Name: Choice Home Warranty
Rating: 3.8

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Carole Anne Bailo Commack, NY

It was fabulous Even with COVID raging in NY they sent a repair person the next day. Unfortunately they could not fix the appliance and immediately offered me a replacement check. It was quick easy and well worth having the contract!

4 years ago

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Ruth Coplin Naples, FL

I have had to use Choice for two problems, one plumbing and one for air condoner. Both times, the contractors sent to me were professional, courteous and did the job in a very satisfactory way. I am also impressed with the gracious way my calls are answered at the service desk. I’m glad I chose Choice Home.

4 years ago

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James Kellam Boiling Springs, SC

The customer service is always friendly. I have had difficulty getting some things repaired because a technician didn't accept the work. I recently had an emergency plumbing issue on a Friday morning and the technician couldn't come until the next Wednesday. I hired someone who could come right away, but Choice would not reimburse me for that. Reimbursement processed need to be easier and more customer friendly.

4 years ago

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Vivian Gibson Green Valley, AZ

My washing machine went out last week, Choice was prompt in getting someone out to assess the problem. They determined that it was more cost effective to replace the washer. Then I received an email that rather than replace it, they offered a cash buy out if $299. Really? For a new washer? While mine was a high end washer, I found that I could not get even a low end, basic model for less than $497 after checking with Home Depot, Lowe's, Costco, Best Buy. I rejected the offer and they assigned the case to a claims specialist. She did not call me, I called her. She said that was their offer. She said the offer was based on their buyer cost. When I asked for that source, she refused to give it to me. After a half hour if protests, she gave me the final, take it or leave it, offer of $399. I did accept and we went to Home Depot. We bought a machine with less features than our old one, cost $577. This is our first experience with Choice, definitely inferior to our previous company. Based on my experience, I would not recommend. Their interpretation of repair or replace is definitely different than mine. When this policy expires I will be going back to previous warranty company. Buyer Beware.

4 years ago

Reply from Choice Home Warranty

We regret to hear your frustration. We would like the opportunity to provide you with a satisfactory resolution for you. In efforts to assist, our Consumer Advocate will message you directly to further address your concerns.

Apr. 2nd, 2020

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Joseph Mills Cartersville, GA

I called and informed them that I knew I needed the septic tank pumped because I had already lived here 3 years and wasn't sure that it had been pumped by the previous owners. 3 days later a plumber shows up. I paid him because he was just doing what they asked him to do. I called the main office and the lady was trying to tell me that I didn't have septic pump coverage, I informed her that when I purchased the 3 1/2 year policy 2 years prior that I kept asking the sales rep to make sure septic pump coverage was in the package and he informed me that it was. I had already waited 4 days for the wrong person to show up and they didn't seem to be in any hurry to correct their mistake, so I came out of my own pocket to get the tank pumped. I will not renew with them if they refuse to reimburse me ( which they have already claimed they won't because the septic tank guy has more important issues than calling them first].

4 years ago

Reply from Choice Home Warranty

We regret to hear your frustration. We would like the opportunity to provide you with a satisfactory resolution for you. In efforts to assist, our Consumer Advocate will message you directly to further address your concerns.

Mar. 30th, 2020

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NUBNQWN Memphis, TN

i had a very pleasant experience. I just closed on my home and needed my locks changed. They had someone out there in two days. They young man that changed my locks was punctual actually ahead of schedule. He was thorough, professional and very courteous. I would recommend Flying Locks Smith to others.

4 years ago

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Kaye and Junior Sawyer North Wilkesboro, NC

My husband and I are older and he can no longer do things around the house. Our washer tore up a month after we bought our warranty! The were very professional as kind and replaced our washer. We also had our pool and septic system added to our warranty! It also covers plumbing, wells duct work etc....

4 years ago

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Cheryl Conroy Osage Beach, MO

We had an older Kenmore dishwasher which they considered would be better to replace than fix. The original offer was 179.00 which of course we could not replace any dishwasher for that amount of money. They did come back with 250.00 which at least is about half of what it's costing us to replace the dishwasher. However, I am happy that we have Choice Home Warranty.

4 years ago

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Sundar Subbarama Tampa, FL

I can file a home warranty claim any time and the response is within a couple of days. The cost of warranty is reasonable. Some of the contractors are so biased towards the Choice that they make every excuse to deny the claim in spite of charging the deductible which is not refundable. Most of times the customer ends up paying for most of the repairs and I have had fair share of disputes with Choice.

4 years ago Edited March 21, 2022

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John M Denton, TX

CHW scheduled a visit from a tech very quickly, but I was able to correct he situation my self, saving the service charge. Still, it was nice to have someone to call, helped me feel safe. They were very supportive and helpful. Thank you CHW.

4 years ago

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Faith Govey Walnut Cove, NC

They are very good when it comes to repairs on appliances. Usually, someone is sent to the house fairly quickly, makes the repair and is done. When it comes to replacing an appliance they no longer want to fix, you will not get half of what you paid to replace it. They gave me a "buyout" which they stated was what they could get a comparable unit for. Since I can't replace my dishwasher with a comparable unit for the money they offered me, I asked them to replace it. They said no and now I am getting a check for less than half of what it will cost me for the same machine, let alone installation and removal of the old machine.

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback.

Mar. 19th, 2020

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Tedd A Weiser Jacksonville, NC

Tim was phenomenal! The microwave decided to start working before he got here, but he took the time to keep testing it a number of times and explaining things simply so I knew what to look out for in the futre. He was professional, courteous, and very friendly and respectful! Great experience all around.

4 years ago

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Evelina Ramos Pahrump, NV

Friendly,professional customer service ,fast and quality service rendered on any reported appliance repairs. Affordable annual rate as well. Cheers and congratulations to all of you at Choice Home Warranty Company . Mrs.C, Client

4 years ago

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M Whitmore Savannah, GA

In regards to Choice Home Warranty Service, not the latest technician/company:Every service required a number of days to find a service company to schedule. Previous miscommunications led to denials that the representatives said should be covered if they could fix their own system and is no fault of ours. Which is simply unacceptable and absurd. We wont be renewing but we will use the service through the term since we paid for it and tried to cancel after the first service and realized we wouldn't get our money back. Otherwise, the companies and technicians that have serviced have been good to great!

4 years ago Edited January 10, 2024

Reply from Choice Home Warranty

We regret to hear your frustration. We would like the opportunity to provide you with a satisfactory resolution for you. In efforts to assist, our Consumer Advocate will message you directly to further address your concerns.

Mar. 13th, 2020

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Sandy Sanchez New Braunfels, TX

I am very pleased with the service Choice Home Warranty provided, this was my first claim and I had the vendor contact me within 30 minutes and had my problem resolved asap. The vendor sent was experienced and provided excellent service!! very happy to have Choice Home Warranty!!

4 years ago

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wendy raab Northford, CT

The service technician was very friendly and informative. My furnace was up and running in no time. The claim initiation was very fast and the response time very good. This is the second time I have placed a claim, both with impressive results.

4 years ago

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Jake 'Ewa Beach, HI

Thank you for your service and helping to provide the best for your Customers (Me) . It took awhile to resolve the issue, but only because of the time difference in location that was the only matter once Cheryl H and I was able to connect, everything went smoothly. Thanks again’

4 years ago

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Brenda Custodio Hamtramck, MI

Last week I began having issues with my furnace. I called Choice Home Warranty and was immediately connected to a technician for an appointment the next morning. The issue was resolved and I only had to pay my small required fee. Amazingly fast and professional. I highly recommend this program!

4 years ago

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BARBARA VENNETTI Venice, FL

Garage door motor malfunctioned and I called CHW. They processed the claim and a technician was sent out the very next morning. Very professional and neat and replaced the motor, once it was determined it could not be repaired. I was very pleased and also amazed at how simple the process was. I definitely recommend Choice Home Warranty!

4 years ago

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Kathryn Mitchell Miamisburg, OH

I was impressed to speak with a representative today. I didn't have any paperwork or an email to refer back to concerning my account that I have. I had purchased Choice Home Warranty last year and new I had to be getting close to renewal. The representative called up all my information for me thus saving me from having to go through the process again. Thank you so much for your help ingetting my copy of my contract and setting me up for my monthly payments I had discussed with you last year. Again thank you, and be blessed

4 years ago

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Adrienne Morton Oxford, NC

So very, very impressed with this company. Immediate communication and response for our HVAC issue. We were quickly assigned technicians who were extremely professional, thorough, and knowledgeable. In addition, the constant communication via email, phone calls was etc. was incredible.

4 years ago

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Kay Cartwright New Braunfels, TX

I have been with Choice Home Warranty for several years and they have always been there to help me. Timely, professional and efficient. They have always sent reliable, honest and professional repair services when I called. I highly recommend them and I highly recommend purchasing the 6-year plan 0 saves a lot of money!!!

4 years ago

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[email protected] Wichita Falls, TX

Excellent! I called in the morning and a technician was out by 3 in the afternoon. Unfortunately my machine couldn't be fixed. I was offered a fair amount to put toward a new machine. My first experience with Choice and I was very pleased.

4 years ago

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Jerry Goodson Georgetown, TX

Kevin M is the agent I spoke with. He was very professional, courteous and helpful. The reason we contacted Choice is because the company we currently are using significantly raised their price for the coming year and we looked for other options.

4 years ago

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Marjorie Cripps Palm Bay, FL

I like the fast dependable service. I like always knowing what it will be costing as I am on a limited income. I will never be without Choice Home Warranty. I have had this Warranty for 6 years and renewed for another 6. Love them.

4 years ago

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Kurt Lincoln, NE

I have a rental condo at the Lake of the Ozarks and my tenant called and said the furnace quit working so the next day I put a claim in and was able to hire my own technician. Technician came out and worked with Choice on approving the repairs. The claim was approved and furnace was repaired. Now just waiting for my reimbursement from Choice.

4 years ago

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Puddn Pie Lake Worth, FL

A round Christmas time my refrigerator stopped working and I ca;lled Choice WArranty the repairman came the day before chirstmas eve and fixed the refrigerator and we were up and running in no time. SAnta really appreciated that!!

4 years ago

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Scott Hanson Dallas, TX

I just paid $3200 for a renewal of a contract and added a second property. I called needing service on the new contract and was refused service because I was within the 30 day waiting period which no one explained to me before laying out all that cash for the two contracts. I called another HVAC contractor, they came and there was nothing wrong, but still laid out an additional $81.00 inn cash. Needless to say, I was put out not knowing this was CHW’s policy.

4 years ago

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Larry Kagele The Villages, FL

I've had CHW now for nearly 5 years. They promptly assign a technician and my problems are handled mostly in a prompt fashion. The only criticism I have is with their reimbursement policy. I've had a couple of claims where the technician was a jerk or there wasn't a qualified tech in my area. I had to arrange for repairs and pay for them myself. They don't cut a reimbursement check for 30 days which can be a hardship to those of us on fixed incomes. Other than that, I think they're great and have certainly got my money's worth out of their program.

4 years ago

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Nora Yefima North Las Vegas, NV

I had a good first experience with the company. I was very happy with the quick response solving my issue. It was a pleasant surprise. Keep up the good work. Representative was very helpful and the technicians were awesome and quick to do the repair. Thank you.

4 years ago

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Dmason Edinburg, TX

Thank you Choice! You truly are an amazing company. I would recommend you to all my friends and family. You are so prompt in all your services. Your service men are of top quality. Thank you again for being a part of our home. Dmason

4 years ago

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maryann fast Mesa, AZ

I had a water leak in my kitchen, contacted Choice and they promptly responded that someone would be out the next morning. The plumber came on time and was excellent. He fixed a difficult problem and explained what he was doing and why. He knew his job and had a great attitude.

4 years ago

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Albert Overall Louisville, KY

Very affordable, with great references, however I felt high pressured, with all the phone calls. I gave a 4 stars rating. I would've given 5*, But I was called by multiple sale agents, and your company was not the worst about many contacts per day. That said, I went with choice for value and references. There are many warranty Companies so I guess that's why all the different "specials" you send one. All sales people were polite, and persistent.

4 years ago

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Mr B. Spotsylvania, VA

I was interested in getting a home warranty and my neighbor recommended you. So I signed up the other day and hope you are as good as you claim. I’ve had other warranty programs in the past and also major problems with them. Your sales rep Steven K assured me I wouldn’t have those problems. Only time will tell. My home was built in 2016 and hopefully repairs won’t be necessary any time soon.

4 years ago

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Jodi Bearden , TX

This company, these amazing people operate their business with the highest respect, integrity, honesty and loyalty that has been the foundation of American Buisness. Thank you for the respect and understanding and still allowing your customers to have protection.

4 years ago

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BillT Colorado Springs, CO

Disappointed with slow response to our failed furnace. We were in a very cold house until the technician finally arrived three days later. He immediately diagnosed the problem as a gas valve. We were shocked that a valve was not covered. No solution was offered to us as to what to do next. We had to call another HVAC company to come and fix the problem. We spent seven days of no furnace in a very cold house using only space heaters running day and night confined to three rooms. We do not understand why a small part cannot be covered and looking at the contract, it appears that almost nothing is covered. Will likely switch to a different company after our contract runs out.

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience and regret to hear your dissatisfaction. I would like an opportunity to address your concerns. Please email include your policy or claim number. In the subject line, please advise “Best Company Reviewer”

Feb. 13th, 2020

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[email protected] Madison, AL

I would have given a 5 star, but I was informed by Choice Home Warranty of the date and time frame. When I called the plumbing company to confirm arrangements I was informed Choice Warranty does not set their appointments. Rescheduled with plumber for another day. Thankful I had another working toilet to use. The plumbers was terrific. Clean, respectful to my property and cleaned up after themselves

4 years ago Edited January 10, 2024

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Roma Jones Laurel, MD

I like that they do show up and perform their repairs or whatever the home owner wishes to address. If the work is on their schedule it is addressed in full fashion. When there is a delay the customer generally is made aware of this.

4 years ago

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Rogelio Morales Romeoville, IL

I like the way the handle my questions and show me how to save money, that is what I like, when someone tells me I can save money. I am a realtor and i purchase this warranty to one of my clients, and I did it before, so I always come back to you. Your are very good company. Highly recommended. Thank you

4 years ago

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John Cruckshank Plymouth, MA

No body is perfect, BUT Sal M's patience in dealing with our many questions was fantastic, and he was close to perfect. The package presented to us was much more comprehensive, and better priced than other home warranty companies. The fact that due to my age and occupation our cost will be level in the future is great. Many thanks to Sal and Choice for your program. John Cruckshank, Carver MA

4 years ago

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James A Tharrington Altus, OK

I have been with choice for 9 years. Good company. Has always done what was right by me. I have referred several people to them for home Warranty service. Keep up the good professional work ethics. People want that in a good company.

4 years ago

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Connie Cleveland, OH

The rep Phil was very informative. I just joined yesterday so I am going to give it a try. I hope it is as good as he says it is and as easy to use if I have a problem. My house is 11 years old so it's that age where things might start to go.

4 years ago

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Sara Bessenbacher Overland Park, KS

I had a very satisfying experience specifically with Myles R. He was very thorough with what he was going over, landed me the type of coverage I wanted, and managed to secure all of my potential clients I will have in the future. Hands down, Myles is the reason I will be returning.

4 years ago

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Linda cottrell Farmington, UT

I just joined yesterday so I haven't had a lot if experience yet. But the gentlemen was very knowledgeable. The price was very reasonable. And if everything works out the way I was told it would, I have gotten in on a very excellent program.

4 years ago

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beverly redd Cocoa, FL

I have had a problem with the 2 claims I have put in for my dishwasher draining in to my kitchen sink (dishwasher works good) but apparently the drain is clogged. and the water runs into my sink. I already paid C-force($45.) to fix it . He said it was clogged, left to get a snake to unclog it but never returned. Now I had to make a new claim, no one has responded yet. I may have to get a plumber my self.??

4 years ago

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Phyllis A Greene

Dealt with Christian resolutions and Luke in new sales today. Both experiences were excellent. Also why I bought a second policy and 5 additional years. Will be referring our daughter as she is purchasing a new home this month also. Well done Choice Warranty. Your people and service is why we keep returning. Thank you

4 years ago

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Cheryl Jameson Grand Prairie, TX

We recently renewed our contract for a second year of Choice Home Warranty. Our experience has been positive. We have requested service twice and both times we were impressed with the efficiency and the quality of the professionals they send to correct our problems. I highly recommend them!

4 years ago

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Lonnie

TJ was awesome. He was very polite and knowledgable as he explained things thoroughly. Of course we cant use the service for 30 days but getting started was very easy and a relief knowing we have the coverage if needed. Thank you TJ.

4 years ago

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Mary Tavares Hope Mills, NC

Absolutely fantastic service, so happy with their fast and efficient service. They’re a must have for a stress free solution when your appliances or other systems break down on you. Extremely happy with Choice Home Warranty.

4 years ago

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Neil S., Woodstock, GA

After my internet inquiry looking for a quote it told me "someone would call me" - I was called instantly by Judy who in a very friendly and patient way went through all options and special offers! I signed up right a way! Excellent service so far.

4 years ago