Choice Home Warranty

When I need CHW they came out and fix what need to be fix. I didn’t read the fine print on what they didn’t cover and it was a small amount so they didn’t have me pay it this time. I did read my contract on what they don’t fix so I’m aware for next time.

Today I secured peace of mind by buying coverage for a Total Plan for my home. Bernard was supremely helpful and demonstrated what true customer satisfaction should be . I’m truly impressed with his performance and trust that future experiences with Choice be met with the same level of professionalism and expediency.

I had a honest and kind representative to share the variety of service plans. The representative listened to my concerns and share with me affordable options and gave me time to make the choice of a service plan. Great opportunity for me not to worry about paying other contractors for services are provided through a home warranty plan.

My father recommended Choice Home Warranty. I called Choice today I got the same sales rep that helped him a few months ago. Greg did a great job! He was very informative and willing to work with me on the price and length of coverage. I feel better having this coverage.

Called Choice for service for broken garbage disposal. Within 30 minutes a local contractor called for service same day. All’s well and I’ve only had good experiences with the vendors they use. Had two other calls for other break-downs and they handled quickly and professionally.

I had choice home warranty on my condo that I lived in before moving to my current residence. I had had good experiences any time that I had a problem that I needed your help with. I want to help my brother and sister in law out, and decided to contact you all..

I was on my way to church on Sunday morning when my garage door would not close. I called Choice Warranty and had an appointment for the next day. The technician called when he was 45 minutes away. Very prompt and fixed it. Even adjusted the brackets that holds the sensors so I won't knock them out of line when backing out of my garage.

The representative was very kind and very knowledgeable concerning any questions that we had to ask during our purchase of choosing Choice Home Warranty. I would recommend Choice Home Warranty to anyone who is in the process of needing a service warranty for their home.

The contractor was timely, professional explaining everything as he went along diagnosing the issue. Once Chouce approval was granted within 10 minutes, he finished the job quickly. I would recommend this contractor very highky.

Filed claim online for my A/C not working. Received call from CHW shortly thereafter to confirm claim and technician appointment for next morning. Technician arrived on time and fixed the problem. Was simple as that! Hopefully future claims will be that easy.

Re: Herrings Home Quality Services. I just wanted to say Andrew(owner) was great, so polite and professional, I felt like I knew him for years, also system seems to be working so far. I called Choice and within one day service was set up. Great service.

They are way faster making your appointment to fix your problem than those other guys on home warranty. THE EMPLOYEE WAS ON TIME FIXED THE PROBLEM, SHOWED ME THE DEFECTIVE PART HE HAD FOUND. ALL OF THIS IN LESS THAN AN HOUR . MY FAMILY COULDN'T BE MORE HAPPY WITH CHOICE HOME WARRANTY. GREAT JOB!

Our HVAC issue was addressed the day after we contacted Choice Home Warranty. Sea Breeze Services promptly responded and identified our problem. The technician who serviced our unit was a very capable, conscientious and polite young man. Our unit is back up and running thanks to this quick and professional response.

My representative, Phil M, was prompt, professional, helpful, and generally outstanding in our conversation about my decision to switch from a different company to Choice Home Warranty. I am very pleased with the pricing structure, and the services I will be receiving through Choice Home Warranty.

Great knowledge by the customer representative and he was interested in my needs and how to cover them. I was pleased with the coverage offered by my policy and the pricing was spot on. Taking the cost of a service call down to where other warranty companies price was the deal sealer. I can now see why Choice is rated number one.

First time necessary to use our warranty. Call placed @ 9:30 pm & was answered promptly. Rep was knowledgeable, & handled the claim quickly. Great communication on line. Plumber made contact before noon next day. Worked hard, efficient, & cleanly. Would recommend company they sent to anyone. Great experience!

I love Choice Home Warranty!! Coverage is cheap a month and my Co-Pay is very reasonable! Customer Service is excellent and very friendly. My work is always complete on a timely basis. Basically, they get the job done. I refer everyone to Choice Home Warranty.

Maurice was very knowledgeable and assisted us getting a seniors discount and a 5 yr membership. When I called back for a clarification it was literally minutes and he was calling back. I am hopeful that this is the type of response I can count on. Thank you,

The technician that was provided spent less than 10 minutes here and simply provided "your refrigerator is shot" explanation. As a result my claim was denied. I asked for the claim to be reviewed. I was contacted the next morning by a case manager who took the time to understand and provided a solution that I am delighted with. Thank you for the great customer service.

I was having trouble with my thermostat, called CHOICE and the company they sent out was called "First Choice Air" Robin the owner was by far the most professional I have dealt with while using CHOICE. Thank you for providing me with "EXCELLENT" Customer service.

I did an internet search for Home warranty companies because I've become so fed up with my current provider. I had spent nearly 3 hours waiting to talk with someone from my current provider about something simple. I saw that Choice was rated highly and started an inquiry. They contacted me before I was able to complete their questionnaire. I don't know a lot about them, but their representative was professional, helpful and knowledgeable . He helped me obtain a competitive package to my existing home warranty.

Baker Appliance Company was very pleasant and explain what need to be done for the dishwasher and washer. Kept me informed of when they would arrived and also call back to let me know the parts was in and they would come on what date and time. Very satisfied with the Company.

Filed an online request for my washer. Tech arrived 3 days later and determined my old washer had washed it's last load. Received a fair replacement offer later the same day. Accepted offer and my new washer is being delivered tomorrow. Choice Warranty gives you peace of mind.

like life, our experience with Choice has been black and white. of late, it has been better: response time for claims has been very fast. in the past, Choice has sent electricians who obviously did not want the job and tried to sell us inferior mdse instead of trying to repair the problem. the one who tried and did, got so frustrated with the cumbersome Choice procedures that he refuses to work for them. white: the ac repairman was here the next day and fixed the problem. on balance, Choice seems to be improving and is worth the money.

CHW's has an outstanding customer service system in place however, the service technicians they employ in the Corpus Christi area are slow to respond and it's hard to reach them by phone and they always arrive late without a courtesy phone call on 05/22/2019 I was given a service window of 11:00 AM to 3:00 PM the technician arrived at 5:17 PM completed the required work then departed at 5:29 PM. if CHW employs more professional techs this would be a 5 star service overall

Pool pump went out on Saturday, submitted claim and pool repair company was out Monday morning. By Tuesday morning the pump was replaced and pool back good as new. Smooth from start to finish, no issues and handled in a very timely fashion.

Notified via email that we needed a dryer repair and received an appointment shortly after. I was able to call the technician and even schedule for an earlier appointment. Qwick Appliance did an amazing professional job and my co-pay was amazing.

When I call with a repair issue I never wait more than an 1 hour before I am called and appointment is scheduled. All their Customer Service Representative have been very helpful and friendly. Thank You Choice Home Warranty.

I had a leak in the wall of my shower head and the plumber was suppose to come back to my home to fix it but he closed the invoice out saying it was another problem, so I called choice home warranty and they reopened the case. The plumber still didn't want to come out I guess it was too far, but anyway choice home warranty got him to come back and a new guy came out and fixed the problem. I think choice home warranty needs to find companies closer to people homes.

The service Tec was very professional. It was determined that parts were not available for my electric stove top, therefore needed to be replaced. I located the cheapest replacement. I appreciate the the buy out, but the maximum payment allowed, I will receive is less than half of the cost of a replacement. I understand that in some cases, depending on the replacement property, the full amount of the buy out may not be possible. It would be nice if it would be at least half of the cost, of the replacement item.

They put claims fast and asigne technicians . If the technician can not come fast enough there is an option to use your own as long as you get pre approval. They will reemburse in their rate. I did this for a sump pump. I couldn't wait because my basement was in 4 inches water. I would recommend it . You definitely get good service.

our AC broke just 2 1/2 months after purchasing our home warranty. Called Choice and they sent out a repair company just a few days later. All we had to pay was our deductible and now we have a strong running, cold air conditioner! Choice home warranty delivered what it promised!

The service tech kept me posted on his arrival time. He showed up and was very polite and very professional. He was able to Diagnose my problem. He fixed one appliance and ordered the part for the other. He said he would follow up as soon as he gets the part.

Whenever I open a ticket via telephone or electronically I get a quick response and the contractor contacts me within a reasonable time. The repairs are always completed and the contractors are all professional and courteous.

Our A/C started making a strange noise Sunday evening. I got on line to order a service call and when I got up Monday morning an appointment was scheduled for Monday between 11-3. The tech showed up and fixed it. And may I say it was pouring down rain with lightning, thunder and hail. He was very professional and did a great job. Thanks.

Service was call simple and easy to input online. Call was done atudnight on a Friday and service was performed Monday morning. Company that serviced my A/C system was prompt and fast to repair the issue and informed me of when the service call would occur.

Update: 29APR19 Choice Home Warranty has agreed to reimburse me for the $1,500 I paid to repair my AC system. I appreciate that they worked with me to resolve this dispute. Complaint against CHW Group, Inc., doing business as Choice Home Warranty A Choice Home Warranty (CHW) policy is a scam perpetrated by an unethical company that uses false advertising to get customers and knowingly fraudulent misrepresentation to deny legitimate claims. This is substantiated by the 4,815 Better Business Bureau complaints filed against/closed in last 3 years (2,060 closed in last 12 months), the thousands of others reported to other consumer advocacy organizations and government agencies, and the Better Business Bureau’s finding that CHW pays people to file complimentary reports to the BBB and others. Despite a $780,000 Final Consent Judgment against CHW Group, doing business as Choice Home Warranty, resolving the lawsuit brought by the New Jersey Division of Consumer Affairs in July 2014 against the company and its current and former principals, for unethical, deceptive and fraudulent business practices, CHW continues those same practices on the unsuspecting public. How they are allowed to continue these clearly corrupt practices with impunity is outrageous and cries out for additional law suits and criminal complaints. I have had two air conditioner claims fraudulently denied by CHW. The first denial in 2017 was due to my inability to produce “proof of preventive maintenance”, after I challenged their misrepresentation of the findings of the technician who evaluated the system. Although the CHW contract does not specify what proof is required, in practice they require documentation from a professional HVAC company that preventive maintenance has been performed. Nothing in the contract requires that and, in addition, their explanation of preventive maintenance on their website/advertisements simply call for ensuring filters are changed, condenser coils are cleaned, etc., which can easily be self-performed by a homeowner. Even the statement by the technician CHW sent out, as well as the statement from the technician from the company that installed and performed service on my systems (and eventually repair it at my expense), who both stated my systems were clean and well-maintained, did not cause CHW to honor my valid claim/appeal. As I was working/traveling at the time, I did not have the time to follow-up on this obviously fraudulent denial of my claim. It simply was not worth my time, as it impacted my ability to do my job as a senior executive of a major corporation, which included a great degree of foreign travel. In addition, the cost of repair ($900) was not worth the cost of retaining an attorney to pursue a judgement against CHW. In my most recent case, CHW has, once again, knowingly fraudulently misrepresented the findings of the technicians to deny my claim and, once confronted of the evidence of such, changed their reason for denial to yet another dubious reason. Details of this situation are as follow: On March 31, 2019, one of the air conditioning systems in my home developed a problem that caused it to not cool the zone it was assigned. I filed a repair claim with CHW (Claim # 73443676) and they contacted a local HVAC company, Queen Air Solutions (QAS), to assess/repair. The CHW technician responded and evaluated the system and determined that the compressor needed to be replaced, most likely due to a refrigerant leak from the condenser coils. QAS reported their findings to CHW, who denied the claim, stating, “… the technician submitted details pertaining to your system failure. It has been determined the condenser coil has developed a refrigerant leak which requires replacement. Condenser coils that leak have been exposed to corrosive or acidic materials that have infiltrated the fins and transfer tubes, damaging the integrity of the coil. The acidic agents cause sections of the coil to become corroded and/or rusted, causing the development of pinhole or microscopic leaks. This refrigerant leak is causing the compressor to fail.” I contacted CHW and told them that I was present when the technician evaluated my system and that their representation of the technician’s findings is untrue in that he had specifically commented to me about the cleanliness of the system and obvious lack of rust or corrosion. He opined that the leak was caused by a failed weld due to vibrations. I requested that CHW provide me with a copy of the QAS report to CHW that was used to render their denial of my claim. The CHW representative stated they were unable (i.e., unwilling) to provide the requested documentation and stated that I would need to get it from QAS. I advised them that I had a right to the documentation they used to deny my claim and that their refusal to provide it impacted my ability to adequately prepare an appeal to the decision. Once again, they refused to provide the requested documentation. As a result of their refusal to provide a copy of the QAS report to CHW, I did as CHW recommended and contacted QAS. I spoke to the owner of QAS, and discussed the issue with her very thoroughly. She was very forthcoming in providing both the diagnosis and recommended action to repair my system. She stated she had been “thrown under the bus” on numerous occasions by CHW and, as such, had taken steps to ensure she can prove what QAS submitted to CHW. While I can provide much more information concerning this (and will if litigation becomes necessary), the pertinent facts, at this time, include: Properly Installed – Yes Rusted – N/A Leaks - Yes Unit condition – Fair Age – 8+ years Rust or Corrosion – None Mold or Mildew – No Refrigerant Missing – 3+ lbs Filter Condition – Clean In addition to the above, QAS reported to CHW that the cause was “Normal use of the system” and that “All systems are VERY clean and well kept”. The failure was identified as “Found leaks at condenser coil”. Further, the report stated that the failure was not as a result of anything I “did or failed to do”. While it is true that the technician reported a leak at the condenser coil, it is blatantly false that he reported it was caused by corrosion or rust. In fact, the technician and QAS specifically stated in their report/diagnosis to CHW that there was NO RUST OR CORROSION, nor mold or mildew. They reported the unit was VERY clean and well-kept and that the cause of the failure was due to NORMAL USE OF SYSTEM. Further, the diagnosis of the technician from A-1 Hobbs Heating and Air Conditioning, the company that installed the systems when I built my house and has maintained them over the years, who I called to repair the system after my claim was denied by CHW, also specifically stated he had found no rust or corrosion, and included that as a comment on the repair invoice. I reported my conversation and findings to CHW, as well as provided pictures of the system/condenser coils that clearly showed no evidence of rust or corrosion. I also sent CHW proof of several years of semi-annual preventive maintenance by A-1 Hobbs Heating and Cooling. The representative from CHW responded that the only reason condenser coils fail is as a result of rust or corrosion and, therefore, there are standing by their denial of my claim. I advised CHW that I would conduct further research and submit an appeal IAW my policy. As a result of my research, which included conversations with several HVAC professionals, I submitted an appeal to CHW that included, in addition to the substantiated rebuttal of CHW’s knowing fraudulent misrepresentation of the QAS report (which I do have a copy of), a rebuttal of their assertion that condenser leaks are only caused by rust/corrosion. The information I provided to CHW to refute their assertion is as follows: Although, arguably, the most common cause of AC refrigerant leaks is likely erosion of the metal over time due to formic acid or formaldehyde corrosion, condenser coil leaks are also commonly caused by other factors, to include: vibrations over time failure of joints and connections that weaken over time leaking capillary tube leaking Shrader valve rusting accumulators leaking filter dryers In fact, some HVAC experts argue that the most common reason a leak forms is as a result of weld joint fatigue, which is what the QAS technician opined was the cause of the leak in my system that caused the compressor to fail. Once confronted with this information, the CHW representative changed tactics and stated that a failure of a two-year old compressor was not “normal wear and tear” and that, my policy only covers problems resulting from “fair wear and tear”. My response to that was that the proximate cause of the failure of the compressor was a leak of refrigerant from the condenser coil and that the leak was not as a result of rust or corrosion, as clearly evidenced by the statements/reports of both the QAS and A-1 Hobbs technicians. Such leaks and their causes, including leaks caused by rust and corrosion, are universally accepted as “normal/fair wear and tear” by the industry, particularly if the systems are properly maintained (which, as previously stated, I had submitted proof of). I pointed out that the only such cause/condition specifically excluded from coverage in my policy was rust/corrosion, which did not exist with my system. I also pointed out that while there is no legal definition of “fair/normal wear and tear”, my research found that the definition most frequently used in litigation of these type complaints appears to be that it refers to the “damage that happens through ordinary day-to-day use of the item/system/property, as well as due to exposure to natural forces, such as sunlight and rain, but does not include deterioration that results from negligence, carelessness, accident, or abuse”. The CHW policy did not specify nor define “fair wear and tear” or provide examples of such and, as such, apparently relied on their own arbitrary definition in an attempt to fraudulently deny valid claims, such as mine. In addition, while the contact specifies “fair wear and tear”, without defining it or providing examples, CHW marketing materials further muddy the water and lead potential customers of CHW to believe the items that do not meet their obviously arbitrary determination of fair wear and tear would still be covered. Case in point: The CHW website, www.choicehomewarranty.com, provides the reader (potential customer) with examples of “Home Warranty Benefits” with CHW. One of the benefits listed is, “Peace of Mind – Rest assured that your home appliances and systems are covered when service is needed, even if it is due to normal wear and tear.” The phrase “even if it is due to normal wear and tear” obviously insinuates the items/systems are covered for other reasons than normal wear and tear. Additionally, in the section titled “Is it Worth it to Have a Home Warranty”, you state, “If you have older appliances or an older home, repairs are far more likely. A home warranty plan is a valuable investment that ensures your home and appliances are always in safe and working condition, no matter how much wear and tear they’ve sustained over time.” Obviously, the key phrase here is “no matter how much wear and tear they’ve sustained over time”, which is self-explanatory and can have no other meaning. These phrases, when compared to the contract, are, at best, misleading and clearly constitute actionable false advertising. I am still waiting on a final answer to my appeal and, if denied, will file both a criminal and civil complaint for Consumer Fraud against Choice Home Warranty in both New Jersey (where CHW Group is headquarters) and Georgia (where I am located). In anticipation of CHW’s continued refusal to reimburse me for the repair of my air conditioning system, I have been in contact with the both the State of Georgia Department of Law, Consumer Protection Division and the Attorney General’s Consumer Fraud Division, as well as the State of New Jersey Division of Consumer Affairs, Office of Consumer Protection, and the New Jersey Division of Law, Consumer Fraud Prosecution Section. They have provided me with the information I need to file a complaint for Consumer Fraud against CHW for “knowingly fraudulent misrepresentation”. In addition, although I have not yet retained an attorney to pursue civil litigation against CHW, I have had initial consultations with attorneys in both New Jersey and Georgia who are well-versed in this type complaint and have discussed the possibility of filing a class action law suit against CHW. I am aware that the CHW contract contains a mandatory arbitration clause, as well as language concerning the filing of law suits, however, CHW’s fraudulent actions in regard to my claim (knowingly fraudulent misrepresentation) allows me to assert breach of contract, which nullifies the subject clauses. I am also aware of the recent ruling of the New Jersey Supreme Court in the Amanda Kernahan v. Home Warranty Administrator of Florida, Inc. case, in which the court held that the mandatory arbitration clause in CHW contracts is unenforceable due to its “inconspicuous location and confusing, inconsistent and contradictory terms.” In addition, Georgia law (Georgia Arbitration Act) specifically prohibits mandatory arbitration clauses in insurance/warranty contracts. As such, the “mandatory arbitration” clause in the contract is unenforceable. Further CHW’s breach of contract nullifies any agreement concerning pursuing legal action, damages, etc As I mentioned to CHW, they screwed me on my previous claim, which I failed to pursue after my appeal was denied because I did not have the time nor inclination to so. However, this time, I will do whatever necessary to get satisfaction concerning my claim, to include filing of civil and criminal complaints and taking them as far as necessary. As a retired senior Army officer/Ranger, it is simply not in my DNA to retreat from a fight. If CHW thinks I will simply drop this case, they are sadly mistaken.

I called yesterday as I was trying to sign up online via the "one free month" offer I had but couldn't figure out how to set the date for it to start. I realize it's not really a free month because it appears as though you make payments for 13 mos however I wasn't able to pay in full. The rep kept pushing the pay in full option or 2 payments even after repeatedly explaining I couldn't afford that much up front. I explained I was on the offer for a free month to which he replied "I can assure you there isn't a free month". I explained that I understood advertising gimmicks and baiting. You may want to train your phone employees to be more friendly, smile when they speak and to either know the offers you're running or how they work before they take a call.

I have had CHW since November 2018. I find it is very unreliable when it comes to urgent help. Twice since Feb 2019 I had furnace failure and no heat in the house. On both occasions the temperature was near freezing. We are two elderly residents and when I called CHW , on both occasions they assigned a tech to come to our house two days after. On the first occasion I had to make repeated calls and make them send some one sooner; on the second occasion - April 20, 2019 - they would not send anybody sooner than April 23. So, I had to call a local outfit and get the problem taken care of. CHW was of no help.

I haven't made any claims yet but I feel confident they will do a good job when I make one. They have the nest review from all home warranty . The price is very reasonable. I just spoke with James from customer service is great and give me a VIP deal. I'm grateful for that

I submitted my claim on 4 April and it appear that I would be getting my air condition fixed in a timely manner. But as of today 12 Apr that still hasn't happen. In my opion the way your system works is; you contact a service provider which then an appointment is made. Once the contractor comes out the customer pays a service fee, even though the work is not done, because they have to get an approval from your company. Note that it states that they have 2hrs to response well that didn't happen. I was informed they have two days to respond. End results I am still waiting to get my AC fixed thank GOD it is not extremely hot.

Excellent Customer Service. My experience was with Jimmy R and I must say he was very knowledgeable, kind and very informative. He made sure I took notes asked me several times if I had questions and most of all worked with my situation.

I Just signed up in Montana. I had CHW in South carolina and cannot say enough good things about service, knowledge and expertise in the company acquiring local competent professionals to meet my needs and solve my problems. Customer service is superb and knowledgeable.

My refrigerator stopped working, they had tech out in two days, he said the unit was not worth fixing it would cost $400-500, he was advising CHW to replace the unit. They got back to me the same day and offered me $500. I explained the refrigerator was a stainless steel front and counter depth unit. They said they only replace with generic units the same Cu. Ft. They do not consider the finish or the size and they said I could buy a refrigerator the same Cu. Ft. size for $500 to $ 600. I was told when I signed the agreement they would replace what I had,,, NOT TRUE. It will cost me $1000 out of pocket to replace what I have. If it was a water heater or heating system I would not care, but an appliance in my kitchen I do care. Let them repair not replace.

I was a bit worried at first when my only bathroom clogged up but a technician arrived later in the day and promptly fixed the problem. It was my first time using such a program. I was very impressed and pleased with the outcome.

This is my first time having to use CHW and it was the best experience. Making an appointment was so easy. Technician came on time. Technician was knowledgeable, courteous, professional AND fixed everything in about 30 minutes. The only way this could have gone better would be if I never had the problem!

It was a pain to get my Maytag washer repaired/replaced. I called for service because my washer doesn’t drain except at very low levels. After two separate technicians came and reached the same conclusion that the transmission needs to be repaired, l was told there is nothing wrong because I called for drainage and not for transmission. I have to pay for another service call to fix transmission. I had to call numerous times to argue that I am not a technician and could not know the transmission was the cause of the washer not working. It is still not working. Finally a third technician came without charging me a second service fee. He reached the same conclusion as the first two technicians that the transmission needs to be repaired. I received an offer of $349 to replace my washer. It was impossible to find a similar Maytag washer for $349. But with the horrible experience I had to get this far, I accepted the offer. I bought a Maytag washer on sale yesterday for $700, double the amount of settlement. I am very disappointed with your service and settlement.

Tuesday - I notified CHW of my furnace not working; then immediately emailed that a tech would contact me within 24 hours; less than 24 hours they contact me to let me know they didn't have a tech in my area and that I could get my own tech and use the reimbursement program; Wednesday - I contact my tech, he tried to call the authorization department but said he was left on hold; Thursday - tech tried to call AD and again was left on hold Friday night - tech said he tried 2 times but kept getting left on hold in excess of 20 min and had to hang up. Saturday morning - I called CHW and told them that I had to have a furnace we were having very cold nights and I had been without a furnace for days. She said tech had to go through AD - I told her the situation. She placed me on hold and called the tech, connected the AD; I spoke with Tech shortly after and he said he finally got approval and would be there by 12-1 - 1:00 on Saturday my furnace was fixed. I received an email from CHW stating a i would receive a reimbursement within 30 days CHW was very responsive but the Authorization Department was very hard to deal with and techs do not have time to sit on the phone of hours waiting on approval as they are losing money - otherwise CHW did great job

I am not a fan of Choice Home Warranty and apparently the vendors they use are not either. It would take 2 days to a week before Choice could find someone to come fix my problem. I had one company tell me Choice would not cover my problem with my AC unless I paid them first to do a yearly maintenance, which cost me $250 plus the Choice Home Warranty fee, final cost $295. On a another occasion, my sewer drain was clogged, it took CHW several days to find a plumbing company to take on this problem, when a technician did show up, it took him only 30 minutes to correct the problem, but his boss that was with him, told me my sewer line was busted, it was going to cost me $5000 to fix the problem because CHW would not cover this problem again, plus this man threw his garbage from his truck onto the street in front of my house, I did not spend the $5000 and I haven’t had an issue with my sewer drain, since that issue, it’s been two years. Every time I used my warranty, whoever they sent, would always want extra monies for this and that. I had one company tell me that they were ending their contract with CHW, because they couldn’t get their money from CHW. I only used them maybe 3-4 times during the 2 year period and there was only one time, a technician came and did his job without trying to con me out of extra monies.

I would highly recommend CHW. They have promptly repaired/ replaced 3 items. The policy has paid for itself twice. The customer service is great and quick. The repair company they use is quick, professional and do good work. I will probably renew the policy. It’s a great piece of mind.