Name: Choice Home Warranty
Rating: 3.8

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Sharon Ceaser ,

Choice Warranty sent a technician out to fix our refrigerator even during Covid times. The technician was very thorough and informative. We have to purchase a new refrigerator but CW reimbursed us the value of our current refrigerator.

3 years ago

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Sallie J Goff-Kemp Davenport, FL

The quality of technicians you send out to do repairs needs your immediate attention. The work order was placed 12/22/20. The tech was scheduled to come out 12/28/20. I lost a lot of food due to my freezer not working. He was to arrive between 7am to 11 am, didn't show up until 6:30 pm. He pulled the refrigerator and diagnosed it having no freon. Communication between tech and CHW was terrible. After my numerous calls to the tech and CHW, another technician was dispatched - arriving 1/6/21. This tech was incredible - found the problem and made the repairs. Thank you Total Solution A/C & Refrigeration Service.

3 years ago Edited September 14, 2021

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we are pleased to hear that you were satisfied with the service provided by the last technician. We are making every effort to enhance the customer experience; therefore, we have submitted your positive as well as the negative feedback to the Director of Vendor Relations.

Jan. 12th, 2021

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Chris C Aurora, CO

The company itself seems to be pretty good after doing some research online. The only issue I have is the sales people are a bit pushy. The person I spoke with wanted me to buy a 5 year or 3 year plan. I told him that I have had a bad experience with a home warranty company and would like to try it out for just a year. He went from being pleasant and nice to being short. He basically ended our conversation by saying. "Fine, just know the rate may go up next year. Your contract will now be processed." The other issue is I was told you don't take American Express, but if I get the 5 year plan you would accept it. I hate to say it, but I hope the service is better than the sales.

3 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the sales experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Director of Sales who will review this matter and handle accordingly.

Jan. 12th, 2021

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naveen reddy Phoenix, AZ

Service is very fast and good. Makes easy way to submit the request through online and immediately request went to the nearest service providers and they scheduled the appointment and fixed it within 3 days. Everything were very smooth and I strongly recommend using this

3 years ago

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Earl K. Werner Rochester, MI

I have appreciated the coverage that Choice Home Warranty has provided when we needed repairs on our appliances in the past. While I did have some contentious exchanges over some issues in the past, My discussions with your representative have convinced me that your revised plan will resolve most of them for the future, and as a result of our conversation, I have decided to renew my coverage for another five year term.

3 years ago

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Loida Levy Dunedin, FL

Choice provided a quick response to my request and sent a very professional and well experienced technician to repair my refrigerator a lot faster than I expected. Both the technician and Choice delivered amazing service. I have already recommended Choice Home Warranty to three of my neighbors. Thank you.

3 years ago

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natasha parker Bowie, MD

I will never cancel my policy. I have been happy with every experience since day 1. I hear horror stories from friends with other home warranty companies and thankfully my experience has been pleasant and professional with Choice Home Warranty.

3 years ago

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Chris Gomperts Mount Holly, NC

Great service, coverage, and pricing. The best home warranty available. I had AHS before but Choice is better. Make sure you read the fine print of the contract terms for any warranty company. When you do, you'll see that Choice is by far the best choice! (no pun intended! Ha ha!)

3 years ago

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JOHN M CAMPBELL ,

I changed from American Home Shield to Choice Home Warranty because of Daniel C! He doesn't high pressure you and he looks for the best deal possible. I saved over $20. per month by switching to a superior plan and the rate is guaranteed for 5 years!

3 years ago

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Sreeni Paidi Frisco, TX

I am pleasantly surprised by the customer service of Choice Home Warranty. Had to use their service for the first time after some plumbing issues at home. They have exceeded my expectations for good painless customer service.

3 years ago

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tameca coleman Phoenix, AZ

I like that the contractors are timely. they let you know when they will be arriving for your appointment. They do quality work, they don't just show up and tell you something and collect the fee and leave, they are upfront about the work that is or is not needed.

3 years ago

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MIKE LEHMAN Henderson, NV

The repair man came right out,not a long wait,he did a good job,no leaks and was nice.The only thing i'm not happy with was that he replaced a $150 insinkerator top of the line garbage disposer with a $47 wasteking garbage disposer.I hope it works and lasts because it looked like a toy compared to my old one.I thought he should of replaced the old one with a new one as of the same value of the old one,I don't want to be DOWNGRADED when ever I have to use your service!!!Also I did NOT get a receipt,I would like one!!!!!!!!

3 years ago

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Alex ,

Daryl was an absolute pleasure. He was very friendly and expedient. He let me know what was happening every step or the way. I submitted my claim very late in the evening and by the very next morning he was on top of it and done well before noon! Just amazing!!! I’m a happy customer 🙂

3 years ago

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Victoria Newbill Cleveland, OH

My latest experience turned out to be very positive. My wall in oven has been broken for 5 months. The repair people tried everything then they recommended a new one. Choice settled it by offering me a check to replace it....thank you Choice

3 years ago

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Patricia A Glasper Las Vegas, NV

Great Service I called with a problem with my garage door opener and within an hour a Choice Representative called letting me know that a repairman would be out to fix my problem. I was pleased with the prompt response time in solving my Problem, Thank You Choice. Patricia

3 years ago

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Annetta Kirkman Tuscaloosa, AL

Life happens. It is such a relief to know CHW is there when I need it. Breakdown of home appliances is stressful enough. With CHW, I can rest assured that help is on the way. I file my hassle-free claim, a technician is dispatched to take care of the issue and I am back in the game in no time. I highly recommend!

3 years ago

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Kay B. Pinconning, MI

Daniel was very courteous and knowledgeable about the home warranty, offering several options for me to choose from. I hope I never have to use this but if I do I hope the service will be just as good as the sales job. Kay B.

3 years ago

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Sherri D. Artist North Chicago, IL

Customer service reps are pleasant but it took over 24 hours to get a technician out to me when my heat went out and I asked if it could be a higher priority but I was told all claims are treated the same. It was cold in my home with no heat and that wasn't enough for them to move my ticket to a higher priority. I wasn't pleased with that part. However, the tech that was sent to my home to repair my furnace was nice, professional and completed the job in a short time.

3 years ago

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Debra Friedman Fulton, MO

I called for a claim just now and was transfered to a representive within 3 minutes. She was very helpful and had a claim number very quickly and said I should have a tech contact me within 24 hours. Wonderful! Thank you. I will see how this all works out. I can't answer 3 of the last questions yet though.

3 years ago

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Mary Berglund Clearwater, FL

I was able to start my claim online and it literally took two minutes. It was a Sunday and I had my appointment scheduled Wednesday for this coming week. I had to push it out one day because it wasn’t convenient with my schedule but I was impressed with how quickly I had a technician scheduled to come out and fix my problem.

3 years ago Edited August 1, 2023

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Nicole Hill Goss Houston, TX

Easy to file and track your claim online. Glad we paid for the upgraded package- this paid for itself on this repair. We have never had a garage door spring bust and my very handy husband wasn't going to tackle this repair (too many horror stories out there about the spring uncoiling while installing). Thank you Choice Home Warranty

3 years ago

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evelyn gandy Charlotte, NC

Ms.Crystal G and Ms.Lakishma C are to be commended for using their wisdom, knowledge, and professionalism to satisfactorily solve the dilemma I had with my claim. They represent the best of the best in Choice Home Warranty. It is because of them that I chose to continue with my membership.

3 years ago

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Virgil Griffin Winchester, VA

Quick response. The friendly and knowledgeable technician arrived a few minutes before the scheduled visit. He quickly determined the problem and explained the solution. Shortly afterward the parts had been ordered and a new visit scheduled to install failed equipment and upgrades necessary to meet new building code requirements.

3 years ago

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Ira Bowry Wesley Chapel, FL

AS I was trying to register on line I received a call from Anthony who was very helpful in getting me signed up. That was fast work on his behalf. I do hope that if and when I need the services of Home Choice the response will be just as fast.

3 years ago

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Dennis Downing Fort Myers, FL

The technician was very knowledgeable and courteous. The person assigned to negotiate my disappointment with the offer was also very nice. However the offer and nonnegotiable were not satisfactory. I do not want or expect an upgrade from what I had but my research was not even close. I did not expect to get less than half of what a direct replacement would be. We are seriously considering stopping the service and some friends I had given your information to when I described what I expected wantedasked for. I have called them and told them about my settlement experience. I don't expect them to sign. The TV commercial does not describe my experience.

3 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons.
We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Dec. 14th, 2020

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Bhushan Lal Sopori Denver, CO

I find CHW is quite prompt in responding to claims. I also like the option they often give me to find repair service folks on my own. I do not like the fact that items that are excluded (not covered) are the ones that breakdown most often. Overall they provide excellent service.

3 years ago

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Purple4 Merritt Columbus, GA

We really like the quick response with my other home warranty company I had to all the work on finding a company for each service it was very difficulty and some companies didn't show up or didn't take that home warranty company so far We are very pleased with Choice

3 years ago

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Joel Harris Weaverville, NC

They tried to find help but could not So they ask if I could get my own repairman and I did. After getting everything okay They said go and us them. They were pretty fast because I did not have heat with 28 degrees outside

3 years ago

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Evelyn Gwynn Waldorf, MD

I made a request because my heater and hot water for my home was not working. The company arrived the next morning on time! He was very thorough and my heat work in a rapid time. However, I don't have any hot water at all. Now I have to call back for another service and I will be charged another $75.00 again. I made the request for both when i called in the first time. I know I will be told it's two separate workorders therefore if I want to have it serviced then I must pay the additional charge.

3 years ago

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Mark ,

I purchased this warranty for piece of mind so I could just make a call and be assured that my problem would be promptly addressed. I understand Covid 19 has affected everyone. Your attempt to address my problem quickly unfortunately resulted in a series of miscues and complications. I received multiple emails from you telling me first you were having trouble scheduling a timely appointment due to Covid. Then I received an email telling me I could use my own plumber and use the reimbursement process due to scheduling issues. I called my own plumber who did not fix my problem and left the premises abruptly without following your expected problem analysis documentation guidelines. This was not your fault or mine. I then received a call from your originally scheduled plumber telling me he was able to come. All this confusion led to my call to you to cancel the original appointment and then reschedule it again. Maybe if you had allowed the originally contacted plumber from Reliable plumbing more time to acknowledge your appointment request the reimbursement email leading to mass confusion could have been avoided. I kind of felt like I was on my own for awhile and wondered why I even had the warranty in the first place. When the plumber from Reliable plumbing arrived he was very competent and paid attention to detail. I was very pleased with his commitment and service. A maximum of $500 per year for a water well problem is not even close to sufficient for covering the expense of a pump replacement which is a common well issue.

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations.

Nov. 24th, 2020

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Douglas Barnum O'Fallon, MO

I have just enrolled in coverage, so my review is limited to the representative I spoke with. Dionne was very thorough and informative about the program, about coverages, and about my qualifications for potential discounts. I was very impressed with her presentation and knowledge.

3 years ago

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Louise Randall Phenix City, AL

My experience with Choice Home Warranty has been excellent. I have called them twice and a technician came to service my appliance within a day. The service was prompt each time. I am happy that my home is protected and would recommend them to anyone.

3 years ago Edited September 14, 2021

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Russ Vitaliano Waynesville, NC

Seth did a great job of explaining the home warranty program and followed up without being overly aggressive. I checked out the company on my own and Seth was honest in his claim about working with Choice Home as the number 1 company in the business. Thank you!

3 years ago

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Anthony Brunson McDonough, GA

Choice Home Warranty is Awesome, they handle your claims quickly and send the best technician to repair your items. If the technician can't repair your item, Choice Home warranty will replace it. Please get Choice Home Warranty and save money and headaches.

3 years ago Edited September 14, 2021

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Ashley Terrell San Antonio, TX

I love the promptness and quality of the work done on all of our claims, which have been just a handful, but they were all quality. I do think the buyout offer we recently received was low. We received $380 for a new stove but the cheapest one Lowes has is nearly $600. So that was disappointing, but overall we are very satisfied.

3 years ago Edited July 1, 2022

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LynnM Fort Lauderdale, FL

Choice Home arranged for a technician to come to our home to check on our lighting issue within a day of our call. The technician who came out was polite and very knowledgeable and fixed our lighting issue perfectly once our claim was approved. I would highly recommend this technician and was also happy with Choice Home.

3 years ago

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Donald & Sherry Wright Jackson, MS

The Claim Representative was very pleasant and understanding of my request. She appears to be very knowledgeable and posessed good Customer Services qualities and skills. My claim was taken and within minutes, it had been processed and a technician was dispatched. Great services !!!!!!!

3 years ago

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Julia Cox Water Valley, MS

Choice Warranty I believe is very prompt at what they do but some time it takes the parts a long to be shipped. I wold love to not have to wait for two weeks for my product to be service. The people that work for choice warranty seems to be very knowledgeable of work that they do.

3 years ago

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Helen Wesley Chapel, FL

So far, the service has been very prompt and the technicians/companies that have been to my house have been very professional, courteous, polite. They have informed me what steps have to be taken and what they are doing to put that into place.

3 years ago

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Rose Gillispie Charlotte, NC

It took less than five minutes from the time the choice home warranty agent answered my call to the conclusion of my call to get all the information needed to process my request for service. The representative was very knowledgeable about my concerns he was also very friendly ,, Thank you.

3 years ago

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Cheri Adcock Toano, VA

Frank was quite polite and efficient as he explained everything to us. He was quite professional and answered all our questions. We decided on the plan for 6 years of coverage. Quite happy with what we now have as a Home Warranty on our home. Thank you

3 years ago

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Reedy Cee Kokomo, IN

Repair person did a good job. It did take way too long to line someone up (2 weeks). We needed a negotiator to agree on a replacement amount. Agent Sean was very easy to work with. Don't be afraid to ask for what you feel is acceptable for a replacement figure.

3 years ago

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TJPennella Las Vegas, NV

Upon returning from a deployment I found my plan had expired while I had been away and had limited access to email. After one short phone call, the team was able to renew my plan and provide an even better offer for Veterans no questions asked. Thank you very much, I cannot say it enough!

3 years ago

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Judy K Colwell Littleton, CO

My husband and I are retired and have to really watch our money, before we signed up for choice , we worried we couldn't afford it, but after our furnace quit on us and Choice quickly fixed it , we realized we couldn't afford to be without this protection. As long as we own a home we will keep Choice, and refer to our friends and neighbors.

3 years ago

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T N Springfield, VA

Bruce was very attentive to my questions on helping me understand the coverage. He was also very willing to work with me on getting my premium lower as I have multiple homes. Overall, he is a very great representative for the company!

3 years ago

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frances kehoe Las Vegas, NV

we like how quick the response is on getting someone scheduled even on weekends. what we don't like is we've had a part that couldn't be found they looked and even the manufacturing company that made the part even send the part out broken every time the part was sent from either a part house or the company itself it still was broken 6 times and we still have NO oven to this day and no one has settled on the dish washer that the 1st company said it's not worth replacing the part. we have 4 policies which we very much doubt we will continue with Choice after this we have a 5 yr contract with all of them . I'm sure we'll be done after this

3 years ago Edited September 14, 2021

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations.

Oct. 22nd, 2020

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Delia Ancira Houston, TX

I’ve had a very good experience with my recent repairs. Everything was handled in a timely manner. However, I very unhappy with the changes that are to take effect at the end of October. My premium and copayment will be increasing. I have had my policy for several years and have never used it. Now that I’ve used it I was notified that there will be an increase in the cost to have this plan. It makes me feel like I’m being penalized for using it. I’m not feeling good about this at all.

3 years ago Edited January 10, 2024

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Edward Foster Las Vegas, NV

I’ve had to use Choice Warranty twice recently and in both instances, the service and the providers were outstanding. They were polite and professional. They solved my problem efficiently and were what one should expect from professional tradesmen! I would certainly recommend a membership in Choice Warranty!

3 years ago Edited January 10, 2024

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Michael Sierra Vista, AZ

Company is quick to respond; however, they are hesitant to pay out on big ticket items. Our stove caught fire, and they provided $299.99 cash payout. There are no stoves of any quality whatsoever that can be bought with that! As long as replacement is not involved, no issues! We've had good luck with things like washing machine repair, air conditioning repair, and fixing a leaky faucet.

3 years ago

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RJ Rosenstein Chesapeake, VA

CHW was very responsive to our request, and worked with us to solve a problem. We had a minor leak with our kitchen sink faucet. CHW sent a great plumber from JR Plumbing. The plumber was professional, wore a mask and glove the entire time he was in our home, and did a great repair for us.

3 years ago