Name: Choice Home Warranty
Rating: 3.8

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Verified Customer

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Anonymous

I like that you can put in your claim anytime online, and they're pretty good at getting back to you on that and giving you a time. Recently my air conditioning motor broke, but it was replaced last year and so they they brought a new company and this company did a better job than last year. He was just helpful and he did it the same day even though it was kind of running late. They seem to answer my questions, sometimes it's not like right away, but they seem to communicate back with the vendor.

9 months ago

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Myrtle

They were very efficient.They got here when they said they would. I was very, very pleased. My air conditioner stopped working and so I called them. They got here right on time and it wasn't like I had to wait a couple weeks at all. It was several days and that he was here. He was very efficient, very pleasurable, so I don't have any qualms about the man that came out here.

9 months ago

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Anonymous

They've been really good. There's only been one little problem and everything else has been good. I just did my air conditioner started to act up and I called them. They sent a repairman out, said it was working, but the parts that were needed were starting to give way. They weren't as good as they should be and he's coming out today to replace them.

9 months ago

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Irving

The electricity in my house kept flickering on and off. And we thought it was just a light bulb, but it wasn't. It was actually the old wires in my house and Choice Home Warranty brought electrician out just to fix the problem. Anything that needs to be fixed Choice Home Warranty gets the right people with the right experience to solve the situations that need handled with my house. Very positive.

9 months ago

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Mike

Very positive. I've had to use it twice. Once on my clothes dryer. The technician called within an hour of me making the claim and was able to get there the next morning. He repaired my dryer very promptly. He didn't have to order parts. It was a good service. Second time was on my dishwasher which was a positive experience. The technician was able to get back within the hour. All repairs were successful.

9 months ago

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Theresa

I've never had anybody give me any issues with anything, they've always just been helpful. I currently have two open claims that are being processed right now. One, because my stove like blew up and they actually came out yesterday and they're coming out today because they got approval from the start. A wire in the fridge is being replaced well, so we're doing a pretty great job.

9 months ago

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Lynnette

Unlike other companies that charge exorbitant charges for different things. They have a rate that is lower than most. As far as the service charge, it's not excessive and it seems like the contractor that they work with was very knowledgeable on what the problem was and was able to fixed it quickly and came in a timely fashion within the window that was provided. As soon as I called and made the claim, the information was available online. They assigned the company and the company came out within two days. They followed up quickly and it was efficient.

9 months ago

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Ivonne Yeste Clearwater, FL

Choice Home Warranty connected me with a local service provider within hours of my initial request for an AC technician. The provider was great and very professional. Choice and the provider both notified me of the time the tech would be onsite, and he was very punctual and professional, very respectful, and resolved my problem on the first visit. Very much worth the investment.

9 months ago

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Linda Norfolk, VA

I just relocated after a cross country move. In addition to the ease of not having to research businesses and conduct due diligence, I know that with Choice Home Warranty, one call will get me the right type of professional for the job, and the person will be reliable, prompt, and properly credentialed for the work. I highly recommend Choice Home Warranty!

9 months ago

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Michelle St Louis, MO

The customer service is not good you can tell that the call is not being taken from the untied Sates and the employees have a limited knowledge of the English language. When I had a complicated problem the customer service person that answered did not understand what I was talking about and they put a work order in the wrong type of technician, which caused us a long wait for the problem to be fixed.

9 months ago

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Celeste Canal Winchester, OH

I have been very pleased with Choice Home Warrenty services since I purchased a contract from them. When I have needed services from them, I call, tell them my problem, I get a claim number assigned and wait for a call back, usually within 24 hrs, to tell me the name of the company who will be servicing me and the appointment time. I have to wait for a part a few times but my technicians have always be professional, courteous, explained the problem , then either fix the problem or let me know when they will return. I do pay a copay to get the service. I have been very satisfied.

9 months ago

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Deborah Dyer Hendersonville, TN

I used my Home Choice Warranty for the first time in May, 2023 after subscribing to it 4 years ago. My HVAC was making a weird noise at only 6 years old. The repairman Choice set up for me came out quickly.I was charged a $45 service fee. My Goodman HVAC was still under warranty from the purchase, therefore the part I had replaced was free. I have signed up with Choice Warranty until the year 2026.

9 months ago

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Stephanie Sternberg Brooklyn, NY

This company makes owning a home anxiety free. I know that if anything goes wrong I can call them and they can help fix the problem. As a single mom, this is huge. I pay the copay and that has been all. The technicians that have come to my home have shared with me how much each visit would have cost. It is way more than what I prepaid for the 6 years. 2 visits paid for the warranty and I have used it more than that. I love this warranty program and recommend it to all my friends.

9 months ago Edited July 11, 2023

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Dawn

When I call them up they speak to me very nicely, take the information, understand, and they always clarify what my issue is. They always send me a qualified person. The person arrives on time, takes care of the work, the job, and I'm satisfied. I had a leak in my the pipe behind the washing machine about a week ago. I would definitely recommend them. I've been with them for maybe like 10 years or more and I have never had a problem. I would highly recommend them.

9 months ago

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Pauline

Recently had to use my warranty when I noticed the air conditioning unit was not blowing cold. We called with the claim in order to get that fixed and resolved, to which it it was and we are now working fine. They were very prompt in their response and setting up an appointment time to come out for the service. I didn't have to wait several days like I had with a prior company. They were very fast and efficient in their response to the claim as well as the service person coming out.

9 months ago

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Frank

I got to pay every month and then I have to pay the service contractor when they come. I needed something with my faucet and he replaced it. It was great. They weren't easy to contact because you had to go through a lot of voice mails, and I would just rather have someone pick up the phone, address it and send somebody here. The company that came was awesome. They were great. To get someone from Choice was a bit of a hassle with the voicemail.

9 months ago

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Hugh

The lady who originally took my claim gave me some information and it's pretty much happened the way she described it. Very prompt, very good. I had a problem with my plumbing. I had a drain problem. When I called them with my claim they got a professional out there within about 48 hours. The guy they chose to send was fantastic. I'm a professional in that work myself before I retired and he was excellent, very good to work, took care of my problem.

9 months ago

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William

It was very convenient to be able to request a repair or service anytime 24/7 and the responsiveness is good. I had a plumbing stoppage in the middle of the night. I put it in online. I received confirmation from the plumber that he received my message and that he would be here next morning. Before I took my shower, I already had the problem fixed.

9 months ago

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Hanuman Lahoti Utica, MI

I wanted to add another system to my my selected systems that were covered and they are very helpful in adding the additional system that I wanted to add and it was handled very well. I haven't required service with that particular system yet, but I just wanted to have peace of mind. So the customer service was very prompt in giving out a detailed information and additional pricing and all that and I was very happy with that. My furnace went bad and that was the first time I used them and their response was very prompt and service was good and installation was very satisfactory.

9 months ago

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William

They had a provider or a contractor that was very knowledgeable and was very polite and worked very fast. I am extremely happy with the with the service provided. Just a couple weeks ago the air conditioner was not blowing cold air and found out that I was low on Freon. Actually was empty on Freon and the compressor wasn't coming on. So they sent somebody out and they checked out the system and refilled it and it's working fine at the moment. That was the only call for a problem, but the response time was very quick and I was satisfied with the the service that was provided and the provider.

9 months ago

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Jeffrey

I think they're that they do really well and they get back to you quickly and I mean they're pretty fair with their service and we haven't had no problems with them. We just needed to use it on our refrigerator and the guy came out and he checked it and he made a claim and they called and said that they they approved it and he ordered the part and came out and fixed it.

9 months ago

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Roshan

They have done really good job.Their website is really very good. I hardly have to call them and everything is available through their website. So the support system on the website has been really great. Our HVAC system was not working and they came back to us very quickly and fixed the issue very fast. So it was it was really helpful. They have good local network of vendors who come and help and fix the issues. Everything is very, very positive and we like it.

9 months ago

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Lynette

I am overall happy with how quick things happened, how nice the guy was on the phone that I spoke with and it overall it was a good experience. The A/C went out in the house and I called them at 7:00 o'clock on a Thursday night or Friday night. The next day they had a company out there, 11:00 o'clock in the morning fixing it. They rep answered all my questions. Somebody got back to me really quick. I didn't get the run around.

9 months ago

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Angela

Their customer support is good because every time that I've called they have responded. They have sent the technician and the technician was knowledgeable and my particular issue was resolved. He gave me some recommendations as well. I think their rates are reasonable. They're very prompt in sending technicians out to deal with issues that the customer may be having.

9 months ago

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Anonymous

Most of the time is pretty good. One time a service person came and he didn't fix it properly and I had to them send him back, he says he didn't do this, it was a different problem. Then I find out I have to pay another service fee but then the other person came in and fixed it. Most of the time they handle everything, but sometimes the person is not doing the service.

9 months ago

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James

I've gotten timely results. The problems I had were fixed in a timely manner. The last time I used it was a garage door opener failure, so I called on a Monday and I received a call back that same day from Choice Warranty and I had a service person out to fix my garage door opener on Tuesday, which I thought was really quite good. I'm very pleased with the service.

9 months ago

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Teresa

Our gas oven was running hot and they came out and recalibrated it and since then it's working perfectly. It's an old oven so it they really needed to play around with it and make sure that it went back to proper calibration and they took the time, and they got it perfectly done. They made sure that they stayed and tested it. They also gave my sister who does most of the cooking some tips about you know using a thermometer and and testing it and said you know if if it got out of whack again to call them right away.

9 months ago

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Cedell

I haven't had the any hassle with them or anything. I had other companies and they wanted to argue about what they would and wouldn't do but with choice, the times I used them, I got service right away and I'm happy with it. A couple of weeks ago my washing machine went out and I put in the claim. The next day I got a notification about the repairmen coming. He came within one day and within a period of two hours he had it fixed up and running. He put a part in to fix it and it's been running perfect ever since. I really appreciate it. Good service.

9 months ago

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Vicki Glass Boynton Beach, FL

The technicians who serviced my air conditioner were very professional, polite and friendly. Minor complaint: My air conditioner went out again the very next day (for an entirely different problem it turned out) the original tech wasn’t permitted to repair it, even though he had the correct part with him. I had to put in a new ticket and wait again with no air. But as I said, this is a minor complaint. Over the many years we’ve been with Choice we’ve been very, very pleased.

9 months ago

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Cris A Houston, TX

I like that they usually send a technician within 1 to 4 days. I don't like that they don't replace with comparable parts (meaning if you have a high arc kitchen sink faucet, they replace with a low arc standard faucet. Or, ceiling fans are replaced with their standard ceiling fan). With some items, I was told I can purchase my own repacement part and they would install it and reimburse the cost of their item (it would be less than what I paid but at least I'd have the item I want. Their coverage is pretty good as they cover quite a bit in the house. I've been with them for a very long time, I know more than 10 years. I have compared a few other home warranty companies and Choice's coverage is comparable to others and a bit lower priced.

9 months ago

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CHARLENE ROJAS Fort Walton Beach, FL

I had CHW for several years on my home in Winter Springs and had to use the service a few times with successful results. I have Moved to Fort Walton Beach, FL and renewed my contract for 6 more years. For the most part, I have had good service and it has proved to be a good value for the price. My only complaint is CHW seems to have a hard time finding local technicians they will work with. They have used companies that are 1 - 2 hours away. I have has technicians tell me in the past that CHW claims their rates are too high, when I have found they charge rates that are comparable to other companies. I know services can be expensive, which is why I purchased a Home Warranty in the first place. And CHW's main selling point is that the warranty will save you from paying these high costs. I think CHW needs to worry more about making sure they are getting highly qualified technicians, that finding the cheapest ones available.

9 months ago

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Russell

So far so good. Choice has come through twice. First replacing my refrigerator as the repair guy indicated it could not be properly repaired. Second repairing my Viking stove. I have received the majority of the reimbursement payment and understand that the rest of the money will be coming shortly. To date, they have come through consistently, saving me an awful lot of money. Thanks.

9 months ago

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Anonymous

They've always been able to find someone for me within 24 hours if I've had an issue. My HVAC unit quit working and they were able to get someone out here within a couple of days and they were able to fix it temporarily and then the home warranty ended up replacing the unit for me. They've just been easy to work with and I've had warranties in the past and different areas or different homes and I've had no problem with choice Compared to the others.

9 months ago

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Joseph El Dorado Hills, CA

Choice Home Warranty was the least expensive home warranty policy I've found. So far, only one claim, resolved, but all that was needed was the coils connected to the condenser of our refrigerator needed to be cleaned. the real question will come when something really needs to be fixed or replaced. So far, Choice Home warranty service was great, efficient, professional, and a good deal.

10 months ago

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Lydia Wilkerson Greenville, NC

My refrigerator freezer ice maker was not able to be repaired. Refrigerator replacement money by check takes about 1 month. I put Lowe's refrigerator on my charge card. I hope to receive my check soon. It hasn't been a month yet. I wish checks could be issued more timely. Thank you! I gave a 5 rating because I am believing I will get the check in a week or 2.

10 months ago

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Robert Peachtree City, GA

Was disturbed that nobody was able to help me as soon as the incident happened with our a/c, but as we were able to go with our guys who regularly service our units (that choice does not pay for), we were glad that Choice stepped in and authorized our technician to execute. Further, very impressed that Choice figured out the total - as I was concerned when the input model seemed to fail! Someone on your team caught the there were 2 invoices, and had it paid! Much appreciated!

10 months ago

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Julio Fort Worth, TX

Choice Home Warranty was very precise with their work and very professional in how they processed their work ; They kept me inform throughout the process and I felt very secure in what they were doing throughout. They communicated very efficiently with me and the technician, who was doing the work and I knew what Choice Warranty was doing throughout. I felt that they were very reasonable with their pricing and I was very satisfied with the expense and the work.

10 months ago

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Norman Carson City, NV

Bill of Air Wolf was on time and performed the needed repair work in an excellent manner which required the replacement of a rather large part that was inoperable for the heating system/furnace . He answered all questions concerning the heating system in a most knowledgeable and professional manner and made sure the furnace was fully operational before he departed the home.

10 months ago

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Dan Bailey Winter Garden, FL

I am new to Choice Home Warranty and so far it has been a great experience. My air conditioner stopped working. I put in a service call to Choice Home and had a technician (Bennett & Sons) showed up a couple days later. It was determined that our a/c was cheaper to replace than repair. We had to purchase the condenser($$) and pay for the installation ($$) but the warranty covered everything else. An a/c is a must in Florida, so thank you Choice Home Warranty!

10 months ago Edited June 23, 2023

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Brenda

David A was very productive, professional, confident, courteous, I have another electric problem that needs to be fixed. Someone stole my Debit Card so it will have to be fixed later because there’s a $75.00 deductible. CHW has a great employee in David he did an excellent job on my under the cabinet lights he was very knowledgeable about everything. Keep up the great job David. If you need a home warranty company I say CHW is a great company. I can’t say enough about the company. I’m glad I chose them.

10 months ago

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Robert Schaumburg, IL

They get the qualified people out here to do what has to be done. Just recently I had a plumbing problem. The toilet was leaking. I wasn't sure if it was plugged up or if it needed a new ring or whatever. The fellow came out and after investigation he pulled the toilet and discovered the wax ring had gone bad and he was able to replace it on the spot and put the toilet back together. All the people that they send out here are very knowledgeable and have fixed my problems.

10 months ago

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Doug Grovetown, GA

I've had a microwave worked on, it needed a new board and it was replaced, although it took some time to get the board. The same thing with our oven, the display computer had to be replaced and same thing happened there. It just took a little time to get the parts. There are some things that I thought were covered that apparently were not, so I was declined in some repairs.

10 months ago

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Nancy Berkeley, IL

I've had two experiences with them and they they both were very good. So as of now, I'm pleased with them. I'm happy that I chose Choice as my warranty company. I had a refrigeration problem and when I called them and a couple hours later someone had been assigned to my claim and then someone from the office that the technician their office called me to let me know exactly when they would be coming. They called me back to say that they would be there on the 21st, between 8 and 3 or whatever. So the technicians came out, they did what they needed to do, and I was pleased.

10 months ago

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Joyce Greenville, SC

The people that have been sent out to us have been friendly, they have fixed the problems and we have been very satisfied. When my stove quit burning and went out and they had somebody up here within the next day or two and he fixed it and and we were glad, because it's hard to do without a stove to cook. They are very attentive to what you tell them and they make sure that you know what's going on and they send a tracking number and they just they make sure everything is going right.

11 months ago

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Eyvonne Riverside, CA

I've used it twice and both times were very positive. The first gentleman came out and was very knowledgeable and repaired my furnace for me. Then there was a problem with the garage door opener and the gentleman came out and was very courteous and friendly and promised to come back and came back and made the repair. It's just been a very nice experience.

11 months ago

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Carol Gretna, LA

Never had a problem. The people are considerate and work immediately to get help for you I have had garage door opener fixed, air conditioner, refrigerator, and electric dryer fixed. The repairmen have been professional and aware of my schedule. NEVER had a problem. Best money I have ever spent Choice Home Warranty is the BEST! You can try the rest, but I suggest you choose the BEST Choice Home Warranty

11 months ago Edited January 10, 2024

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Joan Reno, NV

I got immediate assistance and I was very pleased with the follow up. I needed to use my warranty a month ago because my refrigerator wasn't working properly and a technician was sent out immediately. He adjusted the ice maker and ordered a new one and then came back the next week to install the new one and I was very pleased with the service and the result.

11 months ago

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Anonymous Lubbock, TX

They did provide and answer to any questions or concerns and considered all aspects of it to make sure that everything would be handled. I needed it for the ice maker in my refrigerator and it had quit working. And the service tech that came out determined that it needed it was no longer repairable, so it needed to be replaced and was very efficient.

11 months ago

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Renee Richmond, TX

I use the online claim request and it's processed almost immediately. I get a response within a very reasonable amount of time. I had to use it recently because my toilet wouldn't refill so didn't know what was going on so I had to call and put in a request for a plumber. Everything has been excellent so far compared to other warranty companies that I've dealt within the past. Choice has been much better.

11 months ago

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Kathryn Tucson, AZ

They were quick and prompt and caring. My refrigerator went out and my food spoiled, but they had someone out promptly who knew what was exactly wrong with the refrigerator, and ordered the part. The part took some time to get here, but when it did get here, the technicians were polite and they knew what they were doing and they were quick and they got the refrigerator running really well.

11 months ago