Name: Choice Home Warranty
Rating: 3.8

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Rob Burnstein Las Vegas, NV

I was hesitant to use the automated system but it performed quite well. My service appointment was set for 5 days after my request. I was glad it wasn’t an emergency. However on the positive side I think Sears has one of the best repair services and I was thrilled to see it would be one of their technicians

2 years ago

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Pat Peters Scappoose, OR

We had a small electrical problem, which I contacted Choice Warranty on Monday and Tuesday morning an electrician came out to fix it. It was a quick turn around time, which was muchly appreciated.

2 years ago

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Jim Menasian Hyattsville, MD

CHW sent out A/C technicians from Boadi Banner Controls to solve the mysterious problem of my A/C not working at the start of the season.... After a while, they identified the problem as a faulty circuit breaker in my main electrical panel. This took a lot of detective work... and time. Costing me only $45.

2 years ago Edited January 10, 2024

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C Perez Katy, TX

I am new to Choice Home Warranty and am very pleased with them. They were quick to respond to my claim and the company they assigned was also quick to respond. Pleasant experience for my first claim!

2 years ago

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Chad Thompson Mohawk, TN

This was the 3rd claim; with repairs being performed above and beyond on 1st two claims. The A/C unit just happens to be on its last legs and needing replaced. CHW received the technician’s report and responded by agreeing with field technician that replacement is warranted. Thank you for listening to the technicians in the field!!!!

2 years ago

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sue oliver Duluth, MN

so far good, left voice mail Friday night about my problem Saturday morning had answer back they were trying to locate someone to come and fix the problem. Waiting to hear more but it is the weekend

2 years ago

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William Freeman Chesapeake, VA

I'm going through the process for the first time. It took a week before someone could come look at my refrigerator and they recommended replacing it. I was giving a case worker that took awhile to get through to him. I didn't like that I would be given a Lowes gift card (that may take up to 30 days to receive) because that limits me to shopping for a better deal. It looks like I will have to spend at least $600 of my money to replace the refrigerator.

2 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Aug. 4th, 2021

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Cathy Frisco, TX

Choice home warranty has an online system where you can request service without waiting for customer service answer. The turn around time is quick usually the same day or the next a technician is at your home.

2 years ago

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Brian Williams TX

So far not impressed with the home warranty. Have a claim that was denied and is currently being reviewed. Had to pay the contractor out of pocket to fix my issue. Same issue happened two days later and he returned on a Sunday to fix my a/c for no additional charge. Not happy with the warranty, but the contractor was very professional and prompt.

2 years ago Edited January 10, 2024

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Wes Sherman Leander, TX

Overall, I feel the product is worthy of the phone representative would simply understand the word NO. It is a complete sentence and not a difficult sentence to understand. I was pleased with the annual rate, the coverage, the policy terms, the discounted service call for the so-called promotional pricing, which I find to be suspect at all times. However, when the conversation with Ray turned to the VIP PROGRAM and his statement, "My manager, is standing right beside me," the conversation went south. I said no...he kept pressuring...I said no again...he didn't get the message, and when I said no the third time, it was followed by, "Ray, you have been a delight to talk to today, but you just do not understand the word no. Have a good weekend" and disconnected from the call. If you do not mind high-pressure selling tactics, you will be delighted at the opportunities. If you find the challenge to be one of desperation on the side of the sales team, you will not find this experience to be pleasant. As I have done, you should decide for yourself, but two out of five stars are the best I can do at the moment.

2 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the sales experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Director of Sales who will review this matter and handle accordingly.

Aug. 4th, 2021

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pta aston Spring, TX

This is the 2nd time the vender has come re: this problem. The same technician returned and immediately fixed the problem. I was very pleased and would happily use them again.

2 years ago Edited January 10, 2024

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ALEXIS Williams Norfolk, VA

Claims process was easy to submit. Although it took longer than I would have liked for a tech to come out (my AC went out and it was HOT!) the time that it took was not unreasonable. (Less than 48 hours). The tech was responsive, arrived on time and was able to fix the issue quickly.

2 years ago

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Eldon Roberts Pensacola, FL

Your "Talk with a Rep about the $ offered n lieu of repairing the appliance" is a joke - a waste of my time. I have done it twice, but there is no attempt to adjust the amount offered. It's "Let me check" and "We cannot offer more" Your ability to find a wholesale price for an appliance has no relationship to the price I can find at retail. I have two homes covered with Choice. I will likely be switching to another warranty company.

2 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons.
We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Jul. 29th, 2021

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Ronald Walls Portland, OR

The person that took the order didn’t check what people works on he was going to send the wrong person which I was very unhappy with luckily the person that was supposed to work on what I needed done called he was very helpful saved me $60 he told me he doesn’t know either he doesn’t work on hot tubs he was awesome he said he wanted to call me first he was confused on what I wanted done by what the person that placed the order so I’m very unsatisfied for the person that took my order

2 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director.

Jul. 29th, 2021

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Brenda Livingston, TX

It had to do with my second refrigerator I had it in my utility room my garage room and I moved it into my mothers house which is right next door on the same property same address same everything same property tax ID number and I moved it into her house to make more room in the garage and it had to do with the icemaker not working and when they got here he could not diagnose it because it was not in the main houseTo the other house and he could not adjust it or fix it so if I moved it back to the garage he could but I didn’t have any manpower here to move it back to the garage

2 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations,.

Jul. 29th, 2021

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The Ray Family Friendsville, TN

We have filed our first claim. While we are grateful for the warranty, we were surprised to find out that we were responsible for part of the cost of a water heater replacement. It was our assumption, obviously a false one, that we paid the initial service call fee, but then the repair or replacement was fully covered by Choice Home Warranty.

2 years ago

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p wilson New York, NY

They need to call and let the customer that they have found a technician to inspect and make the repairs versus just sending an email. A text message would even be as effective and give you a real time response which they were doing in the recent past.

2 years ago Edited January 6, 2022

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Dennis and Linda Stanek Memphis, TN

The Technician was dispatched on Monday to diagnose and correct the electrical problem I was having. He did an OUTSTANDING job and CHOICE wasted no time in getting a qualified Technician to my house.

2 years ago

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Les Suitland, MD

The person who came out to service my AC was professional and knowlegeable. I like the consistent follow up , texts, email and phone calls I recieved. To date, I am very happy with this service and have referred this to friends and family!

2 years ago

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James Kem Suwanee, GA

Since my claim was denied and I appealed and again was denied. The 15 minute window was actually a seven minute window. I was also told that the person I talked to was the final decision maker but she would not allow me time to discuss alternate repairs that would be appropriate for this situation. If you call this customer service and that’s the way you want customers treated I would be surprised if CHW would agree with this approach. In closing this might be a situation where we have two people with very opinionated views and neither part listened to the other. If so I would appreciate talking to another claim expert. Thanks for asking and I hope to receive a response Jim Kembrey

2 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

Jul. 21st, 2021

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Jeffrey Kather Youngstown, OH

I am very disappointed with my coverage. Twice my claim has been denied. I am on the verge of canceling my coverage. I pay my premiums and the service charge and I am not satisfied with the way I am being treated. Twice I paid the service charge and my items were not fixed or replaced. This last time Choice Home Warranty made a judgment call and denied my claim.

2 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

Jul. 21st, 2021

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Judy Bel Air, MD

Choice warranty responds quickly to a claim and keeps you informed as to the status of the claim. They also give you the option of getting your own technician if they cannot get a technician to you in a timely manner.

2 years ago

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Deloris Henderson-Williams Washington, DC

Great Service from time of call , appointment scheduled and service rendered. I was completely happy with the service I received because the call was made and appointment was scheduled for the next day. Thank You CHW!!

2 years ago

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Djc Valley Stream, NY

Dear Sir/Madame, I am very disappointed with my recent call regarding my washing machine claim. I was offered way below pricing of current replacements. The representative I spoke to on 7/6/21 Ms. Shantae M. that assisted was unprofessional and made me feel as if she was doing me a favor by reviewing my claim as she stated “if it was up to me this call would have been over in 5 minutes”; with a very annoyed tone of voice. Customers purchase your policies to later in hopes of defraying the cost of repairs and appliance replacements not to have a representative belittling your request or appeal as is our right to do so. Ms. Shantae with her action/response made it clear to me that she didn’t give my appeal any consideration and simply gave me a response as she was showing a force of power over the customer. Apart from that I wasn’t given the option to choose where I would purchase my appliance but rather told I would be given a gift card to Lowe’s increasing my limitations to compare prices. Ms. Shantae M. took no consideration to the fact this is a needed appliance to be replaced timely and providing the option of check payment to allow for timely replacement would have best met the customers need. I’m aware the job of the representative is to save Choice money on claims but it’s unfair when replacements cost are not considered for the full cost of the comparative item when referring to a particular store. I hope in the future Ms. Shantae takes her customers under consideration and respond with respect.

2 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director who will review this matter and handle accordingly.

Jul. 19th, 2021

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Erinmarie Xian Seffner, FL

Customer service at the time of buying is great - falls off after that because they really don't cover much. In order for the to cover anything it has to be a new appliance or they find a loophole to not cover it. This happened 3 times. The final straw that caused us to go with another company was that they approved a repair, we paid the technician for his service at the time then apparently Choice HW decided to reneg the approval which caused the repair company to call us and ask for the remaining balance. That was very weird.

2 years ago Edited October 28, 2021

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Donna Collins CO

Choice provides excellent customer service and satisfaction. The response and turnaround is fantastic! Out of all the home warranty companiez, I would choose Choice ad #1 with service and price.

2 years ago

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John Everitt Aubrey, TX

We just had our first claim. The technician was very nice but arrived 2 hours after our service window schedule. We did not receive a call or text with an update or to verify we would be able to be home at that time. He was able to get our AC running but Choice ultimately denied replacing the part causing the issue. We we certainly disappointed with our first experience.

2 years ago Edited September 14, 2021

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

Aug. 16th, 2021

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Thomas Herms North Las Vegas, NV

It is very difficult to have a claim accepted for repair due to CHW's requirement that all failures must meet their "Normal Wear And Tear" definition that has many loop holes. Early this year, we had a pre-season inspection of our A/C system, and there was a crack discovered in our cooling evaporative coils that resulted in a coolant leak and excessive condensation. The condensation caused excessive corrosion in our furnace drip pan. The net result was no coverage because the coolant leak was not normal wear and tear. During the past couple of weeks, our water heater failed, and the tech identified the root cause as a leak in the water tank extinguishing the flame in the heating burner. This too was classified as not meeting normal wear and tear, and hence, claim was denied. Last year, a dishwasher pump failed, and that they replaced.

2 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase. We encourage all of our customers to review their coverage. Upon review of your specific claim, the failure that occurred to your unit, is not “Included” in accordance with the terms and conditions of our policy.

Jul. 8th, 2021

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RICHARD THELLEN Lexington, NC

The service man on our microwave was awesome. The only issue is it took over a week to get the repairman to address the issue. The microwave is a sears kenmore. I have had sears repair man service our other appliances much quicker when I called them myself without Choice Home Warranty.

2 years ago

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Gee Batt Syracuse, NY

Choice Home Warranty responded quickly to my need for repair. My appliances were not working and I desperately needed help. Choice did the best they could with the agencies they had available to serve my needs.

2 years ago

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Tony San Angelo, TX

I just signed up 6 hrs ago, so it is a little premature at this time to hand out awards. I will say the gentleman i did speak with made me feel comfortable, and was very knowledgeable in his product. and the great price had a lot to do with it also, so far so good.

2 years ago

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Kassandra M San Antonio, TX

2 years ago

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Sam Wang Las Vegas, NV

Timely reply for my claim online and the plumber's information. The plumber contacted me soon after the the message sent by Choice Home Warranty. The job was done nicely by the OSP Plumbing Service. Good Job.

2 years ago

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Ray VanNatta Los Angeles, CA

We called on a A/C issue and an appointment was set up in a couple of days. The technician was on time and diagnosed the issue as a dead"common" line. The Nest thermostat would not function with this dead line. An old manual thermostat was installed since the common line is not needed for operation, the A/C is now working. The request to trace the common line was denied since it's requirement was only for an electronic thermostat which is not covered.

2 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

Jul. 5th, 2021

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Rebecca Transier Dickinson, TX

My central A/C went out. I filled out the claim online at about 9PM, and had a response from the technician the next morning. They are replacing my unit this afternoon. Total time will be about 56 hours.

2 years ago

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Steven Jenkins San Diego, CA

I put in a claim and the technician was in the home within 2 days. Problem was fixed right. It was the easiest and least expensive and most efficient home warranty I have ever used.

2 years ago

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Tony Vega Phoenix, AZ

As it turned out the price to fix our microwave exceeded the microwave's wholesale value so it was determined that it could not be repaired. The option given was a replacement cost associated with the microwave's wholesale value, which was not addressed in the contract, which was also given as less than half of its total retail cost. In fact, Choice does not "replace" the defective equipment, but rather suggests a replacement cost in lieu of "replacement", which is also not clearly spelled out in the contract.

2 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Jun. 30th, 2021

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Doug P

Initial tech was a no call no show at my house 2 days in a row - missed 2 days off work foe that. The techs that finally came out were extremely nice. The amount they offered didn’t even cover half of what it cost to replace microwave. Was expected to go out and buy a microwave that was on sale for a limited time. There is no definition of what the companies actual cost is (all it says is that it may be less than retail) and they don’t have any way to explain what their actual cost is - so they just make up a number. Hard to believe the companies actual cost is 40% less than a sale item on retail..

2 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Jun. 30th, 2021

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Kevin Baker Greensboro, NC

Second tech was great (Meyers). Fixed prob simply. New Capacitor. First guy (AHRS) was telling me we probably needed whole new system, and then he never followed up, even after multiple calls from me over about three days. We were without AC for almost a week in June in NC. Not good. Service and responsiveness from CHW staff was good, but the wait on the first contractor was ridiculous.

2 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Jun. 30th, 2021

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Ladycosmo Manahawkin, NJ

Getting appointment was a great experience but trying to appeal a claim which should be converse especially with air conditioning that’s not working and getting an email saying that there’s annoying my claim and saying that was rust and corrosion where the leak is it’s not true because it’s a copper pipe that’s leaking has nothing to do with anything around the area there is no rust there which the technician agrees upon the same thing that I’m saying I’m not happy right now I also have asthma and I cannot afford to be without air-conditioning

2 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Jun. 30th, 2021

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Denise Malone Gilmer, TX

I was very pleased the first couple claims I placed. But this last one concerning an electrical problem was very disappointing. The first electrician set up to come out never showed or called. Then it took a lot of emails to Choice to finally have our problem looked at. I must say tho that the electrician that was sent out finally was extremely good! Our policy is coming up for renewal and we will not be renewing simply because of the length of time it to you to finally have our problem fixed!!!

2 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by the 1st technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Jun. 30th, 2021

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Steven M Rector Alpharetta, GA

The consultant made the appointment for the maint. rep. to call or text me right away. He texted me right away to inform me of his upcoming visit to check out my AC. Very good service. Thanks.!!!

2 years ago

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Ray Pikulski Houston, TX

Choice always seems to place the right technicians when we have a home warranty issue. They are always polite and professional and notify you when they are 30 minutes away from your home. Good company/good people.

2 years ago

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Monyca Z Des Plaines, IL

We had problems with the AC and we made a claim . The next day the technician from Freezing Hot LLC came ,and he was very professional and reassuring! He fixed it and explained everything. I would recommend Home Warranty

2 years ago

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Dennis Aragon Owings Mills, MD

I was refereed by my father, so I signed up. When I made my first claim for my washing machine I was shocked to find out that the replacement process would take 30 days for a gift card from a specific Vendor. This process was not explained to me, when they signed me up. they were more interested in up selling me additional product Choice Home Warranty offers. I also find sticking me with a gift card to a specific vendor is a bit distasteful. I am not going to wait 30 days to replace my washing machine, I will purchase a new one, but I will be stuck with a Loews gift card that I may or may not use. :(

2 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Jun. 24th, 2021

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kathy macha Albuquerque, NM

When I first made the claim, the technician assigned did not show up. I emailed the company and requested a reliable technician and this time I was not disappointed. The technician assigned fixed the problem and made sure it was done correctly.

2 years ago

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Sharlene Spandau Ruskin, FL

I would have given 5 stars if I had not had to wait three days for service on my air conditioner. Rick the tec was very good. I was disappointed to learn that the repair would not cover draining the water out of my unit. I think the warranty should have covered that. This was the first time I had used Choice Warranty.

2 years ago Edited September 14, 2021

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Tony S. Las Vegas, NV

I had trouble with my AC, called Choice and the next day there was service tech out here to inspect the system. Found out it was just a thermostat problem. The service tech was very professional and thorough.

2 years ago

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Bobby Wood Odenville, AL

Choice Home Warranty was top notch. Made my claim on a Sunday night and the repair man was there Monday morning. I would have gave 5 stars bit my repair man waited 3 days to fix it. My stuff in the refrigerator was starting to get warm. I will definitely renew my plan if the rates don't go up.

2 years ago

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Michelle Tolson Waldorf, MD

Overall I am please with services rendered for claims filed on A/C units, washer and dryer, and stove. I have had problems with 1 washer/driver contractor which I requested never to be assigned to me again. I was a little disappointed with a claim filed for the water pipe emergency I had where the water val had to be cut off to prevent the pipe from blowing and CHW could provide anyone for a couple of days so I had to contact another means for correcting the problem for $800.00+ with no reimbursement or offset of cost from CHW.

2 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations.

Jun. 16th, 2021