Name: Choice Home Warranty
Rating: 3.8

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M Wang IL

I gave 4 star for the issue is solved, but the experience was not good. I had AC issue for 3 weeks and finally it is fixed. It was assigned to one technician and he said there is leakage and need to get approval to check it up. He never came back and returned my calls. Thankfully, CHW assigned another technician after I called three times in the third week and second technician identified the problem and had it fixed.

2 years ago

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Jeff Diedrich McKinney, TX

I put a claim in on Saturday June 26th, by Sunday night had the repair Company and number . Monday morning they were here ahead of schedule which in these days is almost unheard of. Took about 30 minutes fixed and they were gone with cold air blowing. We still can not believe they came that fast here in Texas.

2 years ago

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Sharon Essex Junction, VT

My refrigerator stopped working and they had a service repairman at my house the next day. My refrigerator could not be repaired and they offered me a fair price to replace it. The women that helped was awesome with my claim.

2 years ago

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Laurie Ulrich Homewood, IL

I have found the process--once it's turned over to the technician--to be everything I could hope. The technician, in this case, but also in previous are helpful, communicative and eager to serve. Completing the original claim and talking with the Choice phone representative was less satisfying--I definitely had to "wade through" the attitude of "this is the way we do it, ma'am" in order to get my claim processed.

2 years ago

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Dr. RUBY McMILLIAN, Th. D. Mobile, AL

I recently had an issue with my Samsung Electric Dryer. It was serviced three times but could not be repaired. I was offered a replacement cost. I disputed their offer. Sent in detailed information and the cost of my dryer. After the review, they agreed and gave me a fair price.

2 years ago

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papadoc Acworth, GA

My air conditioner quit and I notified Choice. By the next morning I was advised of an appointment the next day with a technician. The Tech arrived on time, assessed the situation and promptly repaired it. The Tech was professional and very well informed. I am now enjoying the cooling effects of a functioning machine.

2 years ago

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Mary Drew Atlanta, GA

I put in a request and less than 24 hours later a technician arrived to diagnose my problem. The repair was approved and I should have it fixed in 2 weeks. I will update my review if I have any issues but so far I am very pleased!

2 years ago

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Kevin Wright Independence, KY

We have had Home Choice Warranty since purchasing our home. We have had 2 appliances go bad (hot water heater and washing machine) and the service has been very good and we have been very pleased with how the claims were handled. Will use Choice for years to come and recommend.

2 years ago

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Ray Diaz Surprise, AZ

The ac went out at our home during the summer. We were afraid it was going to take forever to get someone out to look especially since it was the first time using CHW. Nothing was further from the truth. It went so well and we were back enjoying the cooler air very quickly. Great overall experience.

2 years ago

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Patricia Baskerville Baltimore, MD

Hello I've had choice warranty for my home warranty for over two years now. I've had the opportunity to use their services on two separate occasion. One for a plumbing issue and the other for an issue with my a/c unit, both times I received prompt and expert service. I would recommend choice warranty, as an A 1 company of my choice.

2 years ago

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Rita Fort Worth, TX

I have been trying to get my payback since March I have septic coverage that is serviced through a county approved contractor. I reported the septic problem and filled out the paper work about the company my contract is with. They stated it was not approved but it was for $798. and they even talked to the contractors owner. Now they promised at least $500 but no money was refunded to my credit card. So I called numberious times and now they say they'll send me $470. No money yet. Not fair. I also have a garage door opener problem . It's been acting up since January 2021 they've sent out numerous companies and I've paid my $65. Each of the times. Parts replaced but never fixed. Door came down on my dog . Vet visit for dog!I don't feel I should have to pay $65. So many times. It should have been covered after the first $65.

2 years ago

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Cindy Bryant Berea, OH

Claim process is easy. What I least like are some of the companies you work with...the last heating and preconditions company was supposed to be here friday,June 11, and they never showed up or called to cancel. I think you should screen companies thoroughly.

2 years ago

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Jason Vercillo Round Lake, IL

My wife did not like no human contact with only email communication it makes people feel left hanging… you should consider text communication so people don’t feel driven to watch their email… How ever the service was prompt communicative - cognitive - friendly - hard working in hot condition. The company should not up sell by communication they hound up sell with promotional sheet…. Showing option with Cost of upgrade printer otherwise when the tech up sells you feel like you could be taken advantage of … example I negotiate fir a living and am aware of cost of product - but what about older person or women/man retired or elderly or young couple not aware of cost they immediately go on defense.

2 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Jun. 24th, 2021

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Vicki Smalley Bolivar, MO

I filed a claim on line, was promptly notified by the repair company and an appointment was set up. They arrived on time, were extremely knowledgeable and fixed our AC unit in no time. They gave us some advice on how to clean the exterior part of the unit. It was one of the most enjoyable repair experiences I’ve ever had.

2 years ago

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[email protected] Lincoln, NE

So far I am pleased with the ease of reporting the claim. The agents have been cordial to talk with. Once the claim is advertised seems to be where the problems start. I takes a long time to get a tech company to respond to my problem. You send me a notice that I can get my own tech but there are all kinds of problems there. First it is hard to find a company that will mess with a warranty company like yourselves. If I do find one you won’t pay any labor. It’s just not a good situation. Seems like you need to develop a better reputation with these companies.

2 years ago

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James Trapani Gainesville, VA

Although the experience was seamless, I was slightly disappointed in the final outcome. Our washing machine needs to be replaced. We paid about $1,000 originally since it was a larger drum high efficiency washer, but the original replacement amount Choice was going to provide was only $346. I had to fight to get more money for the replacement. We finally agreed to $476. That still isn't enough, but grateful to get what we received.

2 years ago

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Buster Miller Denver, CO

Happened really fast if anything I would say just let the customer know they will be getting call so quickly. Love the urgency just questioned the authenticity of the call. It went smooth, but fast. Would like to make sure we cover everything of importance since it moves pretty quickly. Overall good experience.

2 years ago

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Cindy Ramos San Antonio, TX

The technician was very friendly and presentable. He was able to determine that our washer was repairable but the parts needed to be ordered. Advised that I would be getting an email on when the parts would be available and another appointment is scheduled for next Thursday. I’m ok with that because my washer is semi working.

2 years ago Edited July 18, 2022

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The Oyer Family Fort Leonard Wood, MO

Choice seems like a decent company. Worst experience so far is the amount of calls they give to you when you are inquiring about plans. I couldn't pay that call and everyday for two weeks, I received a call from some sales rep. Finally when I had the time to do the purchase, I received 100 off the annual price, free month and 20 off of the service call fee. Way better than the offer when I first called. Choice took care to make a competitive offer that I couldn't refuse. Otherwise, the annoying calls would have lost my service. We will see how their service calls work in the future.

2 years ago

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Anita Hewes Daphne, AL

It took a really long time to get someone with enough sense and who knew what was going on to Finally get the ball rolling and fix my air. This started in June and hopefully my unit will be replaced this week. Being in the South it has been in the high 90's to the 100's Thank You Patricia for a job well done.

2 years ago Edited January 10, 2024

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

Jun. 21st, 2021

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Beverly Giarrante Mundelein, IL

I already have a choice warranty on my home and wanted to purchase a warranty for a investment property that I am selling. The rep was very helpful and quickly provided all the information I needed to purchase a total plan for our house we plan to sell.

2 years ago

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Roger Cohn Tucson, AZ

I went online and filed a claim for my pool problem. they responded right away. Not finding a contractor immediately they offered me the reimbursement method. I decided to wait until they found someone. The tech came out, I paid my service fee and he fixed my pool problem in about an hour. It's fine now . thank You Choice

2 years ago Edited October 13, 2022

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JOAN BARTON Pensacola, FL

Correspondence was great. Every person that I talked with was real nice. Called me by name which is important to me. Technician was on time, professional, nice appearance, clean, liked our puppy. Just a nice experience. Have recommended him to my neighbor already. Thank you, Choice Warranty. Joan Barton

2 years ago

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John Adams Ormond Beach, FL

Exceptional service. I called in the claim at 4:00 pm Tuesday and the A/C was back in operation by Noon Wednesday. Can't do any better than that. I truly appreciate the great service. Outside temp was 93°. Technician was professional.

2 years ago

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Bruce Eads, TN

The first time we had a problem, it was taken care of, and we were kept aware of what was happening. However, the last problem we had was taken care of in a great great manner. Mr. Lee checked in with us daily, to let us know a part was ordered, when he expected the part to be delivered, and then to let us know it had arrived. He was very pleasant, and explained everything so we could understand what he was doing. He is an asset to CHW.

2 years ago

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Quincy Ware Cordova, TN

Awesome customer service experience! Reported issue and appointment setup within a couple of days with satisfactory resolution the following day after technician visit and diagnosis. Thanks for standing behind your warranty and services.

2 years ago

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Tom Kulczycki Reno, NV

Responsive service call (two days). Firm that came out was very professional and capable (Reliable Garage Door Service). Turns out that no parts needed to be replaced at this time, but he pointed out a component that was nearing failure and would probably require service in the future. Adjusted a number of components and ensured proper operation before leaving the property.

2 years ago Edited February 6, 2024

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Jun. 9th, 2021

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Rox Allen Kerby Edmond, OK

I honestly really love Choice Home Warranty in most cases, but with my last 2 claims I have had costumer service reps give me wrong information that almost landed me holding the bill. Coverage is awesome, and when it has gone right there is no better especially compared to the previous home warranty companies I've had, but the the costumer service reps have told me wrong information more than once, 3 times actually. I still recommend them Choice over the other companies, but watch what costumer service tells you.

2 years ago

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Vivek Kumar East Hanover, NJ

Requesting the repair was extrremely simple. It took me a few seconds to do so online. The technician came as expected on time. He was very pleasant to deal with. This was my first request and Choice got full marks in terms of my expectations!

2 years ago

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Patricia Geyer-Patton Vero Beach, FL

Your prompt response to our request was excellent! Scheduling the contractor was within a couple days of our email. RMJP Appliance Repair showed up on time, assessed the problem efficiently, and you promptly approved the work. What more could anyone ask for?!?

2 years ago

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Mike Cape Coral, FL

My A/C all of a sudden quit cooling at 9PM. I filed a claim not expecting anyone to come out that evening, but early next morning, the A/C company was at my door fixing the issue. Choice has always sent people out with no questions on all the claims I have filed. Very pleased with them.

2 years ago

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John Allison

I got a very fast and good response when I called with a microwave problem. A claim number was allocated within minutes (about 45 minutes ago) and I am now awaiting a call from an approved technician to come, critique and resolve the problem

2 years ago Edited December 1, 2021

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JWHare21 Madison, AL

I used the online claim feature. We had no AC once returning home after 1 week. That evening I had the company info and called their rep. The response and service was great. Choice Warranty did a great job arranging a very reputable and skilled hvac company. Very pleased with the results.

2 years ago

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Philip Croxford Fort Myers, FL

I had my water heater repaired to my satisfaction, quick and easy. Just sign on to a website, make your claim, tech contacts you within the hour, next day arrives and repair complete. Great service, wish I had signed up years ago.

2 years ago

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Bill Forshay

He came before my original appointment day. He went right to work taking my clothes dryer part to replace the belt. He had to work in a cramped area. It was a stacked dryer and washer in a little area not much wider that the units. He had to get a ladder to get the top off the dryer. I was very satisfyed with his work.

2 years ago

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Orlon & Esmeralda Nashville, TN

My friend referred us to Choice Home Warranty Thank you Cindy and Archie answered the our called and patiently answered every question that we had and because of that we decided to go with it. Additionally, He was kind and courteous Thank you Archie

2 years ago

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michael johnson Houston, TX

I am a Vietnam Veteran and was very pleased that you give vets a discount. I am very grateful for companies that recognize that our time spent away from our families in service to our country matters to you. I will tell other vets about your company.

2 years ago

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Jhardy0786 Brooklyn, NY

Best thing I ever did for my house was to get choice home warranty now I just call one number if something breaks. And I pay only one lower price every month no more worries is that still covered did I renew that warrant. No looking through a box of warranty’s for that appliance it has made my life so much easier

2 years ago

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Jihad Mohammad Paterson, NJ

quick response for appointment scheduling technician email response for appointment scheduling adequate time for parts repair. More technician training is needed to adequately check for safety on all appliances to make sure appliances are working properly. Customers should not be telling technicians that they need to do a maintenance check on their appliances. Technicians should be knowledgeable about maintenance check automatically and should be their main priority for all appliances.

2 years ago Edited May 9, 2022

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Gabby Cruz Wichita, KS

Absolutely satisfied!!! Put a claim out and the very next morning someone was out to fix our garage door. It was so easy to do. So glad we have choice home warranty!! Our agent was so nice to walk me through it all. She’s amazing!!

2 years ago

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Susan Coviello Acworth, GA

Service was excellent, but wish I was able to speak to a human, instead of it being a virtual assistant. The company All HVAC Services was excellent! Top notch. And if it wasn't for me getting a call from them the night before I would have missed the appointment. The virtual assistant gave me the wrong time. But the owner Larry was great and accommodated a time for me. But I did receive a call when the virtual assistant said I would. Thank you Choice! Susan Coviello

2 years ago

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Paul W Demarais Bonita Springs, FL

Always keep you up to date on exactly what is going on concerning the status, and the service company they have contacted for you. MY recent experience with Gator Drain and Plumbing was simply outstanding. They kept me updated on their arrival, and when they arrived they were very professional in all aspects.

2 years ago

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Russell Weiss Pompano Beach, FL

Good so far. They did deny one claim. I suppose I should have read the policy more closely, so please be sure that you do. They upsell you on the policy because it has limited roof leak coverage. They don't bother to ask you what type of roof you have... but then when you make a claim, they mention that their policy excludes tile rooves. They approved the first appliance claim for my refrigerator, though, and scheduling was easy. Repair has not been completed yet (part had to be ordered), but so far so good.

2 years ago

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Ron Wisdom El Mirage, AZ

I bought this coverage for our "New" older home, reason was because the home came with appliances I did not know anything about, like if there were any problems. Glad I did as 2 months into our "New" home the A/C went out, made 1 call and paid the service fee and it was fixed. SAVED me about $1400 and I only paid the $69 service call

2 years ago Edited July 11, 2022

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Janet F Price Patterson, LA

It covers everything that I wanted. The salesperson had knowledge about the warrant. Latashia W. had answer all my question before I ask. I didnt even had time to compare this company with another because she had sold me on this plan. I was affortable. I thank God for a company like this.

2 years ago

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Judith Pavsek-Green Phoenix, AZ

As a new customer I can only address the great ease in the process of buying this warranty program. I have used other companies and had mediocre service. But I have multiple family members who have had Choice Home Warranty long enough to require repairs and they are very happy with the service. That sold me.

2 years ago

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Mandy Pesce Laurelton, NJ

The rep who signed us up was extremely helpful and offered us a great rate and discount. He was local to our county and in our state and he was able to assist my family and friends in signing up for policies the same day as well when I referred them. I would recommend them to any homeowner I know!

2 years ago Edited October 28, 2021

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Giovanni Carapelli Myrtle Beach, SC

Had an issue with the AC system in our new home. The Choice company assigned a tech within 2 hours from the moment I opened the claim, and the tech came within 48 hours. The tech was able to diagnose and promptly fix the issue and get our AC back in operation. I am very satisfied!

2 years ago

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Terri Neubeck-Reed San Antonio, TX

This claim was handled in the most expeditious manner. It was for a refrigerator that holds my medicines. Technician came same day, & the issue was resolved prior to the technician leaving. I was kept in the loop from start to finish.

2 years ago

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Virbamul Austin, TX

The crew came right on time . I was stuck in traffic and they waited for me to get here. They found out very quickly what was wrong with my appliance, and fixed it in a timely manner. They were polite and competent. It’s one reason that I love this company

2 years ago Edited January 10, 2024