Name: Choice Home Warranty
Rating: 3.8

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Gary V. Moore Chicago, IL

I love the concept of a one-stop service for home maintenance but the actual business of identifying skilled tradesmen who will show up on time is harder than it looks. I’m very satisfied with the quality of work done so far but CHW’s failing to group the same category claims under a single contractor with one service fee, as opposed to three individual service fees of a single house call at $85.00 each, feels more like a hustle or scam. I will definitely do my homework before renewing my contract with CHW.

7 months ago

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John Westerville, OH

E-mails/communication from CHW can be vague/not responsive to questions/not provide coverage details of claim. The technician should not be the person providing replacement cost information. The technician's report & CHW's response should be provided to the policy holder !!!!! CHW should not send policy holder any emails concerning a system repair, before the technician has the repair parts. Have been satisfied with technicians sent for service call/repair. Have been specifically happy with IHN Appliance. Technician is prompt, courteous, informative.

7 months ago

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Barbara Richardson, TX

Right now I would give them a ZERO. I had an air conditioner worked on less than 6 weeks ago. It's running constantly & not cooling the room properly. I called the tech he said I needed to make a new claim. I've been told he refuses to return to fix the problem. Choice told me they will let me know when they find someone to fix it. I can't believe Choice has (only ONE) contracted electrician in my area. Barbara Haber

7 months ago

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John Bakersfield, CA

This repair is not yet complete because we have been waiting for parts from Moen. However so far the response to my claim has been handled in a timely manner and the plumbing company has been very helpful. Ask me again when the job is finished.

7 months ago

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Dominic

The over all service has been great. When we call and they took care of our issue within 2 days. The set up for the service technician to call and set up and appointment. The came out either repaired it or replaced it. This service in my opinion is awesome, and we continue to use Choice.

7 months ago

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Richard CA

The man who came to fix our shower controls was great. He asked what the problem was and began his assessment by turning the water off for the house and then removing the shower handle. Saw that it only needed some lubricants. Great with customers.

7 months ago

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Lainie Adams Columbus, OH

You all hav even amazing at getting people out to my house when needed. But when it came time to renew my warranty, you all called my 4-6 times a day. That’s a bit much, and was very annoying. I knew it was time, and if I was unaware, I was made aware by the 3rd phone call within the same day. I would Hugh recommend not harassing your customers when they need to renew their warranty’s because this will make them not want to. This right here is the reason you all didn’t get 5 stars.

7 months ago

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Linda Gray

Dislike customer service. Language barrier each time unable to get the short simple message right. Online message somehow got changed from OVEN to Stovetop and Sears technician was unable to touch the oven. . Numerous corrections made and changed by the Choice system. Has been a problem with ea. Request. Very annoying

7 months ago

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Sudeep Singh Allen, TX

I had an issue with sink disposal not working. The claim process was easy to follow on through the web site. The technician was friendly and knowledgeable. He inspected and worked with Choice to replace the motor all within a couple hrs after arrival.

7 months ago

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David Goodyear, AZ

I've had three claims with Choice and I have to say I am quite satisfied. The only reason my review is not 5 star is that a plumber that came to repair a kitchen sink leak of a water filter hose caused a drain leak which was no noticed for 2 days. Instead of sending the original plumber back, a new one was assigned, and it cost another fee. That said, when my central air conditioner quit, in 110 degree temperatures, and Choice could not find someone immediately, they mostly reimbursed me for the repair I had done. All-In-All I would recommend Choice Home Warranty.

7 months ago

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Daniel Houston, TX

It has been okay overall. The only thing that seems to be going wrong is that there is zero communication between Choice and the vendor. Choice automatically schedules an appointment with me and does not inform the vendor wasting my time in trying to be available. I’ve learned to ignore the Choice appointments and to contact the vendor directly to see when they can make it.

7 months ago

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Carolyn Douglasville, GA

I believe CHW does try their best to get service to their customers asap, it depends on the circumstances. During the severe heatwave, my AC went out. They weren’t able to send me anyone and offered my finding a tech ton my own which I did. My problem was getting reimbursed which I never was. I had difficulty managing the process due to my age (80) and lack of computer literacy.

7 months ago

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Margaret

Online input of issue was easy. Received texts along the way - received my request, company that will respond, techs with names and pictures coming for security, etc. Techs very knowledgeable and explained the issue and repair. Very pleased with Choice!!!

7 months ago

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Leigh Butler Littleton, CO

Never as fast as I need, with no running water tho it's annoying daily...you always take care of me in the long run. Just wish you had more workers I guess. When an emergency happens it'd be nice to have it fixed in say 3 to 5 days. People are nice it just seems like no ones in a hurry anymore

7 months ago

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Susan Clearwater, FL

The gentleman was pleasent and knowledgeable. He ordered the part and came back a reasonable amount of time. I really am happy with choice home warranty. I had it at my last house in Ohio. I automatically purchased again when I moved to Florida.

7 months ago Edited September 6, 2023

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Mary San Antonio, TX

The fan motor on my AC went out and so I called Choice to come out and fix. The technician showed up and diagnosed the problem. He put in request to Choice and they approved the fix. He can put in a couple of days and replaced the motor. Thank you Choice .

7 months ago

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Gina Hindman Knoxville, TN

Choice is very quick to respond to calls! Quick to schedule appointments. Definitely worth the money! However, not their fault, but communication with the companies is sometimes frustrating! Also, when trying to find out when/if they were coming...their response was always "this problem has been resolved"...seems inappropriate until it is actually 'resolved'!

7 months ago

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Susan Cottrell Rockledge, FL

Our a/c went out and the same day I put in the claim, a repairman came and fixed it. He came late in the afternoon, so we so appreciated him coming that day, instead of waiting until the next day (which was the scheduled appointment). Thank you for providing high-quality companies to service our needs!

7 months ago Edited September 13, 2023

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Lars Lars

It took the person assigned about 45 minutes to fix our air conditioner……but we had to go rent a house for three nights because the temperature outside was over 100 degrees and it was 95 in our house. When we called to see what the hold up was, we were told by customer they do not care about emergency situations and that the contractor may not contact us for seventy two hours. We were not real happy about that. We had bought a five year contract and our payment on the contract was supposed to be $60, we were charged $65. We left AHS due to this same situation, poor customer service. Usually though with AHS, we heard from the contractor that day. We just left them due to several other customer service problems. But we had never had to rent another house because of a lack of caring about the customer before. Not real happy.

7 months ago

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Luis Fayetteville, NC

Has replaced or fixed every work order that I have requested without delay, ensures that I receive the best certified company available for the job. The best rate I have seen compared to other home insurance, copay went up but still more reasonable then most. Would definitely recommend to others.

7 months ago

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W Arnold Riverview, FL

Over the years I have been with Choice I like that i can send in a request for service and not have to worry about it. I get a quick response from the company and normally within a hour or two I get that call from repair service to schedule a visit, I like that!

7 months ago

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Kelly

The service has always been great. The response time is exactly. And the providers they have had have been the best. The only down side it the price to have the service is getting to high to keep. In turn we will more then likely have to change to another company with a lower price. Not what I really want to do as like am very happy with Choice but when the price jumps $15 a month every year it adds up fast.

7 months ago

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Larry Adams McDonough, GA

I’ve only used choice one time. It was a good experience on an easy dryer repair. Tech was knowledgeable and repaired dryer on first trip which is very important to me. Making the appointment was easy and all went well. I gave 5 stars based on this one repair.

7 months ago

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Linda Copperas Cove, TX

Took 3 weeks to even get a Choice Warranty company to even except my claim. But once excepted the company was good. Then took 10 days to get the equipment shipped. With Texas Temps 110 or higher we were miserable. But Liberty Air was wonderful !!!

7 months ago

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Martha Dallas, TX

So far . So good. I have only called upon the choice warranty plan three times. But each time there was a speedy response to my claim and service was accomplished in a timely manner snd exactly as the plan dictated. I had no problems with service techs or the claim process.

7 months ago

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Priscilla San Antonio, TX

I had a great experience with Choice Home warranty. I called the number for service. They referred me to a qualified technician. He came out to our house looked at our dishwasher. He identified the problem and came back with the part on a different day and fixed the problem. Now our dishwasher works great! I’m totally satisfied.

7 months ago

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Celeste Perris, CA

AC stopped working on Sunday. I submitted a claim, in the hight of summer. Received email the next day was advised it may take a few days. The following day I received an appointment for Thursday. The technician brought everything he needed, I had cool air in 40 minutes. Highly recommended Choice Home Warranty

8 months ago

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Teresa

Very efficient got the job done quickly staff was very friendly

2 weeks ago

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Wilford

Ease of initiating a claim Speedy response Easy to connect with support staff

2 weeks ago

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Sharon

It was an easy process and my heat was back on in a couple of days.

2 weeks ago

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Shelany

Takes too long to get a contractor assigned. Tries to avoid paying for anything Confusing language in policy to avoid paying

2 weeks ago

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[email protected]

The two companies sent for repairs were on-time and very professional.

2 weeks ago

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betty freeze

My detailed experiences with Choice Home' service to me are following.

2 weeks ago

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Recardo Bryant

Choice has been charging me double monthly. I called about this issue last week & was told it would be taken care of in a few days.

2 weeks ago

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Robert

It was very fast and the techs were very friendly and polite

3 weeks ago

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Marlene

Electrical tech did not show up or call. I had to call them, they said they passed my exit and said they will come this morning but still haven't heard from them.

3 weeks ago

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Rod Shier

I submitted a claim for same problem June 2023, it is April 2024, which CHW is informing me that the work is complete, however, it still not fixed.

3 weeks ago

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Paul

Inevitably CHW finds a way to deny the claim. I would say I have in 5 years had about a 50% success rate.

3 weeks ago

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Ezra

So far I like it all, but I have heard some things that are concerning to me

3 weeks ago

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Gene

Jessica was great. She handled my issue in a very professional way. Thanks

3 weeks ago

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Jane Wiley

Service technicians that responded to my calls were professional and polite.

3 weeks ago

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DeRosa II

Again...texh came did DW... he ordered parts...4.8 was appointment.. he didn't show and CHOICE HOME WARRANTY... SUCKS... THEY DO NOTHING AND OFFER SUBPAR SERVICE!

3 weeks ago

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janice buono

The contractor was very nice and explained every thing to me.

3 weeks ago

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Kimberly Navarro

I got the appointment real quickly. Within the week my refrigerator was fixed.

3 weeks ago

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Jennifer Mannion

I love it. Claims are answered fast. Customer service is great.

3 weeks ago

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Brenda Corell

Fairly new customer - so far we're satisfied with the plan and most of the service companies.

3 weeks ago

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Nora Azenon

I am satisfied with the outcome of work when a claim is submitted

4 weeks ago

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Debra

Have been very happy with each time I have used Choice for appliance repair.

4 weeks ago

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Tobias50 Hesperia, CA

I recently had the pleasure of experiencing exceptional dryer repair service from a technician named Mark, and I felt compelled to share my positive experience. From start to finish, Mark's professionalism and friendliness made the entire process seamless and stress-free. Mark not only showed up a bit early but also wasted no time getting down to work. His efficiency and expertise were immediately evident as he assessed the issue with my dryer. Throughout the repair process, he demonstrated a high level of skill and knowledge, ensuring that the problem was diagnosed and resolved promptly. What stood out the most was Mark's friendly demeanor and excellent customer service. He took the time to explain the repairs needed, answering all my questions with patience and clarity. This reassured me and added a personal touch to the service, making the experience more pleasant overall.

4 months ago

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[email protected]

Every dealing with Choice Home warranty has worked out well except for one little glitch. Choice sent a tech to evaluate and eventually fix/replace my downstairs a/c. Everything went well except for the warranty I was promised. The tech, Andrew, said he would send me a 10 year warranty. I have texted him with no response and called him with the response that the warranty is on the mail. However, the warranty was not in the mail and subsequent phone calls were not answered. I left messages. It is now going on 3 years come next January and no warranty. If you can get the warranty for me, I’d be greatly appreciative. Marcia Mauro

5 months ago Edited April 18, 2024