Name: Choice Home Warranty
Rating: 3.8

check_circle

Verified Customer

star star star star star

Linda Wilson, NC

They do what they say. When I called them, they came out, it wasn’t even three days later. They fixed it and showed me how. I am happy with the work they do.

2 years ago

check_circle

Verified Customer

star star star star star

Mary Fort Worth, TX

Great service for a great price. They have been very professional. It saves me a lot of money. Each time I have a claim, they handle it promptly. Customer service is great.

2 years ago

check_circle

Verified Customer

star star star star star

Wayne Cary, NC

Their copay is reasonable. If I am not happy with the service, there is a full refund so that gives me confidence. The process seems pretty straightforward and it works well.

2 years ago

check_circle

Verified Customer

star star star star star

Siva West Des Moines, IA

When I needed my garage door opener changed, someone was here within one to two hours. It was totally unexpected how quickly they were here and how excellent the service was.

2 years ago

check_circle

Verified Customer

star star star star star

James Houston, TX

Good company. They work quick and are good with customer service. They always get you assistance as soon as possible. They are very professional. It takes less than two days.

2 years ago

check_circle

Verified Customer

star star star star star_border

Brian And Elizabeth Kissimmee, FL

We were experiencing a garbage disposal issue and it was getting worse so I called home warranty and they were there within two days to diagnose and replace it within the hour.

2 years ago

check_circle

Verified Customer

star star star star star_border

Anne Pompano Beach, FL

Recently my AC went out ad they were able to get someone out the next day to fix the issue. The technician was very knowledgeable and very professional. They were able to get things back to normal very quickly.

2 years ago

check_circle

Verified Customer

star star star star_border star_border

Reed Pahrump, NV

Getting through to customer service is a little difficult. You have to wait awhile to talk to a human being on the phone. We live in a difficult area in Nevada so I understand why wer have to wait but I do wish things could go a little quicker.

2 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Jun. 16th, 2021

check_circle

Verified Customer

star star star star_border star_border

Anonymous Houston, TX

They need to be up front with their customers about how the plans work. It was one surprise after another. They said it would take thirty days to get a replacement check and it was not a check but a lowe’s giftcard. They are pretty rude in customer service.

2 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Jun. 16th, 2021

check_circle

Verified Customer

star star star star star

Erie Arlington, TN

They are very trustworthy. My air conditioner went out and I called choice and they were very prompt in responding to my needs. It was very apropos for what we needed.

2 years ago

check_circle

Verified Customer

star star star star star

Arshad Mc Kinney, TX

Service is reliable quality. I get prompt responses and follow ups. The plumber that came for my kitchen faucet explained the process and it was no hassle to get it fixed.

2 years ago

check_circle

Verified Customer

star star star star_border star_border

Robert R Ramsey Jacksonville, NC

The only negative that I have is the time it takes to replace an appliance. The technician determined that our clothes dryer could not be repaired. It took Choice Warranty almost 30 days to issue a gift card for partial replacement. I wonder if ill have to wait 30 days if my refrigerator quits. I can fill coolers with ice I suppose.

2 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

May. 24th, 2021

check_circle

Verified Customer

star star star_border star_border star_border

Corinne Mars Melbourne, FL

Well the last time I used you you sent one plumber out here that was an absolute disaster and I finally had you could give me somebody else and the parts not his fault we'e going to take longer to get here and I was very upset and was told that I wouldn't be charge the $45 for three months which I have been charged that amount plus I didn't have to pay for the him coming to the house but like I said I'm still paying the $45The other plumber that came out did a wonderful job you need to get rid of that first one he was absolutely hopeless

2 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

May. 24th, 2021

check_circle

Verified Customer

star star star star star

Regina Hillman Columbus, OH

Choice Home whenever I called my service was very fast in responding to my claims and the service repair company were always available within 24 hours.

2 years ago

check_circle

Verified Customer

star star star star_border star_border

Jeff Galveston, TX

Some experiences with them have been excellent and others have been poor. It has been a mixed bag. They are pretty responsive but they have ordered the wrong parts and have a hard time getting back to me and that can be frustrating.

2 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

May. 19th, 2021

check_circle

Verified Customer

star star star star star

Lillie And Ronald Covington, GA

My plumbing problem was taken care of ASAP. They answered my call and were very courteous. My pipe was leaking and I called at 12 AM and they had a person to me at 7 AM.

2 years ago

check_circle

Verified Customer

star star star star star_border

Ben Arlington, TX

Microwave wouldn’t work so we called and they sent a person out and within an hour, it was fixed. They seem to know what they are doing. It is expensive but it is well worth it. They are trustworthy.

2 years ago

check_circle

Verified Customer

star star star star_border star_border

Chandra Goodyear, AZ

Sometimes they are really good sometime they are not. It is hit or miss. I was not able to get someone out for twelve days when I had an issue with the oven door. I ended up contacting several places. It ended up costing me three hundred and seventy five dollars.

2 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

May. 19th, 2021

check_circle

Verified Customer

star star star star star

Gilberto Yuma, AZ

Best price of the competition. We’ve used the warranty a couple of times and they were pretty quick and easy to get appointments with, I would definitely recommend them.

2 years ago

check_circle

Verified Customer

star star star star star_border

Celestine Mobile, AL

The guy that came for my electric oven was very professional and good. I had admire the way he treated my house. I would recommend him to anyone. I did have one time when the technician never shower up.

2 years ago

check_circle

Verified Customer

star star star star star

Jamaree Killeen, TX

Good company. It is very convenient to have the online portal to go through. They send someone out pretty easily and efficiently. My issues are fixed in a timely manner.

2 years ago

check_circle

Verified Customer

star star star star_border star_border

Anonymous Jacksonville, FL

When my dryer decided to stop working, setting up an appointment with choice home warranty was seamless and service was scheduled within two days. The service representative was very professional and knowledgeable. I did have to wait to get reimbursed because it had to be replaced.

2 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

May. 19th, 2021

check_circle

Verified Customer

star star star star star

Stephen Casa Grande, AZ

I didn't get the date Choice Home Warranty promised me because they don't control the repair companies schedule but that was resolved and my problem was fixed.

2 years ago

check_circle

Verified Customer

star star star star star

Freddie Cartersville, GA

My refrigerator quit working and I called and put a claim in and they got a repairman out on Saturday. I was happy because it's hard to find people to work on Saturdays.

2 years ago

check_circle

Verified Customer

star star star star star

Mary Jean Fairhope, AL

I needed to use the warranty for my washing machine. The touch pad would not work and the young gentleman they sent over was excellent and did a great job.

2 years ago

check_circle

Verified Customer

star star star star_border star_border

Gregory Owings Mills, MD

Customer service is very responsive. However, the company needs to make better offers when an appliance or device needs to be replaced. Right now, the "cash" offers are just laughable and do not come close to actually replacing a device.

2 years ago Edited January 10, 2024

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director.

May. 19th, 2021

check_circle

Verified Customer

star star star star_border star_border

Harshavardhan Frisco, TX

The technician comes out pretty fast trying to address the issues which are good. The negative thing is whenever there are high cost items It's always seems like they try to buy it out at a lower cost and I don't feel like it's fair.

2 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director.

May. 19th, 2021

check_circle

Verified Customer

star star star star star_border

Anthony New Port Richey, FL

I was very satisfied with their resolution to the plumbing issue I had. The individual that came out repaired it according to the terms of the warranty, so I was happy with that.

2 years ago

check_circle

Verified Customer

star star star star star

Dawn Lennon Cary, IL

We have only had one irritating issue with them when they refused to replace our water softener. Otherwise your staff is great and follows through in a grand manner.

2 years ago

check_circle

Verified Customer

star star star star star

Sherry Mansfield Henderson, NV

Prompt response time. No paperwork. The customer service is good and asks questions in order to get the right company for the job that needs to be done.

2 years ago

check_circle

Verified Customer

star star star star_border star_border

Shelia N Jones Fairburn, GA

I had some issues with a Rep not being truthful and it cost me $1100.00 out of pocket to replace my broken stove. The company that was sent to service the appliance didn't do a true assessment of the issue. They didn't even turn it on.

2 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

May. 6th, 2021

check_circle

Verified Customer

star star star star star_border

Jani Reyes Desoto, TX

They're usually very prompt and getting servicemen to assess the original problem , but they take way too much time to decide if they're going to pay the claim and the problem lies unrepaired for too long.

2 years ago

check_circle

Verified Customer

star star star star_border star_border

Michelle Easton, PA

They never made sure someone came to fix my leaky pipe I reported in January 2021. Although they made several appointments for someone to come the contractor never showed up even though arrangements were made for an adult to be present.

2 years ago

check_circle

Verified Customer

star star star star star

Gain Yee Katy, TX

The response time is very good. I have put in two claims, first one went very smooth and the second one we had a leak. It was taken care of quickly also.

3 years ago

check_circle

Verified Customer

star star star star star

Keith Las Vegas, NV

I've used the warranty three different times on plumbing and pool service. The service is great and the people I've dealt with so far have been great.

3 years ago

check_circle

Verified Customer

star star star star star

Mary And Ed Savannah, GA

My stove went out and they called someone to come and it was fixed in a timely manner and I was very impressed with the professionals that they have hired.

3 years ago

check_circle

Verified Customer

star star star star star

Bethel Charleston, SC

I feel like I immediately hear back and support is always readily available. My refrigerator broke and I contacted the company and I was able to get a replacement.

3 years ago

check_circle

Verified Customer

star star star star star

Shana Clinton, NC

I chose to go with Choice Home Warranty because they have consideration for the customer and help the customer to maintain their appliances and to support the community.

3 years ago

check_circle

Verified Customer

star star star star star_border

Dan Fort Myers, FL

I had very good experiences with things being repaired and replaced and then other experiences we're just a little bit of a hassle but at the end of the day It was fixed but I had to pay out of pocket for some of the things.

3 years ago

check_circle

Verified Customer

star star star star star

Cynthia Maricopa, AZ

I used my warranty two weeks ago. They did what they had to do, they finished up, they were very courteous and personable and I didn't have a problem with them.

3 years ago

check_circle

Verified Customer

star star star star star

Pat Baltimore, MD

I have never had a problem. They've been good every time I've used them which has been several times and actually I just moved and I got a new warranty with them.

3 years ago

check_circle

Verified Customer

star star star star star

Richard Fort Myers, FL

My AC went out. I called the girl who helped me was very polite and she knew her stuff. Within a couple of minutes I had a serviceman respond to me and make an appointment.

3 years ago

check_circle

Verified Customer

star star star star star_border

John Okeechobee, FL

My water heater went out last year and it took them three weeks to get somebody out to replace my water heater but yet my refrigerator went out last week and I had somebody there the next day.

3 years ago

check_circle

Verified Customer

star star star star star

Kimberly Hawkins Atlanta, GA

Choice warranty is always good to have for all my appliances. When something is malfunctioning or broke I know I will receive a appointment quickly after I submit my claim.

3 years ago Edited January 10, 2024

check_circle

Verified Customer

star star_border star_border star_border star_border

C Atlanta, GA

The propensity to deny claim is ridiculous, especially for things the sales team says is covered. The service companies, if they show up, often give subpar service and then CHW then immediately denies the claims. In addition, the months of hoops I've had to jump through to get a settlement check was ridiculous. I've received mortgages easier than this. Oh, lets not even mention that fact that case managers will ignore you completely. I used to love CHW then last year (pre-pandemic) when I had a claim it went down hill. No shows from providers, denials before the tech submits findings, case managers not following up, being told I've spent x amount of dollars which is close to what I paid for the 5 year policy - Uhhh I dont care. This isn't a flexible spending account. I was a strong advocate for choice several of my referrals bought policies. At this point, I'll never refer another person. The customer service has been reprehensible. Almost criminal to be honest.

3 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons.
We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Mar. 17th, 2021

check_circle

Verified Customer

star star_border star_border star_border star_border

Julia Thiensville, WI

They could find a refrigerator repair person told me to contact my own which I did. For the vet said they did not reimburse me the difference minus the deductible of $65. In addition to that the compressor was shut on my refrigerator so I needed a new one. I took the buyout offer from choice warranty it is been 30 days I am still waiting for a check. I also had issues with my heating system I needed a new thermostat the thermostat I have is digital. They would not replace a thermostat with a digital one only with a dial one. I had requested that I get the money that they would pay for the day I want to be installed so I could use my own HVAC provide

3 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director who will review this matter and handle accordingly.

Mar. 17th, 2021

check_circle

Verified Customer

star star star star star

Jean Marshall Hixson, TN

The most recent contractor for the issues with my HVAC was very good. Appreciate having been provided with knowledgeable and helpful contractors/companies.

3 years ago

check_circle

Verified Customer

star star star star star

Cynthia Fittro Longwood, FL

They have a plan that is reasonably priced for me. When requesting service they notify you a technician has been called. The technicians are very nice and prompt also.

3 years ago

check_circle

Verified Customer

star star star star star

Anonymous Northfield, OH

I was very satisfied with my experience with repairs. I had a leaky faucet and the repairman was very clean and pleasant, and I was very comfortable.

3 years ago

check_circle

Verified Customer

star star star star star_border

Simone Las Vegas, NV

I’ve been with choice for years and they have been very receptive to my needs. It had worked very well. There was claim that was not very successful but over the last eight years it has been very good.

3 years ago