Name: Home Warranty of America
Rating: 3.5

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Verified Customer

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Richard Concord, NC

My first occasion to use HWA was a truly positive experience. Almost immediately after submitting my claim I received follow up and assignment of my service. Great communication through out the process and a terrific tech addressed and repaired my situation within 48 hours. I highly recommend HWA while hoping I don’t need service again soon😉

1 year ago

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Verified Customer

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John Park Ridge, IL

Customer service has gotten much better. Also, the turn around time to get things fixed has gotten better as well. Only thing I dislike is that they give you a gift card to Lowe’s instead of giving you a check to buy appliances that can not be fixed. I’d like to chose where I go to buy things not having to go just to Lowe’s.

1 year ago

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Verified Customer

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Karen Crowley Buda, TX

I sent 2 claims in on the same day in mid-January. My leaking refrigerator claim was handled quickly and efficiently. My claim regarding my garbage disposal was slow in being processed, and a workman showed up on a Sunday afternoon, totally unannounced. He looked at the disposal, said it needed replacing, took a bunch of pictures, and took my $75. He said it was a premium disposal so it would take a while to get processed. When I hadn't heard anything after 5-6 weeks I requested information and was told since it had been longer than a month I would need to submit a new claim. I was not happy but I did it. A repairman was at my house within a few days and was able to replace it on the spot. Of course, I did have to pay another $75 for his visit, but he was very professional and took care of everything. I think when I pay over $800 a year for my warranty the service could be better.

1 year ago

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Az Home Owner Phoenix, AZ

When we had an issue with our pool pump and it wasn’t fixed the first time, they did a recall and didn’t charge me another service fee, which I was grateful, there was a small communication issue, but someone else got on the phone and got it done. Loved the people they sent out.

1 year ago

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Verified Customer

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Dan Chicago, IL

We have luckily only needed to use it a few times. But it has been a huge benefit every time. Always helpful and responsive to your needs and we have had very good service from the technicians they send out. Definitely worth the cost and the savings.

1 year ago

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Verified Customer

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Theodore Anderson St Louis, MO

The warranty request process was seamless. I was contacted by the service provider to confirm a date and time. The technician arrived in a timely manner and finished the repair in less than 30 minutes. I was totally satisfied.

1 year ago

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Cheryl Frankston, TX

I liked that they addressed my claims right away. A problem was that they didn't have contractors, who say they don't like working for HWA because of what they have to go through to get an approval for their bill. Otherwise, they did get the items fixed that we had to claim. They make it VERY hard to cancel your membership & I was not happy with that.

1 year ago

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Verified Customer

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Penny Sheridan, AR

HWA has been amazing in responding to each of our issues. Our home is 16 years old and we have owned it for nearly 5 of those years. Everything that needs replaced is going down and we have appreciated how quickly they have someone check on things and even complete replacements when needed.

1 year ago

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Sharon Chicago, IL

I like when I have a home issue, when I call, customer service are helpful and they alwt find nearby repairmen in my area who will come out and assist me... I would definitely recommend Home Warranty of America to friends and family.

1 year ago

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Mandy D

I've had HWA since 2016. They were amazing up until 2019/20. Definitely not as good as it used to be but not terrible. They almost never are able to find a contractor to do any service call, no matter what it is, so if you want it fixed you have to do the reimbursement option with finding your own contractor and you always end up paying more than your service charge. They say that you can file a claim 24/7 and will get a response within 10-15 min. That is not the case! If you have an emergency or the contractor comes after hours or the contractor ends up coming on a weekend and they are not available to help you get an pre-approval for the service you will pay 100% out of pocket, if it happens to be during business hours when the contractor comes and you are able to file for the reimbursement option it takes anywhere from at least an hour to get an approval and almost always the contractor is unable to wait around for a response but if you have then fix it before it's approved you will pay 100% out of pocket. I don't know if it's that contractors are not wanting to work with the warranty company or not but if it's not an emergency it's absolutely worth waiting for them to assign one. My last service call. They approved the work to be done minus the $75 service call fee but when we received the check it was over $90 shy of the amount owed, this doesn't happen when they find a contractor. The time before we had a claim for over 3 weeks without them finding a contractor we woke up on a Saturday morning to the pipe breaking and a flood we had no choice but to call a plumber, it cost over $2,000 to be fixed and they refuse to cover any of it because we did not get a pre-approval, it was a Saturday afternoon and there was nobody to review the claim and approve it and our kitchen was flooding damaging the cupboards, drywall and floor. 2019 and before they were amazing to work with.

1 year ago Edited January 10, 2024

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Verified Customer

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Humberto Gonzalez Round Rock, TX

Fast response and customer oriented company

4 months ago

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Ralph Jones Charlotte, NC

Outstanding service! Always good quality!

4 months ago

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Elralarsen Mesa, AZ

Very fast response, took care of my problem the next day

4 months ago

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Andrew Coleman

Very easy process and low hassle. Takes the stress away

4 months ago

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Michele Smith

Service was timely and my furnace is now working

4 months ago

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Fredy

When my HVAC went out I called you guys. It wasn't so hard.

4 months ago

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anudeep reddy Kent, WA

The service was very fast and they did well

4 months ago

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Joyce Hammonds Arlington, TX

HWA has always processed my claims quickly and efficiently.

4 months ago Edited December 13, 2023

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Christopher Huntley, IL

Great company very helpful repairs got done quickly

4 months ago

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Verified Customer

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Ronnie Cooley

I was satisfied with it. My central heat went out and I called them and they sent a technician out probably within two days. The technician ordered the part and then came back and put it on. But it took three or four days to get the part.

4 months ago Edited December 6, 2023

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Verified Customer

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Emma

Always treat me with respect and handle my claims with care

5 months ago

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Mistie Johnson Cookeville, TN

They try to get you help as fast as possible

5 months ago

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Dylan Jennings

They approve claims and have good service.

5 months ago

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Ken Knister Phoenix, AZ

I can trust to get things fixed. Good customer service.

5 months ago

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Verified Customer

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Tina Matthews Chicago, IL

Perfect service for my plumbing needs. THANKS

5 months ago

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REBECCA

So nice to know anything breaks down in your home it will be taken care of.

1 month ago

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Verified Customer

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syndi long Tucson, AZ

Just joined HWA, used it twice for plumbing issues. Prompt, pro, great job.

5 months ago

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Jane Paul Phoenix, AZ

Our concerns were taken seriously and taken care off as quickly as possible.

6 months ago

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Donna Fountain

The wait for repair can be difficult but the technicians have done a really good job

6 months ago

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Cathy

They did return my call. Both companies that they sent out just did not seem very professional. I've put a lot more into it than what I've gotten out at this point.

6 months ago

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Verified Customer

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Balaji

They understand what exactly I want when they place an order to fix the issue properly.

6 months ago

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Moieshey

When I called for a technician to come out, they got the job done.

6 months ago

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Sammy Garcia

I feel if a ceiling fan is in the house or attached to the covered porch. Then if it fails, it should be replaced.

6 months ago

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Kendra Wray

Took longer than would of liked but was very happy with tech that came out and issue was resolved

6 months ago

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LaRae Lawson Prescott Valley, AZ

Technician very helpful, suggesting ways to solve future issues and problems.

6 months ago

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Julie

Timely and did a great job . Technician was knowledgeable and friendly

6 months ago

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Jean Hoechst TN

The service is excellent and they have always fixed the problem

6 months ago

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Anna Rin Diamond Bar, CA

Pretty good service now. They can resolve problems very quickly

7 months ago

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Monnie Oklahoma City, OK

easy to work with, responded to questions quickly. good coverage for the price

7 months ago

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Jeremy

I suppose the customer support was great. and they apparently looked for someone to do the work on my air conditioning to fix it which still isn't fixed by the way and then called me back a couple of years and they couldn't find anybody and took me about five minutes to find someone, but because of that I'm going to have to front the cash to cover the fix and get reimbursed rather than them just covering it. That's my that's the only negative I have. Anyway, that's more the questions that you have. my whole criticism just comes back to the fact that I have to front the cash before I get before it gets covered because I located the person myself was going to do the work.

7 months ago Edited September 22, 2023

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Starlet

The service has been ok with response to getting things done.

7 months ago

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John Phoenix, AZ

Home Warranty of America is great. Very responsive and very reliable.

7 months ago

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Sheila

If I call or I ask them anything, they are available and they answer.

7 months ago

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Steven

I like you guys service. They send someone right away, so I'm happy.

7 months ago

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Acie

It was the cheapest plan at the time. I still have some service calls that are not answered yet.

7 months ago

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David Johnson Sevierville, TN

The coverage is good, but response is a bit slow. The HWA system and vendor have conflicting scheduling messages.

7 months ago

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Matthew Kings Mountain, NC

Awful. Never complete requests. 1/10 requests complete had to spend $100 for each time for someone to come out just to get turned down. Absolutely miserable.

7 months ago Edited November 20, 2023

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Verified Customer

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Aarion Chicago, IL

I like home warranty because I just put in the claim & they handle the rest

7 months ago

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Cynthia

I appreciated the continous update and being contacted prior to arrival

8 months ago

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Michele

So far, each time I've called them, I've got quick responses and they were all very helpful.

9 months ago