Name: Choice Home Warranty
Rating: 3.8

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Ron Fort Wayne, IN

They have yet to have anyone in my area come to fix my problem. I have a ceiling fan that came loose, and I have been waiting for them to get somebody to come and fix it but they have no company around me that will do the work. They seem to answer the phone to try to solve my problem, but they have yet to solve it.

4 years ago

Reply from Choice Home Warranty

We regret to hear that you are not satisfied with our service, and we appreciate your feedback. In efforts to provide you with a satisfactory resolution, our Consumer Advocate will contact you directly to further address your concerns.

Nov. 25th, 2019

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Jo And Eric Evansville, IN

Looked them up online and they seem to have the best coverage for the price. I've used them twice on pretty minor repairs and have had no issues. So far it's been just fine.

4 years ago

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Mark Jacksonville, AR

They're not very friendly or courteous. The supervisor was great and took care of me back I was not happy with the base level customer service. I called about my ac on a Friday and had to wait until Tuesday for a rep to come out and the process was shady. I had to pay all the money upfront for them to reimburse me. They didn't deliver on their promises and I will probably never use them again.

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Nov. 25th, 2019

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Christine Des Moines, IA

They're really good when I call about something except last time I called about an electoral issue in my garage door and they sent out a garage door person and not an electrical person.

4 years ago

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Kelly New Castle, DE

Reasonable price per year but it takes several times to get an item taken care of. It took close to a week and a half for them to get the right person here for the hot water heater to be taken care of.

4 years ago

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Sojan Columbus, GA

The response back was immediate but they people they are sending, I don't know if they are qualified because not all the problems are resolves and I had to find somebody from my side to fix the issue and when I called customer service I was on hold for almost ten minutes and they said they would call me back and nobody has.

4 years ago

Reply from Choice Home Warranty

Thank you for your feedback.
We strive to provide the best customer experience and regret to hear your dissatisfaction. In efforts to assist, our Consumer Advocate will message you directly to further address your concerns.
Kind Regards,
CHW

Nov. 20th, 2019

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Sharon Houston, TX

Every time I've called, I've gotten answers to questions. They answer right. When my microwave went out they said it would be cheaper to replace it than repair and I get another one that was comparable.

4 years ago

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Elena

I stopped worrying when an appliance breaks. I know exactly what to do: go online, describe my problem, and after a short wait - ooops- it works again!

4 years ago

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Jeff Brant

The 3 times I've had to use them on issues, they responded right away, were curtious,and the service people did a good job and were knowedgable about their area.

4 years ago

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Scotty

Very poor communication. I had to reach out to the tech on all 3 repoairs so far only to hear that the tech already contacted the home warranty company. I have had to play middleman when I am paying Choice to be the middleman.

4 years ago

Reply from Choice Home Warranty

Thank you for your feedback.
We strive to provide the best customer experience and regret to hear your dissatisfaction. In efforts to assist, our Consumer Advocate will message you directly to further address your concerns.
Kind Regards,
CHW

Nov. 22nd, 2019

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D.G.

Called about a plumbing leak, was charged $65 for someone to say, "Yup, you have a leak." The contractor gave an estimated cost of repair of $370. I went to Lowes, bought a part for $2.99 and fixed it myself in 3 minutes. The warranty allows rip-off plumbers to get your business.

4 years ago

Reply from Choice Home Warranty

Thank you for your feedback.
We strive to provide the best customer experience and regret to hear your dissatisfaction. In efforts to assist, our Consumer Advocate will message you directly to further address your concerns.
Kind Regards,
CHW

Nov. 22nd, 2019

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Diane Benson

Always handles my claims fast, never have to wait more then 10 minutes for some kind of response. Problem is always fixed the first time they come out!

4 years ago Edited January 10, 2024

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Barry Weinberg Glencoe, MO

The technician was fantastic...he diagnosed the problem immediately and was at my home for about 30 minutes. Very knowledgeable and pleasant...his name is Phil...

4 years ago Edited January 10, 2024

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Clarence And Trudy McCordsville, IN

The customer service is great and the response is timely. I needed to use my policy for an electrical problem and within 2 days a gentleman was out for repairs.

4 years ago

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Joan And Jeff

Quick response. We sent a message online and someone was at our house in two days. They put a new transmission in our washing machine and it appears to be working fine.

4 years ago

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Marilyn De Pere, WI

Recently I filed a claim and it was taken care of within a few days. You have to use online services and I prefer not to do that. I would like to have the option of contacting my own contractors.

4 years ago

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Greg Bowie, MD

All though people are friendly, unfortunately it's hard to get timely service. It took a few days to get someone out for my refrigerator, another few days to get a part. Then my refrigerator only worked for one day before going out again. I had to wait another few days for another part. I think I should have the opportunity to change the service man without paying another $60.

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Nov. 20th, 2019

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Claire

They are there when I need them. I have neve had to wait longer than 24 hours for them to correct my issue. They are very dependable and do what they promise.

4 years ago

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Anna alvarez

Fast reliable gets the job done great will use them again and tell my friends ! My washer worked like new after they fixed it and they came on time , very friendly

4 years ago

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barbara zinsmeister

I love everything about this company. customer service price work ethics and all they hire for repairs. never have to wait and I am so happy. signed my friend up

4 years ago

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Pamela Arlington, TN

The value is good for the money. Every time I call, there is great customer service and I've never had an issue with quotes. The service is pretty fast.

4 years ago

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Larry Sanford, NC

Very quick to get what you needed done and support you with whatever you have questions with. Everybody on the phone was very nice and very straightforward when they don't cover something and I like that.

4 years ago

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Steven Dallastown, PA

The service is good. They make sure that somebody comes out and fixes it right if they can fix the issue. They're usually very supportive when you reach them.

4 years ago

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Michael Venice, FL

Good customer service with professional representatives. They get technicians to come over promptly. I've had them several times and they're all positive.

4 years ago Edited January 10, 2024

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Ernestine

It's easy to file a claim with them and they respond promptly and I have a fixed service fee and I appreciate it on a fixed budget. Sometimes they get the wrong person and they don't fulfill their job or it takes too long.

4 years ago Edited January 10, 2024

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Sharon Gonzales, LA

They don't cover everything like I was told. They wouldn't cover my hot water heater. They did cover my washing machine issue and were very quick to come out and solve my issue right away.

4 years ago

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Jia Chantilly, VA

I would get a phone call and email for the technician and they gave me the number of the technician because we were looking for a technician that had a schedule that was more convenient to us.

4 years ago

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Bobby Florissant, MO

They were easy to contact. Friendly and helpful. I contacted them and told them of a problem we had so they had somebody come out and I haven't heard anything back. I used my warranty for the garage door opener in the garage that I got done but I didn't get that part taken care of.

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience and regret to hear your dissatisfaction. Please send your policy/claim number to as we would like to provide a satisfactory resolution for you. In the subject line, please advise “Best Company Reviewer”

Nov. 11th, 2019

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Cindy Flint, MI

The technician that came out was very professional and made sure I saw that the correction was made and how they fixed it. I am very satisfied with the service.

4 years ago

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Charlotte

They've always been there to help us. My swimming pool pump broke and they were able to come out in two days and fix it. They helped us out so far and quickly.

4 years ago

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Raymond

I think it is the best home warranty I could find. It is there when you need it. The people they have working there are very good and very knowledgeable.

4 years ago

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Corey

They have always been very responsive to me. Recently I had a leaky rood and they sent an agent out very quickly to look at the roof but the roof is leaky again so I put in another call.

4 years ago

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Roseanna

In general I've been very happy with them. I think they are very responsive and get the vendor to contact me almost immediately. A week or so ago my air conditioning was out and the gentleman was there the same day.

4 years ago

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Robert San Antonio, TX

I'm surprised how good they are. I was somewhat reluctant to sign up but I'm glad I did. They are very quick to respond to me and they get the job done.

4 years ago

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Thomas San Antonio, TX

We had a plumbing issue and the plumber came out the next day or two and fixed it. They are quick to respond. We had a refrigerator problem and they didn't give us enough to replace it.

4 years ago

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Marlene Tavares, FL

The dryer was making loud squeaking noises and I put in a request late at night, by the next day, I had a phone call and an appointment. It's quick and easy.

4 years ago

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Pat

I had to have my air conditioner on one side of the house fixed. I called that morning and they came out that day and fixed it and that's the fastest I've ever had.

4 years ago

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Alycia Bossier City, LA

Excellent service. I haven't had any issues when I contact them. I just used them for a washer repair. They got back to me immediately with an appointment.

4 years ago

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Earl Texarkana, TX

I've had someone here within 24 hours every time I've called. They've taken good care of me. The people they send are very well trained and know what they are doing.

4 years ago

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Jing Las Vegas, NV

It's a good home warranty. They are on time and efficient. I put a claim online and the got back to me the next day and it was fixed the day after that.

4 years ago

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Mr. Caprice Walters

1) online access to making appointments (2) vendors have been very professional and truthful (3) on time for appointments (4) consistent communication

4 years ago

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Martha

The appointment was set within the hour of reporting it and they came the very next day. The repairman was friendly, knowledgeable, and fixed the problem.

4 years ago

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L J

The work was done in a Timely manner, and the technician was very professional. The work completed was successful and I''ve not had any other problems.

4 years ago

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Noah Straber Zephyrhills, FL

The Technician Nelson was excellent. He explained everything in detail and made all repairs required. He was efficient, knowledgeable, and professional!

4 years ago

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Charles

I hated American Home Shield so I switched. When I used them for air conditioning, they did a good job but they neglected to confirm that I had called t confirm the appointment so they did not make the first appointment.

4 years ago

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Jacqueline

Prior to them going overseas with customer service, it was very nice but once they gave it to the people overseas straight up you can't talk to them. I don't understand them and they don't understand me. I've had it going on three years and I liked the concept in the beginning but it is totally not up to my satisfaction. The work performed is unsatisfactory. The technician failed to do the job and when I called them case manager, she said she would take care of it and I waited weeks and called again and she thought it had been taken care of and then they argued with me that my ice maker was not covered.

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Sep. 10th, 2019

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Charles And Shirley Jonesboro, GA

The technician was very service oriented and explained the situation thoroughly and was very efficient. They are very responsive with quick turn around.

4 years ago

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Hugo Phoenix, AZ

Customer support answers right away and got a plumber her in a few hours. I am really pleased with the service because of how quick they take care of it.

4 years ago

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William Gastonia, NC

The customer service was great. When I call in to request service, they immediately got back to me and set somebody up to come out and take care of my problem.

4 years ago

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Ben Greenback, TN

I'll be renewing when it comes up. I've used them three times and they've been good fine people. They've been able to send qualified people out, very good and professional.

4 years ago