Name: Choice Home Warranty
Rating: 3.8

star star star star star_border

Evelyn Gwynn Waldorf, MD

I made a request because my heater and hot water for my home was not working. The company arrived the next morning on time! He was very thorough and my heat work in a rapid time. However, I don't have any hot water at all. Now I have to call back for another service and I will be charged another $75.00 again. I made the request for both when i called in the first time. I know I will be told it's two separate workorders therefore if I want to have it serviced then I must pay the additional charge.

3 years ago

star star star star_border star_border

Mark ,

I purchased this warranty for piece of mind so I could just make a call and be assured that my problem would be promptly addressed. I understand Covid 19 has affected everyone. Your attempt to address my problem quickly unfortunately resulted in a series of miscues and complications. I received multiple emails from you telling me first you were having trouble scheduling a timely appointment due to Covid. Then I received an email telling me I could use my own plumber and use the reimbursement process due to scheduling issues. I called my own plumber who did not fix my problem and left the premises abruptly without following your expected problem analysis documentation guidelines. This was not your fault or mine. I then received a call from your originally scheduled plumber telling me he was able to come. All this confusion led to my call to you to cancel the original appointment and then reschedule it again. Maybe if you had allowed the originally contacted plumber from Reliable plumbing more time to acknowledge your appointment request the reimbursement email leading to mass confusion could have been avoided. I kind of felt like I was on my own for awhile and wondered why I even had the warranty in the first place. When the plumber from Reliable plumbing arrived he was very competent and paid attention to detail. I was very pleased with his commitment and service. A maximum of $500 per year for a water well problem is not even close to sufficient for covering the expense of a pump replacement which is a common well issue.

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations.

Nov. 24th, 2020

star star star star star

Douglas Barnum O'Fallon, MO

I have just enrolled in coverage, so my review is limited to the representative I spoke with. Dionne was very thorough and informative about the program, about coverages, and about my qualifications for potential discounts. I was very impressed with her presentation and knowledge.

3 years ago

star star star star star

Louise Randall Phenix City, AL

My experience with Choice Home Warranty has been excellent. I have called them twice and a technician came to service my appliance within a day. The service was prompt each time. I am happy that my home is protected and would recommend them to anyone.

3 years ago Edited September 14, 2021

star star star star star

Russ Vitaliano Waynesville, NC

Seth did a great job of explaining the home warranty program and followed up without being overly aggressive. I checked out the company on my own and Seth was honest in his claim about working with Choice Home as the number 1 company in the business. Thank you!

3 years ago

star star star star star

Anthony Brunson McDonough, GA

Choice Home Warranty is Awesome, they handle your claims quickly and send the best technician to repair your items. If the technician can't repair your item, Choice Home warranty will replace it. Please get Choice Home Warranty and save money and headaches.

3 years ago Edited September 14, 2021

star star star star star

Ashley Terrell San Antonio, TX

I love the promptness and quality of the work done on all of our claims, which have been just a handful, but they were all quality. I do think the buyout offer we recently received was low. We received $380 for a new stove but the cheapest one Lowes has is nearly $600. So that was disappointing, but overall we are very satisfied.

3 years ago Edited July 1, 2022

star star star star star

LynnM Fort Lauderdale, FL

Choice Home arranged for a technician to come to our home to check on our lighting issue within a day of our call. The technician who came out was polite and very knowledgeable and fixed our lighting issue perfectly once our claim was approved. I would highly recommend this technician and was also happy with Choice Home.

3 years ago

star star star star star

Donald & Sherry Wright Jackson, MS

The Claim Representative was very pleasant and understanding of my request. She appears to be very knowledgeable and posessed good Customer Services qualities and skills. My claim was taken and within minutes, it had been processed and a technician was dispatched. Great services !!!!!!!

3 years ago

star star star star star

Julia Cox Water Valley, MS

Choice Warranty I believe is very prompt at what they do but some time it takes the parts a long to be shipped. I wold love to not have to wait for two weeks for my product to be service. The people that work for choice warranty seems to be very knowledgeable of work that they do.

3 years ago

star star star star star

Helen Wesley Chapel, FL

So far, the service has been very prompt and the technicians/companies that have been to my house have been very professional, courteous, polite. They have informed me what steps have to be taken and what they are doing to put that into place.

3 years ago

star star star star star

Rose Gillispie Charlotte, NC

It took less than five minutes from the time the choice home warranty agent answered my call to the conclusion of my call to get all the information needed to process my request for service. The representative was very knowledgeable about my concerns he was also very friendly ,, Thank you.

3 years ago

star star star star star

Cheri Adcock Toano, VA

Frank was quite polite and efficient as he explained everything to us. He was quite professional and answered all our questions. We decided on the plan for 6 years of coverage. Quite happy with what we now have as a Home Warranty on our home. Thank you

3 years ago

star star star star star

Reedy Cee Kokomo, IN

Repair person did a good job. It did take way too long to line someone up (2 weeks). We needed a negotiator to agree on a replacement amount. Agent Sean was very easy to work with. Don't be afraid to ask for what you feel is acceptable for a replacement figure.

3 years ago

star star star star star

TJPennella Las Vegas, NV

Upon returning from a deployment I found my plan had expired while I had been away and had limited access to email. After one short phone call, the team was able to renew my plan and provide an even better offer for Veterans no questions asked. Thank you very much, I cannot say it enough!

3 years ago

star star star star star

Judy K Colwell Littleton, CO

My husband and I are retired and have to really watch our money, before we signed up for choice , we worried we couldn't afford it, but after our furnace quit on us and Choice quickly fixed it , we realized we couldn't afford to be without this protection. As long as we own a home we will keep Choice, and refer to our friends and neighbors.

3 years ago

star star star star star

T N Springfield, VA

Bruce was very attentive to my questions on helping me understand the coverage. He was also very willing to work with me on getting my premium lower as I have multiple homes. Overall, he is a very great representative for the company!

3 years ago

star star star star_border star_border

frances kehoe Las Vegas, NV

we like how quick the response is on getting someone scheduled even on weekends. what we don't like is we've had a part that couldn't be found they looked and even the manufacturing company that made the part even send the part out broken every time the part was sent from either a part house or the company itself it still was broken 6 times and we still have NO oven to this day and no one has settled on the dish washer that the 1st company said it's not worth replacing the part. we have 4 policies which we very much doubt we will continue with Choice after this we have a 5 yr contract with all of them . I'm sure we'll be done after this

3 years ago Edited September 14, 2021

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations.

Oct. 22nd, 2020

star star star star star_border

Delia Ancira Houston, TX

I’ve had a very good experience with my recent repairs. Everything was handled in a timely manner. However, I very unhappy with the changes that are to take effect at the end of October. My premium and copayment will be increasing. I have had my policy for several years and have never used it. Now that I’ve used it I was notified that there will be an increase in the cost to have this plan. It makes me feel like I’m being penalized for using it. I’m not feeling good about this at all.

3 years ago Edited January 10, 2024

star star star star star

Edward Foster Las Vegas, NV

I’ve had to use Choice Warranty twice recently and in both instances, the service and the providers were outstanding. They were polite and professional. They solved my problem efficiently and were what one should expect from professional tradesmen! I would certainly recommend a membership in Choice Warranty!

3 years ago Edited January 10, 2024

star star star star star_border

Michael Sierra Vista, AZ

Company is quick to respond; however, they are hesitant to pay out on big ticket items. Our stove caught fire, and they provided $299.99 cash payout. There are no stoves of any quality whatsoever that can be bought with that! As long as replacement is not involved, no issues! We've had good luck with things like washing machine repair, air conditioning repair, and fixing a leaky faucet.

3 years ago

star star star star star

RJ Rosenstein Chesapeake, VA

CHW was very responsive to our request, and worked with us to solve a problem. We had a minor leak with our kitchen sink faucet. CHW sent a great plumber from JR Plumbing. The plumber was professional, wore a mask and glove the entire time he was in our home, and did a great repair for us.

3 years ago

star star star star star_border

Anthony Anderson Phoenix, AZ

I spoke with Charlie L about switching from First American to Choice Home. He explained the options and cost and applied a discount for my military service. I was in the middle of getting some repairs done, not satisfied with the result. While talking with Charlie, I had to cut him off to answer a call, but he gave me his #. I called him back 20 mins later and closed the deal. Like his attitude. Keep up the good work Charlie. Anthony Anderson (AZ)

3 years ago Edited September 14, 2021

star star star star_border star_border

AMC Cumming, GA

They did try. Finally the third plumber showed up. They were great and almost got the job done. We are still waiting for a part form Delta. They were very professional. The first plumber kept making excuses for why he did not show (three different dates) The second just canceled. I will say that Choice did listen to my concerns and put out the offer for other plumbers as soon as I contacted them. I just hope that Choice sees a pattern with some of the people they contract with . IN essence, these folks represent Choice and when they don't take appointments seriously, Choice Home Warranty looks bad. In any case Choice was responsive to my requests.

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Oct. 20th, 2020

star star star star star

Jerry birmingham Pasadena, TX

Your choice for the garage door repair could have been better. No show on schedule day and no phone or text to let me know they weren't coming. I had to call them twice. When the tech showed up the next day he was good and fixed the moter quickly, plus lubed and adjusted the door. They just need to communicate with customer better

3 years ago

star star star star star_border

Sherry L Wietholter Fort Mitchell, KY

Salesperson was a little pushy. I am a senior citizen when I explained I could not at this time afford the 5 yr or 3 yr plans due to recent expenses he continued to keep talking about them. I did purchase the 1 yr plan because my friend that is a realtor recommended your company but the salesperson did make me feel uncomfortable. Since I just purchase the warranty I don't feel I can fairly rate the rest of the survey. I haven't received my policy yet.

3 years ago

star star star star star

Lamont Young ,

Your Sales Rep. Sal M (forgive me if the spelling is incorrect) was absolutely fantastic!! He was very informative and very professional. His people skills are to be cheered. His cool demeaner came through the phone and immediately put me at ease. NO pressure, NO ultimatum, just "clear" facts. My household thank you Sal, oh so much!!

3 years ago

star star star star star

CHRISTOPHER OWENS Spring, TX

I’ve had nothing but really positive experiences with Choice Home Warranty. I actually even asked the companies that have come to repair claims for me and they also said they have no reason to pick one want to company over another and said most of your customers really like Choice.

3 years ago

star star star star star_border

James McCourt Elyria, OH

The response to my claim for an ice maker that was not making ice has been slow . Covid-19 has been blamed and certainly has been a factor. It took over a week to get a technician scheduled to come to my home and he came 10 days after my initial claim. I paid my $65 service call fee when he was at my home. I was told that I would have an answer about my claim that day or the next. It took a week and two contacts by me to Choice Home Warranty to get the answer. They approved my claim yesterday and now I wait to be contacted by the service tech to schedule my new ice maker installation.

3 years ago

star star star star star

Becky Kan Denver, CO

Choice Home Warranty is a very good company. You quick response to my problem is very much appreciated. The only thing is since the technician left yesterday morning until now I haven’t heard back either from the technician or Choice Home Warranty. The technician was supposed to get back to me to tell me the decisions from Choice Home Warranty?

3 years ago

star star star star star_border

Jonathan Preiss, DC Dayton, OR

I keep Choice Home Warranties on my rental properties as well as my personal residence. While sometimes they are slow to dispatch service, most of the time they take care of the problems on a sufficient time line. They have saved me thousands of dollars in mechanical breakdown and replacement costs for everything from a bad garbage disposal to replacing a refrigerator or a hot water heater. I'd recommend buying a multi year policy which will save you money on the already reasonable premiums. My multi year plan only cost me $350/yr.

3 years ago

star star star star star

Gary Davis Mesquite, NV

Experience was from initial call regarding a quote inquiry online. Spoke to Gabriel (sp?) who is an account specialist. He was very pleasant, answered all our questions, outlined all the coverage and he was easy to understand. We just signed up and paid for our first 13 months with Choice Home Warranty so cannot rate service at this time.

3 years ago

star star star star star_border

Jennifer Bova Massapequa, NY

So far, most of my appliance issues have been resolved with little difficulty. The local appliance repairman they send is wonderful. He’s very knowledgeable and skilled. Most of the issues have been with my washer and dryer, which are both pretty old, but with some minor repairs, they are working like new. Some things are not covered, but I was able to get some compensation for an AC problem. I’m satisfied.

3 years ago

star star star star star

William Crestview, FL

I am new to CHW, but so far my experience has been wonderful. The online tools are easy and convenient with quick access to policy information. The response to my claim was immediate and I will update my review if anything changes throughout the claim process.

3 years ago

star star star star star

Hemangi Gaurang Mazumdar San Antonio, TX

Excellent Service, fastest resolution of the Problems concerning to my Home. And immediate response from the Vendors of Choice Home Warranty to fix any of the Problem concerning my Home in shortest possible time. "Best Wishes to the Management of Choice Home Warranty" Hemangi & Gaurang Mazumdar, SAT, TX.

3 years ago

star star star star star

David Kaplan Spring Hill, FL

I sleep better now that I have Choice Home Warranty. As my home gets older, I was very concerned about which and when my appliances might fail or need repairing. Things still happen but I can relax knowing that Choice Home Warranty has reliable and knowledgeable repairmen only one call away.

3 years ago

star star star star star

sara salazar-cordischi Boise, ID

we have had CHW as our home warranty company for a number of yrs...you have always provided us with great service...which is very much appreciated...nice to have you to back us up in a pinch...home appliances do have their moments & always @ the most awful times such as the middle of the night such as right at this moment...!!..

3 years ago

star star star star star

shaunda miles Athens, TX

Our experience has been great. I love that I can call or email a claim and called the next day with a response of who's coming out. The professionals do great work and no extra money is needed from me. I just pay the $45.00 and my repairs are handled quickly.

3 years ago

star star star star star

Tom New Port Richey, FL

Went on your website and was just about to move on when Leon S contacted me and he was knowledgeable, courteous and a good salesman. (Please note that). Leon made me an offer which I could not refuse and took the Total Plan for one year.

3 years ago

star star star star star

James L Reddick Greenville, NC

We have had multiple things go wrong within the first year of our warranty and each time they were fixed with the very next day. Definitely worth the Premium Plan and have saved thousands within the first year. WE are renewing for sure! Keep up the great work!!

3 years ago

star star star star star

Aida Iglesias Reading, PA

I like CHW for the peace of mind about my appliances breaking down. I don't like this time they were not able to get a technician in a timely manner and it has dragged on too long. I called a service outside but CHW is making the reimbursement process a bit complicated.

3 years ago

star star star star star

willie mae and moses lynch ,

THANKS,THE YOUNG MAN [DEVONTA] THAT CAME THIS MORNING WAS VERY PROFESSIONAL,#1IAPPRECIATE THAT HE WAS WEARING A MASK THRU OUT HIS STAY,HE WAS VERY THOROUGH IN HIS INSPECTION,VERY PLEASED.IF THERE WERE 10 STARS TO GIVE HE DEFINITELY WOULD GET THEM.

3 years ago

star star star star star

KimB ,

It was easy to report a concern and I was immediately made aware that Choice Home Warranty was looking for someone to address it. Communication was consistent until the HVAC person had come and addressed the situation. The technician who came was professional and knowledgeable and addressed the situation.

3 years ago

star star star star star

annette Isbell Sebastian, FL

I love the warranty, You are right on top of things. I called in 2 clams and both times I had a call from repair the next day and they were out here at my house with in 24 hrs. I have found them to be very helpful and very honest. I am so happy with them and I tell every one I know about the warranty co. Keep up the good work

3 years ago Edited September 14, 2021

star star star star star

Janelle Evans Minneapolis, MN

I went online to ask for a service call on my ice maker but then it said I had to call. So I did & he said he didn't know why it said that because I was in the system. Anyway I expected a call back the next day & in less than 2 hours I got my appointment for the next week!

3 years ago

star star star star star

Matthew Brown Clermont, FL

The customer service I have purchased the Home Warranty Annie to wake up and my air compressor hat went out and they had someone to come and check the AC unit to find out that my air compressor had went and then the technician informed me that my AC unit was old so I'm waiting to see if Choice Home Warranty is going to fix it

3 years ago

star star star star_border star_border

Evelyn Ochoa Phoenix, AZ

Whish they could take action faster when a/c problems arise especially in the state of Arizona!!! My A/C unit wasn’t working for an entire week I work from home and and my son goes to school online my house was extremely hot and I had to work and sleep under those conditions that is the worst experience ever! It took an entire week to order the part when I called after a week to see if part was in they stated it was not! Luckily the tech stated he could get the part. But that shouldn’t of happen if the tech wouldn’t of had the part the plan was to keep me waiting longer??? no one knows how bad it is to be without an a/c inside a house with a temperature of 98 until they experience it themselves. Choice warranty has to be able to work faster when big problems like A/C units brake especially in the state of Arizona. Because of that horrible experience I’m not a happy customer.

3 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Sep. 21st, 2020

star star star star star

Chad Knoxville, TN

Fridge was leaking water on floor on Tuesday. Placed an email request for service Tuesday afternoon. Serviceman arrived at 8 and he had the right valve on his truck but had to retrieve a hose from a nearby store. Was repaired by 9:30!

3 years ago

star star star star star

Karen M Madison St Louis, MO

I have requested home repair for a leaking pipe in the basement. Choice has offered me the Claim Reimbursement Process. The plumber will be out this week to send his information to Choice Home Warranty. Once the repair is made and paid for by Choice Home Warranty you will continue to get a great rating.

3 years ago

star star star star star

IDA V. ST. HILL Waldorf, MD

The young man from BNR Plumbing was very prompt, professional and efficient, He explained everything to me and made what was done very clear. I would recommend his company for future reference. Thank you Choice for choosing BNR Plumbing and for replacing my hot water heater. IVS

3 years ago