Name: Home Warranty of America
Rating: 3.6

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Verified Customer

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Balaji

They understand what exactly I want when they place an order to fix the issue properly.

5 months ago

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Maria Chua Paguio Sherman Oaks, CA

Would give zero if I can. WORST COMPANY. My water heater broke 3 weeks ago, agreed to pay $535 for my copay. 3 weeks after of no status updates, I asked for the status of my claim and they said I have to pay $1200 in order for my water to be replaced now.

3 months ago

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Dan Homrich

They paid $131 for a 2-year-old $450 microwave. And the "payment" was a certificate at Lowes... Home warranty companies are not like insurance with independent adjustors. They should be banned or regulated.

6 months ago Edited October 19, 2023

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Verified Customer

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Raj

I had an issue two times and I called them and both times I got the proper support.

6 months ago

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Cerline Smith

Cost and ease in understanding limitations of allowable benefit for item to be repaired

6 months ago

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John Dunne

We’ve submitted multiple claims with HWA and they’ve been extremely responsive and helpful!

6 months ago

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Alisa Knuttel North Aurora, IL

Easy to submit claim. Service tech approved quickly. The approval was an easy process.

6 months ago

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Michael Liu Irvine, CA

Fast appointment and smooth resolution with the company and their partner companies.

6 months ago

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Constance

They usually schedule my appointments and they come and they say they're coming, so I guess.

6 months ago

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Estrella

They told me that, oh, somebody's gonna call me, but that person, she never called me. And until now, the work in my house, my water heater still hanging there, it's been almost two months.

6 months ago

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DeAnn Tucker Ottumwa, IA

If I could have left less than one star I would have. The service is one of the worst I’ve ever experienced. The amount of miscommunication and delayed response is almost comical it’s so bad.

7 months ago

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Bob Fontana, CA

Very good service. They fix the problem without any hassle. Will continue the subscription.

7 months ago

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Alberto

They were able to deal with our issues in a positive way. We had a microwave go out and they ended up replacing it.

7 months ago

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Cedricka

It's been hard to get back with people in regards to our calling claims. I needed to use it twice recently. At both times I've had to pay a service fee and nothing was done, like the problem wasn't fixed.

7 months ago

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Manny The Movie Guy Indio, CA

The value I got is worth the money! From plumbing to my salt water pool, they were able to help!

7 months ago

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Demond Edwards Tampa, FL

This company is amazing, whatever issues we were having, they were here to provide support.

7 months ago

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Michael Stewart Herndon, VA

I have had more bad experiences than good with HWA, but most recently a very experienced tech came and fixed my appliance on the first visit.

7 months ago

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Quinton Park Forest, IL

The techs don't repair the issues at all. I had 2 request that didn't get fixed and my money was taken. This is illegal, and I'm looking to get this resolve. I signed up for another Home Warranty because this is horrible.

7 months ago

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Cindy Excelsior Springs, MO

Not happy with you right now. We made a claim August 29 and you have scheduled a repairman for October 5th. So much for 24/7 service and certainly not how you represent your warranty.

7 months ago

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Verified Customer

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Ben Martinez (Andy) Sacramento, CA

They approved the repair on my AC unit after an inspection no hassles. Was very quick as well.

7 months ago

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NJ Customer Rutherford, NJ

Home Warranty of American could not provide the service on time and asked me to find my own contractors (3 times). Once the contractor completed the work, they refused to honor the claim request.

7 months ago

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Verified Customer

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Peter Justl

They've been responsive whenever we've had a request for something that's not working properly. Just recently we had our air conditioner to go out and it was getting exceedingly hot and we were worried that, because we live in the desert, it was going to be an unmanageable situation. I expected a response back in a day or two, but they within a few hours really sent the referral to us, and that worked out very well for us. We're very happy. We've never had a problem with the home warranty and and it's always been a positive thing. The people they sent out are very capable and very qualified and they quickly addressed our problem and we have no complaints.

7 months ago Edited January 10, 2024

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Richard Pasadena, CA

HWA raised my premium, raised my deductible, and dropped coverage on my refrigerator. After nine years I will self insure.

7 months ago

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Joe Boom Goffstown, NH

PUT A CLAIM IN ON THE 7TH OF NOVEMBER AND HWA STILL HAS NOT FOUND A TECH TO COME OUT FOR TOILET CLOGGING. TOLD ESCALATED TO HIGHEST LEVEL ON MONDAY THE 13TH. NOW 5 DAYS LATER STILL WAITING FOR A TECHNICIAN WHILE TOILET KEEPS CLOGGING UP/FLOODING. WILL NEVER USE THIS COMPANY AGAIN AND ADVISE YOU TO TRY SOMEONE ELSE. PISS ON HOME WARRANTY OF AMERICA!

5 months ago

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David

Last month, our electric water heater failed and it was prompt service from a very reputable company and the claim process was very easy.

9 months ago

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Jada

The customer support has been good. Overall, whenever I need to contact somebody, they're pretty quick with the responses.

9 months ago

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Jill

We had a couple services done, on one it was a little delayed and the other one was really, really prompt. They got somebody on that day.

9 months ago

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Leslie

They're very responsive and quick to respond. So far when we've had a claim, they've been very quick to come out.

9 months ago

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Diego Sanz Valencia, V

Terrible waiting time for having issue taken care of. No information on what is covered and what not. I am being claim $1200 with 0 explanation on what the money is for and no explanation what HWA is covering. No response other than contact the technician doing the repair... customer service could not be worse.

9 months ago

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Derrick Mesquite, TX

The turnaround time for the A/C was too long. I shouldn’t have to get a hotel because my air is out and pay a monthly fee and a fee once a company come out.

9 months ago

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Carolyn

9 months ago

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Deborah

You can't speak to a supervisor when they when you ask for one. Poor customer service. They denied a claim for an air conditioning unit that they've already previously approved the service on. They're denying the recall because that did not end up fixing the unit. There's a recall and now they're saying they don't even service that kind of unit

10 months ago

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Sarah

One time I had to have my pump replaced and they did a really good job with making sure that it got replaced the day of.

10 months ago

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Jennifer Elizabeth City, NC

The company cannot find any contractors to accept their jobs, then when customers find their own, the company does everything in their power to deny the claim. When they cannot provide the services we are paying for, what value is the warranty for the customer!!!!!!!!

10 months ago

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Verified Customer

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Rob Diaz Orlando, FL

Just renewed for my second term. Always great customer service and knowledgeable technicians. 👍🏾👍🏾

10 months ago Edited January 10, 2024

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Lou IA

The process of getting the policy is quick but the coverage payout barely exists. I canceled for lack of assistance with replacing my HVAC system. What a shame I feel neglected and cheated.

10 months ago

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John Buford, GA

AC service arrived on time, and immediately diagnosed and replaced the non-functioning part, Very effective & clear

10 months ago

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Tony Perry Elizabeth City, NC

ease of calling HWA and getting fast results. friendly staff to speak with and get my issue repaired.

10 months ago

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Emilee

Customer service is good sometimes and other times it’s not so good. I guess it just depends on who you’re speaking with.

11 months ago

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Ravichandran M. Kaushika Roanoke, TX

They were very good in the past. Now due to the population increase in DFW area, their network of repair vendors are strained.

11 months ago

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Anonymous San Diego, CA

They did a good job. Immediately I got a plumber who could fix my issue, so I didn't face any issues.

11 months ago

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Anonymous Waxhaw, NC

When there was a challenge, customer service addressed the challenge and everything was done expeditiously.

11 months ago

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Charles And Bonnie Meridian, ID

They've always been very nice and they've always gotten back with me right away. Quick response time.

11 months ago

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Kathleen Austin, TX

I have a dishwasher that's out and they've sent the repairman out twice and he didn't fix it. He was supposed to come yesterday and he didn't show up and my dishwasher is still out.

11 months ago

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Arkeya Griffith, IN

Initially I called to get my garage door fixed and she had me down for garbage disposal. The sensors had to be rewired for my garage.

11 months ago

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Peggy Thomas New Braunfels, TX

Person who came was prompt and excellent. Your request for a rating, FOR THE FOURTH TIME, is seriously annoying (I’ve done them twice already!!!!!)

6 months ago

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David Montgomery, TX

Based on the last service claim, for the air conditioner, processing of the claim was not timely. It took 17 days in over 100 degree weather to complete the claim and return the AC to service. The work done was all required, in order to complete the repair, however we were charged a large amount for "non-covered" items. We don't understand this and no explanation was offered.

7 months ago

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Erin Ware Shreveport, LA

They won't fix anything, and none of their contractors want to work with them because they don't ever get reimbursed. During the almost year I've had them with my home purchase, they did not fix my toilets, they did not fix my dishwasher, and they wI'll not replace the coil in my ac. The person that came out, finally, after 1.5 months of daily heat indices of 115, said not to even bother. He said they will only approve Freon, and for the two coils they approved through him, they haven't reimbursed him after he bought them. I called to ask if they would just pay the labor if I go through my ac warranty (it's only two years old) and they said no. This company is a scam. In a year, I've had endless problems with this house that passed inspection because of a negligent inspector, and they have not covered a single thing, even though all should have been covered. All using them has done is make me have to pay two service charges for each issue, one to their contractor, and one to the company that I've had to have come out to actually fix each issue since they never cover anything. This company is a scam. If you are buying a new home, do not let the mortgage lender add this to your closing costs. They probably get a kickback. TLDR: They are scammers. This company is a scam. They will never pay out for anything.

8 months ago

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Janetpoore Lake in the Hills, IL

I like: polite customer svc reps who return calls in a timely manner. I dislike: contractors are generally bottom of the barrel..on.the most recent claim, the contractor had a record for heroin possession. HWA claims they "vet" their contractors, but I'd bet that's not really true. Also, another contractors told me he replaced my dishwashers motor with a new one. I guess not, because the dishwasher leaked within a few days, which ruined my floor and a cabinet. Next guy that came told me the previous guy used an old motor, NOT a new one.

8 months ago

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Ralph “Ralphie” Fandetta Winter Park, FL

The last service I received was terrible! I live in Orlando Florida the temperature was over 100 degrees I had no air conditioning for over week and a half your service was horrible between the a/c man and all your representatives the customer service was horrible I didn’t have electricity for one day also because of all the issues and I had to pay for my fuse box to be replaced which was not my fault and no one from home warranty of America was concerned or offered to assist me. I am going to be canceling my account because of your horrible service and I have not recommended you to anyone I know!

8 months ago