Name: Choice Home Warranty
Rating: 3.8

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Verified Customer

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Bob Abner

Very responsive to claims. Willing to help with difficult situations/claims. Our sales rep, Sharon Padilla is wonderful to work with. I would highly recommend her and Choice.

4 years ago

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Verified Customer

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Paul Powell

I have been with Choice for a long time, they have been an excellent company! They done so much for me and my family; wouldn't leave them for any reason.

4 years ago

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Verified Customer

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Reba Brandenburg

Finally after three weeks, my ceiling fan has been installed. This fan is smaller but efficient and attractive. We are satisfied this claim is settled.

4 years ago

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Verified Customer

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Paul Quillen

It works. I called them, they sent a repairman out. He diagnosed the problem. They approved the repair. The repairman came back with the part and fixed it. Smooth.

4 years ago

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Verified Customer

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anonymous Houston, TX

I've had a bad experience with choice. I put in an appeal for the decision they made on my request. My appeal has not been answered. I've called 3 times asking for an explanation of what's going on and they have called me back.

4 years ago

Reply from Choice Home Warranty

We regret to hear your frustration. We would like the opportunity to provide you with a satisfactory resolution for you. In efforts to assist, our Consumer Advocate will message you directly to further address your concerns.

Mar. 20th, 2020

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Verified Customer

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Ivory Nashville, TN

They have good customer service. I kept having problems with the plumber they sent out. Every time I called choice they worked as hard as they could to resolve my problem.

4 years ago

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Verified Customer

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Erik Killeen, TX

They were really timely about getting back to me and it didn't take long to get an appointment scheduled. It was easy to contact them through their website.

4 years ago

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Verified Customer

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Chris Breaux Bridge, LA

My first dealings with them were not good but it has improved. My dryer broke and they sent someone out who was unprofessional and correctly diagnose the problem. I ended up paying out of pocket to fix something that I shouldn't have had to fix.

4 years ago

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Verified Customer

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Pramod Simpsonville, SC

They are disappointing half the time. In some cases when they have to replace stuff they don't. They offer you money which is not sufficient. They have hidden rules and things they don't cover. They are cheaper but than their service is also in the same category.

4 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.
Our policy covers mechanical failure due to normal wear and tear. We encourage all of our customers to review their coverage. It may also be found on the Choice Home Warranty website.

Mar. 18th, 2020

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Verified Customer

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Cindy Tucson, AZ

They were prompt on providing me service. I called recently for my garbage disposal and the next day they dispatched a company who fixed it for sixty dollars.

4 years ago

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Verified Customer

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Bobbi P Saint George, UT

They were very quick in getting a plumber over here and the plumber was very good. They got somebody out there quickly, they were very kind when I called and very efficient.

4 years ago

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Verified Customer

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Jade Spotsylvania, VA

They are very quick and responsive but sometimes the repair people are not up to par. It sometimes takes several times to get an appliance fixed properly.

4 years ago

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Verified Customer

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Hoyt Morristown, TN

We had a few problems at first getting a washing machine issue taken care of. The last two claims I put in were taken care of promptly and everything went well.

4 years ago

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Verified Customer

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Amy Zuni, VA

The motor on our pool went out and the service man was here the next day and it was no problem getting it fixed. The tech was great to deal with and very personable and knowledgeable.

4 years ago

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Verified Customer

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April

They are always available whenever I call to get someone out there right away. The people that they contract with are excellent. I would recommend them.

4 years ago

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Verified Customer

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Ann

Since my house is older, they provide a service that is good. We've only had to use them once and we were satisfied with them because they were quick.

4 years ago

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Verified Customer

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Latara

They were pretty good with customer service. Our washer went down and we needed a replacement and they were able to get us money toward that unfortunately it did not cover what the cost of a new washer would be but we did get some support.

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Mar. 17th, 2020

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Verified Customer

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Cynthia

I had to use my warranty just recently for some plumbing and they was there within twenty four hours and did a good job. They are dependable and on time.

4 years ago

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Verified Customer

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Patricia

My heater stopped working during this last winter and they were able to get someone out there to fix it right away. I was very happy with the service that I received.

4 years ago

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Verified Customer

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Boyun

I recommended choice to my son and he will probably but it for his home in the next couple of months. It's really great and convenient because I can make a claim online.

4 years ago

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Verified Customer

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Roger

There were no delays and I don't have any problems with them. They covered a portion of what it costs to get aner dryer but didn't pay to have it installed but I pay less than what I paid before so that is to be expected.

4 years ago

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Verified Customer

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Kathy Grand Prairie, TX

We've got both really bad experiences and good experiences. The people that answer the phones are always extremely pleasant and they give you information about what is not covered. We had air conditioner problems and they've sent somebody out within a day or two.

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Mar. 17th, 2020

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Verified Customer

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Gigi Hitchcock, TX

The sink was clogged so I called and they immediately scheduled me and the guy came out as expected and fix the problem. They were quick and the guy was really good.

4 years ago

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Verified Customer

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Tommy Pahrump, NV

It came with the house when I bought it but it's been an excellent experience. Every Time I've called them up and asked for help I've gotten it and everything got fixed.

4 years ago

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Verified Customer

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Ray Goodyear, AZ

Covers the appliances that we need covered for a good value. The respond immediately and come out the following day after I call for a service request.

4 years ago

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Verified Customer

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John Reno, NV

Great service and they meet all my needs. The thermostat on my boiler blew up and I called choice home warranty and they sent the guy out the next day and he fixed it.

4 years ago

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Verified Customer

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Brett

I've used it twice and both repairs were completed the day the person was there, no follow up needed. There has not been a problem yet with scheduling.

4 years ago

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Verified Customer

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Thomas

There was a time when my washer ended up being declined but the manufacturer covered it and I didn't need assistance from choice but the last time I used them, I had an appointment for the next morning.

4 years ago

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Verified Customer

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Angela Eddings

1st request was horrible, tech never showed up. I requested never to have any contact with that company and they made sure I didn't. Every one else have been great!

4 years ago

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Verified Customer

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Carmen S.

I felt that Choice Home Warranty was very responsive to my urgent power outage and sent a referral to a local electrician right away. My problem was resolved the following day.

4 years ago

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Verified Customer

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Dorothey E. Batiste

My feeling is that Choice takes the avenue that best benefits them than the customer, Two of my kitchen appliances we're cash out rather than Choice repairing. It would have been easier for me to have them put in new appliances than to have me worry with getting transaction to get items brought and delivered to me.

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Mar. 4th, 2020

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Verified Customer

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Andrew

They're reliable and dependable and they get the job done. Last time it was my dishwasher and they knew what I needed and he happened to have it in his truck.

4 years ago

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Verified Customer

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Richard

We've only had on incident since we started with them and they did fine on that so I would say that part is acceptable and satisfactory. Our dryer quit heating and we called a claim in and they sent a guy the very next day.

4 years ago

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Verified Customer

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Anonymous

They accomplish what they set out to accomplish. My bathroom toilet did not work. The technician that they sent over was very helpful and accomplished fixing the toilet.

4 years ago

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Verified Customer

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Corey

I had my refrigerator that went out and I called Choice Home Warranty. It was a buyout thing when Choice Home Warranty offered me two hundred and fifty dollars for a new refrigerator which was very impossible to get a new refrigerator for that price so I had to go make a long. And then I had an issue with that and I lost food and everything. I had to wait two or three to four weeks for a check to come in the mail. I feel like if they take money out of my account for my payment, there should be a way where you go and deposit money to the people's account instead of having to wait two or three weeks for it to come in the mail.

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Mar. 3rd, 2020

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Verified Customer

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Anonymous

Our air conditioner went out. We were without air conditioning for three weeks because they couldn't get their stuff together. They wouldn't communicate with me during the process. That upset me. The second time, our refrigerator went out and they sent this guy out and they didn't really do anything, they said "turn this button this way and it's good". And I paid him cash, and that was my mistake because I never got a receipt. I don't really care for their customer service because they don't have any that I've dealt with. There was one lady that I kept calling about the air conditioning and I still wound up paying $1200 for the installation. I'm very disappointed in the way they do service. It seems like it takes forever to get it right.

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director who will review this matter and handle accordingly.

Mar. 3rd, 2020

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Verified Customer

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Rachel Held

CHW is quick to get a service person out as quickly as possible. I have always been pleased with my service with CHW and the service they have dispatched to my home.

4 years ago Edited January 10, 2024

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Verified Customer

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Sandy

Feel like I pay more to get stuff fixed however still pay $45. and than out hundreds more. Not like ad on T.V. Long time customer and have paid $1000. out that yall would not pay. Just dont understand.

4 years ago

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Verified Customer

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Bettye C Allen, TX

If there was a way to give a 0 star rating that is what I would give. We put in a claim for a problem with our pool pump and first they had us send them copies of their two previous denial letters on two other occasions not related to this issue (which is weird that they wouldn't already have this information available themselves) and then say they will not handle this claim until we send proof that the two previous denials were fixed even though they have nothing whatsoever to do with this claim and what they said in their previous denials had nothing to do with what we were asking to fix. We are VERY frustrated and would not recommend them at all! Absolutely the worst customer service and will do anything NOT to pay claims.

4 years ago Edited January 10, 2024

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Helen

I've only used CHW once. The first person to come had apparently called and canceled but I was not notified until I called the repair person. Good work for the second repair person to come...

4 years ago

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Verified Customer

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Clifton

My garage door didn't open and I called and they had someone here to fix it. All I have to do is call them and they get someone over as quick as they can.

4 years ago

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Verified Customer

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Marion

Two weeks ago I filed a claim on my kitchen sink. They scheduled a technician to come out who never showed up. I messaged choice and they told me they'd get in touch with him. The next day my sink started spraying everywhere and leaking. I had to call someone in because it was an emergency. He ended up fixing it and I sent an invoice into choice for what he charged me and they refused to pay it saying he needed to get prior approval. Everytime I call in a claim they argue about it and deny it. I've had two good experiences. Once my stove broke and they sent out a nice man. He came out fixed it and no problem they paid him. The other time I had a guy come in and unplug my bathtub and he found something else wrong with it and they played for the unplugging but they wouldn't pay for anything else wrong with it. I'm sick of arguing with them. It's like a full time job just trying to get them to pay.

4 years ago

Reply from Choice Home Warranty

We regret to hear your frustration. We would like the opportunity to provide you with a satisfactory resolution for you. In efforts to assist, our Consumer Advocate will message you directly to further address your concerns.

Feb. 26th, 2020

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Verified Customer

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Karen

I've only used them once. The gentleman came out and fixed our stove and there was still a problem with it. The gentleman came back and fixed it and it's all good.

4 years ago

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James Hinton, WV

It is a good price for the services you get. I have had some experiences that we weren't very good and some that were very quick and good. So far they take care of what they advertise.

4 years ago

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Tom Eutawville, SC

The offer was good. I was not pleased with the other company I had for warranty so we switched. They're a reputable service. They respond to you and get the repair people out quickly.

4 years ago

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Anonymous Lafayette, LA

My air conditioning was out and I called and the next day they had somebody out her and I was very satisfied with the work they did. I would highly recommend them to anybody.

4 years ago

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Anonymous Boerne, TX

I have been very happy with the service people choice had sent me. I've been able to call and have rapid response and professional, courteous service.

4 years ago

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K

My air conditioning was not working properly so I had that repaired. I have a water leak coming from my room and it's not going to be covered, even though I paid for partial coverage. I'm very disappointed in the coverage. Especially because I paid an extra premium for the roof so I probably won't renew it next year.

4 years ago

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Tom

I had to have my washing machine repaired and Choice sent somebody out and repaired it and everything was fine. It's just a little slow getting here. It takes them a little time.

4 years ago

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Masood

They called a couple of times and they didn't cover what was needed to be covered so I was not very happy but I still reused Choice Home Warranty because it's cheaper to have it. In three years I end up paying out of my pocket because they don't cover the whole thing. It's like the small things they will fix, but when the perfect thing comes up, they just try to come up with excuses.

4 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.
Our policy covers mechanical failure due to normal wear and tear. We encourage all of our customers to review their coverage. It may also be found on

Feb. 20th, 2020