Name: Choice Home Warranty
Rating: 3.8

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Verified Customer

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Marilyn

I had to use my warranty and they came out right away, the next day actually, and dealt with the problem. They were responsive and helpful. The value is great.

3 years ago

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Kim Loudon, TN

Coverage is misleading. I had to replace my washer and dryer after one year. CHW would only allow $400 for a new dryer and $450 for a washer. They said that's what they could buy them for, but in shopping around I didn't find anything near those prices. My units were stackable and gas. My air compressor went out on my HVAC unit. They would not pay for the replacement part, only the haul off and replacement Freon. Not great experiences with this company.

3 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the services we provided. Choice Home Warranty is committed to providing a positive customer experience therefore, we appreciate your feedback. We hope your next experience with us meets your expectations.

Jul. 2nd, 2020

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ELAINE San Antonio, TX

Very poor customer service - I had issues with my refrigerator . I called choice home to schedule an appointment but they kept giving me the run around and for about two weeks I couldn't get anyone to come see my refrigerator because they kept putting in the wrong phone # to the service tech and they could never get through to us . We called customer service several times but could never understand them they all sound foreign and didn't understand them. I finally got to talk to a supervisor in Florida to make sure they had our phone # right and tech person can come out to see our refrigerator. Long store short they couldn't find one of the parts so now they said they would have to pay us out on our refrigerator _Ÿ__â€çâ™€ï¸è. Now we wait for our prorated refund . ....

3 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the services we provided. Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director.

Jul. 2nd, 2020

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Deb Perrysburg, OH

Didn't cover what I was told they would. They said they would cover boiler replacement but failed to explain conditions. When I needed it replaced I was told â€˜oh no' we don't do that.

3 years ago

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Suzanne Scantlan

Wish they could react a little bit sooner on some cases. I am surprised when a vendor doesn’t reply quickly to my requests. I know that it isn’t Choice’s fault. I think they give me a good deal. I have had some plumbing problems, a garbage disposal that needed fixing, and a kitchen faucet replaced.

3 years ago Edited January 10, 2024

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Wally North Port, FL

Went online, to report that our A/C wasn't working. Within 24 hours we notified & had a tech on his way to our house. Jean, did a great job of getting our A/C up & running.

3 years ago Edited January 10, 2024

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C. Foster Franklin, TN

The have very poor customer service. Technicians cannot speak with a human concerning a claim, and policy holders cannot either. My te hnician and I are STILL waiting on a replacement part that is covered under the warranty. It has been 1 month and neither of us have heard ANYTHING. I switched to Choice from First American Home warranty because if this company's past ratings. My experience as been horrific and I will be switching back at the end of this contract. I paid for the full year upfront. I will NEVER do that again...and thankfully I did not get reeled in to their 2,3 and 5 year coverage at a discounted rate. I highly advise

3 years ago

Reply from Choice Home Warranty

Due to COVID19, many distributors are experiencing longer-than-usual delays regarding shipping and delivery. CHW is diligently following up with the technician to expedite your claim along as quickly as possible.

Jul. 2nd, 2020

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Maxine Humble, TX

The service is excellent. I had a problem with my AC and the next day I had someone out fixing my AC unit and it was working again. They were fast and responsive.

3 years ago

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Terri Hagerstown, MD

I’ve had issues on both end of the spectrum. Getting something done is good. My air conditioning went out and within two days I had somebody fix it, that was perfect. Signing up was disaster and there are too many exclusions. The plumbing is not covered. I was lied to in the beginning so my price was lowered.

3 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.

Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.

Our policy covers mechanical failure due to normal wear and tear. We encourage all of our customers to review their coverage.

Jul. 2nd, 2020

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Lee North Las Vegas, NV

The air conditioner quit blowing cold air so we called them out and they came out and said it was a hole in the freon. They were good the first time I tried it. The second time they denied my claim.

3 years ago

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Ken Scottsdale, AZ

I needed to have a hard water replaced and filled out the form requesting my regular plumber but they assigned me another one so I wrote back and they gave me another one and then I had to write back again and finally they assigned the plumber I requested. So they are responsive but not to my specific needs.

3 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.

Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.

Our policy covers mechanical failure due to normal wear and tear. We encourage all of our customers to review their coverage.

Jul. 2nd, 2020

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Phyllis Hixson, TN

I chose Choice Home Warranty because a friend recommended it. It has been a great experience. The people are very polite and do the job with no problem.

3 years ago

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Adriana Plano, TX

They had a discount for the monthly payment. It is very good service. They provide service right away anytime I call them, they are promptly sending technicians that I need.

3 years ago

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Zachary Lakeland, FL

Other company dropped us because of covid so we have choice. They get the job done but it is going to be a long wait on parts. We had to use it for our over and they dropped the ball and we had to reschedule an appointment and we had to wait over a month for someone to repair the issue. They handled it very poorly as far as service.

3 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the services we provided. Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director.

Jul. 2nd, 2020

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David Farmington, MI

As far as responding to my issue, Choice Home Warranty was on the ball. They are prompt in their service. The service people they fix the claims are not so good. The original company that was service the claim, I was having a hard time getting a hold of so we are looking for another company.

3 years ago

Reply from Choice Home Warranty

Thank you for your feedback David.

Jul. 2nd, 2020

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Tyrone Round Lake, IL

I highly recommend Choice to others. I’ve gotten good vendors and every time I need them. They have always been very responsive to the needs of the customer.

3 years ago

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Sherry Florissant, MO

They need to find more quality people to do repairs. I’ve used it twice, the first for the locks on my door and the second for a couple of appliances that don’t work, the person they sent out took my money and now I can’t get a hold of him so I had to wait for another company to come out.

3 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the services we provided. Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director.

Jul. 2nd, 2020

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Elaine Oklahoma City, OK

They’re usually pretty quick to get back to you but it hasn’t been pleasant in the last two months, I still don’t have my plumbing fixed. It has been very frustrating. They offered to reimburse me and they took that back. There are a little hidden rules.

3 years ago

Reply from Choice Home Warranty

We regret to hear your frustration. We would like the opportunity to provide you with a satisfactory resolution for you. In efforts to assist, our Consumer Advocate will message you directly to further address your concerns.

Jun. 26th, 2020

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Ralph Red Oak, TX

We used it a month ago and they put a new part in the stove and it broke again yesterday so they came back out to do it again and even though the repairman was the one who caused the problem, they would not replace the unit so I am a little upset.

3 years ago

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John Middletown, DE

One time I needed it for my garbage disposal and they took care of it and my air conditioning and they took care of that but not my hot water tank, they said it was not covered, I wasn’t pleased with that.

3 years ago

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Vincent Jacksonville, FL

I came with the house when we bought it and it is an exceptional service. They are quick to respond, they come out within a couple of hours to fix the problem.

3 years ago

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Anonymous Cypress, TX

Seem to be trustworthy because they are professional and provided goo service. My refrigerator was repaired to my satisfaction and that technician was also very professional.

3 years ago

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Gary Arlington, TX

They keep finding excuses why they don’t cover things. For the pool heater, we had an extra coverage for a pool, and they said they wouldn’t cover it. Also they tend to bandaid things together instead of fixing things permanently.

3 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase. We encourage all of our customers to review their coverage. It may also be found on the Choice Home Warranty website, under User Agreement.

Jun. 26th, 2020

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Pauline Hyattsville, MD

I like the commercial that came out with George Foreman. I like the service too. My dryer want heating and the washing machine was making a lot of noise and they fixed it.

3 years ago

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Herbert Clinton, MD

They are very proactive and interactive. They communicate well and have lived up to everything they claim to be able to do for us. Very reliable thus far.

3 years ago

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Shekar Cumming, GA

Choice was recommended by on of my cousins. I am happy with them as a customer. My claims were successfully completed without having an issue. They fixed it the next day.

3 years ago

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Anonymous Marana, AZ

I would never recommend them. I am only still with them because if I change plans the price goes up considerable. Service calls would go from forty five dollars to seventy five dollars. The policy is good but what they cover is bad. Customer service is unresponsive. I am putting in a claim right now and I haven’t heard from them in five weeks. The response time is terrible. I called and they said somebody would call within 24 hours and I still haven’t heard back.I called them for the pool and they sent out a guy who didn’t bring his tools and it took him three days to come out. He only diagnosed the problem and he was asking me questions about my pool equipment and I was like you are the repair guy not me. They don’t seem to care. They get the cheapest possible.

3 years ago

Reply from Choice Home Warranty

We regret to hear your frustration. We would like the opportunity to provide you with a satisfactory resolution for you. In efforts to assist, our Consumer Advocate will message you directly to further address your concerns.

Jun. 26th, 2020

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James North Versailles, PA

I had American Shield for 2 years and wasn’t happy and I am not a happy camper with choice either. My AC went down May 25th and it is June 15th and I still have no sir conditioning. I am waiting for service people to come out and do some work. The compressor is pretty bad and they think the unit has to be replaced at the price $450 plus the sixty five dollar service fee. I am paying for the whole service fee for the year.

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Jun. 26th, 2020

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J Shreveport, LA

They seem to be doing okay. I’ve had a few claims and for the first one, they sent out a not good technician but they sent out a better one next who took care of the problem.

3 years ago

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Joan Fort Worth, TX

I had a bad experience with AHS but Choice has been okay so far. I turned in a claim and they did pretty good getting it filed and getting a service company out to us.

3 years ago

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Martin Nurillo, TX

You save on repairs I guess. I’ve had them for a long time. I think it is a good company but they have really disappointed me. I was really happy until this weekend when I had to pay $500 out of pocket and the repairs didn’t finish on time.

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations to review.

Jun. 26th, 2020

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Diane Atlanta, GA

They gave me a good deal for an extended period of time. It has been great. I had a claim and they were very quick to get somebody to come fix the dryer.

3 years ago

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Susan Jefferson City, MO

Used Choice Home 2 to 3 times and so far I don’t have any problems with them. They have been there for me whenever I call and tell them what I need to have happen.

3 years ago

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Buddy Mentor, OH

I like the price but there are a lot of hidden gems in their ad that don’t add up. I am not satisfied with some of the things they do. I needed a new washing machine and didn’t give me enough money to cover it and I needed a new hot water tank and they didn’t cover it.

3 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Jun. 26th, 2020

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Anonymous Gilbert, AZ

You do everything yourself online. It’s pretty easy. I submit a claim and I get a phone call the next day with an appointment. I don’t have any complaints so far.

3 years ago

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Chris San Antonio, TX

They get the job done. We had a problem with our kitchen sink, it was backed up, so I called in and they got a plumbing company out here pretty quick. I was satisfied.

3 years ago

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Govinda And Dibya Cincinnati, OH

Affordable and so far my experience has been good. My garbage disposal was not working and I made an appointment and they just on the right time and fixed it, so I was happy.

3 years ago

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Adiba East Brunswick, NJ

Sometimes it is good, sometimes it is not so good. It totally depends on the service they send. Sometimes there is a service person that is not too good and I have to get in touch with somebody else. It is very cheap, that is why I took it and I have used it several times when furnace is not working.

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by some of our technicians. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Jun. 26th, 2020

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Lee And Patricia Aurora, IL

Customer service doesn’t follow through and they don’t cover what they say they are going to cover. I have a microwave/ convention oven combo and they said they were going to replace it but they were only going to give me $169 for it and it cost me over $800. They only pay for the cheapest one. I have had them for over 2 years.

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Jun. 26th, 2020

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Gwendoly Smyrna, DE

One time they sent someone out and he did a very good job and I appreciate that. I haven’t had any problems with the company so I am satisfied with them.

3 years ago

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Gerald Brahinsky Irving, TX

Even though they have raised their rates recently , their rates remain below those of most other warranty companies. Their speed, service, and trustworthiness are all excellent.

3 years ago

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Linda Benton Wells, TX

I barely even remembered I had the coverage. I paid $60 to have them "fix" my dishwasher. Not such a great big deal. I thought the guys were nice. I was glad I had the option to call them.

3 years ago

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FRANKLIN VEGA Pearland, TX

First tech that went to fix fridge didn't do anything he said it was normal fof fridge to do loud noises. Has to make repairs myself. Motor fan needed to be replaced. All other techs were great.

3 years ago

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D. Webb Willingboro, NJ

The experience that I have had with choice home warranty has been great. Very professional people. They kept me abreast from beginning to the very end up to the tech arrival.

3 years ago

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Mandy Mount Pleasant, SC

I've always had good experiences. I had a problem with the dishwasher and they came out and replaced the motor. All their repair people have been very professional.

3 years ago

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Miguel Newport News, VA

They offer a lot of valuable options for home repairs. One of my stove top burners wasn't working and I was able to use Choice Home Warranty to get that situation straightened out to my wife's satisfaction.

3 years ago

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Anonymous Converse, TX

It was pretty easy to do it online. One time we had a leak and they said it would take a couple of days to get to it so we went ahead and paid out of pocket.

3 years ago

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Don And Diane Palm Bay, FL

I think the acutal deductible or the cost of visit should b e lower than $60 considering the cost for the entire service that's provided. It should be half that. We needed to use it for our septic tank and for our toilet and we have a 91 year old here and we had to wait 5 days for them to call. They make appointments, but they're not immediate.

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Jun. 3rd, 2020

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Erich Fort Mill, SC

My case was not assigned to someone. It's been 48 hours after and the website says that someone will be assigned and sent an email. Most of the time things have gone well. This last time did not go so well.

3 years ago

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Gail Page, AZ

Good personal contact and quickness of response on claims. I placed a claim and got a technician in two days and he was out immediately to fix the problem.

3 years ago