Name: Home Warranty of America
Rating: 3.6

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Verified Customer

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Diana Clark Conway, AR

HWA has not yet ordered my hot water heater for installation tomorrow. Also, when I talked to the claims agent the background noise was overwhelming.

5 months ago

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Audrey Boles Bessemer, AL

I like the overall response. Even if I had a complaint it was handled professionally and quickly!

5 months ago

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Don

Really enjoyed the efficiency and timeliness of my claims Everything went smoothly

5 months ago

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Curt Funk Caldwell, ID

The first time it took a long time to get an appointment with a plumber, but the second time it went good.

5 months ago

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Laura

You did not find someone to fix my furnace. I found my own person and then I could not get reimbursed because he fixed it immediately on a Sunday. Trying to decide if you are even worth keeping to be honest.

5 months ago

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Verified Customer

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Rose Mendez Los Angeles, CA

So far everything is good, little issues with the home have been taken care of, thank you.

5 months ago

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Lynn Dallas, TX

We used the rekey service and was extremely pleased with the locksmith; however, we were not pleased with the person that took our call. I don't think he was well trained.

3 months ago

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Verified Customer

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Robert

I continue to use my home warranty based on past history and quality of service and responsiveness.

6 months ago

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Rick Zamora

They are right on top of everything very quick to everything and they were out the very next day. Amazing.

6 months ago

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Micheal Green Mobile, AL

The service was good and easy to use the customer service operator was very helpful and everything went smoothly.

6 months ago

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John Franke TX

The time it takes to get something fixed is terribly long. Our most recent experience with a broken hot water heater was 3 weeks from when I called, to when it was finally replaced.

6 months ago

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Teresa Hermitage, TN

Our technician was awesome. He took care of business and explained everything to us. Our cook stove is working perfect.

6 months ago

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Amy Atlanta, GA

The first tech I was sent had no clue what he was doing and literally didn’t speak to me when he came into my house. Plus I had to wait a long time to be assigned a tech so it was frustrating to have to request another. My air conditioner was out for approx a month before you guys sent anyone that could actually fix it.

6 months ago

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Jaesa McLin

It was great at first but now the service companies are just garbage. It seems like the good people don't want to use HWA so now we end up with crooks who take the service call fee and never come back to fix the issue

6 months ago Edited October 4, 2023

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Margaret

I liked the ease of scheduling the service and the promptness of the response. Everything was done properly.

6 months ago

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Danny Milligan Keller, TX

They don’t cover anything. You’re better off getting your own people so you don’t waste $75 on a service call. Customer service does not provide support, is very condescending and threatened to hang up on me. They look for any excuse not to pay.

6 months ago Edited September 20, 2023

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Zehra Zaidi Ashburn, VA

Reimbursement/replacement rates for appliance are too low. Customer service is responsive, and I'm able to get an appointment quickly for my issue.

7 months ago

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Aaron

A/C went out, a capacitor, and they had a repair person come out within 24 hours or so and have it fixed.

7 months ago

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Antoinette TX

25-48 hour wait plus whatever technician waiting period may be. Never hope to have to use service on weekend. You may as well wait til Monday most technician won’t take until then

7 months ago

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Robert Presas Caddo Mills, TX

Horrible! After 5 claims, Average time for a contractor to respond is 3 weeks. Last Contractor said HWA doesn't pay in a timely manner so no contractor wants to work for them. He accepted mine by mistake that was already 3 weeks out.

7 months ago

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Verified Customer

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Osvaldo Caballero

Excellent quick service. Plans are affordable and it's and added peace of mind to know that your covered.

7 months ago

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James

Tried to get 30 year old hot water heater replaced and you gave the technician nothing but grief. Your company is so bad you couldn’t get a technician to come and look at it. I waited for a month and half so I had to hire a plumber to come replace it.

7 months ago

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Christopher

I received a quote for updated insulation and because of the deductible not being in my budget, I haven't been able to get the repairs done.

7 months ago

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Rosemary Costello-Reyes

They answer the phone, but they never have a solution. They always tell me "oh, no problem, you've been escalated, you'll get an email" and then then they hang up. And I never get a solution. I realize it's not that the customer service Rep, they're just answering the phone but still, it's like, if you can't help me or you can't answer my question, then give me to someone who can. I paid them for service on my air conditioning unit. And they said "I can't find anyone in the area, if you want to find somebody, go ahead and then you let us know and we'll give you $50 or $75 or something towards that service." Well, I pay them to do that. I work, I travel for work. I'm not sitting at home trying to figure out how to fix the things in my house.

7 months ago Edited September 7, 2023

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Zachariah Taft, CA

I cooperated with everything and each time we submitted for our AC issue, we kept getting the run around from the warranty company about always needing additional things after we spoke with a representative. It was so bad that I ended up paying out of pocket to get my issue resolved. Horrible company.

7 months ago

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Carolyn Valley Park, MO

This was the second time I have ended up finding my own technician, after more 24 hours of no air in 100+ temps, and was told I could. They were given your info and I paid a total of 729.00 for the service, with no reimbursement from HWA

7 months ago

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Elisabeth Goose Creek, SC

When our air conditioner went out I felt that HWA went above the usual in finding a company to fix it.

7 months ago

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Kipp and Brenda Bush Prosper, TX

The customer service agents do not communicate well with you to solve an issue. The quality of most service contractors is very low. I've had more issues with obtaining good honest contractors.

7 months ago

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Randolph OK

You’re too expensive and you stiffed me on claims. After you couldn’t find me a plumber you said if I find a plumber I could get the repairs done and submit the detailed invoice to be reimbursed. Then you denied the claim saying it wasn’t called in by the plumber and you never said he had to.

7 months ago

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Arcelia Chvala Stanton, CA

Technology to upload documents (pictures specifically) was frustrating. Customer Service was not always nice. Did not get responses quickly. Had to follow up on a claim daily to get it resolved. Would receive inconsistent responses depending on who I spoke to.

7 months ago

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Toni Rogers La Verne, CA

I've called them several times in the past 6 months and their services have been timely. The people that they sent out were professional.

7 months ago

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David

Last month, our electric water heater failed and it was prompt service from a very reputable company and the claim process was very easy.

8 months ago

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Jada

The customer support has been good. Overall, whenever I need to contact somebody, they're pretty quick with the responses.

8 months ago

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Peggy Thomas New Braunfels, TX

Person who came was prompt and excellent. Your request for a rating, FOR THE FOURTH TIME, is seriously annoying (I’ve done them twice already!!!!!)

5 months ago

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Michael

The people that are actually doing the service are pretty good, but as far as Home Warranty goes, they've raised the the copay and the service from the company's gone way down.

9 months ago

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Richard

I just recently used the warranty for a air conditioning repair. The problem was they sent me a contract saying how much it was going to cost and then called me back later to tell me that the cost was off by 3x the amount.

9 months ago

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Nate Connor Leander, TX

We are going on 19 days since we received a below market value offer to replace our dishwasher. We were offered a DIGITAL Lowes gift card and it’s been nearly 3 weeks and still have not received it via email. I could send a Lowes giftcard to anyone in less than 5 minutes, yet this company allows up to 25 days. Ridiculous!!! We are not happy about this process at all.

9 months ago Edited July 12, 2023

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Arton Lewis San Antonio, TX

Put in a service call for my ac and it is still not working they are telling me I have to pay $700 dollars out of pocket in order for them to order the parts.What is the reason for having it if I still have to pay out of pocket

9 months ago

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Valerie Collom

Our air conditioning unit went out and so I called, made a claim, and they contacted a contractor to come out and fix it. The contractor was having difficulty communicating with the company, the company was having difficulty communicating with the contractor, and they ended up using us as the go-between, and it took 3 months for us to actually get the repair. Finally, we ended up not going with them and hiring our own company to do the work, and Home Warranty of America reimbursed us.

9 months ago Edited January 10, 2024

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Gaby Hermes Austin, TX

My claim was closed before the issue was fixed. I called to get the claim reopened and was told I needed to open a new claim and pay another service call fee. I insisted on speaking with a supervisor and was told I would get a call in 24 hours. Very upsetting given my A/C wasn't working in 100° weather. Will not be renewing my policy given these practices.

9 months ago

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Janet Percy

I put in a claim on June 1st and I didn't get an appointment until June 23rd. I went without air conditioning in that time. As soon as this gets straightened out, I'm probably going to drop them.

9 months ago Edited January 10, 2024

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Thomas Albano

My last experience with home warranty was good. Had issues with garbage disposal. They sent someone out and it was replaced. The technician was exceptional

9 months ago

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Nancy Sherman, TX

Disappointed that they didn't follow-through with communications or directions on how to proceed for a claim. They told me to call for an appointment and pay the repairman, and I followed their process. Then I didn't hear from them again until I reached out. That's when they said I didn't follow their process (none was given except call and pay) so they were not going to reimburse us for our repair. Very disappointed, it obviously is set up to use their repairman and then not allow the claim.

9 months ago

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George

They attend to my needs in a timely fashion. I needed to use it for my stove top. My stove top went out. They sent out someone to fix that appliance.

9 months ago

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Catherine

It's a good plan to have. No homeowner should be without it. They were very pleasant on the phone and they delivered. They stand by their word.

9 months ago

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Dustie

Their customer support team seems to genuinely care. My A/C doesn't work and it is apparently because of my breaker box needing to be updated and the claim was denied so I'm extremely unhappy.

9 months ago

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Darryl

There's always issues with communicating, getting them to understand what is done or not done, sending the wrong vendor people that don't even serve our area, things like that. It's very annoying period.

9 months ago

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Candy

The website is horrible and people online don't know anything about what's going on. I needed to fix something on my microwave and it took almost a month to get it fixed and then the warranty returned with the part. Took another month.

9 months ago

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Heroel Cuervo Orlando, FL

When I called for the warranty I said that the only reason I wanted to pay the extra to include the pool was because I was told the lights usually start giving problems around the 5th year. My pool is 6 years. The guy said that I should be ok getting it. Guess what? After 3 + months in one of the lights is having issues: they denied my claim.

10 months ago

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Virginia Tallahassee, FL

this was my first claim - they received my request on aFfriday and had repair guy at the house the following Monday. so far so good

10 months ago