Name: Choice Home Warranty
Rating: 3.8

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Ron Courchaine Jacksonville, FL

We like the prompt professional reaction to a claim. The same day I presented the problem with the appliance to Choice Home Warrantee, they set up a schedule repair. It is a good feeling to know they are on the case.

2 years ago

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JOSEPH LANGTON Vestal, NY

We are working on 2 problems. 1. dishwasher - quick approval for replacement credit while technician was here not enough to cover amount for a new machine (even a basic one). Still waiting for the check that is being sent to us. 2. furnace/air conditioner - waiting for someone to come and look at the system.

2 years ago

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Carrie Prince George, VA

Since having Choice Home Warranty, I have had nothing but wonderful experiences. They have been prompt in answering service calls. They have given great customer service. I have been extremely satisfied. Carrie

2 years ago

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Vicki Prosser

I appreciate the quick response from the provider. He was very nice and professional an explained what needed to be replaced on our air conditioner and it was working within less that an hour after he arrived.

2 years ago

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K. Emmett Fergerson Farmington, MI

I feel that CHW has decided that I’ve made too many claims and that it is no longer advantageous for them to pay anymore claims. I paid for 3 years of coverage right out of the gate which I now know was the worst thing I could’ve done. I’ve had some very unprofessional and rude conversations with a couple of CHW employees who told me that they are basically upside down financially when it comes to my home warranty plan due to a major appliance going out. It almost feels like a HMO that no longer wants to cover a member due to too many claims.

2 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

Jun. 14th, 2021

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Alicia Burns Dallas, TX

The experience with CHW, has been amazing I bought an older home and when the air conditioning stopped worked, a knowledgeable technician was able to fix my A/C and tell me what the initial problem was

2 years ago

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John Wilson Irving, TX

We appreciate the quick response to a request for service. At times we are notice that the time lag between the initial service call and the final repair is a little delayed we try to understand the circumstances.

2 years ago

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karin miranda Gilbert, AZ

They were fast, they arrive when they said they would. Found the problem within minutes, fixed it and were on their way!! Please use them in the future! The guy was very nice too!

2 years ago

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J Smith Pearland, TX

It was easy peasy.. I called about my AC and a tech came out the next day to check on it.. the tech was very informative and let is know exactly what was going on and how to fix the problem

2 years ago Edited January 10, 2024

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Jana Price Texas City, TX

I have had 5/6 calls to fix my ice maker since Nov 2020 which cost me $240 plus all the items I had to throw away. Finally in Feb 2021 the ice maker was fixed until May 2021. The repair man that came today said it was low on freon so he added some. He said if this happens again there must be a leak in the system and that the refrigerator should be replaced. I hope so. I am tired of throwing out items I have purchased.

2 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Jun. 9th, 2021

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donna gagliardi Blackwood, NJ

Your customer service care so far has been wonderful... kudos to Kurt for my initial contact to your company and Jake for the follow up contact. Both did a fine job representing your company and answering my questions.

2 years ago

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Ram Rangavajhula Charlotte, NC

Technicians were promptly dispatched for couple of issues I had, and they did their job well too. However, even after calling CHW thrice to confirm waiver of service call fee as promised, it still was not communicated to the technician, due to which there was a delay of half an hour.

2 years ago

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Mildred Washington, DC

Unfortunately, I was very disappointed!! Had to wait 3 weeks to get a technician who knew what was wrong with my washer. The 1st guy that came out wasn’t interested in fixing anything just wanted the $60. So I had to call & get someone else out. That took another 10 days because the next technician never showed up & I had 5 missed/ no show. Finally I got a technician to come out who really knows what he was doing so I could get the washer replaced.

2 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations.

Jun. 3rd, 2021

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Ronnie Lynch Midland, TX

We filed a claim, using the phone automated system, for our water heater and within the hour CHW had a plumber scheduled that afternoon. All of our claims have been handled very efficiently

2 years ago

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Terry Holmes Roanoke Rapids, NC

I really like Mrs. Wilson and her attitude to get me to come on with Choice Home warranty she was nice and pleasant and funny but real and I like a person like that she’s a good sales person thank you

2 years ago

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Siemowit Rudnicki Houston, TX

Repairs are handled by different contractors every time and most of the time are done right. Problems begin when a covered appliance is not reparable and needs to be replaced. It takes weeks to negotiate replacement price and months to finally get a check. It was suppose to be "if we cannot fix, we replace it". Yeah!!! You can expect to get 1/4 what it will cost you to replace an appliance. My freezer died last year and I spent $855 to replace it with a smaller one. Two months later I got a check for $466.80. Recently my dishwasher had to be replaced I'm waiting to get a check for $246.00 and that after I paid $65.00 for service call! Don't buy this warranty. It is just a waste of money.

2 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Jun. 1st, 2021

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Gayle Paul-Grucza Murfreesboro, TN

This is the first time I've needed to call for maintenance service. The representative was extremely pushy to increase our length of coverage. Reluctantly we did increase the length of coverage from 1 year to 3 1/2 years. Overall this I did get to tell him about my maintenance issue, but he said that I needed to call back tomorrow. I find this unsatisfactory practice.

2 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the sales experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Director of Sales who will review this matter and handle accordingly.

Jun. 1st, 2021

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Gary Kirkman Houston, TX

I subscribed to Choice Home Warranty two years ago and the service has been well worth it! Response has been quick and professional repairing refrigerator to ceiling fan. I highly recommend Choice Home Warranty!

2 years ago Edited January 10, 2024

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Mary V Brookfield, IL

This was the first time I put in a claim . The service was very good; they quickly made an appointment with an excellent repair pro. I'm very impressed by the service I received and feel comfortable about my choice of Choice Home for protection of my home.

2 years ago

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Guy C Mystic, CT

We like not having to worry about getting home systems fixed, however CHW has struggled in the past to find companies that service SE CT. In this case the offer to let you find your own tech, however the process is cumbersome requiring the tech to visit, diagnose the problem then wait for CHW to decide whether they are going to authorize the repair. Finally, if they decide to replace an appliance, it may take some time to get the payment from them (be prepared to buy out of pocket and wait for them to send you the funds.

2 years ago Edited September 14, 2021

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

May. 27th, 2021

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Linda M Sonoma, CA

The repair person came on time and replaced the garbage disposal. However, when I ran the dishwasher, the water gushed out of the air gap on top of the sink, flooding the counter and floor.! When I called him to report this, he immediately knew what he failed to do and returned the next day to do a quick fix, removing a small plug.

2 years ago

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JoAnne Gilbert, AZ

I like the initial process for opening a claim, but it seems the contractors have issues being able to handle a repair in one visit. They come, assess, then have to get approval, and the repairs take days or weeks to complete. I've had to make follow up calls with Choice and that shouldn't be part of the process.

2 years ago

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Maddalynn & Barry DeArmond Prairieville, LA

Very disappointed in the handling of the last 2 claims. 1st claim ended without completing the repairs of the appliance. The CHW assigned technician worked on the appliance twice. After the 2nd time he told us there was another part that needed to be changed to complete the repair. The technician then reported to CHW that the repairs were complete and the claim was closed. When I questioned this, CHW informed me that there was no recourse other than to submit another claim & if I cancelled my coverage there is no rebate on the unused premium. Surprise! In previous communication with CHW I was told that I could select a repair company and have them assigned to a claim. I submitted a 2nd claim to repair the appliance that included the name of a repair service. CHW ignored my request and assigned a repair company for the claim. I obviously cancelled the appointment with the assigned repair service and had the repairs completed by the company I selected. Just as a note, the 2nd repair technician found that the parts installed by the CHW assigned technician were either the wrong parts or incorrectly installed or both. By this time the broken appliance had been out of service for close to 2 weeks so time was of the essence and I moved forward with getting the machine repaired. When I requested information on submitting the invoice from the 2nd repair service to be reimbursed I was told that since I did not have prior approval my claim was denied. No thanks to CHW the appliance is now working properly and my wife is happy. It's a great day!

2 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

May. 24th, 2021

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Latrice Philadelphia, PA

Leo S was extremely helpful and courteous. He listened to the issues I’ve had with my previous provider and made me feel confident that I was making the right decision in switching

2 years ago

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Josephine Hollinger Orlando, FL

He was very professional everything was done in record time he was very kind and polite he even wore his mask I'll call for service that morning and he was here at 1:00 that afternoon everything was amazing thank you

2 years ago

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Anatoliy Shishonok Cumming, GA

typically during the year of service ROI is equal or a bit more than cost of repair/materials on my own. And even if it's not, the sense of assurance that you can call someone for help also worth some money

3 years ago Edited January 10, 2024

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Minnrose626 Ennis, TX

The subcontractor who came to fix my electrical issues did a great job (Bryan B.). He diagnosed the issues quickly and then fixed the problems and fully explained what the problems were.

3 years ago

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Dan Grapevine, TX

The plumber did a great job. The voice activated service request system got the trade specialist correct, but was somewhat limited on ability to capture details of the request. This did not impact the quality work to fix the issues. Very satisfied with this service.

3 years ago

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William Skarren Lehigh Acres, FL

Coverages were what I was looking for. The price point seemed fair. Shawn was helpful and knowledgeable about the entire product. The thirteen-month contract was an added incentive. Response to email input was way too fast and a made me little apprehensive but review of the contract helped

3 years ago

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Darlene B. Harris Americus, GA

The technician they sent out was very nice and professional. He checked my stove and gave me the diagnosis which was not good. But when it came time to get the offer from choice home warranty it was way to low to replace my stove. In the end I am a dissatisfied customer because in my opinion they didn't do what the representative that sold it to me said they would do and when I complained they said it was in the contract. Again in my opinion if you say replace you should get the same brand you had with the same features. I had the warranty for two years and this was my first time using it.

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

May. 13th, 2021

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Yolanda Arnold Southfield, MI

The cost of the warranty isn't bad and $45 fee for the house-calls is good. Fortunately I haven't had to use it much but that's good too. Its good to know its there if I need it. Making a claim is easy and the follow-up is good.

3 years ago

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Joy Phoenix, AZ

Just Better Air Conditioning called promptly and set up an appointment right away. Jordan called when he was on his way. Was courteous and explained the issue thoroughly. Would highly recommend

3 years ago

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Prashant Lotwala Alexandria, VA

I made a claim for a water heater. Mine was 20 years old and started to leak. CHW was going get a new water heater and pay the contractor $220.00 for install. CHW stated I would be responsible for the rest totaling $455.00 plus I already paid $65.00 service fee. My issue: CHW could not tell me what brand name water heater they were going to buy. CHW could not tell me what the additional $455.00 was for. What CHW to understand is I did not choose contractor, CHW did. CHW wanted me to work with the contractor to determine what the other cost was for. I was told by CHW, the contractor does not work for us, I can't make them do something. At the end of the day, CHW chose the contractor, not me. Very poor customer service by CHW and the case manager they assigned me. I would have given them a 1, but I have them a 2 since they did stay engaged even though I did not like the outcome.

3 years ago

Reply from Choice Home Warranty

Thank you for your feedback.
We strive to provide the best customer experience and regret to hear your dissatisfaction. In efforts to assist, our Consumer Advocate will message you directly to further address your concerns.

May. 11th, 2021

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Brenda Montero Virginia Beach, VA

My AC was not working and I was able to hear back from a technician not long after I made the claim. The technician was professional and friendly and fixed my AC the same day he came out. Definitely recommend.

3 years ago

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Bob Schoenle Lehigh Acres, FL

The young man who came to service my problem was extremely knowledgeable, courteous, and personable. His name is James V. and I will be recommending him and Choice Home Warranty to all of my friends and neighbors.

3 years ago

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June Inlow Columbus, OH

Would rather talk to a human instead of going online especially when I don't have anything to write down my policy # saved to my phone. You can process online unless you have the policy#.

3 years ago

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Mahusudan Patel Cumming, GA

Affordable with the best home warranty in the business. Easy claim process. They contract with good technicians. I referred them to my family and friends. They all are very happy with them.

3 years ago

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Smiley Dee Dover, DE

Great Customer Service that are attentive and concerned about your situation. Great response time. Great technicians... if not, they certainly want to know about it. Great follow-up. Very satisfied customer since 2017.

3 years ago

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Lyris R Peak Omaha, NE

Phone connection made it difficult to understand what the agent was saying, but she was very customer friendly & patient. She recorded my claim #s & promptly placed my orders. Thanks so much!

3 years ago

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Ashley Midlothian, VA

The garage door was fixed quickly and the technician, Wesley, was very professional and did a great job explaining everything to me. Would recommend Diamond Garage Doors to everyone I know!

3 years ago

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James Foster Erie, KS

Albert at X-4269 was very knowledgeable and courteous as well as a good salesman. I have changed from American Home Shield to your company. I hope I am pleased a year from now.

3 years ago

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Shiva Subedi Midlothian, VA

CHW’s service and responses are really great but the way they are picking random contractors is not good. Contractor don’t provide the service as CHW promise and and pay. It would be great to see contractors who works for CHW instead picked from road without responsibility.

3 years ago

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David Hood Salt Lake City, UT

Response to my service request was very good, and the tech that responded was very knowledgeable. He found that the thermostat was defective. The installed thermostat was a programable, wifi enabled unit. Choice was not willing to replace it with anything more that a "builder grade" unit. Seems to me a little cheap!

3 years ago

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Leslie Indianapolis, IN

Choice is very unprofessional about responding back to people they blame everything due to the Covid it and other companies are picking up and starting to process their consumers and new customers items and choices Steel dragging on with the same excuse when people are in need of something being fixed I’m very disappointed in the customer service I’ve only had it for aboutSix months now and had to call on two items and each time there has been a substantial amount of a wait time to have something repaired they need to research and looking today and change that

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Apr. 26th, 2021

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Flame Redmond Midlothian, TX

This warranty company is great. Very responsive and provide timely, and friendly service. I have referred this warranty company two several of my friends. You’ll deserve 5 GOLD ⭐️!!

3 years ago

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Richard Probasco Portland, OR

I called to register a claim and was put on the auto callback list. After waiting about an hour I went on line and requested service for my failed appliance. It is my hope that the problem will be given to a service provider and the problem and be solved soon.

3 years ago Edited September 14, 2021

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Alice Howe O'Fallon, IL

Maintenance person was right on the ball and even had what we needed in the truck to fixed our repair. Love when it works out and there is no delay. Was nice, courteous, and quick.

3 years ago

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Alan Freeman Venice, FL

At this point I cannot give a positive review about Choice Home Warranty. I submitted a claim. The next week I was notified by CHW of the time and date of the service provider coming to my home. The following week I received a call from the service provider stating that the appointment set by CHW was not good and I was scheduled for the following week. When the service tech arrived he evaluated the situation and determined I need a part to rectify the problem with the refrigerator. He told me he would submit the request to CHW, and if approved, CHW would order the part. I would then be notified when the work would be completed . He estimated that this could take 3-4 weeks. So, by the time I reported the problem until the problem will be resolved could take up to a total of 6-8 weeks. To me, this is not an acceptable time frame. Alan Freeman

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Apr. 26th, 2021

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CeeDee68

I am disappointed with Choice. When I first signed up, the representative deducted the entire annual amount from my account without my permission. That was strike one. I have not had to use the service until now, but when I called, the appointment they scheduled was more than a week later! The technician was excellent, but Choice was not. After scheduling the appointment I realized I had a second plumbing issue and wanted to add that to the visit. When I called Choice to amend the visit, the recorded voice said it would be a long wait and offered to keep my place in line and call me back when a representative was available. I opted for the call back. No one called and when I called back they were closed! I reached a representative the next morning and she said she added the new problem to the visit, but it was not communicated to the technician who had to make calls himself before he could proceed. This was strike two for Choice with me. Not sure I will renew for strike 3.

3 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons.
We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Apr. 26th, 2021

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Mimi The Villages, FL

Wish the time could be more focused. I took off work four hours and his arrival time I could have stayed at work. On another note the response to my request was so fast I was shocked. I have heard from others how it took weeks to get something assessed. So I was truly happy.

3 years ago