Name: Choice Home Warranty
Rating: 3.8

star star star star_border star_border

Josephine Scott San Antonio, TX

well we had a bad experience 2 weeks ago I called on 12/6 to report a leak next to light fixture kitchen ceiling, so they said they would send someone out on the 12/10 well then they text my husband saying they were going to reschedule on 12/16 well now I have 2 leaks and a bubble with water we had to pop then today they text my husband and said they would reschedule on the 12/20 he got upset has health problems called and spoke to a nice gentleman and told him what was going on and was not happy with service this young man was nice enough to help us and someone text my husband and they will finally be here on 12/17 We hope.

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Dec. 17th, 2019

star star star star star

Reno Fuhrman Raleigh, NC

I was very impressed with how customer service handled my inquiry. I was contacted by a local technician the same day that I submitted my claim. Not only that, the technician came to my home & completed the work on the same day that the claim was made.

4 years ago

star star star star star

HANS SCHNITZLER Dallas, TX

The technician arrived on time. He did an excellent job, and explained to me how this functions. he also told me who to call in case of additional service needed. overall it was great experience . This was the first time that Choice Home Warrenty serviced my appliances. HS

4 years ago

star star star star star_border

Lara North Miami Beach, FL

The processing of a claim is satisfactory in terms of timing and response. Opening of a claim is a straightforward process and self-explanatory. Customer Service reps are helpful and knowledgeable. I was a bit disappointed with initial determination that my claim had been denied, but sub-subsequent dealing with the Case Manager proved to be satisfactory.

4 years ago

star star star star star_border

Tom Gardnerville, NV

Agents are informative and friendly.. Took my claim information and began the process in a timely manner. However, I received a notice via email that there is apparently an issue with authorized service agents as none have yet to respond. I was provided with an option to contact a service agent on my own. However, I have opted to let Choice deal with service agents.

4 years ago

star star star star star

AL Belleville, IL

Cold weather came and our furnace stopped working . I called choice and requested help ASAP. A service man called the Sam day and came over to diagnose the problem . He found the problem , and 1 hour later the house was warm !

4 years ago

star star star star star

Mary Schneider Magnolia, TX

I went on vacation for the holidays and both my pumps went out on my pool. We called Saturday and the Technician came out Monday. The pumps went bad. Choice Home warranty covered both of these pumps no questions asked!! That is great service!! I highly recommend Choice Home Warranty for your Home

4 years ago

star star star star star_border

Carolp Opelika, AL

Always be sure to use one of Choices technicians. I used one of my own one time and they wouldn't pay the claim. Even though they had no one who could come out in a timely manner and my technician fulfilled all of their requirements including calling them immediately after the service was performed. Aside from that I have no problems with Choice.

4 years ago

star star star star star_border

Tom Dunedin, FL

The tech was great! My microwave was deemed it would be best to replace it and I would receive an e gift card from Lowes for $191. So I checked what was available at that price. Not 1 over the range microwave for less than $229. not counting tax or installation! I was expecting to pay a little to replace the unit. not having to pay out of pocket another $200 + to get a lesser unit and install costs. Buyer beware!

4 years ago Edited January 10, 2024

star star star star star

Rich Simons North Branford, CT

After shopping for several months for a home warranty company and researching numerous Home Warranty company’s. Also, after speaking with a very pleasant and informative representative named Lisa from Choice Home Warranty. I decided to purchase the Choice Warranty total plan for my home warranty one year.

4 years ago

star star star star star

Barbara Metcalf Chandler, TX

I had Choice Home warranty for years . They were always there to help me in a timely manner . Due to unforeseen circumstances I was without it for a short while an I realized due to repairs I had to pay full price for I could not afford to be without them so I am back with choice home warranty and feel very secure. Me

4 years ago

star star star star star

Jeannette Grijalva Douglas, AZ

If your company lives up to your representative's opinion of you, then we are certainly in good hands. We are brand new and look forward to a long relationship with you and our personal representative. He is very knowledgeable about your services and very patient and courteous in dealing with customers.

4 years ago

star star star star star

Richard Peter Martin Paradise Valley, AZ

Service call was immediate, technician was thorough, found the problem immediately, will return with the needed parts in a few days, but found another problem I was unaware of and will order parts for that as well. Fixed my leaking washer temporarily and assured me it was safe to use in the interim. Happy as a clam with CHOICE!

4 years ago

star star star star star_border

Mark Mulholland Mt. Pleasant, SC

Just had my first service call. Am concerned about the extra step in your process (compared to the previous home warranty I had) that requires the initial technician to send in a recommendation for your review, and the resultant delay in getting the problem actually fixed. It was no big deal in this particular instance, but could be a major issue on more of an emergency repair. Could be a game-changer for me... I'm contemplating going back to the other provider.

4 years ago

star star star star star

Judy Marshall Kingman, AZ

I had a leaking garbage disposal and went to the website and followed the instructions. I got a response within the hour and had a serviceman at my home shortly afterword. He was friendly and helpful. He replaced the disposal and went on his way. Very nice person. I am impressed with Choice Home Warranty.

4 years ago

star star star star_border star_border

james cobon DeSoto, TX

CHW does respond quickly when service is requested. My concern is they instruct the technicians to replace or repair what part is required with the cheapest part possible. While I don't expect them to replace a part with the most expensive part available i do expect a part to be replaced with something similar to what they are replacing. They recently replaced a indoor thermostat that was programmable and they wanted to replace it with the cheapest thermostat they could find or I had to pay $250 for a similar thermostat. So I went to home depot and had to purchase a replacement. The upgraded thermostat I purchased cost $89 but the technician wanted to charge $250

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Nov. 21st, 2019

star star star star star

Misty D H Taylors, SC

My experience with CHW has been great. You have sent some great companies to assess our situation and determine what needs to be done. I had two technicians here this week for different problems that were very professional, polite and courteous. I am very grateful for your service. Thank you.

4 years ago

star star star star star_border

Cliff Tillman

I filed claim on 6-16-22 about two toilets running. Apparently CHW had problems obtaining a technician. I contacted CHW via emails three times before they finally had a tech accept the claim on 6-29-22. The technician contacted us on 6-29 to verify the appointment. They came within the timeframe and was able to complete the repairs in a timely manner. Only problem I had was the time from filing claim till a technician accepting the claim.

4 years ago Edited January 10, 2024

star star star star star

Kevin Hudson, FL

Over the years I have had many different home warranty plans with different providers. I can honestly say that we have never had an issue with Choice. They provide excellent service, a great plan for the money and are always available to get help when things are falling apart! Thank You Choice Home Warranty for providing peace of mind.

4 years ago

star star star star star

TN Waxhaw, NC

I was unsure about a home warranty but I received it from a home purchase. Well I couldn’t be happier. They re-Keyed the house, they fixed/replaced two broken garage door motors, they are reviewing the pool pump and the furnace right now. The claims process is simple and I’m an only out the small deductible. I am going to renew for next year.

4 years ago

star star star star star

Gary Edgar Marana, AZ

I can only attest to my interaction with Larry in your sales department. He was highly professional and answered every question with no pause or wavering. I learned to trust his recommendations. Hopefully, our experience will stay very positive. My preference is to have no reason to use your services, but if I do, I trust you will be there.

4 years ago

star star star star star

Les Fenter Marble Falls, TX

We called with problem with A/C heater. Abel contacted us and made appt. for next work day. He called on the day of appt. Said first appt. took longer than expected. Would be here around Noon. AND he WAS! He diagnosed the repair and came back next day early with part. We are simply amazed with this great service. Thank you Choice Home W.

4 years ago

star star star star star

James Gabo Sugar Land, TX

William was very thorough when he troubleshoot our electrical issue. Aside from fixing our problem, he provided education about what's causing the problem and its solution. My first claim with CHW was indeed a very pleasant one.

4 years ago

star star star star star

Tom g Milford, NJ

We had another company and they kept raising their price every time we went to renew. We signed up with choice 3 years ago and they kept their word that if we renewed before expiration, the price, plan and deductible would remain the same. They also had a lower deductible.

4 years ago

star star star star star

Michelle A Moody Mobile, AL

Service has always been prompt! Choice Home Warranty provides peace of mind when dealing with unexpected home repairs. Even the easy one can be a pain in the neck when you are working fulltime and are a single Mom. I love my Choice Home Warranty!

4 years ago

star star star star star_border

Norman Rehn Newbury Old Town, MA

After I received the phone call (a recording) saying that the decision had been made to replace my built in microwave, the email link for starting the replacement process immediately went to a pop-up offering me some money in lieu of continuing the process. There was NO explanation of the context or ramifications. Then, when I declined the pop-up, I was asked to explain why I was requesting MORE MONEY. Again, there was NO explanation of the context or ramifications. I think both of these steps could have been handled better on your part.

4 years ago

star star star star star_border

Danetta Mayden Baltimore, MD

I was going to cancel with Choice Home Warranty because I was having issues with my toilet but when I called the first time I was told it was not covered but we I called back to canceled I spoke with Wendy S R she was very helpful she listened to me & she set my mind at ease ..I was happy knowing someone cared about my issue..Mk Plumbing came out & I was very happy with their service very efficient & professional young men & my claim was covered & toilet is fixed ..thanks again to Wendy S R for helping me I really appreciate all you did.

4 years ago

star star star star star_border

Barbara Winston-Salem, NC

I love having a Choice Home Warranty! I spent more money up front by buying a 5 year contract. That makes my service call fee only $45.00. I have just used it for an electrician and an HVAC repair and a plumber. I have already paid for the policy! However, I do not recommend it for rental property unless you manage the property yourself. Trying to have a property manager make a claim has not worked well.

4 years ago

star star star star star

Jena Cottrell Barberton, OH

The process of signing up was easy and simple and dealing with Larry was great. So far there is no hidden fees or policies like other companies that I have dealt with in the past. We will see as the months progress if the service is as good as it has been so far!

4 years ago

star star star star star

Steve Lamansky Collierville, TN

I have had to file several claims during the first 8 months that our policy was in force. In each case CHW was quick to get back to me concerning what company was going to deal with the problem(s) I was having. They are efficient and have a "no nonsense" attitude about getting problems solved.

4 years ago

star star star star star

Brenda Gosnell Bessemer City, NC

My experience was a great one. The technician was an awesome person. Introduced himself upon arrival. Knew exactly what to do. Took care of my problem in a timely manner. Was very polite and well mannered. Felt at ease. Explained what was wrong. I will definitely recommend Choice Warranty to anyone. I am well pleased with their service.

4 years ago

star star star star star

C. Rodgers Cleveland, OH

I could not believe how quick my claim was handle and job completed (less then 10 hours from the call the job was completed. The company they sent, the men were excellent. they left a spit shine bathroom. I felt as if I had called in Maid service. keep that company. PEOPLE HOME CHOICE IS THE WAY TO GO.

4 years ago

star star star star star

Raheem Israel

The Customer service was excellent, my call was received expeditiously, friendly, and professional. I received assurances that my claim would be handled asap, and the Customer service person was very empathetic of my circumstances, really appreciated her sentiments!

4 years ago

star star star star star

Janice L. Smith Horton, AL

Kelvin, was the operator that helped me sign up for Choice Home Warranty. He was an extremely nice gentlemen and I cannot say enough about my experience with him. We each talked about where we lived and how each of us both wanted to visit the others home state.

4 years ago

star star star star star

Dwayne J Braselton, GA

Great customer interaction experience. The representative answer all my questions. She listened carefully and address my concerns. They appear to use cutting edge technology because as soon as I got to page 3 on their site the rep was already calling. They understand was true service is.

4 years ago

star star star star star

J B St Louis, MO

My A/C stopped cooling but the unit continued to run. I requested service via the website at 12:30 p.m. Confirmation of the requested service was received within 30 minutes. A repairman was dispatched and had the condenser replaced and A/C running by 2:30 p.m. This was the fastest repair service I ever received. I'm very pleased.

4 years ago

star star star star star

FRED l PELTZ Fort Mill, SC

With this last problem, I had to call 3 days in a row to find out that the service company did not want to file their report with Choice. The Choice people all followed through, trying to get the company to file the report. They finally gave up and sent me another repair company at no charge.

4 years ago Edited September 14, 2021

star star star star star

Debbie Farmington, MN

When I need CHW they came out and fix what need to be fix. I didn’t read the fine print on what they didn’t cover and it was a small amount so they didn’t have me pay it this time. I did read my contract on what they don’t fix so I’m aware for next time.

4 years ago

star star star star star

MariaL Coral Gables, FL

Today I secured peace of mind by buying coverage for a Total Plan for my home. Bernard was supremely helpful and demonstrated what true customer satisfaction should be . I’m truly impressed with his performance and trust that future experiences with Choice be met with the same level of professionalism and expediency.

4 years ago

star star star star star

Happy Consumer Wilmington, DE

I had a honest and kind representative to share the variety of service plans. The representative listened to my concerns and share with me affordable options and gave me time to make the choice of a service plan. Great opportunity for me not to worry about paying other contractors for services are provided through a home warranty plan.

4 years ago

star star star star star

Jack O Brentwood, TN

My father recommended Choice Home Warranty. I called Choice today I got the same sales rep that helped him a few months ago. Greg did a great job! He was very informative and willing to work with me on the price and length of coverage. I feel better having this coverage.

4 years ago

star star star star star

Becky Beaton Memphis, TN

Called Choice for service for broken garbage disposal. Within 30 minutes a local contractor called for service same day. All’s well and I’ve only had good experiences with the vendors they use. Had two other calls for other break-downs and they handled quickly and professionally.

4 years ago

star star star star star

michael tynan Daytona Beach, FL

I had choice home warranty on my condo that I lived in before moving to my current residence. I had had good experiences any time that I had a problem that I needed your help with. I want to help my brother and sister in law out, and decided to contact you all..

4 years ago

star star star star star

Kathryn Parker Deer Park, TX

I was on my way to church on Sunday morning when my garage door would not close. I called Choice Warranty and had an appointment for the next day. The technician called when he was 45 minutes away. Very prompt and fixed it. Even adjusted the brackets that holds the sensors so I won't knock them out of line when backing out of my garage.

4 years ago

star star star star star

Lawrence Hampton Fayetteville, TN

The representative was very kind and very knowledgeable concerning any questions that we had to ask during our purchase of choosing Choice Home Warranty. I would recommend Choice Home Warranty to anyone who is in the process of needing a service warranty for their home.

4 years ago

star star star star star

Eric Wilmeth Leesburg, VA

The contractor was timely, professional explaining everything as he went along diagnosing the issue. Once Chouce approval was granted within 10 minutes, he finished the job quickly. I would recommend this contractor very highky.

4 years ago

star star star star star

Bryant

Filed claim online for my A/C not working. Received call from CHW shortly thereafter to confirm claim and technician appointment for next morning. Technician arrived on time and fixed the problem. Was simple as that! Hopefully future claims will be that easy.

4 years ago

star star star star star

Nicholas Basciano Perkasie, PA

Re: Herrings Home Quality Services. I just wanted to say Andrew(owner) was great, so polite and professional, I felt like I knew him for years, also system seems to be working so far. I called Choice and within one day service was set up. Great service.

4 years ago

star star star star star

TERRY SCHATZ North Las Vegas, NV

They are way faster making your appointment to fix your problem than those other guys on home warranty. THE EMPLOYEE WAS ON TIME FIXED THE PROBLEM, SHOWED ME THE DEFECTIVE PART HE HAD FOUND. ALL OF THIS IN LESS THAN AN HOUR . MY FAMILY COULDN'T BE MORE HAPPY WITH CHOICE HOME WARRANTY. GREAT JOB!

4 years ago

star star star star star

Sharon Myrtle Beach, SC

Our HVAC issue was addressed the day after we contacted Choice Home Warranty. Sea Breeze Services promptly responded and identified our problem. The technician who serviced our unit was a very capable, conscientious and polite young man. Our unit is back up and running thanks to this quick and professional response.

4 years ago