Name: Choice Home Warranty
Rating: 3.8

check_circle

Verified Customer

star star star star star

James

I called customer service and they handled setting up the appointment and everything. When my claim was denied I called back and they told me they didn't have anyone I could talk to. My realtor told me there was a name and number on my booklet they gave me at closing. So I called her and she set me up with someone who was wonderful and explained everything. But I had to go through that whole process to get someone to explain to me why they were refusing my claim. My only complaint is that it should be easier for a consumer to get to the right person to talk about their case because customer service really can't tell you anything.

4 years ago

check_circle

Verified Customer

star star star star star

Kevin Tulsa, OK

I was with choice for a couple of years and I decided to go somewhere else and I realized how good I had it and I came back. I wish I had stayed and I am glad I am back. They have always been courteous and very responsive. The last time I used it was with the dryer and someone responded to me within a few hours to schedule something for the following day. Choice didn't fight it at all and covered it 100 percent. They kept their promise. They are very professional and the technicians are very professional and I am very satisfied. I hope to stay a long time customer because I couldn't be happier.

4 years ago

check_circle

Verified Customer

star star star star star

Stacy

They've always provided great technicians, they've covered everything that was in the contract, and have always gone above and beyond to make sure that my appointments are done within a twenty four hour time frame. Over the summer I needed to use the warranty to cover a capacitor that went out for my AC unit and they covered it. They actually were able to track down the part because the part was being delayed and I had to escalate the issue. They handled it and were able to track things down for me. My experience was positive. Anytime that I've had to call them about an issue, they've always been able to take care of me with great customer service. Anytime I call them, they are available. I've never been on hold long and they also have the option to go online and submit your claim. They give you thirty days if something isn't working, to call them and have a technician come out and repair it or make sure that it isn't working properly. So I've had a really wonderful experience with them.

4 years ago

check_circle

Verified Customer

star star star star star

Donna Cleveland, OH

They were very fair to me. I had a case where my furnace died and I needed to do an emergency repair. I didn't go through the proper procedure because I didn't exactly understand that they have to approve the person for the work, so they lent me some of the money that I needed for my repair. Next time I needed something, they sent somebody out the next day and it was done right away. I was very satisfied with the outcome of that. They do what they promise they will do and I don't have any complaints. I was so satisfied with this service that I got a service for my daughter who is a new homeowner so I would definitely recommend them to my friends.

4 years ago

check_circle

Verified Customer

star star star star star

Alan Childress, TX

They've been very helpful and we haven't had any problems getting the service technician out here for whatever we needed. We recently had our element go out on our oven and my husband called and reported it right away. I think within a day someone came out. We live in a rural area and the largest city is like two hours away and someone came out the next day and found out what the problem was. They ordered a part and was back within two days to have it fixed. We have a real old oven, it's from the sixties. We were so thrilled and the man was very nice and professional and took care of it right away. We couldn't have asked for better customer service.

4 years ago

check_circle

Verified Customer

star star star star star

Sherry

We have called upon some of their service contractors on a couple of occasions. They have been experts in their field. They were friendly and accommodating and helpful with other questions that we had. Billing was as expected. The customer service people answer right away and are ready to answer your questions on the spot. We used the warranty to have the garage door repaired. We also had two ceiling fans that died. We had to purchase the fans ourselves but they gave us a credit per fan and the contractor game and installed the new fans and talked to us about other lighting issues we had in the unit. He did a perfect job. I was a little surprised that there was a very limited amount they allowed per fan so you couldn't really buy a nice fan for the money. But they gave us the money for it right away.

4 years ago

check_circle

Verified Customer

star star star star star

Judy

They were very responsive any time I call. I like the twenty four hour ability to put a claim in. When I have a question about the repairs they answer the phone quickly. I came back from being out of town and my refrigerator and freezer had gone out. I called probably about six thirty at night and they had a repair man call me that night and scheduled an appointment the next day to see what the problem was. The repair people were very knowledgeable and professional. They put the claim into choice and within a couple of days it was fixed. I had a different home warranty that was a lot more expensive. The only thing I don't like about choice is there's a lot of little things that aren't covered by choice. Stuff like the ice maker is not covered. They are a good company so far in my experience.

4 years ago

check_circle

Verified Customer

star star star star star

Charles

We chose Choice because American Home Shield kept raising their prices every two months. Every time I try to get ahold of them there is no issues. You can go online and take care of it or you can call them up. They've got someone on the phone to talk to you and walk you through what you need to do. If they don't cover it they will explain to you why and make sure you understand. Plain and simple. The last time we used our warranty I had a leak in the downstairs bathroom. They came out and took a look at it and knew exactly what they were dealing with. They walked me through how to get ahold of my insurance company and the insurance company took over from there. Then Choice Home Warranty came back and finished up. They made everything look so brand new and absolutely perfect. Everybody we've had come out has been very professional. I recommend them to all my friends.

4 years ago

check_circle

Verified Customer

star star star star star

James Eagle River, AK

My mom is ninety six and she uses choice home warranty and she had talked to me about how they came out and did the work so I went ahead and shortly after purchased it in about 2010 and I have been satisfied with it. When I call or file a claim, I get a timely response, though sometimes there is some lag between authorizing the claim and being able to get a service representative to come out. During the winter, my heater went out and I live in Alaska so it was ten below zero and they were able to move were quickly on that one and we were able to make do on space heaters for the twenty four hours. So far it has been a positive experience and they are very clear on what I have covered or not.

4 years ago

check_circle

Verified Customer

star star star star star

R Abbeville, LA

I haven't been with them that long and we had a problem with our HVAC heating unit and they got in touch with us right away. Got in touch with a repairman and we had the problem fixed when he came back because they had to order parts. The only time I've used them it was to repair my heating unit. I got in touch with Choice Home Warranty, made a claim and they called me back the same afternoon to say they would be getting in touch with a repair person and they said the repair company would be in contact with me the very next day. They called me up and made an appointment for two days later and they took care of everything. They handle their business very professionally and as soon as they can.

4 years ago

check_circle

Verified Customer

star star star star star

Bertrand West Monroe, LA

They were very prompt in calling me and getting me the information I needed for the service repair person coming out. They gave me a heads up on when he was coming, who was coming, and what time he was coming. I was impressed with that. The first time I used my warranty, my washer was giving me trouble and my cooktop. It was the same skilled tradesman that I paid the deposit one time. The service person came out the next week, did the evaluation on what he had gotten part numbers for and everything. I'm waiting on him to come back and repair. I'm in the middle of the first repair because the time and ease of placing the order didn't go very well.

4 years ago

check_circle

Verified Customer

star star star star star

Mary

I chose Choice Home Warranty because they have a reasonable monthly payment. I had another warranty company and we had too many disputes. So Choice Home Warranty would tell you right up front if they can fix the appliance or not. They don't just send someone out and you pay them and then it can't be fixed. That did happen once but Choice Home Warranty did refund me for the out of pocket I had to pay. When I call the customer service, they can hook us up with the person that can do the work for us. I haven't had any problems with that and even if they can't find anyone, if I have a person and they approve of it, the work still can be done. Recently, they sent someone out that did not do the job, but I was refunded for it. I have called them for the refrigerator and that was taken care of.

4 years ago

check_circle

Verified Customer

star star star star star

Wanda Knoxville, TN

Anytime I've called them, they have been quite responsive and schedule repairs as soon as possible but they've been very nice over the phone to me every time. Just recently I was having a problem with my refrigerator. It was over cooling and freezing some of the items. I called and had a little bit of difficulty getting someone out, but within about three days I was able to get someone and he was extremely nice and it went very well. It was very smooth. I've had no difficulty with anyone. They've all been quite professional and have done what I would consider excellent work. I think the only drawback I have seen is that as I Mentioned, there are times when I have to wait a few days to get someone out, but they always give me the opportunity to go ahead and find someone on my own and then work it out with them.

4 years ago

check_circle

Verified Customer

star star star star star

Leslie Biloxi, MS

Every time we call them, they get someone out right away if we're not happy with the service of the contractor they provide us with a new contract. We started with the refrigerator. The ice make was not dropping so we called them and they had a contractor come out and repair it. We also had a problem with air conditioner in the middle of the summer and they replaced the unit. We had to pay a fee but it was still better than paying the fee for a brand new air conditioner. They provide contractors that if the work is not done to our satisfaction, they will substitute another contractor until the problem is solved.

4 years ago

check_circle

Verified Customer

star star star star star

Sandra West Bloomfield, MI

No matter what the problem is, they've always helped me out. Somebody had come out and looked at our refrigerator and thought this was the problem but wasn't sure and they couldn't help us. We called Home Warranty and told them of the situation and they said they would send somebody else that was more familiar with the refrigerator and didn't charge. Just an extra service call and that was it. All the mechanics and technicians that come out seem to know what they were doing, all except that one. But they sent somebody else out and everything turned out ot be fine. They are very personable and friendly. Even on Saturday and Sunday when you call, they try to get somebody out.

4 years ago

check_circle

Verified Customer

star star star star star

Eva Houston, TX

They followed up on my experience about two weeks ago and I was very pleased with the contact that I had with them I didn't have to wait too long. They were willing to work with me right away. After the work was completed, I was very pleased with the person that they had to come out. He was very nice and very patient and explained what he was doing as he completed the job. They came out and replaced my garbage disposal without any hesitation so I appreciated that. The person that completed the job did a very good job and I like the way Choice Home Warranty followed up with my request. I appreciated the service that they offer. They are very competent and the people they have doing the repair work are competent as well and very patient.

4 years ago

check_circle

Verified Customer

star star star star star

Pat

They are courteous and attentive. I never had any problems with any of the companies they contract with. Several occasions, I've had to call them and needed help pretty quickly. I could use the online service, but I called. And they were not pushy and they would listen to my problem and then get a company out there very very quickly, like that day. Every company that has come out to service on my calls has always fixed the problem the first time around. They have been very competent, very professional. They are personable and they know what they're doing. They are also very courteous and take care of your property. They're very considerate.

4 years ago

check_circle

Verified Customer

star star star star star

Martha Knoxville, TN

I've only called twice and each time they were out to our place the next day or at least by two days. It was efficient and the people that came knew what they were doing and they aced quickly and got it all fixed. The day after we moved in there was no hot water in the house so we couldn't take showers or anything. So they came and tested the thermostat and it was broken so he just replaced it. He could have told us our hot water heater wasn't good anymore and we probably would have believed him, but he didn't. He was honest. And the second gentleman that came, we had some electrical outlets that weren't working and it was kind of our own fault because we didn't know where the main one was and then he just took the time to help us find it and show us how to use it and all that stuff.

4 years ago

check_circle

Verified Customer

star star star star star

John Fayetteville, GA

They came out the very next day and solved the problem that day they came. Choice Home Warranty came and knocked out two things in one shot with one payment. There is one little service fee. I was very impressed with the service and with the customer service of the person who they sent out. I feel comfortable letting him in my house. It was outstanding. If you have anything in your home that should be covered, contact Choice Home Warranty and have them take care of it. I didn't know if it would actually work as smooth as it did. I made a phone call, they came out the next day, they fixed the problem that day, and I had two situations that happened and it just took one service and I am now cleaning my dishes and cooking.

4 years ago

check_circle

Verified Customer

star star star star star

Joanna solomon Las Vegas, NV

I had very good luck getting ahold of them, processing a claim, and getting my item fixed. I just recently had my garbage disposal go out and they called me back within 10 minutes of putting a claim in, set up an appointment. The gentleman came out within two days to fix it, determined that it was bad and it needed to be replaced. He put the claim in with Choice within 10 minutes and he came back, replaced it with my warranty. Was in and out of my house in less than an hour. I've been able to get my claims processed in a prompt manner. I've not had any issues with getting someone out here to fix my problem and then approving it.

4 years ago

check_circle

Verified Customer

star star star star star

Ronald Chester, VA

An Electrician came to my house about ten minutes earlier as the schedule required then went to the non-working garbage disposal. He was appropriately dressed, showed my house the utmost respect, was well mannered and was very knowledgeable of the type of garbage disposal we had. He made some quick test with his impressive tools then found the problem in minutes. He had the parts on the truck. This guy was very professional and seem to be well trained in customer respect and service. He changed the parts and the garbage disposal worked in minutes. I was so impressed with his professional knowledge of the system I engaged and a brief conversation with him. His parents trained him very well. I would love to have a beer with this young gentleman. But he was off out of my house in less than 15 minutes with a solid stamen “Call me if you have any problems”! This professional was well trained.

5 years ago Edited January 10, 2024

check_circle

Verified Customer

star star star star star

Stan Panoutsos Banner Elk, NC

My experience has been very positive. Well the first time it wasn't because I had to wait for a couple of weeks. I had an issue with a very expensive refrigerator but they had to rely on a local service company to schedule an appointment. The ice water dispenser broke, the micro-switch went bad and it caused the ice maker in the top door to melt and water was pouring all over my kitchen. It happened at night so I couldn't do anything about it. I called them immediately when I saw it in the morning but they couldn't do anything right away Eventually, they fixed it. The good thing is that if I'm not happy with a particular case they waive the service fee. They did that for my fridge because it took so long to get fixed. I highly recommend them, they're a good and I've never had a problem getting true to life customer support anytime I need anything. I've used my warranty four different times in the last six months so I'm very satisfied. They do whatever they can to make sure that the customer is happy.

6 years ago

check_circle

Verified Customer

star star star star star

Raul Tamez Harlingen, TX

I chose them because my son had it in California. He mentioned that he was at a good warranty company so we went with them, and we've had good experience with them. We've just had a couple of claims during the year, and it was very efficient and we were very well taken care of; no problems. I've made a couple of claims. They were very prompt, they had responded properly, they contacted the agent or a technician in ample time and everything worked out fine — a good experience. Customer support was excellent. They were prompt, they were efficient, I have no problems with them what so ever. My warranty is about to expire next month so I need to renew it so I know we'll renew it with them.

6 years ago

star star star star star

Terri Smith

First time homeowner. They came out to check my washers. They older repair man told me the washer has seen it's last day.

2 weeks ago

star star star star star

Tim Long Westerville, OH

3 weeks ago

check_circle

Verified Customer

star star star star star_border

Anonymous

I click online to use the warranty and describe what I need, and the plumbing problem. So I get an email, and they refer me to a plumbing company.

2 months ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Kim

I deeply regret buying this policy. They gave me a discount for 3 years on two of my homes. And I tried to get out of it. They won't let me out of it. So I'm sunk. And of course, I have no confidence in their ability to actually pay a claim. I think they are a bunch of frauds. I've made four claims and they have not honored any of them.

2 months ago

check_circle

Verified Customer

star star star_border star_border star_border

Nancy

I think it's the warranty works really well if everything is new, and you just have minor problems. But anytime you have anything that has like any kind of age on it, that's the reason not to cover.

2 months ago

check_circle

Verified Customer

star star star star star

Janie

I used it for my sink was stopped up. I really like the person that they send out here to take care of the problem.

2 months ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Stephanie North Royalton, OH

They wouldn’t answer my requests. They sent the worst repair people and then wouldn’t discuss with me. They over promised when I was deciding whether to purchase warranty and they definitely under delivered. I tried to cancel they were so bad!

2 months ago

check_circle

Verified Customer

star star star_border star_border star_border

Regina Toliver Baton Rouge, LA

Since January I have had a request for services for plumbing and the chosen companies have been no shows. I do not complain much but when u pay a premium for service it would be nice to get it

2 months ago

check_circle

Verified Customer

star star star star star

Katonya Gathings Greenbelt, MD

The timeline to submit the claim, arrival of tech, and the result of my claim was all handled in a timely manner!

2 months ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Denise Albuquerque, NM

Not impressed. Their selling pitch didn't match the actual policy when all was said and done. Lost more than gained. Would not recommend. Be thorough with questions and detailed when applying, especially in plumbing and heating issues. Would not recommend this company. The last rep sent to my house was a scammer. BE AWARE!

2 months ago

check_circle

Verified Customer

star star star star star

Linda Louisville, KY

They came quickly. The repairs were good. I had 2 different repairs and both repairmen were very professional.

2 months ago

check_circle

Verified Customer

star star star star star

Scott Elias

2 months ago

check_circle

Verified Customer

star star star star star_border

Dino

You guys have been great. You fixed my problem very efficiently and quick. You hired good help, so I'm pretty happy with the service.

2 months ago

check_circle

Verified Customer

star star star star star

Thurmond

I've used it a couple of times, and each time I was satisfied. You're not bait-and-switch like other company.

2 months ago

check_circle

Verified Customer

star star star star_border star_border

J C Tulsa, OK

We needed to use but they couldn't come through with the repair. So they were gonna offer us a cash buyout, which didn't work out because we needed it right away.

2 months ago

check_circle

Verified Customer

star star star star star

Donald Henslee Austin, TX

Prompt response. Local contractor polite and fixed the central heater quickly. Just paid the response fee and done.

2 months ago

check_circle

Verified Customer

star star_border star_border star_border star_border

David Bagheri Reston, VA

i have a pipe leak. they said repair man number one he comes looks at it goes away. I get an email from choice. They send repair man number 2. The repair man wants me to pay him directly and forget about insurance. saying insurance won't pay. then he lies to choice about what's going on now choice won't fix it

2 months ago

check_circle

Verified Customer

star star star star star

Muhammad Umar

Within a few hours after opening up my case on the website, the technician came to my home and fixed the garage door.

2 months ago

check_circle

Verified Customer

star star star star star

Aaron Fairburn, GA

Like all incl customer service….all claims were responded to with speed …. Contractors can n slow though

2 months ago

check_circle

Verified Customer

star star star_border star_border star_border

Pete Bibby Dallas, TX

I have an open claim that they have failed to find a replacement plumbing contractor to take care of the repairs. We did have an earlier HVAC claim that was handled exceptionally well by that contractor.

2 months ago

check_circle

Verified Customer

star star_border star_border star_border star_border

linda glorioso Staten Island, NY

after many tries I finally got thru to case manager for my claim. I was told that the track was the problem and the system needed rewiring. I asked for a copy of the report and was told to contact the contractor. I did and was told the problem is the Sensor. Choice has to pay more attention

2 months ago Edited February 16, 2024

check_circle

Verified Customer

star star_border star_border star_border star_border

birdyhouse1 Dallas, TX

The part that I liked was that the service was quick. The part that I didn’t like is that when they determined that my dishwasher was not worth fixing, they gave me a gift card for Lowe’s. That will not even pay for half a dishwasher that matches mine. I also have to pay to install it myself

2 months ago

check_circle

Verified Customer

star star star_border star_border star_border

Robert Gettis Atlanta, GA

Extremely disappointed with last job to repair or replace my microwave. It could not b3 fixed and the allowance given to replace was more than $100 short not including the installation cost.

2 months ago

check_circle

Verified Customer

star star star star star

Sharon Hart-Thompson

I only had to call one phone and it was handled. Love the customer service and time service of the repair man.

2 months ago

star star star_border star_border star_border

Everton Rowe

CHW told me that if they cannot fix an appliance, they will replace it. Well it is not true. CHW meant to say they give a small potion of the replacement. My wall double oven needs replacement. CHW offer me $650 to replace it. As a result, the oven cost me $2, 895.00 to purchase and $400 for installation. Not happy about it. Also the sales customer service don't believe the sale pitch because the claim department will prove them wrong. The level of service provides from CHW is not fit a home about $200k. Tread lightly. 😞

1 month ago

star star_border star_border star_border star_border

Lynnett Bailey Red Bluff, CA

This company in my opinion is beyond shady. They fraudulently took one payment out of my account, let me explain. I was looking for a new home warranty plan. I am currently with American Home Shield and their prices have gone up across the board. I was online looking and I got a call from Choice. I was in the process of signing up and my payment would not go through so I cancelled and hung up. Two days later I looked at my bank and he, the representative, had apparently saved my debit card information and charged my card anyway even though I told him to cancel. He tried to call me back many times and was working and could not answer. I am beyond furious and when I called for a solution, their solution was one free month and a $5 per month discount. This was of course not enough for me since they had already committed fraud on me. PLEASE, PLEASE BEWARE OF THIS COMPANY. In my opinion they are beyond shady. One free month is nothing since it cannot even be used for 30 days. I simply cannot get over this. I have never had this happen to me before with a company supposedly so highly rated.

1 month ago

star star star star_border star_border

DougieJ58 Piedmont, SC

It takes far too long to get service. If you have an issue that is pressing, such as no hot water, no air conditioning, or no electricity, you want service quickly, a customer should not have to wait days or weeks for a service technician.

1 month ago