Name: Choice Home Warranty
Rating: 3.8

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Alan Freeman Venice, FL

At this point I cannot give a positive review about Choice Home Warranty. I submitted a claim. The next week I was notified by CHW of the time and date of the service provider coming to my home. The following week I received a call from the service provider stating that the appointment set by CHW was not good and I was scheduled for the following week. When the service tech arrived he evaluated the situation and determined I need a part to rectify the problem with the refrigerator. He told me he would submit the request to CHW, and if approved, CHW would order the part. I would then be notified when the work would be completed . He estimated that this could take 3-4 weeks. So, by the time I reported the problem until the problem will be resolved could take up to a total of 6-8 weeks. To me, this is not an acceptable time frame. Alan Freeman

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Apr. 26th, 2021

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CeeDee68

I am disappointed with Choice. When I first signed up, the representative deducted the entire annual amount from my account without my permission. That was strike one. I have not had to use the service until now, but when I called, the appointment they scheduled was more than a week later! The technician was excellent, but Choice was not. After scheduling the appointment I realized I had a second plumbing issue and wanted to add that to the visit. When I called Choice to amend the visit, the recorded voice said it would be a long wait and offered to keep my place in line and call me back when a representative was available. I opted for the call back. No one called and when I called back they were closed! I reached a representative the next morning and she said she added the new problem to the visit, but it was not communicated to the technician who had to make calls himself before he could proceed. This was strike two for Choice with me. Not sure I will renew for strike 3.

3 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons.
We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Apr. 26th, 2021

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Mimi The Villages, FL

Wish the time could be more focused. I took off work four hours and his arrival time I could have stayed at work. On another note the response to my request was so fast I was shocked. I have heard from others how it took weeks to get something assessed. So I was truly happy.

3 years ago

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Muaiad AL Faysale Gainesville, VA

Friendly and knowledgeable customer service. Fast acting service. I called them Friday afternoon regarding my AC. Next morning the technician arrived and fixed it. I am so happy with their fast reaction.

3 years ago

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Robert Hayes Grand Haven, MI

I like it when they can get someone over to do the job fast. What I dont like is when they cant get someone to come and do a job and you wait for months and it's like they forgot about you and they suggest I find my own repair person and they will reimburse me

3 years ago

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Newbirth461 Newport News, VA

Customer service was on point. The wait for the tech was 3 days, which could be improved upon, but I'm giving 5 stars anyway. The technicians were courteous, knowledgeable and a pleasure to have in my home.

3 years ago

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Vera Parker Missouri City, TX

What I like best about the company whenever you have something that has broken they send out a friendly and experienced technician to fix the problem or replace it in a short time after the service call.

3 years ago

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William E Reynolds Hampton, VA

Choice Warranty is usually very prompt and gets the repair done quickly. Right now, we are waiting for the repair/replacement to be completed. Have not had an update in several days.

3 years ago Edited February 7, 2022

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Stanley Allen McCroskey Knoxville, TN

I have no problems with the services provided. After receiving information on the contractors, I have called them and changed the date to an earlier date and time , if possible. I would recommend Choice Home Warranty.

3 years ago

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Byron Tyer Upper Marlboro, MD

The tech that arrived Identified himself. I showed him the dryer that was not working. He figured out what the problem was. Replaced an internal fuse. Now the dryer is working.

3 years ago

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G. Turner Orlando, FL

Not exactly what I expected. I made it through Easter using my toaster oven. Service took longer than expected. Service technician was knowledgeable and kept me informed. We found the technician to be professional and skilled.

3 years ago

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b zilla Spring Hill, FL

the phone repo was fantastic, she actually listened to me and understood what needed to be done. she did not talk over or down to me, she listened! great rep, she deserves a free lunch or an extended one!

3 years ago

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Charles Barbour Beverly Hills, FL

Other than the length of time from the initial call for service to the time service was rendered,(2 weeks),, CHW has fulfilled its obligation. However,, The Technician (Sean) that came out was excellent, I would recommend Power Electrical & Design to anyone needing an electrician. Very professional and knowledgeable.

3 years ago Edited January 10, 2024

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Apr. 15th, 2021

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Nancy Svehla Punta Gorda, FL

All information was presented accurately and the representative was very thorough. Your rates where better than my current homes warranty and covered more. Looking forward to using your services if needed.

3 years ago

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David Dover, DE

Had and excellent experience in figuring out a price that would be affordable with the most amount of coverage that wouldn’t break my budget. Luke did an excellent job in making sure I was taken care of!

3 years ago

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Kent Michael Tucson, AZ

The Responders when queried were quick, decisive and pro-active.. I filled out a claim at 7:30 am MST and received confirmation within 1/2 hr. 40 minutes later a contractor called to set up and appointment. Wow!

3 years ago

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staird

First off my first few experiences were not great as once I called a tech over they said that is wasn't covered under the warranty, (wobbly toilet and toilet flange). Second when I had renewed the sales rep put me in the wrong category even though I paid for it and they said it was the ultimate and when I needed a repair done I found out that my appliance wasn't covered due to an internal error. When I tried to resolve it and asked them to call me back, they rarely did so I did the calling. But with this last service they actually sent a better tech than I had for the past two.

3 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Apr. 13th, 2021

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Bill & Renee Ft. Washington, MD

On 03/27/2021, we filed a claim due to our washing machine making a loud noise when operating. On 03/31/2021 a repair technican came to our home and advised the transmission in our washing machine needed to be replaced. He recorded the noise for Choice Warranty to make an evaluation of our situation. He related due to the age of the washing machine it was highly likely Choice Warranty would choose to replace the washing machine. On 03/31/2021, we were advised Choice Warranty had decided to replace the washing machine instead of replacing the transmission in our inoperable machine. Choice Warranty emailed an offer of $350.00 in the form of a Lowe's eGift Cards based on our current system's features and capacity, to select the system of our choice. Upon accepting the offer of $350.00 we were advised the Lowe's eGift Card would arrive within the next 30 days. Later on 03/31/2021, we contacted Choice Warranty to advise we were unsuccessful in finding a washing machine at Lowe's comparable to ours that would not take at least two weeks for delivery. However, we were successful in finding a washing machine at Home Depot and Best Buy which was available for delivery within 72 hour. Therefore, we were requesting just a Gift Card which could be used at Home Depot, Best Buy or any other appliance store. Choice Warranty advised the $350.00 eGift Card could only be issued for Lowe's and if we chose to purchase a washing machine from some other establishment we could do so, but Choice Warranty would not issue a eGift Card towards the washing machine replacement from any other establishment. To date, 04/11/2021 nearly two weeks later, "we have not received the $350.00 eGift Card" which could only be used at Lowe's. Therefore, we had to purchase a washing machine for $800 "without the assistance of Choice Warranty." When a customer is without a major appliance such as dishwasher, washing machine stove, refrigerator or dryer it is inconceivable Choice Warranty would expect their customers to wait for 30 days to replace a major appliance and have the audacity to dictate where the replacement appliance has to be purchased. We have two home warranties with Choice Warranty (one on your major resident and summer home in Va Beach which we pay in full yearly. Someone reading this may say we could afford to replace the washing machine without having the $350.00 promised by Choice Warranty. The money is not the key issue here. Dictating where the replacement item has to be purchased and taking 30 days to provide the funds to replace a major item is unacceptable. If we had absolutely needed the $350.00 to replace our washing machine we would have been using a laundromat for the past two weeks which is unacceptable. We will not be renewing our two homeowner warranties when they expire with Choice Warranty Company.

3 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons.
We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Apr. 13th, 2021

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Georgia Amiotte Belle Fourche, SD

Usually get an appliance fixed first time repair comes out. Very satisfied with service I recieve. Would not look to another company. Very good service fro Choice Warranty.

3 years ago

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Rasuah Brunner Milwaukee, WI

I had no faith,in warranties.I do now,thanks to HCW..I filed.many claims,And I can honestly say HCW was there by my side.Took care of all my house needs.Thank you for standing behind ur word...and being a company of your word...

3 years ago

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Judith Chapman Winfield, TN

They can never find a tech in my area and then they offer me the option for reimbursement and then I have to call around to find one that will agree to submit a claim for me. But once the tech submits a claim the authorization is quick but then I have to wait for 30 days to get my money back.

3 years ago Edited September 14, 2021

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RSnotImpressed The Villages, FL

Two different claims placed in; turned to three, and 3 different service fees. After everything was "done"(which was nothing besides the same trouble shooting I had done), the two main claims were both denied without logical reasoning. The technicians- very curtious and seemed knowledgeable. The CHW company support and customer service- sub-par. Not feeling very impressed with the services and I've purchased a 6 yr contract? Think I'll have to reconsider, and get my money back. I can't recommend the company in good conscience unless I see a significant turn around. 2 for 2! Third time is the charm :/

3 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons.
We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Apr. 12th, 2021

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Alyssa B Loganville, GA

I loved the experience I had with CHR because they came to my house earlier than my ticket said after I called! They were very respectful and fixed the issue! I didn’t have to go out of pocket hundreds of dollars!

3 years ago

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Terry Stanley Nottingham, MD

Choice response to my plumbing issue was immediate. A plumber was dispatched the next day and the problem was resolved quickly. I was kept notified of the status and response to my claim.

3 years ago

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Becky Flurry Waxahachie, TX

Customer service Danny did a great job telling us how the policy worked. He made it easy to understand all the dynamics. We will be happy if all interaction is as good as our initial encounter.

3 years ago

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Daniel Denver, CO

My experience was great. Shawn answered the phone, was polite, knowledgeable, and HAPPY. I wasn't receiving this customer service from our previous warranty carrier. Glad to be on board.

3 years ago

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Fabiola Fiore Millsboro, DE

But my experience with Shauntal was a 5 star. She really found a solution and accommodated my toilet repair. She went above and beyond just sending me the generic decline email without solution options. She solved the repair, even if it’s a bit out of pocket for me. Thank you Shauntal !

3 years ago

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Rhonda Complo Monroe, MI

Great company. Customer service is always super polite and helpful. All technicians are also super great - always going the extra mile. Choice Home Warranty is an awesome company.

3 years ago

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Jonesa Cochran Spring, TX

My air conditioner stopped working... not good in Texas. I texted you, had a repairman the next day, was soon up and running again, and only paid the service charge. The repairman told me I had a good company... I agree.

3 years ago

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Tandra Johnson Charlotte, NC

I’m pleased with the most part, the monthly fee and how creditable their tech are who respond to the job. I know CHW hasn’t paid for big items like my air conditioner and hot water heater, that I had to pay for replacement of both brand new . CHW did give me a few hundred back on hot water heater.

3 years ago

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gchavez937 San Antonio, TX

The technician and his work were very well done and in an efficient and expeditious manner. However, the invoice lack clarity about the charges for the services render. It was a little confusing and not reflecting of the verbal agreement.

3 years ago Edited September 14, 2021

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LANCE KAYE Las Vegas, NV

Over all you can count on CHW. When your in a tight spot they’re always trying to get someone out to handle the problem ASAP, that’s extremely important to me. They come through when it counts. The people they send out in your time of need , 9 out of 10 are professional and polite.

3 years ago

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Tiffany Taylor Dallas, TX

My second experience was a nightmare and had me skeptical about continuing to refer my family and friends. My appointment time was from 1-4 and around 4:45 I received no update as to why the technician was not at my home or communicated with me. I had to call and customer service was not helpful. The technician showed up at 8:00 and did not complete the full order because he claims he didn't know he had to fix two breakers. He said he would come around 9am but showed up around 1 pm still no communication. Not even a month later same issue with one of the breakers. I called March 1 st to have someone come back out. Another service fee. I asked for a higher level supervisor to call me.... I'm still waiting. So the last technician came out and showed me that the last technician did not replace the breaker. I watched him do everything and heard him report to Choice that the previous technician did nothing he said he did. Had he done his job, I would not be paying another service call. Right now Choice gets a 2 star. DW electric gets 5 star. Now I'm still waiting on my phone call.

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience and regret to hear your dissatisfaction. In efforts to assist, our Consumer Advocate will message you directly to further address your concerns.

Mar. 23rd, 2021

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David Dallas, TX

Did a claim online , did an error while I filled out questions , recieved an email to call them. Representative helped me correct error and got me a service technician to look at my problem.

3 years ago

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Dena Miller Raleigh, NC

Very prompt attention to and resolution to all of our issues. I've had another home warranty contract with a rival company awhile ago and Choice is by far a better company with exceptional customer service.

3 years ago

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Ann McDonell ,

Thus far, not much. My first claim .....the technician did not keep appointments. I hired my own which went well. The problem is with the reimbursement. I was expecting $159.20. I received $114.50 I am still owed $ 44.70 I submitted an invoice in the amount of $224.70. less 65.00 amount due me is $159.20. Please pay the difference of $44.70. The electrician was wonderful, The issue was the long wait from filing to date of repairs.

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience and regret to hear your dissatisfaction. In efforts to assist, our Consumer Advocate will message you directly to further address your concerns.

Mar. 23rd, 2021

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John A Jacksonville, FL

I dislike that there is no “Sense of Urgency” by the staff to get a technician to the customer in a reasonable time frame. I have had several claims that a technician jumped on the notice and then scheduled the appointment more than a week out. In the meantime the customer is without the use of the insured product. The reason we have Choice is to minimize our repair costs and get prompt service. Choice does not have”prompt” in their vocabulary.

3 years ago Edited January 10, 2024

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback.

Mar. 23rd, 2021

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Carmen Dyer ,

I love Choice Home Warranty! This company has provided excellent service and have always quickly helped to solve my household appliance, plumbing and electrical problems at a fair cost!

3 years ago

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Robert Zito sr. ,

I have been a customer for over 20 yrs and have had many instances of needing service. Today my most recent need for a claim was handled promptly. Hopefully getting the service I need will also.

3 years ago

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Philip Oliver ,

We've had CHW for 2 years. We recently made our 1st warranty claim. The process went smoothly. The repairman (for a clothes dryer) was qualified and responsible. We are satisfied with CHW.

3 years ago

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lon scott Crowley, TX

I have not yet spent my month in purgatory, the negotiations went well and were friendly. Now if nothing breaks tell actual start day. The start was good and if they are do as well on the fix, I have a spot left to move them to? Scotty

3 years ago

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David A Medley Louisville, KY

I called one day and the serviceman was here the next day three hours early. They were gone in less than 30 minutes. Great service. Great servicemen. I will give you a five star. Your star button does not work.

3 years ago

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Brian Wilson Savannah, GA

Washing machine fixed, HVAC fixed, refrigerator fixed!! Can’t say enough! Sure there’s a $60-70 service fee but having a small set amount verses big lump sum helps with budgeting.

3 years ago

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David Davidson Inman, SC

The plumber was excellent. I did have trouble getting the system to assign a plumber in a timely manner. I had to call in and get him myself. The phone wait wasn't bad and the employees were responsive. My only issue was not be informed that a plumber hadn't been found and had to wait two days and call in myself.

3 years ago

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Sylvia Smith ,

Response time was excellent. The problem was addressed promptly by a courteous, knowledgeable technician that explained everything in detail. I was impressed that safety guidelines were adhered to

3 years ago

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Kenneth Contreras Purcell, OK

Has been sporadic in getting work done. But with diligence, have found satisfaction of service. Have had some work completed but sometimes takes over a week to gain permission or willingness for them to pay for finishing jobs.

3 years ago

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Sunil Reddy New Hartford, CT

It worked for me. When no technicians from choice warranty are able take my request, choice warranty asked me look for my own technician to fix my heating issue. If the repair is covered under warranty they would reimburse the cost. Technician was able to submit diagnostic and got decision less than 10min. It was smooth transaction.

3 years ago

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George Kostakis Madison, AL

Happy with the Service sent;however,it took 15 days for Choice Warranty to have a tech come to the house in the city of Madison AL.There was no Heat hvac in 17 degrees weather & 57 degrees in the house as Grandparents we considered an emergency. Choice to have more priority with it's choice of Techs.

3 years ago

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Patty Leonard Shippensburg, PA

I have not used the service yet but was asked to write a review. My call to customer service to learn what services were offered was very uncomfortable. The sales person repeatedly read from the same script and didn’t appear to be able to speak off script. Each time he would end his phrase he would repeat “and let’s get you signed up today”. I told him to stop and that he was being too pushy. I wanted questions answered and he just continued the script. I am trying the service based on the reviews and coverage. The sales people need to relax and work with a possible customer, not force you into buying.

3 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the sales experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Director of Sales who will review this matter and handle accordingly.

Mar. 8th, 2021

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lou dewitt Pinellas Park, FL

Jason did an excellent job of setting me up with a policy that made sense for my situation. When I have an opportunity to utilize this policy to make repairs to my home, I will re-evaluate my review to reflect the service that I receive. My experience so far leads me to expect that a 5 star review will be deserved.

3 years ago