Name: Choice Home Warranty
Rating: 3.8

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Verified Customer

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Kathryn Tucson, AZ

They were quick and prompt and caring. My refrigerator went out and my food spoiled, but they had someone out promptly who knew what was exactly wrong with the refrigerator, and ordered the part. The part took some time to get here, but when it did get here, the technicians were polite and they knew what they were doing and they were quick and they got the refrigerator running really well.

11 months ago

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Joanna Silver Springs, FL

They answered right away and they had somebody out here right away. It was an awesome experience. I had a leak in a pipe in my ceiling and they sent somebody out and they fixed it and it's all done. I'm very pleased. I really like them. They respond very quickly and you you can actually talk to somebody which I appreciate and I have already recommended Choice Home Warranty to several of my friends. Everybody I talk to I will be telling them how good they are.

11 months ago

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jose cano

I REPORTED A PROBLEN WITH MY DRYER 04-03-2024, AND 04-07-24 A TECHNICIAN ARRIVED AT MY HOME, TO MAKE A DIAGNOSTIC AND TO ORDER PARTS, AFTER THAT HE NEVER COMEBACKS TO FINISH THE JOB, I CONTACTED CHOICE HOME WARRANTY ABOUT 6 TIMES, THEY PROMISE TO FIX THAT PROBLEM, TODAY 04-23-2024 NOBODY CALL, NOBORY SHOWSUP

1 week ago

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Jenna Montanarello

Great customer service that send Awesome contractors that handle the problem well! Very satisfied!

1 month ago

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Kellee A

This is a scam! They don’t reimburse if your system needs replacing and give you the run around for months- you can’t reach anyone after a claim is filed! This is the WORST company

1 month ago

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Nancy Ware

I still haven’t received my check for the refrigerator and I paid the go pay twice. The last company said they would refund me but they havent.

1 month ago

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Tim Parker

The worst home warranty company I ever come across first claim I made an almost a year and they denied it. I end up having to pay $12,000 for a new AC cause they wouldn’t cover it. Worst company ever.

1 month ago

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Brent Haynes

I just don’t like how the coverage for my home is not all covered my garage door for example all of the parts is not covered is very disappointing I am not happy about it.

1 month ago

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Rose Greenbaum

Amazing customer service. The service people sent to do repairs are professional and informative.

1 month ago

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CATHY EURY

What I liked about Choice Warranty is they solved by problem by replacing my item.

1 month ago Edited April 10, 2024

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Robert

I terminated Choice Home Warranty because of (1) terrible customer service, (2) failure of CHW to live up to the specific terms of the contract, (3) its attempts to force acceptance of completely inadequate reimbursement.

1 month ago

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Cathy

My furnace needed to be lit, so he came down and lit it and checked it out, and it was great.

1 month ago

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Wendel

Choice Home Warranty is a reliable company that is quick to respond to your needs.

1 month ago

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Judy McVitty

Michael C was able to repair my HVAC unit. I was happy w quick response from Choice. Thank you.

1 month ago

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Jureal

Choice Warranty delivers on what they offer. Good tradesmen and quick response to initial request.

1 month ago

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Charlene Raglin

I’m a satisfied customer for the first time I needed my ceiling fan replaced in my bedroom.

1 month ago

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Anita Dallas, TX

Very happy with the service I received. The technician was very capable and did an excellent job.

1 month ago

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Lorraine San Bernardino, CA

Plumbing issue on Sunday apparently appointment not til Wednesday, Can’t be without a toilet with 2 senior citizens in the house. Guess you need more plumbers under contract this is unacceptable

1 month ago

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Terri Phillips

Your warranty is misleading. You only cover parts you don’t cover labor I had to spend $300 to have my problem fixed on top of your service call. Seriously considering canceling.

1 month ago

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Richard Harris Birmingham, AL

Service from First Action Plumbing was good. The down side was Choice Home did not cover the repair costs.

1 month ago

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Paul Parent Duluth, MN

Never sent me any paperwork showing what the Warrenty covers, don’t have any I’d # asked several times for hard copy .Don’t use e-mail can’t print from email. Not happy at all with Choice

1 month ago

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Aiello

I am very satisfied with your service and have recommended your company to friends

1 month ago

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Darren P Pittsburgh, PA

Dislike them consistently denying covered repairs using any excuses they possibly can! You might as well not have coverage if you go with Choice. They are absolutely good for nothing!

1 month ago

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Olda Norwalk, CA

I was very please with the service and quickness when I put a claim for service for one of the showers in my house that was not working . No hot water was coming out. I called 12/20/2023 and was told by the agent that I would be called within 24-48 hours from the business that would take my claim. That same night Oasis Plumbing & Drain Service, Inc., texted me that I was schedule for 12/22/2023 between 12:00pm and 4:00pm. I had a question and text Oasis plumbing. I was told that if they had a cancellation they could possibly be there today 10/21/2023, I told them it was okay on Friday, this was at 11:25am. I was surprised when I received a call at 3:28pm letting me know they were on their way if it was okay with me. I was and the technician that came was very professional, knowledgeable, fast and after he finished he left my bathroom as it was before, very clean. My shower works perfectly now.

3 months ago

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Fran Martinez, CA

Before signing up with them, I saw that Choice Home Warranty had good reviews and I had a good experience with the salesperson. They gave me a phenomenal deal on a 6 year plan for a home warranty where the cost will never go up. I prepaid for it. There is some fine print in their contract, which will be kind of dubious if it comes to a big ticket item. I only used the service once so far, but it was a positive experience. I had some plumbing issues and had to put in two work orders, which seemed silly because it was just one plumber who ended up doing 2 jobs. But the issues were resolved quickly. Unfortunately, I've had some very bad experiences with home warranty companies, but so far Choice has not posed a problem.

1 year ago

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Verna Holt, FL

Thanksgiving morning of all days my oven went out. I had to call them about the stove and they sent someone to my house within a week. I was not home. My husband had emergency surgery, so I was in the hospital. My friend stayed there. The service that he gave that day was great. The problem I had was he told her the part that he had to order would be in. That he said he had to order the part and he would be back probably the following Thursday, which would have been last Thursday. He not only did not come back, he did not call or text or let me know anything, and I stayed home that day from work just in case. I contacted him and he sent me a text back later in the day and said the part would probably not be until this Wednesday. And I just think that the courteous thing for him to have done would have been to at least just sent me a quick text to tell me the part did not come in, that it was going to be later.

1 year ago

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Verified Customer

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Dorothy Charles Town, WV

They've been very communicative with me about what's going on. They've contacted me if I had questions to respond and answer. The only thing I've ever had an issue with is sometimes it takes a while before a technician arrives. We had no air conditioning once. It was several days before they sent someone here, so we were without air conditioning in like, 90 degree weather for several days before we could get it taken care of. But we ended up using a portable unit that we had, and we borrowed one from a neighbor that also had one and we were okay, but I think they could be a bit more responsive in getting a technician here. That sometimes has taken, I think longer than necessary and some people sometimes will give up and just go ahead and contact someone and have them come in and then they end up having to pay for the repair.

1 year ago

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Jason El Paso, TX

Customer service was overly helpful getting my account information. We have a refrigerator freezer that are actually two separate machines, and for some reason, water started dripping from the bottom of the refrigerator part and as soon as I did the online request for somebody to come out they made an appointment within 24 hours and they made the appointment. He came in, got it working, and he said he'd be back with the part and again a couple days later came in with the part and fixed it. He was overly nice, very helpful, gave me information for how to better take care of my refrigerator also.

1 year ago

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Nancy And James Essex, MD

I've had several different technicians come out from different companies and I've never had a problem. The latest thing that happened, which I really appreciate, is I had two problems with GE appliances, one with my ice maker in my refrigerator and one with my washing machine and the same technician came out, so I only ended up with one service call charge for that. They pretty much fixed the problem of my washing machine, but they determined that my washing machine was very old, which I didn't know, the washing machine was here when I moved in. They ended up giving me a credit at Lowe's, to use for buying a new washing machine.

1 year ago

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Dallas-Lee Brower Henderson, NV

I have been a customer for many years, but have not had to use Choice's services very often. However, I feel more comfortable having them available. Their services have been excellent. The only disappointment I have with Choice, is if there is an emergency after regular work hours they are not available. This happened once. I called many Choice phone numbers including one at their corporate office in New Jersey and received the same voice message, which was to go to the website and put a claim in. I ended up going on-line and finding an appliance company that actually had a human answer the phone and was able to have a technician arrive about two hours later. The end of the tube bringing water to the ice maker had cracked and I would have had my house flooded had I not received service. Choice needs to make it clear that they do not provide service after hours. However, during regular office hours and using the on-line claim service has worked well for me. They have sent competent, knowledgeable technicians and I have been pleased with excellent services in a timely manner.

1 year ago Edited January 10, 2024

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CLAIRE KAZLMAN Beckley, WV

I am so glad my real estate agent offered me Choice Home Warranty. I have had a few issues with my new home, and they definitely came through on everything that was covered under my plan. I will honestly never go to another company because of the success I've had with Choice Home Warranty. I would suggest everyone giving them a try. They will work with you. And a home warranty, at least for the first year of a home purchase is worth it. You'll be amazed at how many things need work that first year from appliances, electrical, a rekey. And these things cost money. But with a warranty, you only have to pay a fraction of the cost.

1 year ago Edited January 10, 2024

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Sean DiMaria

I have been a member of Choice Home Warranty for several years. Overall, I have been extremely satisfied with their customer service and getting my covered items fixed or replaced. Over the last two years, I have had my kitchen sink replaced, bathroom faucet leak fixed, bathtub faucet leak, and my heater/furnace replaced. After paying my deductible, they covered all the additional costs for the items I just mentioned. The most costly would have been the furnace replacement because it would have cost $3000 or more to replace. In addition to the money I saved from the repairs/replacements, I saved a lot of time and effort because Choice Home Warranty assigned the contractors to do the repairs. It was easy to make a claim by going online or calling their customer service number. For all of the repairs I requested, I was assigned a contractor within 24 hours.

1 year ago Edited January 10, 2024

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Javier And Sharlene Canton, GA

When I needed to select a warranty company for my home, Keri S, my real estate representative, steered me towards the best plan available. I chose the Ultimate Plan offered by Choice Home Warranty, and it has proven to be the perfect decision. During my time with them, I’ve submitted several claims. Each experience was marked by professionalism and exemplary service, leaving me entirely satisfied. The technicians who attended to my home weren’t just professional; they were experts in their field. They efficiently carried out their tasks without a hitch. Moreover, the support team was consistently outstanding. They promptly addressed any questions or concerns I had. A special mention to Cheryl H from the support staff, who has been particularly remarkable. For professionals in the real estate industry, I firmly believe there’s only one sound choice: Choice Home Warranty. Thank you!

1 year ago Edited January 10, 2024

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Jannyce Barnes Elk River, MN

I had 2 claims my second year (July and Sept. 2022) on older systems (AC and HVAC) each were over $600. I went the reimbursement route and got my own service person which is an option you have if they cannot find one for you in a reasonable time. They preapproved and reimbursed me no hassles within 30 days. It paid for itself in spades thus far! There is a process you have to follow for making claims and getting preapproval for your service tech. If you follow the procedure, all is well. Even when I sort of messed up, they were wonderful, helpful and understanding. Great customer service with very short hold time. I am recommending to everyone I know. Way cheaper than what I paid for over 20 years in my prior home for emergency plus replacement service through my power company which did not cover nearly all that my Choice plan does (and twice the cost)! I plan to renew every year. Great peace of mind. Plus they have pay options if you need to space out your premium payments. I paid in 3 payments over 3 months.

1 year ago

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Eliff Gambrills, MD

I had major surgery and have been in the hospital for almost a month. I came home and I lost my air conditioning. Right after I got home, it was extremely difficult for me to breathe. I contacted choice and I told them my situation. Within three days they've got somebody out here and the gentleman that they sent out here was able to fix my air conditioning immediately. Now he was supposed to come out to me in the evening hours, but instead they conveyed my situation to him and he moved me up and came out in the morning hours which I greatly appreciate. Compassionate towards their customer circumstances.

1 year ago

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Sharyn Nordendale Tavares, FL

I've been with Choice for about nine years and I still have three properties with Choice and they've always done a good job. Sometimes I haven't been happy, but they had no control over the wait time on parts, but they've done a good job for us we're very happy. Whenever I call they they do what they can to correct the issue. I've used it so many times, I've used it on my air conditioner which they came out and fixed right away, I just recently had them out here to fixed my refrigerator they put in new compressors and it is working beautifully, they fixed my microwave, they fixed a lot of things over the years.

1 year ago

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R. Allen Advance, NC

I have used home warranties for over 20 years with typically satisfactory results. Regardless of who you use, there are going to be some issues that may not be resolved the way you would like them to be. The most important thing is to read and understand what the policy covers and the different methods of resolution that are available. If you have a question about coverage or vendor service, call a representative and get an answer to that question. That way you can decide what available resolution will be best for you. I moved to Choice Home Warranty a few years ago and have received good service when filing claims and working with their service vendors. Most recently I had a service vendor work on a difficult washing machine claim until 9:30 pm taking time to assure all connections and vent ducting was secure and working properly. Great service provided by Choice Home Warranty and their service vendors makes me happy and is appreciated.

1 year ago

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Donna J McKinney Whitney, TX

On June 14 my oven would not light. I notified Choice Home Warranty. I received a call back and was told they would arrange a call back when a company accepted the job. Received a call from Sears the following morning, and they arranged a repairman for the 17th. Since I live in the country, 50+ miles from a large city, I was thrilled. After updates from Sears Parts and Service regarding time repairman would arrive and diagnose the problem. He told me he would order the parts to be shipped to me and return on July 05 to make repairs. When he came on the fifth, the parts they sent were broken (Unusable). He rescheduled for the 21st and ordered again. The 21st I gave him the new box, they were also broken. So, here it is almost 6 weeks later, I still have no oven, and no date as to when it will be fixed. Let me say though, Choice Home Warranty did a great job, very efficiently, it was Sears who dropped the ball.

1 year ago

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Marshall Cameron, NC

Choice Warranty is so much better and more prompt than the other companies I have used. I've got good clear answers to my questions and the coverage has been very good. I had a couple of plumbing leaks and I had dishwasher malfunctions and the dishwasher tech to come out was really one of the best techs I've ever seen. I didn't know how he was gonna get it fixed but he knew exactly what to do and the plumber hasn't got back with me. I can't close it for the whole 4th of July I understand he'll be back in the office on the 11th but he corrected a plumbing problem but we still got one more to go. I'm very satisfied with it and it's a lot more economical than the other one I had. I would recommend Choice, it is very good.

1 year ago

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Michele Indianapolis, IN

The service fee doubled and I really wasn't expecting that. It's almost like I can call the vendor myself directly and go through them without a warranty. Choice's service fee went from basically $45-50 to almost $90-$100, so if I don't ever have to use the service that often, it can be 2 years before I ever have to call anyone for any type of service. So I'm paying every month and then I make that one phone call and I've still got paying that service fee. Every time I've called, I get good customer service. Then someone will be out within 2 to 3 days. I had an issue with one of the vendors that was sent out and I was able to call the customer service back and explain to them what the issue. They were able to make sure that the vendor came back out and did not charge me again because I had been charged twice for the same issue that was never resolved.

1 year ago

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Brenda Arden, NC

I love the fact that they have an app. When the second person that was coming to deal with my mess and my HVAC were not talking to each other, I was able to go on the app, send a message, somebody returned my message immediately and then had the provider give me a call. It was great. I've already recommended them to a couple of new people. I had two electrical issues and they sent confident professional capable people out. They were friendly. They helped me with the problem, they were in and out in less than 30 minutes and my problems were solved. I just felt fully supported. I felt like they came to do a good job and they were very helpful. They were very knowledgeable about choice, which was good for me because they could tell me what I could expect. And so I appreciated that.

1 year ago

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Nichole Bolingbrook, IL

I've only had to have them come out once. And the one time that I did have to call them to do a service call the customer service representative was very pleasant. They put in my request and the very next day I received an email and the person came out a day later so it was a very positive experience. She made sure someone came out quickly because I needed that so I am very thankful. I actually just recommended them to someone. They are very reliable. I immediately called someone to let them know that the air conditioning wasn't working and they went out out the house to take care of it for me. Everything I've done with them has been top notch, they answer my questions when I call them. Everything's been great.

1 year ago

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Elizabeth Clover, SC

Everything was very smooth. When I had to fight for my issues, they were very responsive. I never had any issues with callbacks or anything like that. They were actually really good at responding and keeping everything flowing smoothly. I've actually recommended them to a couple of people. I had both of my units go down at the same time. My HVAC unit. And they had to put those in. They sent a technician out and we realized that it was a surge from lightning strike, which is why both of them went down at the same time and they had them up and running within a couple of days because we had to wait for a part for one of them, but the other one was actually fixed right on the spot. It was actually a very good experience when I had to do a claim.

1 year ago

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Sabrina Walls Washington DC

1 year ago

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Elvia Mayoral Phoenix, AZ

My home was built 2013, I'm the original owner and value it very much. When I noticed my cabinet underneath my disposal was flooded about 1 inch, I quickly removed plastic items and gray protection mat. I felt so badly that my original (ply wood type, but not) was bubbled. Same wood texture as slide out drawers are made of, but sturdy. I dried wood out as quickly as possible. I knew the water came from garbage disposal since it was still wet after touching the bottom. I'm 66 + in age, but I handled the whole process myself. Your service person came the following mid-morning...reasonable right. Anyway, he verified my evaluation of what had occurred. Quickly went to truck grabbed a new disposal and it was done! I love the efficiency, professionalism and friendly work for sure! Is it possible to have the wood replaced to its original state?

1 year ago

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Brad Greenwood, IN

On one occasion I had to call them twice but they got technicians out there very quickly. My problems were minor problems but they were still solved quickly so I've been extremely happy. I think it's a good value for your money and I have already recommended them to a friend. One time my oven blew a fuse and they came out and diagnosed the problem and got it working and I was very happy with the result. The technicians were very good and nice. As far as my experience with them goes, they're a very good company and they stand behind what they tell you when they're recruiting you to be a customer.

1 year ago

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John Surprise, AZ

They answer the phone and send people out right away. I've used it on three separate occasions. We had trouble with our stove and I was not happy with that initial service call because the repairman could not make a repair, choice warranty gave me close to the amount of what it would have been to purchase a new stove. And then I had a problem with my washer and dryer and this time the guy was on top of his game. He came in to check things out. He was in and out probably in an hour. When I called them to fix my AC, they sent a guy out the next morning. It took thirty to forty minutes. So other than my initial service call, I've been very happy with the service and I would really recommend choice warranty to my friends and family. They are pleasant and I am happy with their service. I have had good experiences with them.

1 year ago

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Robert Tallahassee, FL

My claim was handled expeditiously. And it was handled within a short period of time, it was very good. The individual they sent was licensed and knew exactly what to do. It was done quickly. I don't normally make recommendations but I would recommend Choice Home Warranty. Their coverage is comprehensive and fits all my needs. Recently my garbage disposal went awry and I made the claim and it was actually on a weekend. And I got a response within a few hours. They offered me several options on how I could resolve it or they would have a technician immediately out there on Monday and that's what they did and it worked out fine. So far my relationship with them is wonderful. It's given me a great deal of peace of mind. And with the knowledge that should something go awry I can make a call have somebody got my back.

1 year ago

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kenneth griffor Bastrop, TX

technical service was outstanding customer service sent me an email saying great news going to replace your dishwasher for 248 go to lowes we have a kitchen aid dishwasher cost of replacement at lowes 1149 Jessica was assigned to me she told me that it could be bought wholesale for that price so i aske her if it could be repaired instead she told me no the we sending me a check for repair jobs choice is outstand for replacement Jessica needs training in better explaining as to why i neededto replace replace my dishwasher for 1358 wit tax and installation extra your warranty is great for breakdowns and repairs not good for replacement

1 year ago

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Francesco Staten Island, NY

Very good customer service. They get back to you very quickly and they answer all your questions. My dryer was not working so I filed the claim online. They scheduled an appointment with a service provider within two days. The service guy came to fix the dryer and it was good. It is a good company, I just wish they would work a little bit better in certain areas of the claim process. They kind of give you a hard time seeing if something is broken and you get it fixed they want you to go through them you know start the process with them first before getting somebody else but sometimes that's not reasonable.

2 years ago