Name: Choice Home Warranty
Rating: 3.8

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Kay Cartwright New Braunfels, TX

I have been with Choice Home Warranty for several years and they have always been there to help me. Timely, professional and efficient. They have always sent reliable, honest and professional repair services when I called. I highly recommend them and I highly recommend purchasing the 6-year plan 0 saves a lot of money!!!

4 years ago

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[email protected] Wichita Falls, TX

Excellent! I called in the morning and a technician was out by 3 in the afternoon. Unfortunately my machine couldn't be fixed. I was offered a fair amount to put toward a new machine. My first experience with Choice and I was very pleased.

4 years ago

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Jerry Goodson Georgetown, TX

Kevin M is the agent I spoke with. He was very professional, courteous and helpful. The reason we contacted Choice is because the company we currently are using significantly raised their price for the coming year and we looked for other options.

4 years ago

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Marjorie Cripps Palm Bay, FL

I like the fast dependable service. I like always knowing what it will be costing as I am on a limited income. I will never be without Choice Home Warranty. I have had this Warranty for 6 years and renewed for another 6. Love them.

4 years ago

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Kurt Lincoln, NE

I have a rental condo at the Lake of the Ozarks and my tenant called and said the furnace quit working so the next day I put a claim in and was able to hire my own technician. Technician came out and worked with Choice on approving the repairs. The claim was approved and furnace was repaired. Now just waiting for my reimbursement from Choice.

4 years ago

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Puddn Pie Lake Worth, FL

A round Christmas time my refrigerator stopped working and I ca;lled Choice WArranty the repairman came the day before chirstmas eve and fixed the refrigerator and we were up and running in no time. SAnta really appreciated that!!

4 years ago

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Scott Hanson Dallas, TX

I just paid $3200 for a renewal of a contract and added a second property. I called needing service on the new contract and was refused service because I was within the 30 day waiting period which no one explained to me before laying out all that cash for the two contracts. I called another HVAC contractor, they came and there was nothing wrong, but still laid out an additional $81.00 inn cash. Needless to say, I was put out not knowing this was CHW’s policy.

4 years ago

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Larry Kagele The Villages, FL

I've had CHW now for nearly 5 years. They promptly assign a technician and my problems are handled mostly in a prompt fashion. The only criticism I have is with their reimbursement policy. I've had a couple of claims where the technician was a jerk or there wasn't a qualified tech in my area. I had to arrange for repairs and pay for them myself. They don't cut a reimbursement check for 30 days which can be a hardship to those of us on fixed incomes. Other than that, I think they're great and have certainly got my money's worth out of their program.

4 years ago

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Nora Yefima North Las Vegas, NV

I had a good first experience with the company. I was very happy with the quick response solving my issue. It was a pleasant surprise. Keep up the good work. Representative was very helpful and the technicians were awesome and quick to do the repair. Thank you.

4 years ago

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Dmason Edinburg, TX

Thank you Choice! You truly are an amazing company. I would recommend you to all my friends and family. You are so prompt in all your services. Your service men are of top quality. Thank you again for being a part of our home. Dmason

4 years ago

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maryann fast Mesa, AZ

I had a water leak in my kitchen, contacted Choice and they promptly responded that someone would be out the next morning. The plumber came on time and was excellent. He fixed a difficult problem and explained what he was doing and why. He knew his job and had a great attitude.

4 years ago

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Albert Overall Louisville, KY

Very affordable, with great references, however I felt high pressured, with all the phone calls. I gave a 4 stars rating. I would've given 5*, But I was called by multiple sale agents, and your company was not the worst about many contacts per day. That said, I went with choice for value and references. There are many warranty Companies so I guess that's why all the different "specials" you send one. All sales people were polite, and persistent.

4 years ago

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Mr B. Spotsylvania, VA

I was interested in getting a home warranty and my neighbor recommended you. So I signed up the other day and hope you are as good as you claim. I’ve had other warranty programs in the past and also major problems with them. Your sales rep Steven K assured me I wouldn’t have those problems. Only time will tell. My home was built in 2016 and hopefully repairs won’t be necessary any time soon.

4 years ago

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Jodi Bearden , TX

This company, these amazing people operate their business with the highest respect, integrity, honesty and loyalty that has been the foundation of American Buisness. Thank you for the respect and understanding and still allowing your customers to have protection.

4 years ago

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BillT Colorado Springs, CO

Disappointed with slow response to our failed furnace. We were in a very cold house until the technician finally arrived three days later. He immediately diagnosed the problem as a gas valve. We were shocked that a valve was not covered. No solution was offered to us as to what to do next. We had to call another HVAC company to come and fix the problem. We spent seven days of no furnace in a very cold house using only space heaters running day and night confined to three rooms. We do not understand why a small part cannot be covered and looking at the contract, it appears that almost nothing is covered. Will likely switch to a different company after our contract runs out.

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience and regret to hear your dissatisfaction. I would like an opportunity to address your concerns. Please email include your policy or claim number. In the subject line, please advise “Best Company Reviewer”

Feb. 13th, 2020

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[email protected] Madison, AL

I would have given a 5 star, but I was informed by Choice Home Warranty of the date and time frame. When I called the plumbing company to confirm arrangements I was informed Choice Warranty does not set their appointments. Rescheduled with plumber for another day. Thankful I had another working toilet to use. The plumbers was terrific. Clean, respectful to my property and cleaned up after themselves

4 years ago Edited January 10, 2024

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Roma Jones Laurel, MD

I like that they do show up and perform their repairs or whatever the home owner wishes to address. If the work is on their schedule it is addressed in full fashion. When there is a delay the customer generally is made aware of this.

4 years ago

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Rogelio Morales Romeoville, IL

I like the way the handle my questions and show me how to save money, that is what I like, when someone tells me I can save money. I am a realtor and i purchase this warranty to one of my clients, and I did it before, so I always come back to you. Your are very good company. Highly recommended. Thank you

4 years ago

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John Cruckshank Plymouth, MA

No body is perfect, BUT Sal M's patience in dealing with our many questions was fantastic, and he was close to perfect. The package presented to us was much more comprehensive, and better priced than other home warranty companies. The fact that due to my age and occupation our cost will be level in the future is great. Many thanks to Sal and Choice for your program. John Cruckshank, Carver MA

4 years ago

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James A Tharrington Altus, OK

I have been with choice for 9 years. Good company. Has always done what was right by me. I have referred several people to them for home Warranty service. Keep up the good professional work ethics. People want that in a good company.

4 years ago

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Connie Cleveland, OH

The rep Phil was very informative. I just joined yesterday so I am going to give it a try. I hope it is as good as he says it is and as easy to use if I have a problem. My house is 11 years old so it's that age where things might start to go.

4 years ago

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Sara Bessenbacher Overland Park, KS

I had a very satisfying experience specifically with Myles R. He was very thorough with what he was going over, landed me the type of coverage I wanted, and managed to secure all of my potential clients I will have in the future. Hands down, Myles is the reason I will be returning.

4 years ago

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Linda cottrell Farmington, UT

I just joined yesterday so I haven't had a lot if experience yet. But the gentlemen was very knowledgeable. The price was very reasonable. And if everything works out the way I was told it would, I have gotten in on a very excellent program.

4 years ago

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beverly redd Cocoa, FL

I have had a problem with the 2 claims I have put in for my dishwasher draining in to my kitchen sink (dishwasher works good) but apparently the drain is clogged. and the water runs into my sink. I already paid C-force($45.) to fix it . He said it was clogged, left to get a snake to unclog it but never returned. Now I had to make a new claim, no one has responded yet. I may have to get a plumber my self.??

4 years ago

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Phyllis A Greene

Dealt with Christian resolutions and Luke in new sales today. Both experiences were excellent. Also why I bought a second policy and 5 additional years. Will be referring our daughter as she is purchasing a new home this month also. Well done Choice Warranty. Your people and service is why we keep returning. Thank you

4 years ago

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Cheryl Jameson Grand Prairie, TX

We recently renewed our contract for a second year of Choice Home Warranty. Our experience has been positive. We have requested service twice and both times we were impressed with the efficiency and the quality of the professionals they send to correct our problems. I highly recommend them!

4 years ago

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Lonnie

TJ was awesome. He was very polite and knowledgable as he explained things thoroughly. Of course we cant use the service for 30 days but getting started was very easy and a relief knowing we have the coverage if needed. Thank you TJ.

4 years ago

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Mary Tavares Hope Mills, NC

Absolutely fantastic service, so happy with their fast and efficient service. They’re a must have for a stress free solution when your appliances or other systems break down on you. Extremely happy with Choice Home Warranty.

4 years ago

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Neil S., Woodstock, GA

After my internet inquiry looking for a quote it told me "someone would call me" - I was called instantly by Judy who in a very friendly and patient way went through all options and special offers! I signed up right a way! Excellent service so far.

4 years ago

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Phil C Herndon, VA

The technicians CHW chose to troubleshoot my HVAC were amazing. They spent three days (to include new year’s eve and day) tracing the entire system to identify the problem. They got the system working correctly when I had a household full of in-laws. I could not be happier or more impressed.

4 years ago

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discontent Tullahoma, TN

This is my third year renewing with Choice. The additional two months and extra coverage of roof and central vacuum were essential to my decision. But I think they should seriously change the name to PRESSURE home warranty. When I contacted the sales rep and Monday Dec. 29, he knew who I was before I told him. (strange but ok). Strikes : 1. He told me I could not renew and pay in monthly payments 2. Once I decided to renew and paid for a year and 2 months free, an additional offer was suggested. It was suggested that I pay over a thousand dollars for a 3 year plan that in the long term would be better. I agree but it is not affordable presently. TONE OF VOICE HARSH. I HUNG UP. Sales pressure does not change my personal financial situation. 3. Based on this the new name should be changed from Choice to PRESSURE HOME WARRNTY. There are other companies competing for your business. I'd advice reviewing at least ten each year before making your final decision.

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the sales experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Director of Sales who will review this matter and handle accordingly.

Jan. 3rd, 2020

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Jan Throgmartin Noblesville, IN

I called Troy to tell him that my microwave is possessed. Out of the clear blue it will start on its own. You open the door and shut it and it will start. He was very helpful and said he would file the claim and they would get back to me in a day or so. I am a big fan of choice warranty and think that everybody should have this company.

4 years ago Edited January 10, 2024

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Verona G Gillispie Durham, NC

I had been considering obtaining a home warranty for a while and received a call from CHW. Initial contact was pleasant and very informative. James (the 2nd person I spoke with) was very informative as to what coverage was available, etc. As I continued the conversation, I discovered that the warranty could be for one year at a reasonable price or 3 years with a better price per year or even more extended at an even better price with additional features.

4 years ago

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Heidemarie Winter Haven, FL

Home Warranty is an OK company at one time I would of rated them higher . Reason I rated them lower was my dishwasher failed they sent out someone to fix it they were very good but the out come was I needed to replace it . They paid for a 5 years old dishwasher repaired once 179.00 to replace it it cost 150.00 to install so I had to research and purchase from a company I have never used before free delivery and free install and it cost me more money for a dishwasher with low water usage and low noise decimal I am paying 799.00 for replacement expensive on my part yet I am paying 54.00 monthly for chw and if you add that up it is costly . I guess something is better than nothing and maybe my understanding is wrong about if we cannot fix we will replace .

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations.

Jan. 3rd, 2020

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Sandy K Hackworth Oldsmar, FL

The repairman was on time, and told us what needed repaired. The garage door opener was in bad shape. He replaced what he could. Have warranty on all the parts he fixed. Motor will be replaced in a later date. Any of the parts go bad, he said give them a call. Have a new remote for the garage door. Good Job

4 years ago

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Zelma Phoenix, AZ

When my oven took a crap it only took a day or so for a tech to come out. He was very friendly, personable and okay with my dogs. Due to the age of my stove/oven it just needs to be replaced. CHW offered a buy out and I took it.

4 years ago

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Dorothy Hutto Aiken, SC

My furnace stopped working on Thurs around 7 pm. I called CHW and there was a repairman here to fix it @ 3 pm Fri. The tech was very professional and speedy with his work. He fixed it. EFFICIENT HEATING & AIR CONDITIONING IS VERY efficient.

4 years ago

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Russ Fitzhugh Aurora, CO

very informative, helpful. thanked me for being a veteran (2 times to Vietnam), received military discount, + senior discount. with the discount I purchased a 3 year contract. one year of this warranty will be on the house I am selling, and when that year is up will transfer to my new home, + locked in rate.

4 years ago

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Johnnie M. Hampton, VA

Unfortunately I would have to rate CHOICE WARRENTY with 3 stars.. The contractor was very professional, but the policy of what’s covered is questionable. I was denied a work order for $425 due to certain parts that were not covered. I was told the had been done under warranty for other clients . I was able to get the job done for half that price the next day and it only took two hours to do it. This was NOT a difficult job. I’m afraid if I really need you to Honor my 3 contacts, I will be disappointed. I’ve only been with you about a year, and this was my second request. The first request was cancelled in a timely manner. I’m seriously considering canceling my contact and I will not be renewing the following year. A $425.00 Job cost your company a lost of over $7600.00

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience and regret to hear your dissatisfaction. Please send your policy/claim number to as we would like to provide a satisfactory resolution for you. In the subject line, please advise “Best Company Reviewer”

Dec. 23rd, 2019

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Dan Colfack Goodyear, AZ

When I needed help Choice Home Warranty customer service was very easy to work with , caring and helpful. They put things into motion and in no time we had a repair person at our front door. When the job was complete they check back in with us to make sure we were happy with the repairs.

4 years ago

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Jerry Coffey Lynchburg, VA

Technician came the first time and worked on the stove and thought it was fixed but had to come back and ordered a part for the stove. The third time proved to be the charm and the stove seems to be working properly now. The "arrival time" seems to be a little long - "Sometime between 8am and 5 pm" . If possible, it should be shortened to maybe 4 hours time frame.

4 years ago

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Josephine Scott San Antonio, TX

well we had a bad experience 2 weeks ago I called on 12/6 to report a leak next to light fixture kitchen ceiling, so they said they would send someone out on the 12/10 well then they text my husband saying they were going to reschedule on 12/16 well now I have 2 leaks and a bubble with water we had to pop then today they text my husband and said they would reschedule on the 12/20 he got upset has health problems called and spoke to a nice gentleman and told him what was going on and was not happy with service this young man was nice enough to help us and someone text my husband and they will finally be here on 12/17 We hope.

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Dec. 17th, 2019

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Reno Fuhrman Raleigh, NC

I was very impressed with how customer service handled my inquiry. I was contacted by a local technician the same day that I submitted my claim. Not only that, the technician came to my home & completed the work on the same day that the claim was made.

4 years ago

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HANS SCHNITZLER Dallas, TX

The technician arrived on time. He did an excellent job, and explained to me how this functions. he also told me who to call in case of additional service needed. overall it was great experience . This was the first time that Choice Home Warrenty serviced my appliances. HS

4 years ago

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Lara North Miami Beach, FL

The processing of a claim is satisfactory in terms of timing and response. Opening of a claim is a straightforward process and self-explanatory. Customer Service reps are helpful and knowledgeable. I was a bit disappointed with initial determination that my claim had been denied, but sub-subsequent dealing with the Case Manager proved to be satisfactory.

4 years ago

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Tom Gardnerville, NV

Agents are informative and friendly.. Took my claim information and began the process in a timely manner. However, I received a notice via email that there is apparently an issue with authorized service agents as none have yet to respond. I was provided with an option to contact a service agent on my own. However, I have opted to let Choice deal with service agents.

4 years ago

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AL Belleville, IL

Cold weather came and our furnace stopped working . I called choice and requested help ASAP. A service man called the Sam day and came over to diagnose the problem . He found the problem , and 1 hour later the house was warm !

4 years ago

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Mary Schneider Magnolia, TX

I went on vacation for the holidays and both my pumps went out on my pool. We called Saturday and the Technician came out Monday. The pumps went bad. Choice Home warranty covered both of these pumps no questions asked!! That is great service!! I highly recommend Choice Home Warranty for your Home

4 years ago

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Carolp Opelika, AL

Always be sure to use one of Choices technicians. I used one of my own one time and they wouldn't pay the claim. Even though they had no one who could come out in a timely manner and my technician fulfilled all of their requirements including calling them immediately after the service was performed. Aside from that I have no problems with Choice.

4 years ago

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Tom Dunedin, FL

The tech was great! My microwave was deemed it would be best to replace it and I would receive an e gift card from Lowes for $191. So I checked what was available at that price. Not 1 over the range microwave for less than $229. not counting tax or installation! I was expecting to pay a little to replace the unit. not having to pay out of pocket another $200 + to get a lesser unit and install costs. Buyer beware!

4 years ago Edited January 10, 2024