Name: Choice Home Warranty
Rating: 3.8

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Delgado Lopez North Las Vegas, NV

I'm a returning customer from a few years ago. This morning I called to start new services on my two properties. I had to call customer service back less than 3 minutes from my initial phone call. Mr Damont B. was OUTSTANDING with additional follow up question that I had. Mr Damont did not put me on hold and didn't speak to me as though he was trying to sell anything. Mr Damont is very PROFESSIONAL and in my opinion deserves a pay raise or a promotion. More Choice Home Warranty representatives could learn from Mr Damont's professionalism.

6 years ago

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Lisa Davis West Jordan, UT

I have called twice to get more information about the program and while I did elect to purchase a warranty, it was only due to the product and NOT the folks on the phone. Both gentlemen were extremely pushy and frankly were rude to me once they realized I was 1- still trying to make a decision and 2- not interested in the multiple year plan option. I realize that these men may be paid on commissions, but you will never make a loyal customer of me if you don't respect my need to first gather information and second respect my answer of no. If I weren't sold on the product itself there is no way I would have purchased it based on my experience with your emplyees. One even commented that he didn't understand why I was calling and wasting his time if I wasn't ready to purchase right then. If you are trying g to improve the face and image of your company, I would start with the folks answering the phone. Super obnoxious.

6 years ago Edited September 14, 2021

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Anthony Lalia

Signing up for this service was very easy and smooth. Kudos to our representative name Jeff who was very knowledgeable , informative, and an excellent communicator! Thank you very much. This makes us feel much more at ease as being new homeowners! ?

6 years ago

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Cheryl Vasquez Garland, TX

It was very easy to go online and sign up. Although I did get a call from Wayne just after I signed up and he was trying to get me to buy the warranty and told me it was $420.00 after I had just paid $450.00 and he told me he would get with his supervisor to get me a refund and that a supervisor would be calling me and I should get an email. I still haven't received either.

6 years ago

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Timothy Ramsey Murfreesboro, TN

I have had nothing but great experiences with Choice Home Warranty, if their assigned tech isn’t available you can call your own and get reimbursed in some cases. They’ve sent certified and very personable contractors to my home. The response time is Great, from the time I call till I get a chosen contractor is very quick

6 years ago

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Alma Donlow Youngstown, OH

My sister has a choice home warranty and I have witnessed how beneficial it is just recently her water heater went out and it was taken care of quickly and all it cost her was $45 she loved it so much I decided to get it for my home.

6 years ago

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Donna Rigsby Erwin, TN

The followup call from Brittany, was very pleasant and she was very helpful to me. She was the first of 3 or 4 people that called me back after I entered my info online. She was the only person that took the time to explain everything to me, and answered all the questions that I had. I felt very confident in signing up with her.

6 years ago

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Sharon Ohlms Foley, MO

Today January 8th around 8 10 a.m. I went into my kitchen and water was flowing from my bathroom into the basement so I called Choice Home Warranty. The woman said after quite a while said that someone would be coming Thursday the 11th to fix a plumbing problem. That would be 4 days for me without water.! But I accepted it. But then I got an email saying that someone would be out to fix the problem at the wrong address. So I called Choice Home Warranty again and told them that the problem is at 550 Highway 79 North Foley Missouri. Not 1457 South Lake Sherwood Dr. Then the woman told me the plumbing company and their telephone number but she got the number wrong she left out the number 5 then I looked up the company and call them. He said he would try and make it here before January 11th. So with the woman getting the phone number wrong and the late service I give you guys three stars not five.

6 years ago

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Barbara Jackson Glenside, PA

I have Choice Warranty through Sears - and I didn't care for the service. I spoke to Warren this morning and found out that you are not that Choice - and it was awesome. I will save money and your service covers so much more than the Sears one. Thanks you so very much.

6 years ago

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Cathy Fayetteville, GA

We were having an issue with our present home warranty provider getting our appliances repaired and we just checking out other companies. Sal Marino went out of his way giving us great customer service and discounts. We hadn't even enrolled yet. He is amazing!!

6 years ago

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Frank Tolleson, AZ

The sales person Matt R., did an excellent job in answering all of my questions, and telling me all about the different discount offers that Choice Home Warranty cover

6 years ago Edited September 14, 2021

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Karolyn Gaddis Texarkana, AR

I am a new customer with Choice and this is my first claim. So far I am very pleased with their response. Hopefully everything will go well, I took the reimbursement option. Will soon find out how it goes. I really like the option. Thanks ChoiceHomeWarranty.

6 years ago

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Lisa Voges Winter Park, FL

The person I spoke to when reporting my claim was nice, but seemed a little unsure of himself on the phone. I was specific that I would only be available Thursday or Sat due to my job, but 2 hours later received an email and recorded phone message saying someone was scheduled for the next day (Wed) between 11 and 3pm??? Why, when I was specific to my availability, would he have scheduled the appt at a time not convuenent for me? Also- why is Choice warranty now setting my appt when you clearly do not know my availability? Most people work and can’t be available on demand. Very frustrating on top of the fact I’m already stressed it’s cold outside and I have no hot water. Choice warranty’s process is just adding additional stress as now I have to leave a meeting tomorrow to call the company assigned to ensure they don’t show up tomorrow when I’m not here.

6 years ago

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Diana Taylor Exeter, MO

This is my first experience using choice home warranty, first time I had to use it they worked fast to get someone out to us on our heating unit. (we Live in a rural area) so it took a couple of days for someone to get to us, the person they sent was and is great. the blower motor went out he replaced and the choice rep was great. still having issues and to wind up paying for an issue that wasn't covered. but it could have been so much worse. I still would recommend choice home warranty.

6 years ago

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Vinodh Nair Henderson, NV

Wow,wow.wow, very impressed at the speed my claim was handled, definitely a 10. Keep up the great work u all do. "GOD BLESS" "MERRY CHRISTMAS" The Nair's

6 years ago

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Niranjan Shanmuganathan Alpharetta, GA

I would recommend Choice Home Warranty over any other providers for the coverage they offer to others. The agent Jeff K was very detail oriented and provided all information's that I was seeking. He was very professional and courteous in detailing the benefits.

6 years ago

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Dyann Athena, OR

Initial impression of Choice Home Warranty was thru the internet when I left a message for somebody to call me. I received a call back within three minutes which impressed me. I chose them because they had the highest customer rating. Whether Choice Home Warranty remains a good choice remains to be seen when the people I obtained the warranty for has to call in to have something fixed.

6 years ago

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Brenda Lucas

Jeff was very responsive to my request for more information on a home warranty. Once we decided to move forward with the plan, Jeff emailed us with the policy information within minutes. It is nice to have all the information and contact numbers if we have further questions or need to use the service in the future.

6 years ago

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Modesto Silverio

Jeff was great helping us to obtain the warranty service for the least amount of dollars. We're greatful for his encourament to save on the service that we purchased. We hope that the company service will be equal to his motivation and caring.

6 years ago

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Sui Ting Tan

My husband and I have no experience with your insurance company. However, we have a pleasant experience with Sale Representative, Jeff K. Very professional. Very pleasant to communicate and work with. Smart to introduce a longer period of coverage and also to save us money as the policy holders. Closed the deal with no difficulties at all.

6 years ago

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Scott

Jeff K provided excellent service - answered all questions clearly and as a matter of fact- was very personable - and most willing to serve with great concern for all my questions and needs - worked a great deal also for a senior citizen. Looking forward to a great relationship with Choice Home Warranty

6 years ago

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Richard Buza

Customer service was very cooperative in helping get my broken Microwave replaced. Each time I called to get the status of my replacement I was treated courteously, and professionally by the representative that answered my call.

6 years ago

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Vicky Pomona, CA

First time use of the warranty for a failed air conditioner with parts that were still under the manufacturer's warranty which meant Choice was under no obligation to help with any of the costs - but! They covered 80% of the labor fee for the service provider to get replacement parts from the manufacturer and install them in the unit. Now, that's great service!

6 years ago

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Barbara Herchick Weehawken, NJ

I called to add my sister's home to a policy and spoke with Jeff. He was very knowledgeable and helped us to make an informed decision about going with a three-year policy instead of a monthly plan. Jeff got us the right plan for us senior citizens and I thank him for his help.

6 years ago

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Frank Riley Butler, PA

I was extremely pleased with the professional way in which my claim was handled and really impressed in the speed and quality of the Service Express Company they sent a supreme technician he was very knowledgeable and friendly overall experience was excellent and beyond all my expectations

6 years ago

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Gayle Woodlief Maricopa, AZ

I'm always so pleased with Choice Warranty. Every time a service person comes out they are on time, professional and very easy to work with. I haven't felt like I was taken advantage of and the service has been great. I have recommended Choice Warranty to many friends and I hope they take advantage of such a great company.

7 years ago

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Thomas Fledderman

The plumber was courteous and thorough. He went above and beyond what was expected. He made time for us early in the work day. ( It was an emergency situation. He was clean and fixed the problem to our satisfaction. He even showed us how to fix our doorbell in the process! He was a super nice and polite guy.

7 years ago

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jackie snodgrass

Choice handled my request for service Quickly and professionally . I had 2 issues That needed to be serviced. The people they Sent out were curtious , friendly,and efficient . I also love the fact that Choice is very Competitive on their price.

7 years ago

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Jamil A Azzeh

Your Sales Agent Mr. Jeff K is a tremendous asset to your Company ( Choice Home Warranry. He was so helpful , knowledgable and of great assistance to my needs. I am so pleased with your overall service & will not hesitate to refer my family & friends to CHW. Thanks again for a well done service.? Jamil A Azzeh

7 years ago

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Sean and Katie Harrison

Great people and really nice. I would recommend to anyone to have yall

2 months ago

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Valinda Wynn Washington, DC

The service and quality are two things that have made a difference.

2 months ago

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Michele White Alvin, TX

The service agent was great and the price quoted was within my budget.

2 months ago

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Margaret Tabor Hamilton Rapid City, SD

The guy I talked to was very sympathetic for me. He was very kind.

2 months ago

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Trevor Johnican Houston, TX

They are very responsive and helpful. Had then for 4 years now.

2 months ago

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Melissa McGhee Charlotte, NC

Technician was friendly and timely. He let me know exactly what next steps are.

2 months ago

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Lisa Garcia Clayton, NM

Good communication.. A nice customer service representative.

2 months ago

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Kedric Hurst, TX

Mr. H was very professional and took care of our appliance issues.

2 months ago

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Kerry Rosenboom Wichita, KS

This was such an easy process to take care of my electrical needs !!

2 months ago

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David Las Vegas, NV

Called choice had a heating problem was fixed with in six or seven hours.

2 months ago

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Betty Goodwin-Peppers Charlotte, NC

This Company Says You Are Cover 100 Per Cent Until You Need Services Done & You Are NOT Cover 100 Per Cent... I DO NOT RECOMMEND CHOICE HOME WARRANTY TO ANYONE!!!!

2 months ago

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Ken Colbert Oologah, OK

Prompt servicing and repairman was an "expert" in his field.

2 months ago

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Uriel Ogunlaja Snellville, GA

Timelessness of claim. Technician was prompt, polite and helpful

2 months ago

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angela rose

Definitely recommend. Speedy service when needing a technician to come out.

2 months ago

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Janice Hill Dallas, TX

I'm very pleased and happy with the service and the electric company

2 months ago

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Jeff Hummer Cocoa Beach, FL

Claims have been submitted.So far,so good. Let’s see what happens next.

2 months ago

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Joel Deaner-Rogers Berlin, WI

The amount they offer to replace an appliance are only about 30% of what the actual replacement cost will be

2 months ago

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Kevin Moors Alpena, MI

So far so good....you will get a 5 if I have a "no problem" claim....thank you. Very professional.

2 months ago

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donjan Aurora, CO

easy to file a claim prompt respons and a quality repair service provider

2 months ago

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Stephen K. Rowell Birmingham, AL

On time and courteous. He had my problem fixed in just a few minutes.

2 months ago

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RonC Marana, AZ

Service rep very professional and knows the product he is selling.

2 months ago