Name: Choice Home Warranty
Rating: 3.8

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Curtis Harris Charlotte, NC

It is going on the sixth day with my AC out. cHW could not find any one to make repairs. So I chose the reimbursement phase. After having someone come out. I have had problems getting paper work requested uploaded to web site. Finally this morning sent pictures from phone.

3 years ago

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Lori Gilbert, AZ

I’ve had choice warranty for over 3 years and am very happy. They have been prompt and efficient. All my issues have been resolved....matter of fact I just signed up for 3 more years!

3 years ago

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D. Frank Rockaway, NJ

It is comforting knowing we have backup when systems fail in the house. Though sometimes it takes longer than we would like for them to locate a service company. We have been pleased with the quality of the work, which, I suppose is the most important thing.

3 years ago

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Andres Concepcion Sparta, NJ

I was told by an employee over the phone that my repair wasn’t considered a priority and that’s why they didn’t have a technician available for my repairs. I was told to find my own technician, and pay for the repair myself and submit a reimbursement claim for the repair. Choice home warranty doesn’t even cover the full cost of the repair, which cost me $601 dollars. Choice is only giving me back $499 dollars, meanwhile my service call charges are $65 and my monthly is charge is $85 and just got increased to $91. They are quick to collect their monthly dues but were very dismissive of my claim. How rude is it to be told that you your claim is not considered important to the company that you are paying a monthly fee to? My pool booster pump being broken caused my pool to turn green, grow algae, and for frogs to to start breeding. But yes it’s not important, mins you I paid over $1000 to get my pool ready for the summer, and now will have to pay out more money for it to get back to usable condition, on top of the $601 I had to pay for the pump replacement. Now I have to wait 30 days for a reimbursement check to come in for partial of the amount. This is not the right way to do business, this is horrible customer service. I have owned multiple businesses and I have worked for major corporations, and I would never allow my employees to speak to clients like that. I have been a customer for 1 year.

3 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director who will review this matter and handle accordingly.

Jul. 27th, 2020

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LLC927 Nashville, TN

I have been very happy with Choice Home Warranty. I always get a quick response any time I have filed a claim. Friendly customer service and I like that they keep me updated as my claim is processed.

3 years ago

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Naomi Salazar Colorado Springs, CO

Kendra was most helpful in making me aware of value of being part of Choice Home Warranty. She explained the value of having the right coverage. I thank her an your company.

3 years ago

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JCornish Eustace, TX

The response to my need for repair on my dishwasher was relatively quick and efficient, plus the repair service that came was competent and polite and reasonable. However, in their decision to 'replace the dishwasher' rather that repair it, it was extremely unsatisfactory as the payment offered to replace the unit didn't even come close to being able to replace it with a comparable appliance.

3 years ago

Reply from Choice Home Warranty

We regret to hear your frustration. We would like the opportunity to provide you with a satisfactory resolution for you. In efforts to assist, our Consumer Advocate will message you directly to further address your concerns.

Jul. 23rd, 2020

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Y C Peachtree City, GA

I just acquired the warranty and don’t have enough experience to comment about their service and meeting coverage obligations. The purchase was easy, the rates are competitive if you extend coverage periods. Sales team are eager to up sell.

3 years ago

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Elwin Stuart Houston, TX

Recently had some dryer vent problems -- people that came out to repair (unplug) the vent did a very good job-- really happy with the work - would gladly use them again -- also had a "tuneup" on our central AC unit -- man that added coolant did a good job, on both of these repairs wife and I are very, very satisfied.

3 years ago

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Bob George Fort Worth, TX

Great company. My wife and I are both realtors and we definitely will encourage our customers to use Choice Home Warranty. Thank you for the quick and fair resolution to our problem. You are the best.

3 years ago

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Gerald Foley Woodbridge, VA

CHW is always responsive and gets a technician to my home quickly. They never hassle me with the costs of repairs and the technicians are extremely good at what they do and honest.

3 years ago Edited January 10, 2024

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Florida AC Green Cove Springs, FL

After a back and forth CHW offered up to pay for a covered repair to my AC. It took 5 days and i had to finally find a servicing company to diagnose my AC repair. Live in FL and temp was 100+ a couple days with an 86 yo Mother living with us. Once I have my check in hand I would be happy to do another review. Very disappointed in CHW response time. Happy to discuss with a manager, not a front line operator.

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter.

Jul. 21st, 2020

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RChap Las Vegas, NV

I CALLED CHW ON SAT. EARLY EVENING TO PLACE A CLAIM. THAT EVENING I RECEIVED AN E-MAIL THAT A TECHNICIAN WILL BE COMING MONDAY BETWEEN 11 AND 3. I CALLED MONDAY MORNING TO CONFIRM THE APPOINTMENT. THEY TOLD ME THEY HAD NEVER RECEIVED MY WORK ORDER FROM CHW AND COULD NOT SCHEDULE ME BEFORE WED OR THURS. BACK TO CHW WHO WAS ABLE TO ARRANGE AN APPOINTMENT ON TUES.

3 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Jul. 21st, 2020

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Deborah Butler Jacksonville, FL

I just signed up so have no experience with their service. But the sign up procedure was easy and discounts were a blessing. They also have a great rating and reviews from customers.

3 years ago

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Rosie Moreno Plano, TX

After my initial home warranty expired, I decided to renew again with Choice Home Warranty. The people are courteous and helpful and service is prompt. I would highly recommend them.

3 years ago

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Patricia L Krueger Lecanto, FL

The very quick way they handle claims. In the past we have had a problem that due to where we live, technicians are coming from quite far to get here Our last 2 claims have been solved by Sears. The employee for our refrigerator was quick and responsive to our questions, had all necessary parts on his truck and made the refrigerator a quick fix

3 years ago

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Geraldine Hillier-Campbell Ocala, FL

I sent an online claim form to CHW around 6:30 pm on Tuesday regarding my dryer not working. I received a call from CHW around 8:00 on Wednesday & my dryer was repaired by Noon on Wednesday! Unbelievable service!

3 years ago

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Tomara Espinoza Baton Rouge, LA

Service was quick and easy to use. I had to appliance the stove and kitchen go out and tge set up for a tech to come within 3 days. So now we are just waiting on parts. It has been a great and hassle free experience.

3 years ago

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Natalie Thomson West Columbia, SC

Whenever I have called for repair Choice Home Warranty jumped right on the request and a provider was scheduled ASAP. I have been with other warranty companies and have always had trouble with getting the work completed.

3 years ago

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Joseph Calabretta Myrtle Beach, SC

I am upset about the lack of response time from your customer service. I called because of my AC problem. I was on hold for 25 minutes, so I finally entered my cell number for a call back. It never came and I had to do something since our temperature outside were 95+, with a heat index of 105. I called a reputable company who came out immediately to try and solve my lack of cool air in our upstairs bedrooms. Temperature was 88 in the bedrooms. He checked the units out but the problem was it needed R22 freon and they ran out of it months ago and could not charge it. That cost me $220.00 because NOBODY from your company got back to me that day!!! I finally sent your company an email explaining my problem and asking for a responses. NO return email until the next day when surprise I found out that someone would be out on Tuesday!!! So Sunday, Monday we had a hot house until the company came out and then it took more time (NOT THEIR FAULT) because your company had to decide if they were to charge up my AC with 3 pounds of R22 or do a leak test. That took close to a half hour to decide. This claim cost me $220.00 + $45 for the second service call. All because NOBODY would call me back so I could speak to a rep and explain the problem and set up a time. Receiving an email about the appointment that was set without first contacting a client is poor customer service. Not happy about how this was handled. Thank goodness the company that came out was very professional about the whole situation.

3 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director who will review this matter and handle accordingly.

Jul. 16th, 2020

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Sharon Terrell DeSoto, TX

Choice has a lot of bureaucratic procedures that contributes to service inefficiencies. Because Choice believes it is more important to save company money verses attending to the home repair, I had to be without a water heater for eight days. My technician could have repaired my water heater the same day if they were allowed to purchase their own supplies from the local hardware store. For this reason, I was without water for eight days . In addition, I had to go to a hotel to shower, and visit coin operating laundry mate to wash my clothes. This service is unacceptable and the company should have exceptions to accommodate circumstances as this. I even offered to purchase the supplies and get reimbursed and they said that option was not available. I am truly disappointed and will look for a better home service warranty.

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations for review.

Jul. 16th, 2020

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Michele/Jeffrey Howell Clemmons, NC

So far -- they've been a Company who stands behind their guaranty. We have had two repairs now and we've only paid the $75 fee and nothing more. Thank you Choice Home Warranty for being such an awesome Company.

3 years ago

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Cynthia Weant Port Charlotte, FL

Fabulous! Did the online request for service this morning your technician was at the house before 11 a.m. . Job finalized before noon and the air conditioner was fixed. Running great

3 years ago

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Richard Canton, GA

I enjoy the security of knowing some major appliance repairs will be covered if a breakdown occurs. My only complaint is some of the providers are not the best. Also you are not really sure if something will be paid for.

3 years ago

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Cami McLendon Houston, TX

I have always received a fast appointment and the service companies are always very polite. When I had a plumbing issue the gentleman let me watch him the entire time and even explained my system to me. 10/10

3 years ago

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Wanda Wilson Abingdon, MD

I'm a senior on fixed income and he gave me a better deal than what was online. I don't have any preexisting conditions. So I hope I won't have problems effective August 11 when policy goes in effect 30 days later. This a second try with you.

3 years ago

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F. B. Norwich, NFK

My recent service claim was covered by CHW. However, I had already several issues that were declined with questionable reasons provided. When I complaint about those decisions to senior management, I got very rude responses and it looked to me that management truly doesn't care loosing customers. One manager even questioned my technical understanding and told me in a very nasty way that he is the one who makes the final decision, and if I don't like it I can always cancel the contract. This insurance is just average.

3 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.

Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.

Our policy covers mechanical failure due to normal wear and tear. We encourage all of our customers to review their coverage.

Jul. 14th, 2020

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Sabrina Houston, TX

I have been a Choice customer for two years and have already saved myself lots of money for repairs. So far I’ve had plumbing , Air Condition and washing machine problems. All satisfactorily resolved.

3 years ago

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Brandi Stearns Fort Worth, TX

I got home from out of town to a dishwasher that was full of water. I filed a claim and first thing the next day, I had a repairman at my house that was quick and extremely professional. He fixed it and was gone in an hour.

3 years ago

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Junior Players Vero Beach, FL

Very efficient response prompt service. Choice is pleasant to work with. Throughout the years I have used other warranty programs and was disappointed. I HIGHLY recommend CHOICE as the best.

3 years ago

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Ernest Ledesma Elkhorn, WI

What I like the Best is the First time using the Services. It was like I've been with you guys for years!!!! I was treated Extremely Excellent! I will recommend others to you guys!

3 years ago

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Cameron Maynard Carmel, IN

Very fast email resolution for my claim. I expected more hoops to jump through but it seemed like they were actually interested in getting us help for our air conditioner and making it easy.

3 years ago

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Celeste Johnson District Heights, MD

Recent air conditioning and heating service/repair. Excellent Company very professional and thorough attention to detail in solving the issue of non-heat and air. Assured workability and assured me as the customer that the peoblem had be solved.

3 years ago Edited May 16, 2022

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Monica Delgado El Paso, TX

I have only had two bad experiences one I could not get my garage door opener fix because choice warranty doesn’t cover all part like sensors another I called them to report that I never got my water heater fix that the company robbed me and them but nothing was done other than everything else is okay

3 years ago

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Anna Kelley ,

This is my 2nd time signing up with Choice and everyone I've worked with on both occasions was super helpful and extremely friendly. I would definitely recommend Choice to my friends and family.

3 years ago

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Walt and Glenda

I was a new customer and within 3 months had to use their service. They took care of the problem and the vendor did a great job. The next day I had another problem and that was taken care of as well. No hassle!

3 years ago

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Adeel Agha Brandon, FL

Pleased with the professionalism and timeliness of handling claim. Been with CHW for the last two years and I must say that they have improved on their customer experience alot. Keep it up!!

3 years ago

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Farshad Kalaty Hicksville, NY

Ive been with CHW for over 4 years now. I would say their service has become better over the years. This past week I had an AC unit that wasnt working. Filed my claim online and the technician was at my home the next day. AC fixed on the spot.

3 years ago

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Dennis Wichita, KS

It was good, except that I was not contacted at the phone number I requested to be provided an update as to scheduling. I did get that resolved by going back to square one, acting like I was initiating a new claim. When I tried to get an update using an existing claim, I never got a call back after more than 2 hours.

3 years ago

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Steven Ruffkess Tampa, FL

Charlie was very good at explaining the policy and what the coverage is.. Gave me a lot of options. Ended up with a 42 month program with a lot of options... Lets hope I do not need it...

3 years ago

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Alison M Barry San Antonio, TX

Quick, efficient response!! My air conditioner went out in the evening, I put in my service request, and first thing in the morning I had a technician out here from a local service company who was able to fix it.

3 years ago

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Susy in Louisville Louisville, KY

I purchased a 6 year plan at a great price. The sales rep was great. However, they have not had a quick response to my claim. After 23 hours, I have yet heard from a contractor to schedule the work on my AC. I am so far disappointed in the company, now. I am beginning to believe that my realtor friend was correct when she said that she doesn't recommend this company because of complaints due to the lack of response and action to claims. I am not interested in calling my own contractor and going through a reimbursement plan. If Choice cannot follow through on this first claim, no telling what would happen if I paid out of my pocket and then tried to get them to reimburse me. Susy in Louisville, KY

3 years ago

Reply from Choice Home Warranty

We regret to hear your frustration. We would like the opportunity to provide you with a satisfactory resolution for you. In efforts to assist, our Consumer Advocate will message you directly to further address your concerns.

Jul. 7th, 2020

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Peggy Tucson, AZ

This is my first claim on my home warranty and the service I received was impressive. My claim was submitted and now I wait for the service technician to give me a call or email.

3 years ago

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Charlotte Anne Merrillville, IN

This was our 3rd time using our warranty. Every claim has been seamless! The technicians are professional, polite and efficient...I would use any of them again! Thank you Choice Home Warranty for such amazing service!!

3 years ago Edited September 14, 2021

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Staci Umsted Dallas, TX

The deductibles & premiums are both less expensive than several other companies I looked in to for home warranties. They are also polite & helpful & cover appliances better than American Home Shield.

3 years ago

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Scott Webster, FL

We purchased a 4 year home warranty when we purchased our new condo in 2017. Choice has been very responsive in the claims we have submitted. We plan to renew when this contract expires

3 years ago

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Linda Romano Wheaton, IL

Danny M from MJS is the absolute most knowledgeable and efficient plumber I have ever dealt with. He comes in and just gets down to business, cleans up and job is done right.

3 years ago

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Sabrina Campbell Manvel, TX

It’s been two years now and Choice Home Warranty has not let me down. Quick responses to my calls and service requests. And my service payment is very reasonable. I highly recommend CHW👍🏼

3 years ago

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Raja Bridgeville, PA

Had water leaks in the refrigerator. They assigned a tech immediately and the service provider came next day and fixed the issue temporarily. They also ordered the replacement parts.

3 years ago

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Sonia Altamonte Springs, FL

Called today for a claim & in 2 hours I received an email telling me who is the technician, name of the company, phone number, the time frame,and the date. That is amazing and an excellent customer service.

3 years ago