Name: Choice Home Warranty
Rating: 3.8

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The Monroes Bryan, TX

Home choice gave us a good price with 5 star service. The representative was very attentive, helpful and made sure we understood the warranty. He also informed us on savings such as the 3year plan & 5 year .Excellent customer service. With

5 years ago

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Tom Naples, FL

I do not have any experience with Choice Home Warranty yet, other than dealing with the phone sales Rep (Antony). He was well versed in the company's offering and seemed to go to work for us in finding the correct deal. I am a veteran and also a senior citizen and he came up with a very good offering.

5 years ago

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Bernard Pecaro Naples, FL

Your salesperson as very informed provided me with different options asked as to being a senior citizen as well as my military service both of which allowed me to take advantage of your policies regarding both. He was very professional a great sales person.

5 years ago

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Alan Jacksonville, FL

Another great response from CHW, the garbage disposal started leaking under the sink and I submitted a claim with the friendly staff. Within a short time I was scheduled for a technician to arrive and figure out the solution. Repairs were made and the house was back to normal.

5 years ago

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Stela Perry Andover, KS

I called first thing in the morning and immediately got a appointment w a company for the next day . Called the company and explained it was my day off and they were there 4 hour later By 1 pm my issue with my fridge was resolved Thank you for the quick response

5 years ago

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RLL Trafford, PA

Most company staff/customer support are courteous. There was an issue that we could not resolve. One other separate concern was a claim on a limited roof leak that the repair company Choice used did not show for the appointment nor contacted me. Choice did not follow up either after I made a couple of calls regarding this. I cancelled the claim for the possible roof leak as the the issue did not appear again and being no follow-up from Choice nor the repair company. If this did turn out to be a serious issue, it would have been concerning to say the least. Choice explained that they’d look into this issue further, but I did not receive any further information on it, even after calling about another claim 4 months later and discussing.

5 years ago

Reply from Choice Home Warranty

We regret to hear your frustration. We will contact you directly to further assist.

CHW

Oct. 23rd, 2018

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Debbie Cincinnati, OH

The technician was very nice a and attenyive. Hovever I called at 7am. At noon I still hadn't heard from anyone by 11:30. I had to call back to find out what was going on. The technician got to my house around 6pm. Tge warranty office was already closed by then and couldn't authorize the reoair. I had to wsit until the next morning around 9:30 for tge technician to come and fix my boiler. It worked for about 13 hours. I am now without heat again. It is the weekend and I sm playing ace as iting game again and can't call until after 9am because it isn't a new claimand we have a winter storm on the way and I have no heat! Turn around time to get gelp from Choice Home Warranty is too long!

5 years ago

Reply from Choice Home Warranty

Thank you for your feedback.
We strive to provide the best customer experience and regret to hear your dissatisfaction. One of our Consumer Advocates will be contacting you shortly to address your concerns.
Kind Regards,

Jan. 23rd, 2019

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kathy237 White Plains, KY

I was very impressed with my Representative from Choice Home Warranty. He took the needed time to go through coverages available to come up with the plan that fit my needs then worked with me to make sure I received all discounts available. I hope I never need this plan but am very happy that I now have it in place.

5 years ago

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Dolores Malzahn Salisbury, NC

When I placed my request, I received an e-mail telling me that there were looking for someone in my area and that I could find my own repair person and they would reimburse me. I was not happy about this, however, it was an option. To have to look for someone would take time away from other things I needed to do. Fortunately before I started researching names, I received a call and they had found someone to repair what I need and he came right away. I was pleased about that and got what I needed fixed.

5 years ago

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Stephanie Englishtown, NJ

I signed up on the phone and the sales representative was very knowledgeable and very pleasant. I was given an additional promotion that I didn’t know was available on that day. I sincerely hope, if the need arises, I will receive the excellent service that this program promised.

5 years ago

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Robert D Selinger Hoffman, NJ

Haugstad HVAC serviced our heating system on 1/12/19. The unit had stopped providing heat and the house temp was down to 59 degrees. They identified the problem but didn't have the required part to fix it. However, they got the unit running and as we await their return with the part we still have heat.

5 years ago

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Sheila Powder Springs, GA

I noticed a leak in my ceiling. I contacted CHW and within a couple of days my roof leak was repaired. I appreciate their positive friendly atmosphere as well as their promptness. Initially I was a bit nervous about calling, but when the representative answered the phone with a smiling tone; I felt comfortable. Thank you CHW.

5 years ago

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Vicki Quanah, TX

We live in a remote area of a Texas. We are 90 miles from Wichita Falls. I was assured that a serviceman would be able to come to Texas. I hope I don’t have to use him, but I have peace of mind knowing someone can fix my appliances.

5 years ago

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Dale Purdy Tyler, TX

We had an issue with a leaking garbage disposal and you sent East Texas Plumbing to fix our problem. I called the work order in at 4:15pm on Monday, East Texas Plumbing called me 30 minutes later and made an appointment for 8;00am Tuesday morning. Our problem was fixed by 9:30am. Thank you for youe excellent service.

5 years ago

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Joseph Kiaulakis Bensenville, IL

I was not home , but Linda was very happy with the service . We Had sears before this and it took 3 months to get air conditioner fixed . finally in November they got it done. Thank you for your quick service. sincerly Joseph Kiaulakis

5 years ago

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Javer Stubbs Spring Lake, NC

I purchased a home warranty from Choice and my air conditioner went down they wouldn’t cover it because they said it was due to the storm, well I have two air conditioners the other works fine. They never get someone out in a timely fashion and they never keep their word. The tech was supposed to come in the morning and shows up 8 in the evening and next day he didn’t even put in a work order for my washer machine. After my contract is up I’m done. I rather pay more than to give away free money.

5 years ago

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Cathy B. Bertram, TX

Choice Home Warranty is a great choice when you need home protection. They had better plan options and the best pricing of all the companies I considered. I’m so happy to know they will always be there to help when I need them.

5 years ago

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Robert Schellman Arlington, VA

7 Jan 18: Choice Home Warranty has responded to this posting. They have offered and I have accepted a revised settlement. Buyer beware, full replacement of repairable covered items either because they are not economically repairable vs. replace or are mechanically repairable is not necessary the end result. Older appliances have significant limitations for receiving replacement value. Beware. 31 Dec 18: Choice Home Warranty (CHW) appears to be somewhat of a scam. First the good points….. Choice Home Warranty responds very well and promptly to service calls. Additionally,. The service technicians are prompt, courteous and have the technical expertise needed to fairly assess the situation. They also promptly report the results to CHW and CHW responds rapidly, usually within 24 working hours. Now for the disappointments…. This service call resulted in CHW determining a replacement of my electric range was less expensive than the repair. Initially I received an email offer for a $349 cash settlement that was less than half of what a equivalent replacement item would cost. I declined the cash settlement then the real frustration started. I soon received a call from the CHW representative assigned to this claim and she immediately said that all that they can offer only offer the initial low settlement which I previously refused and pushed me to settle for that using claims and quoting the contract and also stating that CHW does not actually arrange to replace the item and that the offered amount was what CHW would pay for the like replacement because CHW does not buy retail as I would have to. She also said that the unit was 20 years old (it was actually about 15 years old) and was insinuating that the replacement should be pegged to the value of the item back over 15 years ago. So, I said that, if HCW can do better on the price for an equivalent replacement please do so and arrange for delivery and installation. She refused to do this again stating CHW doesn’t actually replace the item, that the consumer has to do so. Thus, I pressed for a better settlement telling her that, if it was required that I replace the item, I would have to buy retail and CHW policy provides for an equivalent replacement and it costs double the offered cash. She kept going over the same comments refusing to address the actual replacement of the item and its actual replacement costs. She frustrated me greatly and I was becoming angry…I told her so and asked to speak to her supervisor. She said there were no supervisors. I asked to speak the Vice President in charge of her section and she seemed to ignore this request. She then cut me off and said that she could only go up to $589. I thought it over and given the frustrating 15 minutes with her I accepted. She placed me on hold for about 5 minutes and came back telling me the money would be sent in about 30 days. I asked for this in writing and she refused say the conversation was recorded. I tried to insist having this $589 settlement in righting and this was entirely to no avail and I thanked her and hung up. Even with this offer I will be out of pocket around $200. What kind of games is CHW playing and what kind of replacement coverage is this and why such poor customer service???

5 years ago

Reply from Choice Home Warranty

Thank you for your feedback.
We strive to provide the best customer experience and regret to hear your dissatisfaction. Our Consumer Advocates will look further into this for you and may contact you to address your needs.
Kind Regards,
CHW Team

Dec. 31st, 2018

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Les Ferguson Kerrville, TX

There was a quick response to our claim. Following the technician's assessment of the problem areas, he noted the repairs would exceed the original approval amount. He contacted the Choice Rep and was able to get the needed repairs approved.

5 years ago

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Richard S Biddy High Point, NC

The last 3 uses of your service has been screwed up completely. 1. Appointment advised was not made . Technicians ndate a day later. 2. Other technician did not accept the order, did not show up as we were advised and you never called nor did they. Did not know of this until I was able to run down technician. 3. SEnt repair people for repair and advised no coverage on this nitm after his arrival. You were advised three times, by me, the exact service required but sent them anyway and created a longer wait for repair by others problem. Never once told me it was not covered after you agreed to make the appointment for specific repair requested.

5 years ago

Reply from Choice Home Warranty

Thank you for your feedback.
We strive to provide the best customer experience and regret to hear your dissatisfaction. One of our Consumer Advocates will be contacting you shortly to address your concerns.

Jan. 4th, 2019

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S. Dorsey Aberdeen, MD

Choice came me updated on everything. Making the appointment telling you the company that would be coming and the time. The Service Tech was great came on time and worked until he fixed the problem. It was great to work with a company that delivers what they promise.

5 years ago

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Bonnie L Robbins Buckeye, AZ

Our furnace went out - we called Choice who in turn called A-Team Air Conditioning. That was Wednesday morning. On Thursday a tech arrived and within an hour we had heat again. Very satisfied with the service. Thank you!

5 years ago

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Russ B Salt Lake City, UT

Garbage disposal went out Day after Christmas but Choice found a company to come out diagnose the problem and replace it. A little delay getting paperwork to Choice but as soon as they received it from the plumbing company it was approved and appointment was scheduled. I am very happy with Choice Home Warranty..

5 years ago

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Joaquin Davila Atlanta, GA

Its a no hassle process. I call them, they set up the appointment, the technician contacts us, arrives on time, and fixes the problem. If you don't want to mess with tedious fixes, Choice Warranty is an ideal service to have.

5 years ago

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Brigid H Silver Spring, MD

I had an issue in my home the day I moved in. I called them and they put it out for a service provider. There was going to be a wait to get the plumber here and it was two days before Christmasso they couldn’t send one until Thursday, but when I called back they explained that I could use my own service provider. The authorization process went smoothly and the work was done. I got notification that I’d receive my reimbursement a few minutes later. I should have it within 30 days.

5 years ago

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Nicholas Fresella Mount Vernon, NY

I don’t normally pick up 800 numbers, but I’m glad I did. I spoke to a repersentive (Phil M) which took the time to answer all my questions. He was very knowledgeable and didn’t rush though explaining the coverages and fees associated with the policy. He made sure I was 100% satisfied before hanging up the phone.

5 years ago

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Judith Lancaster Fort Myers, FL

Our service man came in two days, anticipated the problem so he brought a replacement part with him. He was correct about the problem, got authorization and finished the repair. In and out in under an hour. He was friendly, professional and knowledgeable. First class.

5 years ago

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Della Allen Huntley, IL

Provider said I would here your decision by end of day. He did not even enter it into your system til late in the evening. Once you made offer next day, I called to find out how long to receive check. The customer service rep said it would be about 30 days. It should have been stated in your letter. I was told it was in contract. I foolishly assumed that would not be true as a standard as I'm sure people realize your clients need that money to replace appliance. In addition I find it interesting your system has to mail it. Odd you can money out of my account but not put it back in. I understand it's two systems but they could share information that would speed up the process to improve customer service. I say all of this as a former info tech director who understands process and customer service.

5 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback.

Jan. 2nd, 2019

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jane Milford, PA

We had a pipe break and needed it repaired quickly . We received an outside authorization within 24 hours and had our plumber here by morning . The pipe was repaired , the payment authorized and the job was completed . We couldn't be happier with the service we received

5 years ago

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David Snow Lady Lake, FL

I cancelled my policy and I was to receive a refund . However, after two months I never received the credit into my account. After calling CHW they apoligized and said they would be sending the credit in the next 10 days. Customer Service was very helpful.

5 years ago

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falke11 Roanoke, VA

Choice Agent was very helpful and arranged for the Service Call in an expeditious and professional manner. It took 24 hours for a service call which I believe it too long. A Service provider should have been arranged in less time, such as 12 hours maximum. The Service provider was excellent and arrived at the time arranged. He was courteous and professional.

5 years ago

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VMayberry Jonesboro, GA

Great response time to my situation about my refrigerator. The company that came by was very professional, nice and knowledgeable about my problem. He took the time to show me the problem. Thank you CHW. I am very happy that I have you as my home warranty service. Whew! This could have been really bad.

5 years ago

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Sarah C. Watterson Lexington, SC

My experience with Choice Home Warranty has been good at times and frustrating at other times. MostClaims, you have to make about 3 service calls before the problem is solved. On my last claim for my heating system, the serviceman came Saturday after several calls. They worked diligently for 2 hours and still found no cause of the noise in my heating system and it is still a mystery as they did their best, I guess. On my other claim on the range oven, it is still not fixed. I received a note that the problem was going to be too expensive to repair and you were going to make a settlement with me for another range, but I still have not received the details of how much this settlement is going to be and how do I go about getting this settlement. I need a oven that works for Christmas baking. I had to do without it again at Thanksgiving. Please send me some answers.

5 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We will contact you directly to provide further details about your claims.

Dec. 14th, 2018

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Greg Bailey Kannapolis, NC

This was our 2nd time in need of their service. The phone call was easy, the appointment was made for the next day. The technician was prompt, very friendly, knowledgeable. We will renew our policy for sure! Home Choice warrant takes the worry out of being a new homeowner.

5 years ago

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Maryka andrea tuley Lawrenceville, GA

I had a disposal problem they sent out a service man which I had an issue with the company responded with sending out a new technician who finish the work wonderfully with no problems and the company was easy to deal with in solving the problems.

5 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback.

We will contact you directly to further assist.

Nov. 27th, 2018

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Kathryn McCardell Lehigh Acres, FL

I made my 1st claim, late in the day on the 6th of December. Easy too, just made the claim online, took all of 10 minutes they got back to me within 20 min,, saying they will contact me again when repair person can come. So figured probably by Monday, wrong they got back to me even quicker, with an repair person and appt, all set for Fri afternoon. Already I was happy! The service man came and conquered was on time also. All I had to pay was the 75.00 call . Great work!!! Thanks, Kathryn McCardell

5 years ago

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Jacqueline Watson Mobile, AL

At first I couldn't contact anyone by phone and no one never called me back.I was frustrated! An angel told me to try contacting on the internet and BINGO! Nothing but positive responses and professionalism all the way until job completion.I loved the constant updates per email. THE PLUMMER EXTREMELY PROFESSIONAL AND KIND.

5 years ago

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Elbert Fort Worth, TX

We had a leak in our master bathroom. Choice Warranty had someone out that day. The plumber they sent was excellent and had the link fixed. Have had Choice Warranty for several years and have renewed for another couple years. Recommend them 100%.

5 years ago

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Robert Roark Arlington, TX

We had an electrical problem that affected our garage power and our front bathroom. Your service tech responded very promptly and was very flexible in changing our scheduled visit to a time that worked better for our schedule. They arrived right on time, diagnosed the problem and explained how we could avoid future problems. Great service!

5 years ago

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Janet Covington, LA

I’ve had an issue with the servicing of my dishwasher since March 2018. Has been broken since March . Terrible customer service up until today. I spoke to a different customer rep and he went out of his way to try to resolve this issue. Finally a repair man will be coming to my home to fix my dishwasher. So, I decided to renew my 3 year contract with CHW.

5 years ago

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PAUL LOJEWSKI Springfield, MO

I have used the warranty twice first for the oven control module which come to find out isn't made anymore so choice did a buyout second was my heater died and quickly choice covered the service tech and the new.blower motor, both saved me a fortune

5 years ago

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PapaWillie North Myrtle Beach, SC

Spoke with Anthony over the phone regarding their services and price. I was able to get excellent information about both the warranty and their deductible. Extremely pleased that I bought their service. I will be back after a year and let you know if Choice delivers as stated over the phone and in their advertisements.

5 years ago

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Cori Brandt Carrollton, TX

I have used my warranty twice in the last two months. The most recent claim was handled very efficiently. The response time and serviceman were both very good. The other claim I experienced a number of problems with the technicians/servicemen that were assigned to my claim. They were not responsive, did not return phone calls, or identify problem properly. The third technician assigned tested a number of componets and communicated with Choice and I was informed the same day that the unit would be replaced . The entire claim from when the first call was placed until I received a check was almost seven weeks. This to me is exc essive when you need equipment to function in the kitchen.

5 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback.

Nov. 27th, 2018

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Amanda Tulsa, OK

Reporting a claim is extremely easy and the response is quick. The only thing I would change is that they could require the vendors they use for service calls to give the homeowners a call ahead of time so that the homeowners don’t have to wait for 5 hours without an update from the vendor about their ETA.

5 years ago

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Margaret Edmunds Upper Marlboro, MD

We just got our contract last month and we never thought we would need service so soon. An emergency plumbing issue came up and within a day Choice sent a plumber who was very professional and completed the job!! We will recommend this coverage to others because it is worth every penny.

5 years ago

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Bruce Eight Mile, AL

Fast friendly service, weather it be on the phone or on the web page. Filed 2 claims on the same day, had a response within the hour with a claim #. It was followed up the next day with appointment time and company who would be performing the work.

5 years ago

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Audrey Bellerose, NY

I had a lot of reservations about this company only because I have been with another company for over 20 years. I needed an electrician and the company they sent here was fantastic. He found the problem almost immediately and fixed the problem. Also your customer service was very helpful.

5 years ago

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Connie Vetrano Manasquan, NJ

I applied for Choice Home Warranty June 2018. I had coverage for 2 homes one in New Jersey and My primary in Florida. I have had 2 service calls one in each location. The service was quick and completed in a timely manner. I will continue using ChoicE Home Warranty. The only comment I have is to make sure once you call in your problem be available for a service representative as soon as the next day. They do email you the name address and phone number to the service company. I had my over the range microwave serviced in Florida and my refrigerator was leaking in New Jersey.

5 years ago

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Kathy S Ft. Washington, MD

I submitted an online claim in the evening on Saturday, and received a call from CHW within a few hours that a contractor would be coming the next day (Sunday). My husband & I were so pleased with the speediness of CHW processing and dispatching our claim.

5 years ago

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WNM Deerfield, IL

Fabric softener was leaking into tub during spin cycle. This would leave our clothes with blue stains. We also had a dryer with no heat. Kim fixes the issues and explained everything to me. From call to service was within 24 hours. Awesome job! Great service and Kim was great!

5 years ago