Name: Home Warranty of America
Rating: 3.6

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Verified Customer

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Connie Richardson Salt Lake City, UT

So far HWA has been very responsive and the repair people sent have been courteous and responsive.

9 months ago

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Kevin

Lack of follow through, lack of understanding of policies, and just the timeliness in getting back to the customer is too slow.

9 months ago

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Debra Milwaukee, WI

I really can't give you a fair rating. I have only used your service once. But by that you were good you sent Sears to fix my washer.

9 months ago

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Amanda Lo

I felt like I was constantly pestering for an answer or trying to get someone to respond to my claims. One claim would take a month or so to get resolved. Highly disappointed.

9 months ago

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George Castro

Worst. Takes forever to get a claim done and they will payout in lieu of repairs at 1/4 the cost of a new appliance. Our dishwasher broke and instead of fixing sent a 200 check.

9 months ago

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Cara Mc TX

Timely, professional help. Always fix the problem quickly and explain any extra info to us.

9 months ago

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Wayne Senseney

Response is great. I submitted a claim request and they approved it within a couple of days.

10 months ago

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Judy

My air conditioner hasn’t been repaired very disappointed never heard from the technician. Now we currently have power outage in my state . Very disappointed wish I could get a refund will not recommend you to anyone.

10 months ago

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Danita Chicago, IL

I have been without a functioning refrigerator now for 3weeks and it’s still leaking. I am very disappointed in my warranty right now. I have called and left messages and no resolution still.

10 months ago

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Karen Scott North York, ON

Workmen have been courteous, arrive during said time and completed the job thoroughly.

10 months ago

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Bo Ghorban Ladera Ranch, CA

I’m very satisfied with service provided by HWA for my recent electrical service claim.

10 months ago

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Gustavo Los Angeles, CA

I liked everything about this company especially how fast they were able to get my stuff fixed

10 months ago

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Meagan Glen Allen, TX

I would never work with this company again. From the schedulers to the supervisors, terrible service all around. Poor communication, constant disconnect between HWA, sub contractors and clients. Awful

10 months ago

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Teresa Tallahassee, FL

They try really hard to find a reputable company to complete the specific repairs needed

10 months ago

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Kay Tampa, FL

Repair persons arrived promptly. They were very courteous. There replacements were supper.

11 months ago

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Thomas

Everything got taken care of correctly. They had trouble finding somebody to do the work, then they offered me to get my own, whoever I wanted to come down and look at it, and they were reimbursed after they took pictures and sent it to them.

11 months ago Edited January 10, 2024

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Emilio El Paso, TX

8/19/23 TERRIBLE customer service, I was offered a LOWES card for my claim replacement in 30 days BUT I requested a check instead of a Lowes card and I was told OK! NO PROBLEM! since I needed my fridge and I pay out of my pocket and find out a month later NO ONE PROCESS my check request it almost feel i was talking to myself. BOTTOMLINE still haven't received my check, because is going to be 9/19/23 process on my behalf again by Maison the Manager. 30 more days need to wait to hopefully to see my check, will see!

7 months ago

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Ronald & Stephanie Burns

We have a major problem with the entire drain system out on our home. The response time and prompt help is terrible and communicating with your representative was extremely difficult. We're supposed to live in this house for 5 days before someone can come out to LOOK at our problem? We can't use the toilet, shower, cook, do laundry, etc. We are not recommending this company to anyone and are telling our Realtor to never recommend this company. We were thinking of renewing this policy when the year is up but I sincerely doubt it now.

7 months ago

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Fred Owens Indianapolis, IN

This company paid us $343 for a two year old washing machine that we paid $1100 for and they could not fix after five tries. Consequently I canceled the coverage that I had paid three years in advance for $1300 only had the plan for one year and they told me after early cancellation fees I’m only getting back $342. This company is a rip off and con artist do not do business with them.

8 months ago

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Beverly Garcia Los Angeles, CA

I have had one good experience and one not so good. I called for A/C repair was done quickly. I call for a leaking shower and it took a couple of weeks to repair.

8 months ago

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Daniel Houston, TX

Texan Heating and air were great. But it took 2 & 1/2 weeks to let AHW to approve add get to the service guys to install. It was over 204 every day. That is too much to as of a person that is old and with heart problems

8 months ago

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Yang Yang Northville, MI

I would give them overall 3.5 rating. I think recently quality of their technician has been dropping, at least 3 of my 4 last claims. The last technician they sent solved the problem efficiently.

8 months ago

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Survivorstrust Sulphur Bluff, TX

I would give you zero stats if I could! You couldn't get a tech to take the AC job, and after 5 days I couldn't stand the excessive heat in the Phoenix, AZ area during the record breaking heat in July that I broke down and hired my own AC tech to fix it. Of course, your company wouldn't cover the cost. What's the use of having a warranty if you can't get a tech out to fix it? Nothing but a waste of money! Sherry

8 months ago

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Dan Hinkle CA

Loved the service, technicians and quality of product received. Only problem was it took over 2 weeks to get ac replaced and temps were over 105 each day

8 months ago

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Roy Jones

When calling customer service, the reps cannot help with your issue. I had my ac out for over 2weeks. Temps over 100 outside and over 85 in my house. Very poor service. I am considering changing when my contract is up for renewal. Also I have a claim on my dishwasher which hasn’t been corrected going on for over a month do to wrong part ordered and the tech was pulled off his scheduled service appointment. This service is not acceptable and not communication about cancellation of appointment. Very disappointed in the service from Home Warranty and their service providers.

8 months ago

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danice boyd

I can always reach a live person if I need to and get my issue, make sure my issue has been escalated. When I first moved into my home, rekeying the locks was included in my home warranty and I used, I used it right away and that way I was very confident that no one had any keys to my new residence.

8 months ago Edited January 10, 2024

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Connor McDermott Highland Park, IL

They took 12 days to replace our covered AC during a HEAT WAVE. Literally tried to kill us so we would cave and replace it ourselves. Absolutely horrible and evil people. Wish I could never interact with them again, but I’m under warranty for 3 more years. Worst customer service ever and literally doesn’t give a shit about the people they cover.

8 months ago

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Megan Miner Springfield, IL

Not going well! I’ve been waiting more than a month for my microwave to be replaced! As of 8/4 the service tech sent a report to Home Warranty to tell them the parts are not available because the microwave has been discontinued. I’ve called over 4 times and still nothing. The microwave needs replaced. This is unacceptable as I’ve been a customer for 8 years!!!

8 months ago

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Sharon Marrero, LA

I don't think I've had anybody that wasn't pleasant. The people that come out are all very knowledgeable.

1 year ago

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Solinsie Joliet, IL

I filled out 3 claims and I got a response right away, in maybe 3-5 days max. My issue was resolved with no problem.

1 year ago

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Gus Bay Shore, NY

They are nice and they always care about customers. I got a microwave fixed and the technician did a great job.

1 year ago

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Jill Graves Bryan, TX

It should not take almost two weeks for a refrigerator repairman to make a service call. If it takes that long they should use a different service company

1 year ago Edited May 17, 2023

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Kimberly Salazar

Claims take to long to be handled. We had a leaking sink, it took 14 days to get a plumber out. Currently, the AC stopped working. It's been 10 days since I filed a claim and no one has come out. I wiyne looking for another home warranty

1 year ago Edited January 10, 2024

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Brendan Sullivan Woodbridge, VA

HWA has saved me a significant amount of money over the 5 years I have been covered. Overall I believe it is a good service and a good value.

1 year ago Edited January 10, 2024

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Karen Granahan Blue Springs, MO

I’ve had home warranty of America for 10 years, I was very satisfied with my last claim, as they got my problem, fixed, efficiently, and in a timely manner.

8 months ago

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Edward Frankfort, IL

I loved the timeliness of them handling my claim. I also, they sent me detailed confirmations, which included important details pertaining to my claim.

9 months ago

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Danny Wheeler Kansas City, MO

Regrettably, I was with HWA for over two years. First year and a half, no big deal. I spent $600.00 and used it once to have the locks changed on my house. Waste of money but no harm done. The last 4 months have been absolutely horrendous... First, we had a water line burst. I tried to schedule a plumber through HWA for two days and no technicians came up. So they let me choose my own plumber with the option to reimburse. The problem is, the plumber must agree to HWAs reimbursement terms in advance (which are set to dissuade pretty much any contractor not already in HWA's network). I called 4 plumbers and none of them were willing to work with the warranty company. So I paid over$700 out of pocket with no option for reimbursement to keep my house from flooding. The A few days after that was resolved, our AC went out. I paid the $100.00 fee and a technician was sent about 3 days later to assess. He ordered the parts, came back in a few days and replaced them. Didn't work... He ordered more parts, missed two appointments in a row, and finally showed up 3 weeks later. He swapped the parts and it still didn't work... We did this dance for another month. I had to spend $420.00 out of pocket on a portable AC unit to make it through May and June... Finally the technician gave up and filed for a brand new unit. Our plan covers up to $5,000.00 for a new unit so no problem right? Wrong. We still had to pay $550.00 out of pocket for (uncovered expenses). Which is ridiculous because the unit itself costs about $2,400.00 (without any sort of corporate pricing discount that most installers get.) So why the extra money? So we get the new unit installed. It's the cheapest "equivalent" unit you can buy. The efficiency rating is literally the lowest possible they sell. I was not given an option to choose anything other than that. But anyway, problem solved right? Nope... Still doesn't work... So I wait another two weeks for the technician to get a new thermostat. (A $30.00 non-programmable piece of junk to replace our $150.00 nest.) Finally, 93 days and over $1,000.00 later, I had working AC. I asked HWA a number of times to expedite or find some kind of solution for dealing with the unbearable heat. They never offered anything. In fact, the only time they offered to make any sort of amends was when I canceled. They offered me $240.00 for my troubles if I agreed to stay on as a customer... Not for me. Do yourself a favor and stay clear of these guys... Waste of money and a huge pain to deal with.

9 months ago

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Max Swank Seattle, WA

They would get a negative 100 if this would allow!!!! I am extremely frustrated with the level of service provided by Home Warranty of America (HWA) regarding the repair of my refrigerator. I understand appliances can break down, but the repair process should never take over three weeks with no communication on the status of the repair. It is unacceptable to leave a customer without a refrigerator for such an extended period, especially when they have paid for a service that is meant to provide prompt repairs. A & E the company that HWA sent out to fix the issue, didn't even have the authorization to do it. The technician had the audacity to tell me to call HWA and get it myself. So I called, but guess what? HWA said they couldn't do it, and that A & E had to handle it. What a waste of time. After the first failed attempt, I had to make yet another appointment. And what happened? The same nonsense. The technician still didn't have the authorization, so he had to fill out the paperwork at my dining room table. I called HWA they said they received the paperwork, but needed at least four hours to approve it. Are you kidding me? The A & E guy said he couldn't wait and just walked out. That was the last I saw of them. To make matters worse, the customer service provided by HWA was subpar, to say the least. Despite my numerous attempts to reach out, I was met with a lack of concern and empathy from HWA representatives. The constant finger-pointing between Sears, E & A, and HWA only added to the frustration, leaving me with no resolution or explanation for the delay. I was forced to seek help from a local repair service, which ended up costing me over $800.00 on top of the HWA service fees. This experience has left me incredibly dissatisfied with the level of service provided by HWA and has made me question if I should continue to use their services in the future, particularly considering that I had purchased a service plan with HWA to prevent such expenses and inconvenience. My last call to HWA I was transferred to some so-called manager who just made me even more frustrated. He said they were waiting for parts from LG. I had the authorization from LG before I filed the claim with HWA, which I informed them when I called after filing the claim. This so-called manager also said there was nothing he could do for me, but give me two month free, Like that's supposed to make up for the terrible service I've been getting. Well, I've had enough. I'm cancelling my service plan with HWA and I'll be sure to warn others about my negative experience with this company's complete lack of competence.

9 months ago

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scott Urbana, IL

Terrible company. Read the fine print. 1st Claim: My refrigerator broke down and it was unfixable so they said I could buy a new one. They offered me 30% of what a replacement would cost of the same exact refrigerator, and get this, in the form of LOWES GIFT CARDS. WHAT?? They claim that in the contract that it will be GIFT CARDS and they only need to reimburse at approximate WHOLESALE COST. Which makes no sense as we cannot get wholesale prices. I had to argue with them about getting an actual check, which they finally relented and sent one a month later. But still only 30% of what a replacement would cost. 2nd Claim: Leaky Floor drain in shower. HWA could not find anyone willing to work with them to come out and fix the drain. after a few days they told me to find someone. I could not find anyone either that was willing to work with them. Ended up having to get someone out regardless to fix the drain. I then submitted for a reimbursement but was denied since it wasn't approved first. It's impossible to get pre-approval when not a single company in a 3 hour radius is willing to work with HWA. So they denied my $158.00 claim on a technicality. They actually told me that the work did fall under covered work, but still would not pay due to the technicality. They will find any loophole to get out of paying. Finding any trades willing to work with these home warranty companies is getting harder and harder as they are so much a of pain to deal with. You are better off saving the monthly premium and putting in an interest earning savings account for repairs.

10 months ago

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Victoria L Cashin

I think this company is a scam. When they send someone to the house to do a repair, they require the contractor to wait for an "authorization." Three of the four contractors that have come to do repairs have taken the $85 copay and have not returned to complete the job. They indicate the repair was either not necessary or not authorized. The fourth contractor - was one I found on my own after waiting days without a/c for them to locate a contractor. (I paid him in full and requested reimbursement, which they said would be sent within 30 days ...???). The plumber they sent, Preston A, arrived in a pickup truck without any tools or company logo. He gave me a business card with a fake web address. He said he needed payment and would return later to repair the mixer. I paid him and he never returned. I received an email from HWA that the claim was closed. I would strongly recommend that you steer clear of HWA and Choice (they are the same company).

11 months ago

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Susan O

I have not received any response from inquiries to HWA. I filed a claim on Monday 2 1/2 weeks ago and still have not received service.

11 months ago Edited January 10, 2024

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Deb Franklin Belle Chasse, LA

I had a great experience with my refrigerator being repaired and only costing $100 service fee by a good company. However, I dealt with a nightmare, and still dealing with it, for my AC to be partially replaced, costing me about $3200 out of pocket, 6 missed/ignored appointments, improper installation so voided warranty, damages to my ceiling/attic, and STILL not cooling properly.

1 year ago

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Linda Clovis, CA

Issues with water heater only freezing water ... Home Warranty sent out City Plumbing and found propane leaks plus other issues and was able to get a new water heater!! We get plenty of hot water now!!! Thank you!!!

1 year ago

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Kathleen Lindenwood, IL

I have no problem with HWA itself. They have been prompt responding to any home issues I have had. The last service provider who came , in my opinion, just put a bandaid on my furnace problem instead of replacing the part that was faulty. I expect I will need to call HWA in the near future for another repair call.

1 year ago

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Andre Tolbert Charlotte, NC

I had an active leak in my plumbing. None of their plumbers were able to service my home. I had two wait over two weeks before they would allow me to find my own plumber. Now I have more drywall, flooring and mold issues. Plus I have to wait 30 days to be reimbursed for my expenses. In addition, any time a technician accepts a job then cancels it, they get another week to find a new technician. No limit to the number of attempts.

1 year ago

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Lynne Shaw San Antonio, TX

1 year ago

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Orlando Chicago, IL

I appreciated the caring and concern from the time I called with my service problem until the issue was resolved I feel Home Warranty of America truly cares for their customers.

1 year ago

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Roya Kuriyama Irvine, CA

So far had a pretty good experience but the first company called for a recent plumbing issue could not accommodate for a long time and it took a little too long to ultimate get a service person. Ultimately, the person who came to help was great and we were very happy.

1 year ago

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Robert Hobart, IN

The office service was superb! I received a referral for fixing my dishwasher and a call email and call within days. My dishwasher was fixed by me hopefully, so I canceled my appointment for now

1 year ago

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Nikki Carrollton, TX

We are fairly new members, but so far so good. We have had to make 2 claims so far. One for our washing machine and one for our double oven. We have had positive experiences with those repairs.

1 year ago