Name: Home Warranty of America
Rating: 3.6

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Verified Customer

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William Pleasant Plains, IL

I needed to use them and I called and they wanted me to put $100 on my credit card before they'd even call anybody out or anything, and that's me was very negative because that's not what was in our contract.

11 months ago

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Chuck Bolingbrook, IL

Our furnace didn't work, so I called the warranty. They got to us within like 2 days, it was really fast. They've been nice.

11 months ago

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Juan Harvey, IL

They were rapid to respond to my needs. When we bought the house one of the appliance stove wasn't working, so we called and they repaired it.

11 months ago

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Laura Port Orange, FL

Our air conditioner condenser went out and we contacted them to get a new one. And they covered a majority of it. They got back to us pretty quick.

11 months ago

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Scott Radcliff, KY

I have not had a very positive experience with them. I even had one of their customer service representatives tell me that I was stupid and hung up on me. My furnace went out when it was about about 15 degrees outside. They refused to help me at first they told me that I had to go sign with some people to service myself and and then held my check for about 67 days after I paid the invoice and they had guaranteed 30 days. It was more than twice that.

11 months ago

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Dennis Mount Pleasant, SC

I put in a claim on my air conditioning unit and it hasn't been a good experience so far. It's about 10 days old already and I'm still not certain that they're going to repair it.

11 months ago

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Donna Abingdon, MD

I've actually used my warranty multiple times and every time I get service within a couple of days and there's never any difficulty at all.

11 months ago

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Sergio And Rosario Katy, TX

When I call, they're very efficient, professional and they send very professional and quite courteous people to do the work.

11 months ago

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Ross Powell Bartlesville, OK

They are usually very responsive to customer enquiries. I just went online, filed a claim and Issue was resolved in about 72 hours.

11 months ago

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Trevor McIntosh Patchogue, NY

Home Warranty was good for me. It saved me in paying for home repairs in a pinch. However, the increase in cost after a term did not work for me despite the helpfulness of their service

3 months ago

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Glen Randles Darien, IL

Have had this company for several years and we’ll they always have some way to charge more. This time I had a problem and they came out like thay say and I paid the service fee. But not I get email that I need to pay anothe fee becouse the furance has a warranty and they have to do the paper work for it $100.00 The company that installed the furance was sent by HWA a year ago and now will not service it so when it need work I called HWA and now have to pay more to get it repaired.

5 months ago

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TR

Tech was friendly, professional and efficient. He explained the problem to me, ordered the part needed and returned to install the following week. So glad that I have this policy in place!

6 months ago

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Bennett Ranae Greene Swayzee, IN

Home Warranty has been easy to contact and work with. We have had to wait for them to find a contracted servicer to come fix any problems, and communication has not always been clear. Overall we've been satisfied with Home Warranty of America.

7 months ago

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Mishka Patton Prinsburg, MN

It took almost a year to get my fridge fixed. They send 5 or 6 different companies out that all repeated the same repairs over and over again. I had my temp sensor and other things changed 5 times. When you call and you try to speak to a manager they will not connect you. The manager calls you back but in a way that your phone doesn't ring it. They just leave a voicemail and tell you to call back the main number. I tried speaking to a manager for 6 months and still haven't been able to do so.

7 months ago

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Reid Boise, ID

I have been with HWA for more than 7 years now. And that says a lot. This company always had been there for our family when we needed the most. Great customer service! Highly recommended!

8 months ago

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Robert

After one call the claim was denied. I received an email to inform me of the decision which said was reached after speaking to the technician and to me. I had never spoken with anyone from the company and when I talked with the technician he said he never discussed the issue that was the basis of the decision. After a second call for another problem I was informed about the delay it would take to process the order. I wanted the order to go quickly to the technician I previously worked with and the customer service rep could not do anything to make that happen. I masked to speak to a manager and the rep was extremely rude. It led to me raising my voice (which I have never done to a rep in the past) and the rep continued to not provide an answer to my question. I hung up and called back, I spoke to someone who gave me incorrect information. I had to call again and finally spoke with someone who made an attempt to help me by checking the system, calling the technician and getting back to me (while I was on the line). So much unnecessary hassle

8 months ago

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Audrey

Air con not working just before holiday weekend - Home Warranty sent HVAC company out within a few days (reasonable given the holiday) and the issue was fixed. Easy and pleasant to work with HWA.

8 months ago

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Janet Appleton, WI

These people refuse to replace appliances with like-quality items while using questionable contractors to do the work. Our top-of-the-line Carrier air conditioner was replaced with a no-name brand by technicians who lacked the ability to replace an older model hard-wired thermostat with a hard-wired programmable one—so now our thermostat has to operate on a battery. Our Insinkerator disposal died, and I contacted Insinkerator company to determine what the current model to replace it was. I gave that information to the contractor who called Home Warranty and told us that Home Warranty only allows a certain dollar amount—so we were forced to take the “builders special” model rather than the high-end model we were replacing. We will never recommend them, and we are discontinuing our insurance.

1 year ago Edited January 10, 2024

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Deborah

I'm having issues right now with using my warranty. They are courteous on the phone.

2 months ago

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Valerie Maironis Plymouth, MI

Pretty fast response each time we’ve made a claim!

2 months ago

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Joleann Beene DeSoto, TX

Whereas I was pleased that my hot water heater was replaced, I still had to pay out of pocket $455 for non covered items to "bring up to code". The plumbing company had to remove the trim off my door in order to install the larger replacement hot water heater. This resulted in additional cost to me to have the door and wall repaired. In today's times, it is difficult to pay out a monthly amount (for the highest package offered) and when you do attempt to use it, most times the claim will be denied because the required replacement or service is not covered. To add insult to injury, the monthly premium is going up. I am now on a fixed income and will have to seek another warranty company to switch to. I will not miss HWA at all.

9 months ago

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Nancy

HWA was prompt in sending someone out to inspect my oven and he found the problem right away. The technician assigned me a claim number, ordered parts, they were delivered within three days and were installed the forth. I couldn’t have asked for more efficient service! I’m very pleased, to say the least!!

10 months ago

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Jewel Pearland, TX

What I like about you is that you are upfront about what the warranty covers and the deductible each claim requires. and the contractor they sent out was honest and upfront about what all the deductible covered thumbs up for the team 👍

10 months ago

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Alvin Toups San Jose, CA

I have had HWA for 15 years since I purchased my home continuing an existing contract the previous homeowner had. If you can wait 4 weeks or so for a repair it will work out for you. HWA has replaced the outside portion of my AC unit as well as the inside portion portion and the thermostat on different occasions (Freon is extra) so it is a big plus. Unfortunately I had to suffer 5 to six weeks of mid summer heat each time this happened. However when my water heater went out they were unable to find a technician immediately and have an option to pay a portion of my technician’s fee upon approval I took that option. After a week long battle I decided to wait and let HWA do the repair. After another week or so battle with HWA who now insisted that I choose to use my own tech they could not provide one. My tech refused to deal with HWA. I ended up paying over $1200 for a replacement water heater. My mistake, wait 4 weeks and let them do it. The Final Straw. AC freezes up, contact HWA, appointment schedule one week. No show. Pissed, called HWA, a Technical arrival that evening to access problem and summit claim. Next day got an Email saying the Freon leak was not covered because it was external to unit. Pissed I called a local company that was ready to repair quoting close to $1000 to recover, repair, then replace Freon. Called HWA to cancel contract. I was referred to a Conflict Resolution who called me back within an hour. At that time I found out my contact was being served by Choice Home Warranty who did not have a history of my repairs. After I gave my history with HWA and justification for coverage much more reasonable price that allowed them to do the repair and me to keep the contract in force. Patience is a virtue.

10 months ago

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David Roberts

They responded next day to a broken garage spring. The repairman informed me that the current setup for my garage door was incorrect and cheaply thrown together. Also, my garage should have had 2 springs instead of one. He fixed everything up to code with just adding the cost of the second spring. I was very happy with their service.

11 months ago

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Andrea

Per my policy, I have certain septic services, but there are no companies available,,nobody returned my call so I paid for it out of pocket. Customer service isn't fantastic,,,I get several emails for my last repair that contradicted each other. Hwa emailed me service dates when in fact the technician was already at the property. Hwa told me it was approved,,then emailed me and told me it wasn't, I then called Hwa and the person I talked to had no idea what was going on. I don't think the actual operators know what emails Hwa sends which causes confusion. My techs have been pretty good and my last tech was actually fantastic.

11 months ago

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Richard Concord, NC

My first occasion to use HWA was a truly positive experience. Almost immediately after submitting my claim I received follow up and assignment of my service. Great communication through out the process and a terrific tech addressed and repaired my situation within 48 hours. I highly recommend HWA while hoping I don’t need service again soon😉

11 months ago

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John Park Ridge, IL

Customer service has gotten much better. Also, the turn around time to get things fixed has gotten better as well. Only thing I dislike is that they give you a gift card to Lowe’s instead of giving you a check to buy appliances that can not be fixed. I’d like to chose where I go to buy things not having to go just to Lowe’s.

11 months ago

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Lance

They are very quick to assign people to a claim.

3 months ago

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Hannah

I like the ability to file the claim online.

3 months ago

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Francie Chesapeake, VA

Came in was efficient, quick, neat and fixed problem

3 months ago

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Dawn Fowler Dallas, TX

Great website; easy to file a claim; and prompt response.

3 months ago

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Jim Kristof Lake Zurich, IL

3 months ago

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Lori McKernan New Braunfels, TX

Plumber was knowledgeable and fixed my issue.

3 months ago

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Humberto Gonzalez Round Rock, TX

Fast response and customer oriented company

3 months ago

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Ralph Jones Charlotte, NC

Outstanding service! Always good quality!

3 months ago

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Elralarsen Mesa, AZ

Very fast response, took care of my problem the next day

3 months ago

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Andrew Coleman

Very easy process and low hassle. Takes the stress away

3 months ago

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Michele Smith

Service was timely and my furnace is now working

3 months ago

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Kerry Kendall Kuna, ID

I've only had to use HWA 2 or 3 times in the four years we've been here and signed on to HWA, but it's always been a smooth and satisfactory experience each time... IF I ever sat down and did the math between the annual fee for HWA plus the per visit charge, I think my 2-3 call ins for the repairs I needed probably ended up costing me a bunch more per repair than if I would have just called a local repair guy. That said, it IS nice to know that a reputable repair person/service is available with one phone xall

1 year ago

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Otis Fairfax, VA

Here’s another great Service of Home Warranty of America, has done for me my Garage Door Spring had broken and due to the heaviness of my double insulated door It would not open or be lifted up, contacted HWA, for service and they was able to get a service technician to my house the next day in order to get it open so I could get my car out of the garage and a week later due to the shipment of parts the technicians were able to repair it.

1 year ago

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Dick Sugar Land, TX

Home Warranty of America has been for me a reliable service. They have responded in a positive manner with each claim I have made. I do have to use their approved providers and have had one in particular that was not just bad but after coming to see the problem never showed up to do the work leaving me without use of my master bathroom for over 2 weeks. This I believe was an exception to the usual. Overall I’m extremely pleased.

1 year ago

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G M (Gracey) New Braunfels, TX

HWA was recommended by our Realtor and we got it. We purchased a 7 yrs. old home and it was the best decision we made we had some issues with our washer machine and our A/C we place the claim online super easy between 24-48 hrs. we received confirmation of service, they arrived on time very professional, diligent and issues corrected. We recommend it.

1 year ago

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Larry

Everything worked out okay. Hard to understand the people answering the telephone.

4 months ago

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LAURENCE BLACKMAN Columbus, OH

Very fast response times on claims, an always uses good contractors

4 months ago

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Carol Dunn Las Vegas, NV

They answered me when I called and they got a guy out here for repairs quickly.

4 months ago

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Maria

I LIKE THE PROMPT RESPONSE THE COMPANY RESPONDS TO YOUR REQUEST

5 months ago

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Anonymous

I try to go online, then I end up calling them, I call and it's as if they, the representatives that I speak to, are not quite certain what their job duties are.

5 months ago

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Virginia

I tried to get some repairs done on my furnace before it stopped working and they won't cover that. They never did anything.

5 months ago

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syndi long Tucson, AZ

Just joined HWA, used it twice for plumbing issues. Prompt, pro, great job.

5 months ago