Name: Choice Home Warranty
Rating: 3.8

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Rachel Moye Nashville, NC

The men that can out were very nice, but it just took too long to get the part and get back here to repair it. Also when I had to get a new Dryer a few months ago,I went on and got the dryer . Then Choice Warranty sent me a gift card and I could not use the gift card to pay off my bill. I had to wait til I needed things from Lowes to use it and take my money to pay for the dryer. Repairing my Ice maker was done the first time. Very knowledgable man

3 years ago Edited January 10, 2024

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Nick Ducati Bradenton, FL

On time; pleasant and knowledgeable. Didn't try to cause "fake" issue, etc... Jim from TAC appliance repair was awesome! He discovered the problem, fixed it promptly and explained along the way.

3 years ago

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alice Oklahoma City, OK

customer for three years just recently had to make 2 claims refrigerator&drain pipe leak the both times customer service were great,polite &patient.although it took a little time to get some one because of holidays the repair person that came have me assurance the job would be done.thanks choice home warranty Alice

3 years ago

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Anna flores Fox Lake, IL

Can't rate the company since i just purchased the plan. But customer service rep name Ali was very professional and answer all of our question prior to purchase. Thank you Ali

3 years ago

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Rogelio Melbourne, FL

Choice warranty always reacts quickly to my concerns. When calling in a claim I am always treated with utmost courtesy. I would recommend Choice to anybody looking for a good home warranty company.

3 years ago

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Mel Connect ,

The technician from Saving Grace Plumbing was on time, very pleasant and got the job done quickly. JT and his assistant provided some good advise on how to avoid the issue in the future. I would definitely recommend this company.

3 years ago

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Tiffany Locus Elkridge, MD

My experience has been mixed. They are responsive to sending out techs. But, some of the techs are better than others. Some techs have no idea how to do advanced troubleshooting. Other techs are very skilled and know how to define a problem with an appliance. I recommend doing research on the company that they are attempting to send out before you actually allow the tech to come to your home. This prevents you from wasting money on the trade call fee to the tech.

3 years ago Edited September 14, 2021

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations.

Apr. 8th, 2021

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Jvernose Philadelphia, PA

Up until now I had only given you a one star the service that I received in both my Philadelphia home and Atlantic City home has been poor at best especially in Atlantic City the recent service at my home in Florida through the company KENTEX was absolutely fabulous the technician Mario was in and out got everything done and efficiently keep up the good work with picking companies like this contacts

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we are pleased to hear that you were satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your positive feedback to the Director of Vendor Relations.

Jan. 5th, 2021

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Stephanie Schechter Louisville, KY

James P was the rep. I worked with on our new home warranty. He was very personable and answered my questions. Although we had a very bad experience with the home warranty company that was given to us al the closing of our home, I feel confident that if we ever have a need to actually use our Choice Home Warranty things will go a lot better.

3 years ago

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Linda M Eugene, OR

Pretty much everything is painful with Choice home warranty. The only part that works well is submitting a claim on-line. After that you are on your own. After having a number of claims to submit, NOT ONCE did Choice even pretend to find a contractor to come out and attend to my issues. The owner MUST TAKE THE CHANCE of trying to find a contractor that is honest, reliable, available, etc. Once the contractor is on site, the on-line form must be filled out by them, and they are supposed to wait until someone at Choice reviews the record and gets back to them to go ahead with the repair. Sure, it's a great idea to keep an expensive and hard-to-get professional to just hang around your home for hours (or next day) for that response. So, they do the repair and you hope for the best. This last time the declined to process the claim saying there were pictures required. Would have been nice to know before hand!!! The response was that it had been repaired incorrectly before and was declined!!!! It has never been repaired before. Now I have to APPEAL!!! Then, you must wait 2-3 weeks before the claim will be reimbursed (hopefully...). I have used 4 other home warranty companies - ALL were MUCH better than Choice. I do NOT recommend them.

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Jan. 5th, 2021

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Jessica Reno, NV

I have had Choice Home Warranty for about 7 years. They contact the service companies and with in a few days my problem is fixed. The $45. service call is reasonable. Definitely recommend Choice.

3 years ago

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Dave Toledo, OH

So far my experience with choice is not been a very good one. My dryer went out and it took them a week and a half to fix that a simple heating element that should’ve been done in a day. Second my furnace went out on a Saturday and come to find out that all it needed was a new thermostat, but Joyce closes at 5 PM and the technician didn’t arrive until 6:30 PM, which I had to get on my own because they cannot find anyone in the area that could service it. So when it was serviced, they said they contacted the technician, which I verify they never did and they denied the claim. I have a case manager assigned now and then have a phone call with him tomorrow December 20, 2020. If I get satisfaction I’m going to cancel that in three years I just re-up with him. So far my experience of choice is not been the greatest.

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Jan. 5th, 2021

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brandon king , SC

Dishwasher went out, service tech was here in two days and said it was not repairable, so choice is covering the cost to replace, reason for 4 stars is the wait time for the check, should be a direct deposit, Luke they take out of my checking ac account every month.

3 years ago

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Cherie Fort Worth, TX

I had a leak under my sink found water all over my floor on Christmas Eve. I thought it was dishwasher or faucet. Plumber found leak in garbage disposal. Replaced the same day. Every thing is great!

3 years ago

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Mitchel Huddleston Middleboro, MA

I have had the privilege of two highly professional heater repairman that have been to my house! Choice is awesome, on two heaters repaired in back to back years! Fully Covered, totally worth the peace of mind!

3 years ago

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Scott Madey Goldsboro, NC

The customer service from Choice could be better. When dealing directly with them they really act like they don't really care or have any want to help. The technician and contractors they do finally send out are very professional and helpful. And I overheard a conversation between technician and Choice. Definitely not professional from the Choice people.

3 years ago Edited January 10, 2024

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Ned Teeny Roswell, GA

The first plumbing company that showed up provided an extremely high price for the repair. After the frustrating and difficult escalating process with Choice, they sent a different plumber. The second plumber (handyman) was very fair, replaced both valves in about an hour once he got the authorization from Choice, and he did it for a reasonable price and I only paid the $60.

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by the 1st technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Jan. 5th, 2021

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Shayla Covington Wichita, KS

Choice Home Warranty has been very helpful, even when something is not covered. We appreciate you guys going the extra mile, especially during this Christmas season. Money is flying out but not so much in, LoL

3 years ago

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Laura Williams Tucson, AZ

Grandson clogged my toilet on saturday, Called Choice Sunday morning, received an appointment shortly thereafter,for monday morning. Plumber arrived on time fixed the problem in 5 mins. Done!!

3 years ago

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janice tartan ,

well, they are a lot like every other warranty company. sometimes they will authorize fixing things, and sometimes not. they werent going to authorize fixing my washing machine. so when i called them about it, and threatened to cancel, then all of a sudden they were all over it. also, i dont always like the companies they deal with, and it seems to take an awful long time to get parts in.

3 years ago Edited September 14, 2021

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director.

Jan. 5th, 2021

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David Bair Humble, TX

It’s all about your contractors. When they know what they are doing and get it done quick, it gives you a sense of security knowing you chose the right warranty company. Thank you Choice Home! David Bair

3 years ago

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Angella Bentley ,

This is such a convenient service that every home owner should have. I like the fact that when I file a claim Home Choice dispatch a reputable company to my home to provide excellent service.

3 years ago

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NotSoHappy Whittier, NC

Read the contract - the rules favor Choice. Section F9 says: We have the sole right to determine whether a covered system or appliance will be repaired or replaced. We are responsible for installing replacement equipment of similar features, capacity and efficiency... (This seemed pretty clear to me - they would install similar equipment) Section F16 says: We reserve the right to offer cash back in lieu of repair or replacement in the amount of Our actual cost (which at times may be less than retail) to repair or replace any covered system, component or appliance. (Wait a minute, now they say they give cash back in lieu of installing similar equipment. This doesn't sound good) Bottom line - my Jenn-Air microwave died and the "cash back in lieu" offer was $249 (I was told this is Choice's cost for a replacement unit) with no provision for installation. So, I had to buy the replacement, arrange for installation and pay about $223 out of pocket. I guess I should be happy the warranty covered about half the cost of a replacement, but it sure doesn't match what they say in Section F9: We are responsible for installing replacement equipment of similar features, capacity and efficiency... Like I said, read the rules, all of them.

3 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.
We encourage all of our customers to review their coverage.

Dec. 16th, 2020

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Diane E. Richendollar Collinsville, IL

CHW has been the only warranty service we use. They have been there for use and leave no questions unanswered. The service is fast & reliable. The service team has made it easy for us to get our problems solved.

3 years ago

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[email protected] Aliquippa, PA

Hello Team CWH, The service men came, identified the problem, got the part, installed it and did a great job. They were professional, on time and wore their masks. You could not have asked for more. I can't say the same for my Choice warrantee. When you sign up for a home warrantee, you look at what is covered in general terms and see that there is a variety of potentially good coverage. I did not look at the details of exclusions. It seems the exclusions make the policy. When your heating system is covered then the whole house humidifier should be covered as it is an integral part of the heating system. It makes the whole system function better. Looking at the policy details, I see far too many exclusions. So much so that I am considering cancelling the policy and asking for a refund for the remaining policy term. Waiting for your reply. Zbig Lachowicz

3 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage.

Dec. 16th, 2020

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Levy Kopelovich Englishtown, NJ

The process that is being used to facilitate calls is cumbersome and at times hurtful. There is no accountability, direct or otherwise, where personnel in a position to assess and in fact to make a decision are available. Also, there might be a need on the company part to better screen potential subcontractors for their performance and reliability.

3 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Dec. 14th, 2020

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Cathleen Finch Sanford, FL

d another appt. They asked if the present time would work & he was here within the hour. Very friendly, professional,& expedient. Came masked so I could tell he had concern for me.

3 years ago

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garydank77 ,

They cover most small things but allot isn't covered for needed parts. I had my ac condenser taken out and cleaned and they covered it but didn't cover the $150 of freon to get put back in. Then my heater coil was burnt out and they covered replacement completely.

3 years ago

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Edward Fife Culpeper, VA

So far, CHW has earned my business and appreciation. I have not had to actually call for a repair but I expect the same excellent customer service as I have already experienced.

3 years ago

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Albert Smith Cedar Bluff, AL

James P was a great help. He explained everything clearly. He worked with me to get the right Choice Home Warranty for my needs. He even got me what I consider a fantastic price. Thank you so much James P .

3 years ago

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Helen F Smith ,

The technician was very detailed and he did a great repair job. The work was completed in a minimal amount of time. I would highly recommend him to anyone that needed the type of repairs that I received.

3 years ago

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Sherry Sattler Lafayette, LA

I contacted Choice Home Warranty about my heating unit. Their response was really quick and easy. Fortunately my heating unit was fixed and up and running within a few hours.

3 years ago

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Lynetta J Taylor Palatka, FL

Gentleman that came out (Larry) was great, Very courteous and knew just what to do to repair my dryer. Larry had to order part and should be coming back on Monday November 30th. He was amazing Thanks Larry

3 years ago

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Mkherman Zeeland, MI

I used to like Choice home warranty, until I had a problem with my boiler/ zone system.... CHW could not find anyone to accept the call.... when I called 5 Heating/ cooling businesses myself, ALL of them said they would not accept home warranty calls due to them NOT PAYING! I got a technician here myself, and luckily it was a simple fix, but still cost me $89. When I tried to submit the Bill, it was a nightmare, and required the technician to jump through hoops while they were here!!! It would have taken an additional half hour for the technician to deal with this. I’m not so certain home warranties are worth it

3 years ago

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Michael Raymond Dachroeden

For the past 8 years that I have been with choice warranty my premiums are less than what it would have cost me for repairs. Most years repairs would have been substantially more out of pocket.

3 years ago Edited January 10, 2024

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Lynn Medina Columbia, SC

I would given this a 5 stars if not for the confusion with the email notifying me of a 3:00pm appointment and the technician insisting that it’s between 12:00-2:00. The tech himself was very efficient and really knew what he was doing.

3 years ago

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Larue Jarrett Florissant, MO

Prompt and very courteous! He shared with me about the savings I would get if I signed up today! I was overwhelmed! So I did sign up and the sell pitch was awesome. Thank you Mr. Don W!

3 years ago

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Vanesa G Dassing Lewisburg, TN

I like the home warranty service, but I need to have my appointment set up at a time that is convenient for me, since I'll be out of town from the 9-27 and I can't leave a fridge that may go out while I'm gone. I've contacted you twice about this & it still hasn't been changed to a date before the 9th. I don't have the money to pay for the repairs & wait for your reimbursement. This is the one thing I don't like about it.

3 years ago Edited September 14, 2021

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director who will review this matter and handle accordingly.

Sep. 8th, 2021

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hildy cohen Mesa, AZ

This last refrigerator tech was very knowledgeable and experienced. He and his fellow tech went right to work removing all items from freezer and fridge after completely and clearly explaining the cause of my overly chilling and freezing of refrigerated foods. They removed backplate from freezer to check coils and repositioned fridge shelves to insure proper cooling and temperature in fridge. I very much appreciated John’s expertise but requested he speak softer a few times. His voice volume was very loud and hurtful to my ears in the small space the 3 of us occupied.

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we are pleased to hear that you were satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations.

Nov. 17th, 2020

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Roberta Solomon Phoenix, AZ

I've finally got my range working so that when I turn the knob the flame comes on. For many months I was turning on the stove but the Fl ame didn't come on for about 3-4 minutes

3 years ago Edited January 10, 2024

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JC Jennings ,

In my experience with choice Home warranty, with a heating element in a dryer, or a Dishwasher, they will replace it. However, with something larger like an air conditioner they will automatically deny coverage. I was told that the issue with my air conditioner was not normal wear and tear. Who decides that? Regardless I called back complained and I got partial coverage. That tells me, this is more of a policy they have rather than an understanding of what normal wear and tear is. It is even more frustrating, because it adds days (in my case a week) onto the repair of an air conditioner in the middle of a summer in Houston, Texas. If you are worried about small-ish appliances, you may break even with the $500 a year plus $65 visit, but I doubt it. I would not recommend choice Home warranty, not even to my worst enemies.

3 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourages all of our customers to review their coverage.

Nov. 12th, 2020

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Debbra Peters Las Vegas, NV

Chris was very polite and new what he was doing,made sure no gas leaks.Professional and cleaned up.Would recommend All American Appliance Repair to friends, family,or neighbors that needed repair done.

3 years ago

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Sylvia Dickson Cordova, TN

Choice has been quick and comprehensive on our claims except for the first one. Our dishwasher had to be replaced and we had to negotiate to get an acceptable amount. Otherwise, they have stepped up and done full coverage on other claims. We just had our fan motor for HVAC replaced with no problem.

3 years ago

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Elaine Barricklow Elyria, OH

great price for MHP coverage. Employees very personable and respectful of senior citizens. Best offering was the three year paid in full option. Thank you to my sales rep. for whom I have forgotten his name.

3 years ago

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Valandra Oliver Pine Bluff, AR

I was very impressed with the customer service when I signed up for Choice Home Warranty. It is not a high pressure sales pitch and the agent was very friendly and knowledgeable.

3 years ago

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Cordova Geneseo, IL

First experience not so good. They would not cover expensive thermostat that went bad. Second experience better so far. Dishwasher broken, prompt service call , problem found part ordered. Sounds like repair will be covered.

3 years ago

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Lori B Morristown, TN

It was easy to request a technician. The response time was good for someone to come to the house. He was professional and knowledgeable. We didn’t have to search for a company to call which is often difficult.

3 years ago

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Kia R Cooper Philadelphia, PA

My heat wasn't coming on and I am so thankful for CHOICE HOME WARRANTY!!! Choice got a technician scheduled and sent to my home with 48hours. I have heat now and this was such a much needed expense as a home owner.

3 years ago

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Henry Pardo Jr Thonotosassa, FL

Purchased two Choice Home Warranty five year contacts for both properties. Rate: $2275 + $1750 = $4025. Service Call Fee: $45. Coverage Plan: Total Plan. Have only used one contract for a Above the Stove Microwave which discontinued heating. Filed claim. Paid technician $45 for Service Call. Microwave repaired and worked for just over a month. Discontinued working again. Had to file another claim. Pay again $45 Service call because was not within 30 days. Technician determined Microwave could not be repaired and needed replacement. Choice Home Warranty paid us a check $330.00 to help replace it. Built in Cabinet Microwave and Installation from Lowe’s cost us a lot more. Other home have not been so fortunate. Have had issues with Choice Home Warranty not wanting to cover repair or replacement of Hot Water Heater, Refrigerator and Garbage Disposal. Am unhappy with Choice Home Warranty and regret purchasing contracts!

3 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.
We encourage all of our customers to review their coverage. It may also be found on the Choice Home Warranty website, under user agreement.

Nov. 2nd, 2020

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Elena Pucossi Spring, TX

Choice provides quick response for the claims. The techs are attentive and most of the time accommodating. Sometimes the wait for an appointment is longer than appreciated, but companies work with you to adjust the timeline. Overall, happy with the coverage.

3 years ago