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Choice Home Warranty

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13,752 User Reviews

8.5

Overall Score

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Logan Houser Mechanicsburg, PA

I have tried to Call 3 times since I have been active. The sales person has yet to call me back. I may call and cancel to get my money back at this point.

3 years ago

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Vince Scottdale, GA

Timely and high quality service. I would definitely recommend to anyone.

3 years ago

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Linda L. Raleigh, NC

It was easy to sign up for, we shall see if it is worth the money when I need to use the service.

3 years ago

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Darlene McConnell Arlington, TX

Agent was very well informed. Answered all of my questions. Good service.

3 years ago

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Reva Cosby Cibolo, TX

Covered items are very limited. But, the covered items have been very satisfactory.

3 years ago

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Rachel Mabe West Augusta, VA

Very easy to sign up for home warranty. Excellent customer service!

3 years ago

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Terri Pittsburgh, PA

Choice does great work getting good people that does great work.

3 years ago

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clarence mahaffey Ooltewah, TN

The customer service is great at explaining all the details of my warranty.

3 years ago

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Barbara Ford Black Mountain, NC

The gentleman that I spoke with was informative, polite and helpful.

3 years ago

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Manohar Muttreja White Plains, NY

very quick response & technician assigned to fix the appliance.

3 years ago

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Sharon Payton Carthage, TN

I can only rate the young man I spoke with, he was very polite and very informative.

3 years ago

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Anonymous Carrollton, TX

I tried to buy this product got great communication through email, but when I called could not get through to a live person. So I went with another company

3 years ago

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Marvin Alvarado, TX

The web page was very easy and excessable. Easy to fill out.

3 years ago

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Wayne Texarkana, TX

Took care of my problem. Serviceman was friendly, professional introduced himself.

3 years ago

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Anthony Allen McKinney, TX

Simple claims process. Quick service set up after initial call.

3 years ago

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Milo Richardson, TX

Your Choice Company and Mr. Smith were excellent and prompt service providers

3 years ago

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steven savitz Bessemer, AL

everything fine...so far. we shall see when the appnt comes around

3 years ago

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Iris kleidermacher Winter Garden, FL

every time I call for somting it's not cover and when some one come to fix the try to sell you things

3 years ago

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Kim Keel Ocala, FL

Customer Service Rep was awesome and made the setup very easy

3 years ago

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Yolanda Harrison Corpus Christi, TX

JUST MADE A CLAIM ON MY INSIDE AC AND THE CALL BACK REPRESENTATIVES WAS VERY RUDE AND HAD NO PATIENT.

3 years ago

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Ron Burick Mesilla, NM

Great customer service, explaining coverage, options, and terms.

3 years ago

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Anonymous

The salesman lie and deceive you to get their business and then when you have a claim none of it is covered. I don't appreciate the sleazy way they do business.

3 years ago

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Steve Visoski Rowlett, TX

Service has been very good, and I am glad to be able to extend my warranty.

3 years ago

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A new customer Abilene, TX'

no. not business. it is competitively priced and cheaper than others...there was a promotion sale when I bought

3 years ago

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AARON JENKINS Chickamauga, GA

they always try to find a excuse not fix the probraum. they never repaired anything under warranty,i think the people they under to do the repair is in the bed with them.

3 years ago

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Eyad Skaf Chino, CA

Great and fast response. follow up of claim and immediate dispatch to repair

3 years ago

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Vijay Agrawal

Choice Home Warranty does not cover everything they say when they sign you up! Please be aware of this company who is promising more than what they can deliver.

3 years ago

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Sann Mount Juliet, TN

So far every experience with Choice has exceeded my expectations.

3 years ago

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James Webster Memphis, TN

very bad service wont expedite pay fast enouge

3 months ago

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Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Feb. 11th, 2021

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Christine ,

Misrepresentation at point of sale....service is subpar

3 months ago

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Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director.

Feb. 9th, 2021

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scott alm Lake in the Hills, IL

They cover nothing and make false promises.

3 months ago

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Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home. Choice Home Warranty encourage all of our customers to review their coverage.

Feb. 2nd, 2021

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Donald Davis Philadelphia, PA

had a problem with my furance because it was old my claim was rejected

4 months ago

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Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously. Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage .

Jan. 18th, 2021

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Anthony McGee Tyler, TX

Awful company , poor customer service . Avoid like the pandemic

4 months ago

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Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home. Choice Home Warranty encourage all of our customers to review their coverage.

Jan. 4th, 2021

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Verified Customer

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LUZ E GOMEZ

you did not respond for the damage to my air conditioning

9 months ago

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Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously. Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase. We encourage all of our customers to review their coverage. It may also be found on the Choice Home Warranty website under User Agreement. Upon review of your specific claim, the failure that occurred to your unit, is not “Included” in accordance with the terms and conditions of our policy.

Jul. 21st, 2020

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Verified Customer

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Simone Sachs

The handling of my claim very poor and unresolved still

9 months ago

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Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In a recent review of your claim, our records show that the technician was not willing to rebuild your item as it would carry additional issues. The technician suggested replacing the item.

Jul. 21st, 2020

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Verified Customer

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Rosemary

They did not fix the problem but I paid for it

9 months ago

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Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously. Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase. We encourage all of our customers to review their coverage. It may also be found on the Choice Home Warranty website under User Agreement.

Jul. 21st, 2020

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Verified Customer

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marina peterson

They do not cover complete repair of some items

9 months ago

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Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home. Choice Home Warranty encourage all of our customers to review their coverage. It may also be found on the Choice Home Warranty website under User Agreement.

Jul. 21st, 2020

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Verified Customer

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V H W Palacios, TX

Problems with Vendors you send to customers

10 months ago

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Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the services we provided. Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director.

Jul. 2nd, 2020

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Verified Customer

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Richard Hamms

The warranty only covers partial replacement

11 months ago

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Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the services we provided. We are committed to providing a positive customer experience therefore, we appreciate your feedback.

May. 26th, 2020

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Verified Customer

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John Manuel

Because everytime something broke it's not covered.

11 months ago

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Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously. Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase. Our policy covers mechanical failure due to normal wear and tear. We encourage all of our customers to review their coverage.

May. 26th, 2020

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Verified Customer

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Bradley Thompson

Have issue resolving a claim that has taken way too long

11 months ago

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Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the services we provided. We are committed to providing a positive customer experience therefore, we appreciate your feedback.

May. 26th, 2020

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Verified Customer

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Terrance Roberts

3 occurrences not covered but I was charged by the vendor.

11 months ago

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Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

May. 26th, 2020

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Verified Customer

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mona Bentley, KS

Find anyway they can to not pay for things that should be covered

2 weeks ago

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Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home. Choice Home Warranty encourage all of our customers to review their coverage.

May. 6th, 2021

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Verified Customer

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William Bates Blacklick, OH

There is some misleading comments within the contract

2 weeks ago

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Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously. Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase. We encourage all of our customers to review their coverage.

May. 6th, 2021

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Verified Customer

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Dennis Hughes Waxhaw, NC

They sell one thing but when you have a claim it’s not covered

2 weeks ago

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Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously. Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

May. 6th, 2021

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Sharon Shorrow ,

Most folks in customer service are difficult to understand.

6 months ago

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Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Nov. 17th, 2020

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Melvin Kelsey ,

I've been without a washer for over 3 weeks, no one has reached out from choice

6 months ago

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Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter and handle accordingly.

Nov. 5th, 2020

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Lionel Cortez San Benito, TX

Takes 2 week's to repair problems, and the contractor gets the lowest price for items to repair.

7 months ago

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Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations.

Oct. 20th, 2020

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Guenter Falz College Station, TX

I don't like much. You're not offering the costs for a replacement, only about 50%. SHAME ON YOU!

7 months ago

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Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In a recent review of your claim, our records show that we have provided you with a satisfactory resolution, in which we are glad to report that you have accepted.

Oct. 20th, 2020

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Jerry San Antonio, TX

Have called five times on problems with my home and. They have not covered one of them yet...

7 months ago

Choice Home Warranty Logo

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home. Choice Home Warranty encourage all of our customers to review their coverage. It may also be found on the Choice Home Warranty website, under user agreement.

Oct. 1st, 2020

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