Name: Choice Home Warranty
Rating: 3.8

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Verified Customer

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Jeff Lilburn, GA

My AC went out and I had to used Choice Home Warranty to get it repaired. I was handled in a very professional and timely manner. The only issue is that we have had a couple of not-so-professional contractors sent out.

3 years ago

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Tanaia Waynesboro, VA

I had to use it a couple weeks ago for an issue with my house not heating up correctly. I set up an appointment and they were able to get good service out.

3 years ago

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Brett Humble, TX

I had an instance on the swimming pool, well, I had a couple items that were deficient when I first called. Because one of the three items I called about was not covered, they just cancelled the entire order. It just got really frustrating. I feel y'all's first response is to cancel jobs and not really listen. At the end of the one-year term, I'd be more inclined to go with someone else than to renew with Choice.

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Mar. 16th, 2021

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Richard Fort Worth, TX

We had a problem with the refrigerator. They came back five times and then finally said that well we'll give you money for a new refrigerator, so that was nice.

3 years ago

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Lillie Huntington, WV

I like Choice Home Warranty and I recommend them to anyone. The customer service reps and techs they send out are professional, very friendly, and get the job done fast.

3 years ago

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Trazanna Philadelphia, PA

Initially they were the number one warranty company but I was a little disappointed with them. My water heater broke and I had to cover five hundred dollars of it. The guy did an excellent job but I didn’t think it was fair that I had to pay.

3 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

Feb. 25th, 2021

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David Fort Worth, TX

There are constant extra emails to buy more. It is all a hassle. You shouldn’t harass your customers. The plumbers they sent were friendly and very professional but the only way to contact someone in customer service to get parts is through email because covid shut everything down.

3 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the sales experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Director of Sales who will review this matter and handle accordingly.

Feb. 25th, 2021

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Dolores San Antonio, TX

I’m disabled and I can’t work and I like the price of it. The work is prompt and reliable. They help as soon as possible and they are very kind and helpful.

3 years ago

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Jackie Beachwood, OH

Choice Home Warranty was what I was looking for. The fixed my leaking basement, though they did deny my claim at first. The person they sent out was knew what he was doing.

3 years ago

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Ardith The Villages, FL

I've had to make 4 claims with Choice Home Warranty and all three were handled easily and promptly. I highly recommend them to all my friends and neighbors.

3 years ago Edited January 10, 2024

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Antonio Oxon Hill, MD

The few times I've used them, they were very responsive and everything got taken care of in a in a timely manner by professional people. I give the highest rating.

3 years ago

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Matthew Keller, TX

Overall the program is responsive though some of their suppliers are not worthy of Choice though some are exceptional too. Choice is responsive which is outstanding.

3 years ago

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Liliya Owings Mills, MD

For the first year I wasn’t happy, I was close to giving them up but I’ve been with them a long time now. I’m not completely happy because sometimes they say something is not covered but everyone on the phone is really friendly and they take care of you right away.

3 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback to the Customer Relations Director.

Feb. 25th, 2021

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Carole Toms River, NJ

Up until recently I was pleased with them but two of my last three times I was denied coverage. They didn’t cover the fan for the AC. I would like to say the person they sent us for the LNFHVAC was an excellent technician. He was competent and knowledgeable. Thank god he came because the flame in the furnace wasn’t set properly.

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we are pleased to hear that you were satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your positive feedback to the Director of Vendor Relations.

Feb. 25th, 2021

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Jeanna North Charleston, SC

My hot water heater wasn’t working and I sent a request in on Sunday and on Monday morning they were there and it got fixed. It has been very easy to work with.

3 years ago

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Elizabeth Houston, TX

I am really happy with the company I chose. My agent was great. She made everything stress free. I appreciate that. Service is fast. They are very helpful.

3 years ago

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Sheron Laurel, MD

The only thing I am not totally happy with is the five hour window for the services and they should ask more questions. They are pretty quick to respond and we are satisfied with the work done.

3 years ago

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Milton Gray Severn, MD

I did some comparisons and they seemed to fit my needs. However they don't fully work with you on replacement items. I needed to replace a microwave oven and the replacement cost more than what they were willing to give me.

3 years ago

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David West End, NC

I don’t think they have the best companies working for your benefit. They couldn’t repair a leaky faucet a month ago and I have been trying to work with them for a month to get them to replace it. They are trying to get me another repair man but they are not having much luck with covid going on. They do ahve the best value.

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Feb. 25th, 2021

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Jody Hudson, FL

They've always been there for me and work pretty fast. Recently, I had an issue with my water and someone came out the same day and was very good and professional. The only thing I dislike is that they don't seem to cover a lot of things we need covered. I also think they're overpriced.

3 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.
In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Feb. 18th, 2021

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Donovan Kingsport, TN

This company was recommended by my realtor. When my heat pump went out, I filed a claim and they had someone over within three days which was very quick for me.

3 years ago

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Anna Orlando, FL

They've been really good when I call in and have someone out within a day or so to fix something. They are very punctual and do what they say they'll do.

3 years ago

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Ada Louisville, KY

This company was cheaper than the one I was using, so that's why I switched to this one. They respond promptly to me and I like the way they've handled all my claims.

3 years ago

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Alan Bullock Upper Marlboro, MD

My heat went out, needed a motor, the company they sent said the motor was on back order after i called to find out the status of my repair. So it‚Äôs 27 deg and snowing and i still have no heat and nobody is concerned, i call the company again and they said they will try and find the part from another vendor but would i pay the difference. Of corse i will because i have no heat! I‚Äôm the only one that cares i have no heat!

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Feb. 11th, 2021

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Joseph North Charleston, SC

Every time I’ve called so far, they have been very helpful. They do what they say they are going to do. Everything has been going well. They fixed my AC unit.

3 years ago

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Brian Skamra

Ease of use, However contracted locksmith to rekey our condo after purchase broke 2 deadbolts, replaced one, and left other in dangerous operation and were told do not touch it it could lock you in and not get out. It did and I removed the lock and repaired it myself..

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Jan. 28th, 2021

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Dolores Swarm

Choice Home Warranty's technicians respond to work requests in a very timely manner. I really like the low $45 service fee unlike other home warranty companies.

3 years ago

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Randy

It's affordable and they try to get somebody out here as soon as possible but it did take a couple of weeks to get the parts but that is not their fault and they do try to do their best for you.

3 years ago

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Prashant

I always get good support from them. It is a good company to work with. I used it for a leak from a hole in the roof and they fixed it within a week. They have taken care of everything.

3 years ago

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Roxanne

Customer support is pretty responsive and they do find technicians pretty quickly but we’ve had some issues where they could not find a technician and we had to find one ourselves and they didn’t reimburse us. That was a not a good experience. There have been times when they didn’t cover the warranty. Other times they got a technician to come out and fix what was needed.

3 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director.

Jan. 19th, 2021

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Eugene

I would recommend Choice Home Warranty to my family members and my friends. They treat me well. I think they are very courteous and very understanding in customer service.

3 years ago

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Jessika

Everything went really smoothly the time I had to use it. From reporting what was wrong, it was pretty quick to have someone contact me. I’ve had a good experience.

3 years ago

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Ira

Service is pretty good. I’ve used it twice for my garbage disposal. I get a fast response. Nobody is perfect but it is better than the other one that I wasn’t happy with.

3 years ago

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Allen

Based on the services I’ve received things are handled very well. I’ve had two chances to use their program and they came out and fixed it immediately.

3 years ago

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Kitten

They always get someone here in a timely manner. There are a few things that are not covered and it catches me off guard. That is probably my only complaint. They are professional and it is good to have appliances covered.

3 years ago

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Debi

We went with Choice because they had a better price than other companies. A few weeks ago, we had a sewer back up and got a good response from a plumbing company Choice helped us find. We had a bad experience with the air conditioning and heating contractors, because they weren't great.

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we are pleased to hear that you were satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your positive and negative feedback to the Director of Vendor Relations.

Jan. 19th, 2021

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Nick

Right now I wouldn't give Choice Home Warranty high marks because of the bad experiences I am having. I had two claims and one of them needed to be replaced, so they gave me money to do so. The other claim hasn't worked out because they needed to order a part for my ice maker and I still haven't heard back from them on that after two and a half weeks.

3 years ago Edited January 10, 2024

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Julie Ann

Choice is quick in their response and the people they send out are very professional. They also send out text message follow ups that is very helpful.

3 years ago Edited January 10, 2024

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Rajkumar

I went with Choice because they have better rates than other companies. When I had a problem, they resolved it in a day or two. When I needed my garage door opener repaired they sent someone out to fix it right away.

3 years ago Edited January 10, 2024

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Anonymous

Choice has great value and price for their home warranty. They are very kind and prompt when I call in to make a claim. I like that they use small business people.

3 years ago Edited September 14, 2021

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Anonymous

When searching for home warranties I found that there service is one of the lowest so the value is great. I am still waiting for my dishwasher to get repaired because they had to place an order for a control panel.

3 years ago

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Farah

I do wish choice would cover things that other companies cover like faucet cartridges but they are pretty quick to respond and get a technician out in a timely manner. All the technicians have been very good.

3 years ago Edited January 10, 2024

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Archie

They’re pretty good. I would recommend them. They take care of any situation. One thing I didn’t like was they couldn’t replace a couple of appliances, it is only partial. We’ve still been satisfied.

3 years ago Edited January 10, 2024

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Barb

The quality is not what they said. The first time I called it was for the AC. I called on a Friday and they said they could get someone out on Wednesday. I took they day off but they had deleted it and didn’t notify me that the electrician wasn’t coming. It was a real simple fix that done in five minutes.

3 years ago Edited January 10, 2024

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Jan. 5th, 2021

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Sue

A little bit high priced but that is probably average and they are pretty attentive and they’ve done everything requested, though we weren’t happy with the first company they sent out so they sent another company.

3 years ago Edited January 10, 2024

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Lonnie

The quality of the people is pretty good but getting someone to come out and do the work is middle of the road. I had some issues with repairs last year. It took three or four phone calls in ordered to get it straightened out. Everything was made right eventually.

3 years ago Edited January 10, 2024

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback.

Dec. 21st, 2020

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Newton

My AC unit went and they got someone here quickly and it was great service. They are very responsive and they work with you to get things resolved as quickly as possible.

3 years ago

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Namon

Dishwasher went out last month and they gave me the money to replace the dishwasher. They respond rapidly and quickly approved for the new dishwasher.

3 years ago

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William Dallas

In greneral, they do a reasonable job. It is frustrating to call and have to wait days or even weeks to come evaluate the broken appliance. Then, it may take more weeks to get the appliance fixed

3 years ago

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Dominick

Sometimes they are good and sometimes they are not so good. The service people they send sometimes are not good but other times they are. It’s hard to get service but it is a decent price so it is worth it.

3 years ago