Name: Choice Home Warranty
Rating: 3.8

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Sharon Hart-Thompson

I only had to call one phone and it was handled. Love the customer service and time service of the repair man.

2 months ago

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Everton Rowe

CHW told me that if they cannot fix an appliance, they will replace it. Well it is not true. CHW meant to say they give a small potion of the replacement. My wall double oven needs replacement. CHW offer me $650 to replace it. As a result, the oven cost me $2, 895.00 to purchase and $400 for installation. Not happy about it. Also the sales customer service don't believe the sale pitch because the claim department will prove them wrong. The level of service provides from CHW is not fit a home about $200k. Tread lightly. 😞

1 month ago

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Lynnett Bailey Red Bluff, CA

This company in my opinion is beyond shady. They fraudulently took one payment out of my account, let me explain. I was looking for a new home warranty plan. I am currently with American Home Shield and their prices have gone up across the board. I was online looking and I got a call from Choice. I was in the process of signing up and my payment would not go through so I cancelled and hung up. Two days later I looked at my bank and he, the representative, had apparently saved my debit card information and charged my card anyway even though I told him to cancel. He tried to call me back many times and was working and could not answer. I am beyond furious and when I called for a solution, their solution was one free month and a $5 per month discount. This was of course not enough for me since they had already committed fraud on me. PLEASE, PLEASE BEWARE OF THIS COMPANY. In my opinion they are beyond shady. One free month is nothing since it cannot even be used for 30 days. I simply cannot get over this. I have never had this happen to me before with a company supposedly so highly rated.

1 month ago

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DougieJ58 Piedmont, SC

It takes far too long to get service. If you have an issue that is pressing, such as no hot water, no air conditioning, or no electricity, you want service quickly, a customer should not have to wait days or weeks for a service technician.

1 month ago

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Colleen Gelman Saint Johns, FL

Great service from Jocelyn, knew her from another warranty company, she is a huge asset to your company. I am a property manager and have several warranties.

1 month ago

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TOM ANDERSON Portland, OR

choice warranty is a horrible company of absolute scammers and liars. they raise your already astronomical rates compared to other warranty companies and do not honor their own free serive calls or contract obligations. they cannot get technicians to your home to complete repairs. i have had choice, and the worst one ive ever made, since sept 2022. in dec of 22 i filed a claim for my electric garage door which took them a month and a half to get a technician out to fix ( 3 techs assigned never showed up. a free serive call was ultimately applied after much argument to get it). only remaining issue on that call was then the length of time it took for them to get it done inspite of their 48 hour guarantee. i was convinced by choice when i mentioned not renewing my policy when it ended that this was a fluke and rarely happens so in 2023 i like an idiot, took them at their word and renewed my contract. which brings us to this new claim i filed on 3/12/2024 for a plumbing issue. 2 major problems right from the start. i was told upon filing the claim that i have a free first service call on my account for renewing my contract. im on that renewel and made my first claim on that renewed contract for this plumbing issue and now choice will not only not honor the free service call i was not only told i have by a claims associate, but also by a supervisor. now to boot being repeatedly lied to and recieving the worst customer service a company can provide, again they cannot get a technician out to do the job.....that they are being paid for while breaching their own contract and not honoring their own promotions, then no one at choice has any accountability what so ever they just tell you the problem is outside of their scope and transfers you to the resolution department who couldnt resolve anything if they even bothered trying they just tell you the previous people you spoke to have to do it thus everyone just passes you back n forth for hours and days at a time to just repeatedly lie to you, screw you over, and not honor their own contract aggreements pertaining to repairs and not honor their own promotions all inspite of being recorded in their phone calls with you. do not use choice warranty at all, ever, it will be the worst mistake you could possibly make in choosing a warranty company which instead of being called choice, should be called wrong choice. get as far away from them as you can you'll just get ripped off and lied to over and over again. worst company ever. Will not be renewing when contracts up. Date of experience: March 13, 2024

1 month ago

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elenilson araujo

Although they couldn’t find a tech to fix the issue they allowed and approved a tech I chose to expedite the process. They were able to approve the claim in less than an hour. Super happy about the results.

1 month ago

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Carmen Austin, TX

The technicians are very professional, they have a really good knowledge in all different appliance issues. All I can say is thank you for the excellent service!

1 month ago

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Lawrence Warrenton, VA

The amount of time to get someone to the house. The plumber came and said it was not the water heater (original claim) it was the pressure reduction valve. Foubd out when the 2nd plumber came to the house that it was the pressure release valve on the water heater and the expansion tank, on the water heater. So first you sent a guy who said what he thought was the issue but didn't actually test the reducing valve to know it was the issue. Then you charge me another $75 for a different plumber to come out and actually run tests and figure out the original problem. The 2nd plumber decided to tell my wife and I that we should just fix it because Choice may or may not pay for it and it's only $295. The water heater had been leaking now for almost a month with no resolution from Choice, so we had it fixed. On top of that, your personnel that answer the phone for a claim and call the customer for the claim are rude, they don't listen and don't want to help. They just continue saying that's not what it is your policy. You have to read the policy. Whatever this company tells you, don't waste your money on a home warranty with them. They fight everything and don't want to pay for anything. It's so frustrating and not worth the time and effort.

1 month ago

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Jay Pringle Elgin, SC

Our dishwasher broke and needed to be replaced. The technician also recommended replacement. The representative called and offered 246 dollars for a replacement. The cheapest dishwasher I could find was 424 dollars. I also had to pay for installation and removal of the old unit. I talked to a manager, and she stated they only offer what they could get a unit for at wholesale price, but normal everyday citizens cannot buy items at wholesale price. They should either provide the replacement unit (with installation) or provide the funds necessary to purchase a unit at retail price. I even purchased a unit on clearance, and could not find one for the 246 dollars they offered me. The manager I spoke to would not even budge at all on the amount she would offer me.

1 month ago

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Harold Arredondo

Scheduling the appointment was very easy (thanks Keisha) - the technicians checked the AC and did a quick and efficient fix. The whole process went smoothly.

1 month ago

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James Swinson Fort Lauderdale, FL

Serious inconsistencies in quoting pricing and then not honoring the quoted price. No response to legitimate concerns and questions about the matter. No attempt to have the sales department and the actual claims department work in coordination to satisfy the concerns as elevated. Simply no proactive customer service, a complete unwillingness to "bend" the rules. The response, if any, to our questions was "that's what the contract says". Even when pending renewal, sales was offering "great" things and claims was making no effort to work with us. No way we will renew.

1 month ago

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José Luis Cruz

I just started as a new customer! Was treated with respect and everything was explained to me! I’m waiting for the contract so I can check what’s going on.

1 month ago

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Joseph

CHW would not pay for an additional part that was suggested by the manufacturer to properly fix the problem. When I asked the adjuster if it fails again, will CHW replace the original part, she said no. So I had to pay for the suggested part out of pocket.

1 month ago

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Tiffany Wang

TERRIBLE company to work with. I do not recommend. I am utterly disappointed with the abysmal service provided by Choice Home Warranty. After years of faithfully paying premiums for their supposed coverage, I was appalled to find out that they refused to honor their end of the bargain when my 13-year-old AC unit, experiencing normal wear and tear, required repair. Their staff have been incredibly difficult to deal with, displaying a blatant disregard for the terms outlined in their contract. Despite the clear inclusion of coverage for wear and tear in the agreement, they callously denied my claim, citing the unit's age as a reason for refusal. Their excuse that the unit "predates life expectancy" is nothing short of absurd. After all, isn't ensuring coverage for such circumstances the very reason one invests in a warranty in the first place? It's ludicrous that they would use this as grounds for denial, effectively rendering the warranty useless when it matters most. Moreover, their insistence on attributing the malfunction to "catastrophic or abnormal events" is baseless and unsupported. The technician they dispatched to assess the situation even confirmed that the issue was indeed due to normal wear and tear, with no evidence of debris or rust within the unit. Yet, despite this professional evaluation, Choice Home Warranty shamelessly disregarded the technician's findings and opted to deny my claim regardless. This level of incompetence and blatant disregard for customer satisfaction is absolutely unacceptable. I trusted Choice Home Warranty to provide the coverage they promised, only to be met with nothing but excuses and evasion when I needed it most. Save yourself the headache and avoid this company at all costs. They are nothing but a scam, exploiting hardworking individuals who rely on their supposed protection, only to leave them high and dry when they need assistance. Shame on Choice Home Warranty for their disgraceful conduct.

1 month ago Edited March 6, 2024

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Scipio Brown Pflugerville, TX

I have nothing good to say about this company. I've been waiting to get my hot water heater replaced since January 4, ****. The last time that I was able to actually speak to my case manager was on January 15th. I've been calling and emailing them in reference to getting this taken care of. They did have a plumber from Blue Mountain Plumbing come out on Janaury 8th that didn't do anything but take my $85. I explained to him that the hotwater heater had to be replaced because the bolt that the heating element screws into had broke. Mind you this I'm no plumber but that was my assumption based on what I saw and what another plumbing company said. This plumber didn't even look at the hot water heater and just put in a request for it to be replaced. After this happened I called Choice Home Warranty to report what had happened because I could've told him anything. They said I would need to speak with my case manager and they set up a call for me to speak with her on January 15th. Prior to speaking with my case manager they approved the claim but Blue Mountain had also added $1000 worth of fees that I was supposed to pay. After speaking with my case manager on January 15th I informed her I wasn't going to pay $1000 out my pocket to a company that didn't even look and see what needed to be repaired. I explained to her the other company said the repairs should cost about $300 plus the cost of the hot water heater which Choice Home Warranty was supposed to pay for. She told me to call Blue Mountain which I did and explained to them what happened. They said they would call and speak to my case worker but they could never get in touch with her. After calling her on several occasions to no avail I decided to email her. I still hadn't gotten a response, so I decided to get the hot water heater repaired myself because I couldn't be without hot water any longer. I called Choice Home Warranty today and they told me they would only give me $200 out of the $850 I spent.

1 month ago

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Michael Abrams Greenview, IL

Major letdown: 4 claims- CHW completed none of them. I ended up getting some repairs done at my own cost as the reimbursement process is worse than getting a bank loan with a 400-credit score. My out of pocket was significantly higher than it would have been had the company been as reliable as it was when I enrolled in 2018. The outsourcing of customer service people appears to be a ploy to confuse rather than help. Based on earlier good service I renewed this year for an extended time and the sales rep assured me he would be available if I had issues (that was a joke). I may be wrong but I feel I would have been better of withe number 2 or 3 listed home warranty company. Unless my issues are regional, I would recommend another company and ask hard questions along with a list of contractors used in your area.

1 month ago

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mike turley St. George, UT

My hot water heater failed. My contact with Choice Home Warrenty(CHW) was blocked by a call center representative in India. I waited 6 days (without hotwater in my home) for a servieman assigned by CHW to arrive , only to be told they couldn't get a serviceman out to my home and I could agree to get my own. I did and put the heater in myself only now to be told they would not cover any expense because the NEW installation was not done by a professional. I only asked the cost of the new heater to be considered, not my labor. Igive CHW a -0 rating and would NEVER recomend them

3 months ago

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James Nokomis, FL

Too much time with me going back and forth between CHW and the contractor. Wrong parts ordered. I felt like I had to be the general contractor and lawyer to get the HVAC problem resolved

3 months ago

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Fred Las Vegas, NV

I gave a low rating because I never heard back from home choice concerning my garage door opener key pad. The one the company removed had a secured lock feature. The one replaced did not. They said it would cost extra. I hope to hear back from Home Choice to give a higher rating.

3 months ago

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Elston Taylor Benton, IL

My claim is over 30 days old Elite Service visited my home and needed to get a part. I called three weeks , twice and have not heard from them after I gave them 85.00. Yesterday I spoke to customer service and the repair is scheduled for the 23rd of this month. This is my main floor toilet so I have to go upstairs to go. Unexcepable and I m Paying 68.00 per month which was not what I was told. I will be leaving your company to much monet and little service. Elston Tayor 4 year customer

3 months ago

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G Thomas Stone Dorchester, MA

6 weeks and they never got a plumber for me. When they sold me the policy, they told me they had plenty of great plumbers in my area. After 6 weeks I finally had to get my own. I joined this plan so I would not have to deal with getting plumbers and electricians on my own. I asked for my money back over a month ago. No check has arrived. Worst company I have felt with. Please publish this.

3 months ago

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thomas mack Baltimore, MD

Technician resolved dishwasher issue He showed procedure to reset if dishwasher malfunction again I’m very satisfied with his job

3 months ago

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Darnetta Houston, TX

I’m very satisfied with the results and the service. I was very pleased when they Contacted another person and made sure that the work was completed!

3 months ago

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Robin Rutherford South Charleston, WV

They wanted to replace $400 ceiling fans with $40 fans and they sent HVAC technician to replace whirlpool motor and instead of admitting that they sent wrong person they said bathtubs are not included in replacement. The tub is fine. Just the jets will not work even though they turn on.

3 months ago

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Deborah Ivery

First, I have not received the check I was promised to settle this claim. Claim is still open as far as I’m concerned. 2nd, I did gain a better understanding of my contract & found a department I can communicate w/in the future. That is why I elevated the rating to a two stars

3 months ago

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Lorri Hagwood Durbin, WV

I’ve worked with this company for approximately 10 years, I needed an air conditioning repaired. They screwed me around with that. I had to buy my own air conditioner. I had a furnace that was looked at by Chw which they did nothing to help me with that either. I have a burner on my stove top that’s been on hold for approximately eight months now they are not very efficient and what they do and I feel that they have done me wrong.

3 months ago

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Joe

When I agreed with Choice Warranty to pay 45.00 dollars for service calls , Choice Warranty is charging me 95.00 for service call “ No Interity “ false advertising! 🤷🏽‍♂️

3 months ago

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Robert

It's very convenient to have this warranty. I just make a call, and they send somebody. And if there is an issue, they send back a vendor.

3 months ago

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Christa

Recently I had to use my warranty when my heat stopped working. I received regular updates by email. But once I initiated my claim, it took more than a week for a technician to come out to my home. They had trouble finding someone to take on the job, and then I had to sit in the cold for a week.

3 months ago

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Darlene

The people that they have come out are not qualified. And I have an issue going now that is with supposedly a plumber, who just came out and got their money and I haven't seen them since. That's the way it goes. They need to get better people. They go with the cheapest to lower their cost and it's creating problems for them. It's just not right.

3 months ago

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Terence Orlando, FL

Roberto with C- Force did a great and timely job replacing our water heater. He gave us consistent updates and always communicated what he was doing.

3 months ago

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Venus M. (Vee) Belleview, FL

Used my account after 5 months on plumbing issues, placed a claim online Friday and had a plumber person by Monday. Great service so far!!

3 months ago

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Robert Columbus, OH

The techs who came were on time, pleasant, helpful, and cared about resolving my problem. They patiently answered all of my questions.

3 months ago

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Bryan

When you call for service, it seems like the selection of service providers that they use is very limited and so it's rather slow to get service. By the time the service people come out, it can sometimes be a week.

3 months ago

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Deborah Brown Woodstock, VA

Very disappointed! I submitted a claim on a Wednesday that my furnace wasn't working and I had no heat (in December with an elderly family member in the home). No technician came out until the following Tuesday! After several calls, all I heard was that I just had to wait. Almost a full week without heat! The tech that finally came out was wonderful but Choice was horrible! I've been a Choice customer for 12 years. Time to look elsewhere.

3 months ago

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Daniel Macon, GA

Very disappointed on the service I have not received. At least 3 appointments have been made and the technician has not called or shown up for the appointment. This is totally unacceptable. I have waited for the technician to show, have called on numerous occasions and the mailbox has been full. When I finally got through I left my number and requested that he would call back, needless to say he hasn't. Yes, I'm disappointed because I have patiently waited and my time is valuable and I'm not, repeat not getting the service that I expecting from CHOICE.

3 months ago

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Umathanumalya Madison, MS

Very good service I have been using the service for the past 15 years.I received excellent service on every calls I made.

3 months ago

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Kofi

For the past couple of months I have had issues with a few appliances in my house and Choice Home Warranty has been there for us through out.

3 months ago

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KIMBERLY & TINA CREAN Peoria, AZ

I had 2 incidents with my air conditioner this summer where it took WAY too long to get it fixed. I live in phoenix AZ and for us the air conditioner is VERY important. The first time they never got back to me at all and the 2nd time it took over 2 weeks to finish the repairs on our air conditioner. This is unacceptable. I will be switching to a new company, if only for the lower cost of my yearly warranty. Why pay twice as much when I don’t even get good accurate and timely service.

3 months ago

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Greg Kobe Arnold, MO

The company that fixed my toilet was excellent They were on time and did an excellent job. They left the job clean. I was very impressed.

3 months ago

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Sandra Ledda Clayville, NY

Choice Home Warranty were able to very quickly contact a qualified Heating/Plumbing Contractor to come to my home and repair the problem.

3 months ago

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James Brett Phoenix, AZ

I liked that choice home warranty was very efficient on approving my claim! Not impressed with the company I had to work with to complete the job!

3 months ago

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Doug Orlando, FL

They got the job done right and were on time and very polite. The company answered all questions and also cleaned up after the job.

3 months ago

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Rick Sutton Phoenix, AZ

Water Heater went out on a Thursday, called Choice got someone in the Philippine's I could not understand, got another person I could barely understand. Service Company wanted to come out on Monday - 5 days later. I explained I need Hot Water. They sent a tech (spoke only Spanish - I don't) out the next day. He said the Water was Leaking and his company would call Choice. Because of the Choice system of approving requests, I finally got the water heater installed 7 days later at a cost of $645 to me for installation. Did not install the same quality water heater. What Warranty?

3 months ago

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Mani & Akila Lewis Center, OH

My refrigerator issue isn't resolved but the status was changed to resolved in my login. I have called several times no use. My other issues were resolved without any issues hence giving 3 stars

3 months ago

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David Hagey Minneapolis, MN

Easy to set up the appt . Service provide friendly gave me good advice for the future. He was in and out in a short time.

3 months ago

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terrilynn ratzel

It took over 2 months to have a working refrigerator. Many phone calls between calling Sears and Choice. They didn’t reimburse me the full amount it cost to repair refrigerator. If a compressor is under warranty from manufacturer Choice won’t replace but it’s only under manufacturer warranty if Sears replaces and does the labor. Choice will only pay what they would pay their tech which was 1/2 of what Sears charges and no extra parts. So not recommending this company.

3 months ago

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Jaclyn McDonald Hurst, TX

First off I'm losing water by the hr while all this goes on for a month. Initially choice sends out this extremely incompetent supposed plumber that doesn't even go under the house to see the leaks. I complain enough to get a second opinion. Which were competent but slow on reporting back to choice. Then choice declines the claim all because they mentioned something outside the house. Even so they should cover what is inside the house! So furious about this whole ordeal. Dealing with this a month and just end up screwed. What do I have warranty for again!? The right thing for you to do is still cover the house and not the outside. Whether it means a new quote from the plumber or whatever. This isn't right

2 months ago

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Carla Cox Reynoldsburg, OH

I liked the quick response when a claim is completed online. I did not like fact that I was given an additional charge for a repair when it was indicated on the way that it was covered. Although the cist was minimal it should be clearly indicated in the contract. Overall for the most part it is worth having in the end.

2 months ago