Name: Choice Home Warranty
Rating: 3.8

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Anonymous Waco, TX

The last claim I had was A/C issue. The tech came out said I needed a service, that I found out I did not need. The tech then told CHW i refused the service and lied to them. Now CHW will not cover anything to do with the A/C.

3 years ago Edited January 10, 2024

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Veronda And Ryan

I've used it recently and they came out to stop a leak in sink and they came out and fixed like the next day. They always do things in a timely manner.

3 years ago

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Pat

It depends on what I was calling for. I had a very bad experience with my air condition unit where instead of covering it, they didn't cover anything. And I ended up paying over $5000for it. They did not cover it like they should have. There was some kind of thing in the small print where they wouldn't cover it. With minor things it was fine. First they wouldn't cover my microwave either. The service people seem to be fine.

3 years ago

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Keith

It's a good price. The air conditioner went out and needed to be done and the guy came over and said it needed to be done so he got somebody to do it. They didn't cover any of the cost. Services quick.

4 years ago

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D Collins Cypress, TX

Very responsive BUT omitted. “Not covered fees”in the contract . Contractor however great! BUT WITH the Warranty I still paid 950 dollars for a new APPROVED water heater replacement. Nothing in contract re additional fees for installing the heater.

4 years ago Edited January 10, 2024

Reply from Choice Home Warranty

Kindly resubmit your review.

May. 5th, 2020

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Darla Palm Bay, FL

Call them and was here the next Morning . The Lady that took the order was very nice . And the Repair what nice alsoThe Repair man was very nice .

4 years ago

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Denise Scott Berryton, KS

Well sometime and must of the time they are very very slow in getting back to the worker and the last time i did get a anwers abut if they aproved it or not so they are real bad about this way be froe coivt 19

4 years ago

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William

Choice Home Warranty has good service. We used it recently for our air conditioning and they had to order parts that take a few days to get here because it's an older unit.

4 years ago Edited January 10, 2024

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AZComplady

The technician that came out to work on it was able to fix the air conditioner and without having to replace it.And he fixed a couple of other things while he was out here.

4 years ago Edited January 10, 2024

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Jeffrey J

This past year we had our dishwasher go out and we filed a claim. We didn't get a replacement on our dishwasher but it was recognized as an old dishwasher and we thought we got a pretty settlement out of it. Every time we call you've been responsive and get somebody out there right away.

4 years ago

Reply from Choice Home Warranty

Thank you for your feedback Jeffrey.

Apr. 22nd, 2020

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Anonymous

My air conditioner brok down. Placed the online claim and the claim was processed immediately and I got a technician that following day servicing my units.

4 years ago

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Sue

They're excellent. They take care of you right then and there. If I called in the morning, I had service in the morning. You can't ask for better than that.

4 years ago

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Vivian

I always get good service. I have had a plumbing problem and they always send the same person so I've become familiar with them and it's a really good company that they send out to me.

4 years ago

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Edward

They are always so polite and very nice. They are very prompt service as far as getting here and then explaining what's going on but I wound up paying three hundred twenty dollars out of pocket because certain things weren't covered and I didn't like that at all. That was a lot of money for me.

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Apr. 21st, 2020

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Darren

The service is good, it's just that I had an all inclusive warranty but three times that I have used it, each time it was something that wasn't covered on the warranty. They're always tending to my needs and make it back to me as expeditiously as possible.

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your positive feedback. We have shared your feedback to the Customer Relations Director.
We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
We encourage all of our customers to review their coverage. It may also be found on the Choice Home Warranty website under User Agreement.

Apr. 21st, 2020

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James Coal Center, PA

I've used them two or three times and they've always been very good and professional. At times there's been a big delay on parts so I couldn't use my dryer for about a week and a half.

4 years ago

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Carolyn Atlanta, GA

Each time I called they sent somebody out. I was not made aware so I would have to go out of pocket to get the part because they didn't cover that in the warranty. Like my refrigerator. I have a side by side refrigerator and they debated that the ice maker wasn't covered.

4 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.
Our policy covers mechanical failure due to normal wear and tear. We encourage all of our customers to review their coverage. It may also be found on the Choice Home Warranty website under User Agreement.

Apr. 21st, 2020

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William Orlando, FL

Most of the time they were very good about it. Honestly, just one time with my air conditioning, just labor, no parts that they would cover so that made it several thousand dollars to buy a new air conditioning unit for one that was still under our warranty support.

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your positive feedback. We have shared your feedback to the Customer Relations Director.

Apr. 21st, 2020

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Geraldine Robinson

Service should be within 24 hours for emergency situations. And reimbursement for getting it done no matter who does it if you have receipts, at least part of cost if customer can't wait dispatched servicer.

4 years ago

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Kim Misuraca

The coat is fair, they get someone out quickly and when appliances have not been able to be fixed the reimbursement toward a new appliance is usually fair.

4 years ago

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Janice M. Higgins

You have sent had 3 different companies come out to fix the issue on my furnace. Each time, the one that 'fixed it' does not respond to calls because it wasn't fixed. Last company said was due to poor installation, and I had to pay for repair. Guess what? It's not fixed, and the company has no responded to my (3) calls. Choice home Warranty says they can't do anything because the last company said it was installed wrong! I'm disgusted with their response!

4 years ago

Reply from Choice Home Warranty

We regret to hear your frustration. We would like the opportunity to provide you with a satisfactory resolution for you. In efforts to assist, our Consumer Advocate will message you directly to further address your concerns.

Apr. 21st, 2020

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James Balonis

Customer Service Reps are difficult to talk to. THey do not understand English well. During the weeks leading up to renewal, there were many, many, many attempts to contact me and push for renewal. It is very annoying.

4 years ago

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Thomas

We've used it several times but we've had several issues with one project in particular. They kind of went back and forth on whether they were going to cover it or not and they changed their story like six times. So anyway, that was not a good experience.

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director who will review this matter and handle accordingly.

Apr. 17th, 2020

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Evan

The service is impeccable. I had a sink with a disposal that went bad and I called and you guys came out the next day. You've always been there quickly and efficiently.

4 years ago

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James

I called choice and the plumber called me. They did whatever they did, replaced the water heater. Went over pretty good. Service was quick. It was easy.

4 years ago

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Samantha

We needed it's service and the closes service available was gone. It required us to wait a week for the service individual to show up. Once we got the service it was excellent.

4 years ago

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Jill Dallas, TX

They were very responsive to set something up and got someone out here the next day. I was very pleased with the service and the provider that they sent out.

4 years ago

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Anonymous

I've used the service three times now and the service was excellent. The contractors were knowledgeable and friendly. Customer service was fast, speedy, and accurate.

4 years ago

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Penny Kodak, TN

I had to call Saturday evening because my hot water heater's busted. It's Monday evening and I'm still without water. The company Choice themselves is very good about response time, some other vendors aren't.

4 years ago

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Peter Morehead City, NC

When we had a hot water heater problem they came out within twenty four hours, it was fabulous. There are times when I'm allowed to choose my own provider, which I absolutely love.

4 years ago

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Rhonda

They were friendly, answered all my questions. I didn't have to talk to a recorder. When I call there's always a live person and they're always nice and friendly.

4 years ago

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Anonymous

There's been an issue sometimbes betweencustomer service and the actual setting up. My dryer was broken and so I called choice and they were able to get into contact with the vendor pretty quickly to get that fixed.

4 years ago

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Bridgette

I have included my ceiling fans in my home and when one wasn't working they told me that they weren't going to cover it because it was the light portion of the fan that was not working. It just seems like a picky reason not to cover something. They did the same with my dryer. They gave me an excuse that something hadn't been cleaned out enough. They don't cover half of what they say they'll cover.

4 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage. It may also be found on the Choice Home Warranty website under User Agreement.

Apr. 21st, 2020

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Abraham

I've used it like two to three times. I have had the same problem for a washer, was going bad and I guess they expired after thirty days and I would have to do another service call and pay again seventy-five dollars.

4 years ago

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Ron

AC went out...talked to a person...and they were helpful. They have some amazing techs. I have worked with three different ones and they were all terrific.

4 years ago Edited January 10, 2024

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Janet Fort Lauderdale, FL

They are efficient, they're very professional. As soon as I report something they send out somebody within a day or two and they get the job done to my satisfaction.

4 years ago

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Beverly

Customer support is always available when we call them and they are always very nice and timely. They send good people over to fix the things that have been a problem for us.

4 years ago

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Tom Scottsdale, AZ

Soon after we got the policy we had a problem with one of our furnaces and they had somebody out the next day and he had the problem fixed the day after that.

4 years ago

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Jack Carrollton, TX

I've used it quite often use it on my washing machine and dishwasher. They fix everything. The people they send out are really knowledgeable and friendly

4 years ago

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Karin San Antonio, TX

I submitted a claim on the website received an acknowledgement and within a very short period of time because an appointment was scheduled. Customer support was very prompt and efficient.

4 years ago

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Richard Largo, FL

The response was very quick. I know it's a large corporation obviously and they got somebody that was local. They came within two days. He came and he was very efficient.

4 years ago

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S Robbinsville, NC

The first time I had to find someone must fail because I couldn't find anyone in my area to come and work on my Appliance but the second time with great.

4 years ago

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Frances Riverview, FL

I recently use my warranty for my garbage disposal but there was a miscommunication up the scheduling part but we got that squared away and I got it fixed. The company they sent over was great, fast, and clean.

4 years ago

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Lagaye Arlington, TX

Every time I've ever called them and filed a claim, they have come back to me within one day nad had everything taken care of ans somebody out here fixing things.

4 years ago

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Dwin Culver

Unfortunately, I have had 4 claims of which 2 were denied. One of the claims was extremely difficult to get anyone to speak to me. The second one the technician said the claim wouldn't be covered but he could do it for a cost. When I looked at the online status, CHW said it had been approved. Ended up fixing it myself

4 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage. It may also be found on the Choice Home Warranty website under User Agreement .

Apr. 7th, 2020

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Michael Braganza

warranty repair service is great. When they are unable to repair your appliance, they offer you a cash value that is supposed to be based on the national avg. However, the cash value you receive is nowhere near the avg, in fact way below the lowest price you'll find.

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Apr. 7th, 2020

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Kevin mangold

Fast and easy to work with. Called and the job got done. There was a little waiting time between the contractor and first choice and getting the approval but over all the job got done.

4 years ago

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Bob Brown Okatie, SC

CHW ‘s reputation is 90% Contractor, 10% Admin. I believe that Choice has a commitment to come to the Aid of their customers, that commitment does not carried out by the Contractors.

4 years ago Edited January 10, 2024

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Bob Abner

Very responsive to claims. Willing to help with difficult situations/claims. Our sales rep, Sharon Padilla is wonderful to work with. I would highly recommend her and Choice.

4 years ago

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Paul Powell

I have been with Choice for a long time, they have been an excellent company! They done so much for me and my family; wouldn't leave them for any reason.

4 years ago