spencer Saint Charles, IL

You used to be able to get service with in 48 hours now it’s 2 to 3 weeks service time

10 months ago

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Nabil Echchari Chicago, IL

Delay on the schedule appointment for the technician visit

10 months ago Edited June 21, 2023

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Terri Weaver Charleston, SC

Just purchased so far great! Price is very reasonable

5 months ago

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Hassan

Quick response and good service every time

6 months ago

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Aaron Senkbeil San Antonio, TX

It took over 9 months, 4-5 different companies sent out and 3 paid service calls for ONE issue. Incredibly frustrating experience

8 months ago

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Rowland

Pretty quick response. Work is done by professionals.

8 months ago

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Louis

HWA would not reimburse me for the installation of ductwork for the clothes dryer.

8 months ago

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James McEwen Mandeville, LA

Prompt technician assignment and thorough work from vendor.

8 months ago

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Marla Indianapolis, IN

He was friendly, knowledgeable and efficient.

8 months ago

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Terry Salazar Eagle, ID

It takes too long to find repairmen. Last one almost 2 weeks for our A/C

8 months ago

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Kerry Frisco, TX

They're mostly interested in not paying claims than supporting their customer.

1 year ago

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Will Lancaster, TX

I never used the company ya'll sent i pad ather company ya'll did not sent i needed it fix asap could ya'll refund me are credited the money to my account i payed $175

10 months ago

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Verified Customer

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Timothy Chesapeake, VA

It's been difficult for home warranty America to find service providers to fill my claim. its been 3 months and I still haven't gotten my claim complete.

1 year ago

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Gail Berthoud, CO

I’ve had appliance’s repaired or replaced new, everyone I’ve talked to are helpful

1 year ago

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Patsy Searcy, AR

I have had to call around 3 times and they are always prompt getting my problems solved.

1 year ago

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Sharol Young Renton, WA

They find the company and send you the information. You call them and set up the appointment

1 year ago

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Daphne Laurie Boston, MA

I had a bad experience with a contractor that came out to look at my heating system. It occurred to me that reputable companies will not not contract with HW companies. I've wasted my money on this insurance.

1 year ago

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Verified Customer

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Jennifer Dye Lee's Summit, MO

The wait time for service providers us very long. There is no way to contact some of the service providers, even when calling HWA.

1 year ago

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Verified Customer

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Suketu Gandhi Orange, CA

Completely dissatisfied. A $75 service fee for $30 labor is a great business idea! Never recommend this company to anyone. I would suggest saving your money and time by not involving HWA.

1 year ago

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Ralph G Alexandria, VA

I'm extremely disappointment with HWA's decision to deny my Claim #: 7740480 due to poorly justified reason. This company is completely useless in terms of insurance. I'm going to meet HWA's lawyers at the court.

1 year ago

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CC Bellingham, WA

We have had a home warranty with Home Warranty of America for a year and have tried to file two claims. Both were denied. We are not impressed and would highly recommend AVOIDING this company. NOT WORTH THE COST!

1 year ago

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Verified Customer

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Rebecca Hernandez Phoenix, AZ

The companies you contract out to never get my full information. I always have to call them myself to set up an appointment.

1 year ago

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Brian Spitzer Yorkville, IL

When we've needed covered repairs, they've been scheduled quickly and handled professionally.

1 year ago

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Stephen Buffo Oakland, CA

Been waiting for 3 weeks for someone to look at the heater, which is malfunctioning in the coldest year ever. I keep calling they keep waffling, won't let me speak with a supervisor or tell me when I can expect help.

1 year ago

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RK Heating and Air, LLC Homer, IL

Worst company ever, sucks the contractors in to work for them, “suppose” to pay within 30 days ends up being 60 or 90, then they end up not paying at all,…. Don’t use them or get their warranty !!!

1 year ago

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Joseph Ruiz Raleigh, NC

The worst home warranty experience I have ever had. Many real estate agencies use this company when purchasing a home, I recommend you confirm the name of the warranty company first because it has been a horrible experience.

2 years ago Edited August 25, 2022

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Ashley Allison Fritch, TX

Turning in to bbb paid 75 for deductible said they were sending me e-card for lows they have no I called 5 times they will not get me to a supervisor an hang up on me no one speaks english!

2 years ago

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Ashutosh srivastava Davis, CA

I want to put 0 stars but cannot. It takes simply too much time for them to resolve anything. I have filed two claims with them and took more than a month to address it. If you are down essential appliance, then good luck.

2 years ago

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Naomi Soda Summerville, SC

I would give negitive stars if I could. It has been 3 months and still no resolve on my dishwasher. They keep giving me the run around. No one seems to be able to help. This company sucks. DON'T use them!

3 years ago

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Debbie Osterhoudt Sebastian, FL

Wish I could rate 0 stars. Still waiting for our check. Don't waste your money. They will give you every excuse why you have no money yet. Ripped off my senior mom...shame on them.

4 years ago

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Midred Pierce Raleigh, NC

If you want to wait for 3 + weeks for your AC to be fixed, then Home Warranty of America is the place to go! And, if you like dealing with rude, unprofessional service providers, thay can arrange that, too!

4 years ago

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Matt Sapulpa, OK

There terrible waited a month to hear from them payed there plumbers deposit then they denied the claim I’m never ever gonna recommend them or use them again TERRIBLE company an Everyone you talk to is overseas

5 years ago

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Tony/Dee Mira Loma, CA

They are prompt and reliable. We didn’t have any issues and complaints so far.

5 years ago

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Maria T Hampton, VA

I made a two service calls one was for AC problems and one was for a plumber and both were for companies far away from me. One guy was nice called and checked up on me the other plumber tried to scam me.

5 years ago

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Sylvia Doggett Windermere, FL

I agree with Chris Butcher! A class action law suit might get their attention. My situation is far to extensive and frustrating to go into which HWA doesn’t seem the least concerned.

6 years ago