Name: Home Warranty of America
Rating: 3.6

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Feast Grazing Platters Mason, OH

They have the worst customer service!!!!! Horrible and rude. I don’t think they get any training what so ever. Looks like they are trained to be rude to customers.

7 months ago

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Mark Peng Walnut, CA

Very Good customer service. Contractor show up on time and got my AC repair.

7 months ago

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Danielle Coulanges

Expedited service. I was kept apprised of progress and resolution.

8 months ago Edited September 5, 2023

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Von Brown Duluth, GA

I like the level of professionalism of the tech that service my home.

8 months ago

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S Jaxxxon

My double oven was not working properly and the guy came in and fixed it. I'm very satisfied with the first experience.

8 months ago Edited January 10, 2024

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Shelley Windermere, FL

I don’t see home warranty following up with me unless I go into the app seems completely self service

8 months ago Edited January 10, 2024

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Elijah Denton, TX

I've never had issues with getting scheduled.

1 year ago

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Jerry Broken Arrow, OK

They always did a good job and got to it quick.

1 year ago

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Donna Beaumont, CA

They were very helpful and professional.

1 year ago

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Brenda District Heights, MD

It's good. The only problem that I have is that when you're on hold, you're on hold for a while.

1 year ago

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Farid Clearwater, FL

They're very responsive and respond in the first call.

1 year ago

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Vince Biello

This company is nearly impossible to get in touch with and will not return your calls. They left my house in shambles with live wires hanging out of the walls and attic insulation all over the ground.

10 months ago

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Madge P Delray Beach, FL

Showed up on time knowledgeable experienced took care of my concerns Would recommend

10 months ago

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Eric Lebanon, MO

The contractor came later in the evening but was awesome and did a fantastic job. Well worth the wait.

10 months ago

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Rex Taheri Baltimore, MD

If I could give them sub zero, I would have. I had an AC unit that went bad, and those idiots called it a preexisting condition. HWA is nothing but a group of charlatans. Never again. Stay away from them

11 months ago

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John H Brown Jr. Jackson, MS

If I could give zero on the customer service and lack to deliver on the warranty. They find a way not to pay. They suck! If I could stand in front of the CEO and tell him they suck I would.

11 months ago

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Robert Sivulich Hobart, IN

Was speedy and efficient and nothing was wrong with air conditioner according to person.

8 months ago

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em Hanford, CA

These people don’t cover anything. It’s like paying for house insurance and when it’s time to rebuild after a disaster, they tell you they only cover the cost of the nails. Their case managers are rude and just want to talk over you. Believe the negative reviews. They are not even deserving on 1 star. You will waste money with this company.

1 year ago

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Ken Salah Orland Park, IL

What a terrible company please for your own sanity stay away . Even the service guys that come out tell you they are difficult to deal with .For 80 % of the the items they cover they have a loop hole to not cover it . If I could give them minus stars I would. Stay away you will regret it

1 year ago

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Verified Customer

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Rebecca Price Slidell, LA

Refused to cover AC replacement even though I have appealed it with the opinions of 2 outside licensed Professional Electrical Engineers. And when I tried to contact my case manager, she hung up on me. I did not curse or yell, just wanted more information as to why and what I could do. That is unprofessional and completely INEXCUSABLE!

1 year ago

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Verified Customer

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Catherine League City, TX

The service has been handled with quick response and competent service personnel. I highly recommend their service

1 year ago

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Rebeka Melber Washington, DC

Atrocious customer service. I’ve used them a few times and the quality of companies they work with is terrible. I’ve been yelled at, my tenants have been yelled at, i’ve been stood up on appointments and had the times changed day of for weeks at a time. I’m cancelling service and recommend against using them.

1 year ago

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Verified Customer

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Cheryl Watson Crown Point, IN

Ice maker still doesn’t work properly. The tech did make the ice maker produce ice but all together it still doesn’t work as it should.

1 year ago

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Julian Houston, TX

Excellent client service. Quick response. And they provide companies with highly technical knowledge.

1 year ago

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Simon Elk River, MN

They closed my case when my heating system was not performing. Technician came week in week out but didn't manage to identify the problem. Paying $100 every time they show up without solving the issue hence crossing my case and making me unable to file new case.Poor customer services.

1 year ago

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Verified Customer

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Kay New Orleans, LA

I had three appointments set for someone to come check the ceiling drywall that needs replacement and no one ever showed up . Not impressed with the service. I am having someone I know handle the job. The seller bought the Home Warranty

1 year ago

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Verified Customer

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Rana Rauf

I switched to HWA from AHS and never looked back. Their service is so good and the price is far less than others.

1 year ago

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Trace Gaskin Hampton, VA

They charge $100 for someone to come and tell you that your appliance is broken. Then they fix the problem or they don’t. I had issues with my refrigerator. They couldn’t fix. I wound up purchasing a refrigerator on my own from Lowe’s. It cost $1,597. This company did nothing. They are a waste of time and money.

1 year ago

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Mary Elburn, IL

Company sent a provider out to my house for something they did not intend on covering and charged $25 higher than my contracted rate. Contractor quoted double to fix problem. I said no but was then out the $100.

1 year ago

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Alice Floros St Louis, MO

Do not give HWA your money. Do not allow your realtor include an HWA warranty in your home purchase. It's a scam. The company doesn't cover ANYTHING, the contractors are useless, each house call is $100, and HWA takes DAYS to find contractors.

1 year ago

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Emily Montiel Haymarket, VA

I would give zero stars if I could. Their customer service continues to get worse and worse. We are 6 weeks out from when I placed a claim and still no resolution, and I continuously receive messages from them saying "the claim has been resolved" and we couldn't be further from it.

1 year ago

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Scott Horton Dallas, TX

I would give zero stars if I could. The biggest joke of a company I’ve ever dealt with. From top to bottom, the support up to management, liars and frauds. They will string out your claim for weeks or months, and still find a way to weasel out of it. I’d rather run head first into a wall than deal with these idiots ever again. Never use!

1 year ago

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Jennifer Hankins Ashburn, VA

I would give zero stars if I could. DO NOT WASTE YOUR MONEY. They work extra hard to not pay for anything. We were without hot water for three weeks and when we finally got it fixed (by finding our own technician) they would not pay. They don't care about their customers. Cancelling now.

1 year ago

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expert on nothing Chicago, IL

Home warranty of America is a scam. I have a heating and AC claim past 30 days. They continue to ask for more information and say that documents are incomplete. Had my own technician come out after paying theirs and submitted that report also. Along with home inspection report

1 year ago

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Susan Springfield, MO

This company stinks in every way possible. Took forever to get my money back following my cancellation. They lied and told me they were going to give the money back to the seller. They don't even know where the seller lived. They kept my $100 service fee despite the fact that nothing was done! Go with American Home shield. This company sucks🤮

2 years ago

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Bill Burch Fort Worth, TX

1 star is too many. They are corrupt and incompetent. Continually make excuses and fail to follow up. They have NEVER had a manager contact me as they stated they would, after three months of failing to fix HVAC units. Unfortunately my next step is to file suit. Do NOT do business with these crooks.

2 years ago

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Mrs. Smith Severn, MD

The absolute worst. My air went up in May. We did everything we were supposed to and today June 14th still no ac and I've been on hold for 45 minutes. Save your money we are in the process of purchasing our unit if we wait for them it will be winter. Thank God we didn't pay for the plan the seller did.

2 years ago

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Gram Ludlow Fort Lauderdale, FL

HWA has a system in place that makes it almost impossible to escalate problems... they never actually call you (the customer) with updates, approvals can take weeks, and although friendly, their customer service agents have no power to do anything, and there is no way to escalate.

2 years ago

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Jonathan Bentonville, AR

Do NOT by any means buy the sewer line protection. It is a bait and switch of a scam. Good luck getting in touch with a decision maker either via phone or email. Their website states that you will be covered for a sewer line replacement, when in fact, they only cover spot repairs. $8000 out of pocket, I've learned the hard way to not trust them.

3 years ago

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Will McKenna Austin, TX

Would give zero stars if possible. This company does not operate in an ethical way. Sought refund after horrible customer service from HWA as well as contractor and was billed for 6 months of service when I only received 1 month.

3 years ago

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CHRISTOPHER T GINGERY Ankeny, IA

Agree with previous, they don't deserve one star! Horrible customer service. They put you on hold constantly to wear you down. Filed claim in early December for a GE Monogram cooktop. Had to settle for a GE Profile non-induction cooktop on Feb. 3rd. Still haven't received a cooktop!

4 years ago

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Jeb Lorton Anderson, IN

Negative 50 Stars!! Words can't describe the offensive practices of this company! Going on 8 weeks to get my refrigerator fixed/replaced and I am nowhere closer. I have cancelled my warranty and ended up purchasing a new one since I was getting nowhere.

4 years ago

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Lilly Alden Kansas City, MO

This is the worst company to work with! I would give then negative stars if I could. Their customer service reps do not know the answers, they are rude and when you ask for a supervisor they do not exist! They refuse to transfer you! Stay away from the company at all cost!

4 years ago

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Mr. Kingsley Orland Park, IL

It has been over 3 months since a file a claim for my microwave oven. They keep giving excuses, no supervisor to report to, no cooperate office to report to. They are a scam. They are not equip to do business in the United States. They need to be investigated.

4 years ago

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Mary Tucker Virginia Beach, VA

Anyone purchasing a Home Warranty SAVE YOUR MONEY - particularly from these scam artists. $500 for the warranty and $100 a repair - so far I'm out $700 and ultimately had to pay for my own a/c replacement becaues they refused to honor the warranty - this was only after 1 month of home purchase. Scam Scam Triple Scam

4 years ago

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KDet Glenpool, OK

I called with a plumbing issue-toilet backing up in my home. The earliest a vendor can come out is in 1 week! There are a million people in Tulsa and there is one plumber. I feel like these people just steal your money and do not provide a service. I will never, ever buy a policy when purchasing a new home.

4 years ago

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Jane C. Nixon, TX

Sorry I had to give you even 1 star. Worst Company ever. Filed my first claim with my water heater and went 6 weeks without hot water before finally got ahold of corporate and they took care of it. Now dealing with overheating hot tub and its been 5 weeks and still no service provider! Customer service is the worst!! Buyer Beware :(

4 years ago

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Jones Lee's Summit, MO

9/11/19 They finally returned my call after escalated via my realtor to a district manager, who by the way I was told was shocked as to how long we went without a refrigerator (now 37 days) today. I was offered a buyout and I accepted. Was half the price of my refrigerator but at least I finally got closure. Pretty sad. :o(

4 years ago

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Jeremy Viroqua, WI

10 months of dealing with closed out claims by the company without even servicing them. Also very poor service to get heating and AC claim taken care off. They try to charge additionally for modifications that make no sense at all. It is very sad to see how bad tis company actually is.

4 years ago

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larry taylor Austin, TX

Freezer not working. Service company to asses problem in 4 days. No go. Next company was actually an IT company???? Next company only had 2 employees and was no sure when they could come. At last, a good service company that could come right away. Did not call and did not show up? HWA APPEARS TO BE A SCAM TO ME????????? BUYER Beware.

4 years ago